Nutra Health Systems

At this point we have refunded you for two charges.  One for $59.99 and one for $24.95 to your Visa ending in [redacted].  We are sorry that you cannot see that attachments, that is not our problem.  We are using the Revdex.com platform that you chose to use.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori M[redacted]

[redacted], I have reviewed your account and I show that your account was cancelled on May 27, 2016. Your cancellation number is [redacted]. Our customer service phone number is ###-###-#### if you would like to confirm this cancellation.  Thank you

Dear Sir, I have researched your account and I show you called oyr Customer Support Department and spoke to John on May 6, 2016. Per his notes, he offered a partial refund of $29.99 which you accepted. However. I have refunded the remaining balance and have verified that John cancelled your account...

on May 6, 2016.Thank you, NurtaHeath Systems Management

[redacted], I am unable to locate an accountant with the information provided in this accountant. We are NutraHeath Systems and our products are never more than $59.99. If you feel this is incorrect, please contact our Customer Support Department at ###-###-####Thank you.NutraHealth Systems...

Management

Complaint: [redacted]
I am rejecting this response because:If you listen to your taped conversations with me you know I have not called any of your Reps names while dealing with this company for the return of the money debited from my Visa debit card without my authorization. If you consider my firm objection that I did not order this product as being rude, when I was told repeatedly I had to keep a product I did not order and to give or sell it to someone else as the bottle received was free (which you charged my debit card $9.57 for shipping and handling on 07/01), so be it. Your unorthodox business practices (per your Reps) states when this product is ordered you have 14 business days to try it or to notify your company within that time period whether you want it or your account would be credited for $59.99 (you done so on 07/15). I was told I missed your deadline and could not get that money back. Without a doubt in my mind I did not notify your company by phone or any other means to order your diet pills because I was going out of the country on 07/08. Most importantly of all, I know that I did not order your diet pills because I would never give out my card number over the phone to anyone. I had no knowledge of what took place until I returned at the end of the month. I did not know my account had been debited until I called your company when I returned and found your product in my mail. At which point I called to informed you I did not order it nor had I ever heard of your company and would like to return your product and was told no repeatedly. Your Reps told me I had to wait until I receive a second bottle of your product and then call to get a return number. At which point I could receive a $49.99 refund minus a $10.00 restocking fee when you had charged my debit card another $59.99 on the very day I was speaking with your Reps (07/31). The only reason you agreed to return the full amount debited from my account is because I contacted the Revdex.com in Utah. I only called back to inform your company that my bank advised that I cancel the card due to the unauthorized transactions by your company. They stated you should refund via certified check or store credit. I relayed this message to your Reps who repeatedly said your company would only refund it to the account you debit. I told them I understood the policy but the bank had cancelled the card and I wanted to speak with some one in management. After repeatedly asking to speak with someone in management regarding this issue (Diane that morning and that afternoon Cassy, whom hung up on me 2 o'clock EST). I called back and spoke with Jade who said she was putting me through to management only to windup speaking with Diane whom I had spoke with earlier at 9 o'clock EST that day and was told to call back a hour later at 10 o'clock MST when management came in from 8 a.m. - 5 p.m. She pretended to be management until I asked her if she had gotten a promotion since I spoke with her that morning. At that point she said she had not and that management was not available to speak with me and would not be available until the next day and to callback then. Now, your company has violated my privacy, my bank account and I can only guess the information you used was from another company I ordered from online the night before (06/30) because this was the only way you would have had my name, address, telephone number, email address and account information. Lesson learned from ordering online for me. But to lie and say I called your Reps names, (I can only guess it is to cover up your unorthodox business practices) lowered your standards more. I was a Rep for twenty plus years and I know how to listen but be firm with my position without resulting to name calling. However, talking over someone and not listen to what they are trying to relay to them does not show good business practice. Ignoring request to speak with management does not either. If I had ordered your product, I would not lie about it but your Reps should not try to force it down some ones throat either. You never went the extra mile and you know it, because if you had we would not be discussing your business practices of debiting my account every 15 days as you did for a diet pill that I did not order. So, if you feel I discredited your company when it was my bank account debited by your company for $129.55 for a product I did not order, there is something wrong with the way you do business. Also, lets set the record straight, I was never ever a customer. I was a victim of what I consider your unlawful business practices.
Sincerely,
Debra M[redacted]

We apologize for your frustrations.  We have refunded your Visa ending in [redacted] a total amount of $129.55.  We are sorry for the amount of time it takes for you to receive your funds.  That is a bank/merchanting issue that is out of our hands.  We hope you understand.Best

Mrs. [redacted],We apologize for your frustrations.  We record only one call from you regarding this charge.  Regardless, we have refunded your Visa, ending in [redacted], the full amount of $9.74 (see attachment of screenshot).  Thank you

Mrs. [redacted],I am sorry for your frustrations.  Per the notes on your account you accepted a 40% discount on your product when you called in (August 7, 2015) which we refunded you $23.99 at that time.  I am not sure why a month later you now want a full refund.  Best

We are sorry for your frustrations.  We are not affiliated with the company you mentioned.  That company sells their information which we purchase.  We purchase information from many companies.After listening to the recorded call you did intact order this product.  Having said...

that your account was cancelled on October 6th, the day you first called in.  We have also refunded you $59.99

Complaint: [redacted]I am  response because:
I call the customer service on 2.18.16 at 20:00 PM EDT and the Gentlemen told me. I do not need a RMA It is longer than a month and I do not get an other refund, He told me he gave me a $ 59.99 refund (so far I did not got credit on my account) The sample bottle cost was $ 9.74 so I'm still $ 59.99 out Plus the other monies they took out of my credit account   Sincerely,[redacted]

We apologize for your frustrations.  Your account has been closed (as of August 28, 2015) so you will not be receiving any future products.  Also, your CC was refunded in full ($9.74).Best

Mrs. [redacted],We apologize for your inconvenience.  We have cancelled your account, you will not be charged or shipped to again.  We have also refunded your Discover card (ending in [redacted]) the full $9.74, see attachment for verification.  Please send the unopened bottle back at your...

convenience.  Best

Thank you for bring this matter to my attention. I researched your account and I do not show any correspondence on the dates that were indicated. However, I have refunded all the charges from NutraHealth Systems (Refund for $59.99 authorization #[redacted] and Refund for $59.99 authorization...

#[redacted]). The charges of $19.74 are not from NutraHealth Systems and can not be refunded because we did not process them. Thank you, NutraHealth Systems Management

[redacted], Thank you for bringing this situation to my attention. I have refunded [redacted] and I have confirmed that your account has been cancelled.I apologize for this inconvenience.Thank you,NutraHealth Systems Management.

Complaint: [redacted]
I am rejecting this...

response because: The charge is in fact 79.68 and it was from your company. I called your company several times to be told you cancelled it. Well yeah you cancelled it after you took my 79.68. Now I want my money back now.  
Sincerely,
[redacted]

We apologize for your inconvenience.  We have refunded your MasterCard ending in [redacted] the full amount of $9.74.

Mr. [redacted],I'm sorry for your frustrations.  I appears that you were refunded $59.99 to your Visa ending in [redacted] earlier today (see attachment).  I have gone ahead and refunded you an additional $59.99 to the same Visa card in good faith.  See attachment for a screenshot of the...

refunds.Best

Mr. D[redacted] ordered our product via the phone on April 9, 2015.  Per the recording (that we still have on file) he was told about the program and consented to the charges.  He even let the sales rep confirm his credit card number.  For him to dispute that he did not approve the charge...

is outrageous.  Furthermore, once the sale has been made the customer receives an email with all of the information, including the Terms and Conditions. The following are the notes on his account from our CRM (screenshot is also attached).05/04/2015 6:06 PMDaryl S[redacted]         cx called because he was charaged $59.99 and saying that he did not authorized the charged. rep educ about the auto shipment program, cx was upset and asking for a refund of $59.99. offered 20%-40% discount for monthly charges but refused. educ that he must have returned the product unopened. offered 40% discount for him to keep but was asking for a full refund. cx was very upset, rep transferred the call for better assistance.05/04/2015 6:08 PMCarrie Y[redacted]Refund for 59.99 #[redacted]05/04/2015 6:12 PMCarrie Y[redacted]The customer called very upset and said that he was charged $59.99. I explained that auto ship program to him. He cut me off and started screaming saying that he are a scam and he will dispute the charges, call the atty general, the Revdex.com and file a police report. I explained the rest of the program and explained that it has been cancelled and I will refund him the cost. He continued to yell and said that he is still calling everyone he knows about this. While we almost always require someone to return the product (unopened) per our Terms & Conditions, in this case Mr. D[redacted] received a full refund without it.  Not only did he receive a full refund he still filed a complaint and was very nasty to the people trying to help him.

There is not much we can do at this point.  As previously shown, the refund was on 5/4/15 at 6:08 PM.  Maybe Mr. D[redacted] needs to wait for the funds to settle in his account.