Office Depot

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrongThe customer states that the dealership did not pay-off the remaining payments on their leaseThe dealership has paid $3,on behalf of the customer for the remaining lease paymentsAttached, please find a print-out of the Verify ACH Information, Confirmation No [redacted] This confirms that the dealership had paid the amount of $3,in following with the payoff of the customer’s leaseBy virtue of the foregoing, it is plainly clear to see that the dealership had fulfilled its obligation to the customerAt this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlementRespectfully,Robert JT**Legal AssistantGeneral Counsel's OfficeHuntington Toyota Scion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ J [redacted] XXXXX Case #XXXXXXXX Mr [redacted] purchased [redacted] Square to Square golf video training package from us on April 21, Part of the Terms of Purchase was a day trial in Tewell Time, a monthly club in which our customers receive additional training videos each month for a fee of $per month The explanation of the club including costs and how to cancel is listed multiple times during the order process and again on the order confirmation We received an inquiry into the charges on July 13, The membership was cancelled at that time per Mr***'s request While membership fees are listed in Mr***'s Terms of Purchase as non-refundable, we did agree as a courtesy to refund two of the month's fees These refunds were completed on the same day as the club's cancellation Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everything says FREE and since I did NOT want a FREE Club membership, I did not read any of their further fine print regarding how it's automatic and you then need to take action to cancel This is a scamWe never received anything I want my third $charge refunded immediately Final Business Response / [redacted] (4000, 9, 2015/08/17) */ I am sorry that Mr [redacted] did not read all of the terms of his purchase As shown in the original response, the terms of purchase very specifically stated that the free trial was only for days However, since the 3rd fee does fall within the window for which I can refund directly to a credit card, I have refunded the 3rd month's fee in order to completely resolve this complaint to Mr***'s satisfaction

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ [redacted] , [redacted] XXXXX Case #XXXXXXXX Ms [redacted] purchased a golf training package from us on may 2, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly informationMs [redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below) It was also on the receipt that he received following her purchase and emails were sent each month advising of the new lessons and the charge associated with them Ms [redacted] actually placed the order twice so there were two memberships to the monthly club established Ms [redacted] contacted us on September 5, At that time both memberships were cancelled The duplicate purchase and the monthly fees associated it were refunded at that time While membership fees are listed in Ms [redacted] 's Terms of Purchase as non-refundable, we did also agree as a courtesy to refund two of the four fees that were associated with the initial purchase Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe the advertising is deceptiveI was not interested in the membership and did not feel obligated to read furtherThey only mention that I am going to be charged at the end of a long spielIf they were honest they would have said I was going to be charged before the spielI feel it is a sneaky underhand way to do business and I would not have any trust in any future dealings with them Final Business Response / [redacted] (4000, 9, 2015/09/18) */ The explanation of the membership club is as follows: BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) There is only two sentences before the explanation of the day trial period and what to do if you do not wish to remain a member following the expiration of the trial period As stated before, I have a day window in which I can refund charges directly to a credit card There is one more charge that falls within that window so in an attempt to resolve this issue, I have refunded that fee as well This results in of the fees that were charged being resolved, the duplicate fees and of the original fees

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ [redacted] XXXXX Case #XXXXXXXX Please be assured there was no fraud included with Ms [redacted] 's account Ms [redacted] purchased a Square to Square golf training package from us on August 20, Along with the purchase came a 14-day trial in Tewell Time, a monthly membership club providing ongoing monthly training videos The details of the clubs and it's inclusion in Ms [redacted] 's purchase was explained multiple times before, during, and after the order process Included in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted (see below) I do not find that we received any request to cancel the membership prior to January 4, It was cancelled on that day We have a 120day window in which a charge can be refunded directly to a credit card While membership fees were listed in Ms [redacted] 's Terms of Purchase as non-refundable, we did as a courtesy at the time Ms [redacted] contacted us refund the fees that fell within that time frame All of the monthly videos are still on the website for viewing Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable) Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had cancelled this company's e-mail at least four months prior to the January date mentioned on the website and did not receive any further "instructional" e-mails but continued to have a monthly charges on my credit card I did not even know what these e-mails were - just thought of them as "pop-ups"The amount is close to what I spend on a round of golf (I have a membership with local Metro golf courses) so it did not catch my attention when I saw "golf tailor"When I realize that this all stemmed from my purchasing the DVD, I called the company but was kept on hold for one hour I am convinced that no one would ever answer the callThis is clearly a case of misleading advertising and I think I should be refunded in full for this subscription or whatever this company calls it Final Business Response / [redacted] (4000, 9, 2016/01/20) */ There appears to be some confusion on the difference between our emails and the membership To unsubscribe specifically states that you are requesting to cease getting emails from us It does not have anything to do with cancelling a membership Ms [redacted] states that she did this at least months prior to the call in January I have already refunded fees back to September but would agree to refund additional fees This would take her back to the month courtesy period that I originally offered The refund will have to be in the form of a check however I will await word on settlement of the issue before requesting the refund check Final Consumer Response / [redacted] (2000, 11, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept simply because I don't want to pursue this furtherI appreciate the Revdex.com for help in this matter

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ [redacted] the [redacted] Case #XXXXXXXX Mr [redacted] purchased a golf training package from us on December 6, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly information The particulars and explanation of this club was explained multiple times before, during, and after the purchase process including how to cancel if he did not wish to remain a member (see below) I do not find any contact prior to this complaint asking that the membership be cancelled I have cancelled it effective immediately with this complaint While membership fees are listed in Mr [redacted] 's Terms of Purchase as non-refundable, as a result of the purchase being given as a gift and the short length of time that it has been in effect, I have as a courtesy refunded the two fees that have been charged Mr [redacted] should see the refunds on his card within approximately hours Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail (*Membership fees are non-refundable)

Worst internet service ever! My internet goes out every so often like every days It gets even slower at night
When you call them they always ask you to do the same thing -disconnect and reconnectI am tired of that
*** service....I pay almost $a month , for what ?

Initial Business Response /* (1000, 5, 2016/02/09) */
*** ***
*** ***
*** *** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on June 4, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly information Explanation of the membership club, it's benefits, costs, and how to cancel were made multiple times before, during, and after the order process
The first request we received from Mr*** to cancel his membership was on February 7, We cancelled his membership effective that date While the membership fees are specifically stated as non-refundable in the terms of Mr***'s purchase, we did as a courtesy at the time of the cancellation refund the last two month's fees
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

We have received and reviewed *** ***’s (the “Customer”) complaint and Huntington Toyota has done nothing wrongIn accordance to the original maturity date of the Customer’s lease, there was one remaining payment dueThe Dealership had agreed and has paid this one paymentThe Customer did
not inform the Dealership that there was an extended Maturity Date on her lease paymentsMeaning, due to unknown circumstances, the customer had extended the payment termThe Dealership cannot be held responsible for extended payment terms or missed paymentsThe Customer has made these claims against the Dealership without any proof or documentationIt should be noted that any payoff amount are courtesy payments made on behalf of the Customer and do not directly cost the Dealership any amountRobert JT** Legal Assistant General Counsel’s Office Huntington Toyota

The customer came in and test drove a RavSE with an advanced tech package which has an integrated navigation systemShe told the salesman that she did not want the advanced tech package in the vehicleThe standard SE model comes with Scout GPS link which comes with turn by turn directions
displayed on the screen and with voice prompts which are read aloud to the driverWhen we worked up our proposal for her we used a standard SE model which was the exact car that she stated she wanted because she like the styling and specifically the wheelsThis model was disclosed to her and clearly written on the salesman's notesShe wound up agreeing to the deal and it was again clearly stated on the purchase agreementShe was unable to take delivery of the car since she was registering the car out of state in MassachusettsShe was also given a copy of the window sticker of her vehicle for her to reviewIt took a few weeks for her registration to be completed which she was unhappy about, despite the fact that it was because she could only come in on a SaturdayFor this inconvenience we discounted the selling price of the car by the in transit permit and courier fee to go to MassachusettsThis was about $We also included a free accessory that she had wantedShe wanted to come in and take a look at the car during the time we were registering the carThe salesman went over the car and we gave her a free rental car to drive for the next weeksUpon the delivery, before signing anything she was given a demonstration of the carThe salesperson went over the car and demoed the radio systemIt was at this point that she inquired about the navigationThe salesman explained that it was a Scout GPS link nav system since it does not have the advanced tech packageShe said this was not a problemHer mother asked a follow up question about the nav and it was explained to her as wellNobody was hiding anything or intended to deceive the customerShe came in and the signed the paperwork and left happyShe expressed her satisfaction to a manager before she leftThree days later she made the first phone call about this issue, which was a surprise to all the people involved at the dealerShe was told to come in and speak to the general sales managerWhen she came in she then demanded a free premium head unit navigation system to be installedThis cannot be doneEven if it was attempted it would be thousands of dollars and there was not anything close to that level of profit in the dealShe then wanted to return the car, which also could not be done since it was already registered in MassachusettsWe sufficiently compensated this customer for things that were outside of our control due to her registration requestAs mentioned we gave her a $discount to pay for her out of state registration, a free accessory and paid for her to be in a rental car for two weeks while she waited for the registration to be completedObviously, our intention is never to mislead a customerWe gave the customer what she asked for and at no time in the three weeks from the time she came in to buy the car to the time she picked up did she express any objection over the car she was soldWe regret that despite our efforts to go above and beyond to make this customer satisfied that we were unable to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have finally received my whole refund Please let it go on record that this complaint should not be a direct reflection of all Toyota dealershipsAfter our experience with Huntington Toyota, my mother went to Westbury Toyota and had a very positive experienceShe drove out of the dealership with a new Toyota Rav in hoursThey made everything very easy and there were no hidden feesExtremely professional
Sincerely,
*** ***

To Whom It May Concern:A representative from our dealership has been in contact with *** *** since receiving this complaintWe have requested that the customer bring the vehicle to us to confirm his current noise concern, as we do not have any documented records of this noise concern in our
filesThis vehicle was originally sold to the customer with 75,miles on the odometer*** ***’s original concern was for an oil leak that we determined to be caused by a leaking oil panWe corrected this concern by replacing the oil pan on 12/**/14, at no charge to the customerThe vehicle had 77,miles on the odometer at that timeThe customer later returned to us on 4/**/with 78,miles on the odometer for regular service, including an oil changeThere were no additional concerns documented related to the leak, confirming that our repairs were successfulWe have not serviced or seen this vehicle since that dateA history check shows us that the vehicle has completed a NYS Inspection since the last visit to our dealer, along with other minor maintenance i.e light bulb, at other facilitiesThe last documented mileage on the vehicle was 80,miles on 11/**/As this vehicle has clearly been driven and maintained since our repairs were completed, we will need to first confirm that a valid concern still exists before we can determine the manner in which we can assist the customer furtherWe are currently awaiting the return of the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please see the attached receipts indicating all refunds have been applied.By virtue of the foregoing, it is plainly clear to see that the Dealership has done nothing wrongThis complaint should not reflect badly on Huntington Toyota Scion nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer.Robert JT** Legal Assistant General Counsel’s Office Huntington Toyota Scion

Worst internet service provider of all time I pay for 20MBPS and rarely see anything above 5MBPS I can't watch a movie, play a game or even upload files without the connection buffering, lagging out or timing out Calling customer service is useless as they just tell you to reset your modem (which I do on a daily basis) and then want to schedule a service call (which they never show up for) I will NEVER use their service again and will not even consider renting a property that has an exclusive contract with their service
I would rather have Comcast than this joke of an internet service

We have received and reviewed *** ***s (the “Customer”) complaint and Huntington Toyota Scion would like to state that due to unforeseen circumstances there was a delay of this refundAttached please find a .pdf copy of the “Refund Receipts.” These receipts show that the refund was issued
directly to the Customer’s *** Card ending in *** Robert JT** Legal Assistant General Counsel’s Office Huntington Toyota Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received some money backBetter than NONE.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/28) */
*** ***
*** *** **
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on February 14, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly informationExplanation of the membership, it's benefits, it's monthly costs if kept, and how to cancel was provided multiple times during the order process (see below) It was also on the receipt that was emailed to him immediately following his purchase
The first contact we had from Mr*** on the cancellation of the membership was on October 22, His membership was cancelled effective immediately on that day
While membership fees are listed in Mr***'s Terms of Purchase as non-refundable, I do have a window that I can refund charges made back to a credit cardIn an attempt to resolve Mr***'s issue, I have as a result refunded his July, August, September, and October fees that fall within that window He should see the refunds on his card within approximately hours
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

Initial Business Response /* (1000, 5, 2016/02/03) */
*** ***
** *** ***
*** *** *** *** ***
*** ***
Case #XXXXXXXX
I am not sure why Ms*** was unable to reach us using the email address she provided That is the correct email address for our support
group and we do receive emails at that address every day
Per her request in this complaint, her membership in Tewell Time that came as a part of her original purchase has been cancelled effective immediately