Office Depot

Internet connection works intermittently. Calling customer support, which is outsourced, is practically useless. They follow a script. If you understand Tagalog you can here other employees talking in the background, and their conversations are very unprofessional! They will give excuse after excuse and never directly answer a question because they are trained to follow a script. Even their so called support managers have no clue how to get in touch with their superiors. What they do is give you an email from corporate, then you will get a phone call from a local area code. Do not be fooled by the local area code number, if you call it back it will direct you back to the outsourced customer support line. They just give you the run around and waste your time and collect your money for a service that doesn't work when you need it to.
When I scheduled a technician service, the same customer support line communicates with the service technician but are called "dispatch" instead of customer support. They can't even communicate with their own service technicians because the technician never even showed up to the appointment. I had to call several more times to reschedule an appointment that fits my schedule. They offer the option to leave them a key, but why should anyone trust a company let alone their employees with the keys to your home?!? Especially when they don't show up to appointments and have a horrible reputation! In my opinion, this problem is more likely the fault of the "dispatch" because through my experience, they are very rude and do not have good communication skills.
There's about 30 employees at the customer support line, who won't give their full names. They all probably know who I am because I have called plenty of times to try and resolve this issue with horrible service. Some of them try to help, but most of the employees I have spoken to do not have the skills for customer service/support. Many are dishonest and lack integrity. I have been placed on hold for almost an hour and a half without speaking to anyone. These issues need to be addressed in order to improve customer satisfaction. All other internet providers I have used have been far superior to Direcpath, it just sucks that I currently live in an area that is under contract with this horrible internet provider.

My wife and I were unfortunately left with no option for Internet other than Direcpath due to a contract with our apartment complex. We signed up and began paying for 10 Mbps and have yet to receive even half of that for more than a few moments at a time. We called them about it several times and requested a technician to fix the problem. They booked the appointment, then never showed up. Then after 3 weeks of telling me it was an issue on my end, they "discovered" that it was an issue on their end and it might be fixed "eventually." After two more days it was fixed for a few hours and then returned to the same as before. They also claimed that they would reimburse me for the services not rendered, which also hasn't happened. (shocking, I know)
If you value your time, even a little bit, don't do business with Direcpath, and for your own sake, stay away from anywhere that has a contract with them. I love our apartment, but it's just not worth it.

TERRIBLE. I've never felt inclined to write a review about any company or product until now. This has to be the worst experience I've ever had as a paying customer. Internet has been down for 2 days. Scheduled for a technician at 4:30 and they showed up at 1:30, while I'm away at work. I was told that the tech might not be in the area at 4:30 (AS SCHEDULED), which would mean I'd have to reschedule for another time. I'm PAYING FOR A SERVICE I DO NOT HAVE. Each time I've called with a problem (5 times already in the last 3 weeks) I've been on the phone from anywhere between 30 minutes to 2 hours. I have screenshots to prove this. To top everything off, the internet service is not working because of a problem with their system. They warned to bill me $65 for the tech visit if they didn't find the problem was with their service. This is so unfair and so unethical.

I have been a customer for less than a month. I had to pay a first month bill plus deposit, before being hooked-up, which is fine. I month later, I receive my first bill which was late before I received it. The bill listed nearly 3 times the amount that I was quoted. 34.99 verses 120.30. I immediately called, they said that a supervisor would call me back, because they said there was an issue. So I waited, 5 days. I called again. Now they had added additional fees Bringing my bill for less than one month of service to over 150.00. They also never recorded my first payment plus deposit, which is not eternally lost until I can pull my bank records to prove it. I called again, now I am waiting for another supervisor to call me. I believe they are racking up more late fees or technical fees. I cannot even get someone to come shut my service off, so that I can switch carriers. Additionally, my service went out several times for several days through this month due to "weather" conditions.

One needs look no further than the 30+ Google reviews, or the handful of reviews on this page to see a common theme - dishonest business practices and horrific service. The way the company operates is by setting up contractual agreements with HOAs, property management and ownership, which in turn locks all residents in without choice of another service provider. They claim to provide an internet speed of 10MBPS for whatever rate is negotiated. That's where the issues begin.

The speeds are closer to 2MBPS at peak when the service is even functioning at all. If you research the reviews and claims backed by evidence, this is consistent across every case. I am personally using my 4th vacation day this calendar year to wait on another technician that has to arrive much later than originally promised. I know that they'll arrive, make some strange excuse for why it wasn't working, and it'll improve to about 7-8MBPS. That service level will last for anywhere from a few days to a couple of weeks before regressing to the previous state.

If this were only being reported by my community I could understand it might be a localized issue. It is not. The exact same issues and speeds are being reported in multiple states and buildings. While it's impossible for me to prove it, it's pretty obvious this is their business model. Promise one thing, obtain the contract, then not make the necessary network investments to deliver what they are contractually obligated to. In the meantime, they pile more customers on to an overloaded network promising something they fail to deliver 90%+ of the time (the rest of the time it does work anywhere close to capacity are the few days after the service call).

I'm not sure hybrid company is allowed to continue to operate when it's overwhelmingly clear they are running a scam. It's taken me this long to finally make the Revdex.com aware. Next stops: the FCC, the Georgia Attorney General, and whatever regulatory bodies oversee these types of issues in my area.

In a nutshell, avoid this company and any property the has a contract with them at all costs.

I came to Mark to cut a custom piece of acrylic for a project. They are easy to work with and have good communicate. The entire staff in knowledgeable and i'll look forward to working with them again. If you need custom laser cutting services this is the place to go.

I've been a customer with Direcpath for over a year and that's only because my complex have a contract with them. I wouldn't recommend this sorry company to anyone. I've had to call in numerous of times to have a tech come out only for the problem to remain the same. When calling in you can't understand anything the rep is saying. I was told I would get a call back, I'm still holding my breath. Looking to switch service or not have cable all together. They don't do anything to resolve the issues with their customer as if it's not a service rendered to them. All they want is some money and that's it. Never once have they said what they will do to keep me as a LOYAL CUSTOMER

I have had the displeasure of having DirecPath for almost three years now. Last night was probably the 20th time I have had to call customer service as my internet was no longer working. After I was told that a reset was sent to my equipment (and I restarted everything twice previously), the problems were not fixed. The only option I was given was to have a technician out. As I already know, if a technician is called and they do not see anything wrong, they will charge the client. Under no circumstances do I think the technician would ever find anything because DirecPath is only about making money and not actually providing any service therefore I do not trust anything would ever be fixed as it is a problem with the company and what it pretends to provide.

There have been so many problems with DirecPath that I was previously emailing/speaking with a regional manager directly and unfortunately she no longer works for DirecPath (I wonder why). She was literally the only good thing about the company.

If you have ever googled DirecPath it is very indicative of the service I am being given as well. Not only is the customer service incompetent, so are the "service managers," technicians and billing department. I had to call last month because all of the sudden my bill changed after THREE YEARS of the same service. Not only have I cancelled the cable service just so I could deal with DirecPath less, but if I had the option to cancel my internet, I would in a heartbeat and I would be MORE than happy to pay 3x the price to another company that actually does their job.

This company should be out of business and I cannot believe after all the terrible comments, complaints and dissatisfied customers that it hasn't gone under.

I have reached out to every email I could for DirecPath and never received a response back...