Office Depot

We have not received any correspondence from the complainantOnce we receive written communication from a former tenant, an acknowledgment letter is sent right awayHad we received a dispute, she would have been sent the aforementioned letterFor clarification, all residents are sent
notification that all communication must be done in writing so that no information is misconstruedWe apologize if the resident’s do not agree with our business practices but we do have them for a reason.This account was billed pet fees as the complainant was seen walking a dog on propertyPlease see the leasing agent’s written statement regarding the animal in this unit. Per paragraph six of the Texas Apartment Association Lease Contract, the resident will pay $per animal for violation of paragraph twenty-sevenParagraph twenty-seven also states the resident will be responsible for defleaing, deodorizing and shampooing the carpet if an animal has been in the unit for any amount of time.Please review the complainants Inventory and Condition formIt is not indicated on there that the blinds were brokenThe pictures taken by on-site management clearly show the blinds being brokenShe is responsible for the replacement of the blinds.As for her work orders, she reported a malfunction with the refrigerator/freezer on 8/24/Parts were replaced and the work order was closed on 8/25/Another work order was placed on 8/28/15, for just the freezerMaintenance defrosted the freezer, as there was a large build up of ice in it, to see if it would take care of the issueOn 9/2/15, the resident notified the office that the problem was still occurring so a new unit was provided to the residentThis was a span of less than two weeks and not the three months the complainant is claimingThe complainant claims her ceiling was leaking and nobody came to look at it, however, she reported it to the office on 9/15/15, and maintenance came out to find the A/C unit, located in the restroom, was leaking. The issue was addressed and completed on 9/17/15.Per on-site management, the complainant never reported any issues with rodentsThe manager states, “When a resident calls about a pest issue it goes into a book that the pest control tech uses. He then makes comments or puts the day he treated the unit. This is state law for him to have on site. The downstairs apartment had a rodent and reported it and it was taken care of but not 140#.” Management cannot address an issue that is not reported to them.The complainant turned her keys in on 6/30/16, after the manager and assistant manager were gone for the dayLeasing agents are not allowed to walk the units with residents so she was asked to schedule a time to come back the next day so that the unit could be walked with managementShe never scheduled and never came in the next dayWe do not refuse to walk units with residentsThis property has units so management does have to schedule appointments for move-out inspectionsAll residents are made aware of move-out cleaning requirements and cost of cleaning at move inThey are provided a Resident Handbook and Community Policy book as well as a separate copy of the charges, which they sign for both We believe this account was charged fairly and according to the Lease Contract and its addendums.Regards, *** *** Collections Manager/Complaint Specialist

This will be the Dealership’s only response to this customer’s complaintWe have received and reviewed *** *** (the “Customer”) complaint and Huntington Toyota Scion (the “Dealership”) has done no wrongAttached please find a .pdf titled “Denise JD*** Deal Documents.” In this .pdf are
copies of the Customer’s Vehicle Purchase Agreement, the Window Sticker, and Vehicle InvoiceAll three documents are signed by the CustomerThe Window Sticker was executed by the Customer to prove that she had knowledge of the MSRP and the difference in the Vehicle PriceAt the time of purchase, the Customer was well aware that difference in the Vehicle Price and the MSRP of the vehicleThis difference was due to the premium and rarity of this particular model vehicleMoreover, the Customer had traveled over state lines to purchase this particular model from the DealershipThis vehicle purchase was an arm’s length transactionAt this time, the Dealership does not feel that they have done anything wrong and is not in position to offer the Customer any type of settlementThis complaint should not reflect badly on Huntington Toyota Scion nor any of its’ affiliated companies and the Dealership has not made any demand or claim against the CustomerRobert JT** Legal Assistant General Counsel’s Office Huntington Toyota Scion

We certainly are not in the business of stealing deposits from customersOne, it is illegalTwo, it is bad businessI spoke to the finance manager involved and the refund was processed right awayI apologize for any delay in the processing of this refund but, like any other human beings we are
prone to making mistakes from time to time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Unfortunately the service department damaged the oil pan before I even took delivery of the vehiclethe vehicle was returned more then times for the same oil leak and being run out of oil twice causing damage to internal motor partsVehicle had to be recently inspected to keep it legal because it is still being paid forI voiced concern and made the service department at Huntington Toyota well aware of the damage and noises with each visit including the last courtesy service provided by themI was even told by the service manager that my car was taken to a local Mazda dealer nearby and they said that there was no damage doneUnfortunately that was a lie because I contacted the Mazda dealership and spoke to the service manager and I was told that my car was never brought to them and that was a lieRecent changes in management at Huntington Toyota meant I was swept under the rug so to speakThe vehicle was returned to the service department at Huntington Toyota on 12/**/and I am awaiting response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/09) */
*** ***
*** ***
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased a golf training package from us on May 19, Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club
providing ongoing monthly information Mr*** was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below) It was also on the receipt that he received following his purchase
We received an email from Mr*** on October 4th regarding the charges for the membership fee stating that he had requested cancellation of the membership within the day trial period We were not able to find any previous correspondence from Mr*** requesting the cancellation
While membership fees were listed in Mr***'s Terms of Purchase as non-refundable, based on his feelings that he had requested cancellation during the trial period, I did refund the fees that had been charged to him for the club prior to receipt of this complaint
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

*** ***Case #***First, our company does not scam our customers Mr*** purchased a golf training package from us on June 15, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club providing ongoing monthly training videos
The monthly membership club was explained multiple times before, during, and after the order process (see below)The explanations included the membership’s benefits, monthly costs if kept, and how to cancel It was also on the receipt that he received following his purchase Each month, an email was sent to the address provided by Mr*** at the time of the purchase advising him that a new lesson had been loaded to his website and that his monthly fee of $was charged The first notification we received from Mr*** advising he did not want to be a member in the club was on November 8, His membership was cancelled immediately with that phone call.Description in AdBONUS: Day Test Drive Haney University Monthly - $PriceHaney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn’t stop with his core BlueprintPlus, submit your own specific questions to HankHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again.Description on Order PageDay Test Drive Haney University Monthly Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime

Case # *** Mr *** purchased a golf training package from us on April 25, 2015. Along with the purchase came a 14-day free trial in *** Time, a monthly membership club providing ongoing monthly information. This membership, it’s benefits, it’s monthly costs if
kept, and how to cancel was explained multiple times during the order process (see below). It was also on the order confirmation that would have been emailed to him shortly after completion of his order While I cannot insure that Mr*** would have received them, his account was also set up to send an email each month advising of the new video and the charge associated with it The videos associated with the membership are not the same as the Myth videos referred to in this complaint. Those videos were free videos emailed to the customer. The membership videos are located on the members website While membership fees are listed in Mr***’s Terms of Purchase as non-refundable, I do have a window that I can refund charges made back to a credit cardIn an attempt to resolve Mr***’s issue, I have as a result refunded his January, February, March, and April fees that fall within that window. He should see the refunds on his card within approximately hours Ad Description of Club Day *** Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The *** Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"*** Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail(*Membership fees are non-refundable)

I am simply truing to activate new service: TV and internet and it is literally impossible to even get a sales person on the phone to add new service
It is very obvious they read from a script and do not understand how to communicate without it being a part of their scriptI am very dissapointed that this is the option I have for my new apartment
We shall see if they even are able to make the appointment, show up to connect, and bill is accurateI have read bad reviews about this company and the Revdex.com needs to do a better job with escalating our complaints

Initial Business Response /* (1000, 5, 2015/10/14) */
*** ***
** *** *** ***
*** *** *** *** ***
Case #XXXXXXXX
Ms*** purchased a golf training package from us on August 11, Along with the purchase came a 14-day free trial in Tewell Time,
a monthly membership club providing ongoing monthly information The fact that the club was a part of the terms of Ms***'s purchase was explained multiple times during the order process including it's benefits, it's monthly costs if kept, and how to cancel (see below) each time It was also on the receipt that she received following her purchase A new training video has been downloaded to her website each month with all still remaining for viewing on the site
This complaint is the first notification we have received that Ms*** did not wish to be a member of the monthly club Her membership was cancelled immediately,
While membership fees are listed in Ms***'s Terms of Purchase as non-refundable, I do have a window that I can refund charges made back to a credit cardIn an attempt to resolve Ms***'s issue, I have as a result refunded her June, July, August, and September fees that fall within that window She should see the refunds on her card within approximately hours
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Case #*** Our customer purchased a Square to Square golf training package from us on August 17, 2015. Along with the purchase came a 14-day free trial in Tewell Time, a monthly membership club providing ongoing monthly information. This membership, including it’s
benefits, costs, and how to cancel was explained multiple times before, during, and after the purchase. There should be no perception of a scam as the explanation was listed under bold, red headlines The first contact from our customer requesting to cancel the membership was received on March 4, 2016. The membership was cancelled immediately with that contact While membership fees are specifically listed in the Terms of Purchase as non-refundable, we did as a courtesy refund his last month’s fee. All of the videos are still available for viewing on the website he was provided at the time of purchase Ad Description of Club Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation Order Confirmation Description of Club BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29) Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail(*Membership fees are non-refundable)

Initial Business Response /* (1000, 5, 2015/08/27) */
*** ***
*** *** ***
*** *** ** XXXXX
Case #XXXXXXXX
Mr*** purchased Hank Haney golf training videos from us on July 2, Part of the terms of his purchase was a trial membership in the Haney University Monthly
club This was explained multiple times during the order process including how to cancel if he did not wish to remain a member
We received an email from Mr*** asking to cancel his membership on Saturday, August 22, His email was worked and his membership was cancelled on Monday, August 24th An email was sent to Mr*** advising him of the membership cancellation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Toyota of Huntington NEVER offered me any discount on the repair of my vehicleThat is a flat out lie!!The only thing they said to me is we will trade your car in- and if they think my car is worth $they will give me that and then if I have $left on my loan then I will still have to pay that.I said this was very unfair.In the same breath that RYAN from Huntington Toyota was yelling at me and telling me this unfair tradeal he also threatened me that if I did not return their loaner vehicle by noon the next day he would call the police for unauthorized vehicle use.There has not been any instance of them trying to settle this nicelyThey have been nasty and condescending to me and I have had to chase them down every time I was looking for someone to speak toI called Toyota corporate before writing to the Revdex.com and even they couldn’t get the manager Nick to return a simple phone callAgain I have only owned the car since February and have brought the car back to them complaining of this problem since I bought it.BEFORE I even made my first payment I had the vehicle back in their shopI also have all of these repair ordersEverything I complained about has not been fixed.The vehicle is unsafe, contrary to what they are sayingThe brakes have been squeaking since I bought it, which I also complained about and has never been fixedBrakes are not supposed to squeak and the service department tries to say "it's condensation". I’m a single mom driving around with a baby in the car. This car stalls when the EGR valve gets stuckI consider being stranded with my baby to be unsafe!Brakes squeaking are unsafe- they are not supposed to squeak.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/04) */
*** ***
*** *** *** *** ***
*** *** ** XXXXX
Case #XXXXXXXX
Ms*** purchased a golf training package from us on August 13, Along with the purchase came a 14-day trial in Tewell Time, a monthly
membership club providing ongoing monthly information The details of the clubs and it's inclusion in Ms***'s purchase was explained multiple times before, during, and after the order process Included in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted (see below)
I do not find that we have received any prior request to cancel the membership It has been cancelled effective immediately
While membership fees are listed in Ms***'s Terms of Purchase as non-refundable, the most recent month's fee was last week I have as a courtesy refunded that fee Ms*** should see it on her card within approximately business days
All of the monthly videos are still on the website for viewing
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never purchased a golf training package When you start to search the internet you will find scores of people in this same situation They claim people purchased a package, but they did not and they are being billed the same $as I am for items never purchased oar received
This is not a closed matter
Final Business Response /* (4000, 10, 2016/01/13) */
While I apologize that I was in error on my first response stating the purchase was with Tewell Time, Ms*** did purchase the Haney Blueprint Foundation digital videos from us on August 13, As with the statement from my original purchase, the same was in effect for the actual Haney Purchase with a trial membership in Haney University
I have cancelled the Haney University membership effective immediately I have a day window in which I can refund charges directly to a credit card While the membership fees were specifically stated in the terms of purchase as non-refundable, I have in an attempt to resolve this issue also refunded the fees that fall within that window Ms*** should see those refunds in approximately hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I'm not sure who wrote this but whoever did has all the facts and times incorrectWe went into the dealership on Jan.**,looking for a RAV LimitedOur salesman Keith B*** showed us the RAV SE and told us it was the same as the limited but more sporty, different wheels and cheaperAt this time my daughter expressed for the first time, that the most important features that she wanted in this car was a Navigation package, and heated/leather seatsShe did not care about the wheelsWe then went on a test drive in a similar car with Keith and most of our conversation in the car was about the great navigation system packageIt was much better than her oneKeith was VERY well aware that that's what she wantedWe even spoke about how similar it was to His Lexus and my Lexus navigation systemHe was also aware that she wanted everything that was in this test drive car except the (bird's eye view camera) She said that over and over again! We NEVER heard the words Scout GPS on this test drive or anytime until minutes before we drove the car off the lot weeks laterWe then went inside and negotiated a deal based on the car we had just driven and we were under the impression that he would find us a car in the Black Current color she wanted with NavigationWe NEVER would have agreed on a payment of $a month more than what she was paying for her old car that had more than she has nowAt this time we also expressed that if it were too difficult to register in MA we would not inconvenience them and we would buy it in MAThey assured us it would be no problem and they would put that in the dealShe gave them a deposit and he said he would call her when they found her a car in the color she wanted.They found her a car and weeks later they told her she had to come down to sign the paperwork before she can actually get the car due to registering in MASo on February **,she signed the paperworkAt this time our salesman showed us the outside of the car, never demonstrating or explaining anything on the insideAnd we were NEVER given a copy of the window stickerWe were also told that we were entitled to a key finder and Juan (finance person) told Keith to make sure that it would be in the car on the day of deliveryAt this time she turned her car in and was given a Toyota loaner to drive until they were able to give her the carThey NEVER discounted the selling price of the car-- the registration was part of the original deal When we finally picked up the car on March *, 2016, we were told that the key finder was not in the car but they would fed ex it to my daughters address in MA on Monday March ***She still till this day has not gotten this "free accessory" that she was promised and that they said she had gotten in their responseOur salesperson was not working when we picked it up so we had a demonstration from another salesmanIt was at this time when we were sitting in the car ready to leave that we first heard that we had to download an APP called Scout GPSWe were a bit confused but thought that was how they did it now for navigation packagesStill didn't realize that it wasn't the navigation we based our deal onThe salesperson got out of the car and we NEVER went back in to sign anything that night nor did we express our satisfaction to a manager!!! It was on our way home at 8:pm, that we realized that it wasn't the Navigation package we wanted and they found us a different car than we had thought we made the deal onThe very next day (not days later) we got in touch with Keith and he told us that he was off that day but for us to call his managerI spoke to his manager and he said he would review the paperworkNo one should have been "surprised"- they were all well aware of what had happenedOn Saturday March *,we went into the dealership and first spoke to Charlie, the manager and then spoke to the general sales managerWe were never able to speak to Keith-- He was there but didn't even look at usWe did not demand another car, we just wanted what we were promised- a real Navigation packageOr a decent price for a car with nothing more than leather seats and a navigation app!! This would have been the proper thing for them to do and they STiLL would have made a large profitBut nothing was done and now my daughter has a large payment for a car with less than what was in her other car This response from them is shocking to see how much they can lie and twist their story aroundThey led us to believe we were getting such a great deal on a car and then when they looked for the car in the color we wanted they didn't care that it didn't have what we paid for originallyWe have leased and bought many cars but NEVER dealt with people like these @ Huntington ToyotaNo one ever told us one thing and sold us another like they didI don't know how they can continue to do business like this and how they can sleep at night.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Pamela Podesta

Please be advised the customer has an appointment at the dealership tonight (5/**/17) to have a key programmed and cutThis should resolve this complaint filed by the customer.Robert JT**Legal AssistantGeneral Counsel's OfficeHuntington Toyota

First I would like to say we don't do anything illegalThat being said miscommunication do happen and the consumer thinks we did something illegalI am not even showing a deposit under the complainants name That might be one reason why he didn't receive itI will call customer and handle
the refundHe bought a car with no tech package and thought it had itThe tech package is very expensiveIt was not included with his purchase so he thought we did something wrong

Initial Business Response /* (1000, 5, 2015/08/11) */
J ***
*** *** ***
*** ** XXXXX
Case #XXXXXXXX
Mr*** purchased *** *** Square to Square golf video training package from us on April 21, Part of the Terms of Purchase was a day trial in Tewell Time, a
monthly club in which our customers receive additional training videos each month for a fee of $per month The explanation of the club including costs and how to cancel is listed multiple times during the order process and again on the order confirmation
We received an inquiry into the charges on July 13, The membership was cancelled at that time per Mr***'s request
While membership fees are listed in Mr***'s Terms of Purchase as non-refundable, we did agree as a courtesy to refund two of the month's fees These refunds were completed on the same day as the club's cancellation
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything says FREE and since I did NOT want a FREE Club membership, I did not read any of their further fine print regarding how it's automatic and you then need to take action to cancel This is a scamWe never received anything I want my third $charge refunded immediately
Final Business Response /* (4000, 9, 2015/08/17) */
I am sorry that Mr*** did not read all of the terms of his purchase As shown in the original response, the terms of purchase very specifically stated that the free trial was only for days However, since the 3rd fee does fall within the window for which I can refund directly to a credit card, I have refunded the 3rd month's fee in order to completely resolve this complaint to Mr***'s satisfaction

Initial Business Response /* (1000, 5, 2016/01/13) */
[redacted] XXXXX
Case #XXXXXXXX
Please be assured there was no fraud included with Ms[redacted]'s account Ms[redacted] purchased a Square to Square golf training package from us on August 20,
Along with the purchase came a 14-day trial in Tewell Time, a monthly membership club providing ongoing monthly training videos The details of the clubs and it's inclusion in Ms[redacted]'s purchase was explained multiple times before, during, and after the order process Included in the details were the club's benefits, costs if kept, and how to cancel if it was not wanted (see below)
I do not find that we received any request to cancel the membership prior to January 4, It was cancelled on that day
We have a 120day window in which a charge can be refunded directly to a credit card While membership fees were listed in Ms[redacted]'s Terms of Purchase as non-refundable, we did as a courtesy at the time Ms[redacted] contacted us refund the fees that fell within that time frame
All of the monthly videos are still on the website for viewing
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had cancelled this company's e-mail at least four months prior to the January date mentioned on the website and did not receive any further "instructional" e-mails but continued to have a monthly charges on my credit card I did not even know what these e-mails were - just thought of them as "pop-ups"The amount is close to what I spend on a round of golf (I have a membership with local Metro golf courses) so it did not catch my attention when I saw "golf tailor"When I realize that this all stemmed from my purchasing the DVD, I called the company but was kept on hold for one hour I am convinced that no one would ever answer the callThis is clearly a case of misleading advertising and I think I should be refunded in full for this subscription or whatever this company calls it
Final Business Response /* (4000, 9, 2016/01/20) */
There appears to be some confusion on the difference between our emails and the membership To unsubscribe specifically states that you are requesting to cease getting emails from us It does not have anything to do with cancelling a membership Ms[redacted] states that she did this at least months prior to the call in January I have already refunded fees back to September but would agree to refund additional fees This would take her back to the month courtesy period that I originally offered The refund will have to be in the form of a check however I will await word on settlement of the issue before requesting the refund check
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept simply because I don't want to pursue this furtherI appreciate the Revdex.com for help in this matter

Initial Business Response /* (1000, 5, 2015/09/17) */
[redacted] XXXXX
Case #XXXXXXXX
Mr[redacted] purchased a golf training package from us on March 29, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club
providing ongoing monthly information Mr[redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below) It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged
Mr[redacted] contacted us on September11, 2015, regarding the membership fees The membership was cancelled effective that date While the membership fees are specifically designated as non-refundable, a courtesy adjustment for the September fee which had been charged only days before was completed
Description in Ad
BONUS: Day Test Drive Haney University Monthly - $Price
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn't stop with his core BlueprintPlus, submit your own specific questions to [redacted]He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again
Description on Order Page
Day Test Drive Haney University Monthly
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are playing games with anyone who is interested in their productsThey know how to attract customers, but would never wanted to retain them
In my situation, I was only interested in the DVD package that I purchased, which was solely been seen from their product descriptionThe monthly $recurrent stuff then was automatically added at check out, and that was not something that I "PICKED" for my purchase and I didn't notice that until I checked my credit card statement afterwardsI will agree with their charges only if they can prove that I had accessed to the services that they had provided with regard to the $recurrentA list of access log as a proof of evidence will doThere is no reason to deliver to customers with something they didn't want, and charge for a service that they never noticed or didn't even know existed
Final Consumer Response /* (4200, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Confusion! Confusion! Confusion! http://members.haneyuniversity.com/ is where I accessed to "The Haney Blueprint" that the package I intended to pay for, which is all about my purchase(a snapshot has been uploaded as evidence)
BTW, the provided access log is insufficientA snapshot of your system or a direct printout from your DBMS, which will be accepted by a compliance audit will do
Final Business Response /* (4000, 15, 2015/10/05) */
Unfortunately, I do not have the capability of providing Mr[redacted] with the information he is requesting in the format that he wishes In order to resolve his complaint without further issue, I have requested a refund check in the amount of $for the two month's fees that have not already been resolved He should receive the check at the address provided at the time of his purchase within 7-business days

Initial Business Response /* (1000, 5, 2015/12/01) */
[redacted] XXXXX
Case #XXXX-XXXX
Mr[redacted] purchased a golf training package from us on April 6, Along with the purchase came a 14-day free trial in the Haney University, a monthly
membership club providing ongoing monthly information All of the details of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel was included multiple times during the order process (see below) It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged
I am not sure where Mr[redacted] obtained the address or phone number that he refers to in his complaint The address was our old customer support location but has never been our corporate mailing address and the number list in his complaint is not our main customer support number that we publish on our websites
I do find where Mr[redacted] contacted us on November 24, His membership was cancelled effective immediately with that contact and an email was sent to him advising him of the cancellation on that same date Membership fees are specifically listed in the Mr[redacted]'s terms of purchase as non-refundable
Description in Ad
BONUS: Day Test Drive Haney University Monthly - $Price
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn't stop with his core BlueprintPlus, submit your own specific questions to [redacted]He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again
Description on Order Page
Day Test Drive Haney University Monthly
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime
First Month's email:
Haney University Monthly
From: Haney UniversityAdd to Contacts
Sent: Mon, Apr 20, at 3:am
To: [redacted]
Hi [redacted],
Have you checked out this month's Haney University training videos?
If not, you can watch them here now
And drop me a line while you're there
I love hearing about how your game is evolving with The Haney BlueprintTell me about your latest round, your new practice routines, your record low score...anything, really
And shoot me any questions, as wellI go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA)
Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $was charged on 04/20/XXXX XX:XXam
Sincerely,
[redacted]
- Instructor for more than years
- Coach to more than touring pros
- #New York Times Bestselling Author
- Founder of top rated golf schools across the US
- Creator, The Haney Blueprint
CUSTOMER SERVICE AND SUPPORT
If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you:
Online at http://www.haneyuniversity.com/supportYou can submit an online support request hours a day, days a weekThese requests are cared for by our team Monday through Friday during regular business hours of AM to PM CT
By phone at XXXXXXXXXX, Monday through Friday between the hours of AM and PM CT
TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY
The Haney Blueprint Videos and DVD Series are covered under a 365day guarantee policyThe items can be returned for a full refund (excluding shipping on physical products, and $restocking fee for the Plane Finder) by contacting our customer support team at XXXXXXXXXXThis return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from [redacted] each monthTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again