Office Depot

Initial Business Response /* (1000, 5, 2015/11/23) */
[redacted] XXXXX
Case #XXXXXXXX
Mr[redacted] purchased a golf training package from us on December 6, Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club
providing ongoing monthly information An explanation of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel was provided during the order process (see below) It was also on the receipt that he received following his purchase and on monthly emails each time the membership fee was charged
Mr[redacted] inquired into the club on November 17, 2015, and we cancelled the membership effective immediately with that inquiry
Description in Ad
BONUS: Day Test Drive Haney University Monthly - $Price
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn't stop with his core BlueprintPlus, submit your own specific questions to [redacted]He chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again
Description on Order Page
Day Test Drive Haney University Monthly
Haney University is a member's-only online golf schoolEach month [redacted] uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime
Monthly Email example:
Haney University Monthly
From: Haney UniversityAdd to Contacts
Sent: Mon, Feb 9, at 2:am
To: [redacted]
Hi [redacted],
Have you checked out this month's Haney University training videos?
If not, you can watch them here now
And drop me a line while you're there
I love hearing about how your game is evolving with The Haney BlueprintTell me about your latest round, your new practice routines, your record low score...anything, really
And shoot me any questions, as wellI go through them regularly and answer some of the most commonly asked ones in members-only Q&A webinars (dates and times TBA)
Thanks for being a Haney University member! For your records, here is your latest monthly invoice: $was charged on 02/09/03:44am
Sincerely,
[redacted]
- Instructor for more than years
- Coach to more than touring pros
- #New York Times Bestselling Author
- Founder of top rated golf schools across the US
- Creator, The Haney Blueprint
CUSTOMER SERVICE AND SUPPORT
If you experience any difficulties, please feel free to contact our customer support team in the manner most convenient for you:
Online at http://www.haneyuniversity.com/supportYou can submit an online support request hours a day, days a weekThese requests are cared for by our team Monday through Friday during regular business hours of AM to PM CT
By phone at XXXXXXXXXX, Monday through Friday between the hours of AM and PM CT
TERMS OF SERVICE AND THE HANEY BLUEPRINT REFUND POLICY
The Haney Blueprint Videos and DVD Series are covered under a 365day guarantee policyThe items can be returned for a full refund (excluding shipping on physical products, and $restocking fee for the Plane Finder) by contacting our customer support team at XXXXXXXXXXThis return policy DOES NOT include the Haney University Membership, which is a program that delivers brand new golf instruction from [redacted] each monthTry Haney University free for daysIf you're happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again

Case #[redacted] ? Mr? [redacted] purchased a golf training package from us on July 8, 2015.? Along with the purchase came a 14-day free trial in the Haney University, a monthly membership club providing ongoing monthly training videosThe membership program and how it worked was
explained multiple times prior, during, and after the order processIncluded in the explanations were the benefits of the membership, the monthly costs if kept, and how to cancel (see below).? It was also on the receipt that he received following his purchase and on monthly email each time the membership fee was charged.? ? The first request we received concerning the membership was via a telephone call on July 1, 2016.? The membership was cancelled immediately upon receipt of that call.? While the membership fees are specifically listed in Mr[redacted]’s terms of purchase as non-refundable, the most recent month’s fee was refunded as a courtesy? ? Description in Ad BONUS: Day Test Drive Haney University Monthly - $Price Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreYour education doesn’t stop with his core BlueprintPlus, submit your own specific questions to HankHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry Haney University free for daysIf you’re happy, do nothing and only then will we bill you the VIP rate of just $29/monthWhile the membership fees themselves are non-refundable, you can cancel any time and you will not be billed again? ? Description on Order Page Day Test Drive Haney University Monthly Haney University is a member’s-only online golf schoolEach month Hank uploads brand new trainings geared toward specific aspects of your game: driving, chipping, putting, bunkers, swing plane, clubs, course strategy and moreHe chooses and answers the most commonly asked questions in periodic video webcasts available to Haney University students onlyTry it free for daysYou can cancel with no further obligation, or do nothing and you'll receive continued access for the VIP rate of only $You can cancel anytime

Initial Business Response /* (1000, 5, 2015/09/14) */
[redacted], [redacted] XXXXX
Case #XXXXXXXX
Ms [redacted] purchased a golf training package from us on may 2, Along with the purchase came a 14-day free trial in Tewell
Time, a monthly membership club providing ongoing monthly informationMs[redacted] was advised of the trial membership, it's benefits, it's monthly costs if kept, and how to cancel multiple times during the order process (see below) It was also on the receipt that he received following her purchase and emails were sent each month advising of the new lessons and the charge associated with them Ms[redacted] actually placed the order twice so there were two memberships to the monthly club established
Ms[redacted] contacted us on September 5, At that time both memberships were cancelled The duplicate purchase and the monthly fees associated it were refunded at that time
While membership fees are listed in Ms[redacted]'s Terms of Purchase as non-refundable, we did also agree as a courtesy to refund two of the four fees that were associated with the initial purchase
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the advertising is deceptiveI was not interested in the membership and did not feel obligated to read furtherThey only mention that I am going to be charged at the end of a long spielIf they were honest they would have said I was going to be charged before the spielI feel it is a sneaky underhand way to do business and I would not have any trust in any future dealings with them
Final Business Response /* (4000, 9, 2015/09/18) */
The explanation of the membership club is as follows:
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)
There is only two sentences before the explanation of the day trial period and what to do if you do not wish to remain a member following the expiration of the trial period
As stated before, I have a day window in which I can refund charges directly to a credit card There is one more charge that falls within that window so in an attempt to resolve this issue, I have refunded that fee as well This results in of the fees that were charged being resolved, the duplicate fees and of the original fees

We obviously understand the frustration that is caused by the repair needed, however the nature of pre-owned cars is that these issues sometimes occur. The valve that needs repair is not covered under the customer's warranty. As such, there is no way for us to pay the repair bill on our end. We...

brought the car directly to a certified Suzuki repair facility and in order for them to diagnose the issue, they charged a $200 diagnostic fee which we paid for the customer. At this point, the customer has been driving in our loaner vehicle free of charge, and hasn't been charged any money for us to diagnose the issue. We want to make her happy, and offered some solutions. First, we offered to give her a discount on the repair work, which she declined. She also was offered for us to take the car in on trade and give her fair market value for the vehicle. I informed her she still has a financial obligation to the bank and she would be responsible for the difference. Told her we could finance that amount but she did not want to be responsible for that sum. So, she was offered a discount and the opportunity to trade the vehicle in, both of which she declined. In regards to her vehicle not being safe to drive, it is an ERG valve which doesn't compromise the vehicle's safety. My service manager, technician and service adviser all drove the vehicle and there was no intermittent stalling issues. Only issue is a check engine light which is not unsafe which is an emissions issue. If the customer has any further questions, she can feel free to contact any one of us here. Again, we apologize that she is having this problem and look forward to working towards a mutually agreeable solution.

Initial Business Response /* (1000, 5, 2016/02/01) */
[redacted]
** the [redacted]
Case #XXXXXXXX
Mr[redacted] purchased a golf training package from us on December 6, Along with the purchase came a 14-day
free trial in Tewell Time, a monthly membership club providing ongoing monthly information The particulars and explanation of this club was explained multiple times before, during, and after the purchase process including how to cancel if he did not wish to remain a member (see below)
I do not find any contact prior to this complaint asking that the membership be cancelled I have cancelled it effective immediately with this complaint
While membership fees are listed in Mr[redacted]'s Terms of Purchase as non-refundable, as a result of the purchase being given as a gift and the short length of time that it has been in effect, I have as a courtesy refunded the two fees that have been charged Mr[redacted] should see the refunds on his card within approximately hours
Ad Description of Club
Day Tewell Time Club Trial Membership: Here's where you can really crank up your gameYou'll get 100% access to my private, members-only area complete with direct access to myself for any questions or private coachingPlus, you'll get exclusive podcasts, training sessions, "fireside chats" where I reveal some inside the locker room stories from my time on tour, a panel of fitness and club making experts, and lots moreAnd it's yours FREE for days, then renews automatically at the VIP rate of only $29/monthYou can cancel at any time with no further obligation
Order Confirmation Description of Club
BONUS: 14-Day VIP Access To The Tewell Time Members-Only Site (Value $29)
Your FREE trial begins when you complete the order"Tewell Time" is my way to bring my best current inside-the-ropes methods, tips, and some plain old fun to you on a monthly basisEach month you'll receive "Ask Doug" Q&A Sessions (where you can get your questions answered), updated Square to Square training videos, reviews of my favorite courses from a 12-time PGA Winner, and a bundle of my best tips for playing your best golf at any ageYou will have full days to try it outAt the end of your trial, your membership will renew at the special VIP rate of only $per monthIf you decide it isn't for you at any time you can cancel by phone or e-mail
(*Membership fees are non-refundable)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received and reviewed [redacted]’s (the “Customers”) complaint and Huntington Toyota (the “Dealership”) has done nothing wrong. Attached please find the document titled “Verify ACH Information – [redacted].” This document confirms that the Dealership had paid all of the remining lease...

payments of the Customers. Also attached, please find the document titled “We-Owe – [redacted].” This document states that there are no outstanding items at the time of purchase of the vehicle. The dealership did not owe anything to the Customers and the Customers did not owe anything to the Dealership. By the Customer’s own admission, they received a letter from Central Credit Services LLC regarding monies owed to Toyota Motor Credit Corp. and not from the Dealership. The Customer’s complaint should be filed against Toyota Motor Credit Corp. The Dealership had informed the Customers that they should have received a letter from Toyota Financial Services regarding the returning of their lease and any further charges that may have been applied. We had requested this letter from Toyota Financial and have attached the same (titled “Letter from Toyota Financial Service dated 12-**-16) The Customer has stated that they have did not received this letter By virtue of the foregoing, it is plainly clear that the Customer’s complaint is against Toyota Motor Credit Corp. and not Huntington Toyota. Robert J. T** Legal Assistant General Counsel’s Office Huntington Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They had issued me a refund after I asked them on the [redacted] of February 1 or 2 days later in a way they could try to force me to wait I never seen before they had a copy of paper work copied that was used for internal use and given to me showing that they are requesting in thinking I would have already disputed with my credit card company telling me to go to my bank and make a dispute which wouldn't have worked on my favor because I used a debit card. Also other things like talking to them about price for a car was not a major struggle they tried to ensure me no extra fees before I paid the deposit then later on I found out they had charged me numerous fees my gut told me walk away I did but I came back after few mins after thinking about how much effort it took me to negotiate with them that I wouldn't want to start from 0 by going to another dealer and I think that's what made me leave a deposit. Then I had try to talk to the salesman he was irrate and told me if you don't take this price by the end of the day deal is over I waited till the next day they still tried to make a deal when I was just coming to get a refund they were  flip flop every way to make my experience horable. If anyone eles was treated that way I believe they would have it would be intolerable. I was being frugle at that time going into the dealership to buy this car every thing that they did was just a sales tactic like I was the one supposed to be a target for a car not a consumer getting answers to simple questions because they saw I had money to pay once I told them I could make a down payment.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dealership was very Much aware that I had more than one payment left. I told the salesman and the finance manager more than once, both told me not to worry about it and that it would be absorbed into the Rav4 loan. Attached is email communication with the salesman. He was very much aware he screwed me and was very much aware I had extended my loan. I was lied to. 
[redacted]

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. The customer states that the dealership did not pay-off the remaining payments on their lease. The dealership has paid $3,600 on behalf of the customer for the remaining lease...

payments. Attached, please find a print-out of the Verify ACH Information, Confirmation No. [redacted]. This confirms that the dealership had paid the amount of $3,600 in following with the payoff of the customer’s lease. By virtue of the foregoing, it is plainly clear to see that the dealership had fulfilled its obligation to the customer. At this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlement. Respectfully,Robert J. T**Legal AssistantGeneral Counsel's OfficeHuntington Toyota Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  Toyota of Huntington states that I knew about the price markup and when confronted with the fact that there was a verbal agreement with the salesperson and the general manager PRIOR to the drive to the dealership to honor their cargurus.com price, they asked me if I have proof of that. Trust and honesty in business is a foreign concept for Toyota of Huntington. Why would I pay a $3,000 markup for a certain color when a custom paint job would cost a fraction of the price? Also, in their response, they said I signed the window sticker price to acknowledge that that is the MSRP? Does that make any sense whatsoever, or does it make sense that that’s the price I agreed to pay. If you consider going to this dealership, I recommend having witnesses and perhaps your lawyer present. Better yet, avoid this place at all costs unless you enjoy dealing with liars and thieves!
 
[redacted]

After reading through this complaint again, the issues being raised are the same as last time. Our records show that the same car that the customer took delivery of was the same car that we quoted a price on. We gave the customer a copy of the window sticker with all the specs on it which was in her possession for three weeks while we registered the car in Massachusetts. There was no intent to deceive the customer at any point. We extended every courtesy to the customer for the inconvenience of her wanting to register the car out of state and the time it took to make that happen. We agreed to discount the car by the "cost the DMV fees" when the deal was being worked out under the assumption that it was a standard NYS $65 plate transfer fee; not a $400 in transit and courier service. However, we stood by our word and did not charge the customer the excess charges. The customer came in and looked at the actual vehicle prior to the delivery date. She also made no objection as to the navigation system on delivery except for one question about the functionality of the navigation system. She was explained that it was Scout GPS Link and was specifically told that it is a cell phone based navigation app. There was no further objection and the customer's mother was also present for this conversation. The customer took delivery. The Saturday after delivery the customer came in to raise the issue for the first time. It was explained to her since the car was registered in Massachusetts that there was no way to unwind it at this point. If there was any way to do it at that point, we would have. Our goal is to satisfy customers, not make them file complaints with the Revdex.com. We did everything we could to properly explain the features of the car prior to delivery, we paid for the in transit fees and courier fees, we gave her an accessory that was not part of the original deal and we paid for the customer to be in a rental car for the weeks that she was without a car while the car was registered up in Massachusetts. We tried to make these folks happy the best that we could. If there was anything else we could do to make them happy at this point we would.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:  Toyota did refund the $500 on my debit card this morning and $1,500 on my mother's debit card as well. Unfortunately, I still do not see a refund on my credit card for $1,000.  Toyota's regional office did contact me yesterday and they admitted that Mr. M[redacted] should have given us our refund right away. They told me they had processed all the refunds, but I'm still waiting on the credit card refund.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would just like to add on the record that since the complaint was filed, I received a call from the salesperson Stefan and he offered to honor the original deal in a voicemail and we have since called him back 4 times with no response. There seems to be a lot of bait and switch with this dealership and I am extremely disappointed in their practices and failure to follow through as I was hoping to be able to make a purchase from them as they seemed legit when I visited the dealership.Thanks for your help in resolving this matter as I now received my refund.
Sincerely,
[redacted]

The dealership has processed the refunds and they have been charged back to the customer’s credit cards. Robert J. T** Legal Assistant General Counsel’s Office Huntington Toyota Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I've been trying to establish service with DirecPath at Lake Lanier Club Apartments since Wednesday 4/1/2015. I was told that the previous tenant still had an active account and they would need a signed copy of my lease for them to cancel that account and establish my own. The following day, I had my Property Manager call in and confirm with DirecPath that the previous occupant had moved out. I was told that it would take 24-48 hours for the account to be cleared from the system and to call back on Monday 4/6/2015. I've been on the line for 51:22 as I'm typing this, and still have gotten nowhere. I spoke to a "Customer Service" agent named [redacted] for about 30 minutes, who was able to tell me little more than "I'm sorry" and "I understand" before asking to speak with a supervisor. I then spoke to [redacted] the "Supervisor" who informed me that there was a special type of DirecPath Representative who was assigned to this apartment complex and said he would try to email him. When I asked for the representatives contact information, he told me he "wasn't allowed" to give it out. I asked to speak with [redacted]'s Supervisor, who was slightly more helpful, but I had to explain everything to her all over again, as if there were no notes on the account at all. The "Supervisor of Supervisors", [redacted] was finally able to get the existing account removed (allegedly) but told me that we couldn't place the new order until a Representative named [redacted] called me back. The call was just ended at 79 minutes long. No order has been placed, and here I am, back to waiting for someone to either call me, or not call me back. This is hands down the worst cable/internet company I have ever experienced, and I've been a long-time Comcast customer. Believe it or not, Comcast is 1,000,000 times better than DirecPath. Avoid this company at ALL costs.

Absolute worst joke of a company I have EVER dealt with. It truly makes me question the Revdex.com review system if they have an A.

I have paid for 20-25 Mbps service and routinely (and I mean ROUTINELY) get under 3. I have called customer service nearly 10 times, with each time having a solid 25 - 35 minute wait time.

This company forms a monopoly to block you from using other services in apartment complexes. I am not renewing my lease due to this horrible joke of a company.

Allogram is an outstanding trophy, plaque and award vendor. The CEO, Amanda G. created a customized design for the [redacted] (1970-1981). The plaque is in this video (https://www.youtube.com/watch?v=13P_LyWuJFk) .

I would do business with Allogram again!!!

Bryan B.