Official Pest Prevention

Thank you for your response dated September 9, adn being a mediator between myself and business, Official Pest PreventionFor privacy reason, I refuse to provide my personal e-mail to above named businessIn a regular business billing process, in this particular scenario, they could send me a statement with the adjustment/credit to show that my account has zero balanceIf business, Official Pest Prevention billing office unable to send me a corrected statement, I will hold on to this letter of yours, MrLuong dated September 9, as proof that my account with them has been cancelled and has a zero balanceAgain, thank you MrLuong for all your time assisting and listening to me as a consumer.Sincerely and in good health, [redacted] ***

I apologize for the inconvenience and confusion Our records show the following payments: 2/9/$29, 3/13/$30, 4/4/$40, 6/11/$69, 11/6/$68, 3/28/$69, 4/22/$totaling $ If there is an error, Ms [redacted] can contact us with payment records and we will make the necessary correction As mentioned previously the contract calls for a total of $(adding in late fees of $20), the total outstanding balance is $We have also offered to waive the outstanding balance completely if Ms [redacted] would continue service at her new residence Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated

We have cancelled Mr***'s account We disagree with his version of events and feel like his claims are unfounded but he has been so rude and difficult to deal with that we have decided not to business with him anymore

I am rejecting this response because: This reply makes no senseI am also concerned because I have paid my final payment (per the last invoice they provided me of $on my April service) There math does not make sense I have broken down the months as followsIf they claim there service costs $per trip, I have made the table showing the breakdown from initial service to finalMy breakdown shows that Aprilis my last payment day by the schedule Initial Service Paid at contract signature $April May - June - July – Next quarterly spray - August - Sept - October- Next quarterly spray - Nov - Dec - Jan – Next quarterly spray - Feb - March - April – Final quarterly spray - (matches the last invoice I received and shared) and I have not received any invoice afterwards So how can someone threaten 3rd party collections if they haven’t even sent me an any additional invoice? I do not understand their ideology or logic here? Threats to collections without any further invoices and aggressive ton and its obvious that because I submitted a complaint to the Revdex.com they bypassing the facts and threats of collections on a amount I have not seen nor makes sense based on the above schedual

When customers have a pest problem we are always willing to return at no additional charge and fix the issue We stand behind our work and are willing to retreat the home until Ms [redacted] and her husband are satisfied Pest control is an on going process The desired results take time As a new customer, Ms [redacted] should see the "pest" situation improve with each application On 6-8- [redacted] signed a one year agreement for pest control services and promised to pay $for the first application in days To date the thirty day period has passed and we have not received payment -- any payment Currently we are trying to collect a past due balance of $ If payment is not received we will have no choice but to refer the matter to an outside agency for credit reporting and possible legal action Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated Enclosed please find the one year service agreement signed by [redacted] ***

All information provided in my the previous reply is correctWe attempted contact by text and phoneWe left service notifications on the doorWe mailed a request for payment and a final notificationWhen the customer failed to pay we sent his account to a credit reporting agency for assistanceWe would like to be paid for the services renderedAny assistance your agency can provide toward the resolution of this matter would be greatly appreciated [redacted] , Official Pest Prevention, [redacted] ***

We feel like there are many options short of cancelling the contract that are reasonable remedies in this case For example, we are willing to refund the customer's money for the service in question and return at a time of the customer's choosing We are willing to return at no additional charge to complete or any portion of the service (including the entire service) We have already made notes on the customer's account that indicate we are not to arrive early and will make sure that we comply with that request from now on (there was no special scheduling request prior to this complaint) We are also willing to any suggested remedy that the customer might have in mind Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated

I am rejecting this response because:All wrong informationIf the service was only $40/month and your company "supposedly" came out a total of times then why would you try and charge me the full price of the year? On top of that the letter I received in the mail, from both your company and the collection agency, was NOT for the $and some dollars as you are claiming but instead $Not only that but absolutely NO invoice was left on my door at any timeDuring the time period that this contract was supposed to be occurring, my cell phone service had changedI never bothered to contact the company because at the time I changed it, you had already sent someone out one time and then never came backBut with all of the texts and calls that you apparently made - why wasn't a single letter (or invoice for that matter) mailed to my address until the contract year was up? Such poor business practicesLike I said previously - I contacted the collections agency and all credit reporting bureaus and they have since removed it since nothing about the debt was valid or legitimateYou will not be getting anything for services you did not performThank you and have a nice day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12453229, and find that this resolution is satisfactory to me

I am rejecting this response because: I have been waiting for someone to come out and service my homeThis company is a scamIf they provide retreats then why has one not been madeIf there solution is just to give me a bad report on my credit report with out servicing my home then I will turn to a lawyer for a resolutionIt's as simple as thatThanks for your horrible service needs

As to the customer's complaint I'm not sure what else we are expected to do The customer is disputing the contract price and amount, but she has not even paid the amount that is not disputed She owes our company $($rendered service plus $remaining contract amount) We agreed to reduce the amount owed to $which is less than the value of the service we have performed I think that our offer was fair and that the customer is using your agency to squeeze us out of payment we are owed What do you suggest we do?

Hi [redacted] We quoted the job (bees/wasps in a rental property) after speaking to the landlord and getting her description of the job to be performed Later we received pictures of the actual job and collected more information from the tenants who actually live at the house From this information we realized that the job was much larger than we were previously led to believe For that reason we increased the price and told the landlord prior to performing the work that our price would be higher We told the landlord that she could take some time and think about it, check pricing, and get back to us She stated that she wanted us to go ahead with the work The price increase was based on the pictures and information that we received There was no mention or promise of how many workers were going to be sent

Bertha, In late August [redacted] hired our company to perform a termite inspection at [redacted] The charge for the inspection was $ The inspection found work that needed to be performed prior to the sale of the home and we performed that work for a total of $at the request of our customer Our termite inspector scheduled that work, and turned in the work order to our office without informing the office that another person ( [redacted] who is apparently [redacted] 's father) had agreed to pay for the work Our office assumed that [redacted] was also paying for the additional work and charged the credit card that was on file When [redacted] notified our office of the mistake we immediately refunded the amount charged to [redacted] and made payment arrangements through MrMena We apologize for the inconvenience this has caused Jeff Davenport Official Pest Prevention [redacted] ***

I am rejecting this response because: it was not explained that it was a one year contract, your sales rep was deceitful, nor was my back gate locked the second time u came out I was in the downstairs room sleeping when I heard him jump over my fence if it was unlock why would he jump over my fence pull your call from when I called that day and told u to get out and I didn't want the service cause I was pregnant and u guys did not follow our request the first time which was a phone call to make sure my midwife said it was okay to have the house sprayed since I was pregnant

Since receiving this complaint we have cancelled this account, removed all charges, and instructed the collection agency to remove any credit reporting items from the customer's credit history The matter is closed

I am rejecting this response because: I believe that I did NOT receive service in November In every service call in the past, an envelope has been left on my door stating that the tech had been here I did not receive a notice I did NOT receive the requested hour notice I did NOT receive a return call or message in August when the tech came and could not spray the back yard because the gate was locked and I had not received the hr notice that I had requested People do work during their service hours and have to make arrangements to let them in and make sure pets are out of the way When I finally got a pick up at the office, I was told that I was called back but a message could not be left I was not offered a no-charge return tech call then or since for that month As I stated before, one call is ridiculous and it may have been dialed incorrectly since every salesman in the world has no trouble getting through Maybe if customers were more satisfied, the business would grow and it could afford better or more office staff There was a time when customer service mattered Customer Service does not exist with this company The requested courtesy call may not have been written into my contract, but it was offered verbally and not followed through Yes, the company did receive my SECOND letter of cancellationConveniently, the first one "got lost in the mail" That one was sent in September As per the contract, written I did not send it registered or return receipt I did not call to make sure they received it, never having had that issue before I won't make that mistake again.Betty Cney

I am rejecting this response because: The company is missing payment history, I have already stated that I came into the office Feb or Mar and made my final payment, I was then told by a company rep that I had one more payment left, I disagreed with this and to keep from filing any disputes I paid again in April I have misplaced my records and receipts once I find my records I will ask for a refundI am not going to continue service with the company and the last spray was for spiders, I do not have spidersThe pest problem is still here and I can no longer trust the company to do their jobI called and e-mailed the company today Aug and told them I would make my final payment again in Sept and to cancel the service and I do not want anymore service with the company at allThe next time I contact the Revdex.com I will be sure I have all of my receipts, I will never trust another company, I am sorry for getting you involved with this matterI know that you did the best that you could do Thank you [redacted] ***

On November 25, [redacted] signed a one year contract for pest control service On December 3, our company performed the first service per contract agreementOn January 9,we returned to spray the front and backyard (unlocked gate)After months of no payment we sent the account to a collection agencyIf there is any assistance your agency can provide we be much appreciated

I am rejecting this response because: When I signed the contract it was actually in english, and the person that came and knocked on my door to offer me their services promised that they'll come every other month to spray, but that if we had problems with rodents they'll come to take care of that even if it required to go up in the attic The only thing they ever did was put bait boxes that attracted more rodents I'll look for the copy of my agreement and send it to you

Per this customer's request we have already removed the $charge as requested We have also given this customer the option of having us return at no additional charge to correct any problems that they are having At the time of sale, we advised this customer that their problem would likely require more than the two service package that they purchased, however the customer insisted that two services were all that they wanted Now, after they still have a cockroach problem they are upset and have complained to your agency as if we have done something wrong Pest problems often require multiple applications to control The fact that cockroaches don't disappear after one or two services should not be a surprise Depending on the circumstances it can take months of treatment In this situation we would recommend monthly service for a minimum of one year -- but with another company We are not willing to do business with this customer again I wish there were a place for businesses to complain about a consumer and to seek protection against mistreatment by them