Official Pest Prevention

I am rejecting this response because: company sent the bill to the service address, also claimed they called several times, but the number they told me over the phone was incorrect, but they were able to call me the nightbefore the service call, so someone had the right phone numberThey did not address why they were charging for two men when only one man showed up and was able to do the workWhen we were finally contacted, we arrangedpaymentThe lateness was all their faultI still feel they failed to honor their original quote, and hi-jacked the price after arrangements had been made to allow them access, without actually performing as specified as to the number of personnel and the amount of time required to perform

I am rejecting this response because: There was only services with permition come to the property signed day of first service - both made me sick (see my original report) Checks were given to tech at the end of service, I cannot prove it since bank info is no longer available for that period Main issue of this report is "bate and switch" - promise to services they did not have Pelr manager "kids do not know what they offer" I believe those "kids" should be trained before going to sell Misrepresentation looked very much intentional

I am rejecting this response because: We still want the service cancel

I am rejecting this response because: business was never given the tenant's contact info, and did state to me that they would need to send two men all day for the jobThey continue to try to cloud the issueThe tenant took time off fromwork based on the original quote date for the service, to delay would have created problems for them, and possible hazard to their child who is allergic to bee venomTheir employee gave the original quote based on their evaluation of the job, then they re-quoted the day before putting us in a bindTo delay any more was out of the question, we were already on their schedule

[redacted] does not have access to a computer or the internet Will make apt at her bank to see if they can scan and send it for her This may not happen until next week Please Please keep file open for additional business days from Friday 2/6/15, Thank you I am a relative on the other side of the country trying to help her with this

We have cancelled the customer's account and removed all outstanding charges per the customer's request Thank you for your assistance in this matter

We discussed the value of the damages with Mr [redacted] and mailed him a check for the desired amount today It is our understanding that the matter is now resolved

I think the misunderstanding occurred when Ms [redacted] made her payment on 4/22/for $ She apparently thought she was paying in advance when she was actually just paying a past due balance on her account The April payment brought Ms***'s account balance to zero and then after the final service she needed to also make one final payment The original contract called for an initial service for a discounted rate of $followed by more services to take place at $each The total annual contract price is/was $(($x 6) + $29) To date Ms [redacted] has paid $leaving a balance of $($443-= $plus a $late fee We offered to remove the late fee in return for payment) The final service that she requested to be postponed until after June was performed as instructed but has not yet been paid for Our efforts to explain this to Ms [redacted] have so far been unsuccessful Anything your agency can do to help resolve this matter would be greatly appreciated

On 6-10- [redacted] signed a one year agreement for pest control with our company The first line of the agreement states "This service agreement is effective for a period of months." The signature line reads: "SIGN HERE FOR YEAR AGREEMENT." The agreement also states: If between our regularly scheduled treatments you feel that additional service is needed, simply call Official Pest Prevention and we will return to re-service your home, Free of Charge Despite this guarantee we did not receive a single phone call from Mr [redacted] asking for re-services After failing to receive payment we sent Mr [redacted] late notices, called to request payment, and sent a final notice informing him that the account would be sent to an outside collection agency When Mr [redacted] still refused to pay for work that we had performed at his home we sent his account to collections We would be happy to return and solve Mr***'s spider problem if he would be willing to pay for services we have rendered We feel that Mr [redacted] is using your agency to try and escape his financial obligation to our company Enclosed please find the original service agreement signed by [redacted] *** Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated

Mr***'s situation is unfortunate We of course regret that our company was unable to catch and exterminate the rodents in his home prior to the occurrence of damage Rats are wary of new things that suddenly appear in their environment and typically avoid traps and bait for the first few days to weeks that they are placed in and around their nests Gradually the rats begin to recognize the traps and bait as part of the landscape and begin to explore Still, some rats will avoid traps indefinitely or are able to eat the food lure without being caught Because of these habits, rodents can be difficult to catch -- even for professionals Our company, and the pest control industry in general, does not guarantee against damage caused by pests -- it is an impossibility And our service agreement (and those of every company of which I am aware) contains language to alert customers to this effect "While the purpose of this agreement is to control pests, Official Pest Prevention shall not be liable for any claim for personal injury, loss, or structural damage caused by pests." This is a critical part of our service contract We reduce the number of pests that are in and around our customers' homes -- we do not have control over what the pests will do while we are trying to reduce their numbers Sometimes people are bitten by spiders Dogs are infested with fleas Rodents chew wiring and plumbing While we try to control the pests, we make no guarantee vs injury to persons or property Mr [redacted] signed our Spanish language service agreement which contains the previously mentioned quotation translated into Spanish "Aunque el proposito de este acuerdo es controlar los insectos, Official Pest Prevention no es responsable de ningun reclamo perdida, o dano a la propiedad a causa de los insectos." Please find a copy of this service agreement faxed to your office Any assistance your office can provide toward the resolution of this matter would be greatly appreciated

On 4-22-2015, [redacted] signed a one year pest control service agreement The agreement called for five services to be performed by our company The first for $49, and the remaining four for $each To date, [redacted] has received four of the five services required by the contract Payment of the agreed upon service fees have been a constant struggle with this customer We have attempted to collect the amount owed on several occasions and been met with significant resistance and hostility In addition to the final service that has been refused, the customer has a past due balance that is over days late Our attempts to schedule this final service have been refused and we are currently preparing to send the account to an outside collection agency Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated We are willing to solve any pest problems the customer may have Our guarantee states that we return free of charge between the regularly scheduled services however we have not had a retreat request since July of from this customer If the customer has problems we can return at no charge today to do whatever is needed Please find the original service agreement attached to this email

We have attempted to contact [redacted] by phone and by email without success Rather than pursue the collection of the month service contract signed by [redacted] we have decided to cancel the remaining services and reimburse her for the overdraft charge Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated

I am not sure what further information you require Per the consumer's request we have cancelled all future services and removed the $charge (despite the fact that service was performed per the service contract specifications) According to the customer's last communication the matter is considered closed

I am rejecting this response because: I am not exactly rejecting the response I am tired of jousting with this worthless company I have better things to do with my time and with their business practices, the word is getting out that their so called "great price" is not worth the hassle Wish I had gone on YELP before signing the contract Plenty of dissatisfied customers listed there Any way, I will call the office and set an appointment for my day off so that I can be here to let the tech in If I am charged for this visit, I will be retaining a lawyer When I see dead bugs (because I don't trust this company to be aboveboard), hopefully within days, I will forward the $that they are demanding (Which, by the way, they seem to have no trouble whatsoever leaving a message forbut can't seem to inform of pending service.)

[redacted] signed a one year service contract for pest control services on 8-14- We performed services as outlined in the contract on 8/15/08, 9/11/08, 11/13/08, and 1/13/ We offered to accommodate Ms [redacted] in several ways including: green services, altering the materials used, and payment plans All of these options were refused by Ms [redacted] and so we referred her account to an outside collection agency in February of Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated Please note: Ms [redacted] never paid anything for the services we provided The amount due for services rendered was over $ She never paid penny We paid service technicians to drive to her home, perform work on her home, use materials that we paid for on her home, gas that we paid for, we paid people in our office to take her phone calls, we paid people to enter her account information into our computer system, and we attempted to resolve her concerns at great lengths After all of this and all of the benefits she received from our company she never paid anything at all zero

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Attached please find a copy of the Agreement signed by MrMountjoyWhile the year term has passed, the agreement clearly spells out the Day Written Notice of Cancellation requirementOfficial Pest Prevention reached out to MrMountjoy on 6/18/via a phone call to attempt to negotiate this issueWhile MrMountjoy is adamant in his position, the agreement clearly calls for Written Notice, in an effort to resolve this, Official Pest Prevention offered to waive the Written Notice Requirement and in a further Customer Service Good Will gesture, while realizing that these services have been performed, there is no dispute to this effect, Official Pest Prevention further offered, again under no obligation, to split the outstanding balance for services performed in the amount of $168.00, reduced to $84.00, with MrMountjoy paying $and OPP voiding $MrMountjoy steadfastly refused this offer of mitigationAny assistance your agency can provide toward the resolution of this matter would be greatly appreciated.Thank you,Beni B.Customer Service ManagerOfficial Pest Prevention

On 10-8- [redacted] signed a service agreement for pest control with our company Although we do not promise a reminder call in our contract, Official Pest Prevention attempts to notify each customer of their upcoming service by sending an automated telephone call the day before service is performed The automated phone call is sent to the telephone numbers provided on the service agreement one business day prior to service This automated call announces the day and time that service is to be provided and will leave a message if the phone number provided has compatible voicemail Unfortunately (at the low price that we charge for service) it is not possible for our company to call each customer multiple times until they answer the phone and then schedule service, however, if a customer is not home at the time of service and needs something else, Official Pest Prevention will return at no additional charge to re-service all areas requested On 12-23-we received a written notice from Ms [redacted] stating that she wanted to cancel her pest control service and subsequently terminated all scheduled services to her residence Currently Ms [redacted] owes $which represents partial payment for service performed in November Since the work has been performed we require payment however we are willing to return at no additional charge and complete or any portion of our work that Ms [redacted] is not satisfied with Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated Enclosed please find the service contract signed by [redacted]

Ms [redacted] is being billed for work that we performed I do not see any reason for the bill to be "zero'd out." Ms [redacted] claims that she did not receive a bill in December Now that Ms [redacted] has our bill we are willing to wait a reasonable amount of time for her to make the payment We apologize to Ms [redacted] for the inconvenience that not having her bill in a timely manner has caused

I spoke to [redacted] today regarding his service contract We agreed to pause his service until February 2018, and then resume services at that time until the original contract is fulfilled (four remaining service visits) After the four services have been completed service continues until cancelled by [redacted] There will be no fees or service charges made to the account while it is paused