Official Pest Prevention

The customer signed a one year contract for pest control work on 9-18- Currently the customer has a past due balance of $for services that we have rendered in May and August If the customer is not satisfied we are willing to collect the unpaid balance and then return at no additional charge and re-service the home This customer has regularly been unprepared for cockroach service despite out repeated instruction If the home were cleaned and the kitchen cabinets clear we could take care of this problem right away

When I had initially signed up for their year long pest control package the deal was that they would come out twice in the first two months and then once every month after that for the remaining monthsThey only came out time and never came back to my house againSo when I received a bill in the mail for an outstanding balance of $I was definitely surprisedbecause why would I pay for a service I never received? I called them after I received the bill and told them I would NOT be paying for the months that they did not show up but that I would pay for the the single visitNext thing I know I'm getting letters from a collections agency and now this is going against my creditNOT a single time throughout the year did they send me letters or try to contact me about the pest control serviceI will not be paying them and I will take them to claims court if this debt is not removedI've already reported and disputed this to the Collections agency that contacted me

I called to schedule an apptfor a dead animal to be removed from under my house on 10/7/and spoke with *** ***Here is what they were hired to do-
Official Pest Prevention Commercial Pest Control Service:
Notes: remove dead animal from sub area, repair one torn sub area vent, spray area with deodorizer
Service: Commercial One Time General Se
Initial Service Fee $
On 10/9/the technician went under my house and came out a short time later stating he couldn't get under the house very far He also told me it was wet underneath the house which I was unaware of He then went to fix the screen on the vent that had been ripped off by the animal This screen was supposed to be installed while the technician was under the house so that the animal would have a harder time getting it off again He installed pieces of screen approx4"X12" with or screws above and below When he was getting ready to leave, I asked him if the charge would be less because he

This business claims to be Revdex.com accredited on their website I still have both ants and roaches around the outside of the house even after they spray Not sure what they are using but doesn't seem to be effective, especially for the antsNot sure if they are trying to scam people or not but they had me down for a termite inspection appointment that I never madeThey had called and left a message confirming the appointment, and when I called back to tell them that I had not made an appointment, they said that they must have mixed me up with another customer; then they asked if I wanted a termite inspectionOne wonders if I had not called them out on it if they would have come out (or not) and just charged me saying that it was not part of the regular service?

My wife and I came in contact with Official Pest Prevention at CSU Fresno Vintage Days on April 22, We have been having issues with mice and rats in our house for months and were desperate for need of a professionalWhen we approached the booth we came in contact with one of the young men who was advertising the different servicesWe had discussed with him our needs in respect to the mice and rats, and the pest spraying was a secondary benefit as we had no current pest control services being provided at this timeThe man had stated that mice/rats were a service that they provided and so we thought by signing the agreement that is would help in a significant way, as we both were not very comfortable with living with rodents as they lefts feces in every roomIt was disgusting
In any case we signed the one page agreement with the understanding that it states and annual agreement the cancellation policy was ambiguous we would pay as the services were provided to dete

We hired this computing come out to do a home inspection for termites for a home we are purchasing (currently in escrow)They said the inspection would be $
On 9/1/the $was deducted from our checking account
At AM I received an e-alert from my bank stating that an additional, UNAUTHORIZED charge in the amount of $was deducted from official Pest prevention
I immediately called to cancel the card used to order the insurance and tried calling both our bank as well as the pest control company to get the money reimbursed into our account
We never received any type of report, and never authorized a charge in that amountI want to report this as a fraudulent charge and complain about their unethical and dishonest business practices

Initial Business Response /* (1000, 5, 2016/06/16) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXX XXX XXXX
Contact Email: ***@officialpestprevention.com
Mr*** signed a contract for pest control service on 2-9-The contract states that it is for one year and that
the price is $for the initial service in February 2015, and then $each for the next four services scheduled for March, June, September, and December No where on the signed document does it state that there is a flat fee of any kindWe did not offer or discuss a "flat fee" of any kindIn addition there is no "fine" print on the service agreementIt is a simple one page document that explains the entire commitmentOn the signature line it states in bold print: PLEASE SIGN HERE FOR ONE YEAR AGREEMENTWe feel that we have taken every precaution possible to ensure that all customers understand the details of the service contractAnything your agency can do to help resolve this situation would be greatly appreciated
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I did not speak to ***He was not my salesperson so I dont know how he can tell me what was discussedI spoke to a young man who approache'd me while I was working on my carHe explained the services to me and he said that after I pay the initial price, if I still had ants they would come out and sprayAfter the first spray I still had ants and I thought the service wasn't greatI even have a new type of beetle in my home nowThey called me and asked if I needed a sprayBecause I still had bugs I said yes, considering the salesman told me if we still had problems they'd come out for freeThe sprayer left me a bill and when I asked about it he said the office would straighten out everythingMonths later they call me again and ask if I still had antsI said yes and they came out againAfter this guy left a bill I knew something wasn't rightSo I cancelled when they tried to come out againHad I truly known I was signing up for a new bill for a service that never worked the first time, I would not have signed lI was misled by there sales repI feel that I was taken advantage ofI was busy when he approached me with this all to good offer to pay an initial fee and have them come back out if my problem persistedSo now after I payed for the initial spray, they now want to charge me for the last sprays that also did nothing AFTER the guy told me they'd come out for free
Final Business Response /* (4000, 17, 2016/06/30) */
All of these things are explained in the contractNo where in the contract is there a mention of $The written contract exists to clarify any potential disagreementThe written contract we have signed by the customer does mention a payment plan and the free servicesWe have offered to return at no additional charge if the customer will simply pay what is owedThe customer has refusedAt the present time we are preparing to turn the contract over to an outside credit reporting agencyWe feel that the customer is attempting to use your agency and the complaint process to escape rightful payment
Final Consumer Response /* (2000, 27, 2016/08/04) */
I thank you for getting back to meAfter contacting the company to inform them I never signed such agreement, they told me that it was signedI told them I suspected fraud and to send me a copyTurns out my wife signed the contract because she thought I had already agreed to what service es they were to provide and I was at workI am the homeowner and was the homeowner before I got marriedBut since she is my wife, I guess she has the power to sign as wellI apologize for contacting you againI just thought I had sufficient evidence

***, Wanted to make sure you got my response to this complaint. We spoke to the customer and refunded all charges as she requested. *** *** Official Pest Prevention *** *** ***

I was misled by a sales repHe told me to pay a flat rate and I could have my house sprayed for a full year if I still had issues
The pest control company came out more times to spray and now I have a bill of dollars I still have antsThey said I signed an agreement but the sales rep explained something other than what I signed for I admit to signing but I was misled by the repI should have read the fine print but he also should have not told me that a flat rate would give me a year of service if needed

I am rejecting this response because:All wrong information. If the service was only $40/month and your company "supposedly" came out a total of 3 times then why would you try and charge me the full price of the year? On top of that the letter I received in the mail, from both your company and the collection agency, was NOT for the $370 and some dollars as you are claiming but instead $472. Not only that but absolutely NO invoice was left on my door at any time. During the time period that this contract was supposed to be occurring, my cell phone service had changed. I never bothered to contact the company because at the time I changed it, you had already sent someone out one time and then never came back. But with all of the texts and calls that you apparently made - why wasn't a single letter (or invoice for that matter) mailed to my address until the contract year was up? Such poor business practices. Like I said previously - I contacted the collections agency and all credit reporting bureaus and they have since removed it since nothing about the debt was valid or legitimate. You will not be getting anything for services you did not perform. Thank you and have a nice day.

[redacted], Resolution Specialist Revdex.com serving Central California & Inland Empire counties 2600 \N. Shaw Lane Fresno, CA 93711 P: ###-###-#### ext,321 F: ###-###-#### On 6/2/15 [redacted] signed a one year service agreement with Official Pest Prevention. Our company...

performed services on 6/4/15, 7/2/15, and 10/9/15. Mr. [redacted] paid $40 for the first service but then failed to make payment for the services performed on 7/2/15 or 10/9/15. Our company made many attempts to contact Mr. [redacted] using the phone numbers that he provided to us. We sent 24 text messages (2/9/15, 2/12/15, 1/9/17, 1/24/17, 12/21/16, 12/13/16, 11/28/16, 11/23/16, 11/7/16, 11/4/16, 10/28/16, 10/18/16, 10/13/16, 10/3/16, 9/28/16, 8/26/16, 8/23/16. 8/5/16, 7/14/16, 7/1/16, 6/3/16, 5/10/16, 4/20/16, 3/31/16), made 10 phone calls (2/2/17, 1/24/17, 12/13/16, 11/28/16, 11/4/16, 10/18/16, 9/29/16, 7/20/16, 4/8/16, 3/23/15), and sent a final letter informing Mr. [redacted] that the account was being sent to a collection agency for the amount of $376, None of these attempts to contact Mr. [redacted] (nor the invoices that we left on his door after performing service) were successful and we were left with no choice but to refer his account to an outside collection aoency. We would love to receive compensation for the work that we performed at Mr. [redacted]'s residence. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated. [redacted] Official Pest Prevention [redacted]

Bertha,   In late August 2017 [redacted] hired our company to perform a termite inspection at [redacted].  The charge for the inspection was $99.  The inspection found work that needed to be performed prior to the sale of the home and we performed...

that work for a total of $1851 at the request of our customer.  Our termite inspector scheduled that work, and turned in the work order to our office without informing the office that another person ([redacted] who is apparently [redacted]'s father) had agreed to pay for the work.  Our office assumed that [redacted] was also paying for the additional work and charged the credit card that was on file.  When [redacted] notified our office of the mistake we immediately refunded the amount charged to [redacted] and made payment arrangements through Mr. Mena.  We apologize for the inconvenience this has caused.     Jeff Davenport Official Pest Prevention [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12453229, and find that this resolution is satisfactory to me.

All information provided in my the previous reply is correct. We attempted contact by text and phone. We left service notifications on the door. We mailed a request for payment and a final notification. When the customer failed to pay we sent his account to a credit reporting agency for assistance. We would like to be paid for the services rendered. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated. [redacted], Official Pest Prevention, [redacted]

Review: I told this company that they were never to come to my house unless they spoke with me first because I have four dogs. I also told them not to just leave a message on my phone, they needed to physically speak to me. On numerous occasions they completely disregarded that and just showed up. They even said they came and sprayed one day when I was not home. I find it hard to believe they came in my yard with my 4 dogs. I have called several times trying to cancel the service and they won't do it. They have the worst customer service I've ever encountered.Desired Settlement: Contract canceled and billed only for services received.

Business

Response:

It seems that there was a miscommunication/misunderstanding between our staff and Ms. [redacted] regarding the notification procedure for service appointments. Normally, the business day before service, our office sends an automated phone call to all customers that are scheduled for pest control service with our company. If the automated phone call is not answered immediately, a message is left on voice mail. If we don't hear from the customer requesting other scheduling arrangements we proceed as planned with the pest control service appointment. As a safeguard, customers that were not expecting us to perform service (or somehow missed our automated call) can always call us to schedule an additional service at no extra charge. Ms. [redacted] was under the impression that an employee in our office would call her in person and schedule a unique appointment for each pest control service. Although this is not our standard practice, we are willing to make this accommodation and have made arrangements to do so with Ms. [redacted]. In addition to these new arrangements we have waived the charges for service performed in July and October of 2015. We have also added special notes to her account that instruct our service personnel not to service her home unless she is present and authorizing the work or she has made special arrangements with our office to have the home serviced in her absence. After discussing these newly arranged guidelines (that have been added to her account as permanent instructions) with Ms. [redacted] by phone, the complaint appears to be taken care of and we are proceeding with service.

Review: To whom this may concern:

Enclosed to this letter, copies of communication sent to office of Official Pest Prevention requesting to reverse the charge of $89.00 which they believe I owe. I am trying to inform your office that I receive a poor service from them. Please read my declaration written enclosed. Your assistance to this matter is appreciated. Thank you and sincerely, [redacted]Desired Settlement: Requesting to reverse the charge of $89.00 which they believe I owe. I am trying to inform your office that I receive a poor service from them.

Business

Response:

Per this customer's request we have already removed the $89 charge as requested. We have also given this customer the option of having us return at no additional charge to correct any problems that they are having. At the time of sale, we advised this customer that their problem would likely require more than the two service package that they purchased, however the customer insisted that two services were all that they wanted. Now, after they still have a cockroach problem they are upset and have complained to your agency as if we have done something wrong. Pest problems often require multiple applications to control. The fact that cockroaches don't disappear after one or two services should not be a surprise. Depending on the circumstances it can take months of treatment. In this situation we would recommend monthly service for a minimum of one year -- but with another company. We are not willing to do business with this customer again. I wish there were a place for businesses to complain about a consumer and to seek protection against mistreatment by them.

Consumer

Response:

Thank you for removing the charge of $89.00 as I requested. First of all, I would like to inform the office personnel who responded from Official Pest Prevention that I have a name and not to address me as "this customer". I'm 63 years old and expect to be respected. To address your customer/s "this" and not Mr. or Mrs. or Ms. is disrespectful.Secondly, the word "insisted" (as highlighted) on your third statement is wrong. The fact that I was given a choice/option, I have chosen the service process which is shorter period of time but more expensive per visit though. I did believe that an effective chemical will be used that will give a satisfactory end result. Also, time saving is a factor on both myself as customer and to Official Pest Prevention as a server: We as customer's don't have to take out stuff from inside cabinets, move furniture, etc., etc., every month for one year. Technicians will not come again and again for a year or more depending on the circumstances instead of serving other homeowners having same issues. If that's the case Technician #1 already knew in the beginning that the option 2 chosen will not be effective. He could have denied the sevice and recommend option #2 by saying, "Mrs. [redacted], due to the situation/circumstance in your home, I recommend option #2 which is a monthly treatment for a minimum of one year."I should have heard this explanation (as read) on statement #7 and 8 in the beginning and not after an unsatisfactory service result happened.Thirdly, you have used the word "mistreatment" (as highlighted). How did 2 mistreated you? Back to the situation when Technician "Tyler" showed up without a courtesy call, I could have said to him to go back to his office, but I didn't. I allowed him to do what he suppose to do outside the house only. I prefer not to repeat myself. Every single explanation/s were detailed on my first letter sent as your response. To close, I will consider the above complain ID # be closed after this letter and a clearance statement from Official Pest Prevention that I don't owe them money.I'm sorry to end this business relation this way. Needless to say to call you back or recommend to our colleagues and family members.Sincerely,[redacted]

Business

Response:

We respectfully disagree with Ms. [redacted]'s version of events. Per her request we have cancelled the account and removed all outstanding charges despite the fact that we have performed work that we have not been paid for. We consider this matter closed and would never do business with this customer again or recommend them to any company in our industry.

Business

Response:

I am not sure what further information you require. Per the consumer's request we have cancelled all future services and removed the $89 charge (despite the fact that service was performed per the service contract specifications). According to the customer's last communication the matter is considered closed.

Business

Response:

Company states: If the consumer can provide us an e-mail we will be able to send the confirmation that the account is cancelled and has a zero balance.

Consumer

Response:

Thank you for your response dated September 9, 2015 adn being a mediator between myself and business, Official Pest Prevention. For privacy reason, I refuse to provide my personal e-mail to above named business. In a regular business billing process, in this particular scenario, they could send me a statement with the adjustment/credit to show that my account has zero balance. If business, Official Pest Prevention billing office unable to send me a corrected statement, I will hold on to this letter of yours, Mr. Luong dated September 9, 2015 as proof that my account with them has been cancelled and has a zero balance. Again, thank you Mr. Luong for all your time assisting and listening to me as a consumer.Sincerely and in good health,[redacted]

Review: After employing this co. (Official Pest Prevention) we noticed little if any results. We probably have as many as when they started cockroaches I called them out 5-6 times they said stay out for ~ 2 hours as soon as they left upon entering the house there was absolutely no smell like they did absolutely nothing.Desired Settlement: The last appointment they didn't even keep, but call me once or twice a day wanting another $100.00 please help.

Business

Response:

The customer signed a one year contract for pest control work on 9-18-2015. Currently the customer has a past due balance of $208 for services that we have rendered in May 2016 and August 2016. If the customer is not satisfied we are willing to collect the unpaid balance and then return at no additional charge and re-service the home. This customer has regularly been unprepared for cockroach service despite out repeated instruction. If the home were cleaned and the kitchen cabinets clear we could take care of this problem right away.

Review: I had an appointment for the pest prevention service at 11am-1pm on March 15. Around 9 am my at home surveillance alert me there's movement on my property. As I look show the rep. rang the bell once and when no one answer the rep. decide to go around the house and stick his arm over the fence and let himself in. He was spraying around the house and when he finish he stick the bill in between the front door. I was very upset and call their customer service and express my concern that I don't feel safe and comfortable anymore with their serivce anymore.Desired Settlement: I would like for them to cancel my contract

Business

Response:

Our company performs every two month pest control maintenance for [redacted] as of December 2015. Our normal procedure is to notify the customer the day prior to service and then perform the preventative maintenance service to the exterior of the home. The service time that we give is an estimate however occasionally our service technicians are running early or late. When we are ahead or behind schedule we still perform service to the exterior if we have access (unlocked gates) and then return at the customer's request if no one was home and something inside the house is needed. Since the majority of our customers are working and not home this procedure is typically not a problem. If however a customer would like us to follow a different set of instructions we are definitely willing to do so. No request for special scheduling considerations were made prior to this complaint to your agency. At this point we are willing to return at no charge to perform all or any part of service that the [redacted]'s would like and we will also notate the account so that we proceed with service only when they are home or during the exact time window that we have provided. We apologize for any confusion and look forward to fixing the problem as soon as possible. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response because:I no long feel this is a trust worthy company if they themselves as a business don't know what their reps is doing. When I sign up for this serivce not once the mention that they can preform serivce without anyone home.

Business

Response:

We feel like there are many options short of cancelling the contract that are reasonable remedies in this case. For example, we are willing to refund the customer's money for the service in question and return at a time of the customer's choosing. We are willing to return at no additional charge to complete or re-do any portion of the service (including the entire service). We have already made notes on the customer's account that indicate we are not to arrive early and will make sure that we comply with that request from now on (there was no special scheduling request prior to this complaint). We are also willing to any suggested remedy that the customer might have in mind. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Review: To begin with I [redacted]) was outside and a sales rep from a company came up to me in my yard asking if we would like to have our house and yard exterminated inside and out for $40.00 down and $36.00 monthly but they would only spray every 6 months after initial spraying and that they would guarantee that if we seen a bug or anything what so ever after they sprayed that the first time that they would come back again free of charge until all bugs were gone! But they had to return to re-spray our and my neighbors yards due to the first spraying did not accomplish anything we still had bugs and ticks, spiders. They came back a total of 3 times within a month and do this and we still are infested and I have contracted a staph infection caused by the ticks and have to be on antibiotic continuously, this is very painful and can be deadly mainly because it is a bacteria infection from tick bits. I notified them back in April of this. They have sprayed a total of 3 times and we still are infested.Desired Settlement: Compensate myself for the pain and suffering/w/proof from my Dr. and squash current billing. They are a fraudulent company and need to be shut down.

Business

Response:

Please find the one year service agreement signed by [redacted] on 3-5-2015. The one year program began in March and control of the pest problem is unfortunately a gradual process. Our service guarantee states "if between our regularly scheduled treatments you feel that additional service is needed, simply call Official Pest Prevention and we will return to re-service your home, free of charge." We stand behind this promise and are happy to return to provide additional service for Ms. [redacted]. At present Ms. [redacted]'s account is past due. The contract required monthly payments to begin in April and we have not received any. Currently we are owed $154 for services rendered and are preparing to refer the matter to an outside collection agency. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Review: Contract Sold under false Pre-tense

The representative [redacted] came to our house, and informed us that our next door neighbor had rats and that they were eating through the walls. he also stated that he didn't want us talking to our neighbor because he didn't want then to think that he told us their personal business he then said that we should buy a service agreement. My wife then did so. They were out to our house within 2 business days to do service. On the same day of service I spoke with my neighbor who informed me that [redacted] said that we had rats to him in order to sell him an agreement. the contract was cancelable within 3 business days. I then on the third business day called to cancel, and mailed the form as well. they did cancel the contract, but not without demanding their 50 dollars for service. We spoke to several different people at their office including [redacted] the manager, and [redacted] the owner. they basically said that we were lying about their representative [redacted], and that we owe them the money. the money is no the issue here as it has been paid. The issue is the level of unprofessionalism, and the fact that they hurried up to do the service before the contract cancellation was able to be done. The contract was sold under false pre-tense, and they should have in a perfect world refunded us the 50 dollars. [redacted] was very adamant onus not speaking to our neighbor, or talking to our landlord for approval. Desired Settlement: Refund of the 50 dollars for sale of an agreement under false pre-tense.

Business

Response:

Initial Business Response

I would like to respond to this complaint however I am unable to find a customer in our system that is listed by the name at is appears. Please provide more information (another name that it could be under, an address, or a phone number). Thank you.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

My wife is [redacted] she signed up for me. They should be able to find hat in their system.

Final Business Response

We have apologized to [redacted] and [redacted] for the misunderstanding that has occurred and cancelled their account as requested. Although we respectfully disagree with the particulars of their complaint we want to try and make each customer who has done business with our company as happy as possible. For this reason we have decided to refund the $49 that was paid for the initial pest control service. I have attempted to contact the customer to arrange for the refund in exchange for the rodent stations that we installed at their home. Any assistance you can offer to help both parties put this incident to rest would be greatly appreciated.