Official Pest Prevention

Review: Salesman of Official pest Prevention coersed an 83 y.o. widow with early dementia living on less than $600 a month social security into signing their service contract for service that she could neither afford nor need. Salesman did not sign the contract. She paid for the 3 spray services then requested they not return as she could not afford and did not need their service. She sent them a registered letter requesting no further service. The post office notified them (Official Pest Prevention) 3 times of registered letter which they ignored and refused to pick it up. This company is now threatening her with court action to collect balance on their unsigned contract. No servive has been provided since September 2014 and all previous services were paid for.I have been unable to reach anyone other than receptionist who admittedly can't make any decisions and my calls remain unreturned.Can you assist in getting this company to cease their actions against this senior citizen? Thank you.Desired Settlement: Would like this company to cease contacting this senior citizen regarding collection, to withdraw any assignment to collection agencies and/or court action regarding this issue.

Consumer

Response:

[redacted] does not have access to a computer or the internet. Will make apt at her bank to see if they can scan and send it for her. This may not happen until next week. Please Please keep file open for additional 5 business days from Friday 2/6/15, Thank you. I am a relative on the other side of the country trying to help her with this.

Business

Response:

We have discussed this matter with Ms. [redacted] and closed the account. The un-rendered portion of the contract has been cancelled and there are no further services scheduled.

Consumer

Response:

I am rejecting this response because: By discuss they mean they threatened her with costly court action if sbe didn't pay - she had no choice but to pay even if it ment going without, they didn't care. It's easy to intimidate an old lady with dementia trying to survive on $600 a month!

Review: In May 2014 I received a call from a salesman for "Official Pest Prevention" because I requested help on "[redacted]". He quoted me $300 dollars to remove a bee hive from the attic of one of our rental properties at [redacted]. I was skeptical,

so I requested an e-mail from him(unfortunately my computer crashed in Aug. 2014).

On the day before the service was scheduled, the manager called, asking $595 for the service. I protested, telling him the tenant had already taken a day off for this matter. "It's too late to cancel the service." he told me. He said the job would take two men from 7 AM to 5 PM to do the job. I had no choice but to agree to pay his fee.

The next morning only one technician arrived. He killed the bees and took away six bags of the hive. AT 1 PM he told my tenant that he was done and was going to lunch. I also received a phone call from him saying the office would send me a bill. At the end of June, we moved to another city and forgot the incident.

In January 2015 I received a call from a collection agency. I was totally shocked. I asked for the company phone number, but the collection agency refused to provide it, saying "pay or else". I scrambled to research the "OPP" number. I talked to a manager named "[redacted]". He promised to call the collection agency to find out their fee in order to bill me. He quoted me $300 plus $75. I waited until the next Monday, he never called back, so I called the office and left several messages. I even talked to another manager named "[redacted]". [redacted] promised to make sure that [redacted] would get back to me. Finally, a week later, [redacted] answered my call. He asked me to call 3 different companies for quotes, and that then I would realize that $595 was very reasonable. I told him that I do not have time to do that, besides I do not believe in wasting another company's time if I don't have a job for them.

So I offered to settle by giving him my credit card number. He agreed to contact the collection agency and tell them not to report me. In March my husband happened to look at my FICO score and noticed that it had gone down 40 points. Come to find out there was a derogatory

report from the collection agency. I called [redacted]'s office and the secretary "[redacted]" offered to help. Two hours later she said the report was removed. To today, I do not know if that was true. Their reason for turning this over to collection was non-payment, but they sent the Bill to the

service address, and the tenant failed to apprise me of it's arrival, they also reported that they had the wrong telephone number, but they called me the night before the service, so someone had the right number at that time. Had they called, we would have pursued the bill and paid

it then. They only sent one notice to the service address, no second notice that the tenant was aware of, when asked about the bill, they couriered it to us. They almost doubled the fee, but only provided half the promised personnel and took half the time they said it would require.

I feel they should have honored the original quote of $300 dollars.

The "Official Pest Prevention" business conduct was not professional nor ethical. I think the public should be made aware of this. They seldom returned my calls, and I had to keep calling them to resolve this matter.Desired Settlement: I would like the derogatory report removed from all the credit agencies, and for them to honor their original quote considering they never provided the level of service that they claimed necessitated the increase in service fee to $595 dollars.

Business

Response:

On 5/19/2014 we treated [redacted]'s home for a bee/yellow jacket problem for the previously agreed upon price of $695. Ms. [redacted] did not pay for services until we turned her account over to a collection agency in December of 2014. After receiving payment from Ms. [redacted] (1-27-2015) we asked the collection agency to release her account and to note that payment had been made. The payment that we received was over 6 months past due.

Consumer

Response:

I am rejecting this response because: company sent the bill to the service address, also claimed they called several times, but the number they told me over the phone was incorrect, but they were able to call me the nightbefore the service call, so someone had the right phone number. They did not address why they were charging for two men when only one man showed up and was able to do the work. When we were finally contacted, we arrangedpayment. The lateness was all their fault. I still feel they failed to honor their original quote, and hi-jacked the price after arrangements had been made to allow them access, without actually performing as specified as to the number of personnel and the amount of time required to perform.

Business

Response:

The day before service was performed I spoke to Ms. [redacted] personally and explained that the price for service would be $695 and told her that she could shop around and get back to me if she wanted. Ms. [redacted] chose to do service. We left a bill with Ms. [redacted] on the day that the service was performed and continually mailed late notices to the address that she gave us, however we did not get payment for over six months.

Consumer

Response:

I am rejecting this response because: The technician left a carbon copy that was not very clear, and stated that the office would send a clearer notice. The only notice mailed to the service address was dated November 21, 2014 and postmarkedNovember 24,2014. the tenant never told me that he had received it, and did not forward it until I asked if anything had been received in January 2015, after the collection call. If the person was able to call the night before, how were they not ableto call again? Their mistake is not my fault, I gave the correct contact info. They still do not address why they stated that two men would be required for all day, yet sent only one man who only took half a day, and charged for two men. it does notmatter what other businesses would charge, they quoted a price which was accepted, creating a contract, then reneged, almost doubling the cost at the last moment, which would have caused no end of trouble to my tenant who needed the insectsremoved for their health and safety. I had no choice but to go ahead and have the service performed.

Business

Response:

Hi [redacted]. We quoted the job (bees/wasps in a rental property) after speaking to the landlord and getting her description of the job to be performed. Later we received pictures of the actual job and collected more information from the tenants who actually live at the house. From this information we realized that the job was much larger than we were previously led to believe. For that reason we increased the price and told the landlord prior to performing the work that our price would be higher. We told the landlord that she could take some time and think about it, check pricing, and get back to us. She stated that she wanted us to go ahead with the work. The price increase was based on the pictures and information that we received. There was no mention or promise of how many workers were going to be sent.

Consumer

Response:

I am rejecting this response because: business was never given the tenant's contact info, and did state to me that they would need to send two men all day for the job. They continue to try to cloud the issue. The tenant took time off fromwork based on the original quote date for the service, to delay would have created problems for them, and possible hazard to their child who is allergic to bee venom. Their employee gave the original quote based on their evaluation of the job, then they re-quoted the day before putting us in a bind. To delay any more was out of the question, we were already on their schedule.

Review: Offical Pest does not provide good or even adequate customer service. Asked for 24 hr notice before service because I have locked gates and pets. Maybe 2 or 3 auto calls over 1 1/2 yrs were left. Return service was not provided as promised in contract. When I spoke with office "they" said they called ONCE and were unable to leave a message. Since every telecommuter in the world seem able to get through, I suspect they dialed wrong. Since I was informed they don't have the staff to make repeated calls, I guess once is all you get. I cancelled service via their required written communication. When I was able to get someone on the phone after getting another bill...Somehow, it was never received or no note was attached to my account. My problem since I didn't send it registered or call to verify receipt. Now I'm being charged for another 3 months services that I have not received. "He said, she said." The technichian did not leave the notice that he'd been here. I did not receive any communication that they were coming or that my account was still active, but since he said he was here, I'm liable. How convenient! Very unhappy with their business practices!Desired Settlement: I would like the end of September (my original cancellation letter) to be accepted as my cancellation date and refunded the $33.00 that I have already paid. I would settle for just dropping the remaining $66.00 that they are demanding for services not received. And if they sent my info to the credit bureau since I was unaware that I was still being charged, that needs to be reversed.

Business

Response:

On 10-8-2013 [redacted] signed a service agreement for pest control with our company. Although we do not promise a reminder call in our contract, Official Pest Prevention attempts to notify each customer of their upcoming service by sending an automated telephone call the day before service is performed. The automated phone call is sent to the telephone numbers provided on the service agreement one business day prior to service. This automated call announces the day and time that service is to be provided and will leave a message if the phone number provided has compatible voicemail. Unfortunately (at the low price that we charge for service) it is not possible for our company to call each customer multiple times until they answer the phone and then schedule service, however, if a customer is not home at the time of service and needs something else, Official Pest Prevention will return at no additional charge to re-service all areas requested. On 12-23-2014 we received a written notice from Ms. [redacted] stating that she wanted to cancel her pest control service and subsequently terminated all scheduled services to her residence. Currently Ms. [redacted] owes $66 which represents partial payment for service performed in November 2014. Since the work has been performed we require payment however we are willing to return at no additional charge and complete or re-do any portion of our work that Ms. [redacted] is not satisfied with. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated. Enclosed please find the service contract signed by [redacted].

Consumer

Response:

I am rejecting this response because: I believe that I did NOT receive service in November. In every service call in the past, an envelope has been left on my door stating that the tech had been here. I did not receive a notice. I did NOT receive the requested 24 hour notice. I did NOT receive a return call or message in August when the tech came and could not spray the back yard because the gate was locked and I had not received the 24 hr notice that I had requested. People do work during their service hours and have to make arrangements to let them in and make sure pets are out of the way. When I finally got a pick up at the office, I was told that I was called back but a message could not be left. I was not offered a no-charge return tech call then or since for that month. As I stated before, one call is ridiculous and it may have been dialed incorrectly since every salesman in the world has no trouble getting through. Maybe if customers were more satisfied, the business would grow and it could afford better or more office staff. There was a time when customer service mattered. Customer Service does not exist with this company. The requested courtesy call may not have been written into my contract, but it was offered verbally and not followed through. Yes, the company did receive my SECOND letter of cancellation. Conveniently, the first one "got lost in the mail". That one was sent in September. As per the contract, written. I did not send it registered or return receipt. I did not call to make sure they received it, never having had that issue before. I won't make that mistake again.

Review: A representative of this company was soliciting in my neighborhood. I decided to pay for their service for a year based on their descriptions. At the time, I had a problem with a rat nesting in my attic, and wanted that problem eliminated. After describing the problem, I was told it would be taken care of. Week after week a different associate would show up claiming that there was no way they could fit through the opening to the attic. A month earlier, we had new insulation installed, and the installers had no problems with the aforementioned issue. External treatment of the property was also included with their service, but somehow my house became infested with ants anyhow. This company has not produced on it's service agreement. Their employees were rude and their office staff was very unaccommodating. None of the infestation issues I initially described have been resolved, and I am currently making payments for their service, or lack thereof. Also, the contract agreed upon required payments of $99.00 each visit, which was paid, but I'm told that somehow I have an outstanding balance of $110.00. I do not understand how they came to this conclusion.Desired Settlement: I would like a partial refund for lack of delivery of their service agreement.

Business

Response:

The service that [redacted] has purchased comes with a guarantee "if you feel that additional service is needed simply call official pest prevention and we will return free of charge." We did free retreats on 12/20/13 and 1/24/14 but since then have had no record of complaints or requests for extra services. Since receiving this complaint I have contacted Mr. [redacted] and scheduled to return and re-service his home free of charge on 8-12-2014. Rodent problems like the one described by Mr. [redacted] (scratching noises in the attic) can be difficult to solve and often require multiple visits. With cooperation from Mr. [redacted] we are confident that we can resolve this issue.

Review: THE COMPANY INSISTS THAT I HAVE A CONTRACT WITH THEM. I NEVER SIGNED THE CONTRACT PAPER. THE ONLY SIGNATURE I DID WAS FOR THE BILLING. NOW THEY WANT TO FORCE ME TO CONTINUE WITH THIS CONTRACT AND KEEP PAYING THEM EVERYTIME THEY COME TO FUMIGATE MY HOUSE. I TOLD THEM, I DO NOT WANT THEIR BUSINESS ANYMORE. THE COMPANY SAID, THEY WILL KEEP CHARGINH ME , EVEN , IF THEY DONT DO THEY DO NOT COME TO MY HOUSE. HOW CAN I STOP THEM FROM FORCING ME TO CONTINUE WITH THE SERVICE? PLEASE LET ME KNOW, I WILL APPRECIATE IT.Desired Settlement: JUST END THE SERVICE , I WILL THE BALANCE OF $93.00 NO MORE BUSINESS WITH THAT COMAPANYY

Business

Response:

I spoke to [redacted] on the phone today and we agreed to remove all charges except for $33 that dated to August. In addition [redacted] agreed to take service in November 2015 and February 2016. After February 2016 we will continue every three months until he cancels the account. I think everyone is happy with this arrangement. Thank you for your assistance in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

the business should send me a written documeent about what we spoke the other day on the phone. I planned to continue until February, 2016. After the day, I might cancel it. Why too many expenses. I am retired.

Review: When the sales rep from official pest prevention came to my home he never explained that there was going to a contract he said that what I was signing was permission to enter my property, the first couple of times I didnt see no difference in spiders, then I acutely started seeing more and more spiders I contacted them to cancel service. Then they said I was under contract and I would be charged the full amount for the 12 months then they said I couldnt do any thing to avoid the charges know they are sending me to Collections for service they never provided. I feel like they want to take advantage of me.Desired Settlement: Just dont charge me for services never provided.

Business

Response:

On 6-10-2014 [redacted] signed a one year agreement for pest control with our company. The first line of the agreement states "This service agreement is effective for a period of 12 months." The signature line reads: "SIGN HERE FOR 1 YEAR AGREEMENT." The agreement also states: If between our regularly scheduled treatments you feel that additional service is needed, simply call Official Pest Prevention and we will return to re-service your home, Free of Charge. Despite this guarantee we did not receive a single phone call from Mr. [redacted] asking for re-services. After failing to receive payment we sent Mr. [redacted] late notices, called to request payment, and sent a final notice informing him that the account would be sent to an outside collection agency. When Mr. [redacted] still refused to pay for work that we had performed at his home we sent his account to collections. We would be happy to return and solve Mr. [redacted]'s spider problem if he would be willing to pay for services we have rendered. We feel that Mr. [redacted] is using your agency to try and escape his financial obligation to our company. Enclosed please find the original service agreement signed by [redacted]. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response becausethe people at this company are rude and lie jeff told me that the one year agreement men't that my bill wouldn't go up in a year not a contract,

Review: Sales rep offered us a pest control service using only natural plant base product since I clearly spelled out - we cannot use any chemicals due to allergy and vegetable plants on the back yard. When technician showed us, we signed a paper that gave them the authorization to come to our property for the treatment, there was no contract. When he went to the back yard and saw plants, he explained that cannot spray on the yard due to poison of the chemicals used. Yet he sprayed area on the other side of the yard from plants. I had skin reaction to that chemical and then called to the office saying that they cannot come to treat my house or yard since it is not as "natural" as it was claimed. They promised to use something else that for sure won't give any reaction. They used something solid vs spray for the first time, my mother was outside when come in contact with it and had skin burn. Then I called to the office and explained that the second treatment is also not working and they can no longer come back to our property. Then they tried to claim there was a contract and that sales rep are just kids who do not know what they sell. Either way, I see it as bate and switch practices with irresponsible management who sends someone to sell without proper training. Since they could not collect, I have been reported to the credit bureau for non payment as if there was a contract.Desired Settlement: I need to see "Debt" removed from TransUnion credit bureau and cleaned up their accounts receivable.

Business

Response:

[redacted] signed a one year service contract for pest control services on 8-14-08. We performed services as outlined in the contract on 8/15/08, 9/11/08, 11/13/08, and 1/13/09. We offered to accommodate Ms. [redacted] in several ways including: green services, altering the materials used, and payment plans. All of these options were refused by Ms. [redacted] and so we referred her account to an outside collection agency in February of 2009. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated. Please note: Ms. [redacted] never paid anything for the services we provided. The amount due for services rendered was over $270. She never paid 1 penny. We paid service technicians to drive to her home, perform work on her home, use materials that we paid for on her home, gas that we paid for, we paid people in our office to take her phone calls, we paid people to enter her account information into our computer system, and we attempted to resolve her concerns at great lengths. After all of this and all of the benefits she received from our company she never paid anything at all. zero.

Consumer

Response:

I am rejecting this response because: There was only 2 services with permition come to the property signed day of first service - both made me sick (see my original report). Checks were given to tech at the end of service, I cannot prove it since bank info is no longer available for that period. Main issue of this report is "bate and switch" - promise to services they did not have. Pelr manager "kids do not know what they offer". I believe those "kids" should be trained before going to sell. Misrepresentation looked very much intentional.

Business

Response:

On August 14, 2015 [redacted] signed a one year contract for pest control services. We performed the first four of the seven services called for in the contract and then stopped because Ms. [redacted] failed to pay as promised. After repeated phone calls and mailed late notices failed to get a response we sent her account to an outside agency for collection assistance. Had Ms. [redacted] made any offer to pay we would have accepted and waited for full payment -- there were no such offers for payment made. At present Ms. [redacted]' account is over seven years past due. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response because:There is no way I would let anyone come to my property and make me sick - No One would. They promised to use natural plant base product that is safe around vegetable plants - they did not have that product. Per Manager "kids did not know what they were talking about". Their kids is not my problem; however, my health and health of my family is. I was very clear from start that we cannot have chimicals/poison due to my reaction to chemicals.

Review: My husband and I signed up for pest control. The account was put under my husbands name ([redacted]). Back in June/July of 2015 we received a bill for $99 for pest control services. I called and spoke with someone in the office and explained to her that we got a bill for $99, but that no one had sprayed our house because there was no one home. I told her they left a slip on our door to call and schedule a time for them to come back out. She stated she would wave the fee. I check my husbands credit report and see that the account was sent to collections. I call them and speak with a [redacted] who states she does see that I called and that the notes do no state anything about waiving the fee only that I agreed to continue the services and that i'm required to pay whether or not they spray because "we signed a contract". I told her that it doesn't see fair that we have to pay for services we don't receive. She stated they sent a letter stating our account would go to collections. I told her we did receive it and I tried to call them and left a few messages and no one ever called back. I told her that it was unfair that whoever I spoke with notated that I agreed to continue the service but not that they would remove the $99 fee and again she said we have to pay either way. I told her i'd be disputing this and she said "do what you think you need to do".Desired Settlement: I would like to terminate all services with this company. I don't want to do business with a company that cannot offer a solution and just says "do what you need to do". I want this removed from my husbands credit report asap! They have several bad reviews online!

Business

Response:

[redacted] signed a one year contract for pest control service on 2-6-15 for the address at [redacted] We serviced the home 4 times (the contract called for 5 services the first year) and then payments from Mr. [redacted] stopped. We attempted to collect by phone, sent notices, sent a final notice asking for payment, and received no response. Eventually the account was sent to an outside collection agency for non payment on May 4, 2016. As to the customer's complaints about not spraying the home -- we are happy to return per the service contract and re-service the property at no additional charge. We offered the free retreat previously but it was not accepted by the customer.

Review: Door to door salesman used scare tactics to obtain a sale without properly explaining services provided or fully explaining the contract.Desired Settlement: Do not perform services, cancel contract effective immediately

Business

Response:

On August 26, 2014 [redacted] accepted our invitation to begin pest control services beginning on August 28, 2014. We offered him a discounted rate of $49 to begin service with other appointments we had scheduled in his area. On August 27, 2014 Ignacio called our office and requested to cancel service stating that he had changed his mind. Our staff cancelled his appointment during that same telephone conversation and no service was done on August 28, 2014. Contrary to Mr. [redacted]' claim we do have customers on his street and throughout his neighborhood. We often offer discounted pricing to the neighbors of our existing customers -- not as a "scare tactic" but as a smart business practice. When our customers are close together, our workers are more efficient and we are able to keep prices low. We apologize for any inconvenience to Mr. [redacted] but it was not our intention to scare him.

Review: I had signed a year agreement with this company for services that they didn't even come out for service on a monthly basis. The sales person told me that it was $39.50 monthly. I had cancelled my contract as soon as the agreement reached a year which was in February. I was charged for March and April at $39.50 each month. I called and they told me that I was being charged for the services provided to me in February. I am entitled to a refund for March and April.Desired Settlement: I want a full refund for the month of March and April.

Business

Response:

[redacted]'s last service with our company was 2/20/2014. The charge was $79. According to [redacted]'s contract the payment for that service is split into two payments of $39.50. So, as outlined by the contract we billed [redacted] $39.50 on February 20, 2014 and then sent a bill for $39.50 (the second payment for the service performed on February 20, 2014) in March 2014. Contrary to [redacted]'s statement, we did not bill for April 2014. On February 27, 2014 we were notified in writing that [redacted] wanted to cancel his service and so per the request future appointments were discontinued. Please reference the service contract signed by [redacted] on 3-5-2013 that has been faxed for your review. Although we are sorry to hear that [redacted] has complained to your agency, the record will show that we have only followed the terms outlined in our service contract.

[redacted], Official Pest Prevention, [redacted]

Consumer

Response:

I am rejecting this response because: I am still being charged. I was charge on April 7 in the amount of $39.50. I can accept February and March charges but I am still being charged and expect to receive and refund for April and make sure they do not charge me any further.

Business

Response:

I'm not sure what else to say here. We have not charged [redacted] for April 2014. I am looking at the computer screen right now and the customer has no April 2014 charges and no balance due. I personally guarantee that there are not and will not be any charges to this customer's account for April 2014. To confirm this please call me personally at [redacted]. [redacted].

Review: My bill was paid in full as per an invoice to received 7/29/2013. I ended my service effective July 31. They now wish to charge me $39.50 more.

I received bimonthly service for routine spaying of my house. I was told I could pay $39.50 per month or $79.00 on the day the house was spayed. On July 8, 2013 my house was spayed and I paid $79.00. On July 29, 2013 my house was spayed for roaches. I was told on the phone that this service was free of charge. I was given an invoice #XXXXXX that stated my service fee was $0.00, my previous balance was $0.00, and my amount due was $0.00. I ended my service effective July 31, 2013. I told them I needed a pest service that could treat for termites and they said they did not do this.

They then sent be a bill for $39.50 for August 2013 even though I did not receive any service of any kind past July 29, 2013. They have told me that they would send me to collections if I refused to pay them.Desired Settlement: I want them to stop billing me for service I have not received. I do not owe them any money. If they have reported me to any credit bureaus, I want them to reverse their unfounded claim that I did not pay them money when I owe them nothing.

Business

Response:

Initial Business Response

According to the contract we have with Ms. [redacted], the price for her pest control service is $79 each time we spray the house. Per the original contract, she can pay two ways: $79 each time we spray the house every two months or $39.50 per calendar month. Ms. [redacted] elected to pay $39.50 per calendar month at the time she arranged service with us in December 2011.

On July 8, 2013 we sprayed Ms. [redacted] house and billed her for 1/2 of the service ($39.50) as we have done for the past year. On August 11, 2013 we sent Ms. [redacted] a bill for $39.50. This bill was for the balance owed from July 8, 2013.

So, despite Ms. [redacted]' claim, the $39.50 that we have billed her for is a legitimate bill that is for work we performed in July 2013. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Review: This pest companie's technician broke our gate and we were in contact with them daily. The had another technician come take pictures a couple weeks back. Since then we call daily and they say the managers are in a meeting every time. They do not return phone calls and our gate is still broken. We cannot open and close it to take our garbage cans in and out.Desired Settlement: We just want them to fix what they broke. My phone number is [redacted], it wouldn't allow me to input in that previous field.

Business

Response:

We discussed the value of the damages with Mr. [redacted] and mailed him a check for the desired amount today. It is our understanding that the matter is now resolved.

Review: I have requested to cancel the service as I am unhappy with the results. They have refused to stop the service and continue to charge me. When I wrote to cancel and stopped future payments they threatened to send me to collections.Desired Settlement: I would like a refund of $297, they have charged me for 3 services after I have tried to cancel. I even wrote a letter to cancel and called multiple times and yet they claim they are within the contract terms.

Business

Response:

On 4-22-2015, [redacted] signed a one year pest control service agreement. The agreement called for five services to be performed by our company. The first for $49, and the remaining four for $99 each. To date, [redacted] has received four of the five services required by the contract. Payment of the agreed upon service fees have been a constant struggle with this customer. We have attempted to collect the amount owed on several occasions and been met with significant resistance and hostility. In addition to the final service that has been refused, the customer has a past due balance that is over 90 days late. Our attempts to schedule this final service have been refused and we are currently preparing to send the account to an outside collection agency. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated. We are willing to solve any pest problems the customer may have. Our guarantee states that we return free of charge between the regularly scheduled services however we have not had a retreat request since July of 2014 from this customer. If the customer has problems we can return at no charge today to do whatever is needed. Please find the original service agreement attached to this email.

Review: I made a contract with this company in 2013 to prevent any type of pest, unfortunately last summer we had a problem with rats in ma garage, where I keep a classic car, after several attemps all they did was to put bait boxes in several places in the garage and the car, it took a long time ti finally find the dead rat in my car's trunk but by then it had ruined a lot of wires and even the upholstery of my car which is goig to cost a lot to fix. I think they should have handle it differently, so that the rat had not cause so much damage in my car since I hire their services to prevent any problems with pests.Desired Settlement: Would like for them to pay for damages to my car

Business

Response:

Mr. [redacted]'s situation is unfortunate. We of course regret that our company was unable to catch and exterminate the rodents in his home prior to the occurrence of damage. Rats are wary of new things that suddenly appear in their environment and typically avoid traps and bait for the first few days to weeks that they are placed in and around their nests. Gradually the rats begin to recognize the traps and bait as part of the landscape and begin to explore. Still, some rats will avoid traps indefinitely or are able to eat the food lure without being caught. Because of these habits, rodents can be difficult to catch -- even for professionals. Our company, and the pest control industry in general, does not guarantee against damage caused by pests -- it is an impossibility. And our service agreement (and those of every company of which I am aware) contains language to alert customers to this effect. "While the purpose of this agreement is to control pests, Official Pest Prevention shall not be liable for any claim for personal injury, loss, or structural damage caused by pests." This is a critical part of our service contract. We reduce the number of pests that are in and around our customers' homes -- we do not have control over what the pests will do while we are trying to reduce their numbers. Sometimes people are bitten by spiders. Dogs are infested with fleas. Rodents chew wiring and plumbing. While we try to control the pests, we make no guarantee vs injury to persons or property. Mr. [redacted] signed our Spanish language service agreement which contains the previously mentioned quotation translated into Spanish. "Aunque el proposito de este acuerdo es controlar los insectos, Official Pest Prevention no es responsable de ningun reclamo perdida, o dano a la propiedad a causa de los insectos." Please find a copy of this service agreement faxed to your office. Any assistance your office can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response because: When I signed the contract it was actually in english, and the person that came and knocked on my door to offer me their services promised that they'll come every other month to spray, but that if we had problems with rodents they'll come to take care of that even if it required to go up in the attic. The only thing they ever did was put bait boxes that attracted more rodents. I'll look for the copy of my agreement and send it to you.

Review: I am hereby filling a complaint on this business for both sales and contractual concerns I have with Official Pest Prevention were performed at my residence of [redacted]. Lets start with false sales tactics. The sales person advised us that we would be paying $33 per month to have full services performed on a monthly bases and with additional visits if needed within the month. Under a special offer because they were in my neighborhood and that they would be coming monthly to the house to perform services. Several months I had to call in to make those appointments. Misleading contract documentation. Months later when I was calling for my monthly appointment, was informed by the office lady that full service is every 3 months vs month. I than asked when my contract ends and that I would be calling to cancel upon completion of the 12 months. I made a call today and spoke to Jamie who chuckled and informed me I would owe $99 dollars vs the last invoice I have of $33. I was told I could cancel upon the ending of the 1 year contract. My phone call today to make that request was than to advise me I owe $99 for the last time services were performed at my house. This doesnt match the invoice the technical left when he did his February treatment. That invoice was for $33.00 Service. Last technician didnt even want to treatment inside the house, I had to ask him to. (on one the so called full treatment months). He then tried to tell that they normally dont do the inside of the house. Which I have had the last 11 months prior. Technician tried to convince me that inside wasnt even part of the service and I had to ask him a second time to do the inside. Either to save his time, or his supplies of treatment items.Desired Settlement: I will be making the $33 payment per invoice upon last treatment and completion of the contractual date. I have no desire for future service, thus no longer invoicing nor do I feel that I should have to pay this new verbally stated amount of $99 when I called in today (Feb 27, 2015) to cancel my service.

Business

Response:

On 4-11-2015, [redacted] signed a one year agreement for pest control. The pest control service agreement calls for an initial service in April 2014, a regular services in May 2014, followed by regular services every three months for one year. Customers have the option to pay $99 each time the home is sprayed (every three months) or they can split the charges into equal monthly payments of $33 (three payments of $33 per service performed). On February 18, 2015 (per the original agreement) we sprayed [redacted]'s residence at 9154 [redacted] for the agreed upon price of $99. Per the original agreement Mr. [redacted] can pay $99 for that service in February or he can make three payments of $33. To date we have not received payment for the work and are preparing to refer the matter to an outside agency for credit reporting and collection assistance. Any assistance your agency can provide toward a resolution of this matter would be greatly appreciated. Please find the original service agreement attached to this email.

Consumer

Response:

I am rejecting this response because:

This reply makes no sense. . I am also concerned because I have paid my final payment (per the last invoice they provided me of $33.00 on my April service) . There math does not make sense. I have broken down the 12 months as follows. If they claim there service costs $99 per trip, I have made the table showing the breakdown from initial service to final. My breakdown shows that April2015 is my last payment day by the schedule

Review: A year ago someone knocked at our door claimimg that he works for a pest control company and they can eliminate all insects, bugs by spraying the house and the backyard and the garadge we told him we suffer from Spiders and Mosquidoes ,then he said they will eleminate bugs by spraying our house 4 times a year (inside and out) and any time that we have a problem they would send a tech to respray the area at no charge.He told it takes time to eliminate bugs that we mentioned to him and it is not going to happen in just 1or 2 spray.We also mentioned that our dog is allergic to bee bite, he made sure they will take care of all in every session,moreover,he gave us a list of insects and bugs that would be covered also in every service.Here are the list of all items that he promised to be covered.CockroachesWapesBeetlesFleasRatesMiceSilverfishAntsSpidersCricketsEarwig...⇄ we decided for the sake of our health we need to hire this company.Beside the guy sounded very promising .We signed a contract and paid $49 an initial payment he set up a date for the first service session.We had no idea what we are dealing with ,we trusted the company we thought this will benefit us not knowing this will worsen our problem .As the first spraying went by and second and the third we absolutely noticed a huge incresing quantities of insects and bugs and in addition we detect Cockroaches ,Ants and Pincherbugs.Disappointed ,I call the company told them we have yet another problem and they promised will take care of it by sending a tech.I trusted this company by emptied my kitchen cabinets left the house to them to spray my whole kitchen.However,we continue to detect more roaches and ants.I expressed my disappointment several times and they kept sending bills,finally called them very upset that I'm not sending a penny more.Our contract was till 7.8.14 but they keep calling and asking money thereafter claiming I should have sent written notice to cancel .Desired Settlement: We would like to stop receiving any type of contacts including Email,phone letters. Will no longer send any money for the months the service was not provided due to unsatisfactory and collect all the money we have already paid this company because we have to hire another company,or deal with the problem on our own buy buying the products to eliminate all the new bugs and insects added to our home simply because of negligence and unprofessional job that this company during 12 months of empty proi

Business

Response:

On July 8, 2013 [redacted] signed a one year service agreement for pest control with Official Pest Prevention. In August 2013 [redacted] notified our company that they were seeing a lot of spiders and various insects. Our service comes with a guarantee that states: "if between our regularly scheduled treatments you feel that additional service is needed, simply call Official Pest Prevention and we will return to re-service your home, Free of charge." So, as promised we scheduled extra services when it was requested, to try and reduce the number of insects at the home. [redacted] continued to express concern about pests and each time we were notified of problems we returned to re-service the home. We also explained that some pest problems require multiple applications and lots of time to solve. This explanation failed to satisfy [redacted] and the customer is now refusing to pay for work that we have done. So we are now preparing to refer the account to an outside collection agency. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response because: Although Official Pest Prevention expressed that it would take multiple visits to clear our pest problem, I gave the company 10 months to resolve my pest problem. Because the contract is for a year, my family and I thought that the problem would at least decrease. However, not only did the problem not decrease, but the problem got worse. My children, husband, and I were waking up with various insect bites simultaneously, which had not happened at all before. I would call Official Pest Prevention various times with concern about the increase in insects. I would empty out my kitchen cabinets multiple times, only to believe that our problem would go away, and it never did. This is a case of an unhappy customer with bad customer service. I should not have to further pay for a service that had a contract of one year, and still could not keep their end of the deal after 10 months. After expressing so much dissatisfaction with this company, the least they could have told me is to write the notiice of cancellation, but instead, kept taking my money; money that they should have never received from me in the first place. I have paid $333.00 in total to this company and I still have a balance of $142.00 that I do not believe I should pay. It is as if the people at Official Pest Prevention came and sprayed water in and around my house, and are expecting me to pay a penny more than I already have. The $333.00 should be returned to me because this company has not done anything good for me, my family, or my home. I foolishly kept paying money because I thought the problem would go away, and it is disheartening to me to know that these people want my money but fail to keep their end of the deal. On top of that $333.00, I have spent money on other pest prevention products to do the job that this company failed to do. I have pictures of various pests along with their bites that I can show have happened long after the 10 month period had ended.

Review: Paid the company for a one year contract made my final payment in March or April 2016, in person received a zero balance due and I asked for the service to be discontinued. I was due one final spray, I asked for the technician and told the billing office not to come out because I was starting school on April 25, 2016 and I would call and schedule an appointment for someone to come out. I received a call and I told the technician or office that I was not ready and to come in July 2016. On July 25 I received a message saying I was scheduled to be sprayed but the message said if you do not want the inside sprayed we will just spray the outside. I was going to call and cancel but I knew I was owed one last spray so I said let them spray the outside. My child was home when they came to spray on the 26th and it scared her so she called me and I told her that it was the pest company and I would call and make sure, I called and spoke to someone from the company and confirmed that it was the technician spraying the outside of my home. The technician left a bill I didn't see that he had charged me until the 29th, it was too late to call the company they were closed and the next day on the 30th they were closed I called and left a message that I had been billed by mistake and for someone to call me back on 8/1/16. I got a message on 8/1/16 for me to call back. A person named [redacted] told me that I owed $79 on the bill, I told her I paid the bill in full and the balance was paid off the balance was for the one year service and I had discontinued my service and I had one spray left and I had scheduled it for July 2016 and I was not suppose to be charged because I had paid and they had not came out and sprayed and I had one spray left and the bill is from 2/15 to 2/16 I paid the balance of the bill off (In fact over paid)in full March or April their was no remaining balance and the service was discontinued except that I had not received my last month of spray service.Desired Settlement: The service was from February 2015 to February 2016 the bill was paid in full and all late payments were paid otherwise the company would have been harassing me and sending bill reminders, they came on their own because there was a remanding spray that should have been done in Feb or March and I postponed it, it is obvious, they need to check with the tech that sprayed the house in Feb 2016. I do not owe them, they owe me, my final spray, that is the only reason they were allowed to come.

Business

Response:

I think the misunderstanding occurred when Ms. [redacted] made her payment on 4/22/16 for $79. She apparently thought she was paying in advance when she was actually just paying a past due balance on her account. The April payment brought Ms. [redacted]'s account balance to zero and then after the final service she needed to also make one final payment. The original contract called for an initial service for a discounted rate of $29 followed by 6 more services to take place at $69 each. The total annual contract price is/was $443 (($69 x 6) + $29). To date Ms. [redacted] has paid $374 leaving a balance of $79 ($443-374 = $69 plus a $10 late fee. We offered to remove the late fee in return for payment). The final service that she requested to be postponed until after June 2016 was performed as instructed but has not yet been paid for. Our efforts to explain this to Ms. [redacted] have so far been unsuccessful. Anything your agency can do to help resolve this matter would be greatly appreciated.

Business

Response:

I apologize for the inconvenience and confusion. Our records show the following payments: 2/9/15 $29, 3/13/15 $30, 4/4/15 $40, 6/11/15 $69, 11/6/15 $68, 3/28/16 $69, 4/22/16 $79 totaling $384. If there is an error, Ms. [redacted] can contact us with payment records and we will make the necessary correction. As mentioned previously the contract calls for a total of $443 (adding in late fees of $20), the total outstanding balance is $79. We have also offered to waive the outstanding balance completely if Ms. [redacted] would continue service at her new residence. Any assistance your agency can provide toward the resolution of this matter would be greatly appreciated.

Consumer

Response:

I am rejecting this response because: The company is missing payment history, I have already stated that I came into the office Feb or Mar and made my final payment, I was then told by a company rep that I had one more payment left, I disagreed with this and to keep from filing any disputes I paid again in April 2016. I have misplaced my records and receipts once I find my records I will ask for a refund. I am not going to continue service with the company and the last spray was for spiders, I do not have spiders. The pest problem is still here and I can no longer trust the company to do their job. I called and e-mailed the company today Aug 29 and told them I would make my final payment again in Sept 2016 and to cancel the service and I do not want anymore service with the company at all. The next time I contact the Revdex.com I will be sure I have all of my receipts, I will never trust another company, I am sorry for getting you involved with this matter. I know that you did the best that you could do. Thank you[redacted]

Review: Bunch of crooks will make sure to write on every form of social media to make sure ppl know I'm going to tell everyone in our neighborhood and anyone else we talk to in the Central Valley area. They came to our door selling a service were very deceiving about it made it seem like it was a one time deal for $50. I was about 8months pregnant and my husband said we need to check with my wife's midwife so the lady said that fine we can have someone call u the day before to make sure u still want the service and to schedule a time. No one ever called I'm sleeping upstairs and hear someone in my backyard no one knocked or anything to announce their present at my home. I tell the guy he needs to leave that I don't want the service cause I'm pregnant and not one called like they were suppose to so he left. About a month later again I was napping still pregnant when I hear someone jump over my back fence I check and its a tech again no knock nothing at my door and I don't park in garage my car is parked in the driveway. This time o call the company tell them to get the tech out of my backyard or I will call the cops and let my dog out and I don't want the service. The guy left, now they sent us to collections for almost $700 ridiculous and they hounded my husband for payment for 6 months and every time he would talk to a rep he would tell them I want to dispute this charges please get me a manager and every time the rep would say okay not a problem someone will I call u back no manager ever did and now we are in collections. Most unprofessional company ever I'm going to report to Revdex.com and dispute with the verify bureau as well and will take it further if need to.Desired Settlement: I want this taken off my husband's credit and the manager [redacted] to apologize to my husband and I for the way he spoke to us and forging a contract stating that he was the sales rep that came to our home.

Business

Response:

On November 25, 2014 [redacted] signed a one year contract for pest control service. On December 3, 2014 our company performed the first service per contract agreement. On January 9,2015 we returned to spray the front and backyard (unlocked gate). After 7 months of no payment we sent the account to a collection agency. If there is any assistance your agency can provide we be much appreciated.

Consumer

Response:

I am rejecting this response because: it was not explained that it was a one year contract, your sales rep was deceitful, nor was my back gate locked the second time u came out I was in the downstairs room sleeping when I heard him jump over my fence if it was unlock why would he jump over my fence pull your call from when I called that day and told u to get out and I didn't want the service cause I was pregnant and u guys did not follow our request the first time which was a phone call to make sure my midwife said it was okay to have the house sprayed since I was pregnant.

Review: I was told I could have them come in and spray my house and yards for $49 and they would come back free of charge to do a second spraying to kill off any bugs that had hatched. That came and did a second spray and left me a bill for $100 and said that that we have 39 days to pay and that the contract for the two sprays was only for one and that it's was a one year contract.Desired Settlement: Not to be billed for 1 year service that I did not want

Business

Response:

I spoke with Ms. [redacted] today. She also understood that she was signing up for a one year contract, she just thought that we were coming back for free before charging her again. We scheduled a free service for her on 5-23-2014 and everything is fine.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: As ironic as it might sound, their salesman was going door to door in my neighborhood and approached me WHILE I was killing a black widow outside my house. Long story short, I signed up for their service.

Lie #1: The sales rep booked the first treatment appointment for a 3-4 hour time window. I told him that the treatment would need to be atter a specific time because my roommate and I work, and we have a German Shephard in the back yard that needed to be put in the house first. Additionally, I wanted the dog in the house for obvious reasons - CHEMICALS! I was told that I would be receiving a call the day before our actual appointment so that I could discuss the "type" of treatment was needed because that was NOT discussed with the sales rep [redacted] when I signed up. Did I get a call? NO. So I called their office and spoke with what sounded like a 10 year old wou could give two [redacted] about what I had to say. Instead of her helping me, I received a random call which again stated the time "window" that the man would be here, just a computer, not a person. Long story short, the man ended up sitting outside my house and sprayed the front without me being there, as I requested. I wasn't given the option to even discuss with him what TYPE of pests he would need to spray for! He just went for it!! Which explains why.... (see below)

NOTE: I truly believe the man was spraying nothing more than WATER around our house. We had wasps EVERYWHERE (even the very next day!!!!), black widows EVERYWHERE (why did I go into my back yard and fine one TWO HOURS AFTER HE SPRAYED in a common area that should have been sprayed??) Also, I found FLEAS on our animals the NEXT DAY for the first time EVER. NOTHING WAS KILLED!!!!

Lie #2: I was told by both the sales rep and the actual exterminator man that they would be coming out again to re-treat *30 days* after our first treatment. They also said i'd be getting a call prior to treatment day. So I get a call TODAY (its 4pm mind you and its only been three weeks since the first treatment) confirming my appt for TOMORROW in the middle of the day! Again, no actually called to inquire about what times were feasible for us (as promised multiple times before!). Instead, I get some chick on the phone who just repeatedly apologized like she was a robot on repeat, and never directly addressed what I was saying. She only kept offering to "reschedule." So then, I get a "supervisor" name [redacted] on the phone who also could give to [redacted] about what I had to say. at first, he played stupid as if the first CSR hadnt told him ANYTHING that I mentioned to her. THEN, when I point blank told him "I don't appreciate your snarky remarks comments by the way" after he was being straight up RUDE to me on the phone, do you know what he quipped back?? "As do I yours." WHAT?? Aren't you a SUPERVISOR? Shouldn't you be acting in a PROFESSIONAL manner?

DONE. what a JOKE. I told him to cancel my service and that this company is NOT to show at my house tomorrow because 1) I will leave the dog out and they can fendf or themselves and 2) I will NOT be paying their bill that they think they'll be leaving on the door. I fully expect that someone WILL show up tomorrow because this company does NOT communicate with each other and they are CROOKS. They do not CARE about their customers and run a SCAM of a "business" what a JOKE.

I have submitted a complaint via Official Pest Prevention's website - which they NEVER responded to. I have ALSO sent an email (on 07/30/2014) - which they ALSO NEVER RESPONDED TO. NOW, I am being BILLED $99.00 for 1) a service that was NEVER rendered and 2) something I have CANCELLED. I will NOT be paying this company ANYTHING and if they are ever caught on my property, the Police will be notified of their trespassing.Desired Settlement: I HEREBY DEMAND THAT THIS SUPPOSED "CONTRACT" BE TERMINATED EFFECTIVE 07/17/2014 AS PREVIOUSLY REQUESTED.

Business

Response:

On 6-18-2014 [redacted] signed a one year pest control agreement with our company. On 7-17-2014 Ms. [redacted] called our office and stated that she was unhappy with service because she had seen wasps and black widows after treatment, and the service had not been performed at the time she wanted. As outlined in our contract, we offered to return and re-service Ms. [redacted]'s home at no additional charge and also offered to change the regular service appointment time to something that would meet her needs. This remedy was not acceptable to her and after being verbally abusive to several members of our staff she hung up the phone. We have made several attempts to re-solve the situation by phone only to be hung up on when we call. I personally called today (8-15-2014) in an attempt to try and fix the problem and was also hung up on. At this time we are preparing to refer Ms. [redacted]'s account to an outside agency for collections and legal action. We have attempted to provide service as outlined in the contract but have unfortunately been prevented from doing so by Ms. [redacted]. Ms. [redacted] was 30 days into a 12 month program at the time of her complaint. Pest control is a process that requires time and customer cooperation. We were given neither in this case. We remain ready and willing to perform on this contract if given the opportunity. Any assistance your agency can provide would be greatly appreciated.