This January my electric bill has gone up $from last January I am using less electricity per wattage hour than last yearMy husband and I are on a fixed income These higher charges are pure Greed by this company I am so angry at having to pay such outrageous monthly bills to them and having to trim food monies Eversource is evergreedy
Eversource is the WORST energy company I have ever dealt withToday they bullied me into paying $on a $bill and that did not pay the bill in fullI was between a rock and a hard place, they shut my power off, with no warning or knock on the door (the worker told me the company told him not to knock on the door and not to let us know he was turning the power off until it was already off, so we would have to pay for it be turned back on) It is a health necessity that the air conditioning be on at all times in my homeEversoure would not accept a payment of $(past due amount) instead it was $to get the power back on, plus an additional $for turning it back on, nothing else was acceptable, that was it!!!!! ScammedThey demanded a $deposit to turn the power on, the $(past due) plus the $and after paying $I still have a balance on my original $bill, how?????? Is this legal and fair??
A review of the account shows termination notices were sent to the customer on 09/02/and 09/23/with a disconnection date of
09/30/We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 10/01/When the customer called on 10/01/to process payment for service restoral the customer was in deed advised that the service would be restored that same dayWe apologize for any inconvenience this may have caused youThe representative should have made you aware that there was no guarantee of a same day restorationWhen payments are made prior to 3:P.M, representatives are permitted to issue a same day reconnection however should be setting the customer’s expectation that there is no guarantee as this is dependent upon our mechanics availability out in the fieldThe representative should have explained to the customer if availability did not allow for a same day reconnection, then service would be restored on the next business dayThank you for bringing this to our attention so we can provide the proper coaching to the representativeWe have waived the $reconnection fee that was applied to the customer’s accountWe appreciate the opportunity to serve you and value you as our customer
The customer's billing concerns have been forwarded to an Eversource Customer Service Supervisor who will be reviewing the customer's concerns immediatelyA Customer Service Supervisor will contact the customer today with their
findings and a resolutionThank you for your patience
Dear Revdex.com:
Thank you for allowing the opportunity to respond to *** *** complaint regarding shut off due to an
outstanding balance on the electric bill A shut off notice was sent on October 24, for the outstanding August bill of $194.16. The service was shut off on November 3,
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan. Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service. A one-time credit of $will be applied to the account.
If I can be of additional assistance, please call me at ***
Very truly yours,
*** *** ***
Regulatory Relations Specialist
Complaint: ***
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $The *** *** program is designed for people facing financial hardship and all they have done is reduced my rate from $to $a monthThis cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few yearsI cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.
Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increaseThey are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalizedThey increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supplyThis is a bogus smoke and mirrors trickWho else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%Something must be done to rein in Eversource from continuing these outrageous rate increases
Sincerely,
*** ***
A review of the account shows a $payment was received on 02/19/in addition to a $payment today (02/23/16)After the posting of the payment, the customer had a credit balance of -$however
additionally we have reversed two late payment fees totaling $The customer now has a credit balance of -$that will go towards the next billing statement scheduled to go out around 03/03/The disconnection notice has been cancelled and the customer's service is protectedWe apologize for any delays and inconvenience this may have caused the customer
The account shows the customer spoke with our credit and collection department today (11/30/15) and established a payment arrangement therefore the account is protected from shut off at this time
">The customer will receive a confirmation letter in the mail outlining the payment arrangement details
The customer has expressed concerns with high bills however based on a review of the account, the meter readings are based on actual readingsThe customer states she received a $bill for one month however our records indicate the most recent billing statement (dated 11/15/15; for usage 10/14/15-11/12/15) was for $
Dear Revdex.com:
Thank you allowing the opportunity to respond to *** *** complaint regarding electronic payments.
Our electronic files show that the customer made two separate transactions to submit payment. In accordance with the customer’s actions, two separate transactions were performed.
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made. The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared. After the payments had cleared the bank, a refund was issued and a $goodwill credit was applied to the account.
If I can be of additional assistance regarding this matter, please call ***
Very truly yours,
*** *** ***
Regulatory Relations Specialist
6/27/the customer made a payment over the phone with an Eversource employee. The payment posted to her Eversource account on 6/28/16. On 7/2/the customer processed a payment
through the phone system with Eversource. The payment did not clear her bank on 7/5/16. This is verified by the bank statement provided by the customer. When payments are returned they are automatically retried. This was done on 7/6/also showing on the bank statement provided by the customer. The bank returned the payment on 7/11/because the customer reported it was not authorized for payment. The documentation provided by the customer does not demonstrate this payment has cleared her bank and is not eligible to be refunded
A review of the account shows the termination notice was sent to the customer on April 8, 2016. We have no record of any return mail from the postal service and no record of a payment
agreement established on the customer’s account prior to the termination date of 04/27/
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
As of today, 05/02/2016, the total balance is $6,In order for the electricity to be reconnected we would need the past due amount of $6,plus a security deposit of $390.00, totaling $6,Once payment is made, a reconnection will be issued for the next business day of which a reconnection charge will also be assessed and applied to the account
Dear Revdex.com: It is never our intention for a customer to experience a
service interruption Unfortunately, the generator brought on site to energize did malfunction and another generator large enough to handle the load was brought on site Additionally, manhole access to our equipment was hampered due to automobiles The electricity bill is based upon kilowatt consumption and is measured by a meter When there is no power the meter does not spin and a customer is not charged Please accept our apology for the service interruption Sincerely, Mary Ellen M*** Regulatory Relations Specialist Eversource One NSTAR Way, SUMSWWestwood, MA o ###-###-####
Complaint: ***
I am rejecting this response because:
As I told them when I calledI went online and paid the balance on 9/They didn't even check my account login or anythingI went online today to pay the bill for this month and when I clicked the final "submit payment" the website didn't work againI had to do it twiceNow I'm not sure if my bank account will be debited twiceThere is something wrong with their payment system.
Also, while my electricity was out, I got home with the baby and had to walk around with a lighter in one hand, baby in the other to find flash lightsMy phone died as soon as I got home using that flashlightEnded up putting baby down for a minute to light a candle and he tripped over something and smashed his face on the floorWe are both sick and did not have our humidifiers or warm baths We didn't have a warm meal to take with our meds If there was an emergency we didn't have a phone to call for help.
CL&P must hate babies and not care about their customers safety and their families enough to make sure their payment system is working properlyBut we have no other choice so we have to use themI have a large family and we use 177% more than our neighbors (according to the last report I got from CL&P ) so therefore we pay 177% more than our neighbors and are one of their best customers
Sincerely
*** ***
Complaint: ***
I am rejecting this response because: Eversource did not provide cost estimate comparison for connecting the power from the back of the house where there are no trees and a power line is more secureCurrent and proposed power lines would run between a group of densely populated with trees and branches violating 8' rule Eversource ignores whenever possibleA proposal of drilling on the ledge of a hill to overcome the obstacle and meet height requirement is dangerous and my homeowners insurance will not coverAttaching powerline to the roof is keeping us awake at nightAll private licensed electricians flatly rejected itUsing monopoly power with every customer does not solve any problemsDrilling in the ledge is superbly more expensive than running power from the back without obstacles, according all experts in the field
Sincerely,
*** ***
We have reviewed your concerns and found the company notified the customers whose meter was being exchanged, as well as, your building's
maintenance personnelWe have submitted a claim for the damages you sustained during the meter exchangeOur Claims Department will mail you a submission claim form within hoursYou must complete and return the formIt can take from 6-weeks while the investigation is being conducted before you are notified of the results
A review of the account shows a refund will be mailed to the customer for $The customer’s deposit of $was applied to the customer’s total balance of $The balance includes bill dates 08/22/16, 09/21/and the
final bill 09/28/totaling the $therefore the customer will be receiving the difference of $plus $interest totaling $The refund check will be expedited at the customer’s request therefore the customer will receive the check within to business days
A terrible service, whilst trying to connect my gas, which took over a week, I had to speak to rude, uneducated, obnoxious staff and supervisors whom had no logic or sense whatsoever, who lied and kept repeating that someone had been to my home early that afternoon, even though I kept informing them they had not and I'd been there all day! It seems to be a technique they are taught from the gas company, in order to annoy and frustrate their customers to cover their own incompetence! They continued to inform me that that they would now not be able to come for another days!! It was truly unbelievable, I felt like I was in the twilight zone, the way they responded to my questions and frustrations was so strange and made no sense, they would just keep repeating themselves no matter what I asked, in particulate a so called supervisor by the name of Minarva ***, she made no sense at all and seemed to take pleasure in my frustrations It was the most terrible experience and service I have ever received from a big organization that is supposed to help their customers who have paid for their services I am surprised that yankee gas or northeast utilities as they call themselves now, have not been looked into by a higher authority, this is not acceptable, I am sure they must have many other frustrated customers just like me, who can not believe how poorly they've been treated!
A review of the account shows the termination notice was sent to the customer on May 4,
"> We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/27/
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interests
As of today, 06/01/2015, the total balance is $362.04. In order for the gas to be reconnected we would need the past due amount of $plus a security deposit of $575.00, totaling $We are unable to waive the security depositOnce payment is made, a reconnection will be issued for the next business day of which a reconnection charge will also be assessed and applied to the account
Thank you for taking the time to express your concernsIn the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored
It is to offset a potential loss should the customer leave an outstanding bill
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
As courtesy we have reversed the reconnection fee of $The customer’s balance reflects $
We apologize if the customer received anything less than adequate serviceIt’s always disappointing to us when we have not provided superior service to all of our customersThank you again for taking the time to express your concerns
This January my electric bill has gone up $from last January I am using less electricity per wattage hour than last yearMy husband and I are on a fixed income These higher charges are pure Greed by this company I am so angry at having to pay such outrageous monthly bills to them and having to trim food monies Eversource is evergreedy
Eversource is the WORST energy company I have ever dealt withToday they bullied me into paying $on a $bill and that did not pay the bill in fullI was between a rock and a hard place, they shut my power off, with no warning or knock on the door (the worker told me the company told him not to knock on the door and not to let us know he was turning the power off until it was already off, so we would have to pay for it be turned back on) It is a health necessity that the air conditioning be on at all times in my homeEversoure would not accept a payment of $(past due amount) instead it was $to get the power back on, plus an additional $for turning it back on, nothing else was acceptable, that was it!!!!! ScammedThey demanded a $deposit to turn the power on, the $(past due) plus the $and after paying $I still have a balance on my original $bill, how?????? Is this legal and fair??
A review of the account shows termination notices were sent to the customer on 09/02/and 09/23/with a disconnection date of
09/30/We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 10/01/When the customer called on 10/01/to process payment for service restoral the customer was in deed advised that the service would be restored that same dayWe apologize for any inconvenience this may have caused youThe representative should have made you aware that there was no guarantee of a same day restorationWhen payments are made prior to 3:P.M, representatives are permitted to issue a same day reconnection however should be setting the customer’s expectation that there is no guarantee as this is dependent upon our mechanics availability out in the fieldThe representative should have explained to the customer if availability did not allow for a same day reconnection, then service would be restored on the next business dayThank you for bringing this to our attention so we can provide the proper coaching to the representativeWe have waived the $reconnection fee that was applied to the customer’s accountWe appreciate the opportunity to serve you and value you as our customer
The customer's billing concerns have been forwarded to an Eversource Customer Service Supervisor who will be reviewing the customer's concerns immediatelyA Customer Service Supervisor will contact the customer today with their
findings and a resolutionThank you for your patience
Dear Revdex.com:
Thank you for allowing the opportunity to respond to *** *** complaint regarding shut off due to an
outstanding balance on the electric bill A shut off notice was sent on October 24, for the outstanding August bill of $194.16. The service was shut off on November 3,
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan. Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service. A one-time credit of $will be applied to the account.
If I can be of additional assistance, please call me at ***
Very truly yours,
*** *** ***
Regulatory Relations Specialist
AFTER REVIEW OF THE ACCOUNT, WE NEED THE CUSTOMER OF RECORD TO CONTACT US
Complaint: ***
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $The *** *** program is designed for people facing financial hardship and all they have done is reduced my rate from $to $a monthThis cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few yearsI cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.
Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increaseThey are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalizedThey increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supplyThis is a bogus smoke and mirrors trickWho else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%Something must be done to rein in Eversource from continuing these outrageous rate increases
Sincerely,
*** ***
A review of the account shows a $payment was received on 02/19/in addition to a $payment today (02/23/16)After the posting of the payment, the customer had a credit balance of -$however
additionally we have reversed two late payment fees totaling $The customer now has a credit balance of -$that will go towards the next billing statement scheduled to go out around 03/03/The disconnection notice has been cancelled and the customer's service is protectedWe apologize for any delays and inconvenience this may have caused the customer
The account shows the customer spoke with our credit and collection department today (11/30/15) and established a payment arrangement therefore the account is protected from shut off at this time
">The customer will receive a confirmation letter in the mail outlining the payment arrangement details
The customer has expressed concerns with high bills however based on a review of the account, the meter readings are based on actual readingsThe customer states she received a $bill for one month however our records indicate the most recent billing statement (dated 11/15/15; for usage 10/14/15-11/12/15) was for $
Dear Revdex.com:
Thank you allowing the opportunity to respond to *** *** complaint regarding electronic payments.
Our electronic files show that the customer made two separate transactions to submit payment. In accordance with the customer’s actions, two separate transactions were performed.
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made. The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared. After the payments had cleared the bank, a refund was issued and a $goodwill credit was applied to the account.
If I can be of additional assistance regarding this matter, please call ***
Very truly yours,
*** *** ***
Regulatory Relations Specialist
6/27/the customer made a payment over the phone with an Eversource employee. The payment posted to her Eversource account on 6/28/16. On 7/2/the customer processed a payment
through the phone system with Eversource. The payment did not clear her bank on 7/5/16. This is verified by the bank statement provided by the customer. When payments are returned they are automatically retried. This was done on 7/6/also showing on the bank statement provided by the customer. The bank returned the payment on 7/11/because the customer reported it was not authorized for payment. The documentation provided by the customer does not demonstrate this payment has cleared her bank and is not eligible to be refunded
A review of the account shows the termination notice was sent to the customer on April 8, 2016. We have no record of any return mail from the postal service and no record of a payment
agreement established on the customer’s account prior to the termination date of 04/27/
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
As of today, 05/02/2016, the total balance is $6,In order for the electricity to be reconnected we would need the past due amount of $6,plus a security deposit of $390.00, totaling $6,Once payment is made, a reconnection will be issued for the next business day of which a reconnection charge will also be assessed and applied to the account
Dear Revdex.com: It is never our intention for a customer to experience a
service interruption Unfortunately, the generator brought on site to energize did malfunction and another generator large enough to handle the load was brought on site Additionally, manhole access to our equipment was hampered due to automobiles The electricity bill is based upon kilowatt consumption and is measured by a meter When there is no power the meter does not spin and a customer is not charged Please accept our apology for the service interruption Sincerely, Mary Ellen M*** Regulatory Relations Specialist Eversource One NSTAR Way, SUMSWWestwood, MA o ###-###-####
Complaint: ***
I am rejecting this response because:
As I told them when I calledI went online and paid the balance on 9/They didn't even check my account login or anythingI went online today to pay the bill for this month and when I clicked the final "submit payment" the website didn't work againI had to do it twiceNow I'm not sure if my bank account will be debited twiceThere is something wrong with their payment system.
Also, while my electricity was out, I got home with the baby and had to walk around with a lighter in one hand, baby in the other to find flash lightsMy phone died as soon as I got home using that flashlightEnded up putting baby down for a minute to light a candle and he tripped over something and smashed his face on the floorWe are both sick and did not have our humidifiers or warm baths We didn't have a warm meal to take with our meds If there was an emergency we didn't have a phone to call for help.
CL&P must hate babies and not care about their customers safety and their families enough to make sure their payment system is working properlyBut we have no other choice so we have to use themI have a large family and we use 177% more than our neighbors (according to the last report I got from CL&P ) so therefore we pay 177% more than our neighbors and are one of their best customers
Sincerely
*** ***
Complaint: ***
I am rejecting this response because: Eversource did not provide cost estimate comparison for connecting the power from the back of the house where there are no trees and a power line is more secureCurrent and proposed power lines would run between a group of densely populated with trees and branches violating 8' rule Eversource ignores whenever possibleA proposal of drilling on the ledge of a hill to overcome the obstacle and meet height requirement is dangerous and my homeowners insurance will not coverAttaching powerline to the roof is keeping us awake at nightAll private licensed electricians flatly rejected itUsing monopoly power with every customer does not solve any problemsDrilling in the ledge is superbly more expensive than running power from the back without obstacles, according all experts in the field
Sincerely,
*** ***
We have reviewed your concerns and found the company notified the customers whose meter was being exchanged, as well as, your building's
maintenance personnelWe have submitted a claim for the damages you sustained during the meter exchangeOur Claims Department will mail you a submission claim form within hoursYou must complete and return the formIt can take from 6-weeks while the investigation is being conducted before you are notified of the results
A review of the account shows a refund will be mailed to the customer for $The customer’s deposit of $was applied to the customer’s total balance of $The balance includes bill dates 08/22/16, 09/21/and the
final bill 09/28/totaling the $therefore the customer will be receiving the difference of $plus $interest totaling $The refund check will be expedited at the customer’s request therefore the customer will receive the check within to business days
A terrible service, whilst trying to connect my gas, which took over a week, I had to speak to rude, uneducated, obnoxious staff and supervisors whom had no logic or sense whatsoever, who lied and kept repeating that someone had been to my home early that afternoon, even though I kept informing them they had not and I'd been there all day! It seems to be a technique they are taught from the gas company, in order to annoy and frustrate their customers to cover their own incompetence! They continued to inform me that that they would now not be able to come for another days!! It was truly unbelievable, I felt like I was in the twilight zone, the way they responded to my questions and frustrations was so strange and made no sense, they would just keep repeating themselves no matter what I asked, in particulate a so called supervisor by the name of Minarva ***, she made no sense at all and seemed to take pleasure in my frustrations It was the most terrible experience and service I have ever received from a big organization that is supposed to help their customers who have paid for their services I am surprised that yankee gas or northeast utilities as they call themselves now, have not been looked into by a higher authority, this is not acceptable, I am sure they must have many other frustrated customers just like me, who can not believe how poorly they've been treated!
A review of the account shows the termination notice was sent to the customer on May 4,
"> We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 05/27/
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interests
As of today, 06/01/2015, the total balance is $362.04. In order for the gas to be reconnected we would need the past due amount of $plus a security deposit of $575.00, totaling $We are unable to waive the security depositOnce payment is made, a reconnection will be issued for the next business day of which a reconnection charge will also be assessed and applied to the account
Thank you for taking the time to express your concernsIn the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored
It is to offset a potential loss should the customer leave an outstanding bill
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
As courtesy we have reversed the reconnection fee of $The customer’s balance reflects $
We apologize if the customer received anything less than adequate serviceIt’s always disappointing to us when we have not provided superior service to all of our customersThank you again for taking the time to express your concerns