I have always had *** *** for Electric as well as natural gas and I thought their customer service was mediocreNow, I have Eversource and never thought I would ever wish I had *** *** back in my lifeJust to start off, I do not receive a paper statement for a bill in the mail monthlyI receive a second termination notice in the mail every month and a half to two monthsI called the customer service to get this fixed and possibly even get a paperless statement in an emailIt took me three days to get a representative on the phone that did not hang up on meEven then, when I thought I have corrected the issue with my billing statements I would only receive a termination notice, I finally gave up and would call in to pay my billEven still to this day it take me 2-days to finally get someone on the phone to take my money for the billTwo weeks ago I finally got someone on the phone and paid my bill for the monthLast week I received a second termination notice for the amount I paid the following weekWhile at work trying to get in touch with a representative on the phone to correct this issue, THEY TURNED ME OFF! This is after I paid the bill the week priorAfter the last three days of me relentlessly calling, I FINALLY spoke with someoneWhen prompted to provide my account number, the women cut me off and said it was the wrong account number and hung up on me immediatelyI was furious needless to say, so I called back over and over againThe automated message kept stating that all representatives are busy and to call back at a different timeAfter 5pm they close and you have to wait until the following day to go through this ridiculous process yet againAfter more days of calling over and over again I finally spoke to someone who stayed on the phone with me passed providing them with my account numberThey stated they could not find any account that matched my account number, name, address, zip code and SSNEventually, they just hung up on me and I chalked it up to a loss, seeing how it was about 3:30pm and I knew no matter how hard I tried I would never get back on the phone with someoneThe following day I called again and I finally spoke to a very nice gentleman who was able to walk me through the process and apologized up and down for the trouble Eversource has been putting me throughThe man promised that within hours my service will be turned back onMy wife and newborn were just discharged on Sunday and need heat and hot waterI spoke to the gentleman on Monday and I believed that my gas would be turned on Tuesday the latestIt is now Wednesday night and I cannot get Eversource on the phone or get anyone out here to turn my gas back on due to THEIR MISTAKE! Needless to say I have had enough and I don't know what else to do but complainThis is by far the worst company I have ever had to deal with and from the looks of all these reviews I am not alone in this frustrationWe need help and NEED our gas turned back onIf their is another gas provider in your area go with them, Eversource is THE WORSTI will be trying to change my provider immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me get through to Eversource powerThey sent out another person to day to look at the power lines Now they decided that they can trim the treesThat is all I wanted before when I asked them repeatedly to fix the trees on the lineThey said they would cut the trees within the next week I will feel a lot safer when it is doneI will let you know when they do the jobThank you again for your help*** ***
After review of the account, it shows that an explanation has been sent to the customer numerous times.>Generation service charges - the price for the production of electricity (by an electric supplier)This is the only portion of your bill that is open to competition or choice
Transmission charge - the price for delivery of electricity over high voltage power lines from the generation company to the distribution company
Distribution customer service charge - based on the costs associated with connecting a customer to the company's distribution system including the service connection and metering equipment
Distribution charge - the price for delivery of electricity over poles and wires to homes or businesses (by your electric distribution company)
Competitive transition assessment (cta) - the part of a consumer's electric bill that lets the electric distribution company recovers stranded costs
*** delivery charge - the charges imposed by iso New England to maintain a stable electric distribution system in New EnglandState and federal laws require electric customers to pay for fmcc
Combined public benefits charge - the charge is a combination of conservation & load mgmtcharge, the renewable energy investment charge and the system benefits chargeThe funds are used to support cost effective energy conservation programsThe p.u.r.aapproves all programs under this fundThis fund also goes to the renewable energy investment fund, which promotes the growth, development and sale of renewable energy sources
Complaint: ***
I am rejecting this response because:
Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.*** or ***told me it wouldnt go on credit while it was investigated.I did n sent everything they askedplease help
Sincerely,
Sincerely,
*** ***
Eversource has the WORST customer service department out thereIf you call three times in the same day, you will be given different information about the same matterI was asked to have my electrician write a letter to Eversource stating he completed a job of installing a new meter After submitting three letters, because they asked him to include additional information on the letter each time it was submitted, they asked him to submit an additional letter Eversource wanted the new meter number included on the letterThe electrician installed the meter socket in the house not the meter itselfEversource installs the meterAfter the socket was installed by the electrician, he contacted the building inspector who then contacted EversourceThe electrician never sees the meterHow can the electrician include a meter number on his letter when there is no meter installed when he completes his part of the job? The meter number is on the meter that Eversource installed days after the electrician completed the jobThis was never an issue before Eversource took over for CL&P
Complaint: ***
I am rejecting this response because:
The fact that you have no record of me ending the service at ** *** ** shows the businesses inability to keep accurate recordsI contacted them and provided a forwarding addressI have also received forwarded mail from multiple sendors, but nothing from EversourceStill to date, I have not been notified of any outstanding bills from Eversource, the only reason I'm even aware of this situation is because of a credit reporting company that I utilizeIt is unethical to send my account to collections without ever notifying meHow could you expect me to be aware of the issue without any form of notification on your part? As soon as Eversource sends me a bill, I will be happy to pay it if it is owedBut with me being provided notification of an owed balance, I once again ask for this balance to be removed from collections and the derogatory remark be removed from my credit report.
Sincerely,
*** ***
A review of the account shows the termination notice was sent to the customer on September 1, 2015.
We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 09/24/15. The Public Utilities Regulatory Authority (PURA) requires Eversource to send a termination notice via mail however Eversource is not required to notify customers via phonePlease accept our apologies for the unsatisfactory experience you had with our company To reconnect service, there is a service fee of $for a next business day reconnect however since the customer requested a same day reconnect the fee is $of which was applied to the customer’s accountDue to the inconvenience the customer experienced, the customer will be charged the minimal reconnection rate of $therefore an adjustment was applied to the customer’s account of $The customer’s balance is now $
After a review of the account, the support cable repair is scheduled for today (10/06/15)Repair completion was anticipated to be completed by 10/02/however due to unforeseen events, the repairs were postponed
We apologize for the repair delays and any inconvenience this may have caused you
After reviewing the customer’s account with our Claims Department, it was confirmed that the claim submitted on 06/22/has been deniedOur Claims Department confirms that the incident with the transformer on
06/19/was a result of a bird coming in contact with our electrical equipmentTherefore the losses you sustained were not the result of negligence or poor workmanship on the part of Eversource
Complaint:
***
I am rejecting this response because:
If you reviewed the account as stated you would have noticed that I am not good at paying the bill on time but everytime I received a shutoff notice I called to pay the bill to avoid it, I don't care what you claim I did not receive a noticeAlso I have also always received a recorded phone message which now your company can not even be nice enough to do, was never a problem beforeNext, when someone asks to speak to a supervisor because the person they are talking to on the phone is rude they should be able to, not be told noYou charge high enough prices that you could at least be polite to your customers
Sincerely,
*** ***
After a review of the account, the customer enrolled for electronic billing on 03/12/therefore her final bill was emailed to
face="Calibri">*** on 06/01/An additional copy of the bill has been emailed to the customer today (06/26/15)The customer’s account has been recalled from the collection agency temporarily, to allow the customer to process their paymentIf the bill goes unpaid, it will be referred back to the collection agency
Complaint: ***
I am rejecting this response because:
Eversource Revdex.com Complaint: ***
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $to $a monthThis cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few yearsI cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.
Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increaseThey are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalizedThey increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supplyThis is a bogus smoke and mirrors trickWho else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%
Something must be done to rein in Eversource from continuing these outrageous rate increases
Sincerely,
*** ***
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Ones again your responce talk about poles/ wires witch I really dont have anything to do with and I should not have to pay for it, thats your investment in the business in order to deliver electricity to customers other ways I should have a shair of the profit you make Distribution charge ot district charge it wont make since to any one, on my bill two times as well as trasmission charges, *** charges, beside *** *** and revenue charges, all this are just extra charges in order to scam customers more and more and need to be explained in details with document to support it from the state or federal goverment that require me to pay for it
Sincerely,
*** ***
After a review of the account, the account shows that the customer’s service was to be terminated on 11/16/due to the delinquent balance on the account of $Our records indicate the incorrect meter was
disconnected on 11/16/therefore the customer’s service was never interrupted until 01/05/when Eversource had discovered there was unidentified usage on the customer’s meterWe sincerely apologize for the inconvenience this caused the customerThe reconnection fee of $85 was waived and the $credit card payment fee will be credited to the customer’s accountThe security deposit payment of $unfortunately cannot be refunded however it will be applied to the customer’s monthly service account and will be used towards future billing charges
A review of the account confirms the gas installation start date will be no later than 09/19/Our time frame to complete new gas installation is about a 4-week time frameWe apologize for any inconvenience
this may have caused, however the customer’s natural gas account will not be credited
Complaint: ***
I am rejecting this response because:The business has had over weeks of notifications of the error and have still not corrected it as it stands, this timeframe is
unacceptableI have heard the same thing for weeks that is is being "worked on"The only resolution that is acceptable is a full and immediate correction of the issue.
Sincerely,
*** ***
So with the summer electric bill being high I fell a tad behindI always call to stay off the shut off list so I called 9/and the billing recording said I had to pay by 9/to avoid shut off so I was happy cause payday was that day no worries, so on 9/at 1:36pm they cut off the power I asked the guy to just let me call and was told nope so I called explained what the message had told me and was told pretty much oh well, so whatever I just want to pay my bill then and the rep said ok yoyr past due amount plus reconnect fee plus security deposit Well of course I dont have that much if I did there wouldnt have been a past due amountSo I offered my past due amount and asked if they can just add to each months bill until they get the security deposit and was told noI went through levels of supervisors and still no give at all even though it was thier system that caused this to happenIve had clp and eversource for over years never had the power shut off and this is how we are treatedI can not wrap my head around the power they hold over us it is truly a disgrace I feel as though they shut us off on purpose to collect a deposit, I was also told if I make to much to apply for state aid I should go to churches and salvation army to get the moneyReally Im consider I guess middle class and can imagine how harsh this is for folks worse off than ISo looks like no power for over weeks in our houseSo very unfair
After a review of the account, a Credit and Collections Supervisor made an attempt on 10/14/(9:AM) to reach the customer to discuss her concernsAn additional request was submitted today (10/16/15) to have a
Manager call you as soon as possible to discuss your concerns. Thank you for providing Eversource feedback regarding your experienceWe apologize for the less than adequate serviceWe value you as a customer and will be taking the appropriate measures with our representatives by providing any necessary coaching and/or training
Complaint: ***
I am rejecting this response because:
The uti;ity's response is lacking (and disingenuous)a) Please see C.G.S16-(7) (4)The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm(This proves by definition that the utility cut my trees without consent or permission)This is an act of vandalism, and the law was brokenb) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint(I believe "thug" is more appropriate with respect to his job description)c) The settlement proposed is lackingI will settle on a number of good sized bushes covering the areas that were removed.,
Sincerely,
*** ** ***
Complaint: [redacted]
I am rejecting this response because:
Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance running. I haven't called to complain because I'm sick and tired aggravated and annoyed. But if they speak with [redacted] who has been here then they will know. And to prove my point I can call your office to indicate that the problem has not been resolved. Maybe one of you can come to my house and see what the issue is and maybe you can fix it. It's been over a year and I'm tired of making phone calls. At this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconvenienced. Because I pay my bill on time for service which I am not receiving at 100%. So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situation. No one lives it everyday like my family and I. And at this point it appears to me that no one cares. I have been a lifelong customer and have always paid my bill on time. It would be obvious that if I pay for service I should get service. Not interrupted service. It has been more than a year now. And not to mention I had to make over 20 calls or more to get [redacted] to come out to my residence because they kept telling me it was my panel. If I had the knowledge to handle the problem myself I would. But that is not the case. Again. No one but [redacted] know what goes on in my house because he has been here and had witnessed the problem. I cant even watch tv or use my microwave. I have had my washer repaired once and my dryer twice. And at this point I blame the repairs to the electrical problem. This is a fairly new home built in 1999. It's not reasonable to have problems like this. Again if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problem. It's totally unreasonable. And I think it's kinda ridiculous that [redacted] is expecting me to settle for at this point a $25 dollar credit to my account. That's a what I can "a slap in the face". Totally unreasonable for all my troubles for the last year.
Sincerely,
[redacted]
I have always had *** *** for Electric as well as natural gas and I thought their customer service was mediocreNow, I have Eversource and never thought I would ever wish I had *** *** back in my lifeJust to start off, I do not receive a paper statement for a bill in the mail monthlyI receive a second termination notice in the mail every month and a half to two monthsI called the customer service to get this fixed and possibly even get a paperless statement in an emailIt took me three days to get a representative on the phone that did not hang up on meEven then, when I thought I have corrected the issue with my billing statements I would only receive a termination notice, I finally gave up and would call in to pay my billEven still to this day it take me 2-days to finally get someone on the phone to take my money for the billTwo weeks ago I finally got someone on the phone and paid my bill for the monthLast week I received a second termination notice for the amount I paid the following weekWhile at work trying to get in touch with a representative on the phone to correct this issue, THEY TURNED ME OFF! This is after I paid the bill the week priorAfter the last three days of me relentlessly calling, I FINALLY spoke with someoneWhen prompted to provide my account number, the women cut me off and said it was the wrong account number and hung up on me immediatelyI was furious needless to say, so I called back over and over againThe automated message kept stating that all representatives are busy and to call back at a different timeAfter 5pm they close and you have to wait until the following day to go through this ridiculous process yet againAfter more days of calling over and over again I finally spoke to someone who stayed on the phone with me passed providing them with my account numberThey stated they could not find any account that matched my account number, name, address, zip code and SSNEventually, they just hung up on me and I chalked it up to a loss, seeing how it was about 3:30pm and I knew no matter how hard I tried I would never get back on the phone with someoneThe following day I called again and I finally spoke to a very nice gentleman who was able to walk me through the process and apologized up and down for the trouble Eversource has been putting me throughThe man promised that within hours my service will be turned back onMy wife and newborn were just discharged on Sunday and need heat and hot waterI spoke to the gentleman on Monday and I believed that my gas would be turned on Tuesday the latestIt is now Wednesday night and I cannot get Eversource on the phone or get anyone out here to turn my gas back on due to THEIR MISTAKE! Needless to say I have had enough and I don't know what else to do but complainThis is by far the worst company I have ever had to deal with and from the looks of all these reviews I am not alone in this frustrationWe need help and NEED our gas turned back onIf their is another gas provider in your area go with them, Eversource is THE WORSTI will be trying to change my provider immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me get through to Eversource powerThey sent out another person to day to look at the power lines Now they decided that they can trim the treesThat is all I wanted before when I asked them repeatedly to fix the trees on the lineThey said they would cut the trees within the next week I will feel a lot safer when it is doneI will let you know when they do the jobThank you again for your help*** ***
After review of the account, it shows that an explanation has been sent to the customer numerous times.>Generation service charges - the price for the production of electricity (by an electric supplier)This is the only portion of your bill that is open to competition or choice
Transmission charge - the price for delivery of electricity over high voltage power lines from the generation company to the distribution company
Distribution customer service charge - based on the costs associated with connecting a customer to the company's distribution system including the service connection and metering equipment
Distribution charge - the price for delivery of electricity over poles and wires to homes or businesses (by your electric distribution company)
Competitive transition assessment (cta) - the part of a consumer's electric bill that lets the electric distribution company recovers stranded costs
*** delivery charge - the charges imposed by iso New England to maintain a stable electric distribution system in New EnglandState and federal laws require electric customers to pay for fmcc
Combined public benefits charge - the charge is a combination of conservation & load mgmtcharge, the renewable energy investment charge and the system benefits chargeThe funds are used to support cost effective energy conservation programsThe p.u.r.aapproves all programs under this fundThis fund also goes to the renewable energy investment fund, which promotes the growth, development and sale of renewable energy sources
Complaint: ***
I am rejecting this response because:
Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.*** or ***told me it wouldnt go on credit while it was investigated.I did n sent everything they askedplease help
Sincerely,
Sincerely,
*** ***
Eversource has the WORST customer service department out thereIf you call three times in the same day, you will be given different information about the same matterI was asked to have my electrician write a letter to Eversource stating he completed a job of installing a new meter After submitting three letters, because they asked him to include additional information on the letter each time it was submitted, they asked him to submit an additional letter Eversource wanted the new meter number included on the letterThe electrician installed the meter socket in the house not the meter itselfEversource installs the meterAfter the socket was installed by the electrician, he contacted the building inspector who then contacted EversourceThe electrician never sees the meterHow can the electrician include a meter number on his letter when there is no meter installed when he completes his part of the job? The meter number is on the meter that Eversource installed days after the electrician completed the jobThis was never an issue before Eversource took over for CL&P
Complaint: ***
I am rejecting this response because:
The fact that you have no record of me ending the service at ** *** ** shows the businesses inability to keep accurate recordsI contacted them and provided a forwarding addressI have also received forwarded mail from multiple sendors, but nothing from EversourceStill to date, I have not been notified of any outstanding bills from Eversource, the only reason I'm even aware of this situation is because of a credit reporting company that I utilizeIt is unethical to send my account to collections without ever notifying meHow could you expect me to be aware of the issue without any form of notification on your part? As soon as Eversource sends me a bill, I will be happy to pay it if it is owedBut with me being provided notification of an owed balance, I once again ask for this balance to be removed from collections and the derogatory remark be removed from my credit report.
Sincerely,
*** ***
A review of the account shows the termination notice was sent to the customer on September 1, 2015.
We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 09/24/15. The Public Utilities Regulatory Authority (PURA) requires Eversource to send a termination notice via mail however Eversource is not required to notify customers via phonePlease accept our apologies for the unsatisfactory experience you had with our company To reconnect service, there is a service fee of $for a next business day reconnect however since the customer requested a same day reconnect the fee is $of which was applied to the customer’s accountDue to the inconvenience the customer experienced, the customer will be charged the minimal reconnection rate of $therefore an adjustment was applied to the customer’s account of $The customer’s balance is now $
After a review of the account, the support cable repair is scheduled for today (10/06/15)Repair completion was anticipated to be completed by 10/02/however due to unforeseen events, the repairs were postponed
We apologize for the repair delays and any inconvenience this may have caused you
After reviewing the customer’s account with our Claims Department, it was confirmed that the claim submitted on 06/22/has been deniedOur Claims Department confirms that the incident with the transformer on
06/19/was a result of a bird coming in contact with our electrical equipmentTherefore the losses you sustained were not the result of negligence or poor workmanship on the part of Eversource
Complaint:
***
I am rejecting this response because:
If you reviewed the account as stated you would have noticed that I am not good at paying the bill on time but everytime I received a shutoff notice I called to pay the bill to avoid it, I don't care what you claim I did not receive a noticeAlso I have also always received a recorded phone message which now your company can not even be nice enough to do, was never a problem beforeNext, when someone asks to speak to a supervisor because the person they are talking to on the phone is rude they should be able to, not be told noYou charge high enough prices that you could at least be polite to your customers
Sincerely,
*** ***
After a review of the account, the customer enrolled for electronic billing on 03/12/therefore her final bill was emailed to
face="Calibri">*** on 06/01/An additional copy of the bill has been emailed to the customer today (06/26/15)The customer’s account has been recalled from the collection agency temporarily, to allow the customer to process their paymentIf the bill goes unpaid, it will be referred back to the collection agency
Complaint: ***
I am rejecting this response because:
Eversource Revdex.com Complaint: ***
I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $to $a monthThis cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few yearsI cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.
Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increaseThey are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalizedThey increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supplyThis is a bogus smoke and mirrors trickWho else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%
Something must be done to rein in Eversource from continuing these outrageous rate increases
Sincerely,
*** ***
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Ones again your responce talk about poles/ wires witch I really dont have anything to do with and I should not have to pay for it, thats your investment in the business in order to deliver electricity to customers other ways I should have a shair of the profit you make Distribution charge ot district charge it wont make since to any one, on my bill two times as well as trasmission charges, *** charges, beside *** *** and revenue charges, all this are just extra charges in order to scam customers more and more and need to be explained in details with document to support it from the state or federal goverment that require me to pay for it
Sincerely,
*** ***
After a review of the account, the account shows that the customer’s service was to be terminated on 11/16/due to the delinquent balance on the account of $Our records indicate the incorrect meter was
disconnected on 11/16/therefore the customer’s service was never interrupted until 01/05/when Eversource had discovered there was unidentified usage on the customer’s meterWe sincerely apologize for the inconvenience this caused the customerThe reconnection fee of $85 was waived and the $credit card payment fee will be credited to the customer’s accountThe security deposit payment of $unfortunately cannot be refunded however it will be applied to the customer’s monthly service account and will be used towards future billing charges
A review of the account confirms the gas installation start date will be no later than 09/19/Our time frame to complete new gas installation is about a 4-week time frameWe apologize for any inconvenience
this may have caused, however the customer’s natural gas account will not be credited
Complaint: ***
I am rejecting this response because:The business has had over weeks of notifications of the error and have still not corrected it as it stands, this timeframe is
unacceptableI have heard the same thing for weeks that is is being "worked on"The only resolution that is acceptable is a full and immediate correction of the issue.
Sincerely,
*** ***
So with the summer electric bill being high I fell a tad behindI always call to stay off the shut off list so I called 9/and the billing recording said I had to pay by 9/to avoid shut off so I was happy cause payday was that day no worries, so on 9/at 1:36pm they cut off the power I asked the guy to just let me call and was told nope so I called explained what the message had told me and was told pretty much oh well, so whatever I just want to pay my bill then and the rep said ok yoyr past due amount plus reconnect fee plus security deposit Well of course I dont have that much if I did there wouldnt have been a past due amountSo I offered my past due amount and asked if they can just add to each months bill until they get the security deposit and was told noI went through levels of supervisors and still no give at all even though it was thier system that caused this to happenIve had clp and eversource for over years never had the power shut off and this is how we are treatedI can not wrap my head around the power they hold over us it is truly a disgrace I feel as though they shut us off on purpose to collect a deposit, I was also told if I make to much to apply for state aid I should go to churches and salvation army to get the moneyReally Im consider I guess middle class and can imagine how harsh this is for folks worse off than ISo looks like no power for over weeks in our houseSo very unfair
After a review of the account, a Credit and Collections Supervisor made an attempt on 10/14/(9:AM) to reach the customer to discuss her concernsAn additional request was submitted today (10/16/15) to have a
Manager call you as soon as possible to discuss your concerns. Thank you for providing Eversource feedback regarding your experienceWe apologize for the less than adequate serviceWe value you as a customer and will be taking the appropriate measures with our representatives by providing any necessary coaching and/or training
Complaint: ***
I am rejecting this response because:
The uti;ity's response is lacking (and disingenuous)a) Please see C.G.S16-(7) (4)The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm(This proves by definition that the utility cut my trees without consent or permission)This is an act of vandalism, and the law was brokenb) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint(I believe "thug" is more appropriate with respect to his job description)c) The settlement proposed is lackingI will settle on a number of good sized bushes covering the areas that were removed.,
Sincerely,
*** ** ***
Complaint: [redacted]
I am rejecting this response because:
Obviously there is an issue because the tech has been in my house three times monitoring my television and microwave which both do not work when any other electrical appliance running. I haven't called to complain because I'm sick and tired aggravated and annoyed. But if they speak with [redacted] who has been here then they will know. And to prove my point I can call your office to indicate that the problem has not been resolved. Maybe one of you can come to my house and see what the issue is and maybe you can fix it. It's been over a year and I'm tired of making phone calls. At this point my complaint is that I would like to be reimbursed for 50% of my bills for each month that I've been inconvenienced. Because I pay my bill on time for service which I am not receiving at 100%. So I believe it's only reasonable for anyone to understand that if I'm complianing to the Revdex.com is because I am very dissatisfied with this whole situation. No one lives it everyday like my family and I. And at this point it appears to me that no one cares. I have been a lifelong customer and have always paid my bill on time. It would be obvious that if I pay for service I should get service. Not interrupted service. It has been more than a year now. And not to mention I had to make over 20 calls or more to get [redacted] to come out to my residence because they kept telling me it was my panel. If I had the knowledge to handle the problem myself I would. But that is not the case. Again. No one but [redacted] know what goes on in my house because he has been here and had witnessed the problem. I cant even watch tv or use my microwave. I have had my washer repaired once and my dryer twice. And at this point I blame the repairs to the electrical problem. This is a fairly new home built in 1999. It's not reasonable to have problems like this. Again if anyone would like to come to my home at any time they're more than welcome !!!! I would not be filing this complaint if there wasn't a problem. It's totally unreasonable. And I think it's kinda ridiculous that [redacted] is expecting me to settle for at this point a $25 dollar credit to my account. That's a what I can "a slap in the face". Totally unreasonable for all my troubles for the last year.
Sincerely,
[redacted]