Olighting

At this time, I have been contacted
directly by Olighting regarding complaint ID ***, however my complaint has NOT been resolved because:
The company keeps promising they will send me a refund, but they keep making excuses as to why I haven't received the moneyThey said the hois because they need to "process the cancellation with the merchant" when it is entirely their responsibility to pay me back, and take whatever losses they must on their endThe fact is - I never received the merchandise - there is no argument there! As a recap - this was originally an order they said they had in stock at their warehouse in New Jersey, and I would receive it two weeks after I placed the order on June *In late June, they admitted they never had it in stock to begin with - that it was being made in Italy, and they had no control over how long that would takeIn July they said they had no control bc it was apparently lost somewhere on a ship on the Atlantic. Then they said they had no control bc it was stuck in customsIn August they said they had no control bc it was lost in a New Jersey warehouse. Then they said they had no control bc the warehouse was supposedly closed for August (?) so I would have to wait until SeptemberIn September they said they had no control bc was it was now lost somewhere amongst the shipping companyNow it is late September....and they are saying even a refund is out of their control bc "for consistency of how they do business" (whatever that means), they have to wait for the merchant to agree to give THEM a refund before they will give ME a refundI am here to say that after nearly months of the most complicated run-around I have ever endured, a refund is about as likely to happen as receiving my products ever wasChances are very good that I will never see this money againWould be very grateful for your continued assistanceThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have already resolved our issue with Olighting through our credit card company, which now has a copy of all our email exchanges with them, but I just wanted to forewarn others that this company does not abide by and acceptable code of business ethics There must be a body that governs and monitors unfair and fraudulent practices by internet companies, so hopefully, the numerous reports on this company will lead to some form of investigation After dealing with them for several months, we feel that this is a small company run by people -- Chris C*** and Jose C*** -- someone by the name of Claudia M*** is normally copied on emails from them, but she has never once communicated with us directly We even doubt if they actually have all the stock (or direct access to the stock) that they claim to have We ordered a total of items (listed below) costing nearly USD$8,000, and only received items #3, & six months later -- but not without much stress and frustration, and not before an endless exchange of emails We were left feeling dumbfounded and disgusted at the way we were treated -- our questions were left unanswered, and the two men listed above were constantly out of office attending trade events or replies were totally irrelevant to our questions At times, other people's invoices were sent to us, and they kept asking us to resend copies of our invoicesEmpty promises were made on a weekly basis regarding deliveries Inefficiency, we can tolerate, but not the blatant intention to mislead us into thinking that delivery was imminent when they are not They were unprofessional, disrespectful and misled us to believe that our items would be delivered to us, week after week After months, we got very tired and no longer wanted to push for the remaining big ticket items that were still outstanding -- we asked for a refund, but they never responded to this request -- more empty promises were made It was a nightmare dealing with these people -- I hope that finally the law catches up with what they are doing to customers I can see from the long list of complaints that it won't be long before this happens
50-bulb Flos chandelier
30-bulb Flos chandelier
Mooi chandelier
Sonnemon swing arm table lamp
Aliza Nan table lamp

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

This client threatened to extort us after realizing we were in the right. The clients invoice was clearly marked from day one. Considering the circumstances, we first offered to help the client arrange an exchange, then the client went ahead and disputed the charge causing all sorts of headaches. I...

am happy to supply any information needed. In the meantime, here is a link to our return policy: http:[redacted]
 
We are more than happy to accept returns however if a client is skeptical, we feel that ordering one and not many to test, is best.

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]The company sent me another e-mail saying they do not understand why I "don't see" the refund on my statement.  They have offered me a $200 credit but I am not in need of their products at this time, and I wouldn't trust them to follow through on that.This is the third time that I essentially get the same response.  They have no proof that they issued the refund and I do have proof that they didn't.I think that other people are probably getting cheated by this company and that it would be good for Olighting to be publicly listed as a problem company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Olighting has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Olighting is a complete sham. Only 1/2 of an order was delivered. All followup inquires on shipping were met with lies about warehouses being closed until the point issuing a credit card dispute is difficult. Following canceling the order, they state credit was issued but credit card company disputes this.
DO NOT SHOP THERE

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
Olighting contacted us to let us know that the table we ordered was in and they could either send it to us or send us a check. We elected to have them send the table. They only notified us of the table after I submitted this claim and filed a formal internet fraud complaint with the Attorney Gerneral of NY, in addition to threatening small claims court. Note that it took multiple emails to finally get them to send the tracking information. The table should arrive today 1/**/15. I will confirm it's delivery once I see it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].  I did file a dispute with my credit card company about the charge of over $4000 that O lighting promised to refund but then refused to...

refund when I asked them to do so.  The credit card company has researched the case and has decided the dispute in my favor.  At the same time, Olighting (specifically Chris C[redacted], the apparent owner of the business) has been in touch with me threatening legal action, on what basis I have no idea.  He is a thief and he deserves to be put out of business.Sincerely,[redacted]

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The company keeps promising they will send me a refund, but they keep making excuses as to why I haven't received the money. They said the hold-up...

is because they need to "process the cancellation with the merchant" when it is entirely their responsibility to pay me back, and take whatever losses they must on their end. The fact is - I never received the merchandise - there is no argument there!  As a recap - this was originally an order they said they had in stock at their warehouse in New Jersey, and I would receive it two weeks after I placed the order on June  *. In late June, they admitted they never had it in stock to begin with - that it was being made in Italy, and they had no control over how long that would take. In July they said they had no control bc it was apparently lost somewhere on a ship on the Atlantic. Then they said they had no control bc it was stuck in customs. In August they said they had no control bc it was lost in a New Jersey warehouse. Then they said they had no control bc the warehouse was supposedly closed for August (?) so I would have to wait until September. In September they said they had no control bc was it was now lost somewhere amongst the shipping company. Now it is late September....and they are saying even a refund is out of their control bc "for consistency of how they do business" (whatever that means), they have to wait for the merchant to agree to give THEM a refund before they will give ME a refund. I am here to say that after nearly 4 months of the most complicated run-around I have ever endured, a refund is about as likely to happen as receiving my products ever was. Chances are very good that I will never see this money again. Would be very grateful for your continued assistance. Thank you!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Olighting regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They said that  the credit has been finalized & asked if I wanted to move forward with the order.  I did not want to move forward because I do not trust this company.  I don't feel comfortable giving them more money in hopes they will send my product.  They have promised multiple times in the past that my sconces where on their way, but they never came.  Who is to say they will actually send them this time. I already ordered the sconces from a more reputable website & have received them. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Olighting has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Olighting has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]