Olighting

Review: I ordered two lamps from Olighting on June **, 2013. The website said they would be available in 3-4 weeks and the invoice stated a ship dated of July, **. When I submitted the order online my American Express Card was debited approximately $2000 for the lamps. It is now February 2014 and the lamps have still not arrived. I been working with [redacted], who has given me any number of excuses and has told me repeatedly the lamps will be in here just another few weeks. Jose was extremely poor at following up and I had to send multiple e-mails and place numerous calls. Finally, I gave up and in December 2013 asked for a refund. Again, the communication back to me was extremely poor. I received an e-mail two weeks ago saying that he had processed the credit. It still has not come through and he no longer answers my emails.

I have multiple emails over the last 8 months documenting my experience.Desired Settlement: I would like the total amount I paid for the lamps refunded to my American Express Card.

Review: I ordered 2 sconces in August 2015. The website advertised, in bold red print, that the lights were in-stock and I would receive them by the end of August 2015. It is now almost the end of December 2015 & I still don't have my sconces. I have tried countless times to resolve this issue with Olighting.com to no avail. I have spoken with Jose & Chris multiple times, and keep getting the run around, if I can even get a hold of anybody. It is very difficult to reach someone in the first place, then we I do, I am promised that my lights are coming. After months of trying to contact them, I was told I would receive them 12/*/15. I did not receive them. Then I was told that there was no way I would get them later than 12/**/15. It is 12/**/15 & I haven't received them. I was of course charged $360 the same day I ordered them. While all this was going on, I received an e-mail from Chris stating that because it has been so long since I placed my order, & still don't have the product, that they were legally obligated to refund my money. He said they tried to refund it, but it didn't go through. Chris said that they "changed merchants" during this process & the merchant took the money from them, but they didn't give it to me. So now they were not able to refund my money "again" until it gets resolved from the merchant. It was going to take 4-6 months. They also weren't able to ship my lights because I didn't have any payment on record now. Their solution was for me to file a discrepancy with my bank so I could get my money back, & the bank will have to work it out with them. I did get a temporary credit from my bank, so now I should be freed up to receive my order. They did offer a 15% discount when it does finally ship, but that is still yet to happen.

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They said that the credit has been finalized & asked if I wanted to move forward with the order. I did not want to move forward because I do not trust this company. I don't feel comfortable giving them more money in hopes they will send my product. They have promised multiple times in the past that my sconces where on their way, but they never came. Who is to say they will actually send them this time. I already ordered the sconces from a more reputable website & have received them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased lighting fixtures online on July [redacted], 2014 and the vendor said he would deliver the items in 4-5 weeks. It`s been almost 8 weeks and the vendor can`t even they me when he`ll be able to deliver the items.Desired Settlement: I want to be fully refunded for the price paid.

Review: I ordered three lights from this company (which is also known as Opad) in October 2013 of which I only received two. I am requesting a full refund ($149 US).

Here is what happened:

• They delivered two of the three lights in December 2013.

• There were many emails back and forth as I tried to find out where the missing third light was and when I would receive it. (Note that I had to initiate the investigation – there was no explanation from Opad about this missing light.) I was assured by their staff member, [redacted], that it would be investigated and that a third light would be delivered.

• On Dec **, I informed [redacted] that I was moving to Australia in February, and that the light must arrive before we moved.

• There were many emails after this. Several times throughout this whole process, I grew frustrated with the delays and promises for delivery, and asked for a refund on the third light. I was given assurance the light would arrive and was even offered a $50 GIFT CARD for all my troubles. I never received this.

• On Feb *, I reminded [redacted] I was moving to [redacted] and gave him the option to ship the light to a Canadian address between Feb *-** (which is where I was going to see my parents before going to Australia.) Or he could ship it to Australia (and I gave him the address.) [redacted] said he would ship to Canada – but again he did not.

• On Feb **, the third light had still not arrived. [redacted] indicated the light should have shipped to Canada. It never arrived there.

• On Feb **, [redacted] indicated the light had been delivered to the USA to my old address.

• On Mar **, [redacted] became involved and assured he would help me. He asked me to follow up with my old neighbours to see if they knew anything about the delivery with the third light. I did that, but no luck as the neighbours knew nothing.

• On April **, [redacted] indicated he would ship the light to me, and I gave him my parents’ address in Canada to where he could ship it so he could save on shipping expenses to Australia.

• After still not receiving the light, after many follow up emails, on June **, [redacted] indicated via email that the light was shipped to Canada via USPS. However, my parents did not receive the light! I asked [redacted] for the tracking number AND to verify the address he shipped to. He never responded to this inquiry nor to my several follow up emails.

The service from this company is despicable. It’s been over 9 months since I ordered this. I have 80 emails back and forth saved about this issue. I would like a full refund of $149 since I never received the 3rd light.

Invoice date is 10/**/2013

Invoice # is [redacted] Product is Smart and Green Egg Wireless LED Table Lamp for $149 each.Desired Settlement: Full refund desired.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].

Sincerely,

Review: I ordered light fixtures from OLighting on July *, 2013. This was three months ago. I have contacted [redacted] at OLighting, in addition to many other people who work for OLighting, since my order date, inquiring when my fixtures would be delivered. I was given unrealistic delivery date after unrealistic delivery date, as they told me things like, "They will ship out next week", and so on, for the past three months. At this point, I am not sure if I will ever receive my fixtures. They cost $300, which I have already been billed for, and for me, this is quite a lot of money, as is for most people.

The latest response from [redacted] was that he would issue me a 20% discount, and a $100 gift certificate on further purchases. I explained to him that there would be no way that I would ever buy from them again, so the gift certificate was worthless, but did appreciate the 20% discount, although I don't know how or when I will get it, considering they already billed my credit card for the full purchase amount.

At this point, I have no faith that I will actually ever receive my light fixtures, because of the string of unkept promised delivery dates over the past three months. I really just want my light fixtures, and that is all.Desired Settlement: I want my products. I think they should tell their warehouse to ship me my products overnight, and right away. I have waited way too long.

Review: -order placed on 2/**/14 wit [redacted] invoice stated shipping date 2/**/2014

-2/**/14 called and check the status, the store was unable to locate the item, email the same day

-2/**/14 [redacted] replied email "We are currently awaiting the delivery of the container from the Netherlands, sorry for the delay. [redacted] will be sure to follow up and get back to you ASAP"

-2/**/14 called and email to check status, no response

-2/**/14, called and check the status, spoke with [redacted], [redacted] told me will let me know the following Monday(3/*)

-3/*/14 called again to check status, [redacted] said the order is delay, will ship out by 3/**,which no one ever informed me the order will be delayed from the original sip date by 3 weeks.

-3/*/14, agreed with the compensation for $100 store credit x2 and Olighting snet me an update invoice stated new ship date 3/** and promise will provide me the tracking number via UPS

-3/**/14, email to check the status again, [redacted] email back "The container just got to the warehouse and is being unloaded. Since it may not ship until Monday, I have removed us from the equation. Typically the order would need to ship to us with a full truck, then we would re ship to you however considering the circumstances, I have asked the messenger service to meet at the warehouse to take care of this for us.We will keep you posted"

3/**/14, called and email to check the status, no response

3/**/14, called to check status, spoke with [redacted],he told me they will ship out next day(3/**) and provide me tracking number, I email him again to confirm.

3/**/14, called and email to check status, no response

3/**/14, called and check status, spoke with [redacted], he can not provide me tracking number and claimed the item has been shipped out

3/**/14, finally received the tracking number from [redacted] via email, it turned out they shipped out on 3/**/14, and will arrive my shipping address on 3/**, and it's not by UPS, it's a company called"CRST" by truck.

to summarize, this company never did what they said and failed to update me all the information (i.e. delay), and lied about how they will ship the item, again, lied about how will they handle the delayDesired Settlement: I would like the compensation for first delay refund to my credit card ($200) and request another $200 refund to my credit card for the second delay, since I do not want to have business with them again.

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

On 4/*/2014, Olighting email me, please see below, however, there is nothing be resolved,

[redacted],

While its not surprising based on previous conversations, it was disappointing to read your recent review. I feel that considering the circumstances, its important for me to also share my opinion and feeling in regards to how we were spoken to by you, and treated during the process.

We will be sure to proceed accordingly.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order scones on June [redacted]. The shipping date was listed as June [redacted]. After several emails and phone calls, I was told on July [redacted] that 'the last batch of black fixtures that came in was damaged and had to be reordered but the system was not updated correctly and showed as in stock. If you would like to wait, I can issue a 15% discount on the order in the form of a credit back to your card.' I agreed to wait if issued the 15% credit. Fast forward to September, no sconces and no credit. On Sept *, I received an email stating:

'The credit has been issued. I will send you the receipt within 24 hours when it is sent my way. The order will be shipped out finally by end of next week. I will send you tracking information the moment it is available.' None of that happened. Finally on Sept **, I was told the item would ship out by 10/*. Still no response as to what was going on with the 15% credit. On October [redacted] when I had not received any tracking info I reached out AGAIN asking if the item had been shipped. No response. Emailed again on Oct [redacted]. I received the following email today:

'The order did in fact not ship out. I apologize for the way this happened. I am sending cancellation request to the warehouse this afternoon and once it is confirmed, we will send the information to accounting for the credit to be issued. I will follow up with you when this is complete.'

No explanation as to why it did not ship yet again. Makes absolutely no sense that a legitimate business would not know when an item is shipping if it is in fact in stock at their warehouse. Also, it was a blatant lie that the credit was issued on Sept * and I would receive proof within 24 hrs. I have emailed again asking for more detail on why exactly the item did not ship and when I can expect to receive the refund. Based on the 4 months of complete craziness I have endured with this company (I have all the emails to prove the constant lies and incompetence), I am beyond skeptical I will get a full refund....they haven't even been able to issue a 15% credit.

PLEASE HELP!!!!! I want a credit of the 197.96 that was paid to them in June.Desired Settlement: Full refund and proof of refund ASAP ($197.96, Invoice# [redacted])

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: Beware of this vendor. They did not perform as promised and ship my order, even after several conversations with them. I've now done quite a bit of research and found out that they are dealing without authorization and that this is their reputation. Avoid them at all cost.

Consumer

Response:

Beware of this vendor. They did not perform as promised and ship my order, even after several conversations with them. I've now done quite a bit of research and found out that they are dealing without authorization and that this is their reputation. Avoid them at all cost.

Here are the facts.

An order was made online for 3 Nobi Wall on 6/**. At that time, expected delivery said "1-2 weeks"

On 7/*, I called customer service and they said they would check into it. They never responded.

On or about 7/**, I sent an email via their contact us system. I was told by their representative via email that it would ship on 7/**

On 8/* I called again, as the units had not been sent. This time, I asked to speak to a supervisor. They transferred me to [redacted]. I had the expectation at that point that they had no intention of shipping the unit. [redacted] said he would check with the manufacturer and get back to me right away. I asked him for his email to confirm he actually existed, which he did in fact send me.

On or about 8/*, no response. I emailed to check. No response.

On 8/**, I emailed [redacted] to tell him I wanted to cancel the transaction and that I wanted a refund. No response.

On 8/**, I contacted American Express to put a hold on the charge.

Review: I have ordered the chandelier from the Olighting by Opad store on **/**/2012 ,order # [redacted] and I was told that the order item will be delivered in the beginning of 02/20*3. When I haven't received the chandelier I call the company and I was told that the item received damaged and I will receive the new product in 2 weeks. When I have not received the product in 2 weeks, I called the Olighting store and I have been promised to receive it in two more weeks. I have never received the product and on March **, 2013 I called and canceled my order. All my conversations were with [redacted], the manager of the Olighting by Opad. [redacted] was assured me that the refund of $5400.00 will be refund to my credit cart in 5-7 business days. Since April *, 2013 I made a numerous calls to the store, had conversations and Emails with [redacted] who was promising to made the refund as soon as possible but the refund has never been made.

Consumer

Response:

At this time, I have not been contacted by Opad regarding complaint ID [redacted].

Sincerely,

Olighting is a complete sham. Only 1/2 of an order was delivered. All followup inquires on shipping were met with lies about warehouses being closed until the point issuing a credit card dispute is difficult. Following canceling the order, they state credit was issued but credit card company disputes this.

DO NOT SHOP THERE

Review: I made a purchase around the end of March/2014' I was told that the order would be shipped mid April, after going back and forth for months I finally received part of my order last week. I want to cancel the remaining order but they are refusing to do so. They are telling me things that no one explained to me. Last week they were willing to offer a refund , now this week they are telling me they can't...Desired Settlement: The item is a modloft wedge color dresser for $950.00....this order as not been shipped yet.

Consumer

Response:

At this time, I have not been contacted by Opad lightening regarding complaint ID [redacted].

Sincerely,

Review: On March *, 2015 we ordered three wall sconces, which were supposed to be delivered within 4 days. We were charged $624 on March *. About that time OLighting contacted us by email stating that the light supplier had no inventory of these lights until July. We agreed to wait. In July nothing came and we had no follow up from OLighting. We have called repeatedly, and they said each time they would check the warehouse and get back to us. They never got back to us at all or responded to our emails. In early September we told them we wanted a refund and to cancel the order. The person on the phone said they couldn't do it verbally and wanted me to send an email. I did and got no response. I just called again (September **, 2015) and was told that a credit had been sent on September ** and that they would have to check with their merchant bank to find out why the credit was not applied. I called my credit card company, and they said that it is a maximum of 7 business days for a credit to come through, and there is no credit.

Based the other complaints on Revdex.com, this appears to be a pattern for OLighting, and they are just stealing money. Something has to be done about this.Desired Settlement: I want an immediate refund of our $624.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an on-line order with this company for lighting and they charged my credit card in full (usually credit cards are not charged until items ship). The amount is $4175. The items were verified by phone and email to all be in-stock and ready to ship within 3-4 days. They were to send shipping confirmations. I've never received any confirmation despite repeated email requests for them. I had made them aware this was for a construction project with a 10/** deadline. I've since done some research and found that this company has many complaints and is possibly committing on-line fraud. I've filed a complaint as well with my credit card company. On-line companies almost never charge a customer prior to good being shipped.Desired Settlement: Verification that orders were indeed placed with the lighting suppliers, and receipt of merchandise by the end of the week or refund and investigation into whether this company is intentionally using customer money for it's own gain without delivering any services.

Review: I order a pair of wall sconces from Olighting.com (Line 147 Wall Light by Oluce Srl) for a total price of $1324.00 on March [redacted] 2015. My credit card was billed that day for the above amount and the order (#[redacted]) status indicated that they would ship in 6-8 wks. I contacted Olighting in mid-May in an attempt to find out the shipping status of the light fixtures. After they found the order (I never received an invoice number only the original confirmed order email), I was told it was coming by "boat" from Italy and may be up to 3 more weeks. I have attempted to discover the status an additional 6 times by phone and email to no avail. Email requests are not returned as are phone messages. I have actually spoken to people 3 different times and gotten the run around regarding not having an invoice number, or the shipment made it here but they don't understand why it wasn't delivered to we'll call you back when we have some information.Desired Settlement: At this point (5 months later), I have no desire to do business with this company nor do I want the sconces that were never delivered. I wish to have the total amount originally charged to my credit card refunded in full.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted] An additional piece of information not included in the original complaint: invoice # [redacted]

Review: - On 1/**/2014 I placed an order online at [redacted]. The order was for 3 pendant lights to be part of a single kitchen island fixture.

- At no time during the order process did I see anything to indicate that the order would not be returnable. Every page of the website shows “no-hassle returns” . Please see [redacted].

OLIGHTING’S HOMEPAGE INCLUDES THIS LANGUAGE:

Free Shipping, Both Ways. 110% Price Guarantee. No-Hassle Returns. Impressive Selection. Easy. Dependable. Happy Shopping.

Our promise to you is: Easy. Dependable. Happy Shopping. And, we go to any length (well, almost) to stand behind this promise. We offer the most extensive selection of Original Modern + Designer Lighting on the western hemisphere and we deliver it anywhere in N. America Free of Charge. If you ever need to return anything (in accordance with our simple Return Policy), we'll refund you 100% of your money, and even pay the shipping on the return. Oh, and in case that isn't enough, we also offer a 100% Satisfaction Guarantee, and a 110% Price Guarantee.

- On 1/**/2014 I received two emails from Olighting. One from [redacted] ([redacted]) wih Invoice [redacted] attached; the other from [redacted] ([redacted] which included a link to order tracking. Nothing in any of the emails or on the invoice indicated that the order was not eligible for return.

- On 1/**/2012 I sent an email to the same address that sent me the invoice ([redacted] – [redacted]) advising that Olightng to cancel the order and refund my credit card since I had located lighting that I preferred at a local store.

- On 1/**/2014 I called Olighting to confirm the cancellation of the order since I had not received a response from [redacted]. I talked with [redacted] who told me that I could not cancel the even though it had not shipped. The reason given was that my order included multiple quantities of the same item, even though they were part of a single fixture, and [redacted] said the refund policy prohibits returns for orders with 2 or more of the same item. I said that that was unreasonable. Who orders one pendant light for a kitchen island? Also, I ordered from the website in good faith since everywhere I looked it indicated that returns were no problem. In addition, the cancellation policy indicates that items may be cancelled before they are shipped.

- I felt that I had been tricked into believing that Olighting would accept returns due to the “no-hassle return” advertising on their website. I never imagined that ordering the three lights that are part of a single fixture would make my order non-refundable. I emailed [redacted] that I would not accept the delivery if they insisted upon shipping the order I cancelled. He shipped it anyway, and it was delivered by UPS without a signature for delivery. I returned from a business trip to find it sitting on my porch – I have no idea for how long.

- I told [redacted] that at the time I tried to cancel Olighting had not sustained any damages and being completely inflexible regarding the cancellation of the order that had not yet shipped was wrong. He confirmed that if I had order the items separately I would have no problem returning any of them; because I believed the advertising on the website and did not consider the possibility of a technicality, they didn't have to consider my satisfaction as a customer. I would never have ordered sight-unseen from a website if I was aware of that policy, and I don't believe anyone would. I told [redacted] that if I was forced to accept the items I would do everything in my power to warn other customers and to prevent Olighting from tricking other customers the way I had been tricked. He told me that my statement was extortion and said he would pursue criminal and civil action against me for "slander." I told him that I have every right to share my experience as a customer, and that telling the truth could not be considered libel. I feel he went way out of his way to threaten me and to try and intimidate me. Their promise is 100% customer satisfaction. They obviously could not care less if I was satisfied, and the abuse I was subjected to was entirely unnecessary and uncalled for. Getting my $1020 back is not nearly as important to me as making sure that this business is required to stop their deception advertising.Desired Settlement: I believe that fine print of the return policy is contrary to the markings all over Olighting website indicating that returns are easy and no-hassle. I believe that Olighting should accept the return. I am willing to pay a reasonable restocking fee, but Olighting should honor this return as advertised rather than trying to force the sale based on fine print.

At a minimum, Olighting should be required to change their policy or their order process. The current advertising is deceptive, and if they are to continue advertising no-hassle returns, they should honor that policy, even when people order more than one of the same item on an order as I did. To refuse returns if multiple items are ordered is a trick, and it is a draconian practice anyway. No one orders one pendant light for a kitchen island! If they continue the current policy, they should be required to display a message for online customers during the order process when multiple items are ordered so that the customer is warned that returns will not be accepted. I would not have ordered on this website if they did not advertise hassle free returns.

Business

Response:

This client threatened to extort us after realizing we were in the right. The clients invoice was clearly marked from day one. Considering the circumstances, we first offered to help the client arrange an exchange, then the client went ahead and disputed the charge causing all sorts of headaches. I am happy to supply any information needed. In the meantime, here is a link to our return policy: http:[redacted]

Review: Order date: 10/**/13

Visited [redacted] Showroom: 11/*/13

Requested a refund: 11/*/13

Opad aka Olighting suggested I place my order on "hold" until I decided on the size.

I tried to contact Opad/Olighting every month since Dec. 2013 and have not recvd a response.Desired Settlement: a full refund on a light fixture I never recvd $1,078.00. they have had my money since 10/**/13 - a full year... this is theft!

Review: Placed an order online December **, 2014, for an open box light on sale for $3,108. Was informed that the light was no longer available, but OLighting would order a new one from Italy and give me the sale price.

From there, I received no update about shipping, but saw that my credit card had been charged three times by OLighting, for a 50% overcharge for my original $3,108 bill.

12/**/14: $1,554

12/**/14: $1,554

02/**/15: $1,554

I asked that the overcharge be corrected on March **. it has not been resolved to date. Inquiries to OLighting have resulted in responses about getting this corrected (on March **), along with a shipping update (to ship out 4/*).

Contact Olighting again on April ** and on April **, No response. Reached out gain on May **, no response. Again on June *. Received a response on June *, stating that the light was at their warehouse and would be shipped by the end of that week, and that the refund of the overcharge would take place ASAP.

To date (6/**) I have no light. No information on ship date. No update has been posted online. No correction has been made to the overcharge. I am working with my credit card company to dispute both the overcharge and the order.Desired Settlement: Refund my money. I've never received the merchandise, and they have repeatedly shown poor or dishonest business practices.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: The company (Olighting.com) never sent me the products, promised to refund my $952, but after two years they haven't done it.I purchased several lamps at Olighting.com about 2 years ago (April 2013). From the web-description, they were supposed to be on stock. After one year (of continuous request from me about the status of my order), I received some of my order. 2 Slamps were never delivered. After one year and a half and many phone calls and emails requesting my updates on my product, Olighting told me they could not get them. I asked for a refund of my initial $925. I was promised a refund. It is months that I try to contact them via email and phone calls, but they never reply to my emails or return my calls. This is extremely dishonest behavior. I would like to help other people avoid losing their money doing business with Olighting.com.Desired Settlement: I would like Olighting.com to send my money back ($952). I have a long trail reporting that they promised me such refund since they acknowledge they did not send me the fixtures. They took my money and never sent the product. I just would like my money back.

Consumer

Response:

At this time, I have not been contacted by Olighting.com regarding complaint ID [redacted]. I did find other people though, scammed in precisely the same way (merchandised never delivered, refused a refund, not replying to email or phone calls). We are now deciding next step. Also please do let me know what the next step for me could do. I won't stop fighting this until they return my money. Sincerely,[redacted]

Review: I ordered 3 electrical items from OLighting in October, 2014, Order # [redacted]. After several inquiries, I received confirmation of a "shipping date" on November *, with no clear indication of when it would be shipped. My credit card was charged $144 immediately upon placing the order, although no product was shipped. On November **, I canceled the order and requested a refund. I was told it would be issued to my credit card. As of March *, 2015, no credit has been issued. I have been corresponding via e-mail with someone named [redacted], who keeps telling me he'll take care of it.Desired Settlement: I would like to have my $144 refunded to my credit card.

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]The company sent me another e-mail saying they do not understand why I "don't see" the refund on my statement. They have offered me a $200 credit but I am not in need of their products at this time, and I wouldn't trust them to follow through on that.This is the third time that I essentially get the same response. They have no proof that they issued the refund and I do have proof that they didn't.I think that other people are probably getting cheated by this company and that it would be good for Olighting to be publicly listed as a problem company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order with this company on 12/**/2014.

It has not been shipped. I’ve emailed them 3 times trying to find out what’s going on. None of my emails have been answered. I tried their live chat and it doesn’t work.

I want this order cancelled but because they won’t respond to my emails I’m stuck. I want to order the item from another company and do not want an open order with OLighting.Desired Settlement: I want a written confirmation from them showing the order has been cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,