Olighting

Review: We placed an order for various light fixture on 5/*/14. The ship date on our invoice was 5/**/14. We have not received 3 of the light fixtures. This is a total of $7,633. We have tried to resolve this issue with O lighting. They keep pushing the delivery dates. Every time a delivery date arrive we hear nothing from them and our products still have not arrived. Their excuses ranges from the factories in Europe shutting down, container ship did not arrive and problems with warehouse in New Jersey.

We have asked for our money back and they are not responding.Desired Settlement: We just want our money back. We do not want to deal with these people again.

Review: We ordered a Kartell table from Opad/on 2/*/2014. The ship date on the invoice is 3/**/2014. To date we have not received the table we ordered. In April of 2014, a table that we did not order was sent to our home. Opad offered a discount for the table that we did not order of 20%. We declined and returned the table to Opad. Opad covered the return shipping costs. Starting in June of 2014 the [redacted] and his employee [redacted] have promised follow up, shipping details, and delivery to no avail (dates and emails can be supplied upon request). Many of my phones calls and emails go unanswered. On 11/*/14 [redacted] stated in email that we should have our table by the end of the week and he would follow up with a tracking number. On 11/**/14 we still had not received our table. I asked for a full refund to no response. I asked again for a full refund on 12/*/14, 12/*/14 and 12/**/14 to no response. Their website states seven days after request for a full refund. It has been well past seven days. We still have not received our order nor a refund.

I attempted to file a claim with [redacted] and because we are past the 60 days window there is nothing they can do help. We are now filing claims with Revdex.com, the Consumer Protection Agency and the Attorney General of the state of New York for potential wire fraud. If this issue cannot be resolved in a timely fashion we will be moving to solve this in the courts.Desired Settlement: A full credit for the amount paid for the table we ordered. $1,251.00

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Olighting contacted us to let us know that the table we ordered was in and they could either send it to us or send us a check. We elected to have them send the table. They only notified us of the table after I submitted this claim and filed a formal internet fraud complaint with the Attorney Gerneral of NY, in addition to threatening small claims court. Note that it took multiple emails to finally get them to send the tracking information. The table should arrive today 1/**/15. I will confirm it's delivery once I see it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We waited six weeks for light fixtures to be ordered that were supposed to take only one week. We were repeatedly told that the fixtures were certain to be shipped immediately, only to be told that in fact we would have to wait another four weeks for delivery. We have asked for a refund. A week has gone by and we have not received a response from the storeDesired Settlement: We need a refund, and as it seems as if others have had similar complaints, think that someone should investigate this business

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Olighting has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased an item on their website for $225.00 on June *. To date I have not received the item which they claim is in stock at their warehouse. I have sent several e-mails to [redacted] ([redacted]; [redacted]) and [redacted] ([redacted]). [redacted] has promised to help but all he has done is ask for the invoice number from me twice. I actually spoke to [redacted] on July **, who told me he would get back to me that day. He did not and I have not heard back from him since (it is now 12:26 AM on July **). There has been no tracking number supplied or no notice that my item has been shipped. Their invoice to me says it will ship on 6-**-14. It is 7-**-14 and I have not received the item. I have started a billing dispute with my bank to try and get a refund of the amount I paid.Desired Settlement: I expect an e-mail and a phone call from them explaining why they decided to take my payment and not furnish the item I purchased. I also want a refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Olighting has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I first placed my order with Opad in June 2014 for a media center and paid $1700 for it. After repeated communications with the company they assured me it would be delivered but that the product was back ordered and would not be delivered until October, then November, then January of the next year. Because of the delay they credited $400 back to my account but after waiting for over six months I finally told them to cancel my order and refund me the remaining $1300. Opad said they would refund me the money, however, a month later I followed up because I had still not received my refund. They stated it was a billing issue and that I should take it up with my credit card company, that it wasn't their fault but that if I disputed the charge they would help get everything resolved. Of course I contacted my credit card company to dispute the charge and they relayed to me that Opad was challenging my dispute. Well over a year later now I still do not have my media center and Opad has not refunded my money. This company has been behaving unethically and their actions are nothing short of theft.Desired Settlement: Please refund the $1300.50 that I am still owed.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order in March of this year for 3 Oluce Stones lamps, with an estimated 6-8 week delivery time. Over the past 6 months, they have offered numerous excuses for why they haven't been delivered, including claiming that they were in customs (in July, 2 months ago), and then saying that it would take them multiple weeks to arrive in their warehouse and be shipped. Two weeks ago they claimed that they were going to ship them last Friday (September [redacted]), and promised to get me information demonstrating that they had ordered the items and had them on hand. It is now Wednesday, September **, and they have provided me no information about when the items will ship.

The customer service representatives I reached by phone today claimed that they had no information about the order at all on their systems except for the original invoice. I have never been able to reach anybody at the company who was able to provide any credible information about the status of the order. Whenever I ask to speak to a supervisor, it ALWAYS transfers me to a voice mail box. I have never once received a phone call back from a supervisor or someone in charge.

I independently contacted both the manufacturer and the US distributor for these lights last week, and found that OPad was not an authorized reseller, and that they had, as far as they knew, never received an order for these lights.

I believe that this company has no intention of ever fulfilling my order, and are stringing me along as long as possible until I request a refund.Desired Settlement: At a minimum, refund my order. I am already filing FTC complaints, and may pursue more action unless they apologize in a way that convinces me that it is not simply an attempt to convince me to stop pursuing fraud claims against them.

We have already resolved our issue with Olighting through our credit card company, which now has a copy of all our email exchanges with them, but I just wanted to forewarn others that this company does not abide by normal and acceptable code of business ethics. There must be a body that governs and monitors unfair and fraudulent practices by internet companies, so hopefully, the numerous reports on this company will lead to some form of investigation. After dealing with them for several months, we feel that this is a small company run by 2 people -- Chris C[redacted] and Jose C[redacted] -- someone by the name of Claudia M[redacted] is normally copied on emails from them, but she has never once communicated with us directly. We even doubt if they actually have all the stock (or direct access to the stock) that they claim to have. We ordered a total of 6 items (listed below) costing nearly USD$8,000, and only received items #3, 4 & 5 six months later -- but not without much stress and frustration, and not before an endless exchange of emails. We were left feeling dumbfounded and disgusted at the way we were treated -- our questions were left unanswered, and the two men listed above were constantly out of office attending trade events or replies were totally irrelevant to our questions. At times, other people's invoices were sent to us, and they kept asking us to resend copies of our invoices. Empty promises were made on a weekly basis regarding deliveries. Inefficiency, we can tolerate, but not the blatant intention to mislead us into thinking that delivery was imminent when they are not. They were unprofessional, disrespectful and misled us to believe that our items would be delivered to us, week after week. After 6 months, we got very tired and no longer wanted to push for the remaining big ticket items that were still outstanding -- we asked for a refund, but they never responded to this request -- more empty promises were made. It was a nightmare dealing with these people -- I hope that finally the law catches up with what they are doing to customers. I can see from the long list of complaints that it won't be long before this happens.

1. 1 50-bulb Flos chandelier

2. 1 30-bulb Flos chandelier

3. 1 Mooi chandelier

4. 1 Sonnemon swing arm table lamp

5. 2 Aliza Nan table lamp

Review: I had placed an order thru the Internet for an amber pendant lamp. The next few days I attempted to reach the company by calling, emailing and using their online text support and was unable to reach anyone to find out when it would be shipped. When I finally reached someone on the phone in customer service several days later, he was very upset because I was "aggressively" trying to contact them. I was then told to approve the order thru email. I had never received an email. When they did send it I approved it and realized later it had been changed to a clear pendant. I tried to change it but was told it was a final sale. Then I realized I had been charged twice for $254 both times even though I only placed one order. I put the order in on 2/** and was charged again on 2/**. Today is 3/** and I have yet to receive merchandise or any refund. The customer service has also stated they are referring me to their legal department for being rude to them. The company is operating under the names of Olighting, [redacted] and [redacted]Desired Settlement: I would like to be refunded entire amount of $508 along with compensation for the time and aggravation. I have contacted my credit card company also and they are working on it. Olighting has stated they have referred me to their legal department so I would like that threat rescinded. I also have the email trail available if needed.

Review: On 11/**/13 I purchased by check several lighting fixtures which took months to finally get (by the way was not received until late May of this year 2014), most of my order still has not been shipped, which represents most of my order. I have in writing and by phone requested a refund which has been ignored. Although when I call their customer service department to report this problem, their reply is that it would take 30 days to issue my refund and if I wanted to wait two more weeks I would have my product. If that were true I would have my product already. I asked for my refund in writing in April and have yet to receive it. Since it has been over six months and still I do not have my product a refund is certainly appropriate.I am only asking for what is due me, nothing else. I need the money from the refund to re-purchase the same product elsewhere. My order totaled $9,300.00Desired Settlement: I want my refund within the next 5 business days. They wanted their check from me overnight, I want mine within 5 business days.

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted],

The refund check is being processed. It is still another 2-3 weeks from being completed. I can ask the warehouse to get this going again and get the order out by Monday or Tuesday at latest. I am sorry that I was not clear in my email, I did need a response to OK the release. At this point it will only take 3 more days instead of the 2-3 more weeks for the refund check. Again, I am glad to make this happen for you, and as minimally as possible, redeem ourselves to you in any sort of way, even in the initial goal of getting you the order promised weeks ago. I await your answer on this. Please let me know when you can. Thank you again for your consideration.

Best,

[redacted] t.###-###-#### f.###-###-####OLighting.com save a tree! think twice before choosing to print this e-mail ? [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered a $2800 FLOS light from OLighting on January **. At the time the order was placed, we were told by [redacted] that since the lamp was coming from Italy, it would be about 10 weeks until the container was received at OLighting and then an additional week or two to process it and ship it to us.

As we progressed through February and March, we would check in with [redacted] and [redacted] to see if there were any apparent delays or if we were still on track for an April delivery. On March **, we were given an estimated ship date of April **.

From April ** on, we repeatedly emailed both [redacted] and [redacted] about the arrival date and they would continually tell us that our order was supposed to arrive in 2 weeks. And every 2 weeks that date got pushed back an additional 2 weeks, all the way up through July **, a full three months after the expected arrival date. At that time, due to another vague excuse and this never-ending delay, our client cancelled the order and we asked for a credit of the $2800 on August [redacted]. We communicated with them every few days asking for credit, providing credit card information, following up again and again. At first we were told it would be taken care of ASAP (that was on 8/*) and then later we told the credit was issued, but since it did not show on our account, we asked again. They claimed to "re-issue" the credit, but it still was not in our bank. We contacted our bank who said nothing had been processed or was waiting or was denied or even disputed. Though [redacted] communicated many times about the credit (and repeatedly asking us to take down a poor online review we had written), the bottom line is that we have never received the credit and today is September [redacted]. Waiting 30 days for a credit that still shows no sign of arriving is simply unacceptable. We have been in business for 35 years and have never experienced such problems with a vendor. It has been beyond frustrating and we are anxious for a resolution.Desired Settlement: Full refund of $2800 either to credit card or in the form of a cashiers check.

Consumer

Response:

At this time, I have been contacted directly by Opad regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company's point person, [redacted], has been great about staying in communication about the refund, and even sent me a copy of the check they issued on 9/**. The only issue now is that it is 10/* and we haven't actually received it yet. I contacted [redacted] again and remain optomistic that this issue will be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two light fixtures totalling over $4000 three months ago and they have not been delivered. I have called about 8 times for status updates and get told something different each time (e.g., "they will arrive next week," "they have arrived at our port in NJ but are still in the container," "call next week and find out the status, should be shipped in 4-5 days," etc. They also promised a refund of my money till such time as the items could be shipped so that "my money was not held hostage." When I called this AM to request information on the refund, I spoke with Chris C[redacted], who identified himself as "John" in an evasive manner. He started telling lies to me about what he had told me in the past, interrupted me several times to say that I got the description wrong and misremembered what had happened, and, to top it all off, said that they had issued the credit but I needed to "finalize" it with my cc company (Have you ever heard of such a procedure? my cc company has not.)

In the latest email Chris sent he said that the lights are ready to ship and are simply awaiting my approval. Yeah, right.

I have started a dispute of this transaction with my cc company, but I am afraid it will be a protracted process to get my money back.Desired Settlement: refund of charges to my credit card

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted]. I did file a dispute with my credit card company about the charge of over $4000 that O lighting promised to refund but then refused to refund when I asked them to do so. The credit card company has researched the case and has decided the dispute in my favor. At the same time, Olighting (specifically Chris C[redacted], the apparent owner of the business) has been in touch with me threatening legal action, on what basis I have no idea. He is a thief and he deserves to be put out of business.Sincerely,[redacted]

Review: I ordered two pendants from Olighting on February **, 2015 - the total amount of my invoice was $2,350. I was told on the phone when I made my order that I should receive it within 6 to 8 weeks. I have been calling them continuously for the past two months - at least once a week and oftentimes, 2-3 times per week. Each time I have been given vague reasons about customs issues, damage issues, and shipping issues. In the beginning, they kept telling me that the pendants would ship out very soon but that obviously never happened. Now, they have started giving me much more vague answers in which they never give any clear explanation of when I will actually receive the items. I have asked for email updates which they say that they will provide but never do. I have also asked them to call me back so that I don't waste time calling them - and they say that they will but do not do so. Also, once they realize that it is me calling (since I've called so often, their customer service people now recognize my voice and number) they simply do not answer the phone, forcing me to leave voicemails that are never returned. It is very hard for me to believe that this is a legitimate business. There is simply no reason that my order should have been so mishandled.Desired Settlement: I would like to have my pendants delivered as soon as possible, with expedited overnight shipping. I would also appreciate an explanation of what actually happened.

Review: I ordered a light fixture a the end of March. I emailed them three weeks later because I hadn't received the item. They told me it was on backorder from the manufacturer. Nowhere on the site or my invoice or at any point in the transaction was I made aware of the backorder. The light was still on backorder in June and I asked for a refund. No one got back to me and finally my product arrived -- broken. I have tried to get a refund or ask for information about how I can return the light and get a refund given that the product is broken. We went to the store in NY to try to return the item, and the store is closed.Desired Settlement: I just want to return the broken item and get my money back.

Review: I purchased a lighting fixture from OLighting in December 2012. They immediately charged my credit card $370.00.

After months of delay, I was finally delivered the wrong fixture, not the model stated on the OLighting invoice. I corresponded with [redacted], who sent me a pre-paid FedEx label to return the (unopened) box. FedEx verifies that this shipment was received by OLighting at [redacted] on May ** 2013 at 11:08, and signed for by "[redacted]".

Since then, I have been waiting for my money to be refunded. I have sent [redacted] numerous emails and he has replied to them with endless excuses, asking me for more information. But my money has not been returned. I am still not reimbursed for the returned lighting fixture.Desired Settlement: I would like my money returned as promised by OLighting on their website.

Consumer

Response:

At this time, I have not been contacted by Opad regarding complaint ID [redacted].

Sincerely,

Review: We were mislead about lead time for this product. We placed the order end of January, followed up end of March and then again end of April. We were told to hold while they check their records and were then told that the fixture would be shipped from their warehouse at the end of that week. It is now end of June and they still can't commit to having the fixture to ship. We've asked for a credit several times and have not had a response.Desired Settlement: We want a full and immediate refund on the dollars they charged us ($1,415.38) on January **, 2015.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: To the

I am asking that you please help me retrieve the $1494.00 I paid on June *, 2015, for merchandise that was never delivered to me. The order (#[redacted]) for four Kartel ghost chairs was placed with [redacted]/Olighting ([redacted]). Below is the order of events that have transpired since this date.

The order indicated shipment on June [redacted]. Jose C[redacted], a sales associate at [redacted], promised to send me tracking information on June [redacted]. This is his email:

"[redacted]. "

This did not happen. After many unanswered emails, Jose eventually replied with the following message on June **:

[redacted].

Jose never sent me the promised tracking #. I emailed him again several times and received no answer. On July **, six weeks after my order had been placed, I reached out again, this time to the company manager with whom I had originally placed my order.

Hi Chris,

I hope all is well!

I am just checking in about the ghost chairs I ordered on May ** (our email thread is below). They still have not arrived, I have not received a reply from Jose C[redacted] (CC'd here) letting me know when I may expect them and what is going on with the order. As we are going on 7 weeks since I placed the order, I am checking with you directly, as I remember you were very helpful when I placed the order (invoice [redacted])!

I would be most grateful if you could help me expedite this - thank you so much!

I received no answer from Chris. I called the company directly, and a rude sales associate yelled at me saying the chairs were coming from overseas in Italy and they had no control over when they would arrive, thus they could not give me a ship date. This is very different from what Jose C[redacted] originally told me on June ** (email above) - insinuating they were already in the New Jersey warehouse and he would check with an American WAREHOUSE, not an international ship, about the delay. Additionally: when I placed the order, no one made any mention of the chairs needing to be made in Italy. As evidenced in my first email from Jose (who as an aside did not send the 'new invoice' he cites in his message), I was simply told they would ship to California on June [redacted].

I then tried to contact Chris C[redacted], the manager. I got his voicemail, and left the first of countless messages that would follow in the next few weeks between July ** up until the time of writing this email, August **. To this day I have never been able to reach him on the phone. I also sent Chris several emails asking for his help.

Unable to reach Chris, I also called the company again within this time frame and spoke with a sales associate who told me the products had finally cleared customs and were in the New Jersey warehouse waiting to ship. He said I would get my tracking # by July **. This date came and went. I called again and was told I would get a tracking # on August *. This day came and went. During all of this time I kept trying to reach Chris C[redacted]. For two weeks, I was told by the company that he was out on a family emergency.

On Friday, August *, I called my bank and asked them to open a claim to get my money back from [redacted]. The banker and I decided that she would attempt contacting the company as a last resort before filing a claim. On the conference call, the sales associate told us there was a new mix-up....this time it looked like my order had been "canceled" a couple weeks back. This is despite the fact that all the while I was being told it was scheduled for shipment, not to mention that despite "the cancellation" two weeks prior, I still had not received any form of refund. The sales associate promised both my banker and me - who recorded the conversation - that he would personally make sure that someone got back to me by 11AM PST on Monday, August **. I agreed to hold off from filing the claim until then.

On Monday late afternoon, August **, Chris C[redacted] finally replied to me with the following message: [redacted]. [redacted].

I replied immediately (Aug. **), saying I was willing to wait for a tracking # until August ** but no later - otherwise I would like a refund - and that he please reply confirming this.

I received no answer.

From me (Wed. August **).

I replied to this email on Monday and still have not gotten a response. I asked that your company commits to getting the tracking # to me by next Friday, August **, and in that case I can agree to your proposal. Until this happens, I am letting the bank continue to go forward filing a claim to refund my money, as there have been too many broken promises to believe this latest is really going to happen.

I have spent more hours and used up more mental space chasing these chairs than any order I have ever placed in my years of being an interior designer (alongside handling a young infant and not having functional dining room chairs for the rest of my family for going on three months now). I would really appreciate hearing back from you, and being put first as a priority to get an order I placed back at the beginning of June. It is incomprehensible to me that it is this difficult to get a response from your team - much less the chairs themselves. Please let me know ASAP what is happening with this order...

From Chris (Wed., Aug. **):

[redacted].

I have never known American warehouses to be "closed during the month of August". I am not sure how a dispute with my bank would immediately affect shipment from a New Jersey warehouse that could not be "reached" for 5-7 business days for this latest tracking # that was promised to me, because "they are closed in August".

From me (Wed., August **):

My banker called your company last week, as should be in the notes on my file. They are waiting for you to confirm that you will indeed ship the items and provide me with a tracking # by next Friday the [redacted] and if so they will not press matters. All I ask is that you please, please indeed provide me with a tracking # by next Friday the [redacted], and if this is impossible to do, I would like a refund ASAP, and if that is not possible, then the bank will take over from here and retrieve my money for me.

From Chris C[redacted] (Wed., August [redacted]:

The order is underway and will be leaving NJ next week, with a freight company called S and D transfer. Additional information will follow however we are treating this order as a top priority. I have copied Jose on this email as I am in and out of meetings and want to ensure you feel comfortable.

From me (Friday, August **):

Checking in again. I sent an email on Wednesday asking when I could expect the tracking number. Please let me know.

From Chris (Tues., August **)

The freight company will have the order in their possession on Friday. Since freight shipments work differently, its not so much tracking however they will be able to begin scheduling delivery with you after Friday. I will keep you posted, I promise you I am looking into this daily with my team.

From me (Mon, August **)

Checking in again on the status.

No response.

From me (Wed., August **):

Checking in again on the status.

No response.

I suspect that the company is in financial straits and has neither merchandise nor refund money to give me. I would be so grateful if you could please help me retrieve the $1494.00 I paid on June * for merchandise of four chairs that was never delivered to me.

Thank you,

[redacted]Desired Settlement: Please deliver my items before Sept. *, 2015, or send me a refund for the entire amount.

Consumer

Response:

At this time, I have been contacted directly by Olighting regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company keeps promising they will send me a refund, but they keep making excuses as to why I haven't received the money. They said the hold-up is because they need to "process the cancellation with the merchant" when it is entirely their responsibility to pay me back, and take whatever losses they must on their end. The fact is - I never received the merchandise - there is no argument there! As a recap - this was originally an order they said they had in stock at their warehouse in New Jersey, and I would receive it two weeks after I placed the order on June *. In late June, they admitted they never had it in stock to begin with - that it was being made in Italy, and they had no control over how long that would take. In July they said they had no control bc it was apparently lost somewhere on a ship on the Atlantic. Then they said they had no control bc it was stuck in customs. In August they said they had no control bc it was lost in a New Jersey warehouse. Then they said they had no control bc the warehouse was supposedly closed for August (?) so I would have to wait until September. In September they said they had no control bc was it was now lost somewhere amongst the shipping company. Now it is late September....and they are saying even a refund is out of their control bc "for consistency of how they do business" (whatever that means), they have to wait for the merchant to agree to give THEM a refund before they will give ME a refund. I am here to say that after nearly 4 months of the most complicated run-around I have ever endured, a refund is about as likely to happen as receiving my products ever was. Chances are very good that I will never see this money again. Would be very grateful for your continued assistance. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When we first purchased the product May [redacted], 2013 from the sales rep [redacted], we were estimated a delivery time of 4-7 weeks. When we hadn't recieved the product 7 weeks later, we began contacting [redacted] asking him when we could expect to have the light. He had told us that it was the manufacturers ([redacted]) fault for being on back order and not shipping it to them. After contacting [redacted] directly, they had told us that they had plenty in stock and the only reason they hadn't released the light is because Olighting hadn't given the money to [redacted]. Subsequently, we contacted [redacted] and told them to stop payment until we recieve our nearly $3,000 light. It wasn't until then, over 100 days after we had placed the order, did we finally recieve the light. Then, upon opening the box, we noticed the item did not match the instruction diagrams. For example, the transformer had been wired by someone differently and only one wire was connected to it. I happened to be going to the Netherlands soon, and decided to visit the manufacturer [redacted] directly to show them pictures to ensure my suspisions of this light being previously assembled. They confirmed that the item was not in new condition.Desired Settlement: Now, we are telling Olighting that we do not want there product anymore. They have been threatening to send our bill to collections and we have been telling them to come get their light. They held on to our money for a majority of the time we had been waiting on our light, lied to us about why it was taking so long, and then sent us a used product. All we want from Olighting is for them to take their light back, stop asking for money, and to quit running a shady bussiness.

Business

Response:

A brand new item was sent to the client, directly from the manufacture.

Review: I ordered a Sara Table Lamp on July **. I was immediately charged on my credit card. The website said it should come in 2-3 weeks. Since then, I have had multiple conversations through email and phone trying to determine when the lamp will arrive. Every time (if they answer the phone) I have been given a date further in the future. They do not keep any records of my previous conversations. I decided to cancel my order on September **. I called and was told I should have a refund in 3-5 business days. This did not happen and I called again today (October **) and was told there was no record of my conversation and that I had to email them if I wanted to cancel the order. I then asked to speak with a manager and was told no one is available. I have since started the process of canceling the order with my credit card company.Desired Settlement: to cancel the order and have a refund;

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].Sincerely,[redacted]

Review: We ordered via phone an order for some sconces on April **, 2014 and have not received them. We have asked for the order to be cancelled because we keep getting the run around about when they will ship. The lights were paid for in the amount of $1,651.20 on April **. I have copies of numerous emails sent that they promised to send the product.

We are really frustrated that these people will not refund our money. Our invoice says it was going to ship on 4/**/14. Also, the website states it was in stock and would ship in 2-3 days!

We have called and emailed. I have all correspondence with them. [redacted] - ###-###-#### - [redacted] Find [redacted]. Call them at ###-###-####.Desired Settlement: Our money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a light from Olighting for $352 in February 2013. It never came. In dozens and dozens of emails with the company representative, [redacted], led me to believe I would receive it. When 2014 hit, I finally gave up and asked for a refund and have not received it or been led to believe I ever will. After a tremendous amount of hassle and delay, my money has been stolen. If [redacted] is [redacted] of the company, he should personally be charged with theft because this is unconscionable.Desired Settlement: I expect to have the money I paid - $352 - refunded right away.

Consumer

Response:

At this time, I have not been contacted by Olighting regarding complaint ID [redacted].

Sincerely,