One Solution, Inc.

EXCELLENT SERVICE IN GETTING THE PROBLEM SOLVED MY THANKS TO THE TECHNCIAN

very satisfied with services

Hello Miss ***,Thank you for documenting this complaint and bringing this to the Revdex.com’s attentionYour complaint will enable them to further realize that we are a legitimate and a customer centric business and that customer’s such as yourself tend to misstate or misunderstand facts Further, I
would request that you refrain from making claims or statements such as “Scammers One Solution Inc, pretend to be one of *** Support technicians, they steal/copy Apple's logo, letterheads, information to scam consumers, they send scam emails to get consumers, consumers trust big corporations.” You have received the service agreement clearly showing our logo, business name, details and terms & conditionsFurther, we did not claim to be affiliated with *** or any other brand ??" which is clearly mentioned on our website and the service agreement in your email and was clearly explained to you by the agent you spoke with and the billing team at the time of paymentYou searched for computer repair/support on Google and found usThe phishing email you received was something, which is done by scammers globally at a large scale, and if we were involved in such unethical practices, we would not be the organization we are todayAlso, please keep in mind that you may have the right to claim anything, but we have call recordings, video recordings of the work done on your system and contracts provided to you which clearly show our legitimacy and that you either misunderstood the facts or are misrepresenting them Also, I would like to highlight that a licensed/paid antivirus was installed on your system apart from optimizing your system and creating email spam settings to safeguard your account.You paid us $for one-year tech support (including the software cost)After the work was completed, you called in and asked for a refundWe advised you that since licensed software was installed, we are unable to provide a full refund but offered a partial refund per our T&C ??" to which you agreed over the phoneUpon sending you the same in writing, we did not get your confirmation in writing and hence this was not processedYou then called the next day threatening to go to Revdex.com, FTC and disputing the charge with your bank if you do not get a full refundWe advised you that a full refund shall be processed and that you can still keep the licensed software, complimentary from One Solution Inc On Monday, June 2017, we emailed you confirming that your refund has been processed and should hit your account within business daysWe are a small business and I do not appreciate being harassed and blackmailed by hollow claims just to get your money back, when we have already agreed to do so regardless of your claims and overlooking our company policyNot just the documentation, but the call recordings will also show that your accusations are and that you are smartly trying to extract an undue refundPlease use this smartness in a positive way to help others around you and not just for your own advantageI request that you remove this complaint and stop misbranding my organization, lest you wish for me to pursue the matter legallyI also request Revdex.com to make a note of this customer for future complaints with other companies that may face similar harassment.? ? ? ?

Complaint: ***
I am rejecting this response because: You have been hired by *** to provide a service and you are not holding up on your agreementI feel that I should not have to be the one to have patienceYou are the one providing the serviceI think you need to take better care of your customers than to just say we need to have patience
Sincerely,
*** ***

I called this company after speaking with 2 other companies offering the same services. I went with One Solution because I felt they were providing me the best services at a good price. The staff was patient, efficient and quite curteous and explained the issues and solution to me quie professionally.
Overall I am quite satisfied with the services and would definitely use them again.

My service with one solution has been excellent! they solved all of my problems and I feel I will have no more problems in the near future.

very satisfied with the services received.

everything was explained to my satisfaction im pleased.

Technician was very helpful, easy to understand and was able to fix all my problems to my satisfaction.

A good and knowlegable technician.

[redacted]

The techs seem very knowledgeable and handled the cleaning and restoration of the computer software.
I was very impressed!~

excellent service .... very very happy

Excellent help

the help I received today from your tech Ryan [redacted] was amazing he answered all my questions and was very patient with me. he was amazing . thank you for fixing my computer. .

iam very happy with these people I have spoken to and their help !

I thought you did a very good job.

very helpful and thorough

Fine service. They took care of my problems.

I was really happy with my service, He talk me though everything that he was doing

Very helpful, tech explained everything very well

Thank you for your help