One Solution, Inc.

Excellent service, knowledgeable technicians. Issue resolved quickly.

wonderful customer service!

mission accomplished

I FELT THE TECH SUPPORT HELPED ME OUT VERY GOOD

excellent support

One solution help me out of a huge problem I have been experiencing with Adware & Malware. the help I received was courteous & very professional. I will recommend One Solution to my friends.
Thanks George Z.

I was very please with the work given to me

job well done, professional

Overall the work was positive. I got everything fixed and the technicians were very helpful and explained everything to me. I received good advice and everyone was very polite and helpful.

[redacted] was good and did a good job of correcting my issues

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@onesolutioninc.us
Hi Mr.[redacted],
Thanks for contacting us and we greatly appreciate your feedback. Although, we would have appreciated your...

feedback more if you would have mailed us directly with this issue. It saddens us to see that our customers or people do not attempt to resolve their issues with the merchant/business first before escalating their concerns to 3rd party agencies.
In case you did face these problems with our agents, we greatly apologize for the inconvenience and stress caused to you.
Just to be clear, our technicians do not represent themselves as a part of Microsoft, but they do clearly state that some of them are Microsoft Certified Techs, which is a certification any technician can get by passing a test. Also clearly mentioned on our website in the disclaimer is that we are not affiliated with any brand or organization unless explicitly displayed on our website.
As for the password and locking up the computer, that is something which is not possible to do. The technicians do require you to key in a password so they can access your computer after restarting it once they install the security software. This is done so you do not have to remain on the phone for 2-3 hours while they fix your system.
We do not have any record of a transaction with your name. Please provide us with a date, amount and phone number you called from so we can pull up the details and call recordings. Also, it would be great if you could specify the agents name who answered your call and took access of your computer.
Again, we apologize for any inconvenience caused to you and can assure you that once we do look into the records and call recordings, we shall take strict action against the specific technicians and also shall put in checks and measures to ensure that this is not repeated.
Look forward to hearing from you soon. Please feel free to reach me directly at XXX-XXX-XXXX in case you have any queries or concerns.
Thanks and best,
[redacted]
Director
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to work with the company four times and each time they demanded credit card numbers to help me resolve the problem they purposefully created on my laptop. I never gave them the credit card information because I was watching them cause issues by locking my laptop. Each time I called and requested the legal department, a manager or Supervisor they demanded my credit card and said they could easily fix the problem they caused if I would pay them. They said they never spoke to me and would not help without money.
They clearly stated they were [redacted] employees and were certified representatives of [redacted] This is how they convinced me to give them access to my computer. They have no intention of resolving this issue without obtaining my financial records. When I told them they were a scam they locked down my laptop and hung up on me. Their response to this complaint is just more of what I have already heard from them. The two 800#'s are XXX-XXX-XXXX and they called me from XXX-XXX-XXXX. Again I spoke with many of their employees and no one will help. If you look on the Internet there are many, many complaints of One Solution, Inc scamming people into technical support. They need to be stopped and forced to pay for ruining my computer and files. We are a [redacted] Ministry being taken advantage of by this company misrepresenting themselves as [redacted] and then they hold you hostage. PLEASE HELP!!!
Final Business Response /* (4000, 9, 2015/10/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@onesolutioninc.us
Hi [redacted],
We have heard all recordings and reviewed all chat logs.
It is clear that you are facing problems on your computer but again, none of these were created by our technicians.
There is nothing we can do for you and if you keep insisting that our business is a scam, we will have to take legal action against you for defamation.
Also, it is clearly mentioned in the phone call that we have [redacted] Certified Techs and are not representing [redacted] in any way.
If you like, you could talk to me directly on XXX-XXX-XXXX.

Very helpful. Not a computer whiz so I was lost

One solutions, Inc is my new BEST FRIENDS. They helped me have a clean computer that was infected with malware. Thank You very Much!

They were helpful and patient with what my problem was on my computer. My computer is working fine now.

My experience with One Solution Inc. was quite positive. They took care of my computer problems. The technicians were very patient (with my questions) and helpful. I spoke with Kevin at first, then with Henry, both were nice.

Professional customer service, easy to undersand instructions, very fast service,and my laptop is running like new!

I certainly appreciate all the work and effort the technicians did for me. They made it extremely easy to get the services I needed. Thanks again

My issue was taken care of very nicely. Very professionally.

Excelent service

I had a very positive experience with the services that I received. Each representative was also very knowledgeable and very helpful. I would recommend this service to others!