One Solution, Inc.

I appreciate the help I have received today from these kind people who have corrected all of the security issues of my computer. I feel must safer using my computer now and feel that I can depend on your service is I have any further problems, Eliana and Henry have been wonderful in helping me. Thank you.

Excellent service, knowledgeable technicians. Issue resolved quickly.

Garry good work

My personal technician is Tony [redacted] and everything is working fine on my computer. All issues have been resolved and I am totally satisfied with the job. Thank you for all the other techs that aided me with my computer problems. [redacted] .

They were helpful and patient with what my problem was on my computer. My computer is working fine now.

I was very please with the work given to me

Excelent service

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@onesolutioninc.us
Hi Mr.[redacted],
Thanks for contacting us and we greatly appreciate your feedback. Although, we would have appreciated your...

feedback more if you would have mailed us directly with this issue. It saddens us to see that our customers or people do not attempt to resolve their issues with the merchant/business first before escalating their concerns to 3rd party agencies.
In case you did face these problems with our agents, we greatly apologize for the inconvenience and stress caused to you.
Just to be clear, our technicians do not represent themselves as a part of Microsoft, but they do clearly state that some of them are Microsoft Certified Techs, which is a certification any technician can get by passing a test. Also clearly mentioned on our website in the disclaimer is that we are not affiliated with any brand or organization unless explicitly displayed on our website.
As for the password and locking up the computer, that is something which is not possible to do. The technicians do require you to key in a password so they can access your computer after restarting it once they install the security software. This is done so you do not have to remain on the phone for 2-3 hours while they fix your system.
We do not have any record of a transaction with your name. Please provide us with a date, amount and phone number you called from so we can pull up the details and call recordings. Also, it would be great if you could specify the agents name who answered your call and took access of your computer.
Again, we apologize for any inconvenience caused to you and can assure you that once we do look into the records and call recordings, we shall take strict action against the specific technicians and also shall put in checks and measures to ensure that this is not repeated.
Look forward to hearing from you soon. Please feel free to reach me directly at XXX-XXX-XXXX in case you have any queries or concerns.
Thanks and best,
[redacted]
Director
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to work with the company four times and each time they demanded credit card numbers to help me resolve the problem they purposefully created on my laptop. I never gave them the credit card information because I was watching them cause issues by locking my laptop. Each time I called and requested the legal department, a manager or Supervisor they demanded my credit card and said they could easily fix the problem they caused if I would pay them. They said they never spoke to me and would not help without money.
They clearly stated they were [redacted] employees and were certified representatives of [redacted] This is how they convinced me to give them access to my computer. They have no intention of resolving this issue without obtaining my financial records. When I told them they were a scam they locked down my laptop and hung up on me. Their response to this complaint is just more of what I have already heard from them. The two 800#'s are XXX-XXX-XXXX and they called me from XXX-XXX-XXXX. Again I spoke with many of their employees and no one will help. If you look on the Internet there are many, many complaints of One Solution, Inc scamming people into technical support. They need to be stopped and forced to pay for ruining my computer and files. We are a [redacted] Ministry being taken advantage of by this company misrepresenting themselves as [redacted] and then they hold you hostage. PLEASE HELP!!!
Final Business Response /* (4000, 9, 2015/10/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@onesolutioninc.us
Hi [redacted],
We have heard all recordings and reviewed all chat logs.
It is clear that you are facing problems on your computer but again, none of these were created by our technicians.
There is nothing we can do for you and if you keep insisting that our business is a scam, we will have to take legal action against you for defamation.
Also, it is clearly mentioned in the phone call that we have [redacted] Certified Techs and are not representing [redacted] in any way.
If you like, you could talk to me directly on XXX-XXX-XXXX.

Professional customer service, easy to undersand instructions, very fast service,and my laptop is running like new!

Satisfied with assistance rendered by Henry for my pop-up problem and infections. Would reccomend their services for computer problems.

My experience with One Solution Inc. was quite positive. They took care of my computer problems. The technicians were very patient (with my questions) and helpful. I spoke with Kevin at first, then with Henry, both were nice.

I had a very positive experience with the services that I received. Each representative was also very knowledgeable and very helpful. I would recommend this service to others!

[redacted] was good and did a good job of correcting my issues

I am very happy and satisfied with the solutions and help from the Tech Supports. Especially Mac [redacted] and Eugene.

One solutions, Inc is my new BEST FRIENDS. They helped me have a clean computer that was infected with malware. Thank You very Much!

My computer is working better than before.

I certainly appreciate all the work and effort the technicians did for me. They made it extremely easy to get the services I needed. Thanks again

Hello Miss [redacted],Thank you for documenting this complaint and bringing this to the Revdex.com’s attention. Your complaint will enable them to further realize that we are a legitimate and a customer centric business and that customer’s such as yourself tend to misstate or misunderstand facts. Further, I...

would request that you refrain from making false claims or statements such as “Scammers One Solution Inc, pretend to be one of [redacted] Support technicians, they steal/copy Apple's logo, letterheads, information to scam consumers, they send scam emails to get consumers, consumers trust big corporations.” You have received the service agreement clearly showing our logo, business name, details and terms & conditions. Further, we did not claim to be affiliated with [redacted] or any other brand – which is clearly mentioned on our website and the service agreement in your email and was clearly explained to you by the agent you spoke with and the billing team at the time of payment. You searched for computer repair/support on Google and found us. The phishing email you received was something, which is done by scammers globally at a large scale, and if we were involved in such unethical practices, we would not be the organization we are today. Also, please keep in mind that you may have the right to claim anything, but we have call recordings, video recordings of the work done on your system and contracts provided to you which clearly show our legitimacy and that you either misunderstood the facts or are misrepresenting them. Also, I would like to highlight that a licensed/paid antivirus was installed on your system apart from optimizing your system and creating email spam settings to safeguard your account.You paid us $299.99 for one-year tech support (including the software cost). After the work was completed, you called in and asked for a refund. We advised you that since licensed software was installed, we are unable to provide a full refund but offered a partial refund per our T&C – to which you agreed over the phone. Upon sending you the same in writing, we did not get your confirmation in writing and hence this was not processed. You then called the next day threatening to go to Revdex.com, FTC and disputing the charge with your bank if you do not get a full refund. We advised you that a full refund shall be processed and that you can still keep the licensed software, complimentary from One Solution Inc. On Monday, June 19 2017, we emailed you confirming that your refund has been processed and should hit your account within 7 business days. We are a small business and I do not appreciate being harassed and blackmailed by hollow claims just to get your money back, when we have already agreed to do so regardless of your claims and overlooking our company policy. Not just the documentation, but the call recordings will also show that your accusations are false and that you are smartly trying to extract an undue refund. Please use this smartness in a positive way to help others around you and not just for your own advantage. I request that you remove this complaint and stop misbranding my organization, lest you wish for me to pursue the matter legally. I also request Revdex.com to make a note of this customer for future complaints with other companies that may face similar harassment.

My issue was taken care of very nicely. Very professionally.

Very helpful. Not a computer whiz so I was lost