Online City Tickets

Complaint: [redacted] I am rejecting this response because:? The reason I filed this complaint is because I did not receive resolution through my credit card company.? They stated they ? could not further intervene due to the fact that the merchant provided documentation that the tickets were delivered.? My issue is that they were not delivered in a timely manner for me to use which is verified by the email I received that shows there was an email error.? ? I am attaching copies of the emails where it states there was "a typo"Therefore, I am pursuing it through the Revdex.com and the case is not closed.? Sincerely, [redacted]

Fast, convenient and reasonable pricesI bought the tickets as a ??

I received confirmation # but no tix yet, event not till next yearbecause I thought fees a little bit high

Business Response / [redacted] (1000, 20, 2014/11/05) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms[redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersWhen Ms [redacted] placed her order on our website, she was presented with an order summary that clearly displayed the delivery and service fees, cost per ticket, and the total chargeShe was also prompted to review our terms and conditions, which were accessible via a link on each page of the site and visible in a text box on the checkout pageFollowing these sales terms, Ms [redacted] was presented with the following message: "I agree to the sales terms and conditions" and a check box that she needed to click to continue with checkoutBelow this, Ms [redacted] was presented with a message reading "By clicking "Place Order", your credit card will be charged $735.50" and the "Place Order" buttonBy clicking this button, she signified her acknowledgement of this price and completed her order(An example screenshot of this step is included in a PDF attachment.) Our sales policies, inclyuding our "all sales are final" policy, are disclosed throughout the purchase process, from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Because we are not a primary marketplace, customers who purchase tickets on our site are purchasing those tickets from individual resellersThis means we are not able to offer refundsMs [redacted] was made aware of these facts, and made an educated, conscious decision to purchase tickets from our siteAnd so, while we cannot provide a refund, we welcome Ms [redacted] to contact us with any future questions or concerns Thank you, OnlineCityTickets Business Response / [redacted] (1000, 20, 2014/11/05) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersWhen Ms [redacted] placed her order on our website, she was presented with an order summary that clearly displayed the delivery and service fees, cost per ticket, and the total chargeShe was also prompted to review our terms and conditions, which were accessible via a link on each page of the site and visible in a text box on the checkout pageFollowing these sales terms, Ms [redacted] was presented with the following message: "I agree to the sales terms and conditions" and a check box that she needed to click to continue with checkoutBelow this, Ms [redacted] was presented with a message reading "By clicking "Place Order", your credit card will be charged $735.50" and the "Place Order" buttonBy clicking this button, she signified her acknowledgement of this price and completed her order(An example screenshot of this step is included in a PDF attachment.) Our sales policies, inclyuding our "all sales are final" policy, are disclosed throughout the purchase process, from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Because we are not a primary marketplace, customers who purchase tickets on our site are purchasing those tickets from individual resellersThis means we are not able to offer refundsMs [redacted] was made aware of these facts, and made an educated, conscious decision to purchase tickets from our siteAnd so, while we cannot provide a refund, we welcome Ms [redacted] to contact us with any future questions or concerns Thank you, OnlineCityTickets

Went through just fine

Thank you for your responseIn regards to Ms [redacted] statement regarding the "face value," it should be reiterated that Online City Tickets is an online resale marketplace, which means we do not own or generate ticketsThe prices of the tickets are determined by the individual reseller based on a range of factors, including customer demandWhat is presented at checkout is the price of the tickets as they are at the time, not their face valueEvery ticket and checkout page and at the top of our homepage states: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”We have been in contact with Ms [redacted] regarding this issue and have offered a courtesy resolution which Ms [redacted] has rejectedIf Ms [redacted] wishes to pursue the offered resolution, we encourage her to contact us directly, as our management team is available to handle any additional concerns that she may have at this timeWe have been consistent with our sales terms and consider this matter closedRegards,Online City Tickets

Complaint: [redacted] ? I? did not know what the total charges were until after I gave my credit card number, name and address.? If I was aware of the charges I wood not have purchased the tickets.? I am not familiar with [redacted] and did not realize that I have to open up an account? ? with [redacted] to get my tickets since I had already gave all my personal information to ON LINE TICKETS,? I feel the company is deceiving and under handled I am rejecting this response because: Sincerely, Norma [redacted]

I have received order confirmation, but not the tickets yet

It was ok

This site was fairly easy to navigateCharge were a little higher then I thought they would be per ticketWill have a better idea about all this when I receive tickets on or about 11/28/

the surcharge is horrendous, unjustifiable

? Complaint: [redacted] I am rejecting this response because: I did not speak to them on 9/i could not get in touch with anyone even the credit card company triedI spoke to them on 9/and told them there was no way that I could get the tickets via email at that pointI was away, that is why I needed them when I ordered themI paid an extra to down load the tickets right awaythe button that said download now was grayed out? why was I charged the extra money if they emailed them to me right away? I will tell you why because they are all a scamAt this point I just want my that the credit card company did give meOk how about this they pay me the x the extra amount that I paid to down load right away.? thank you Sincerely, [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Although our customer has stated they believed they were purchasing tickets through a primary marketplace, we would like to provide clarificationOur transparent website is completely user-driven, meaning all order information is either selected or input directly by customersOur website’s design is completely different from those affiliated with any primary market and box office, as we clearly state on our website’s homepage, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Kansas City.” This information is also reiterated multiple times throughout the purchase process.Once our customer selected the event they were interested in, [redacted] with [redacted] ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” ? Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we offered our customer a one-time courtesy offer in an attempt to reach an amicable resolutionHowever, our customer declined this offerIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Online City Tickets

It was easy to purchase and print tickets to the show I wanted to attend

Thank you for your replyAs we previously stated, our customer received an email containing the tracking number for their package and the tickets were originally delivered on 6/6/though we were not contacted by the customer regarding the delivery issue until 7/21/Every order placed with us is protected by the 100% Money Back GuaranteeThis guarantee ensures customers received their valid tickets prior to their eventThe sales terms, agreed to at the time of purchase, clearly state that the vendor "reserves the right to deliver tickets for any order as late as one (1) hour prior to the event." As we have sufficiently addressed our customers concerns and provided valid tickets prior to to their event, which has since passed, we consider this matter closedIf our customer has additional concerns, we welcome them to call us, referencing their order number, to speak with a representative.Regards,Online City Tickets

A great experience dealing with this company ! Purchase was quick and effortless

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Field.”Once our customer selected the event they were interested in, Uwith [redacted] and Sons, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThe fact that customers may be paying above face value is clearly stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Our customer has indicated that their shipment did not arrive, this is inaccurateOur customer placed their order on 1/16/and their valid tickets were delivered, and signed for, on 1/20/prior to their event which took place on 5/14/In regards to our 100% Money Back Guarantee, we would like to provide clarificationAs stated throughout the website, this guarantee ensures customers will receive their valid tickets prior to their eventThis guarantee does not allow for cancellation upon request as Online City Tickets does not own or generate tickets.This is the first we are learning of our customers concerns as, prior to receiving this claim, our customer had not contacted us to address the matterWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Everything went smoothlyNo complaints

Very fast and efficient

Complaint: [redacted] I am rejecting this response because:I want my refund for paying over$a ticket and sitting in $seats!!!! This is rediculious!!! Sincerely, Gail [redacted]