Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.Although our customer has stated that their tickets were not delivered prior to their event, this is inaccurateOur customer placed their order on 7/28/at 10:PM CST and received their valid tickets to the email address on file at 10:PM CSTOur customer later contacted us and the tickets were re-sent the same day at 11:PM CSTThese tickets were again sent on 7/29/at 7:AM CST and 8:AM CSTOur customer proceeded to download these valid tickets at 9:AM CST and 7:PM CST prior to their event which has since passed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed upon by customers at the time of purchase.Before receiving this claim we thoroughly discussed this matter with our customer to provide clarificationAs our customer's valid tickets were delivered and downloaded multiple times prior to their event, we consider this matter closedShould our customer have any further questions, we welcome them to contact our customer service department so that we may provide assistance.Regards,Online City Tickets

Online city tickets only took a day to confirm the order so that's a plusMy tickets will be delivered to me before the date of the concert as I anticipateSo far so good with the buying experience

Thank you for reaching out to us regarding this matterPrior to receiving this claim, on 5/10./2018, Online City Tickets was in contact with our customer and both parties reached an amicable resolutionAs such, we consider this matter resolvedIf our customer has any further questions or concerns regarding their order, we encourage them to contact a member of our customer service team.Regards,Online City Tickets

Tickets were 99$ on the ticket and got charged about 90$ more per ticket with fees and up chargeSad

? Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because:I feel that the way this company does business by redirecting customers from an established venue website without making it known, and then grossly overcharging them to profit "unnamed ticket sellers" makes it blatantly obvious that they are running a scam? If I had known that I was no longer on the Irving Pavillion website, or had any idea that the phrase "third party" meant anything, let alone know that that would mean my getting charged exorbitant amounts over, or that the actual face value of these tickets was half of what I paid, I ABSOLUTELY would have left their scam site immediatelyI ABSOLUTELY called this company immediately after the purchase and was denied by one of their rude customer service aganetsIt was very apparent that contacting them further would get me nowhereThis, along with the HUNDREDS similar complaints on the Revdex.com website really shows that this company is highly unethical and needs to be stopped.? Sincerely, [redacted] Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: we did not discuss anything prior to my complaintI was stuck on hold for over an hour with no one picking upThere is a noted pattern of behavior on the Revdex.com website in regards to this business and they have refused to offer me any consolation or negotiation Sincerely, [redacted] ***

It's a little bit expensive but they arrived when they were supposed toReally recommendable

1st time customerHaven't used tickets yet Positive purchase experience thus far

I ordered and paid for tickets but it says I won't receive them until a week before the concert which is months out when I ordered them via emailDisappointed and feel uncomfortable as to why I'm not getting my tickets I paid for until such a late date

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersWe have no affiliation with the venue, we operate our own independent websiteDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”? Once our customer selected the event they were interested in, Rick Springfield, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processedNo order can be placed without the customer completing these steps.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? Prior to receiving this claim our customer's valid tickets were delivered on 6/8/before their event on 8/25/We've previously discussed this matter with our customer to address their concernsWe maintain that all order details were sufficiently displayed, and agreed-upon, prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsAs Mr [redacted] stated, Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? We would like to provide clarification to Mr [redacted] concernsMr [redacted] placed two orders, filled by separate sellers, for a Slipknot with [redacted] event which took place on 8/26/Mr [redacted] later contacted us on 8/27/stating that he was denied entry into his event.In the highly rare event that we receive a report of tickets being invalid, Online City Tickets acts quickly to conduct a detailed investigation into the matterIf the customer's claim is substantiated, our 100% Money Back Guarantee ensures that the customer will receive a full refund for their orderIn the case of Mr [redacted] , our thorough investigation resulted in verification that the tickets he received for order [redacted] were in fact valid for entry to this eventFor this reason, Mr [redacted] is not due to receive a refund, per the agreterms and conditionsHowever, an issue was discovered with order [redacted] ; as such, per our guarantee, he was issued a full refund on 9/2/This information was clarified to Mr [redacted] in an email in September when this refund was issuedMr [redacted] later inquired about his orders in October, at this point we reiterated this information and clarified that as there was no issue with his tickets for order number [redacted] , this order would not be eligible for a refund.Nevertheless, we have since attempted to contact Mr [redacted] We provided Mr [redacted] with a one-time courtesy resolutionAs we have fully addressed Mr [redacted] concerns, adhered to our guarantee, and provided a resolution, we consider this matter resolved.Regards,Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] has any further questions or concerns regarding this order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to us regarding this issue, as we here at Online City Tickets always appreciate the opportunity to address a customer’s concernsOnline City Tickets has been in contact with Mr [redacted] and both parties have found an amicable resolution.In regards to Mr [redacted] statement about the face value of the ticket, it should be noted that Online City Tickets is an online resale marketplace, which means that we do not own or generate tickets—rather, we facilitate transactions between ticket buyers and ticket sellersMr [redacted] has stated that he thought he was purchasing through the venue websiteIt must be noted that our website address and appearance are dissimilar to those of the venueAdditionally, at the top of every ticket listing page on our website it states, "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Mr [redacted] saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total chargeWe have reached out to Mr [redacted] and reached an amicable resolution; as such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service teamRegards,Online City Tickets

Great experience, no hasslesTicket arrived within hours of placing the order

Thank you for your response regarding this matterAs we previously stated,? all tickets listed on our site are owned and priced by individual sellers, not Online City Tickets, based on their personal assessment of the market valueThough Mr [redacted] continues to claim that his order total was not disclosed, no order can be placed on our site without the customer being presented with their order totalAdditionally, each customer is required to signify their agreement to our sales term, including our "all sales are final" policy, before placing the order.? As we stated in our previous response, all tickets are owned and listed by individual sellers, as such, the? largest portion of any order placed goes directly to the seller; the service charges represent the charges that Online City Tickets uses to? maintain? operating costs including our website, screening sellers to confirm valid tickets, and providing customer service.? As the dispute Mr [redacted] filed with his financial institution remains open, we are unable to offer Mr [redacted] with an amicable resolution at this timeAs such, we consider this matter closed.? Regards,? Online City Tickets

Complaint: [redacted] I am rejecting this response because: My main complaint was that they misspelled my name? When I asked them to change the spelling, they would not? They would not cancel the order This was an order for tickets to a concert that was selling out quickly? We ordered for ourselves and friends? Friends paid for their tickets? I was afraid this was a fraud? What company would not be willing to correct errors on a credit card statement? ? In addition, they stated that I would need ID to prove these tickets were mine? I couldn't do that; my name was misspelled? days later, they quickly sent tickets? I didn't know? what name was on themThey corrected things on the credit card charge? Again, I had no idea if I was going to be able to get into the concert? I feared losing friendship and having to pay my friends for useless tickets? This company was totally uncooperativeI found out that they charged us approximately $over the going price and we had horrible service? I never received an apology? Up until the time we walked into the arena doors, I didn't know if I was going to be able to attend the concert or not I still have not heard a word from the company? I have been cheated and mistreated? I'd like to have that extra $back because of the horrible service and the predicament that I was placed in? I will not buy from them again? [redacted] @hotmail.com ? ?

Thank you for reaching out to us in reference to the concerns of our valued customer Ms [redacted] We appreciate the opportunity to address this matterOnline City Tickets operates on the secondary market, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service and maintaining a simple, transparent checkout processThough Ms [redacted] has filed this claim, our records indicate that the order was placed by Mr [redacted] .? Ms [redacted] has stated that she was unaware our company has no affiliation with the venue or artist yet, Mr [redacted] has ample opportunity to understand the nature of his purchase as Online City Tickets has no affiliation with the venue, as we are simply a marketplace for ticketsDirectly on our homepage we state, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.” Additionally, the checkout page Mr [redacted] viewed reiterated this information prior to placing his order.? Regarding Ms [redacted] ’ claim that the order total did not reflect the fees prior to purchase, it should be noted that this is inaccurateOur website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing detailsWhen Mr [redacted] selected the tickets he was interested in, he was taken to our Checkout pageWhen Mr [redacted] selected a delivery method, an itemized breakdown of his order populatedThis order summary included the price per ticket, all fees, and the total charge of $1,in bold textThough Ms [redacted] has indicated otherwise, this information is provided to customers prior to entering any payment informationAt this point, it is stated in bold text, “All sales are finalAll prices are listed in US Dollars (USD).” Mr [redacted] was then required to agree to our terms and conditions by selecting a check box that stated in bold text, “I agree to the sales terms and conditions listed above.” Ms [redacted] also expressed she was unaware these tickets were purchased above face valueHowever, the fact that tickets may be above face value is also stated throughout the checkout processSince we operate on the secondary market and are not owned by the venue, all tickets available for purchase on our site are owned and priced by individual sellersThese prices are set based on the sellers’ assessments of various market factors such as customer demandThis fact is stated throughout the checkout process including at the top of the ticket listing page it states, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”? Ms [redacted] mentioned our 100% Money Back Guarantee to which we would like to provide clarificationOur policies clearly state that this guarantee ensures that customers transactions “will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic.” This guarantee does not, however, allow for cancellations upon customers requestSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? Mr [redacted] purchased two tickets for Section Row M and received Section Row D; these tickets are considered to be an upgradeIt should also be noted that the change in delivery was to the customer’s advantage and is subject to changeMr [redacted] received his tickets through his email as electronic instant download, which only requires him to download the tickets to scan from a smartphone at his event’s venue.? On 12/6/16, Mr [redacted] placed his order for [redacted] tickets and received his valid and authentic tickets via email on 1/5/17.? Prior to receiving this claim, we were in contact with Mr [redacted] on 12/8/and offered a courtesy resolution in the interest of customer service; however, this offer was declined.? We have fully adhered to our sales terms and conditions and consider this matter closedShould Ms [redacted] or Mr [redacted] wish to discuss this matter further, they are encouraged to contact our customer service department.? Regards,? Online City Tickets

Received in a timely manner

[redacted] I am rejecting this response because: you are deceiving and misleading people plain and simpleBTW I got my credit card statement and you charged me dollarsI guess the was US fund which was never indicated anywheredollar tickets - that I thought I was paying dollars each for - cost my dollarsYou can justify all you want - me like tons of other people got duped - plain and simple Good riddance! [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by NRG Stadium.”? As a secondary marketplace, Online City Tickets does not own inventory; as such, all tickets listed on our site are set by individual sellersThese prices are based on those sellers’ individual assessments of a range of factors, including customer demand.? When Ms [redacted] viewed tickets for the production of “Houston Rodeo ?" The Chainsmokers” the top of this page clearly stated, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” Once Ms [redacted] selected the tickets she was interested in, she navigated to our checkout pageThough Ms [redacted] has indicated that the fees associated with her order were not shown; this is inaccurateAfter entering an email address and selecting a delivery method, Ms [redacted] was presented with an itemized order breakdown of her orderThis breakdown clearly displayed all fees, the price per ticket, and the total price of $in bold textMs [redacted] was required to agree to our terms and conditions?"visible in a text box?"and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Ms [redacted] mentioned our 100% Money Back Guarantee to which we would like to provide clarificationThis guarantee, detailed throughout the checkout process, ensures that tickets will be authentic and arrive before the customer’s eventThis guarantee does not however, offer cancellations upon a customer’s requestSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? As Ms [redacted] was provided ample opportunity to review the details of her order, and her valid tickets were delivered to her on 1/17/prior to her event on 3/12/2017, we consider this matter closedIf Ms [redacted] has any additional concerns regarding her order, we encourage her to contact our customer service.? Regards,? Online City Tickets