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OnTel Products Corp.

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Reviews OnTel Products Corp.

OnTel Products Corp. Reviews (106)

Your recent correspondence was directed to me for handling Please accept my apology for any delay this may have caused I have indicated below information to resolve and close this complaint on behalf of Ontel Products We experience a backorder on this item and we are very sorry that Ms Fontaine wished to cancel her order We will have a refund check of $ will be sent to her today for the Cami Secret Quality customer service is very important to us and we thank you for bringing this to our attention Please close this complaint as resolved Sincerely, Customer Service Specialist

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (if) payment is received
Note: The credit made is to my (previous) *** cardI have had a new one installed since(If) the credit does not go through please contact me for updated info on the
new card

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. 1st order # ***Received on 12/12/2014BOGO Miracle Bamboo Pillow Queen $39.90Processing and handling $
each x = $19.90Total $ 59.88 2nd order # ***Received on 01/02/15BOGO Miracle Bamboo Pillow Queen $39.90Processing and handling $each x = $19.90Total $59.80We are sorry that the customer was not happy with her ordering experience. We received separate orders on differentdates. The customer notified us that they would be returning one set. We received that back and credit was issued on2/for $and then on 2/for the balance of $for a total of $59.80. Since quality customer service is very important to us I have issued the postage credit of $to the Discover card ending in 9772. This credit will reflect on their next billing statement. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

I am rejecting this response because:It does not address the main part of my complaintPart one being that there is no merchandise total given to the consumer before they complete their purchasePart two being the information displayed on their website involving timeframe during which a consumer can contact customer service as well as shipping time frameThese are both of the reasons I find this company to be practicing unethical tactics to prevent a customer from being refunded or cancelling the orderThey are purposely not giving consumers a total before the order is confirmed in order to bait and switchThey are also purposely telling consumers that they will not be charged for 3-weeks when the item and ships AND cannot contact customer service for 24-hours because no info will be available, in order to dupe/cheat the consumerKeep in mind my order was "processed/shipped" and thus unable to be changed or cancelled hours after purchaseThis scam could not be any clearer

Dear Revdex.com, On behalf of ONTEL PRODUCTS this customer does not have an order with us.This order number *** for the Bamboo Pillow is not our order number. This was ordered through another company. The status to this order can bechecked on line at
www.custmoerstatus.com. Please contact the correct company to resolve this and remove this complaint from our file. Please correct our Revdex.com rating for Ontel Products. Thank you for your attention to this matter. Sincerely,Customer Service Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf my check is not received within business days I will not consider the complaint resolved
Regards,

October 16,
Compliant# ***
* ***
*** **
*** *** ***
*** *** ** ***
Your recent correspondence was directed to me for handling. Please accept my apology for any delay this
may have caused. I have indicated below information
to resolve and close this complaint on behalf of Ontel Products
We are very sorry that the customer was not happy with the Swivel Sweeper. I have issued a credit
to the *** Account ending in *** for $today October 16, 2014. This credit should reflect on their next
billing statement
The customer may toss the Swivel Sweeper that they have
Quality customer service is very important to us and we thank you for bringing this to
our attention
Sincerely,
Customer
Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI think that the additional compression should not be an additional cost--the basic feature of the product is the compression capabilities of the productOtherwise, the order should be made after being asked to upgrade versus after the order has been accepted--there was not a way to go back and modify or cancel the order.
Regards,
*** ***

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #***Received 12/14/2014BOGO Swivel Sweeper Max + Bonus Mini Sweepers
= $39.99SSMAX Long Life Rechargeable Battery = $19.99Processing and handling = $35.97Total = $95.94Creditissued 03/06/2015 = $25.98We are sorry to hear that the customer was not happy with their ordering experience. We did run out of stock on the Mini Sweepers so we substituted these items with theMicroFiber Cloths. The customer notified us on 02/19/that they only received cloth. At this time we replaced this and had moreshipped to them. The customer notified us on 03/06/that they did not receive the Rechargeable Battery, which was included. At this time we issued a credit to their account for $25.98.Since quality customer service is very important to us, I have issued a credit for the balance of the charge for $69.96, this will reflect on their next statement. We thank you for bringing this to ourattention. Sincerely yours,Customer Service Specialist Tell us why here

November 6, 2014
 
Compliant # [redacted]
 
Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may
have...

caused.  I have indicated below information to resolve and close this complaint on behalf of Ontel Products.
We are sorry for the delay in the part and unfortunately we do not know when it will be available.  I have canceled the part on Order
# S[redacted].  Nothing will be shipped or billed for the part.
Instead, we are sending Ms Huebener an Elite Swivel Sweeper G2 and Mini.  
Quality customer service is very important to us and we thank you for bringing this to
our attention.
Sincerely,
Customer Service Specialist

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products.Order # [redacted]Received on 12/19/2014[redacted] S/M Miracle Copper Socks Black = $12.99 + $13.98 processing and handlingAdditional [redacted] L/XL Miracle Copper Socks = $12.99 discounted processing and...

handling of$6.99Total $47.95              We are sorry that Mr. [redacted] was not happy with her ordering experience.  The offer is a “buy one pair, get another pair for the processing and handling.”   I have indicated the offer details below:OFFER DETAILS: Miracle Copper Socks are the copper infused compression socks that massage your aching feet and improvecirculation to reduce pain and swelling! You can order Miracle Copper Socks forthe low price of only $12.99 with $6.99 processing and handling. We’ll DOUBLEyour order so you get a second pair of Miracle Copper Socks FREE! (Just pay$6.99 p&h).  There was an additional pair ordered in a different size for a total of four pairs of theMiracle Copper Socks. It does take 24-48 hours for the records to show in our customer service system.  We have not received the package back yet, but since quality customer service is very important to us I have issued a creditfor $47.95 to the [redacted] ending in 1988 today 2/10/2015, this credit will reflect on their next billing statement. We thank you for bringing this to our attention. Please close this complaint as responded to and resolved.  Sincerely yours,Customer Service Specialist  Tell us why here...

Compliant#[redacted]Daytime Phone: ###-###-####E-mail: [redacted]Your recent correspondence was directed to me for handling.  I have indicated below information to resolveand close this complaint on behalf of Ontel...

Products.Order # [redacted]Placed 11/7/2014BOGO MiraclePeeler with Mandolin Safety Holder $14.99 Processing and handling = $6.99 each x 2 = $13.98 + $1 web processing fee.Total $30.97We are very sorry that the customer was not happy with their ordering experience.  I haveindicated the offer details below.OFFERDETAILS: 1 Miracle Peeler with Mandolin and Safety Holder for just $10.00 plus$6.99, Double the offer, just pay separate processing and handling of $6.99.We do offer upgrades on the Peeler.  We only had one order in our system as indicated above. The customer contacted our customer service department on 11/10/2014 and the orderwas canceled.  Nothing will be shipped or billed to her account.  An emailconfirmation was sent with the cancelation information.  Quality customer service is very important to us and we thank you for bringing this toour attention.Sincerely,Customer Service Specialist

Dear Revdex.com,  Please accept our apology for any delay and inconvenience this may have caused. I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order #[redacted] Received on 1/23/2015Check # 9147 for $43.97 has mailed on Friday April 17,...

2015.  The customer should be receiving this shortly.   Quality customer service is very important to us and we thank you for bringing this to our attention.   We thank you for your patience. Sincerely yours,Customer Service Specialist  Tell us why here...

[redacted]
[redacted] **  [redacted] Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf...

ofOntel Products. Order # [redacted]Received on 02/7/2015  BOGO Deluxe Set of 3 Candles VLA + Free Decorative Candle Wraps = $39.99 Processing and handling $6.99 each set of 3 x 2 =                               $13.98 Tax                                      �... 3.60 Total                                     �... are sorry that the customer was not happy with her ordering experience.   The offer is a “buy one set of three and get another set of three for the processing and handling.”   I have indicated the offerdetails below: OFFER DETAILS: You get a set of 3 Glow Candles in soothing vanilla or unscented for $19.99 plus $6.99 s&h. The best partis, when you order today, we will double your offer, just pay the separate processing and handling of $6.99 for the second set of 3 Glow Candles.  Inaddition, You will receive nine Glow Candle Wraps Absolutely FREE! The order was upgraded to the deluxe set which comes with a special multi-color function that allows the colors to rotate from one to the next. The customer notified us that this is not what they wanted to order so we issued a credit to the [redacted] on file ending in [redacted] for the total amount of $57.57. Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist  Tell us why here...

This complaint has been resolved

I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] Received on 02/23/2015 BOGO Deluxe Set of 3 Candles VLA + Free Decorative Candle Wraps = $19.99 x 2 = $39.99 Additional BOGO S Deluxe Set of 3 Glow Candles Unscented...

 =            $29.99 (Free processing and handling)Processing and handling $6.99 each set of 3 x 2 =                               $6.99Total                           ...                                         ... are sorry that MS Algier was not happy with her ordering experience.  The offer is a “buy one set of three and get another set of three for the processing andhandling.”   I have indicated the offer details below:OFFER DETAILS: You get a set of 3 Glow Candles in soothing vanilla or unscented for $19.99 plus $6.99 s&h. The best partis, when you order today, we will double your offer, just pay the separate processing and handling of $6.99 for the second set of 3 Glow Candles.  Inaddition, You will receive nine Glow Candle Wraps Absolutely FREE! The order was upgraded to the deluxe set which comes with a special multi-color function thatallows the colors to rotate from one to the next.  There was also an additional set of the Scented Glow Candles as well as the Unscented Glowcandles ordered for a total of 18 Glow Candles. These were in stock and shipped immediately and could not be canceled when thecustomer contacted us.  We advised them to refuse delivery on the shipment. Since quality customer service is very important to us I have issued a full credit to thecustomers American Express credit card ending in 2001 today 2/25/2015 for $137.93.  This credit will reflect on their next billingstatement.  We thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist  Tell us why here...

Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this
may have caused.  I have indicated below information to resolve and close this complaint on behalf of Ontel Products.
We experience a backorder on this item and we...

are very sorry that Ms Fontaine wished to cancel her order.  We will have a refund check of $14.95
will be sent to her today for the Cami Secret.
Quality customer service is very important to us and we thank you for bringing this to
our attention.
 
Please close this complaint as resolved.
Sincerely,
Customer
Service Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused.  I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #[redacted]Shipped1/23/2015BOGO Swivel Sweeper Max + Mini Sweepers $29.98 Processing and handling...

$29.98Total  $69.961st installment $49.96 billed 1/27 We are very sorry that Ms [redacted] was not happy with her Swivel Sweeper.  She just notified that she was not happy withthis and would be returning this for credit. Since quality customer service is important to us, I have issued a credit for the Swivel Sweeper for $49.96 today 2-6-2015 to her [redacted] ending in [redacted].  She will see this on her next statement. Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely yours,Customer Service Specialist  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I find that it is disheartening that I had to have this resolved through the Revdex.com.  I communicated with the business directly and they refused to pay the postage for the order that was sent to me by the uploading difficulties on their end.

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Description: Internet Shopping, Television Home Shopping, Beauty Supplies & Equipment

Address: 21 Law Dr, Fairfield, New Jersey, United States, 07004


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