OnTel Products Corp.

Review: Slushie magic does not work after reading reviews I have found out this is a long running issue with this product supplied ice cubes don't freeze I have had both of mine in my freezer for close to a month and nothing. Now I spent my hard earned money on two of these items and both don't workDesired Settlement: Full refund or working replacments

Business

Response:

We already left 2 voicemail messages yesterday to inform the customer that a replacement will be scheduled pending confirmation on the quantity of items to be replaced. The customer has not returned our calls. In this regard, a notification email will be sent out to the customer today.

Review: I ordered a product called foot angel distributed by ontel products corp. it is anti-fatigue compression foot sleeve. I ordered the largest size a mens size lxl only for the fact I wanted the easiest to get on size. when I received them I could not get them on without great discomfort. when I finally wedged them on my feet went numb they were so tight. I have wore other compression products and never had this problem. when I went on line to see if others had this problem I found that alot of other people had the same problem. I could return them at my own cost and would not be getting my original shipping and handling costs which are inflated, so I would be losing money if I did this with nothing in hand. this products commercial is very misleading. foot angel more like foot devil. I would like this product to have honest sizes because this is a product for people with foot problems.Desired Settlement: I want my money back because of false advertisement .

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products.Order # [redacted]Received on 03/31/2015Foot Angel + Miracle Foot Bonus Acupressure Foot Massage Ball (Black-Large/X-Large)$12.99 Processing and handling $6.99 each x 2 = 13.98Total $26.97 We are sorry that the customer was not happy with the size of the Foot Angel. We were not aware of this. We do offer by our 30-Day Money Back Guarantee less P&H. Since quality customer service is very important to us I have issued a credit to her accountfor $26.97. She may keep them with our compliments. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: They have a deceptive and fraudulent website. They adveritse their product on tv and that you can obtain double the order for extra shipping cost. The product is advertised for $10.00 and you can double the order for the same price with additional shiping. Website keeps asking you if you want this product and that product, I thought I was fulfilling the TV offer of double the product for $10 plus shipping. The website then asks for credit card info. Then instead of showing you a total, they just charge your card THEN show you a total. My total which I thought was $10 plus shipping ( I thought maybe $5 to ship) came to $69.98.Desired Settlement: I would like a complete refund of my order and I would like their website to be more forthright. I can not believe it is legal to not show the total until after you agree to charge your credit card when you actually have no real idea of what they have charged you for.

Business

Response:

Dear Revdex.com,I have

indicated information below to resolve and close this complaint on behalf of

Ontel Products.Order #1048840Received 12/4/2015 Dlx BOGO 8

Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $30Additional

Dlx 8 Small and 8 Large Furniture Feet FREE SHIPPING = $20.00Processing

and handling $6.99 each set 2 = $13.98Extra

Large Furniture Feet = $ 5.00Total $68.97We are

sorry that the customer was not happy with their ordering experience for Furniture

Feet. I have indicated our offer below. Furniture Feet ™ are the

stretchable furniture feet that protect floors from scratches and scuffs. When

you order today you will also receive a set of 8 Small and 8 Large Furniture

Feet ™ for only $10.00 plus $6.99 P&H. But wait when you order today, we

will double the offer you will receive a second set of 8 Small and 8 Large

Furniture Feet ™ for FREE - just pay a separate $6.99 P&H. As an added

BONUS you will also receive a 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! Offer

Includes: (2) sets of 8 Small and 8 Large Furniture Feet ™ ( Buy 16, Get 16

Free) - & ABSOLUTELY FREE 6 piece furniture fix pen set. This order was also upgraded to the Deluxe

Heavy Duty Furniture Feet for an additional cost as well as an additional set

of Furniture Feet. Additional items are offered and the price

indicated when offered. These additional

items are optional and no one is required to take them.We received an email to cancel the order on

12/4/2015. This order was canceled and

nothing will be shipped or billed to the customer’s account. Quality

customer service is very important to us and we thank you for bringing this to

our attention. Sincerely

yours,Customer

Service Specialist

Review: I ordered a product in late December and after 5 calls finally received it in early May. However, it was the incorrect item so I called and another item was shipped to me, but again it was the incorrect item. I called and was told that the do not even have what I need. I then asked for my money back and they said I would get it but would have to send one of the two incorrect items back. I told them I would send both back but since this was not my mistake, they would have to pay the shipping. The customer service man I talked to put me on hold and came back and told me that I would get my money back and could keep both items (that I do not need.) The very next day I get a call from their customer service saying I have to return one of the items at my cost. I called again and explained the nearly 6 month ongoing story and explained that I was told I would get my money back without having to return. This time I was transferred to an extremely rude customer service lady who said, not matter what, at my own expense, I had to return the item they shipped incorrectly in order to get my own money back. I have dates and names of people I have spoken to. It is bad enough that I have waited since late December to get my item and that I have twice been shipped an incorrect item. But to add to that I was told that I would get my money back and I would not need to return anything and then the very next day I am called to say I have to return. I understand they have a company policy - that even if company is wrong - that the customer still has to pay, but once their CSR said I would get my money back with no return then that should be honored. This is for Iron Gym (an Ontel product) and the address on my original form was Fairfield, NJ although they are asking I return it to Las Vegas, NV.Desired Settlement: I would like a refund of the $16.98 paid for an item I never received although I did twice receive a wrong item. I would like this refund without me having to pay to return the items their company shipped incorrectly. I will gladly take the items to [redacted], [redacted] or the [redacted] it the company does want them back but I will need call tags or account numbers because I should not have to pay for their mistake.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order #[redacted]Received on 1/15/2015 check # [redacted] Iron Gym Extended Long Bar $9.99 Processing and handling $6.99Total $16.98 We are sorry that the customer was not happy with their ordering experience. Unfortunately, we were out of stock on the 1st Iron Gym Bar and sent the customer the next size. When the customer was nothappy with that one we had another size sent to the customer at no charge.Since quality customer service is very important to us we are refunding the customer by check for $16.98 and they may keep the Iron Gym Extenders with our compliments. We thank you for your patience and bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I do accept Iron Gym sending a check for $16.98. I need to add though that the vendor's repsonse is not entirely truthful. They never told me they were sending me "the next size" when they sent a 36" bar and then when I called to let them know that they sent the wrong size, they reshipped the exact same thing again. I am satisfied that they are refunding the money. Is it possible to find out how soon I will see the refund. (since my check was originally mailed 12/27 and they cashed it in January.)

Regards,

Review: I placed an order with the merchant on 04/10/2014. I emailed them 04/25/2014 requesting an update on the status of my order. I did not receive a reply. I eamailed them again on 05/15 requesting to know the status of my order and did not receive a reply. I emailed them again 05/17/2014 advising them I was no longer interested in the merchandise and to cancel my order. On 05/19/2014 my credit card was charged $51.95. I called the company and was told the merchandise had been on back order but was now ready to ship. I advised the agent I no longer wanted or needed their product I was told there was nothing they could do. When I requested to speak with Supervisor, I was told no one was available and my account would be noted for a call back. As of 2:37 pm 05/22/2014 I have not been contacted. I gave this company ample opportunity to contact me, and at no point could the be bothered to reply. The product has since been shipped.Desired Settlement: I want a full refund of $51.95 to the transaction card

Business

Response:

[redacted]We apologize for the customer's bad experience with this order. A refund can be issued when the order is returned to us. In this regard, we are sending the customer a pre-paid return label to return the product and its accessory parts to us. Once the order is returned, a full refund will be issued. Since the customer used a [redacted] gift card for this order, a check refund will be sent out instead. Thank you.Customer Service

Review: Ordered miracle copper socks online, once I finished putting in my payment information a series of up-selling offers were made, especially the compression firmness. The ad was clear that compression was a key benefit of the product at a price and then during the up-selling--to get "firm" compression--additional cost was required. When declining all the offers, my order was automatically booked and a "web service fee" was added (an additional dollar)--I caught this when I reviewed my email receipt.Desired Settlement: That this company would make it clear that there is a basic product and that the cushion and firmness features are at additional cost (significant increase to the offer.

Business

Response:

October 20,2014 Compliant# [redacted] CA 92886Your recent correspondence was directed to me for handling. I have indicated below information to resolveand close this complaint on behalf of Ontel Products.Order # [redacted]Placed 10/19/2014BOGO L/XL Miracle Copper Socks $12.99 Processing and handling = $6.99 each x 2 = $13.98Web Processing Surcharge = $1.00Tax = $2.24Total $30.21We are very sorry that the customer was not happy with their ordering experience. I haveindicated the offer details below.OFFER DETAILS: Miracle Copper Socks are the copperinfused compression socks that massage your aching feet and improve circulationto reduce pain and swelling! You can order Miracle Copper Socks for the lowprice of only $12.99 with $6.99 processing and handling. We’ll DOUBLE yourorder so you get a second pair of Miracle Copper Socks FREE! (just pay $6.99p&h).There is also an additional note at bottom of the website stating there is a Web Servicecharge of $1.00 which would be added to the order.We do offer upgrades to the Miracle Copper Socks, which the customer may or may notwant. These are optional and no one is required to accept them1) Deluxe Miracle Socks – have extra cushioning and plush padding for an additional $10per pair2) Extra Firm Miracle Socks – have 50 % more compression to further improve circulationand reduce swelling for an additional $10 per pair. These have already shipped to the customer on 10/20/2014. Since Quality customer service is very important to us I have issued a full credit for $30.21to their [redacted] account ending in [redacted]. This credit will reflect on their nextbilling statement. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I think that the additional compression should not be an additional cost--the basic feature of the product is the compression capabilities of the product. Otherwise, the order should be made after being asked to upgrade versus after the order has been accepted--there was not a way to go back and modify or cancel the order.

Regards,

Review: I ordered from Ontel’s Foot Angel website. I ordered 2 pairs of compression socks thinking the second pair would be free per their advertised offer. They charged me for 2 pairs and S&H on 4 pairs, but they completed my order before I had an opportunity to review and confirm it. I immediately called their customer service number (which took a while to find on their website) and was told that orders took 24 hours to show up in their system, and to call back the next day (which it still wasn’t in their system then either). The email with my order didn’t say “do not reply”, so I replied telling them to cancel my order, along with some commentary about what I thought about their shady business practices.

I checked my order status 4 days after placing the order, and my order still wasn’t found, so I thought it had been cancelled as I had requested. Over a week after I placed the order, I received an email saying my order was on back order. Of course, the email was sent after their customer service line was closed on Friday night, and their customer service line is only staffed Monday through Friday, so I have to wait until Monday and risk the order being shipped in the meantime.

.Desired Settlement: I’m still trying to get this resolved, but if it does go through, I intend to dispute it with my credit card company. I have a well-documented trail of my attempts to cancel this order.

I also would like to make the Revdex.com aware of this company's questionable business practices.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Received on 05/07/2015BOGO Extra Support + FREE Bonus Foot Massage Ball White S/M Foot Angel= $32.99Additional BOGO Extra Support + FREE Bonus Foot Massage Ball Black S/M Foot Angel = $32.99Processing and handling $6.99 each x 4 = $27.96 Total $93.94 We are sorry that the customer was not happy with her ordering experience. The offer is a “buy one pair, get another pair for the processing and handling.” I have indicated the offer details below: OFFER DETAILS: By ordering today, we will send you the Foot Angel for $12.99 plus $6.99 shipping and handling. Thebest part is, when you order today, we will double your offer for FREE, just pay the separate processing and handling of $6.99 for the second Foot Angel. Asan added Bonus, you’ll also receive our Acupressure Foot Massage Ball to stimulate, relax and energize your feet, absolutely free! The order was also upgraded to the EXTRA Support which is an additional $10 per pair. The was a second set of two FootAngels in the Extra Support in Black for a total of two sets of two for a total of four Foot Angels. The customer contacted customer service today 5/18/2015 and their order has been canceled. Nothing will be shipped or billed to their account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,CustomerService Specialist here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please note the company could avoid customer dissatisfaction over their online ordering experience by allowing customers the opportunity to review and confirm their orders prior to completing the order. This site is the first that I've visited that requests credit card information upfront and then does not give the customer the opportunity to review and confirm his/her order.

Review: Ordered a set of pillows online, 2 orders generated and credit card was issued on both. One order (which was correct) was for 2 pillows at the cost of approx 49.00. Then a second order trippled and was charged both at the same time with a charge of 179.00. An email and phone call was placed the moment after realizing there were 2 orders generated. The help desk gaurenteed no orders would be placed ( because they never place 2 orders when its the same credit card without verifying). That was lie number 1, because I did get shipped out 6 pillows and the 2 I ordered were cancelled. Multiple calls and texts were placed to cancel this order.( All which have been saved). Then after I received an email stating that 6 were shipped I called again and was told to remove 2 and send the rest of the 4 back and they would reimburse me my shipping. Lie number 2. They are now refusing my shipping that cost me 72.00. Stating only 30.00 would be refunded. Also the cost of the 2 pillows were charged at 59.99 when it clearly states on their own website they are 29.99 plus 9.99 for the extra one.

Product_Or_Service: Queen size bamboo

Order_Number:Desired Settlement: DesiredSettlementID: Refund

I want to be charged the amount from the website for the 2 pillows. The rest refunded to my card, and the shipping to send the extra pillows back since their own personell would not issue a return ups sticker and stated it would be refunded.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order #Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $29.95Processing and handling $9.98 each x 2 = $19.90Total $ 49.85 Never shipped – canceled DUPLICATE2ND order # Received on 5/29/2015BOGO Miracle Bamboo Pillow Queen $29.95 X 2 = $59.90Additional Miracle Bamboo Pillow Queen $29.95 x 2 = $59.90 (reduced shipping)Processing and handling $9.98 each x 6 = $59.70Total $ 179.50We are sorry that the customer was not happy with her ordering experience. I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $29.95 plus $9.95 processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $9.95 P&H. Or the King size Miracle Bamboo Pillow is available for an additional $10 per pillow. The first order was a duplicate and canceled. The order that did go through was for two sets of two sets of two and two additionalpillows for a total of four Miracle Pillows. The customer notified us on 6/3/2015 stating this is more than she wanted and wouldbe returning four of the pillows. The customer has received the following credits to the MasterCard Account ending in[redacted]0419:6/18/2015 = $10 – return postage6/18/2015 = $20 – return postage6/30/2015 = $69.99 – return for four pillowsTotal amount of credit = $99.99Since quality customer service is very important to us I have issued the balance of the return postage of $32 to the customer’s account. This credit will reflect on their nextbilling statement. The customer is only paying for the one set of two Queen Size Pillows for $49.85 which she kept. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I HAVE REQUESTED AN ORDER [redacted] TO BE CANCELLED IMMEDIATELY UPON ORDERING IT, DUE TO THE SHADY WEBSITE AD POPSI CALLED CUSTOMER SERVICE IMMEDIATELY TWO DAYS IN A ROW TO CANCEL THE ITEM AS WELL, I WAS TOLD THE ITEM WAS CANCELLED, HOWEVER, I WAS STILL BILLED FOR THE ITEMS AND RECEIVED AN EMAIL STATING THAT THE ITEMS HAVE BEEN SHIPPED AND MY CREDIT CARD CHARGED APPRX$55.95Desired Settlement: I WANT A FULL REFUND OF THE COST FOR THIS ORDER $55.95, THAT I HAVE REQUESTED DIRECTLY REQUESTED A REFUND FOR ALREADYAND NOT CHARGE FOR THE ITEMS BEING RETURNED OR REFUNDED DUE TO THE COMPANIES FAILURE TO CANCEL THE ORDER UPON MY REQUEST, PRIOR TO SHIPPING
Business
Response:
Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder [redacted] received 12/3/BLACK LOCK WALLETS $X = $20.00Processing and handling $each x = $Priority Processing $6.99Total $We are sorry that the customer was unhappy with their ordering experience on the Lock WalletsWe were not aware that this order was to be canceled so it shipped on 10/23/OFFER DETAILS: For a limited time only, we'll send you Lock Wallet for just $plus $shipping and handlingAnd when you order today, we will double your offer for FREE, just pay the separate processing and handling of $for the second Lock WalletAs an added bonus, we'll include our Lighted Pocket Magnifier, Absolutely Free! This handy Magnifier is the size of a credit card and fits conveniently into your Lock Wallet! There was a quantity of two entered for a total of four Lock Wallets and the customer added Priority processing for faster deliveryThe customer contacted us on 12/4/to cancel the orderUnfortunately this had already shipped to themThey were advised to refuse delivery on the shipmentSince quality customer service is very important to us, I have issued a full credit to the customer's accountThis will reflect on their next statementThank you for bringing this to our attentionSincerely yours,Customer Service Specialist Tell us why here
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
Because the company states that they have issued a full credit to the customer's accountI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: We saw this online and ordered it, but by the time the shipping and handling was included on the very last page we decided we didn't want it and cancelled the order. We received numerous emails from them with backorder status on this order--we tell them over and over again that this order was cancelled and I have many emails showing that we cancelled this order. Today, this company is attempting to charge our credit card for the items that were cancelled the moment it was originally ordered and every 3 days since then. These were cancelled, never received and this company is dishonest.Desired Settlement: They are trying to charge my credit card which I will dispute. They are dishonest.

Business

Response:

Dear Revdex.com,I have

indicated information below to resolve and close this complaint on behalf of

Ontel Products.[redacted]

[redacted]We are

sorry that the customer was not happy with their ordering experience for Furniture

Feet. I have indicated our offer below. Furniture Feet ™ are the

stretchable furniture feet that protect floors from scratches and scuffs. When

you order today you will also receive a set of 8 Small and 8 Large Furniture

Feet ™ for only $10.00 plus $6.99 P&H. But wait when you order today, we

will double the offer you will receive a second set of 8 Small and 8 Large

Furniture Feet ™ for FREE - just pay a separate $6.99 P&H. As an added

BONUS you will also receive a 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! [redacted] This order was also upgraded to the Deluxe

Heavy Duty Furniture Feet for an additional $10 per set. Unfortunately we never received a request to

cancel and the order shipped 11/19/2015. I spoke to [redacted] today and advised her to refuse delivery on the

shipment. Since quality

customer service is very important to us I have issued a credit for the full

amount of $38.97 to their account. This credit will reflect on their next

billing statement. We thank you for

bringing this to our attention. Sincerely

yours,Customer

Service Specialist Tell us why here...

Review: I purchased a Slushy Magic today and two of the three ice cubes had mold growing and floating inside of them. Their website claims that the ice cubes are non toxic and 100% safe..but mold is NOT safe.Desired Settlement: I either would like a refund or a replacement of the affected parts. I am even scared that a replacement would have the same issues. I also don't think that they should be allowed to state that the cubes are "100% safe" or "non toxic", as that is not the case.

Business

Response:

On July 16, 2013, the customer was informed that a set of 3 magic cubes will be sent out at no cost to her. This replacement order is scheduled to leave our California facility this week under order number [redacted]

Review: This company appeared to falsely advertise this product on their website. They originally advertised to the consumer that for only $10.00 you will receive 8 small and 8 large Furniture Feet but just pay an additional $ 6.99 for S/H and we will double your order plus throw in a 6pc. Furniture Fix Pen Set absolutely free! Then they continue to up sell you so that you are so confused and don't really know what the end total will be. I started off with what I thought to be a $20.00 order to a grand total of $94.98 They were also charging a website surcharge for $1.00!! Can you do this? After looking over my order and being quite upset with my total and the amount of products I was receiving I could honestly say it was a big ripoff! Customer service told me to fax the receipt for a refund and I did. They said not to order over the website but call them directly.Desired Settlement: Be honest!!

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. 1st Order # [redacted] Received 08/08/2015 Deluxe 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $15 Extra Large Furniture Feet = $5 Processing and handling $6.98 Total $26.99 2nd order [redacted] received 1/12/2016 Deluxe BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $30 Additional Deluxe 8 Small and 8 Large Furniture Feet (free shipping ) = $20 Deluxe Extra Large Furniture Feet $15x 2 = $30 Processing and handling $6.99 each set 2 $13.98 Total $94.98 Order Canceled We are sorry that the customer was not happy with their ordering experience for Furniture Feet. There were additional items ordered and upgraded to the deluxe Furniture Feet. This order was canceled and nothing was shipped or billed to their account. Quality customer service is very important to us and we thank you for bringing this to our attention. Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a product named "Furniture Feet" from the OnTel Corporation on 10/07/2015. My Order Number: [redacted] and Customer Ref:[redacted]

As of 12/17/2015, I have yet to receive my order. I have tried contacting customer service multiple times via email and have not received a response on the status of my order.

It has been over two months since I have placed the order and still have not received the product. I continually see advertisements for the products on TV but the company cannot fulfill the orders in an acceptable time period. In my opinion, this is horrible customer service and bad business practices.Desired Settlement: I would like to receive the products I ordered over two months ago and be contacted by the company.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received 10/06/2015 BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $10 Processing and handling $6.99 each set 2 = $13.98 Total $23.98 We are sorry that the customer was not happy with their ordering experience for Furniture Feet. I have indicated our offer below. Due to the high demand for this item we experienced a backorder. Due to this order being with PayPal the authorization is no longer valid. I spoke to [redacted] today and obtained another credit card number to process the order. I have also expedited his order and applied a discount of $3.00. New order # 11574100. We will have an email confirmation sent to the customer once this does ship. Quality customer service is very important to us and we thank you for your patience. Sincerely yours, Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have contacted the company 3 times so far. Each time it has been seven working day between emails. Have not received any contact from this company yet. If they are giving a free 10 year guarantee?? How??? Seeing they can not handle a currant complaint yet???Desired Settlement: An exchange or refund for the pillow that has a defect. A free shipping label for the process from me to them.

Consumer

Response:

I just finished speaking to a customer service rep, Maryann and my complaint has been resolved. The Bamboo pillow people are shipping out another pillow. They said they never received anything and didn't know what was going.

Review: I recently tried to purchase a Miracle Bamboo Pillow. Their website does not give you a chance to confirm what you are ordering before placing it, that comes afterwards. I immediately noticed an issue-I only wanted 2 pillows, and I was being charged for 4. It was early in the morning so knew that they weren't open yet. I immediately sent an email to their customer service-still no response to that email. I then also called right away and was told that there was nothing that could be done that day-I would have to wait a day to call. I was assured that my order could be modified by the agent. I proceeded to call the next day and was then told that they couldn't do anything because my card had already been charged. I asked to speak to a supervisor-named Abby. She informed me that she sent an email asking for the shipment to be stopped, but couldn't refund my card until they confirmed that. I told her that I demanded the charge be completely removed from my card now-I was not feeling good about this company at this point and decided to no longer purchase any pillows. She then said she went ahead and refunded my card but it would take 3-5 days to show up. I asked her to send me this in email, she said she couldn't, they didn't have email. Ironic, given that she told me she had emailed the shipping company to stop my order, apparently email just magically disappeared. She told me I could see the status of my order on their website and it would show cancelled. I pulled it up with her on the line, only to see that it was still in a placed status. This company is a sham and should not be allowed to operate this way. All I wanted was an email request that the actions had been done to refund my card, and they refuse to give that. An email is simple and could have saved this whole thing. I also asked to speak to this manager's supervisor, to which the response was that she didn't have one. Not likely.Desired Settlement: I want to ensure that the $120 that was charged to my card is completely refunded by this company.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # Received on 10/6/2015BOGO Miracle Bamboo Pillow Queen = $29.95 x2 = $79.90Processing and handling $ 9.95 each Pillow x 4 = $39.80Total $120.70Credit $120.70 10/7/2015We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $29.95 plus $9.95 processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $9.95 P&H. Or the King size Miracle Bamboo Pillow is available for an additional $10 per pillow. There was a quantity of two entered for a total of four Miracle Pillows.These were in stock and shipped very quickly. The warehouse was able to stop Ms [redacted]’s order and credit has been issued to her MasterCard ending in[redacted]9597. This credit will reflect on their next billing statement. Quality customer service is very important to us. We take all inquiries from our customers very seriously and weappreciate you bringing this to our attention.Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. As long as the refund occurs as stated I am satisfied with the result. To make it clear, my complaint had nothing to do with your offer and what I purchased, it was the handling of my issue with your management staff. They had multiple opportunities to save this and did not.

Regards,

Review: I ordered 2 pillows for 29.00 accidently ordered 2 more for 59.00The next morning I called to cancel the extra pillows and they said I could not I had to wait for 24-48 hours I called 36 hours later and they said they were shipped. When I received them I called to return themand they would only give me 7.00 refund for shipping they refunded the 59.00 but it cost me 20.00 for them to ship them it cost me 38.40 to return them I called to complain and ask for a refund of 58.40 they said no maybe 20.00 I asked to speak to a supervisor they said she would call back in 48 hours she never did I called again and asked to speak to a supervisor again they said she would call within 48 hours never did I am 70 yrold and on a pension so two 29.00 pillows cost me 129.00 shouldhave cost me 50.00 with shipping I am out 50.00 And a badthing is I cannot use the pillowsDesired Settlement: I would like them to refund my credit card for 58.40

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order # 0[redacted]Received on 7/23/2015BOGO Miracle Bamboo Pillow Queen = $29.95 + $9.95 p&h each PillowAdditional set of 2 Miracle Bamboo Pillow Queen = $29.95 + $9.95 p&h Processing and handling =$39.80Total $129.65Credit $66.90We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: Offer Details: Miracle Bamboo Pillow for just $29.95 plus $9.95 processing and handling get a second Miracle Bamboo Pillow for FREE justpay an additional $9.95 P&H. Or the King size Miracle Bamboo Pillow is available for an additional $10 per pillow. There were two additional Pillows ordered for a quantity of four. Since quality customer service is very important to us, I have issued the balance of the return credit for $38.40 per phone call with customer. This credit will reflect on their nextbilling statement. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid for a product in May 2014. After repeated phone calls and an email to receive a refund for non- delivery of the product to date I have not received a refund or the product.Desired Settlement: Refund the amount if the check that was cashed by Ontel in May 2014.

Business

Response:

Your recent correspondence was directed to me for handling. Please accept my apology for any delay this

may have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products.

We experience a backorder on this item and we are very sorry that Ms Fontaine wished to cancel her order. We will have a refund check of $14.95

will be sent to her today for the Cami Secret.

Quality customer service is very important to us and we thank you for bringing this to

our attention.

Please close this complaint as resolved.

Sincerely,

Customer

Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If my check is not received within 7 business days I will not consider the complaint resolved.

Regards,

Review: On December 24,2013 I purchased two Squeezy Freezy cups from WalMart in Southington CT. When the cups were opened on christmas they were found to have mold on the inside of the cups between the plastic and the cup itself. This is unsanitary and unhealthy. We contacted the company that indicated we needed to take a picture of the mold on the product and submit the picture via email and a full refund would be issued, that they did not want the cups back and we could disgard them. We did just that emailed the picture of the item. Not to mention even regardless of mold htese cups do not work they do not make slushies as described. Customer service wrote back telling us if we want a refund to bring the cups back with all the original packaging to Walmart in matter to get a refund. This was not what we ere told on the phone. When explaining this to them and we no longer had a recipt as we mentioned to the rep on the telephone they still said return to WalMart. We dont have the cup to return as we were told to discard...Desired Settlement: I desire a full refund for the purchase of the two items

Business

Response:

A refund check of $29.76 will is issued and sent to the customer for the Squeezy Freezy.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I would like to know why my order has not shipped yet. Confirmation #[redacted], Order # [redacted]Ship to address and sold to address[redacted], [redacted] This order was placed via internet on 10/23/2013 and was immediately acknowledged back to me as to what I ordered. It was stated that I should allow 2 to 3 weeks for delivery and today is exactly 3 weeks and when I called your help line ###-###-####, I was told that your supplier was awaiting shipment and would be an additiponal 1 to 2 weeks!!! This is terrible service and if you cann9ot serve your market better than this you should NOT be selling anything. I ordered a computer that had to be manufactured in China and then shipped to me. This was ordered on the same day that I ordered the Potato Express from you. I have already received my computer and now I still have to wait for you to deliver something that I ordered thew same day. I did NOT order a computer from you but a computer is a lot more intricate than a Potato Express and the computer ships and is made in China. Where are your Potato Express's made? What is taking so long? I will wait for your reply back to me exactly 12 hours before I contact the Revdex.com and report you for FRAUDULENT advertising AND not delivering as your promised acknowledgement of my order. reply to : [redacted] their reply back to me:For immediate assistance, please call the appropriate toll free number below Monday to Friday from 9 am to 5 pm ET and choose the option to speak to a live representative. Thank you. Customer ServiceOnTel Products Corporation21 Law DriveFairfield, NJ 07004 Please allow 24-48 hours for Customer Service to have information on your order, after which time you can call the appropriate number below for billing, order, or shipping inquiries as well as placing orders: This order was placed via internet on 10/23/2013 and was immediately acknowledged back to me as to what I ordered. It was stated that I should allow 2 to 3 weeks for delivery and today is exactly 3 weeks and when I called your help line ###-###-####, I was told that your supplier was awaiting shipment and would be an additiponal 1 to 2 weeks!!! This is terrible service and if you cann9ot serve your market better than this you should NOT be selling anything. I ordered a computer that had to be manufactured in China and then shipped to me. This was ordered on the same day that I ordered the Potato Express from you. I have already received my computer and now I still have to wait for you to deliver something that I ordered thew same day. I did NOT order a computer from you but a computer is a lot more intricate than a Potato Express and the computer ships and is made in China. Where are your Potato Express's made? What is taking so long? I will wait for your reply back to me exactly 12 hours before I contact the Revdex.com and report you for FRAUDULENT advertising AND not delivering as your promised acknowledgement of my order. reply to : [redacted]Desired Settlement: I want my order fufilled immediately and shipped to me prepaid with NO FREIGHT CHARGES, NO PROCESSING AND HANDLING, and NO WEB PROCESSING. or else remove all of their advertising on Television and do not allow this company toi advertise any further.

Business

Response:

The product was in back order or out of stock due to high demand when the order was placed on October 23, 2013. The order was shipped on November 25, 2013 with an expected delivery date of December 3, 2013. We apologize to the customer for the delay. In this regard, a refund of $7.99 will be credited back to the customer's Mastercard.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 23, 2015 I sent a check to Ontel Products for $13.98 ; check number [redacted] for a battery charger and never received the item. I called customer service twice; phone number ###-###-#### and was told the corporate office took care of that. I never heard of a corporate office looking up why an item was not shipped out to the customer. I asked for the phone number for the corporate office. She said she couldn't give out the information. It was so frustrating.

I just want a refund for $13.98. I read on your web site where a customer who did not receive their item complained to ontel and they sent him the wrong item twice and wanted him to pay for the shipping charges which was clearly their mistake. He just wanted to get a refund at that point. I do not want to deal with that problem; they are too disorganized. Thank you for your help.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order #[redacted]Battery ChargerCheck # [redacted] = $13.98We are sorry to hear that the customer was not happy with their ordering experience.We have canceled the customer’s order and will be forwarding a check reimbursement for $13.98. This is being released this week from our main office. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist