OnTel Products Corp.

Ontel products corp . I bought one of those ever brite lights and it worked great so I bought 2 more and they did not work at all . I let them out to charge and still nothing , so I returned them too Walmart and got 2 more let them charge and once a gain nothing . I returned them and got 2 more let them charge and once again nothing

Review: I purchased Ontel's Speedout product at a local Walmart, and then used it per the enclosed manufacturers instructions on my Yamaha R6 motorcycle to remove a broken bolt from the swing arm. The bit of the product broke off inside the bolt, despite that I was following the manufacturers instructions for use. Since the product is made of hardened steel, there is no way for me to drill out or around the piece of the bit that is stuck inside the bolt without damaging more of the swing arm on my motorcycle then this product has already caused.

I called customer service, since they guarantee their product, and was told I could not speak with a supervisor to resolve this issue and was advised that the supervisor said to return the product to the Walmart that I had purchased it from despite Ontel's guarantee on this product. Since there was more to my complaint than just the product itself, and their cs wouldn't allow me to speak with a supervisor I sent an email to Ontel's corporate office to try and resolve this issue, with no response back from them. Along with the email I sent explaining my situation to Ontel, I included several photos of the damage caused by their product, and of the broken bit inside the bolt as well as what was left.

Now I am left with $1500 worth of damage to my motorcycle since the piece of bit broke off into a bolt that can't be tapped due to specifications. The entire swing arm will now need to be replaced, plus the cost of labor expenses to have it removed and replaced at a shop.Desired Settlement: Cover the cost of parts and service for damages to motorcycle and refund cost of product.

Business

Response:

Ontel takes any complaints from consumers concerning its products very seriously. We are very sorry to hear that that Mr. [redacted] is reportingthat his motorcycle was damaged while using the Speed Out product. From the photos and information provided by the customer, we cannot be sure if the Speed Out tool was at fault in this incident. Fourdifferent bits of the tool are provided in each kit, along with instructions to explain the screw/bolt sizes that each bit is designed to remove. Based solelyon the information provided by the customer to date, our technical teambelieves the (#1) smallest bit was not the correct choice for the task. Just asa larger wrench is needed to turn the force of a larger bolt, a larger bit is needed to handle the extraction force of a larger screw/bolt – or a bolt for ahigher strength application, such as that of a motorcycle swing-arm. Regarding the claim that the broken section of the tool could not be removed from the swing-arm; further investigation would need to bedone to confirm if there was any fault in the tool design. However the screw/bolt was originally stuck in the swing-arm and would be assumed to haveneeded further removal and upsizing regardless if the Speed Out tool was unsuccessful. Therefore the Speed Out tool could not be blamed for further workneeded to the swing-arm part. Based upon the above, we do not believe that we should be responsible to pay the amount of damages that Mr. [redacted] is seeking. We welcomeany additional information that Mr. [redacted] may have that would help us better understand his claim. Sincerely, Customer Care Specialist

Review: Sir, I ordered a Foot Angel product from TV commercial. The offer was 3 pair of socks with exercising ball in 12.99. I was given payment information of $17.99. When got the statement of Discover Card,Foot angel charged me $80.00. I returned the product. They got it back today but now they are giving me refund of $37.99. they charge me 6.99 per pair of foot angel. They said that rest of the money is processing and shipping fee. When I wanted to talk to their any supervisor, the operator said that she is not free but she will give you extra $10.00 for refund. I believe that No body must be charging 43.00 dollars for processing and shipping. First they advertised different and charge me different and when it came to refund, that is different too. I am agree that they do not refund me shipping and handling, but this is ridiculously wrong charge. Please sir, I would need your help in my case and waiting for your cooperation. Thanks. [redacted] Foot Angel

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

At least reasonable shipping and handling fee and want more refund. Even if I send something to other country, I don't think Post Office must be charging this much.And that was a regular parcle. It was not overnight delievery. How many people are getting cheated by this kind of company? This kind of company should be stopped to make wrong commercial.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Received on 04/01/2015Foot Angel + Miracle Foot Bonus Acupressure Foot Massage Ball (Black-Large/X-Large) $12.99 X 3 = $38.97Processing and handling $6.99 each x 6 = 41.94Total $80.90 We are sorry that the customer was not happy with their ordering experience for the Foot Angel. The offer is a Buy One, Get Onefor just the additional processing and handling charges. I have indicated the offer details below. OFFER DETAILS:By ordering today, we will send you the Foot Angel for $12.99 plus $6.99shipping and handling. The best part is, when you order today, we will doubleyour offer for FREE, just pay the separate processing and handling of $6.99 forthe second Foot Angel. As an added Bonus, you’ll also receive our AcupressureFoot Massage Ball to stimulate, relax and energize your feet, absolutely free!This offer is covered by our 30-Day Money Back Guarantee less P&H. Sales taxwill be applied to orders from CA and NJ. Non-continental U.S. orders pleaseadd an additional $4.99 shipping surcharge.The order was for 3 sets of 2 for a total of 6 Foot Angels. Since quality customer service is very important to us I have issued a credit to their account for the processing and handling fees of $41.94. This credit will post to their credit card. We thank you for bringing this to ourattention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: Ontel is a big company that I believe has a number of internet products. This claim applies specifically to "Glow Candles". The company charges undisclosed amounts without providing an opportunity to confirm total purchase amount before completing transaction. Also has false information for consumers. For example, website clearly states " your payment will not be processed until item ships which is in 3-5 weeks" and " you cannot contact customer service for 24-48hrs because they will not yet have any information on your order". I placed an order and was overcharged an exorbitant amount above advertising and was not given the chance to confirm the total before the payment was processed. I proceeded to contact the company (15 hours later) and hoped that they would have my information even though the website clearly states that they will not be able to assist customers for 24-48 hours after purchase. Not only did they have my order info but claimed that it had already shipped and thus they were unable to make an adjustment, cancel the order, or refund me at this point. Clearly this company is intentionally performing this scam in order to up-charge clients and delay the customer from being able to cancel the order in a timely manner by stalling them with the false claims on their website. Also when calling they could provide me with no phone numbers with supervisors/managers/directors to settle the issue nor could they supply their own names, names of supervisors, nor would they tell me the name or address of their company! (I fount the name by researcxhing the charge with AMEX). The name of the distributing Company id Nevada 89115Desired Settlement: I wish to be refunded. I also wish this business to be investigated for their false advertising and unethical charging and business practices

Business

Response:

I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] Received on 02/23/2015 BOGO Deluxe Set of 3 Candles VLA + Free Decorative Candle Wraps = $19.99 x 2 = $39.99 Additional BOGO S Deluxe Set of 3 Glow Candles Unscented = $29.99 (Free processing and handling)Processing and handling $6.99 each set of 3 x 2 = $6.99Total $137.93 We are sorry that MS Algier was not happy with her ordering experience. The offer is a “buy one set of three and get another set of three for the processing andhandling.” I have indicated the offer details below:OFFER DETAILS: You get a set of 3 Glow Candles in soothing vanilla or unscented for $19.99 plus $6.99 s&h. The best partis, when you order today, we will double your offer, just pay the separate processing and handling of $6.99 for the second set of 3 Glow Candles. Inaddition, You will receive nine Glow Candle Wraps Absolutely FREE! The order was upgraded to the deluxe set which comes with a special multi-color function thatallows the colors to rotate from one to the next. There was also an additional set of the Scented Glow Candles as well as the Unscented Glowcandles ordered for a total of 18 Glow Candles. These were in stock and shipped immediately and could not be canceled when thecustomer contacted us. We advised them to refuse delivery on the shipment. Since quality customer service is very important to us I have issued a full credit to thecustomers American Express credit card ending in 2001 today 2/25/2015 for $137.93. This credit will reflect on their next billingstatement. We thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I am rejecting this response because:It does not address the main part of my complaint. Part one being that there is no merchandise total given to the consumer before they complete their purchase. Part two being the false information displayed on their website involving timeframe during which a consumer can contact customer service as well as shipping time frame. These are both of the reasons I find this company to be practicing unethical tactics to prevent a customer from being refunded or cancelling the order. They are purposely not giving consumers a total before the order is confirmed in order to bait and switch. They are also purposely telling consumers that they will not be charged for 3-5 weeks when the item and ships AND cannot contact customer service for 24-48 hours because no info will be available, in order to dupe/cheat the consumer. Keep in mind my order was "processed/shipped" and thus unable to be changed or cancelled 15 hours after purchase. This scam could not be any clearer.

Review: My elderly mother saw a TV ad for a Swivel Sweeper Max battery-operated sweeper. The price was two payments of $19.99. The deal was buy 1, get 1 free. The ad also said if you ordered "now", they would include 2 free mini sweepers PLUS free s/h. My mother called to place the order. When they started pressuring her into buying additional accessories, she got frustrated and said she didn't want to pay for anything extra. She called back the next day to try to cancel her order, but the customer service representative told her it was too late. When the shipment arrived, there were the two sweepers but no mini sweepers. There was a printed note stating that the mini sweepers were unfortunately out of stock, so they were including 3 micro-fiber cloths instead. There was actually only 1 cloth included. I called the company on behalf of my mother to say that she wanted the mini sweepers, as promised on TV. I also mentioned that she only received 1 of the consolation cloths promised in the note. The rep. said the mini sweepers were still out of stock, and she had no idea when or even if they would be getting more in. I asked her what she suggested, and she said I was welcome to call back in six weeks to see if they were back in stock. But even then, she said, they wouldn't be able to send my mother the two mini sweepers without charging her for not only the sweepers, but for s/h as well, even though the commercial advertised them as free. She did say she would send the two additional cloths that they claim to have intended to include in the original shipment. When my mother got her credit card bill, the charge from Ontel was $95.94, which was $55.96 more than anticipated. We called to inquire, and the attendant said he would refund $25.98, which represented the price of an additional battery (that she didn't order) plus s/h. This means that she is still being charged $29.98 more than she had agreed to in the first place, and she will not even receive the actual items promised in the ad.Desired Settlement: We would like a refund for the full $95.94 for the hassle, frustration, and time and money wasted on this false advertising issue. Ontel appears to have deplorable business practices.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #[redacted]Received 12/14/2014BOGO Swivel Sweeper Max + Bonus Mini Sweepers = $39.99SSMAX Long Life Rechargeable Battery = $19.99Processing and handling = $35.97Total = $95.94Creditissued 03/06/2015 = $25.98We are sorry to hear that the customer was not happy with their ordering experience. We did run out of stock on the Mini Sweepers so we substituted these items with theMicroFiber Cloths. The customer notified us on 02/19/2015 that they only received 1 cloth. At this time we replaced this and had 2 moreshipped to them. The customer notified us on 03/06/2015 that they did not receive the Rechargeable Battery, which was included. At this time we issued a credit to their account for $25.98.Since quality customer service is very important to us, I have issued a credit for the balance of the charge for $69.96, this will reflect on their next statement. We thank you for bringing this to ourattention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

If you haven't bought from this product, DONT. Someone called me after placing the order and thanked me and told me I would be receiving my product soon. Then proceeded to try and sell me products and I said no. They ended up charging me for one of those products 69.95 and didn't even send it to me. I would go after them further, but my health is poor. But I wanted to get the word out somewhere. Please do not patronize this business. Good Luck.

I don't know about the quality yet, the pillows arrived yesterday. I haven't unpacked them because they are going back. The reason is that they OUTRIGHT LIE in the TV ad. They CLEARLY show and say the pillow can be washed but the insert in the package CLEARLY says "spot clean only". If this is not fraud then I don't know what is.

Review: I BOUGHT THE PRODUCT, POTATO EXPRESS, ON NOVEMBER 7, 2013 FOR WHICH I WAS CHARGED AND PAID A ONE TIME FEE OF $47.96. THEREAFTER, THE COMPANY, ONTEL PRODUCTS, CORP., SIGNED ME UP FOR A MONTHLY CHARGE OF $24.95 WITHOUT MY KNOWLEDGE, PERMISSION OR CONSENT. MY CREDIT CARD WAS CHARGED THIS AMOUNT FROM NOVEMBER 12, 2013 THROUGH OCTOBER 15, 2015. IN TOTAL, I WAS CHARGED $ 598.80. THE COMPANY NEVER MADE CLEAR WHAT THIS AMOUNT WAS FOR. UNFORTUNATELY, I DID NOT REALIZE I WAS BEING CHARGED THIS AMOUNT PRIOR TO OCTOBER 16, 2015 BECAUSE OF MEDICAL PROBLEMS, ISSUES ASSOCIATED WITH MY ADVANCED AGE AND OTHER HARDSHIPS. WHEN I FIRST DISPUTED THE CHARGE TO THE COMPANY ON OCTOBER 16, 2015, I WAS TOLD THE MATTER WOULD BE REFERRED TO THE DISPUTE DEPT. SINCE THEN I HAVE CALLED THE COMPANY BACK NUMEROUS TIMES AND WAS PASSED FROM PERSON TO PERSON. VARIOUS CUSTOMER SERVICE REPS PROMISED TO CALL ME BACK BUT THEY NEVER DID. THEREAFTER I CALLED THE CREDIT CARD COMPANY, BUT THEY COULD ONLY REIMBURSE ME FOR THE LAST FOUR MONTHS' CHARGES. ON NOVEMBER 10, 2015, I CALLED ONTEL PRODUCTS, CORP. BACK AND SPOKE WITH REGIA [redacted]. MS. [redacted] TOLD ME NOT TO CALL BACK, THAT THE COMPANY WOULD NOT DO ANYTHING FURTHER, AND CLAIMED I WAS LUCKY TO HAVE BEEN REIMBURSED FOR THE LAST FOUR MONTHS’ CHARGES. IN TOTAL, WHEN I SUBTRACT THE $99.80 I WAS REIMBURSED BY THE CREDIT CARD CO., I AM WRONGFULLY OUT OF POCKET $499.00.Desired Settlement: I WANT TO BE REIMBURSED THE $499 I AM WRONGFULLY OUT. IN ADDITION, I WANT THE COMPANY TO CEASE THE PRACTICE OF WRONGFULLY CHARGING OTHER PEOPLE'S ACCOUNTS.

Business

Response:

Dear Revdex.com, On behalf of Ontel, we do not have anything to do Rewards Plus Prime. We do not have an order for the customer. We offer merchandise seen on TV the customer. The customer is on a program that is I spoke to the customer and this is the information on their billing statement. This is the company they need to speak with about the charges. 11/12/2013 – $24.95 RWD PLUS PRIME [redacted] Please remove this complaint from our file and correct our Revdex.com rating for Ontels. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Review: I ordered 2 of the [redacted] and when I received the products it was in the packaging for the [redacted] and even has [redacted] on the products itself. They have also charged my debit card for a total of $110.96 (11/07/13 for $70.97 and 12/04/13 for $39.99). My order confirmation shows it should be a total for $90.97. I ordered my product on 10/1/13 and it was not shipped till 11/08/13Desired Settlement: I can locally buy the same sweeper for $39.88 at [redacted]. I would like to be refunded around $31.00 since that is what I would pay for two of the [redacted] here

Business

Response:

We apologize to the customer for the delay in processing the order and the shipping error where she received the max sweeper instead of the elite. In this regard, we have issued a credit of $29.98 representing the total processing/shipping and handling cost of this order. The refund was issued on December 17, 2013 and was credited back to the customer's[redacted] account.

Review: I ordered the Miracle Peeler, buy one get one free for $10, and agreed to the upgrade of $6 to the deluxe model. After I gave my credit card, they charged me $57.97 for the order, $34.95 processing, $15.98 for Bonus processing, totaling $108.90. There was nothing in the order to indicate these processing fees or why the original order turned out to be $57.97 from $10, buy one get one free. This company is a scam and the public needs to know.Desired Settlement: I want this order cancelled and my credit card charge reversed. And I want them reported to someone for fraud.

Business

Response:

Compliant#[redacted]Daytime Phone: ###-###-####E-mail: [redacted]Your recent correspondence was directed to me for handling. I have indicated below information to resolveand close this complaint on behalf of Ontel Products.Order # [redacted]Placed 11/7/2014BOGO MiraclePeeler with Mandolin Safety Holder $14.99 Processing and handling = $6.99 each x 2 = $13.98 + $1 web processing fee.Total $30.97We are very sorry that the customer was not happy with their ordering experience. I haveindicated the offer details below.OFFERDETAILS: 1 Miracle Peeler with Mandolin and Safety Holder for just $10.00 plus$6.99, Double the offer, just pay separate processing and handling of $6.99.We do offer upgrades on the Peeler. We only had one order in our system as indicated above. The customer contacted our customer service department on 11/10/2014 and the orderwas canceled. Nothing will be shipped or billed to her account. An emailconfirmation was sent with the cancelation information. Quality customer service is very important to us and we thank you for bringing this toour attention.Sincerely,Customer Service Specialist

Review: I mailed in my personal check to the company on 8/5 for two Cami Secrets for $24.97. They cashed my check 8/22. I keep getting vague answers about when my order will com. It was supposedly being mailed the week of Sept. 3. I was to expect 7-10 business days. It's obvious--reading other peoples reviews about this company--that my order will never come. Order #[redacted]

I called them again on Sept. 10 and was told I am not in their computer system!Desired Settlement: it would be nice to actually get my order in a timely manner. If they can't do this simple thing, then send me back my money!

Business

Response:

For Cami Secret order # [redacted], a full refund of $24.97 has been requested. It usually takes 4 to 5 weeks to process a refund check. On September 18. 2013, the customer was already notified in this regard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order for a Swivel Sweeper Max via the product website. By ordering on the website, consumers are promised two sweepers for the price of one PLUS the free gift of two mini sweepers. After waiting an extended period of time while the product was on backorder, I finally received my sweepers. However, I did not receive the mini sweepers as advertised. The company substituted micro fiber cloths, which I have no use for.

Currently, the company still has the same advertisement up on their website (http://www.swivelsweeper.com/) even though they cannot fill the orders. To me, this is fraudulent. I have emailed their customer service department regarding this issue. However, I have received no response.Desired Settlement: I would like the company to send me the two mini sweepers as promised in their advertising.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. I have indicated information below to resolve

and close this complaint on behalf of Ontel Products.Order # [redacted]BOGO Swivel

Sweeper Max + Free Mini Sweepers = $39.98Processing

and handling = $29.98Total = $69.96We are

sorry that the customer was not happy with the substitute on the Mini Sweepers.We have

located a set and will have this shipped to her. This will be shipped by the end of the week on

10/23/2015. Please allow 10-15 business

days for this to reach her. Quality customer service is very important to us and we thank you for bringing

this to our attention. Sincerely

yours,Customer

Service Specialist

Review: When I ordered the item, everything was automated. I only wanted one pair. The automated voice kept asking me if I wanted more. I said no. Then it kept asking me the same question, to which I anaswered, no. By the fifth time the same question was asked, and I said no, I hung up. Nothing was ever confirmed, but they did have my debit card information. All of this happened on May 10 th. My debit card should have been charged 26.00. Although, nothing was every confirmed by a human. On June 11th my debit card was charged 53.94 by foot angel. I called their offices on June 16, and spoke to Emma [redacted] to tell her I never authorized this purchase, and I was upset. She said, you did. At this point I told her I was contacting the Revdex.com. At that point she said I could refuse the package, and I will get a full refund. How can they charge a debit card when I know that I did not okay the upcharge?Desired Settlement: DesiredSettlementID: Billing Adjustment

I want a full refund!!

Business

Response:

Dear Revdex.com, I will be happy to research the account on behalf of Ontel Products.Unfortunately, I could not locate anything on our files for this customer with the information provided. I reached out to the customerby phone to see what the merchandise is but have not heard back. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following:What is the merchandise that the customer is referring to?Order number Or Credit card information - first and last 4 digits of the credit card this is billed to. Original shipping name and address. Phone number from which the order was placed.Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely yours,Customer Service Specialist

Review: As I ordered this razor on line I found that free was going to cost $5.00 extra and chose to not finish the rest of my billing and shipping information. I was unable to delete my information. I called customer service and explained. I was assured that because I never got to the last page, it would not apply. It clearly states that orders will take 4-6 weeks to process and ship. Even though they want to charge $13.00 for Shipping & Handling.? Less than 24 hours later my Credit Card was charged the full amount and shipped to me. Remember I never finished my application to purchase this item. While trying to delete my info from the site , it had pop ups saying my cards expiration date was incorrect. I just could not remove my info from the first page. That's why called customer service before I left the page/web site. Now their shipping this razor to me that I didn't want because of the cost. I was told to refuse delivery and wait to have it removed from my credit card. It's a nice product and would have bought it if not for the forced gift that was costing extra. Fifteen dollars to send a Twenty dollars shaving razor ? Advertised for $19.99 , My card was charged $35.28 Just wondering who they will share all my information with ?Desired Settlement: I just want my money back ASAP ! Protect my name, address phone number and e-mail, Card info. Remember ,I never finished the purchase part or excepted any conditions or terms. They should have a way to cancel on every page ? Be able to remove peoples- Name , Address , Credit Card number etc.

Business

Response:

We do not have a record of the customer in our system and we do not sell razors. In this regard, we emailed the customer today to provide us with the exact name of the product, reference or order number, order date, the website this order was placed and other information that might help us locate the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, you the Revdex.com assigned my complaint to the wrong business.

Regards,

Review: THE ORDER WAS NOT SENT IN AN EXPEDIENT MANNER.(IT TOOK OVER A MONTH) THEN WHEN I WAS NOT SATISFIED WITH PRODUCT. THERE WAS NO RETURN SLIP ENCLOSED, NO RECEIPT AND WHEN I CALLED CUSTOMER SERVICE I WAS TOLD " I COULD RETURN THE PRODUCT "AT MY EXPENSE" AND THEN I WAS HUNG UP ON.THEN WHEN I SPOKE WITH A SUPERVISOR ( THE NEXT DAY) I WAS TOLD I HAD TO SHIP AT MY EXPENSE AND THAT I WOULD ONLY RECEIVE PARTIAL CREDIT. THE ADVERTISEMENT SAID MONEY BACK GUARANTEED, WHICH IT DOESN'T SEEM TO BE IN THIS CASE. THE PLACE DID NOT SEEM PROFESSIONAL, ORDERING SYSTEM WAS AUTOMATED AND I WAS NOT ABLE TO ASK QUESTIONS.AD SAID BUY ONE GET ONE FREE,BUT WAS CHARGED TO PAY SHIPPING FOR EACH PRODUCT SEPARATE. ALSO, I WAS NOT CHARGED THE ADVERTISED PRICE.

Product_Or_Service: FOOT ANGELDesired Settlement: DesiredSettlementID: Refund

1. I WOULD LIKE TO DEMAND A COMPLETE REFUND 2. COVER THE COST TO SHIP THE PRODUCT BACK . (AS I PAID TO HAVE PRODUCT SHIPPED TO ME) I FEEL I SHOULD NOT HAVE TO PAY AGAIN TO SHIP PRODUCT BACK. 3. ADVERTISING SHOULD NOT BE SO SUGGESTIVE BUT MORE CLEAR ON SHIPPING AND RETURN POLICY.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]Received on 04/12/2015BOGO Dlx Foot Angel Black-Large/X-Large $17.99Processing and handling $6.99 each x 2 = $13.98Total $31.97Shipped 5/18/2015We are sorry the customer was not happy with their ordering experience. We experienced a backorder, due to the high demand on this item.We do offer a 30-day money back guarantee on the item as indicated on the website. You will receive a credit for the merchandise less the processing and handling. Return Policy30-Day Money Back Guarantee (Less S&H). Return via USPS to address listed below. Please include your complete name, address, daytime telephone number and email address inside the return package when returning your item.Please send all returns to:[redacted]

[redacted]Since quality customer service is very important to us, I have issued a refund for $31.97 to the MasterCard on file ending in [redacted]4454. The customer may keep these with our compliments. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 9-8-2013 I placed an order for one "Potato Express" and paid for the product by credit card. In reviewing my bank statement, I see that the company collected ($26.96). The product was advertised at $10.00 and I was billed #13.98 for processing & handling-rather excessive, I think and I was not informed of this at the time I placed the order. I have NEVER received this item. My repeated attempts at contacting customer service has been futile.Desired Settlement: Would like a complete refund of the amount charged- $26.96

Business

Response:

On October 8, 2013, the information below was emailed to the customer:

"We apologize for the delay and inconvenience but this product is in back order or out of stock due to high demand. In this regard, an email notification was sent to you on 9/17 and on 10/2. Since your order was cancelled on 10/8 and we have not charged your Mastercard, there is no refund to contend with.

For further assistance, you can call the Potato Express Customer Service at ###-###-#### Monday to Friday from 9 am to 5 pm ET.

Thank you."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered what is called "Furniture Feet" after an advertisement in CNN. The offer was for a set of 16 rubber "shoes" to be put under the chairs for $9.99 plus SH & H. When I called, I was told that I can get the second set for free, and all I had to pay was SH & H. The price came to $23.98. When the package arrived yesterday, I noticed that the second set was too small, and I had no use for it. I called the costumer service to explain my problem, and request an exchange for a larger set (same as the offer), but the costumer service told me that was not possible, and the only way to get a larger set was if I order 32. I explained politely that I already have 16, and all I need is another 16, but customer service person didn't offer another choice.Desired Settlement: I want to return the small set of 16, and get the large set. I want them to pay for shipping too.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] Received 9/10/2015 BOGO 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $10Processing and handling $6.99 each set 2 = $13.98Total $23.98We are sorry that the customer was not happy with their Furniture Feet. I have indicated our offer below. Furniture Feet ™ are the stretchable furniture feet that protect floors from scratches and scuffs. When you ordertoday you will also receive a set of 8 Small and 8 Large Furniture Feet ™ for only $10.00 plus $6.99 P&H. But wait when you order today, we will doublethe offer you will receive a second set of 8 Small and 8 Large Furniture Feet ™for FREE - just pay a separate $6.99 P&H. As an added BONUS you will alsoreceive a 6 piece Furniture Fix Pen Set ABSOLUTELY FREE! OfferIncludes: (2) sets of 8 Small and 8 Large Furniture Feet ™ ( Buy 16, Get 16 Free) - & ABSOLUTELY FREE 6 piece furniture fix pen set. We do offer additional Large Furniture Feet at an additional cost. Since quality customer service is very important to us I will have another set sent to thecustomer at no cost. They may keep this with our compliments. Thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

The complaint #[redacted] was never resolved. The business promised:

Review: Approximately one month ago I ordered a Dream Lite pillow with the option of the music box insert for my daughter. Usually, 2-3 times a week I have checked the status of the order through tracking to see where the item might be. It originally indicated the order was "allocated". Yesterday when I checked the order status indicated "deleted". The order number is [redacted]. I have attempted to call the customer service number that was isted on their site(###-###-####) and contact them through the e-mail they have listed on their site([redacted]@worldpackusa.com) to no avail. Also, I have read about their automated-like responses and to answer....I have not received any e-mails with updates about my order or any changes that were made nor have I received any phone calls or messages left on any voicemails or answering machines.Desired Settlement: Cancel the order and return my $39.44.

Business

Response:

Our system is showing that the customer has 2 Dream Lite orders but both were cancelled and the customer's credit card was not charged.

The first Dream Lites order # [redacted] was placed on 10/24 and 2 attempts were made to process the order on 10/28 and 11/4 but in both occasions the payment was declined. The order was eventually cancelled on 11/17. On 11/21, the customer emailed us with a query on why the order was cancelled. Since she was still interested in the order, a new order was placed on 11/21 under new order # [redacted]. Then, we received another email from the customer asking to cancel the new order. The new order was cancelled on the same date and her credit card was not charged.

For further assistance, the customer can call the Dream Lites Customer Service at ###-###-#### Monday to Friday form 9 am to 5 pm ET (except holidays) and choose the option to speak to a live representative.

Thank you.

Review: This company Speedout, had a commercial on TV about a drill. My husband wanted it so I called and you talk with a computer. I order 1 drill for $29.95, plus shipping, gave my card information. Then it TRIED to offer me more items, different rates, free shipping for a deluxe package of 5 speedouts, with free shipping. I kept saying NO No No . Finally it gave me a confirmation number then ended the call. After 2 days I called the company back asking for an invoice to be email to me. They did, it showed where they charged me for 5 speedouts free shipping for $109.85..I called talk with customer service they said they were sorry , that it was having several orders wrong and told me to refuse the package when it got to my house.Then they would refund me money in 7-10 days. I called today because it has been 10 days. They had to make sure package was in shipment, I gave the tracking number from invoice, it was, so then they told me I would get my money in 2-5 days. I said that was not fair, it wasn't my mistake,ect..that they were lucky I had money in account to cover the mistake they made, then she inform me that I Was being charge a restocking fee of $3.00. I blew up and said that is not right, that was a ripe off, and I ask how many other people they have ripe off with this. I ask to talk with a higher up person and she said I would be told the same thing that it was the company's policy. I am mad, that company's are getting away with this. Something needs to be done.Desired Settlement: I want my restocking fee refunded. I feel that is not right, it was not my order it was a mistake from there company.

Business

Response:

Speedout # [redacted]

The additional refund of $3.00 was issued today and will be credited back to the customer's Visa account.

Thank you.

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have bought 2 squeezy freezys for my kids. Both of them have black stuff inside the pockets in the cup that is to freeze. It looks like black mold. There is no way to clean it and it has only been used a couple times. It has been very well cleaned and taken care of. There is no reason that mold should be growing inside the water pockets. I looked at the facebook page and many others are having the same problem. Both the email and customer service phone numbers are disconnected. $30 plus tax down the drain!!! Very upset.Desired Settlement: I want a refund for the money I wasted on the products.

Business

Response:

On January 27, 2014, the customer spoke with our representative about product and was advised that 2 Squeezy Freezy kits will be sent out at no cost to him. The replacement order # [redacted] was shipped from our Nevada facility on 01/28/14 and is scheduled for delivery on 02/05/14.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,