OnTel Products Corp.

Review: I have placed an order for one product item of the Bamboo Pillow, the second item was supposed to be free. But I got an additional third item added to my order without my authorization.

When order was placed online, there was no any opportunity to confirm the order listing before it was place, I feel like I was forced in placing the order without giving me a chance to review it.

I contacted the business right away, customer service was not available, so I sent an email on the provided address asking to correct the problem. No response was receieved.

I called the following morning, and the customer service agent told me it was too late to correct the order as it was already being processed.

I was advised to sit by my house door, wait for the USPS and reject the order then, so it gets sent back to the seller. I have never even heard of this! This order does not require signature, so the postman is just going to drop it at my door step.

Now I am left with waiting 3-6 weeks until order arrives, send it back at my expense, hope to get a refund yet the shipping and handling with be held back for each pillow?!? Thats an additional $30 that I did not authorize either!Desired Settlement: I would like to receive complete and full refund for this dissatisfactory transaction, and a prepaid mail label also sent to my address so I can send this order back.

Subtotal $80.90

Tax $0.00

Handling/Processing $29.85

Total $110.75

My expectation is to receive the full $110.75 back to my credit card.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. I have indicated information below to resolve

and close this complaint on behalf of Ontel Products.Order # [redacted]Received

on 10/22/2015BOGO

Miracle Bamboo Pillow King = $39.95 = $39.95Additional

Bamboo Pillow King = $39.95 Processing

and handling $9.95 each Pillow x 3 = $29.85Total $ 110.75Credit $49.90 10/26We

are sorry that the customer was not happy with their ordering experience. There was an additional Pillow ordered for a total

of three Miracle Pillows.These

were in stock and shipped very quickly. I spoke to the customer on Monday

10/26/2015 and he agreed to keep the additional Pillow if I credited the cost

for $49.90. This credit will reflect on

their next billing statement. Quality

customer service is very important to us. We take all inquiries from our customers very seriously and we

appreciate you bringing this to our attention.Sincerely

yours,Customer

Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased these Foot Angel Compression Socks and I am not at all satisfied. For one they hurt my feet as soon as I put them on. I have never been in so munch pain in my life until I slipped these on to my feet. I called to have them return for a refund and some lady told me they would refund me $5.00 if I kept them. Why would I want to keep them if they hurt my feet? I can't even walk around with them on for more than 2 minutes. If I return them all I get is the $12.99 back. I don't get the shipping and handling which I don't believe is fair. Yes they clearly say that on the website but I still don't think it's fair. To me saying that means that customers have not been happy with these so I'm not alone. I know I can't get my money back but I want others to know NOT to purchase these! Go to Walmart and buy yourself a nice comfy pair of gel insoles by Dr. Scholl's, which is what I plan on doing for my heel spurs and plantar fasciitis.Desired Settlement: I would love to receive a FULL REFUND if possible!

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order #[redacted]Foot Angel BOGO Se small/med = $12.99Processing and handling: $6.95 each x 2 = $13.98Total $26.97We are sorry to hear that the customer was not happy with their Foot Angel. We can assure that you they do work. We did offer the customer a discount so they would not have to pay for the return and not get credit for the processing and handling charges. Since quality customer service is very important to us, I have issued a credit to their account for $26.97 and they may keep these with our compliment. This credit will reflect on your next statement. Thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We ordered a replacement battery for a Swivel Sweeper. It took forever for it to get to us. It turns out that it was no good. We feel they should refund the price of the battery. We were told we would have to ship it back and pay the shipping, which is fine except we should not have to pay shipping costs. What can be done to resolve this problem?Desired Settlement: To obtain refund without paying shipping costs

Business

Response:

Dear Revdex.com Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order #[redacted] Rechargeable long life battery = $19.99 Processing and handling = $5.99 Total = $25.98 We are sorry to hear that the battery was not working properly. Since quality customer service is very important to us, we will refund the customer $25.98 by check. Please allow 10-15 business days for receipt. We thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I just placed an order online #[redacted] on 8/29/15. It was the most ridiculous transaction I’ve ever done. I really felt like I was scammed. I tried to order a black small/med Foot Angel for myself and my free one for my son large/xlarge. After declining all the upgrades, I did agree to one which would’ve given me an additional $2.50 on each pair. I paid with Paypal and it took me over to them for payment. There was no final invoice, confirm for payment, just paid and confirmed. Now, my $15 is now at $63.94. I immediately call customer service to cancel and she tells me she only takes orders, not customer service. So knowing I'm a teacher and can't call, I found an em and sent them a message. Asked to cancel shipment before it's sent. I called PaypalI get an email the following night that it was shipped already. So I was told to refuse the package, I did. It's a month later, no refund. Customer service hangs up on me when I demand a supervisor after 20 min of their games. First they can't refund cause I started a claim, now it's they didn't receive the package back. It's all a scam.Desired Settlement: An apology and a refund. Canceling an order and getting a refund should not be this difficult.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order # [redacted] Received on 8/29/2015BOGO Dlx Comfort Foot Angel + Free Bonus Acupressure Foot Massage (Black Large - Xlarge)$17.99 x 2 = 35.98Processing and handling $6.99 each x 4 = $27.96Total $63.94 We are sorry to hear that the customer was not happy with their ordering experience. Our company takes all inquiries from our customers very seriously. The customer disputed the charge with their PayPal account on 9/23/2015 and full credit pf $63.94 was issued to this account. Quality customer service is very important to us and we thank you for bringing this to our attention. Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not exactly accurate.

To be clear, on 10/5 after the customer service ordeal, I sent an em back to the company, reported them to the Revdex.com, then I called Paypal to inform them that they refused to refund the money.Paypal escalated the claim (which orig claim was made on the purchase date but Paypal said the company must refund) and reassured me that they would get my money back.On 10/6 the money was refunded from Ontel to my Paypal account. Paypal then closed the dispute because of payment. So until I got other parties involved, Ontel didn't willingly give me my refund.

Review: Ordered one item and got price and shipping they (Machine) kept adding other things like a gift card Magazines etc. tried to call and cancel could not .I did not want magazines said I could cancel later.

Product_Or_Service: Foot Angel

Order_Number: [redacted]

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

cancel the whole thing and refund . email from them said shipping was in progress

Business

Response:

Dear Revdex.com,I responded to this customer on complaint # [redacted] on 7/10/2015. Please see below. I issued credit to the customer’s account at this time in full.Please close both complaints as resolved. _________________________________________________________________I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large $12.99Processing and handling $6.99 each x 2 = $13.98Total $26.97We are sorry that the customer was unhappy with their Foot Angels and their ordering experience.The customer contacted us on 7/7/2015 to cancel their order, unfortunately this had already shipped. We gave the customer a $10 credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $16.97 to their account. They have been credited in full and may keep the Foot Angel with our compliments. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Was promised a refund in January 2015 have yet to receive it n being ignored when I question

Business

Response:

Dear Revdex.com, Please accept our apology for any delay and inconvenience this may have caused. I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order #[redacted] Received on 1/23/2015Check # 9147 for $43.97 has mailed on Friday April 17, 2015. The customer should be receiving this shortly. Quality customer service is very important to us and we thank you for bringing this to our attention. We thank you for your patience. Sincerely yours,Customer Service Specialist Tell us why here...

Review: We received the "Glow Candles"as a gift for Easter and the sealed box had no remote or battery. The customer service rep my no effort to solve this problem other than I should inconvenience the gift given . She is an older person who went out of her way to bring us this gift and she should not have to be embarrassed.Desired Settlement: the company should just replace it for me at no cost or anyone having to do more work than this item is worth

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.We are sorry that the customer did not receive the remote for the Glow Candles in their packaging. I will be happy to have a remote sent to them, this is being shipped from [redacted], please allow 10-15 business days for delivery. The batteries are not included for theGlow Candles. Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I bought the Swivel a Sweeper expecting a good performance. This product does not perform as advertised. It is a piece of junk. I want a refund,Desired Settlement: Complete refund of $49.95

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #[redacted]Shipped1/23/2015BOGO Swivel Sweeper Max + Mini Sweepers $29.98 Processing and handling $29.98Total $69.961st installment $49.96 billed 1/27 We are very sorry that Ms [redacted] was not happy with her Swivel Sweeper. She just notified that she was not happy withthis and would be returning this for credit. Since quality customer service is important to us, I have issued a credit for the Swivel Sweeper for $49.96 today 2-6-2015 to her [redacted] ending in [redacted]. She will see this on her next statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: Ordered these as as result of an ad on TV. Received confirmation of order # [redacted] on 12/03/13. Confirmation stated "allow 2 to 3 weeks for delivery. I called them late in December ( about Dec 24) to see when they would be shipped. I was told they would ship about January 5,2014 because they were on back-order. I called again today January 14, and was told it was on back-order and would not ship until mid February now because they were on back-order. I asked to speak to a supervisor and was told nothing could be done, and I would simply have to wait, as there were hundreds of people with the same situation as I have. Why are they allowed to go on TV and sell a product that they do not have. Someone should put a stop to this type of marketing. IT smacks of bait and switch.Desired Settlement: Get me the damn product I ordered ASAP.

Business

Response:

Potato Express order # [redacted]

We apologize to the customer for the delay in processing the above order. The product was in back order or out of stock for sometime due to overwhelming demand. Our records show that the order was shipped on 01/16/14 and delivered on 01/25/14. The initial credit of $7.95 for processing & handling was issued on 01/16/14. An additional refund of $6.03 for processing and handling will be issued today. Waiving the processing and handling cost, the total refund credited back to the customer's Visa account will be in the amount of $13.98.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]l

I placed an order, in error for 4 pillows. Thought it never completed. Hit the "back button" on the computer page and entered it correctly for 2 pillows. Then I get an email for both orders. So I called immediately to cancel the one I had done incorrectly. I was told they couldn't do it yet, as it hadn't all gone into their system. (then how did I get an email for both?) I told them the above story, and told the woman that order with the four pillows was the one I wished to cancel. She said she would once it was in. Next day I get an email that the 4 pillow order had processed, and the 2 pillow order was cancelled! So I called, to tell them that was wrong. I was told by Ina, that there was nothing she could do unless I sent an email cancelling it. I asked why I wasn't told this by the first woman! So I immediately sent in an email, and called them right back, all within 5 minutes. This time I was told that the email didn't matter, as it had already shipped!! I asked to speak to a manager, and was told there was no manager there for me to speak with at that time! I told her again verbally to cancel the order as I had done exactly as told, and now knew I was getting "the run-around"! She kept insisting I could return it and would be refunded the cost, minus the S & H. I told her I should not have to pay for their mistake, and that this was the poorest customer service I have ever experienced!! I am now letting everyone know what a shoddy scam of a business this is, and to NEVER buy any of their products!

Review: I purchased the 'Swivel Sweeper Max' on 5/02/2014 through the swivelsweeper.com site. Order No. [redacted]. Shortly after my first use the product broke. An end brush snapped off from the chassis leaving it inoperable. I tried to contact the company and had a great deal of difficulty getting a response. (Finally) I was made aware of their (working) phone number and placed an order for their 'replacement brush kit'. Two days later I received an E-Mail from the company informing me that (now) the item would not be sent for at least another 8 weeks. I inquired (why) such a delay and (why) did they not inform me of this when I ordered the product. There was no response. I inquired several times as would rather purchase the item elsewhere in a more prompt fashion. They 'never' replied to my several E-Mails. Over 9 weeks passed and still no delivery of the item or response of (any) kind. I went back to the internet to see if I could have any correspondence with the company and found that (suddenly) the customer service access sites were closed with no forwarding information. I became knowledgeable of countless complaints for the same or similar reasons to this company and also noticed that some retail stores (such as Walmart) were selling these products on 'clearance sales'. I realized I had been scammed and perhaps the company was going out of business (?) The item only cost $10.00 but months went by while I was not able to use the item and have not been able to locate (any) outlet that can provide me with the replacement part. Therefore I am in possession of a useless (hardly used) item that cost me $70.96 with no opportunity to repair it.Desired Settlement: Refund for entire item (as it is useless and can not function properly without the missing part). I am outraged that this company can still sell their product with the extreme level and number of complaints to this date. (WOW!).............

Business

Response:

October 16,2014

Compliant# [redacted]

Your recent correspondence was directed to me for handling. Please accept my apology for any delay this

may have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products.

We are very sorry that the customer was not happy with the Swivel Sweeper. I have issued a credit

to the Visa Account ending in [redacted] for $70.96 today October 16, 2014. This credit should reflect on their next

billing statement.

The customer may toss the Swivel Sweeper that they have.

Quality customer service is very important to us and we thank you for bringing this to

our attention.

Sincerely,

Customer

Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (if) payment is received.

Note: The credit made is to my (previous) VISA card. I have had a new one installed since. (If) the credit does not go through please contact me for updated info on the

new card.

Review: On Thursday October 3, 2014 at approximately 1700 hours I went to the [redacted] in [redacted] Oklahoma where I brought a product called wonder wax. Later that night I followed all of the instruction's gave and after putting it into my skin and letting it dry it didn't pull any hair off. I went to the other people that live in my house to show them and again no hair came off at all. Since the product didn't work and didn't do what it says it well do I called[redacted] where I brought it from but they said that I had to go through the company that made it.

This is a product that doesn't work and just doesn't do what it says. I not ever getting this product again or going to tell other people to get it.Desired Settlement: I want a refund of the $9.99 that I paid for the product

Business

Response:

October 14, 2014 Compliant#[redacted], OK 73632 Your correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products. We are very sorry that the customer was not happy with theWonder Wax. I can assure you this does work. Since quality customer service is very important to us, we will have a refund check sent tothe [redacted] for $9.99. We thank you for bringing this to our attention. Sincerely,CustomerService Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My Mother purchased a battery for a swivel sweeper from this company she had previously bought, on 6/11/15. It never came, she contacted them, and they told her she hadn't ordered one. She had a photo copy of her check that they had cashed on 7/1/15. She called and they gave her a fax #. I faxed it to them for her. She was to have it within 15 days. Never came. She called several more times to no avail. She asked for her money back. On Fri. the 11th of Sept. a gentleman told her when she called that she would have her battery in 2 days, which I failed to believe, on Sunday, delivery? I emailed the Ontel Company, and never got a response. I called 9/22/15, and no supervisors were available, too late in the day. They would call me today, 9/23/15. It's now 2:40 p.m.. still no contact. I called them earlier today, and had to leave a message. It's only $25.98, and they can't refund, or send the battery. It's ridiculous. I would not recommend anyone to buy anything from this company again. Mom is 83 years old and loves this swivel sweeper. I can't believe this has taken this long and still no resolution! She gets a different story from everyone she speaks with when she calls. Now on the website, they have not one sweeper, but 2 sweepers along with 2 batteries, and chargers, and 2 mini sweepers and free rush processing, for less than my mom paid for her one sweeper quite some time ago. This company is definitely crooked.Desired Settlement: It would be so nice to get her money back as we can't seem to get anything accomplished with this company. We will never do business with them again, and believe me when I say we are spreading the word about how they don't care to take care of their customers with good customer service. It is a pretty simple thing that she wanted to purchase, but from June 11th, until now, September 23, 2015, this is absurd what she has had to go through, and still no resolution. This company should be ashamed of themselves doing this to people. Really, she should get the deal of the day as to the two sweepers and all the bells and whistles they are currently offering to try to accommodate all the worrying this woman and myself have went through, trying to get this matter resolved!

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]Swivel Sweeper Max Rechargeable battery = $19.99Processing and handling = $5.99Total = $25.98Our records show that this did ship on 8/24/2015 by DHLG. Unfortunately, the tracking is showing thiswas lost in transit. We have reshipped this today with DHLG Tracking [redacted]. The customer should have this with 5-10business days. This is shipping from [redacted].Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Review: I made an online purchase after watching an infomercial on Miracle Bamboo pillows, while on vacation. I had a pre paid gift card of $50. I used it to make the purchase of $49.85. I received a confirmation email from miracle bamboo pillow stating my order was received using the Visa gift card. The email also stated 'allow 24-48 hours for customer service' to have information on my order and that the card will not be processed until it ships. 6 days later, I still didn't receive any correspondence regarding my order. I emailed customer service to inquire on the status of my order and they responded that my order was rejected because I used a gift card. They never informed me the order was rejected in 6 days. The website doesn't state they do not accept gift cards or pre paid cards as a form of payment. I reply back to them regarding this issue and all I kept receiving for 6 more days is how their system doesn't accept gift cards and they apologize for the inconvenience and I can call in with another form of payment. Since I received a confirmation email, and it had been a week I threw out the gift card assuming my order was being processed and shipped. Now I'm out my gift card and order with miracle bamboo pillow because of their poor customer service. All I want is my order and asked for some compensation. After receiving several emails, essentially repeating the same thing and not addressing their errors the final email I received was that they didn't charge the card and cannot since their system rejected it and will not compensate me because they didn't charge me. But had I not emailed them 6 days after my confirmation email, when was I going to be notified my order was rejected? They have very poor customer service.Desired Settlement: I want my pillows. Not a refund since they didn't charge my card but because of their poor customer service and credit card processing they should take the lost not me and send me my 2 pillows.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Reference number # [redacted] Miracle Bamboo Pillow $29.95 Processing and handling 9.95 each = $19.95 Total $49.85We are sorry that the customer was not happy with their ordering experience. We do advise the customer to allow 3-6 weeksfor delivery. We will make several attempts to process an order. Unfortunately since we were unable to process payment on the credit card the order was canceled.We do reach out by email and phone to advise the customers that their order will not be processed due to the payment type used. The customer can contact that PrePaid Credit card company since the card was not used. If the customer does not have theactual card the information should be on the receipt from where it waspurchased. Qualitycustomer service is very important to us and we thank you for bringing this toour attention. Sincerelyyours,CustomerService Specialist C

Consumer

Response:

I am rejecting this response because: part of my complaint is that they DID NOT notify me via phone or email that my order was rejected as stated in their response. Also I did not dispute delivery time. The gift card was a free gift for a vacation I was on. I did not purchase it and do not have the receipt for it. There is no way for me to get the full card number and security code on the back of it. I wouldn't have thrown the card out if I hadn't received a confirmation email that my order was received with that payment. If I was notified, as stated in their confirmation email, within 48 hours that my order was rejected I would have have given a separate payment and not have thrown out a card I could use today for something else. I'm at a loss because of their lack of following their own policies by not notifying me via phone or email in 6 days from my confirmation email that stated the order WAS processed. Once again, it's poor customer service

Business

Response:

Dear Revdex.com,Since quality customer service is very important to us, we are have a Miracle Bamboo Pillow sent to her at no cost. Her new order # is [redacted], please allow 2-3 weeks for delivery, this is shipping from Nevada.Sincerely yours,Customer Service Specialist

Review: I was grossly overcharged on my credit card for product and lied to about being refunded.

Product_Or_Service: GLOW CANDLES

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I ordered 1GLOW CANDLE set of 3 individual candlesw/decorative wraps at 19.99 plus shipping and handling charges of4.00 . The company charged my master card 57.57. l WAS over charged. I phoned customer serviceAnd spoke with a representative THAT stated I couldKeep the product and they would refund my full amountCharged because of there mistake to show GOOD business.This transaction occurred on the 8th of Feb.I spoke withGlow Candle customer service on the12th of Feb

Business

Response:

[redacted]

[redacted] Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted]Received on 02/7/2015 BOGO Deluxe Set of 3 Candles VLA + Free Decorative Candle Wraps = $39.99 Processing and handling $6.99 each set of 3 x 2 = $13.98 Tax 3.60 Total $57.57 We are sorry that the customer was not happy with her ordering experience. The offer is a “buy one set of three and get another set of three for the processing and handling.” I have indicated the offerdetails below: OFFER DETAILS: You get a set of 3 Glow Candles in soothing vanilla or unscented for $19.99 plus $6.99 s&h. The best partis, when you order today, we will double your offer, just pay the separate processing and handling of $6.99 for the second set of 3 Glow Candles. Inaddition, You will receive nine Glow Candle Wraps Absolutely FREE! The order was upgraded to the deluxe set which comes with a special multi-color function that allows the colors to rotate from one to the next. The customer notified us that this is not what they wanted to order so we issued a credit to the MasterCard on file ending in 6898 for the total amount of $57.57. Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I accidentally placed 2 online orders for the bamboo pillows, after realizing this the next day, I called and received confirmation over the phone that both orders were cancelled due to they were received in a short amount of time using the same payment. I then placed another order over the phone. I was billed for this 3rd order and received my product almost 2 weeks ago. I then go to check my checking account and find another bill for the same item. I called the company and there is nothing that they can do at this time since the product has already been shipped. They are willing to refund me half of the amount in 3-5 days and then once I reject the package, they will refund me the rest of the money. At this time, due to their error I will incur overdraft fees that they are not willing to assist with due to their error. I am a full time working mother who is not able to afford this error.Desired Settlement: I would like the payment stopped at this time in order to avoid overdraft fees due to their error. The package will be rejected if available as I am a full time working mother who is not home during the day to reject the package; however I will call the company once received and have them come and pick it back up and bill the servicer for this issue.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order# [redacted]Received on 06/01/15BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each x 2 = $19.90Total $ 79.85 CREDIT ISSUED 6/23/2015 $78.852nd order # [redacted]Received on 06/02/2015BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each x 2 = $19.90Total $ 79.85We are sorry that the customer was not happy with their ordering experience. One order has been credited for $79.85 on 6/23/2015 to the Visa account ending in [redacted].Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely yours,Customer Service Specialist Tell us why here...

Review: I placed an order online for the monkey glow pet. It was not advertised as being on back order. 9 days after placing the order I received an email that it was on back order. It's been over a month and I still have not received the product. I sent an email no response. I called them and voice mail directs you back to the website and hangs up. I tried to cancel the order but when you click the cancel order button, it tells you to call the number that tells you to go to the website. It just gives you the run around. I bought this for my Niece's birthday which is long over.Desired Settlement: I would like the delivery of my order soon. If I can't have that I want my order canceled. Thank you

I think the company is a scam.

Business

Response:

On July 3, 2013, we advised the customer multiple times via email and voice mail to call customer service and substitute the Monkey Glow Pet with another available style. She has not responded to date. Since we were unable to fulfill her order, her Glow Pet order was cancelled today and an email notification was sent in this regard. Her credit card was not charged.

Review: I placed an order for Cami Secret 9/14/2014. After finding out the product was on back order for a while, I requested a refund on 1/5/2015. I have contacted them numerous times (3/2/15, 4/28/15 and 6/23/15) I still have not received my refund. I contacted them again on 7/28/15, and was told, again, they would contact me in next 24 hours. I am tired of getting the run a round. All I want is my money back.Desired Settlement: Just want my refund ASAP

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # Cami SecretTotal $14.98We are sorry to hear that the customer was not happy with their ordering experience.Unfortunately, we experienced a backorder on this item. We have canceled the customer’s order and will be forwarding check # reimbursement for $14.98. This is being released this week from our main office. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.

Regards,

Review: I talk to the Ontell Products Corporation after I bought my Swivel Sweeper Max because after paying 64 dollars for 2 mops one worked great and the other the battery didnt work.I was told to send the battery back for a new one which they sent me BUT it still didnt work.The co. than figured they would send me a charger But never did. So 4 or 5 weeks ago I called Ontell at ###-###-#### and was told that if I send the sweeper back to the lamb Avenue Las Vegas Nevada address they will send me a brand new one.They still say they never got the one I sent to them and refuse to send me my new one. I called today and they still say they haven't gotten the one I sent back. I call many times and they always say the same thing. I'm asking for the Revdex.com to help me get the new mop.I just couldnt afford the $50.00 to send it back fed ex.Desired Settlement: either a 34.00 refund or a new swivle sweeper max

Business

Response:

We responded to this on 10/2/2015 on complaint [redacted]. Please see information below.To update this further a replacement was shipped on 10/5/2015 with Fedex SmartPost tracking 9261299997960305942696. Thecustomer should receive this by 10/17/2015. Thank you for your patience,Customer Care Specialist----------------------Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # [redacted]BOGO Swivel Sweeper Max + Free Mini Sweepers = $39.98Processing and handling on each one = $29.98Total = $64.96 Credit $5.00 We are sorry that the customer was having problems with the Swivel Sweeper.We do show that we shipped the replacement battery and then the charger.So far we have not received the Swivel Sweeper back. Since, quality customer service is very important to us I will have a new Swivel Sweeper sent to thecustomer. Please allow 10-15 business days for delivery, he will receive an email confirmation with the trackinginformation. We thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Consumer

Response:

Ill let you know when I get the replacement BUT I did send it back.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a product from ontel earlier this year. exact date i'm not sure. maybe february or march 2015. a month ago I received a call saying they were shipping the product. I said that item was ordered months ago and I do not want it now, cancel my order. they would not. I received item, after I cancelled it, and requested to send it back. they will not respond. I had capital one, my credit card co. refund the amount until they looked into it. they since paid ontel the $58 and change. ontel will not let me send back the item without charging me fees and shipping that would amount to over 50% of the money spent to buy the item.Desired Settlement: I want ontel to send me (or email) me a pre-paid label so I can ship this back to them, and refund my money. I do not feel I owe them anything, because I cancelled the order BEFORE they sent it.

Business

Response:

Dear Revdex.com,Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of Ontel Products.Order #[redacted] received 1/24/2015Bed Boost + Bonus Bed Boost = $19.99Additional Bed Boost Free Shipping = $14.99Processing & handling = $17.98 Total $52.96 We are very sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: There was a backorder on this item due to the high demand. We did notify the customer byemail of the backorder. Unfortunately we were not aware that the customer requested a cancelation on their order so thisshipped on 7/10/2015.The customer has disputed this with their credit card company on 7/28/2015 in the amount of $52.96. Oncea dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due at this time.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I am rejecting this response because: the credit card company re-billed me on 8/4/15, $52.96. They said the company disputed my claim. So, in effect, this company lied again, because they re-billed me days before their response to you.

Business

Response:

Dear Revdex.com,Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Ontel Products.Order #[redacted] received 1/24/2015Bed Boost + Bonus Bed Boost = $19.99Additional Bed Boost Free Shipping = $14.99Processing & handling = $17.98Total $52.96The credit card company reversed the charge because we provided them with a proof of delivery. Since quality customer service is very important to us I have issued a credit for the Bed Boost for $52.96 and the customer can return these to our warehouse. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

PS. As of 8/25/15 I have not received the refund. If it happens I will consider the case closed. Also, I want to thank the Revdex.com of New Jersey for their help in this matter.