OnTel Products Corp.

Review: I purchased these Foot Angel Compression Socks and I am not at all satisfied. For one they hurt my feet as soon as I put them on. I have never been in so munch pain in my life until I slipped these on to my feet. I called to have them return for a refund and some lady told me they would refund me $5.00 if I kept them. Why would I want to keep them if they hurt my feet? I can't even walk around with them on for more than 2 minutes. If I return them all I get is the $12.99 back. I don't get the shipping and handling which I don't believe is fair. Yes they clearly say that on the website but I still don't think it's fair. To me saying that means that customers have not been happy with these so I'm not alone. I know I can't get my money back but I want others to know NOT to purchase these! Go to Walmart and buy yourself a nice comfy pair of gel insoles by Dr. Scholl's, which is what I plan on doing for my heel spurs and plantar fasciitis.Desired Settlement: I would love to receive a FULL REFUND if possible!

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order #[redacted]Foot Angel BOGO Se small/med = $12.99Processing and handling: $6.95 each x 2 = $13.98Total $26.97We are sorry to hear that the customer was not happy with their Foot Angel. We can assure that you they do work. We did offer the customer a discount so they would not have to pay for the return and not get credit for the processing and handling charges. Since quality customer service is very important to us, I have issued a credit to their account for $26.97 and they may keep these with our compliment. This credit will reflect on your next statement. Thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have placed an order for one product item of the Bamboo Pillow, the second item was supposed to be free. But I got an additional third item added to my order without my authorization.

When order was placed online, there was no any opportunity to confirm the order listing before it was place, I feel like I was forced in placing the order without giving me a chance to review it.

I contacted the business right away, customer service was not available, so I sent an email on the provided address asking to correct the problem. No response was receieved.

I called the following morning, and the customer service agent told me it was too late to correct the order as it was already being processed.

I was advised to sit by my house door, wait for the USPS and reject the order then, so it gets sent back to the seller. I have never even heard of this! This order does not require signature, so the postman is just going to drop it at my door step.

Now I am left with waiting 3-6 weeks until order arrives, send it back at my expense, hope to get a refund yet the shipping and handling with be held back for each pillow?!? Thats an additional $30 that I did not authorize either!Desired Settlement: I would like to receive complete and full refund for this dissatisfactory transaction, and a prepaid mail label also sent to my address so I can send this order back.

Subtotal $80.90

Tax $0.00

Handling/Processing $29.85

Total $110.75

My expectation is to receive the full $110.75 back to my credit card.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. I have indicated information below to resolve

and close this complaint on behalf of Ontel Products.Order # [redacted]Received

on 10/22/2015BOGO

Miracle Bamboo Pillow King = $39.95 = $39.95Additional

Bamboo Pillow King = $39.95 Processing

and handling $9.95 each Pillow x 3 = $29.85Total $ 110.75Credit $49.90 10/26We

are sorry that the customer was not happy with their ordering experience. There was an additional Pillow ordered for a total

of three Miracle Pillows.These

were in stock and shipped very quickly. I spoke to the customer on Monday

10/26/2015 and he agreed to keep the additional Pillow if I credited the cost

for $49.90. This credit will reflect on

their next billing statement. Quality

customer service is very important to us. We take all inquiries from our customers very seriously and we

appreciate you bringing this to our attention.Sincerely

yours,Customer

Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered one item and got price and shipping they (Machine) kept adding other things like a gift card Magazines etc. tried to call and cancel could not .I did not want magazines said I could cancel later.

Product_Or_Service: Foot Angel

Order_Number: [redacted]

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

cancel the whole thing and refund . email from them said shipping was in progress

Business

Response:

Dear Revdex.com,I responded to this customer on complaint # [redacted] on 7/10/2015. Please see below. I issued credit to the customer’s account at this time in full.Please close both complaints as resolved. _________________________________________________________________I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large $12.99Processing and handling $6.99 each x 2 = $13.98Total $26.97We are sorry that the customer was unhappy with their Foot Angels and their ordering experience.The customer contacted us on 7/7/2015 to cancel their order, unfortunately this had already shipped. We gave the customer a $10 credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $16.97 to their account. They have been credited in full and may keep the Foot Angel with our compliments. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I just placed an order online #[redacted] on 8/29/15. It was the most ridiculous transaction I’ve ever done. I really felt like I was scammed. I tried to order a black small/med Foot Angel for myself and my free one for my son large/xlarge. After declining all the upgrades, I did agree to one which would’ve given me an additional $2.50 on each pair. I paid with Paypal and it took me over to them for payment. There was no final invoice, confirm for payment, just paid and confirmed. Now, my $15 is now at $63.94. I immediately call customer service to cancel and she tells me she only takes orders, not customer service. So knowing I'm a teacher and can't call, I found an em and sent them a message. Asked to cancel shipment before it's sent. I called PaypalI get an email the following night that it was shipped already. So I was told to refuse the package, I did. It's a month later, no refund. Customer service hangs up on me when I demand a supervisor after 20 min of their games. First they can't refund cause I started a claim, now it's they didn't receive the package back. It's all a scam.Desired Settlement: An apology and a refund. Canceling an order and getting a refund should not be this difficult.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order # [redacted] Received on 8/29/2015BOGO Dlx Comfort Foot Angel + Free Bonus Acupressure Foot Massage (Black Large - Xlarge)$17.99 x 2 = 35.98Processing and handling $6.99 each x 4 = $27.96Total $63.94 We are sorry to hear that the customer was not happy with their ordering experience. Our company takes all inquiries from our customers very seriously. The customer disputed the charge with their PayPal account on 9/23/2015 and full credit pf $63.94 was issued to this account. Quality customer service is very important to us and we thank you for bringing this to our attention. Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not exactly accurate.

To be clear, on 10/5 after the customer service ordeal, I sent an em back to the company, reported them to the Revdex.com, then I called Paypal to inform them that they refused to refund the money.Paypal escalated the claim (which orig claim was made on the purchase date but Paypal said the company must refund) and reassured me that they would get my money back.On 10/6 the money was refunded from Ontel to my Paypal account. Paypal then closed the dispute because of payment. So until I got other parties involved, Ontel didn't willingly give me my refund.

Review: We ordered a replacement battery for a Swivel Sweeper. It took forever for it to get to us. It turns out that it was no good. We feel they should refund the price of the battery. We were told we would have to ship it back and pay the shipping, which is fine except we should not have to pay shipping costs. What can be done to resolve this problem?Desired Settlement: To obtain refund without paying shipping costs

Business

Response:

Dear Revdex.com Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order #[redacted] Rechargeable long life battery = $19.99 Processing and handling = $5.99 Total = $25.98 We are sorry to hear that the battery was not working properly. Since quality customer service is very important to us, we will refund the customer $25.98 by check. Please allow 10-15 business days for receipt. We thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I placed an order, in error for 4 pillows. Thought it never completed. Hit the "back button" on the computer page and entered it correctly for 2 pillows. Then I get an email for both orders. So I called immediately to cancel the one I had done incorrectly. I was told they couldn't do it yet, as it hadn't all gone into their system. (then how did I get an email for both?) I told them the above story, and told the woman that order with the four pillows was the one I wished to cancel. She said she would once it was in. Next day I get an email that the 4 pillow order had processed, and the 2 pillow order was cancelled! So I called, to tell them that was wrong. I was told by Ina, that there was nothing she could do unless I sent an email cancelling it. I asked why I wasn't told this by the first woman! So I immediately sent in an email, and called them right back, all within 5 minutes. This time I was told that the email didn't matter, as it had already shipped!! I asked to speak to a manager, and was told there was no manager there for me to speak with at that time! I told her again verbally to cancel the order as I had done exactly as told, and now knew I was getting "the run-around"! She kept insisting I could return it and would be refunded the cost, minus the S & H. I told her I should not have to pay for their mistake, and that this was the poorest customer service I have ever experienced!! I am now letting everyone know what a shoddy scam of a business this is, and to NEVER buy any of their products!

Review: Ordered these as as result of an ad on TV. Received confirmation of order # [redacted] on 12/03/13. Confirmation stated "allow 2 to 3 weeks for delivery. I called them late in December ( about Dec 24) to see when they would be shipped. I was told they would ship about January 5,2014 because they were on back-order. I called again today January 14, and was told it was on back-order and would not ship until mid February now because they were on back-order. I asked to speak to a supervisor and was told nothing could be done, and I would simply have to wait, as there were hundreds of people with the same situation as I have. Why are they allowed to go on TV and sell a product that they do not have. Someone should put a stop to this type of marketing. IT smacks of bait and switch.Desired Settlement: Get me the damn product I ordered ASAP.

Business

Response:

Potato Express order # [redacted]

We apologize to the customer for the delay in processing the above order. The product was in back order or out of stock for sometime due to overwhelming demand. Our records show that the order was shipped on 01/16/14 and delivered on 01/25/14. The initial credit of $7.95 for processing & handling was issued on 01/16/14. An additional refund of $6.03 for processing and handling will be issued today. Waiving the processing and handling cost, the total refund credited back to the customer's Visa account will be in the amount of $13.98.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]l

Review: I bought the Swivel a Sweeper expecting a good performance. This product does not perform as advertised. It is a piece of junk. I want a refund,Desired Settlement: Complete refund of $49.95

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #[redacted]Shipped1/23/2015BOGO Swivel Sweeper Max + Mini Sweepers $29.98 Processing and handling $29.98Total $69.961st installment $49.96 billed 1/27 We are very sorry that Ms [redacted] was not happy with her Swivel Sweeper. She just notified that she was not happy withthis and would be returning this for credit. Since quality customer service is important to us, I have issued a credit for the Swivel Sweeper for $49.96 today 2-6-2015 to her [redacted] ending in [redacted]. She will see this on her next statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: We received the "Glow Candles"as a gift for Easter and the sealed box had no remote or battery. The customer service rep my no effort to solve this problem other than I should inconvenience the gift given . She is an older person who went out of her way to bring us this gift and she should not have to be embarrassed.Desired Settlement: the company should just replace it for me at no cost or anyone having to do more work than this item is worth

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.We are sorry that the customer did not receive the remote for the Glow Candles in their packaging. I will be happy to have a remote sent to them, this is being shipped from [redacted], please allow 10-15 business days for delivery. The batteries are not included for theGlow Candles. Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Review: Was promised a refund in January 2015 have yet to receive it n being ignored when I question

Business

Response:

Dear Revdex.com, Please accept our apology for any delay and inconvenience this may have caused. I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order #[redacted] Received on 1/23/2015Check # 9147 for $43.97 has mailed on Friday April 17, 2015. The customer should be receiving this shortly. Quality customer service is very important to us and we thank you for bringing this to our attention. We thank you for your patience. Sincerely yours,Customer Service Specialist Tell us why here...

Review: On Thursday October 3, 2014 at approximately 1700 hours I went to the [redacted] in [redacted] Oklahoma where I brought a product called wonder wax. Later that night I followed all of the instruction's gave and after putting it into my skin and letting it dry it didn't pull any hair off. I went to the other people that live in my house to show them and again no hair came off at all. Since the product didn't work and didn't do what it says it well do I called[redacted] where I brought it from but they said that I had to go through the company that made it.

This is a product that doesn't work and just doesn't do what it says. I not ever getting this product again or going to tell other people to get it.Desired Settlement: I want a refund of the $9.99 that I paid for the product

Business

Response:

October 14, 2014 Compliant#[redacted], OK 73632 Your correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products. We are very sorry that the customer was not happy with theWonder Wax. I can assure you this does work. Since quality customer service is very important to us, we will have a refund check sent tothe [redacted] for $9.99. We thank you for bringing this to our attention. Sincerely,CustomerService Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the 'Swivel Sweeper Max' on 5/02/2014 through the swivelsweeper.com site. Order No. [redacted]. Shortly after my first use the product broke. An end brush snapped off from the chassis leaving it inoperable. I tried to contact the company and had a great deal of difficulty getting a response. (Finally) I was made aware of their (working) phone number and placed an order for their 'replacement brush kit'. Two days later I received an E-Mail from the company informing me that (now) the item would not be sent for at least another 8 weeks. I inquired (why) such a delay and (why) did they not inform me of this when I ordered the product. There was no response. I inquired several times as would rather purchase the item elsewhere in a more prompt fashion. They 'never' replied to my several E-Mails. Over 9 weeks passed and still no delivery of the item or response of (any) kind. I went back to the internet to see if I could have any correspondence with the company and found that (suddenly) the customer service access sites were closed with no forwarding information. I became knowledgeable of countless complaints for the same or similar reasons to this company and also noticed that some retail stores (such as Walmart) were selling these products on 'clearance sales'. I realized I had been scammed and perhaps the company was going out of business (?) The item only cost $10.00 but months went by while I was not able to use the item and have not been able to locate (any) outlet that can provide me with the replacement part. Therefore I am in possession of a useless (hardly used) item that cost me $70.96 with no opportunity to repair it.Desired Settlement: Refund for entire item (as it is useless and can not function properly without the missing part). I am outraged that this company can still sell their product with the extreme level and number of complaints to this date. (WOW!).............

Business

Response:

October 16,2014

Compliant# [redacted]

Your recent correspondence was directed to me for handling. Please accept my apology for any delay this

may have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products.

We are very sorry that the customer was not happy with the Swivel Sweeper. I have issued a credit

to the Visa Account ending in [redacted] for $70.96 today October 16, 2014. This credit should reflect on their next

billing statement.

The customer may toss the Swivel Sweeper that they have.

Quality customer service is very important to us and we thank you for bringing this to

our attention.

Sincerely,

Customer

Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (if) payment is received.

Note: The credit made is to my (previous) VISA card. I have had a new one installed since. (If) the credit does not go through please contact me for updated info on the

new card.

Review: I was grossly overcharged on my credit card for product and lied to about being refunded.

Product_Or_Service: GLOW CANDLES

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I ordered 1GLOW CANDLE set of 3 individual candlesw/decorative wraps at 19.99 plus shipping and handling charges of4.00 . The company charged my master card 57.57. l WAS over charged. I phoned customer serviceAnd spoke with a representative THAT stated I couldKeep the product and they would refund my full amountCharged because of there mistake to show GOOD business.This transaction occurred on the 8th of Feb.I spoke withGlow Candle customer service on the12th of Feb

Business

Response:

[redacted]

[redacted] Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted]Received on 02/7/2015 BOGO Deluxe Set of 3 Candles VLA + Free Decorative Candle Wraps = $39.99 Processing and handling $6.99 each set of 3 x 2 = $13.98 Tax 3.60 Total $57.57 We are sorry that the customer was not happy with her ordering experience. The offer is a “buy one set of three and get another set of three for the processing and handling.” I have indicated the offerdetails below: OFFER DETAILS: You get a set of 3 Glow Candles in soothing vanilla or unscented for $19.99 plus $6.99 s&h. The best partis, when you order today, we will double your offer, just pay the separate processing and handling of $6.99 for the second set of 3 Glow Candles. Inaddition, You will receive nine Glow Candle Wraps Absolutely FREE! The order was upgraded to the deluxe set which comes with a special multi-color function that allows the colors to rotate from one to the next. The customer notified us that this is not what they wanted to order so we issued a credit to the MasterCard on file ending in 6898 for the total amount of $57.57. Quality customer service is very important to us and we thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I made an online purchase after watching an infomercial on Miracle Bamboo pillows, while on vacation. I had a pre paid gift card of $50. I used it to make the purchase of $49.85. I received a confirmation email from miracle bamboo pillow stating my order was received using the Visa gift card. The email also stated 'allow 24-48 hours for customer service' to have information on my order and that the card will not be processed until it ships. 6 days later, I still didn't receive any correspondence regarding my order. I emailed customer service to inquire on the status of my order and they responded that my order was rejected because I used a gift card. They never informed me the order was rejected in 6 days. The website doesn't state they do not accept gift cards or pre paid cards as a form of payment. I reply back to them regarding this issue and all I kept receiving for 6 more days is how their system doesn't accept gift cards and they apologize for the inconvenience and I can call in with another form of payment. Since I received a confirmation email, and it had been a week I threw out the gift card assuming my order was being processed and shipped. Now I'm out my gift card and order with miracle bamboo pillow because of their poor customer service. All I want is my order and asked for some compensation. After receiving several emails, essentially repeating the same thing and not addressing their errors the final email I received was that they didn't charge the card and cannot since their system rejected it and will not compensate me because they didn't charge me. But had I not emailed them 6 days after my confirmation email, when was I going to be notified my order was rejected? They have very poor customer service.Desired Settlement: I want my pillows. Not a refund since they didn't charge my card but because of their poor customer service and credit card processing they should take the lost not me and send me my 2 pillows.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Reference number # [redacted] Miracle Bamboo Pillow $29.95 Processing and handling 9.95 each = $19.95 Total $49.85We are sorry that the customer was not happy with their ordering experience. We do advise the customer to allow 3-6 weeksfor delivery. We will make several attempts to process an order. Unfortunately since we were unable to process payment on the credit card the order was canceled.We do reach out by email and phone to advise the customers that their order will not be processed due to the payment type used. The customer can contact that PrePaid Credit card company since the card was not used. If the customer does not have theactual card the information should be on the receipt from where it waspurchased. Qualitycustomer service is very important to us and we thank you for bringing this toour attention. Sincerelyyours,CustomerService Specialist C

Consumer

Response:

I am rejecting this response because: part of my complaint is that they DID NOT notify me via phone or email that my order was rejected as stated in their response. Also I did not dispute delivery time. The gift card was a free gift for a vacation I was on. I did not purchase it and do not have the receipt for it. There is no way for me to get the full card number and security code on the back of it. I wouldn't have thrown the card out if I hadn't received a confirmation email that my order was received with that payment. If I was notified, as stated in their confirmation email, within 48 hours that my order was rejected I would have have given a separate payment and not have thrown out a card I could use today for something else. I'm at a loss because of their lack of following their own policies by not notifying me via phone or email in 6 days from my confirmation email that stated the order WAS processed. Once again, it's poor customer service

Business

Response:

Dear Revdex.com,Since quality customer service is very important to us, we are have a Miracle Bamboo Pillow sent to her at no cost. Her new order # is [redacted], please allow 2-3 weeks for delivery, this is shipping from Nevada.Sincerely yours,Customer Service Specialist

Review: My Mother purchased a battery for a swivel sweeper from this company she had previously bought, on 6/11/15. It never came, she contacted them, and they told her she hadn't ordered one. She had a photo copy of her check that they had cashed on 7/1/15. She called and they gave her a fax #. I faxed it to them for her. She was to have it within 15 days. Never came. She called several more times to no avail. She asked for her money back. On Fri. the 11th of Sept. a gentleman told her when she called that she would have her battery in 2 days, which I failed to believe, on Sunday, delivery? I emailed the Ontel Company, and never got a response. I called 9/22/15, and no supervisors were available, too late in the day. They would call me today, 9/23/15. It's now 2:40 p.m.. still no contact. I called them earlier today, and had to leave a message. It's only $25.98, and they can't refund, or send the battery. It's ridiculous. I would not recommend anyone to buy anything from this company again. Mom is 83 years old and loves this swivel sweeper. I can't believe this has taken this long and still no resolution! She gets a different story from everyone she speaks with when she calls. Now on the website, they have not one sweeper, but 2 sweepers along with 2 batteries, and chargers, and 2 mini sweepers and free rush processing, for less than my mom paid for her one sweeper quite some time ago. This company is definitely crooked.Desired Settlement: It would be so nice to get her money back as we can't seem to get anything accomplished with this company. We will never do business with them again, and believe me when I say we are spreading the word about how they don't care to take care of their customers with good customer service. It is a pretty simple thing that she wanted to purchase, but from June 11th, until now, September 23, 2015, this is absurd what she has had to go through, and still no resolution. This company should be ashamed of themselves doing this to people. Really, she should get the deal of the day as to the two sweepers and all the bells and whistles they are currently offering to try to accommodate all the worrying this woman and myself have went through, trying to get this matter resolved!

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]Swivel Sweeper Max Rechargeable battery = $19.99Processing and handling = $5.99Total = $25.98Our records show that this did ship on 8/24/2015 by DHLG. Unfortunately, the tracking is showing thiswas lost in transit. We have reshipped this today with DHLG Tracking [redacted]. The customer should have this with 5-10business days. This is shipping from [redacted].Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Review: I placed an order online for the monkey glow pet. It was not advertised as being on back order. 9 days after placing the order I received an email that it was on back order. It's been over a month and I still have not received the product. I sent an email no response. I called them and voice mail directs you back to the website and hangs up. I tried to cancel the order but when you click the cancel order button, it tells you to call the number that tells you to go to the website. It just gives you the run around. I bought this for my Niece's birthday which is long over.Desired Settlement: I would like the delivery of my order soon. If I can't have that I want my order canceled. Thank you

I think the company is a scam.

Business

Response:

On July 3, 2013, we advised the customer multiple times via email and voice mail to call customer service and substitute the Monkey Glow Pet with another available style. She has not responded to date. Since we were unable to fulfill her order, her Glow Pet order was cancelled today and an email notification was sent in this regard. Her credit card was not charged.

Review: I accidentally placed 2 online orders for the bamboo pillows, after realizing this the next day, I called and received confirmation over the phone that both orders were cancelled due to they were received in a short amount of time using the same payment. I then placed another order over the phone. I was billed for this 3rd order and received my product almost 2 weeks ago. I then go to check my checking account and find another bill for the same item. I called the company and there is nothing that they can do at this time since the product has already been shipped. They are willing to refund me half of the amount in 3-5 days and then once I reject the package, they will refund me the rest of the money. At this time, due to their error I will incur overdraft fees that they are not willing to assist with due to their error. I am a full time working mother who is not able to afford this error.Desired Settlement: I would like the payment stopped at this time in order to avoid overdraft fees due to their error. The package will be rejected if available as I am a full time working mother who is not home during the day to reject the package; however I will call the company once received and have them come and pick it back up and bill the servicer for this issue.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.1st order# [redacted]Received on 06/01/15BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each x 2 = $19.90Total $ 79.85 CREDIT ISSUED 6/23/2015 $78.852nd order # [redacted]Received on 06/02/2015BOGO Deluxe Miracle Bamboo Pillow King $59.90Processing and handling $9.98 each x 2 = $19.90Total $ 79.85We are sorry that the customer was not happy with their ordering experience. One order has been credited for $79.85 on 6/23/2015 to the Visa account ending in [redacted].Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely yours,Customer Service Specialist Tell us why here...

Review: I placed an order for Cami Secret 9/14/2014. After finding out the product was on back order for a while, I requested a refund on 1/5/2015. I have contacted them numerous times (3/2/15, 4/28/15 and 6/23/15) I still have not received my refund. I contacted them again on 7/28/15, and was told, again, they would contact me in next 24 hours. I am tired of getting the run a round. All I want is my money back.Desired Settlement: Just want my refund ASAP

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # Cami SecretTotal $14.98We are sorry to hear that the customer was not happy with their ordering experience.Unfortunately, we experienced a backorder on this item. We have canceled the customer’s order and will be forwarding check # reimbursement for $14.98. This is being released this week from our main office. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.

Regards,

Review: On December 10th, 2013 I went onto the CamiSecret website to order their product. They were advertising an offer that was buy two sets for $10.00 each and get one set free. I placed my order after seeing that advertisement. Their website had all sorts of issues. It kept bumping me out and made me start over several times. It was a very frustrating process. I tried to find a pone number to call, but I could not find one. I kept trying and then I thought I finally placed the order. When I was finished there was no order confirmation, nothing that showed me that I actually ordered the product. Their website then pushed me to another product's website, which was a free trial that linked to the purchase of CamiSecret. I figured I had to go through that process to get my order confirmation. So I signed up for the free trial, which was also supposed to give me money back based on my CamiSecret order. After that order was done, again, no confirmation and pushed again to another website. I finally just shut the browser down to be done. I did not think my order went through and I decided against trying to order their products again. I never received an email or any acknowledgement from the company.

At the end of January I received a package with CamiSecrets. It was not my order because there were way too many items. There was no receipt or order slip or anything to show that I was connected to this order. I thought they sent me someone else's order. There was no phone number or anything to be used to contact them. On 2/27/2014, I received my credit card statement with $111.79 charges from CamiSecret. They had a phone number on my statement so I called them right away. I explained the situation and they told me that they would not fully credit me back my money, but that I needed to ship them back to them. They said that I needed to pay for the shipping and then after they received the product back they would partially credit my order. I do not trust that they will credit me.Desired Settlement: I expect a full refund and I will ship their products back. This was a complete problem from the beginning with no communication that I even placed an order. At this time I still do not have an order with a price associated with it. I am not sure what to call this, but it was the most problematic order I have ever had with service that matches their ordering process.

Business

Response:

Cami Secret # [redacted]

March 14, 2014

In the Buy 1 Get 1 free (bogo) offer we have on the website for $10.00, you get 2 sets or 6 pieces of the Cami Secret and pay $6.99 shipping & handling for each set. The total cost of one “bogo” offer is $23.98. When this web order was placed on December 10, 2013, the customer chose the quantity 3 on the “bogo” offer which tripled the number of Cami Secret. The customer also included additional sets with the bogo offer. A shipping confirmation email was sent to the customer on January 27, 2014 detailing the items and quantity in the order and the Cami Secret Customer Service contact information. Please refer to the attached shipping confirmation. We apologize if the quantity was unclear but the offer in our website indicated you get 6 or 2 sets of Cami Secret for $10.00 and pay $6.99 shipping and handling for each set in the bogo offer. The total cost of the order was $111.94 and an initial refund of $15.00 was already posted to the customer’s Visa account on February 28, 2014. To get the additional refund, the customer has to return the unused/unopened items to us within the next 15 business days from the date of this response. The customer has to pay for the return postage and send the items to the address below with a copy of this letter. After inspection, the refund will include the corresponding shipping and handling fee. If the customer decides to keep the original “bogo” offer of the basic and neutral sets, she will only be charged a total of $23.98 and will be refunded the price difference. Again, the items to be returned must be unused and in its original packaging.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This business is being unclear about what the costs are and what exactly I will be refunded in each scenario. To be very clear - I do not trust this business until they put all of the specifics in writing. The offer that they made is vague at best. The reason I do not trust this business is because I never received a pricing breakdown nor a confirmation of an order disclosing any fees, much less the shipping fees. As a matter of fact the company appeared to be intentionally hiding shipping fees until I firmly requested a breakdown of the order that they had for me after I was charged on my credit card on Feb 28. To reiterate the situation, they never took me through the normal steps of a web ordering system by showing me a summarized order, disclosing shipping fees, and then allowing for a submission. There was no confirmation of an order until January 27th, which had no pricing information included, as can be seen by their own documentation. When I requested a detailed breakdown of what comprised of the total cost on Feb 28th, it was at that point I saw that they charged me $42 for shipping and handling of a product that weighs very little. There is no shipping means that costs that much to ship a month and a half later. (By their own records they said the order was placed on Dec 10th and not shipped until Jan 27th- their first and only correspondence to me about an order). This is a very abnormal business practice. They took over a month and a half to communicate at all to me that there was an order placed and it took almost 3 months for them to disclose the costs (after I requested it). Their shipment came with no paperwork at all.

So this being said, I am happy to buy a total of two sets paying $23.98. I would like to pick the two sets and send the rest back. I would expect a total product refund of $87.96 plus $15 shipping cost, which they already told me they would credit me for shipping. The total refund to me will be $102.96. Since they paid me $15 for shipping back, per my phone conversation on the 28th, I would expect the difference of $87.96 to be credited back to my credit card. If agreeable, I will ship the product back (less two sets), and expect communication of receipt from the company and a credit immediately upon arrival. that credit should be paid to me no more than thirty days from the date I ship the items back.

Regards,

Business

Response:

Cami Secret # [redacted]

When an order is shipped from our fulfillment center in Nevada, the shipping label with invoice is usually attached on the outside the package. We apologize if this was

not included in the order. The invoice will show details in regard to pricing and quantity. A copy of the order status information is attached and a detailed explanation is contained in this response.

The total cost of one Buy 1 Get 1 free (BOGO or 2 sets) offer is $23.98 for the basic and neutral sets. But when asked for the number of Bogo offers, the customer said 3 or a total of 6 sets for $71.94 ($23.98 x 3). When offered to upgrade for the deluxe version to get the additional one set each of the basic, neutral, bright and animal camis at $10.00 per set with no processing & handling (p&h) fee, the customer then said yes. This added $40.00 ($10 x 4 sets) to the total cost. With the additional 4 sets in the order, 3 free sets of the basic cami were included. The total cost of the order was $111.94. Should the customer decide to keep one Bogo offer, this will only cost her $23.98. Since a courtesy refund of $15.00 was already issued on 01.28.14, the additional refund of $72.96 will be issued upon receipt of the returned items. To expedite the refund, we advise the customer to let us know once the return is made via email at [email protected] or call the Cami Secret Customer Service at ###-###-#### Monday to Friday from 9 am to 5 pm ET.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. If this organization agrees to refund the amount cited plus the $12 that it cost me to ship the product back (with tracking and notification), then we are good. I shipped everything that they sent to me less two sets as agreed.

Regards,

Review: Back on 3/31/14 I purchased the Swivel Sweeper Max from this company. I paid for it immediately that day. The total price was $70.96. I waited a few weeks and never received any package nor was the money deducted from my checking account. I sent an email to the company from their website asking what the status of the product was and when I would receive it but heard nothing back. So, about a week later I emailed them again and told them that at this point I want to cancel the order and that if I didn't receive a response from their company I would report them to the Revdex.com. I never received a response. Very poor customer service (obviously none at all)! Very disappointed since I was really looking forward to having the product.Desired Settlement: I want to make sure they cancel my order and do not deduct the $70.96 from my checking account since they now have my information. I no longer wish to receive the product.

Business

Response:

SWS Max #[redacted]

When this web order was placed on March 30, 2014, the customer chose the 2-payment plan where you pay the first payment of $19.99 with the $1.00 web fee plus the total processing/shipping & handling of $29.98 ($14.99 per sweeper). The customer was initially charged $50.97 on April 22, 2014 and we were unable to stop the order from shipping. The order was shipped on April 23, 2014 via FedEx Smartpost/USPS. However, we have advised the customer to refuse delivery of the package and that a full refund of $50.97 was already issued in this regard. The pending 2nd and last payment of $19.99 was also cancelled. For other concerns on this order, the customer can call the Swivel Sweeper Customer Service at ###-###-#### Monday to Friday from 8 am to 5 pm ET.

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I don't fully agee with it because they shipped the product almost a week after I asked them to cancel it since I wasn't having any response from them. I also do not recall doing to 2 payment plan. I was curious why the price was only $50ish. I had chose to pay everything at once since I had the funds in my account. I'm going to just let this go. I did try and email fedex and asked them to not deliver the package since I won't be home to accept it and if they leave it then I have to take the time to get the package back and again that's unacceptable since I asked them NOT to ship it. Very disappointed. Thanks for your assistance but this is a horrible company.

Regards,