OnTel Products Corp.

Review: 4/22/14 billed on Visa for Swivel Sweeper Max, original order #[redacted] Received it about 3 weeks later. Shortly after a bristle(part S[redacted])broke.Called 7/9/14 and ordered new partOn 7/17/14 found part was back ordered9/9/14 still back ordered per phone call but will ship as soon as part comes in.11/4/14 still back ordered. Was told my order will be filled when the part comes from China. When asked if the company still sells new Swivel Sweepers was told "Yes" but they can't get individual parts.Swivel Sweeper is totally useless without this part.Desired Settlement: Immediate replacement part costing $10.00 plus shipping or the cost of a new Swivel Sweeper Max for $40.00 if a replacement part cannot be received from China within 10 days.

Business

Response:

November 6, 2014

Compliant # [redacted]

Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may

have caused. I have indicated below information to resolve and close this complaint on behalf of Ontel Products.

We are sorry for the delay in the part and unfortunately we do not know when it will be available. I have canceled the part on Order

# S[redacted]. Nothing will be shipped or billed for the part.

Instead, we are sending Ms Huebener an Elite Swivel Sweeper G2 and Mini.

Quality customer service is very important to us and we thank you for bringing this to

our attention.

Sincerely,

Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Back on 3/31/14 I purchased the Swivel Sweeper Max from this company. I paid for it immediately that day. The total price was $70.96. I waited a few weeks and never received any package nor was the money deducted from my checking account. I sent an email to the company from their website asking what the status of the product was and when I would receive it but heard nothing back. So, about a week later I emailed them again and told them that at this point I want to cancel the order and that if I didn't receive a response from their company I would report them to the Revdex.com. I never received a response. Very poor customer service (obviously none at all)! Very disappointed since I was really looking forward to having the product.Desired Settlement: I want to make sure they cancel my order and do not deduct the $70.96 from my checking account since they now have my information. I no longer wish to receive the product.

Business

Response:

SWS Max #[redacted]

When this web order was placed on March 30, 2014, the customer chose the 2-payment plan where you pay the first payment of $19.99 with the $1.00 web fee plus the total processing/shipping & handling of $29.98 ($14.99 per sweeper). The customer was initially charged $50.97 on April 22, 2014 and we were unable to stop the order from shipping. The order was shipped on April 23, 2014 via FedEx Smartpost/USPS. However, we have advised the customer to refuse delivery of the package and that a full refund of $50.97 was already issued in this regard. The pending 2nd and last payment of $19.99 was also cancelled. For other concerns on this order, the customer can call the Swivel Sweeper Customer Service at ###-###-#### Monday to Friday from 8 am to 5 pm ET.

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I don't fully agee with it because they shipped the product almost a week after I asked them to cancel it since I wasn't having any response from them. I also do not recall doing to 2 payment plan. I was curious why the price was only $50ish. I had chose to pay everything at once since I had the funds in my account. I'm going to just let this go. I did try and email fedex and asked them to not deliver the package since I won't be home to accept it and if they leave it then I have to take the time to get the package back and again that's unacceptable since I asked them NOT to ship it. Very disappointed. Thanks for your assistance but this is a horrible company.

Regards,

Review: On December 10th, 2013 I went onto the CamiSecret website to order their product. They were advertising an offer that was buy two sets for $10.00 each and get one set free. I placed my order after seeing that advertisement. Their website had all sorts of issues. It kept bumping me out and made me start over several times. It was a very frustrating process. I tried to find a pone number to call, but I could not find one. I kept trying and then I thought I finally placed the order. When I was finished there was no order confirmation, nothing that showed me that I actually ordered the product. Their website then pushed me to another product's website, which was a free trial that linked to the purchase of CamiSecret. I figured I had to go through that process to get my order confirmation. So I signed up for the free trial, which was also supposed to give me money back based on my CamiSecret order. After that order was done, again, no confirmation and pushed again to another website. I finally just shut the browser down to be done. I did not think my order went through and I decided against trying to order their products again. I never received an email or any acknowledgement from the company.

At the end of January I received a package with CamiSecrets. It was not my order because there were way too many items. There was no receipt or order slip or anything to show that I was connected to this order. I thought they sent me someone else's order. There was no phone number or anything to be used to contact them. On 2/27/2014, I received my credit card statement with $111.79 charges from CamiSecret. They had a phone number on my statement so I called them right away. I explained the situation and they told me that they would not fully credit me back my money, but that I needed to ship them back to them. They said that I needed to pay for the shipping and then after they received the product back they would partially credit my order. I do not trust that they will credit me.Desired Settlement: I expect a full refund and I will ship their products back. This was a complete problem from the beginning with no communication that I even placed an order. At this time I still do not have an order with a price associated with it. I am not sure what to call this, but it was the most problematic order I have ever had with service that matches their ordering process.

Business

Response:

Cami Secret # [redacted]

March 14, 2014

In the Buy 1 Get 1 free (bogo) offer we have on the website for $10.00, you get 2 sets or 6 pieces of the Cami Secret and pay $6.99 shipping & handling for each set. The total cost of one “bogo” offer is $23.98. When this web order was placed on December 10, 2013, the customer chose the quantity 3 on the “bogo” offer which tripled the number of Cami Secret. The customer also included additional sets with the bogo offer. A shipping confirmation email was sent to the customer on January 27, 2014 detailing the items and quantity in the order and the Cami Secret Customer Service contact information. Please refer to the attached shipping confirmation. We apologize if the quantity was unclear but the offer in our website indicated you get 6 or 2 sets of Cami Secret for $10.00 and pay $6.99 shipping and handling for each set in the bogo offer. The total cost of the order was $111.94 and an initial refund of $15.00 was already posted to the customer’s Visa account on February 28, 2014. To get the additional refund, the customer has to return the unused/unopened items to us within the next 15 business days from the date of this response. The customer has to pay for the return postage and send the items to the address below with a copy of this letter. After inspection, the refund will include the corresponding shipping and handling fee. If the customer decides to keep the original “bogo” offer of the basic and neutral sets, she will only be charged a total of $23.98 and will be refunded the price difference. Again, the items to be returned must be unused and in its original packaging.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This business is being unclear about what the costs are and what exactly I will be refunded in each scenario. To be very clear - I do not trust this business until they put all of the specifics in writing. The offer that they made is vague at best. The reason I do not trust this business is because I never received a pricing breakdown nor a confirmation of an order disclosing any fees, much less the shipping fees. As a matter of fact the company appeared to be intentionally hiding shipping fees until I firmly requested a breakdown of the order that they had for me after I was charged on my credit card on Feb 28. To reiterate the situation, they never took me through the normal steps of a web ordering system by showing me a summarized order, disclosing shipping fees, and then allowing for a submission. There was no confirmation of an order until January 27th, which had no pricing information included, as can be seen by their own documentation. When I requested a detailed breakdown of what comprised of the total cost on Feb 28th, it was at that point I saw that they charged me $42 for shipping and handling of a product that weighs very little. There is no shipping means that costs that much to ship a month and a half later. (By their own records they said the order was placed on Dec 10th and not shipped until Jan 27th- their first and only correspondence to me about an order). This is a very abnormal business practice. They took over a month and a half to communicate at all to me that there was an order placed and it took almost 3 months for them to disclose the costs (after I requested it). Their shipment came with no paperwork at all.

So this being said, I am happy to buy a total of two sets paying $23.98. I would like to pick the two sets and send the rest back. I would expect a total product refund of $87.96 plus $15 shipping cost, which they already told me they would credit me for shipping. The total refund to me will be $102.96. Since they paid me $15 for shipping back, per my phone conversation on the 28th, I would expect the difference of $87.96 to be credited back to my credit card. If agreeable, I will ship the product back (less two sets), and expect communication of receipt from the company and a credit immediately upon arrival. that credit should be paid to me no more than thirty days from the date I ship the items back.

Regards,

Business

Response:

Cami Secret # [redacted]

When an order is shipped from our fulfillment center in Nevada, the shipping label with invoice is usually attached on the outside the package. We apologize if this was

not included in the order. The invoice will show details in regard to pricing and quantity. A copy of the order status information is attached and a detailed explanation is contained in this response.

The total cost of one Buy 1 Get 1 free (BOGO or 2 sets) offer is $23.98 for the basic and neutral sets. But when asked for the number of Bogo offers, the customer said 3 or a total of 6 sets for $71.94 ($23.98 x 3). When offered to upgrade for the deluxe version to get the additional one set each of the basic, neutral, bright and animal camis at $10.00 per set with no processing & handling (p&h) fee, the customer then said yes. This added $40.00 ($10 x 4 sets) to the total cost. With the additional 4 sets in the order, 3 free sets of the basic cami were included. The total cost of the order was $111.94. Should the customer decide to keep one Bogo offer, this will only cost her $23.98. Since a courtesy refund of $15.00 was already issued on 01.28.14, the additional refund of $72.96 will be issued upon receipt of the returned items. To expedite the refund, we advise the customer to let us know once the return is made via email at [email protected] or call the Cami Secret Customer Service at ###-###-#### Monday to Friday from 9 am to 5 pm ET.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. If this organization agrees to refund the amount cited plus the $12 that it cost me to ship the product back (with tracking and notification), then we are good. I shipped everything that they sent to me less two sets as agreed.

Regards,

Review: We did not receive full order, emails to customer service were not answered, telephone reps don’t pick up the phone, We are returning the order and request a full refund, we are extremely dissatisfied with your product and customer service. Please credit the credit card on fileDesired Settlement: full refund of $64.98 to the credit card number on file

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received 12/13/2015 [redacted] 8 Small and 8 Large Furniture Feet + Bonus [redacted] = $30 Additional [redacted] 8 Small and 8 Large [redacted] (free shipping ) = $20 Processing and handling $6.99 each set 2 $13.98 Total $63.98 We are sorry that the customer was not happy with their ordering experience for [redacted]. Unfortunately, we were not aware that the customer did not receive everything. There were two sets of the [redacted] ordered for a total of four. Below is the customer service information. Customer service is available by calling ###-###-####, Monday - Friday from 9:00am to 5:00pm Eastern Time. We have not received anything back yet for credit. Since quality customer service is very important to us we have issued a credit for the merchandise for $50, this will reflect on their next billing statement. Thank you for bringing this to our attention. Customer Service Specialist

Review: Ordered bamboo pillows on line in early March. Did't hear anything for 2 weeks called co.& was told that they had no record of order so I ordered from a different vender. The last week of March I see a amx charge & received the pillows Apr 1st. I don't need additional pillows & don't want to pay shipping cost to return.I want a credit to my amx account for the full amount or a partial credit for 1/2 & I'll keep the pillows.Desired Settlement: Full amount or 1/2 and I'll keep the ### pillows.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order # [redacted]Received on 03/07/2015BOGO Miracle Bamboo Pillow Queen $29.95Processing and handling $9.98 each x 2 = $19.90Total $ 49.85 We received the order on 3/7/2015, it was on backorder and we sent an email confirmation toMr. [redacted] as indicated below. Dear Fred [redacted],Your order [redacted] is on backorder. Your order will beprocessed as soon as inventory is available. Your credit card will not becharged until your order ships. Once your order has shipped, you will receive ashipping confirmation email with tracking information.You can click here to check your order status at any time. Thank you,Miracle Bamboo Pillow customer serviceontel.worldpackusaorderstatus.comWe did not receive a request to cancel the order so this shipped on 3/27/2015. Since quality customer service is very important to us I have issued the postage credit of $19.90to American Express card ending in 1001. This credit will post to their account according to their credit cardcompany policies. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I have contacted this company 8 times and received an email from a [redacted] saying he would replace the glow pet and was sorry we had a problem with it. That was 6 mths ago or longer and still no replacement for the defective item. The last contact was 2wks ago by phone and was told a supervisor would call within 24 hrs. I have still not rec'd the replacement glow pet or a phone call. My replacement is a deluxe tye dye blue bear. It stopped workn soon after recieving it. It was for my grandaughter and only used like on weekends so it wasnt from too much use. Very unhappy with the customer service and product of this company. I paid $50.00 for this item.Desired Settlement: I would now like a refund for this stressful problem.

Business

Response:

Glow Pet #[redacted]We apologize for the delay in resolving the customer's issue on the product. We've reached out to the customer numerous times since February 2014 through email and voicemail for confirmation on her current physical address but did not get a response. A replacement Tie Dye Bear Glow Pet was shipped from our Nevada facility on April 21, 2014 under order # [redacted] and is scheduled for delivery on April 23, 2014 via [redacted]. An email notification was sent to the customer on April 18, 2014 with tracking information. For further assistance on this matter, the customer can call the Glow Pets Customer Service at ###-###-#### Monday to Friday except holidays from 9 am to 5 pm ET.Thank you.Customer Service

Review: In December of 2014, I ordered a Miracle Bamboo Pillow via the internet. I received an email confirmation that the order was processed. After 3 weeks and not receiving the order and my credit was not billed, I called the Miracle Bamboo Pillow company. There was no evidence of my order. So, I reordered the same product. The price was $59.80 for two pillows. I received this order approximately 10 days after I placed this phone order. Then, in February, I received an email that my order was processed. I checked my credit card and it was billed a second time for the pillows. I called the company and they said that when I first placed the order in December, the company was having problems with uploading orders, so the order must have finally uploaded. I stated that I had reordered because there was no evidence of my first order. I told the company that I already received my pillows and did not want them. They stated that I had to refuse the order (which I am not home to do that) so that the order would be returned or that I would have to pay to have it shipped back. Once it was shipped back, I would be credited. The company would not provide me with a shipping label. It cost me $24.77 to return the item that I did not order and there was no evidence that I ordered it in December. The company did credit my credit card 59.80 but refuses to credit me the $24.77 that I paid to have their mistake shipped back. The company admitted that there was a problem with uploading orders and that is why I got a second set of pillows. I provided the company the receipt for the shipping and they refuse to credit me any amount above the 59.80 ( cost of the pillows). I should not have had to pay for the return shipping on something that the company mistakenly shipped to me.Desired Settlement: Would like my credit card credited in the amount of $24.77. Would also like the company to treat their customers with respect when the company is at fault.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. 1st order # [redacted]Received on 12/12/2014BOGO Miracle Bamboo Pillow Queen $39.90Processing and handling $9.98 each x 2 = $19.90Total $ 59.88 2nd order # [redacted]Received on 01/02/15BOGO Miracle Bamboo Pillow Queen $39.90Processing and handling $9.98 each x 2 = $19.90Total $59.80We are sorry that the customer was not happy with her ordering experience. We received 2 separate orders on differentdates. The customer notified us that they would be returning one set. We received that back and credit was issued on2/11 for $10 and then on 2/17 for the balance of $49.88 for a total of $59.80. Since quality customer service is very important to us I have issued the postage credit of $24.77 to the Discover card ending in 9772. This credit will reflect on their next billing statement. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find that it is disheartening that I had to have this resolved through the Revdex.com. I communicated with the business directly and they refused to pay the postage for the order that was sent to me by the uploading difficulties on their end.

Review: On December 19, 2014 I ordered a pair of Copper Socks that included an extra pair free. In the course of completing the online order I noticed that I had in fact ordered two pair of socks. I either made an error on the order form or the form was designed to cause a double purchase. I immediately called the customer service department to correct the order and spoke with [redacted] who informed me that there was nothing he do for 24 hours, since he could not see the order until then. Since it was Friday I would have to call back on Monday. On Monday I spoke with [redacted] who informed me that the order had already been shipped. She instructed me to refuse the delivery causing the package to be returned. I immediately called my credit card company, [redacted], to stop payment on the order, but their charges had already been posted to my account. Unfortunately the package was delivered while I was out of town, so I could not refuse delivery. To date I have not been contacted by Ontel. The socks were returned by certified mail #[redacted]Desired Settlement: I simply want the full cost of the product credited to my credit card.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products.Order # [redacted]Received on 12/19/2014[redacted] S/M Miracle Copper Socks Black = $12.99 + $13.98 processing and handlingAdditional [redacted] L/XL Miracle Copper Socks = $12.99 discounted processing and handling of$6.99Total $47.95 We are sorry that Mr. [redacted] was not happy with her ordering experience. The offer is a “buy one pair, get another pair for the processing and handling.” I have indicated the offer details below:OFFER DETAILS: Miracle Copper Socks are the copper infused compression socks that massage your aching feet and improvecirculation to reduce pain and swelling! You can order Miracle Copper Socks forthe low price of only $12.99 with $6.99 processing and handling. We’ll DOUBLEyour order so you get a second pair of Miracle Copper Socks FREE! (Just pay$6.99 p&h). There was an additional pair ordered in a different size for a total of four pairs of theMiracle Copper Socks. It does take 24-48 hours for the records to show in our customer service system. We have not received the package back yet, but since quality customer service is very important to us I have issued a creditfor $47.95 to the [redacted] ending in 1988 today 2/10/2015, this credit will reflect on their next billing statement. We thank you for bringing this to our attention. Please close this complaint as responded to and resolved. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I returned the product because of poor quality. The company refuses to refund the money in full. The customer service promised to resolve the issue on several occasions and I still have not received my refund. It has been over three months since the product was sent back to the company. The company is trying to charge me over half the price of the product for shipping it to me to begin with. It took a month for them to ship the product to me and in total it has taken 4 months and still this issue has not been resolved. The customer service and quality of the product is poor.Desired Settlement: I want my money back in full.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. I have indicated information below to resolve

and close this complaint on behalf of Ontel Products.Order # [redacted]Received

on 8/19/2015BOGO [redacted] + Free Bonus [redacted] (Black Large - Xlarge) $12.99 Processing

and handling $6.99 each x 2 = $13.98Total

$26.97We are sorry to hear

that the customer was not happy with their [redacted]Our company takes all

inquiries from our customers very seriously. We will have the full amount of $26.97 reimbursed to the customer. Please allow 10-15 business days for the

refund.Quality customer

service is very important to us and we thank you for bringing this to our

attention. Customer

Service Specialist Tell us why here...

Review: Over 2 months ago I ordered a Potato maker off a commercial that I saw on television. I gave them my credit card number and was told it would be delivered in 7 - 10 business days, after a month went by I called the Customer Service Hotline to see what was going on. The rep told me that the product I ordered was in back-order and I would be receiving a letter in the mail, a week later I received a post card stating the following, "If we do not hear from you by Jan. 7th, 2014 your order will be automatically be cancelled and refunded immediately." Again a week went by and the money was not refunded to my account, it was then that I had noticed they double charged me on my bill. They also added a Veggie Express, which resulted in a $43.98 bill. I immediately called Customer Service once again, and was told that the item was in now, and that they were going to ship it to me, and when it was delivered to me I was to decline the product and then wait another 7 - 10 business days for it to be returned back to their warehouse to which then I would receive my refund. When I asked the Customer Service Rep why I had to wait another 7 - 10 business days for my refund when the postcard clearly states otherwise, her response was, "That's not how we handle our refund transactions." It was then that I knew something shady was going on and decided to contact you. Sincerely, Desired Settlement: I just want my $43.98 they guaranteed me January 7th, 2014

Business

Response:

Potato Express # [redacted]

Since the customer refused delivery of the above order on January 25, 2014, it was returned to us unopened on January 31, 2014.

On the same date, a full refund of $43.98 was credited back to the customer's Visa account.

Thank you.

Customer Service

Review: Complaint taken over phone by Revdex.com Staff - ** Complaint given by consumers caregiver Ms. [redacted]. Consumer is a senior. Ordered two queen Miracle Bamboo Pillows from a television commercial. Pillows were ordered November 21, 2014. Paid total $59.80 by personal check. The check was cashed. The consumer never received the product. Phoned the company several times. Consumer was told in December it would be a few more weeks because checks take longer. Consumer cancelled the order in December. They feel they would never receive the product. Consumer was told they would be mailed a refund. Has never received refund.Desired Settlement: Requests a full refund. Consumer no longer wants the product.

Consumer

Response:

This complaint has been resolved

Review: I returned this product a month ago and did not receive a refund. I called the company and they said that unless I had a tracking number there was nothing they could do. When I asked them if they just wait for someone to call when they return something and supply a tracking number they did not answer me. I did not have the tracking number.Desired Settlement: To receive a refund of 45.98.

Business

Response:

Dear Revdex.com,I will be happy to research the account on behalf of Ontel Products.Unfortunately, I could not locate an order for the customer with the information provided inthe complaint. Please advise what the merchandise was so we can locate their order and research the credit. Thank you for your patience and attention to this matter. Quality customer service is very important tous and we apologize for any delay this has caused. Sincerely yours,Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is the order number [redacted] which I think was included with the original complaint. This is the same kind of run around I got when I called them

Regards,

Business

Response:

Dear Revdex.com, I just spoke to the customer on his order, we were unable to identify this without knowing what the item was. I haveindicated below what has transpired on behalf of Ontel Products. Order [redacted] received 7/5/2015[redacted] BLK L/XL $22.99Addtl [redacted] BLK L/XL 22.99 FREE P&H Processing and handling $13.98Total $ 59.96Unfortunately we have never received the merchandise back and we were looking for a trackingnumber to credit the account.Since quality customer service is very important to us after speaking with the customer today, I have issued a credit for $45.98 for the cost of the merchandise. Credit has been issued to the [redacted] onfile ending in [redacted]. This will reflect on their next billing statement. We apologize for any delay this has caused. Sincerelyyours,CustomerService Specialist Tell us why here...

Review: I bought this item off the TV back on April 29. I received it today, June 16, six weeks later. I paid 12.99$ for the item. After they tried to sell me 3 other items, they told me the shipping would be 13.98$. I ordered a Large/ Extra Large. This is the largest one they have. It was too small for me. I asked for a refund. They told me there would be another shipping/processing & Handling charge of 13.98$ for a refund of 12.99$. I told them that would leave me paying them another .99$ for the transaction. I told them if I had to agree to their terms, then I

would contact the Revdex.com and the Chamber of Commerce in their city. He asked me to hold the phone and came

back with a new agreement to refund my money without any extra charge. I told him he could do that if

he wanted to but, I was still going to make my complaints to the proper authorities. He said OK.Desired Settlement: This package weighted 3.5 ounces and was shipped "PS Lightweight" mail. This might have cost them 2.75$ max. That means I actually paid roughly 24.22$ for the item the first time (12.99 +13.98 false shipping charge - 2.75 approximate shipping cost) and would have paid 11.23$ more to the company ( 13.98 false shipping charge - 2.75 approximate shipping cost) just to ship it back. 24.22$ + 11.23$ = 35.45$ - 12.99$ refund = 22.44$ ( false shipping charge) to receive a 12.99$ item that's too small and send it back!!!!!!!!! There has to be something illegal about this type of mail scam? I would like a negative evaluation of this company to be recorded from me and I would like for you to tell me if this is indeed, an illegal mail fraud.

Furthermore, a Large/ Extra large is advertized to fit size 10 - 13 feet. It does not. It was so tight around my toes I could only wear it for 5 minutes. I have a thin size 11.5 foot. This sock is for a size 10 max. This is another false claim.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # 7765700 Received on 04/29/2015BOGO [redacted] + Free Bonus Acupressure Foot Massage (Black Large - Xlarge) $12.99 Processing and handling $6.99 each x 2 = $13.98Total $26.97 We are sorry that the customer was not happy with their ordering experience. The offer is a Buy One Get One for just the processing and handling fee of $6.99. OFFER DETAILS:By ordering today, we will send you the [redacted] for $12.99 plus $6.99 shipping and handling. The best part is, when you order today, we will double your offer for FREE, just pay the separate processing and handling of $6.99 for the second [redacted]. As an added Bonus, you’ll also receive our Acupressure Foot Massage Ball to stimulate, relax and energize your feet, absolutely free!Refund Details:30-Day Money Back Guarantee (Less S&H). Return via USPS to address listed below. Please include your complete name, address, daytime telephone number and emailaddress inside the return package when returning your item. Please send all returns to:[redacted]

Since quality customer service is very important to us we will issue a full credit to the customer’s Visa account ending in [redacted]0275. There is no need for the customer to return the credit will reflect on their account. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Review: I ordered Footangel from www.buyfootangel.com on 5/6/15. They say on the ad that you get a free pair, however you quickly find that there is no free pair as they hit you with excessive processing fees - so instead of paying 12.99 plus shipping for 2 pair plus a massage ball - you end up paying altogether almost 27.00. Anyhow, I still have yet to receive a shipment notice. For the crazy amount of money we are paying for the "processing", I would expect the order to go out same day. It is now 7 days later and no shipment yet. When I check the website - as directed in the confirmation email, they say they have not received my order yet - so I cannot even check the status of it. No money as of yet has been withdrawn from my account, however - if this is going to take a long time, I would just as soon get my money back and find it somewhere else.Desired Settlement: If this order is not delivered in the next few days - I would like my order cancelled and no charges from my account.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]Received on 05/07/2015BOGO Foot Angel + Free Bonus Acupressure Foot Massage (White Small-Med) $12.99 Processing and handling $6.99 each x 2 = $13.98Total $26.97 We are sorry that the customer was not happy with her ordering experience. The offer is a Buy One Get One for just theprocessing and handling fee of $6.99. We also indicate that the order will ship within 30 days from the time the orderis placed. I have indicated the offer details below.OFFER DETAILS:By ordering today, we will send you the Foot Angel for $12.99 plus $6.99 shipping and handling. The best part is, when you order today, we will doubleyour offer for FREE, just pay the separate processing and handling of $6.99 for the second Foot Angel. As an added Bonus, you’ll also receive our AcupressureFoot Massage Ball to stimulate, relax and energize your feet, absolutely free!Shipping Policy:This product will ship within 30 days from the time the order is processed and will be mailed via FEDEX Smart Post/USPS. If you have any questions concerning the status of your order, please contact our customer service department.Since the Foot Angel has not shipped yet, we have canceled Ms. [redacted]s order, nothing will be shipped or billed to their account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Care SpecialistTell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I never saw anything about it shipping within 30 days. Never saw anything regarding the 30 days in the email they sent me confirming my order - OR online during the ordering process.

Regards,

Review: None of the "nature of your complaint" really says what my problem is but the statement listed came the closest. I ordered a swivel sweeper battery on Nov 6, 2013. The check was cashed but I did not receive the battery, I called they said it was on backorder I had to wait 3-4 weeks, still did not come in 3-4 weeks, I called again and was told to wait another 3-4 weeks, I still did not get it. On Dec 30, 2013, I called and cancelled the order, all of a sudden they had a battery but I told them "no" I want my money refunded, I come to find out later the battery they were going to send me was not even the one I had ordered. But anyway I still have not had my money refunded, I keep calling and I was just told yesterday that they are still waiting for someone to sign the check. I even called the corporate office and I am getting no where.Desired Settlement: I just want my money back, I really waited long enough. I was told yesterday they have a lot of checks that need to be signed before they get to mine. Get real! Most people order with credit cards.

Business

Response:

[redacted]

We apologize for the delay in processing the refund.

The customer's refund check# [redacted] in the amount of $25.98 was sent out today through regular mail.

Thank you.

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the Cami Secrets camisole sets in October 2013. the products were paid for and would take 3 to 6 weeks for delivery. In November 2013, I called the company to see when the products would be shipped. They told me that I would recieve my order in late November. I have still not have received my refund or my product as of February 12, 2014. I have sent e-mails and has made several calls to customer service.Desired Settlement: To pay back the money that is owed

Business

Response:

Cami Secret # [redacted]

We apologize for the delay in processing the refund.

The customer's refund check number [redacted] in the amount of $24.97 was sent out today through regular mail.

Thank you.

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted furniture feet for the sole purpose of buying just the offer they advertised. This was all automated by the way. I gave my information and card info for the furniture feet. Then they started in wanting me to buy more thru this automated voice (remember automated this whole time) I kept saying no repeatedly to several offer that they wanted to include but I kept saying no. Getting frustrated because it was endless and relentless. At some point it said something about me getting something and in order to cancel it I had to call this number within 30 days or my account would be charged(the number was read really fast and no way to back track to get it right) something like $23.95 a month. Ok now I'm starting to get pissed off and kept yelling in the phone to this automated record " no I don't want it" then it started in with magazines that I had to choose from. I was fuming at this point and thinking what have I done with my credit card. I then immediately hung up hoping that would cancel all orders. But still very worried I called their "customer service" line by the way this was Friday evening. They told me that they could only take orders and can not cancel them. I told BS you just received my information. They said I would have to call this number during business hours 9-5pm Monday thru Friday and she even gave me the wrong number, so I had to again call that customer service number that cant do crap for you and get the correct number.

When I finally reached someone with furniture feet the guy said its to late to cancel my order (11:20am Monday) it has been processed already. I told him that's not what the lady told me at customer service and I demanded my order be cancelled he continued to say it has been processed. I asked how much would come out of my account. he said $23.95. I said all I wanted was the $10 dollar product that's advertised and complained more, he then said he would take some of the price off??? I said I want all my money back he woulDesired Settlement: I would like all my money credited back ASAP in a timely matter to my account, I do not want to pay shipping to return there product, I do not want to be charged one single penny. They are luck I don't sue them for their misconduct and hardship they have put me through. They lied to me about calling them and cancelling my order on Monday then lied on Monday about being able to cancel the order but was able to reduce price??? I want them to stop misleading people with an automated system, I want them to admit they are ripping people off with this automated system. I want Revdex.com to investigate this thoroughly or at least call the number and see how boogass these people are and how once you give then your credit card information sell you other things you don't want or need. Its a scam plain and simple. Note please above: The man can lower the cost but cant cancel the full cost of the order? Doesn't that alone seem like a flat lie?

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received 02/5/2016 [redacted] 8 Small and 8 Large Furniture Feet + Bonus Furniture Fix Pen = $10 Processing and handling $6.99 each set x2 2 $13.98 Total $23.98 We are sorry that the customer was not happy with their ordering experience for Furniture Feet. We do offer additional items as they relate to the Furniture Feet and no one is obligated to accept them. The order was in process and we did offer the customer a discount if they would still like to receive their order. Quality customer service is very important to us we have issued stopped the billing to the customer’s account and we have stopped the shipment. Nothing will be billed or shipped to the customer. Thank you for bringing this to our attention. Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards. But I also would like to say that this company lies, how does magazines have anything to do with furniture feet just one example of their BS. The question is if their such an honest company, which they are not, why is everything automated? And I'm told on Friday night that I can't cancel my order that I would have to call on Monday and when I did in the AM hours of the day they told me I couldn't cancel that it had been processed but could reduce the price???? If they could reduce the the price then it hasn't been processed yet hellooo..this company is a joke oh by the way I'm attaching this with my other complaint and posting it on [redacted] so my 1500 friends and there friends don't make the same mistake as I did thanks Revdex.com

Review: Product advertised on TV....buy one pair of Foot Angel Sets, and get one free. One pair arrived, did not receive 2 sets (pairs). Called company, they said one "set" meant ONE sock!!! I have 2 feet!! This is a SCAM and ridiculous. The quality of these "foot angels" is very poor....made in China....must have cost less than .50 cents to manufacture a pair.

Their shipping and handling charges were OUTRAGEOUS....were for 2 sets and they charged $13.98 for shipping and handling. The set arrived in a small plastic envelope from USPS, and must have cost less than a dollar to mail!!

I am returning the items today, and expect a FULL REFUND OF ALL CHARGES, INCLUDING SHIPPING AND HANDLING.....TOTAL CHARGES WERE $31.97.

This is a total SCAM, and this company should be stopped from defrauding any other buyers. They advertise on TV and Online, and should be stopped.

I also filed a complaint through PayPal, where my original payment was transacted.

Thanks for your help!!Desired Settlement: This product is extremely poor quality, was totally mis-represented in their advertising....it's a SCAM!

I expect a FULL REFUND OF $31.98, INCLUDING ALL SHIPPING AND HANDLING CHARGES.

Thanks very much for your help!!

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order #[redacted]Foot Angel Deluxe Comfort BOGO Black L-XL + Acupressure Foot Massage Ball = $17.99Processing and handling: $6.95 each x 2 = $13.98Total $31.97We are orry to hear that the customer was not happy with their orderingexperience. Our ompany takes all inquiries from our customers very seriously. The customer disputed the charge with their PayPalaccount on 9/28/2015 and full credit of $31.97 was issued to this account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here...

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I called Big Vision to order two pairs of magnifying glasses using an automated recording. After they had all of my billing information the automated voice asked if I wanted an upgrade for better lens for $10 each. I said no. They the recording said they would send me the better lens for $5 each. It said click on 1 or say yes. Where was my choice to refuse???? Did #1 mean no??? I did nothing and the voice continued and said they would send me glasses holders. It offered me certificates and discounts for free for 30 days and if I did not want the service I could cancel within 30 days. There was not a choice to refuse this. I did nothing but kept saying 'no' to the automated voice. Then it told me they would send me magazines! Again there was no choice to reply yes or no, only to reply 'yes'. I kept saying no anyway and it came back with yet another offer for different kinds of magazines and the recording began to name them. I was so frustrated!! I still had not gotten a total for my purchase and it was apparent I was not going to get a total until I agreed to buying more products. I had been on the phone for, I think, about 10-15 minutes. I became totally frustrated and angry and hung up. I called back to try to talk to a human being and did finally get someone after waiting a while. She was very pleasant but could not help me. I had to call Customer Service the next day during their operating hours. I talked to a woman that couldn't have cared less that I was frustrated and made no apologies. She told me that my order did go through for FOUR pairs of glasses. This was not true because I had called my credit card company the night before to put a freeze on the card and the credit card company said nothing had been charged. I'm guessing that many elderly people that order these magnifying glasses order these extra products because they don't know what else to do. Scam, scam, scam.Desired Settlement: At the end of the order and after receiving a total for the order, give a choice if the customer wants to hear other offers. Then give a clear choice of yes or no if the customer wants that product.

However, because of their sales practices, I would never trust this company again. They are disrespectful, dishonest and unprofessional.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products. Order # [redacted] Received on 05/31/2015 BOGO Big Vision with Optical Carry Case and LED Light $19.99Processing and handling $7.99 each x 2 = $15.98Total $35.97 CANCELED 6/1/2015We are sorry that the customer was not happy their ordering experience. I have indicated the offer details below. Thereare additional offers as they relate to the Big Vision Glasses. They are optional and no one is required to accept them. OFFER DETAILS:By ordering today, you'll receive your Big Vision with Bonus Optical Carrying Case and LED Light for just $19.99 plus $7.99 shipping and handling. PLUS,we'll include a second pair of Big Vision with Optical Carrying Case and LED Light, all you pay is an additional $7.99 processing and handling!This offer is covered by our 30- Day Money Back Guarantee less S/P&H Ms [redacted] contacted us on 6/1/2015 and their order was canceled, nothing will be shipped or billed to their account. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helpsto ensure we are promoting a successful product.Quality customer service is very important to and we thank you for bringing this to our attention. Sincerely,

Consumer

Response:

I am rejecting this response because: I did order a second pair of glasses BUT the "offers" kept on coming and coming and there was not an opportunity to reject the offers. The ones that I recall were magazines, upgraded glasses for an extra $10 each, then an offer for upgraded glasses for $5 a pair, then a second "offer" for magazines and they named the magazines and also an offer about discounts on some resorts or hotel rooms or something in that department. I was so frustrated by that time that I just hung up. I am savvy enough to be able to call to make sure my order was cancelled and to make sure I did not get any of those 'offers'. Older senior citizens would easily get confused and not know how to handle this situation. It was a very hard sell and I could not get the automated call to stop so I could get a final total on my order. I definitely felt the call would not stop until I agreed to one or more of their offers. Why can't this company just deal with people honestly and with clarity.

Business

Response:

Dear Revdex.com, On behalf of Ontel Products, we are sorry that Ms [redacted] was not happy with our first response. Her feedback is very important to us and has been directed to our marketing department. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helpsto ensure we are promoting a successful product.To confirm her order has been canceled nothing will be shipped or billed to her account. Order # [redacted] Received on 05/31/2015CANCELED 6/1/2015 Thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: I have ordered a product with this company on June 9. On July 23 I emailed them a request on the status of the order. I received a generic email stating that someone would contact me in 24-48 hours. I had to email them again today. No reply. They send a phone number in the confirmation of the order. When I call it, it only directs me to a web site. There is no rep to speak to .

Business

Response:

Since the Smart Sprinkler was in back order or out of stock due to high demand, an automated back order notification was emailed to the customer on June 18, 2013. When we received a query from the customer on July 23rd on how long it takes to ship an order, we responded by asking the customer to indicate the name of the product ordered. The next email we received from the customer was on July 31st telling us that she had filed a complaint through the Revdex.com since she has not heard from us. In the same email received on July 31, 2013, the customer requested to cancel the order. The order was cancelled on August 1, 2013 and a cancellation email was sent to the customer in this regard. The customer's credit card was not charged.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I never received an email indicating that the product was on back order or that of Aug 1 responding to me that they cancelled my order as requested. This company is fraudulent and despetive

Regards,