Onyx

Review: I ordered led interior lights from the website www.CarID.com a couple of months ago. Upon the first bulbs installation (driver's side door) my 2007 Toyota Camry electrical system shorted out (I witnessed the owner of the shop myself along with an employee, and a customer). I had to pay $75 for a new electrical board (behind the dashboard) due to the fact that the led bulb fried the electrical system. I was without a car for 2 days. The shop that installed the bulb had to re-run the electrical wires costing me an additional $100. Once the wires were re-run, I could now drive my car (it was not starting since the led bulbs were installed). Now that I have my car however, the air bag light remains on the dash (this will not allow me to re-register the car) and the a/c fan is not turning so only hot air is blowing out.

Yesterday I took the car to Pep Boys to run an a/c check for $55. They said that there seems to be a leak in the a/c system, we recommend sealing it rather than going through the system to find and fix the individual leak (I forgot how much that was). Towards the end of the evening yesterday, they ran an electrical check to see why the fan is not turning on and they will call with diagnosis and price to fix it.

So far this has cost me $75 for electrical board, $100 to re-wire the electrical system, I can have a Pep Boys receipt as well as a receipt from the shop that initially installed the led bulb.

I have reached out to www.CarID.com and they said it is not there fault. First they wanted there products back and after I told them I was going to complain to the Revdex.com, they then said we will reimburse the cost of the lights and do not need for it to be returned. I ran into someone that had the same exact problem with the same led bulbs made by Lumen and purchased from the same website (www.CarID.com). Luckily he was driving a late model Infiniti and only half of his system electrical had to be re-run and was covered under warranty. Thank you.Desired Settlement: Cost of repair due to defective product should be reimbursed. This can be shown by receipts from automotive shop: W[redacted]

Business

Response:

I apologize for the inconvenience of the defective product(s). I reviewed his concerns and

below is the outline of events.

5/22/14 @ 11:55am, Ryan sent us an email about the damage item(s) wanting a refund. We certainly can offer a replacement or

refund but needed to assess the situation and asked to specify if the problem

occurred with one item or all the parts.

5/22/14 @ 4:55pm, Ryan sent a response email stating that the bulbs were installed

correctly.

5/28/14, Ryan requested a refund of the 7 bulbs.

Please find the refund for his three orders:

PO#[redacted] - paid $13.94 - ordered LID-125CB (1)- refunded in full.

PO#[redacted] - paid $67.88 - ordered LID-194CB (6) and LID-125CB

(1)- refunded in full.

PO[redacted] - paid $43.90 - ordered LID-125CB(3) and STK -

LID-194CB(2)- refunded in full.

If you need further clarification, please advise.

Consumer

Response:

[redacted]

I am rejecting this response because:

More electronic issues with my 2007 Toyota Camry has occurred since I emailed the Revdex.com. I have no a/c, I have no rear lights, I lost my dash light, there is an air bag icon on the speedometer (this will cause problems with my inspection), I cannot pop my trunk with the key remote anymore.

I have spent $85 at Pep Boys for an electronic check to fix the a/c, I have spent $75 to replace the electronic board that got fried when one driver side door bulb was installed in front of my very eyes, I had to spend $100 to have the wires re-run to the electronic board, and I know personally another customer of CarId.com, that purchased the exact same bulbs in bright white rather than in blue for his Infinity and had similar issues (luckily his car was under warranty).

So refunding me the bulb money simply won't do. I want the above amounts paid in full and I have receipts

available as well. In addition, my car is at an auto body shop concerning the above detailed concerns. There will be another bill due to the defective bulbs and I want that paid as well.

Your products did severe damage to the only vehicle I have and I want it back in the condition I had it before installation of on led bulb. Your website had search box entries ensuring that the bulbs would fit my 2007 Toyota Camry and never once was there a disclaimer of any issues that may arise.

Simply put, you [redacted] my car up and I feel you should pay for it to be put in its original state due to your defective product.

Business

Response:

Complaint

ID: 10073211 – Response to Rejection

Name:

[redacted]r

Date

filed: 6/11/14, 6/1/14

PO#:

[redacted] & [redacted] & [redacted]

Item

in question: Several different types of interior lights

Quantity:

7

Order

date: 2/19/14

If the bulb that was being installed blew the fuse, it wouldn't damage any other parts

or cause the rest of the circuit to malfunction. The fuse blowing it to protect the rest of

the circuit board.

We have technicians available to assist Mr. [redacted] with his concerns, I recommend him

calling in to explain what is occurring if he has encountered additional problems.

He can contact me at [redacted]1 for an immediate technician to assist him.

Review: This complaint is on behalf of the purchaser, my girlfriend. We ordered a Dorman wheel hub for a 2011 hyundai accent from Carid.com. The part was advertised as being for years 2000-2011. I purchased a wheel bearing from a local store.

I took the wheel knuckle to a mechanic to have the new hub and bearing pressed. There was no problem with this at all. I took it home and began to reassemble the car, when I put the brake rotor back on, it was touching the caliper bracket, the spacing was off by 1/8".

I researched with Dorman I found that they do not manufacture wheel hubs for a 2011 hyundai accent, the most recent year is 2009. From researching with Hyundai, I found that the accent was redesigned in 2011, and as such, the 2009 hubs are slightly different dimensions than the 2011 hubs and are incompatible. This was the end of day 1.

On the morning of day 2 I called carid.com and after a while they found that they had in fact advertised the part wrong and admitted fault. They acknowledged this and agreed to take it back and refund the cost and shipping. However, as a result of this I had to drive to a hyundai dealership, purchase a hyundai hub, as well as a new wheel bearing since removing the Dorman hub would damage the bearing and I also had to pay to get the new bearing and hub pressed in by a different mechanic since mine didn't have time.

I called and asked them to reimburse me for the bearing and labor since THEIR mistake resulted in a 3 hour fix taking 2 days, an extra $40 in labor, $20 in parts and extreme amount of inconvenience. They refused, saying that they did all they could to rectify their mistake and pretty much said I was lucky that they were taking back the part since it had already been installed. Considering that the root of my additional $60 expense, a DAY of missed work to get the car finished, hours on the phone with them, an emergency trip to Hyundai and much aggravation was their fault I feel they are cheating me and showing poor service.Desired Settlement: Carid has agreed to accept the part back with a full refund as they should.

But considering that their mistake cost me an additional $40 in labor and $20 in parts I feel they should cover the bills for these as well. I spent hours on the phone with them during which they tried to deflect blame to the mechanic, tell me these have been sold to a 2011 before and worked and pretty much made me extremely upset with their dealing of the situation. They refused to accept responsibility for the collateral expenses of their error and I find this unacceptable.

I had asked originally for $20 for the bearing...not even asking for labor. They refused. I said I would file a claim with the Revdex.com, they tried to give me a gift card for $25, we don't want it and the additional $5 is an insult, clearly trying to avoid this.

We would like to be reimbursed the $60, bills cannot be paid with a gift card and I never want to order thru them again. We will provide receipts and any information needed.

Business

Response:

We are currently working with Mr. [redacted] in trying to get this resolved. We are waiting for Ms. Gordon to contact us in providing the Vehicle Identification Number, as this is needed in order to fully research Mr. [redacted]’s findings. Mr. [redacted] asked that we not contact Ms. Gordon via telephone due to her being at work. In trying to get this resolved we have emailed Ms. Gordon to obtain this information. This is an important factor in trying to confirm with Hyundai the correct part number in question.

Mr. [redacted] claimed during his research with Dorman, he found that they do not manufacture wheel hubs for the 2011 Hyundai accent, their most recent year is 2009. From

researching with Hyundai, He found that the accent was redesigned in 2011, the 2009 hubs are slightly different dimensions than the 2011 hubs and are incompatible.

Please keep in mind the advertisement of this item description is from Dorman, the manufacturer. Once we can confirm an error of the advertisement, I can contact Dorman to inform them.

At this time we have not come to a mutual agreement, however, we want to do our due diligence in assisting our customers; on 10/10/13, we sent a $25.00 gift card via email

to [redacted]. If you need further clarification, please find my contact information listed below for your reference. Have a great day.

Review: We ordered a set of [redacted] black LED Taillights, product # [redacted], for my daughters truck from this company. After waiting over a month to receive the product we finally got a shipping confirmation that told us the product was signed for by someone in California. We contacted the company and eventually received the product. My daughter took them to have them installed by a certified diesel mechanic. The mechanic inspected the lights which appeared fine and he then installed them on her vehicle. After the lights were installed he removed the plastic protective coating and piece of the clear part fell off. Obviously this was broken and was held in place by the protective plastic. On the drive home one of the reflectors in the light also broke loose. She contacted the company who proceeded to inform her that the product had been installed so they could not help her but here is a $25 coupon to by another complete set. There was no documentation in the warranty on their site stating that you could not return a used/installed product but there is that information in the easy return part of the site that you would have no reason to go into unless you were returning something. By the time the damage was found the product had been installed. The product was damaged at the factory or during shipping and when asked about shipping insurance the company avoided the question and did not answer.Desired Settlement: I want them to replace the damaged light. The web-site did not make it apparent that damaged merchandise could not be exchanged if installed until the easy exchange area, where you would have no reason to look unless you were exchanging something. I think this is shady and poor practices. There was no documentation in the box at all so there was no indication that this would be an issue until it was too late.

Business

Response:

This issue was resolved with the client. We were able to warranty tail lights due to the defective deflector. The replacement set is currently on back order until the middle of next month. The client will be sent all the return details to send back the defective set and the replacement will be shipped once it becomes available.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: CARiD is a subsidiary of Onyx. This complaint is about order [redacted]. I made an order for part number [redacted], I received part number [redacted]. I notified the company the incorrect part was received. Since September 30 there has been numerous email traffic between me and CARiD along with numerous pictures. The issue persists even with the company acknowledging I have a part that I did not order. They want me to pay to have it shipped back and pay a restocking fee. I have fulfilled every request made from CARiD and some on multiple occasions. The problem appears to be there are more than one person involved with this issue at CARiD and they do not communicate with each other thus my multiple responses to the same issue with different people. I have all of the email traffic between me and CARid without a final resolution.Desired Settlement: I am requesting a full refund of the charges as follows; full refund for the incorrect part shipped in the amount of $46.73, a full refund of the shipping charges in the amount of $8.71, a fully funded return shipping label paid for by CARiD, no charges to my account for a restocking fee or any other charges to my account.

Business

Response:

This case has been reviewed and we apologize to the client for the confusion on this order. A full refund will be issued to the client upon return. Additionally all shipping costs and restocking fees will be covered by us. Please allow 1-2 business days for a prepaid return label along with return authorization to be issued to the client.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Item was shipped but is wrong item, poor quality and does not fit. Company policy states 100% guarantee and return within 30 days if not happy. Impossible to contact by phone; sit on hold forever if using the product return phone prompt. So tried using the "want to place an order" prompt and got an individual much sooner, but said he'd have to transfer me to the correct department and again sit on hold forever. Have emailed twice. Response was they needed all the information that they had previously been given, plus saying to try to dry fit the item to the car, take pictures and send them to them. This would violate their return policy stating that "item must be new and not used". Again, phone calls are impossible. Called at various times of day and message gives hours as open until 6 p.m. when in fact time may be 3, 4 maybe 5 p.m. when I try to call. Their customer service is horrible at best...Desired Settlement: I would be happy to return this if I could receive a return authorization number. At this point I want a credit to my credit card. I refuse to pay them.

Business

Response:

I apologize as the bumper is not correct for her vehicle. As a result, I requested for a return authorization. It may take up to 3 business days to process the authorization. I am in contact with her via email and will provide the update on the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I recently bought some [redacted]. I worked with a customer rep named [redacted] over email. I said that I wanted 2 SETS of them and she quoted me $360 with my military discount. When the product arrived there was only 1 set. I contacted the customer service and spoke with [redacted]. I explained my situation to him and forwarded him the email that I had requesting 2 sets of steps from [redacted]. He said give him 24 hrs. He needed to talk with her. 48 hrs later I still had not heard from [redacted]. I tried emailing him, no response, I tried calling his extension, wrong extension on his signature block. I contacted another customer service rep. He couldn't have cared less about my dilemma. I was offered one thing, given another, lied to about seeing what could be done and then the uncaring attitude that the company didn't uphold it's deal. I tried contacting another customer service rep that said sorry, return the parts. I would greatly appreciate it if they would honor the transaction that was agreed upon when I made the purchase.Desired Settlement: To have the company honor what they quoted me.

Business

Response:

We are extremely sorry over the miscommunication during the clients order. The representative that took the clients order was under the impression that the client needed qty not qty 2 sets. (even though his email was quite clear). Current state we have set the client up to return the item for a refund. In the event he would still like to purchase the other two we could sell all 4 pcs at $125.00 each plush shipping.

Consumer

Response:

Review: [redacted]

I am rejecting [redacted] responding offer because: I was mislead by [redacted] on what their company/in-house expert offered. They admitted my email was quite clear. At this point I really believe they are intentionally misleading people in an attempt to increase their profit margins. No one cared about my dilemma until I made a complaint to the Revdex.com. When I contacted the company multiple times they were not helpful at all they said to return them. I wrote a complaint on another website and again they said return them. So I did as they previously instructed and returned the steps. Then they want to make an offer asking me to pay more money and tell me to pay shipping and handling. No where on the website does it say the steps are sold individually nor did the in house expert/customer service rep say they were sold individually. For them to hold half the order hostage and ask for more money is deceptive and underhanded. The only resolution is the company to honor what they had agree upon and send me the full product I purchased from them (4 steps not 2)

Regards,

Business

Response:

Unfortunately we are truly sorry for the misunderstanding during the ordering process. At this point we show the product was returned and the client was given a full refund.

Review: I ordered and paid full price for an advertised product on their website. They advertised the product as being compatible with a 2008 Mercedes Benz E350. Based upon their advertisement I relied upon their expertise. The product they advertised as compatible with said vehicle was indeed incompatible. I have an email from them admitting they made a mistake. Instead of refunding me my money or sending a replacement product; they insist on telling me the manufacturer will not take it back and that I am out of luck and money (over $1,000). Being that I didn't enter into an agreement with the manufacturer it shouldn't be of my concern what they do with the product when it is returned. My concern is being made whole. The only recourse they have offered is to seel me a replacement at a discount price and haven't addressed the previous amount I spent. I also, bought aftermarket headlights from them for $550 approx. in which they've admitted advertising a product that is compatible with my vehicle which in fact it isn't. I relied on the site, expert advise and even made calls prior to purchase and all confirmed the products were compatible. If they didn't recommend the product for my vehicle I would not have purchased it. Because of their error, they should make me whole.Desired Settlement: I would like my money back and for them to have the product picked up and shipped by to them. Worst case scenario I would consider accepting a replacement body kit, at not cost to me, at equal or greater cost and quality.

Business

Response:

We are in the process of requesting a replacement. Mr. [redacted] is aware and patiently waiting.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have been in contact with Miss [redacted]. She has been working to rectify the situation. An acceptable resolution would be a replacement part, costs incurred to install incorrect part, as well as cost to install new part. All aforementioned have been discussed.

Regards,

Review: Ordered headlight for Jeep on Feb8th 2015 they took money out of account by Feb 10th and shipping label was made. Never shipped I was waiting on this headlight for a week UPS tracking just said label made . Contacted CARiD and they were to check on it give me answer in 24 hour then 48 hours.. Then someone else took over was going to keep me updated .. Same thing 24 hour etc. I asked why it has never left dock they don't know. On Feb 19th new label made same thing on Feb 20 still no tracking information. Has not left dock and no answer why. I have asked for refund twice and they act like they don't understand what a refund is. But they know how to take the money out of your account.. I have told them I am giving them 48 hours to have it back into my account since they never shipped it to begin with. Just want people to know that if you are wanting a product unless you are wanting to throw money out the window don't buy from them your never get the product and all you get as a response is we are checking on this.Desired Settlement: Refund back into my checking account and not in 4 to 6 weeks didn't take that long for them to take it out, and never ship it.

Business

Response:

While reviewing this order, I did notice that the package was lost while in transit to the customer. I certainly apologize for the delay, we did issue a refund in the amount of $27.16 on 2/23/15.

Consumer

Response:

I am rejecting this response because:This package was never in transit either time they made a shipping label NO movement was ever made in the Tracking on UPS. Also would like to say that they don't know what they are doing, asked for a refund and I get another conformation that my package is going to ship. I ask for a refund 4 times plus my son called and talked to someone said a refund would be given, next morning another conformation on my order ... I did finally receive the refund in my account today.I will never do business with this company again. This has been resolve finally.. But they say package was lost in transit is bull and they know it. NEVER LEFT THE DOCK..

I ordered a set of custom car seat covers on December 15, 2015. My estimated ship date was January 4, 2016. On January 6, I e-mailed carid to see what was going on with my package. A day or 2 later I finally got a response she said she was sorry but my package was delayed by the manufacturer because of the busy holiday season and that my new estimated ship date was January 14. On January 18 I e-mailed them again and the response time was much quicker just a few hours but I was told yet again it was delayed and it would be shipped January 19. Today is January 23, I still do not have my package my estimated ship date is still January 19 and the lady I was e-mailing has not e-mailed me back from a couple days ago. I paid over $100 for for the package and I just want what I ordered.

Review: I purchased a product from [redacted]/Onyx on 7/6/2015. I received the item and the item did not fit. I immediately went on the [redacted] website to file a return. The website states that within 24/48 hours you will receive a RMA # and the proper papers to return the product. It has been 16 days and I have not yet received the RMA # or the proper papers. I have sent emails and spoke with numerous people at [redacted] and they keep telling me that within 24 hours I will receive the RMA# and the proper papers to return the item I purchased.Desired Settlement: All I am asking for is a a complete refund for the product I purchased.

Business

Response:

[redacted]A refund was processed in the amount of $102.26 on 7/28/15. I apologize for any inconvenience.[redacted]Consumer Relations Mgr. ###-###-####

Review: I ordered and Paid $285.00 for a spoiler that was warped and did not fit my car . CAR ID told me to install it that the fact that the spoiler was a couple inches off on one end was normal . I installed it per their instructions and it did not stay on . I called and asked several times for a new spoiler to be shipped out to me and I would install it and ship their defective one back to them . I do not want to take the defective spoiler off until I have a good one to put on, as they had me use silicone as well . They keep telling me to call the Manufacturer and work it out with them , a company called [redacted] Automotive Restyling . [redacted] just tells me to call Car ID because they are the ones who have my money . When I call Car ID I get put on hold for 30 to 40 Minuets every time and they provide no help at all . I am now stuck with a spoiler on the back of my car that is crooked because it is warped .Desired Settlement: I want them to ship me a good spoiler that fits my car . Then I will return the defective one

Business

Response:

On 5/15, we sent him via email the return authorization and return label. He needs to return the spoiler in order for us to send him the replacement. At this point, he is causing the delay by not returning the item.While we do apologize for the fitment of the spoiler, we are working with him and have never denied the return. Unfortunately, the return has 30 day approval if not returned in a reasonable time, he will have to keep the item. We need his cooperation to assist him.

Consumer

Response:

I am rejecting this response because: I do not want to remove the crooked / warped spoiler until I have a new one to put on , it will expose the area underneath which will look bad with old silicone and damaged paint . Send me the new one , then I will remove the warped one and send it back . SJ

Business

Response:

Unfortunately, we need the item back in order to send the replacement.

Review: I with ordered a set of custom wheels and tires from CarId. What I ordered was HD Spinout gloss black with pink face 18" wheels. What I received was eggplant purple with pink face. When I arrived at Amato Hyundai to have my tires installed, I stood by as the technician unwrapped each wheel and upon initial inspection, all appeared fine. When I picked my vehicle up, they had it parked outside and in the sun, I could clearly see that my wheels were not the custom black and pink that I ordered and instead I'd been sent eggplant purple and pink wheels. My original order was confirmed on 4 separate occasions and I even had a 45 minute conversation with George about previous bad reviews the company had received and he went through the entire warranty and explained to me in explicit detail what to expect. As instructed, as soon as I saw my vehicle in the sun upon being pulled out of the service garage and noticed the fact that the wheel was eggplant purple and pink, I called and got no answer. My list of call history is as follows:

April 18, 2015 @ 9:39am - I held for 1 hour and 37 minutes and no one ever came to the phone

April 19, 2015 @ 9:23am - I held for 57 minutes, no one ever came to the line

April 20, 2015 @ 3:27pm - I held the line for 43 minutes and no one ever came to the line

April 21, 2015 @ 3:35pm - I called and held the line for 43 minutes, a young lady answered, I requested a supervisor and she hung up on me. I called right back and held for an additional 30 minutes before speaking to Alex and requesting a supervisor again. I held the line for 48 more minutes before Nina answered claiming that Mark T had attempted to call me back.

When Mark T came on the line, I explained the situation to him and he requested that I send him photos of the wheels which I did. I received an email stating that because the tires had been installed, nothing could be done. My problem is that my custom wheels were not manufactured according to my specifications or orderDesired Settlement: I think the company needs to stand behind their product and send me what I ordered and paid for. I did not request purple anything and I should not have received purple anything. I also paid nearly $300.00 to have my wheels and tires installed and my TPMS monitors reset. I don't plan to eat that cost again. I will gladly go back to my dealership and have them unmount the wheels and send them back to CarID as soon as CarID sends postage and covers the expenses that I'll be out of for this process. Bottom line, CarID needs to do one of two things, send me what I ordered and cover the reinstall of the correct set or compensate me for their screwup.

Business

Response:

We could have taken them back if we order them incorrectly,. however, the item was installed and used. If they were not installed we could have helped her. I apologize but we can't take back an installed and used item. Why were they installed and used, since they were wrong?Please be advised per the pictures she sent us it was installed. I have the pictures for you to view.

Consumer

Response:

I am rejecting this response because: as I stated originally to the company and the Revdex.com, inside the shop area I could not tell that the wheels were purple. Also, I did not stand in the shop area during the entire install. The tech came and got me when the install was complete and at that point, my vehicle was sitting outside in the sun where I could CLEARLY see the colors. I immediately called and no one answered. I was also not about to pay an additional $240.00 plus dollars to have the purple wheels removed, the original wheels reinstalled and my TPMS reset again. As per conversation with George from CarID, I called immediately before I even drove off of the lot. And my question is why didn't the company ensure they were shipping the right item? If I had ordered the wrong thing that would be solely on me but I ordered what I wanted, and confirmed what I wanted 3 separate times. I can only be held responsible for CarID ' screw up if I was the person who painted the wheels which I was not. And FYI, the instructions are specific to fitment and they fit fine; they're simply not what I ordered. So what now??? I don't have the time or patience to keep going back and forth about shotty quality and questionable products. Do I need to obtain legal representation at this point because I have recorded phone calls and photos as well. Please advise. Thank you.

Business

Response:

I need confirmation was the item installed and used?

Consumer

Response:

I am rejecting this response because: I would like to know how many times I'm expected to answer the same question. The wheels and tires were installed on my vehicle. The wheels and tires are currently on my vehicle. In the previous responses, I've provided all necessary information. What is the next step??

Business

Response:

I apologize but we can't take back since it was installed and used item.

Review: I placed an order through www.carid.com on Sunday 07/12/2015 for 4 wheels for a grand total of $618.36. The order number is 13753622. I paid with a VISA ending in 0168. I never received any shipping notifications/emails about this order so I called the company on Monday morning (07/13/2015) to ask about the shipping information. They told me that the item I ordered wasn't even in stock and that I had therefore "pre-ordered" the items. This was NOT specified on the website at all the items were not in stock or that placing an order, it would be a pre-order. And yet, my credit card has already been charged for the items. I spoke with their Online Chat Room and spoke to "Laura **" and "Tony *" and they told me that they could not help me. I then called the company and spoke with Joe at 11:20am on 07/13/2015 and he told me that someone would contact me by email with the cancellation confirmation. I then spoke with Catarina by phone at 11:50am and she told me someone would be contacting me at my work phone today (07/13/2015) to confirm the cancellation. I still have not received any emails or phone calls from this company as of 4:56pmEST on Monday 07/13/2015. I am now on the phone with them again for the third time today trying to get a hold of someone and I have currently been on hold for 31 minutes as a I type this to you.Desired Settlement: I need this company to refund the money for the purchase of items that are not even available. Taking money for items that aren't even in stock without informing the customer that they are not in stock is theft and just wrong.

Consumer

Response:

As of this morning, Tuesday 07/21/2015, I have received my full refund from CarID.com. Just wanted to let you know.

Review: I order a product from [redacted] back in December of 2014 for a Christmas present and I have still not received it. I just keep getting emails that say the shipment has been delayed.Desired Settlement: I would like them to go out of business.

Business

Response:

[redacted],The item was on back order we apologize. The item is scheduled for delivery on 3/18/15 according to [redacted] We are not in business to have items on back order, we do everything we can to accommodate the customers for their inconvenience. I apologize for the delay and the manufacture has shipped the item. [redacted]Consumer Relations Mgr.###-###-####

Review: I purchased rain guards from this company and they do not fit as specified on package contacted them and they want to charge me more money to ship back a product that does not work they requested a video of the product installed and I sent it to themDesired Settlement: Either a refund or exchange of product that does work and no charge of money to me very dissatisfied with this company and the return policy i

Business

Response:

The return authorization was requested on 10/21/15. The client will receive an email upon approval with the instructions on the return via email with in 3 business days.If he doesn't receive it, them he can call me at ###-###-####. .

Every time I order from them I always jave issues with tracking & get the wrong item delivered very frustrating as its time consuming wish they could do something to improve there shipping problems once I get my correct item probably wont order from them anymore sad to say cause they offer good products shipping just sucks

Review: I placed an order with CARiD on Jan 10, 2015 and the order is #11227400.

I ordered new front & rear slotted/drilled rotors along with new front and rear disc pads totaling $825.86. I stressed to the Sales Department Representative, [redacted], that I needed the items NLT Friday Jan 16, 2015. She stated that all of the items, except the front pads, would be delivered by Jan 16th but the front pads would not be received until Jan 28th.

I informed Ms. [redacted] that does not meet my timeframe and that I would have to order from another vendor. She asked me to hold and then came back to the phone to inform me that all of the items would be delivered by Jan 15th. I received email confirmation that the front and rear disc pads would be delivered on Jan 13th and that the front and rear rotors would be delivered on Jan 15th.

I CONFIRMED WITH Ms. [redacted] ONCE AGAIN ABOUT THE NEED DATE OF JAN 16th, and she assured me once again that all of the items were on hand in the warehouse and all the items will be shipped. She also assured me that the date on the email is generated by the items on hand in the warehouse. So I purchased all of the items from CARiD based on information I received from the sales person [redacted] $825.86.

So… The front and rear rotors arrived on Feb 15th along with the back disc brakes arriving on Jan 13th. It is Jan 25th and I still have not received the front pads. I called CARiD the evening of Friday, Jan 16 and spoke to a gentleman named [redacted] Ext [redacted], about the missing front brake pads not being received. This gentleman informed me that the pads were backordered from the factory and that they would not be received until Jan 28th. I told him how upset I was. I WAS SOOOO UPSET, but did not curse at the gentleman. I asked does the sale rep receive a commission. Simon informed me that the sales reps receive a commission on the sale of these products and that is probably the reason why she did it. When I told him, that was not ethiDesired Settlement: 1. Log a complaint on Revdex.com about CARiD's unethical sale practices.

2. A full refund of $825.68 from CARiD's for unethical business practices and for taking advantage of me. I would have ordered from an ethical vendor.

3. An apology from the CEO of CARiD.

Thanks,

Scott G.

Business

Response:

I reviewed his order and the rear brake pads he received were damaged. As of 1/20/15, he agreed to wait for the rear brakes. This is still an open claim since the brakes pads have not been confirmed to have been delivered from manufacturer. Please keep this open.

Consumer

Response:

I am rejecting this response because:

What are they talking about..? I never received rear brakes much less defective brakes. Wow! Reread my complaint you are so off base. She lied to get my business which is not ethical. And you made me miss my deadline because of her liing to me to make an commission. I would not to have placed my order with you if I knew you could not meet my deadline!!

Business

Response:

There a misunderstanding with this order, the customer told us he was going to deal directly with the manufacture. I will have a technician contact him since this is still unresolved.

Would give a zero star if possible. Worst company ever to buy from. Shipped the wrong parts so I called to exchange for the right parts. Confirmed with customer service that parts number on my invoice was the wrong one compared to the parts number on my order in their computer. Customer rep sent a confirmation email on exchange and stated I'll receive an email with return shipping label. Called next day after not receiving email with shipping label to find out it takes 24-48 hours to receive that label. Called again after 62 hours to find out they now need a picture to confirm the wrong product was sent even though they already confirmed this via invoice and their computer. Talked to supervisor to figure out why I've been lied to for 3 days, plus couldn't understand customer rep due to horrible accent, just to be told its their way or no way. Asked for refund and was told they still need picture even after I offered to pay for return shipping out of my own pocket. After this horrible service I find out that a couple friends had ordered parts from this company in the past and after multiple wrong parts and many many arguments with supervisors, they finally received their parts over 2 months later. Again, horrible company to purchase from. Don't care about their mistakes, makes customer feel like it's their own fault for receiving wrong parts, and complete liars. Let this be known, cheaper price is not the better deal when con artist like this rob you of your hard earned money. Can't believe this company is still in business. WILL NOT PURCHASE FROM THIS HORRIBLE COMPANY AGAIN!!!!

Review: I purchased a product on car ID December 2, 2014. The description said in stock ships within 24 to 72 hours. I received an email telling me my product would shipby December 19. I called to check on the product and was advised it would be delayed till December 30. January 1, 2015 still no product. I called car ID.com and theyadvised me the product would be delayed another two weeks. Two weeks later I logged onto their website the website still shows in stock ships within 24 to 72 hours and they are saying it won't ship until January 30. February 1 I get an email telling me the product will notbe shipped until April 1, 2015. Their website still says in stock ships within 24 to 72 hours. My husband calls car ID to discuss an alternate product they are wanting to send us a less qualityproduct for the same price that we paid for a better quality product with no credit. They have stated they will send us the same quality product by a different manufacturer but we have to pay a $60 difference.Desired Settlement: I want them to change the website to reflect the actual estimated date of shipment. I also want my product.

Business

Response:

On 2/6/15, the customer agreed to wait on the back order item. If she wants to cancel we can do so at her request and this was explained to her. As far the estimated ship dates, they are only estimates and therefore the website only has an estimate date. I apologize for the back order but she agreed to wait and ha snot called us since to state otherwise. Please have her call us if she wants to cancel the item or continue to wait.

Consumer

Response:

I am rejecting this response because: My biggest complaint is that the company still has the time listed as instock and ships within 48-72 hours and they refuse to change it. They are holding people's finds for months gaining interest on those funds knowing that the items are not in stock. I am not the only one with this complaint on here against the company. Hold them accountable. I only agreed to wait on the back ordered item because they wanted me to change my order to a less quality product with no credit.

STAY AWAY! This is a classic internet scam company. They will jump through hoops to sell you the part, and re-assure with you their 'warranties' and 'easy-returns.' However, they then send a bad part or completely fail to meet your order, but then make you jump through hoops and come up with every excuse not to give you a refund.
I ordered a brake master cylinder from them... and it leaked! It then took over 3 weeks to get the return approved, and each time I called they had me on hold an hour or more. To top it all off, I still have yet to receive the refund!