Onyx

Review: Requested an order be canceled and was informed order had been successfully canceled

Received notification that shipment had shipped already

Called to ask why it had shipped and was informed it would be delivered regardless

Asked for cargo to be re routed; and was informed a re route fee of $15 would apply

Upon approval they informed the cargo would still in fact be delivered to residence and I would still have to pay the $15 regardless that it was not re routed.

Then I asked to speak to a manager, sat on hold for 33 minutes and was finally connected to a manger who advised that they could not refund me until the cargo had been redelivered to the warehouse; because it already had shipped, even though as mentioned I had canceled before it had shipped!

Management had advised they have no idea how long several hundred dollars will be tied up as a direct result of their disorganization and lack of proper business practices.Desired Settlement: Immediate and full refund

Business

Response:

This item shipped the same day we requested to cancel the order with the manufacture. We can submit cancellations requests however we still have to wait on manufacture's confirmation. It seems it was too late to cancel and we attempted to intervene and have the package rerouted back to the manufacture on 8/21 see UPS tracking [redacted].It is still in route, we are waiting for a status. I will keep you posted on the refund and amount.

I ordered a few stereo products from carid's website and found out one product would take a month to ship out. It was an amplifier for car stereo. First, I called the number on the website. [redacted] and the service was horrible. I waited 40 minutes and the call dropped. I called again and waited 30 minutes before someone picked up and the call dropped in 5 minutes so nothing was resolved. Frustrated, I looked them up to try and find additional numbers. Then I found the number for Onyx. ([redacted]. In 2 to 3 minutes, someone picked up. I started explaining my situation and he was very helpful and put me on hold for a couple of minutes to look for a replacement product. ( I cant remember his name or I would give hims props for being so helpful) Another person, named Jared picked up and informed me that the other person had to step out but explained my situation. Within ten minutes, he had the issue resolved, a new product on order, and made my day. I would recommend using the number for Onyx.

Review: I had order a part that clearly stated what was included 2 bushings for a lower control arm, but when the package arrived 3 weeks ago it only contained 1 bushing. I have gone back and forth through email and they refuse to honor their part description.Desired Settlement: I just want the parts that I ordered from this buisness.

Business

Response:

[redacted],The client received the correct part which comes in 2., he only received one. The manufacture is aware and approved the return. We sent him the return paper work on 8/5 via email. We are not able to refund him until he return the part back. He stated he was ordering the part directly from the manufacture so an exchange was not set up. How does he want to proceed? [redacted]Consumer Relations Mgr.###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

So what action is being taken to ensure that this " mistake" is corrected in the part description to save the next person the trouble of going through the ordeal of returning parts that were falsely advertised. When you order parts online you have to rely on the sellers description of the part. It has now cost me three weeks of time just to get the parts that they were supposed to have supplied in the first place. What is the plan and where is the proof that this has been corrected so the next person won't have the same result as I did?

Regards, [redacted]

Business

Response:

This was an error made on the manufacture's part, I can not provide you with their internal process and procedures when making an error. However, I have made them aware of the problem. I do apologize.

Review: I purchased a front bumper for an IS300. The bumper does not fit the car. I had provided my VIN number and called to verify before I made the purchase. I called, chat, and email with CARID customer service trying to resolve the issue, and I was ignored. I was told that they would contact the manufacture to resolve the issue. I was never contacted back. I email the customer service representative again and I was never answer back. Every time I call I am put on hold. I will have to spent twice as much to put the bumper on my car to re-fabricate the part. The shipping cost for me to send it back to them is more than what I paid them for the huge paper weight I was sent.Desired Settlement: The post office will charge me $560 to return the bumper. I paid $174 for the bumper and $210.76 for the bumper. I can't pay to return the bumper to get a refund. If I do I would lose $175.24 and I would still need a new bumper for my car. A local body shop will charge me $360 to fix the bumper to put it on my car. I would like car Id to pay for the bumper repair cost, so I can fix my car.

Business

Response:

On 7/9 we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustments. Please keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fit. We did confirm per the vehicle identification number, the bumper will fit his type of car. It appears the client doesn't want to make the adjustments or spend the cost to fit the bumper. I apologize for the inconvenience, but there is no error made on this order. How would he like to proceed and has the bumper been altered?

Review: I made payment and received a spoiler for my car however upon receipt realized the item was cracked. I contacted the company and they instructed me to take a picture send it in. I never heard from them until I called (1 week later) and spoke to six people; then I was told to destroy the first delivery item and they would ship a new one. To date, I have placed several phone calls, spoken to numerous customer service agents however, no reimbursement or spoiler.Desired Settlement: I welcome a proper replacement by the 21st of February, if not I would like my money back.

Business

Response:

3/3/14

Complaint ID:[redacted]

Name: [redacted]

Date filed: 2/19/14

PO# [redacted]

Item in question: Remin 804L –Factory

Style Rear Spoiler with light (4dr. painted)

[redacted],

Mr. [redacted] complaint was to receive the spoiler by 2/21/14. I personally sent him an email on 2/20/14, to

date I received no response with regards to his concern.

Please be advised that we did over night the spoiler on 2/19/14 via [redacted] tracking number [redacted], received on 2/21/14.

Please let me know if there is anything else I can assist you with. Have a great day.

Consumer Relations

###-###-####

Review: Re: CARiD Order # [redacted]

I ordered custom floor mats for my F-250 truck in Ebony.

Carid shipped wrong color (black)

To get a refund or the proper mats they demand I cut up the incorrect mats and take pictures of them destroyed prior to shipping the correct mats.

I will do no such thing for multiple reasons:

A. It would be a waste and bad for our environment.

B. I don't have a heavy duty scissors.

C. It's not my responsibility to do so.

The product is in the original packaging box.

I would gladly put a ups label on the box and return it.

I would gladly take it top goodwill and donate it and provide a receipt.Desired Settlement: I have a product I didn't order.

This has been going on for a month.

I expect an immediate refund.

If they want the incorrect mats back, send a ups tag.

Business

Response:

I am reviewing this with the manufacture as the Client is upset with the return of the manufactured procedures.

Review: I bought HIDs from Car id Spec D Black Halo Projector Headlights with LED #[redacted] I spent about 200 bucks for the headlights when I receive them I got them installed by [redacted]/ it was about a 12 hour install and 800. 00 for install and the reason why it was that much is because I decided to get some LEDs done on the lights when we got the headlights installed two of the halo lights did not work the LED bulb burned out when I left the shop I park my car out side I came back and started noticing lines on the headlights lenses I contacted Car id they sent me new headlights and that was another 200 I will get that 200 back so I spend another 300 bucks for install not even 24 hours the same lines are showing up on the new headlights and after install I did a oil change outside and thats when the line's started to show found out it's the UV I contacted Car id they wanted me to send them pictures So I did that Car id told me if I put HIDs in the headlights I told them I did they told me this was being caused because of the HIDs when I was told by Car id actually by several of their employees that those headlights are hid compatible I would not buy headlights if they were not hid compatible I also called Spec D the company that made the headlights and they told me the headlights are hid compatible with 35 watt bulbs exactly what I have Car id told me that Spec D told them that is not hid compatible so tell me I am being lied to by Car id said they will send me new headlights under warranty but if I do put HID bulbs and it will take the warranty off ??? And again this is going to be another 200 bucks plus another 300 bucks for install I want Car id to reimburse me for my installs because this is completely ridiculous I have been on the phone with Car id too many times for me to even count I just wan't this to be resolved because I have spoke to several managers and have been on hold several times and it can be for an hour or moreDesired Settlement: I just want Car id to take responsibilityand nott lie to their customers and actually understand that is not the HIDs it is a defect in the product and that it can not handle the sun and I would like them to reimburse me for my installs and send me a brand new pair of headlights with no cost because again this is ridiculous

Business

Response:

Per the manufacture it is not defective and the verbiage is provided by them as well. CARiD doesn't cover installation charges, please find the link for your reference. I personally spoke to him and explained this. CARiD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiD.

Review: I purchased automotive parts from this company 04/09/2015, I cancelled the order and ordered a different item, the associate told me they had processed the original invoice and had to issue a refund and, that it could take a week I was assured that my debit card would be credited no later then 04/15/2015 it is a good thing I paid attention to my emails because they attempted to ship both my cancelled order and the new order I placed regardless they owe me 411.20Desired Settlement: my debit card credited immediatley

Business

Response:

A refund was processed see below for the details:

Review: I placed a order with [redacted] on November 5, 2015 for a 2005 ford grill that was $730.00 I got a email on 11/6/2015 that the order would be be delayed until 12/21/2015 which was fine cause it was a Christmas gift anyways. On 12/8/2015 I got another email that the order would be delayed until 01/12/2016 so Called talked to Fray at [redacted] on 12/9/2015 at 9:08am and canceled this order Fray said would receive email and refund with in 24/48 hours never any thing from him. On 12/10/2015 called back to [redacted] at 9:10am and talked to a Julia she said order was not cancel and she would do so now so she said she did and I got a email from her within 10 mins saying the order was cancel and should be refunded within 24/48 hours never was. On 12/14/2015 called back to [redacted] and talked to a [redacted] at 9:02am asked her to pull the order up she did order showed cancel asked when would I get my refund she said 24/48 hours I said thats what the last 5 days you all have been telling me so told her ill give it a couple more days. On 12/16/2015 called [redacted] back and talked to Stacy Williams and she said our order has been shipped, hows it been shipped when its been canceled since 12/9/2015 and couldn't be shipped until 01/12/2016 but was shipped on 12/14/2015 and was canceled 12/9/2015 and now want give my money back and told me I cant refuse the order I would have to take it and then send for a return.Desired Settlement: To please refund my Discover card of the whole $730.00 because they shipped it after I canceled it and also told me it wouldn't be here until 01/12/2016 but some how it happen when I canceled it. Thanks..Beverly Bass the Order number was [redacted]

Business

Response:

We are extremely sorry for this situation. We do everything in our power to cancel an order when a client requests. In this situation we were informed by the mfg that the lead time to build was going to be significantly longer then originally anticipated. At that point the client requested to cancel which is in their right. When we had asked the mfg to cancel the order we were informed that it had shipped. At this point we advised we would return for a refund. This is where the issue arose and the client was denied to return (completely inaccurate). This human error escalated the clients concern. The client will receive their return paperwork no later then Tuesday 12/28 upon the item being handed off to UPS, or active tracking of the return, the client will be refunded in full.

Consumer

Response:

Sorry, been out but this has not been resolved as of yet still in the same places it was Dec. 9th 2015 Thanks for the help.

Business

Response:

This client returned the product and was refunded in full as of 1/8/2016 under transaction ID [redacted]

Review: Well first of this company cannot be trusted at all I bought 4 plasma tail light bulbs for my van which one was defective and caused my instrument cluster to go go out and so they sent me a replacement blub that burnt out the whole bulb connector in the tail light fixture as the repersentive stated that everything was 100% guaranteed so I call today for a refund as to find out that it was all a lie they said my 30 days was up and there was nothing they could do at this time which is a bunch of bull [redacted] just a way to steal ur money from u and lies to get u to buy thier products . But dont buy any electronic items from them because they dont stand behind them . Now I am haveing to take my van to a auto electronic mechanical place to trace down what ever it shorted out .Desired Settlement: A full refund and my van fixed at thier cost

Business

Response:

[redacted],I requested a refund back to the customer in full due to the inconvenience. However, I will say that the bulb uses less power, therefore it would not cause damage to that extent. The refund will be applied back to the original form of payment. [redacted]Consumer Relations Manager###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] the thing is I requested a full refund for 4 bulbs not 1 so that would be 100.00 plus taxes and shipping

Review: Ive paid for headlights twice through this company and both times I had to pay a body shop to install them only for them to not fit correctly on the driver side each time. After the second time I have several emails explaining that I could get a refund if returned. I had to wait for the new headlights that actually fit to come in, so I could have these defected ones taken off and replaced on my vehicle. Then I shipped it back to seller.After sending a couple emails,they finally emailed me back days later stating that they wouldn't be able to give a refund as the wires were spliced for installation. Well , when I paid for the headlights to be installed, I paid assuming they were going to fit, therefore splicing the wires as needed for lights to turn on. Its impossible for me to pay for installation assuming the lights are defective, and telling them not to connect the wires. Im not even asking for all the money ive paid having these installed twice. I returned just as stating in our emails and would like my money back ASAP. They told me theyd send me a new pair and I could sell them on eBay. Ridiculous, im not a seller! Im a consumerDesired Settlement: Need my money back please in a timely matter. This has been too long already

Business

Response:

Item in question: Spec D Chrome Halo Projector Headlights with LED’s

Order date: 4/24/14

I feel there was a misunderstanding in what James is interpreting and what the manufacture

understands the problem to be. I decided to hold a conference call with all parties to discuss each other’s concerns.

In speaking to the manufacturer, they have agreed to review his order for a refund. James feels confident this will be resolved without

further delay.

Have a great day.

Elizabeth Gonzalez

Consumer Relations Manager

800-505-3274 x8761

Consumer

Response:

Yes they finally sent refund. Thanks

Review: On June 23, 2014 I placed an order for a set of wheels and tires (4ea) for fitment on a 2014 CLA 250 Mercedes-Benz. The tires ordered were [redacted] DWS size 225 40 R18 and [redacted] ALLOY wheels 917MB [redacted] Gloss Black with Machined Face and Lip (18" x 7.5", 5x112 Bolt Pattern, 73.00mm Hub). Once the order arrived, I opened one wheel and tire from it's original packaging and observed that the wheel was not exactly the same as advertised on Car Id's website. I contacted this company multiple times via email and phone in an attempt to have them send me a return authorization form so that I can return the merchandise; several days have past and I still have yet to receive a response from them. When I have gotten them on the phone their sales representatives have been transferring me between departments and claiming that the wheels can not be returned since they are custom ordered. I only chose these wheels because they were in-stock and the correct size for my vehicle, nothing was personalized, customized, altered, or engraved to make them specific to my car. Regardless, they advertised a wheel with a specific logo on the center cap and sent me a wheel with a completely different design in the center. I do not want these wheels and I demand a full refund. I am entitled to recovering the funds that I paid as a result of their misrepresentation with regards to the selected product. Moreover, one of the sales rep explained to me that when the sizes of the wheel change the center cap may also change.; this was never mentioned to me prior to placing the order.Desired Settlement: Full refund back on my credit card ASAP and a return shipment label sent to me so I can send this merchandise back.

Business

Response:

response attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

In addition, I have attached two photos of[redacted] shipping confirmation for the returned merchandise. The wheels and tires were delivered by [redacted] on Friday 7/25/2014 at 10:58 AM and signed for by [redacted] of[redacted]. Per company policy, they take 2-3 business days to inspect the merchandise prior to issuing a refund. I expect a full refund of $2029.12 issued no later than COB on Wednesday 7/30/2014. Please ensure that this timeline is met since I am currently paying interest for the balance on my credit card. Thank you for your prompt response in resolving this matter on my behalf.

Regards,

Review: I lost the gas cap cover to my car in a car wash, after searching the net I found Carid, I talked to them live through their web site, every thing they said pointed to ordering as I would get a new cover that would match my car. I ordered it and paid for shipping to Canada. It arrived and I was dumb founded what I was sent. It was not laser cut as the edges could cut me if I am not careful, has no bend for the body line of my car...it is just a round piece of thin steel.

I asked for my money back and it was all looking like they would. Then they call and tell me since I opened it, no money back. I had to open it to see it... had to put it in place to see if it was proper.Desired Settlement: just credit the money back to my credit card

Business

Response:

In reviewing the chat log, the Customer was provided with the incorrect item. Mr. Falconer was very clear in stating that he lost the gas cap during a car wash. This is the first indication that we needed to look for a replacement gas cap. We offered the Customer a replacement gas cap instead. Our website clearly states that

item [redacted] is not a replacement but must be installed directly over his existing gas cap.

As a result I have requested a full refund to his original form of payment. I explained to allow 24 hours for our Billing Department to process a full refund request. It may take up to 5 business days to reflect on his online credit card account. I will follow up with him in a few days to see if the refund was processed on his

credit card account.

The Customer is very pleased and felt we provided a WOW experience. If there is anything else we can do, let me know.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just waiting for the money including shipping to be returned to my credit card

I ordered 2 dash mats 1 for my truck and 1 for my car I was promised a delivery date of 9/11 the shipment came 9/14 with only 1 dash mat I emailed them emediatly and they responded back to say the mat is not in stock and would I wait tell the 10 th of next month I said absolutely not refund ! They promised it would be refunded in my account in 48 hours it never went back in my account ! I called in and a lady said that my funds would be refunded in 24 hours I said OK it was never refunded ! Then I got an email saying that the part was shipped I said I told you guys refund they asked me if I would return the product back to them I said no ! I don't want it I told you no you said refund so why did they ship it 3 days later instead of refund ! But here is why I'm going out of my way to make sure this doesn't happen again I never received the second dash mat ! Or my refund ! Thieves must be working for this company I bet my dash mat is on an employee car ! And my money still in carid bank ! I'm a lost customer for good ! I got my dash mat at a swap meet internet shopping is a done deal for me !!

Review: On January 14th, I placed an order with [redacted] of which included 3 car parts. One sway bar at $220, two sway bar end links, one at $19 and the other at $27. With shipping & other charges included it was a total of $269.21. Never once received any kind of confirmation of payment (my bank statement almost instantly posted payment), never received an estimation of shipping or confirm ship date. Call #1 consisted of me being told one of the two end links weren't available but the second was, as well as the sway bar. I requested a cancelation at that point and after a brief hold they were magically available. Still no estimation of shipping available. Second call consisted of [redacted] telling me the sway bar was now back ordered until mid February. I requested again a cancelation. Order was canceled on 1/20/15. Morning of 1/21/15 I receive an email that my parts are shipped. I call again to question, they state it is too late to cancel. Both end links were listed on one tracking number when in reality they only sent one (copy and pasted tracking). I am now still without a car, waiting a refund for parts I never received. I only ordered based off of [redacted] stating *in stock, ships in 24-48 hours*. They've been lying to me for over a week now and I'm fed up with it. They are impossible to communicate with, email system is not timely and they're overall service/response is minuscule to say the least.Desired Settlement: I would like if [redacted] would adjust my bill, and only charge me for the single sway bar end link totaling $19. Part # [redacted]. I need the funds immediately in order to repair my inactive mode of transportation.

Business

Response:

[redacted],We received a cancellation request on 1/21/15, for item # [redacted] (1). As soon as the manufacturer sends us back the credit, we can refund him. I apologize for any inconvenience this may cause.[redacted]Consumer Relations Mgr.###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The statement is false. Like I said in the complaint, I have an email confirmation of the cancelation of the order in its entirety. Due to your company's lack of responsiveness, the manufacturer had shipped a single item (instead of two that are clearly stated on an identical tracking number) one day prior to the cancelation. I had at that point decided to keep the single item and continue to cancel the remaining items due to the inconsistency in truth from representatives over the phone. I paid [redacted] for parts, not the manufacturer, therefore the balance of my unshipped parts are between you and your supplier, not myself.

Regards,

Business

Response:

po# [redacted]I am currently working with the manufacturer on the delay of his refund. I will keep Customer informed. [redacted]Consumer Relations Mgr.###-###-#### X[redacted]

On August 21, 2015, I placed an order worth over Three Thousand dollars ($3,000.00). During this process there was an error with my credit card and the order did not go through. Within seconds of the error I received a phone call from a customer service representive asking how they can fix the error and get the order processed. The error was corrected and my sale was finalized.
When the estimated ship date of my order came and passed, without any contact from CarID I contacted them and after remaining on hold for over thirty minutes was told there was an problem with a part I ordered but it would be corrected and shipped to me that Thursday. After not receiving any shipping confirmation I contacted them Friday. It was then explained that an item was expired and they did not know when they could would get it in. I was told a replacement would be researched and I could be contacted later that Friday with the details and if not I would hear from CarID on Monday. I was never contacted Friday or Monday. Every time I contact the company I remained on hold for over thirty (30) minutes.
Tuesday September 15, 2015, I contacted CarID for the final time. The overall time I remained on hold was approximately thirty eight (38) minutes. When I finally spoke with a representive I was told an e-mail had been sent out at 1100 hours today, which would have been after I was on hold for twenty (20) minutes already.
They refused to refund me for my complete purchase stating an item (vehicle wheels) was special ordered, and the policy was they do not refund wheels once they take possession of them, even when they were never shipped out or assembled with tires on them.
Overall, I waited twenty six (26) days. Not once did any customer representive contact me and inform me of a problem with my original order, that it would be delayed or an item needed to be special ordered. They charged my credit card for the full purchase the day I submitted my order and never cared about contacting me about any problems since then.
I will never do business with CarID again nor will I allow anyone I know to do business with them either.

Review: Where do I start.....I placed an order via telephone for 2 items on 1/15. I later received an email with my tracking numbers and estimated delivery dates. On the delivery date only 1 item came. I attempted to call [redacted] but realized it was after business hours. I called within the first 5 minutes of the support line opening the very next day. I spoke with a representative and advised her I did not receive one of the items I had ordered and that I needed to have the item overnighted because I had an appointment to have them installed the next day. She put me on hold for literally 30 minutes. I was calling during working hours and could not hold any longer so I had to hang up. My wife called and got a message that they had heavy call volume to leave her name and number and they would return her call. She did that but since we needed the item overnighted she also called the sales department. After being on the phone and put on hold multiple times she was finally forwarded to a manager, [redacted]. He saw the notes made from the first time I had called in the day and stated that the representative had the part shipped from a different facility that was closer but it would not be here until Friday. My wife told him we needed it tomorrow. [redacted] told my wife that he would call [redacted] and see what he could do so he got her number to call her back. He called her back and said that the item the customer service rep had shipped out in the morning he was going to have rerouted but he had another item shipped overnight and we would be getting it tomorrow. We thought it was over! Later that day I received my shipping confirmation email. I tried to track the item but [redacted] said it was an invalid tracking number. My wife left a message on [redacted] voicemail. He did not return her call. I called and waited again on hold for a support rep only to find out that the item had never been shipped! I was charged a week ago for the item that I was told 3 different times had shipped and hadn't.Desired Settlement: I want to to be made whole as though I never ordered from this company. I will gladly return the one item I did receive if they send a prepaid label.

Business

Response:

[redacted],We emailed him the prepaid label along with the return authorization. Per [redacted] the item is expected back at the manufacturers on 2/2/15.We will refund the customer the full amount., it appears he requested to cancel during item being in transit. I apologize for the inconvenience. [redacted]Consumer Relations Mgr. ###-###-####

Review: On Jan 4, I placed an order with CarID. The company showed all of my products were in stock and would ship within 24-72 hours. On Jan 6, I checked to make sure everything had shipped, and it showed that two products would not ship out until Jan 9. Since that was 5 days instead of the 72 hours promised, I called to cancel the order of one of the products. I followed their procedure and followed up with a phone call. Any phone calls to this company's customer support department leave you on hold for 30-40 minutes. I also received announcements stating they were closed during times they claimed to be open. I confirmed the cancellation of the product. On Jan 9th, I called to see why the other product had not shipped. They promised that it would ship out that day. On Jan 11, I noticed that the produect had not shipped, but the the product that was previously cancelled 5 days earlier now showed a status of shipped. I called to speak to a representative. They told me that the product that should have shipped on Jan 9, was now scheduled for Jan 12. And that they did see that the product that had shipped was indeed supposed to have been cancelled. She instructed me to refuse the shipment from the shipping company. I was also told that I would receive a call from the company in the morning. On Jan 12 I refused the package as instructed, but did not receive a call. I spent hours on hold again and finally spoke to someone who confirmed that I was told correctly to refuse the package and should see my refund by the end of the week. On Jan 13, I again received a call from the shipping company. I again refused the package. I explained to them that was what the vendor had instructed me to do. On Jan 14, I received an email from the company stating that they would not issue me a refund because I refused the package and the return shipping was more than the product was worth. I was also informed that the product that was supposed to ship on Jan 12 was discontinued but I could buy a different product at a much higher price. So far they have taken $367 of my money and not provided me with any products. They falsely claimed to have items in stock that were not in their possession. They represented their products as being $150 less than their competitor, then assessed $140 in shipping charges. They promised shipping within 3 days that later turned in to 30 days. This company has been fraudulent in every aspect. They force customers to stay on hold for 45 minutes in order to discourage contact. After waiting for such a long period they would often send me to a voice mail box that would then drop my call. Please help. $367 is too much money for a company like this to be able steal from a customer.Desired Settlement: Since I followed the exact instructions provided by the company, I should receive a full refund.

Business

Response:

It appears that this has been settled as of 1/15/15. We received an email from the Customer agreeing to our offer of $40.00 gift card. Please confirm our finding with customer?

Review: I bought and paid for new car n,

Mats for my car and they sent me the wrong mats

I informed them they were too big and they sent me the wrong mats. The invoice said they were for the [redacted] and I ordered mats for my [redacted]. I sent the mats back and they refused to give me back the full amount I paid for the mats. They also Sid I could have trimmed the mats and we are talking about thick weather tech mats. I only asked for what was due me. I have the invoice to prove I ordered the right mats and it was there mistake and they refused to make it right.Desired Settlement: I want just what is due me a full refund.

Business

Response:

[redacted],Please find the refund in the amount or $28.00 on 8/28. Please allow 3-5 business days for processing. I apologize for the inconvenience.[redacted]Consumer Relations Mgr. ###-###-####

Review: After ordering (5)VCT Ramano chrome wheels for a Hyundai 2012 Genesis 4.6 v8 in which they checked for fitment . after the wheel arrive for installation the wheels would fit on the back of car (RWD)but will not fit on the front because of the 14 inch rotor with a oversize twin piston caliper this is standard for this model. the company found out that their database for the fitment was out of date for over two week requesting (RMA)to ship the wheel back they have yet e-mail me the UPS labels. Last request for someone higher contact number they refuse to give out.Desired Settlement: force them to issue the RMA once received full refund back to my credit card

Business

Response:

It appears this complaint may have just been filed with bad timing. We show an RMA and prepaid labels sent to the client on 11/4/2015 to [redacted]. In the event wither the email on file is incorrect or the labels where not received the client is more then welcome to contact us. We have the ability to fax them if need be.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.