Onyx

Review: I ordered two [redacted] rim's on 8/10/15, a few days later, I received one correct rim, and one incorrect rim. It took them, one week to send the return shipment label to me, which I think is totally unreasonable, it should not take that long. Order # [redacted]. I spoke to [redacted] at [redacted] and they said that they could only compensate me for a $25.00 Gift certificate, I think that I should be compensated more for the inconvenience. It took a total of two weeks from the original order date,(8/10/15), to 8/24/15 to finally receive the correct rim. I think that they should pay more attention to sending out correct shipment orders to their customers.Desired Settlement: I wish to get a better compensation than a $25.00 Gift certificate, for the inconvenience.

Business

Response:

[redacted],According to the pictures, the manufacture sent out two different types of wheels. We are rectifying this. For the inconvenience we are willing to provide a $25.00 gift card which he feels is not sufficient.We already gave him free shipping on this item., the $25.00 gift card is sufficient. The total order was $319.58. I apologize but the offer remains. [redacted]Consumer Relations Mgr.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:a $25.00 gift certificate is not sufficient!, for my inconvenience, for the order being mixed up, because of this mistake, I will never shop [redacted]. (Onyx), again, and will tell everyone that I know not to shop there.

Regards,

Review: I have ordered “Spec-D® - Black LED Tail Lights” from CARiD.com, according to their web site this product was supposed to fit my vehicle. However, upon receipt of the product I found out that the lights do not match my existing configuration (seller’s product missing the part of the light that provides light for the trunk I can provide comparative pictures upon request). I have filed an initial request for the Return Authorization (confirmation number: [redacted] on or around 26 June 2015 at that time I also provided pictures to the CARID customer service representative describing the nature of the deficiency. I was then told that the seller must contact manufacturer to confirm my findings; yesterday however I was informed that no RMA would be authorized as the manufacturer stated that these lights fit my vehicle; which is simply not true unless the manufacturer and seller are expecting my to install incorrect product on my vehicle.Desired Settlement: I request complete refund; I suggest that the seller posts the pictures that provide better representation of the products they sell as to eliminate any confusion in the future. ( If the front and back pictures of the taillights were present I would see that the lights don't not fit my vehicle.)

Business

Response:

The pictures of the product is not the issue here. He return a damage item and we are sending him back the item. If you have any questions, let me know. Have a great day.

Review: I ordered a set of tires & rims that the website guaranteed to fit my car with no extra parts or costs. They did not fit. They tried to get me to use alternate parts to make them fit that would compromise the safety and warranty on my car. I called the company and they refused a return or refund. I contacted my credit card company and they placed a chargeback on the charge. Then the vendor called me back and would accept a return or exchange. I returned the tires & rims at their specifications. The credit card company removed the chargeback because the items were returned and a refund would be issued. Now the company is not responding to emails and when I call they put me on hold and hang up on me. There is a charge of $1705.72 on my card for items that were returned unused and packed as directed. I have copies of all correspondence.Desired Settlement: I would like a refund of $1705.72 plus any incurred interest charged in the meantime.

Business

Response:

[redacted],This was a charge back which the funds were automatically return to the client as he won the charge back. We don't have his funds, he must contact the credit card holder and ask what is the refund status since he won the charge back.[redacted]Consumer Relations Mgr.###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I contacted my credit card company. The last notes they have from [redacted]Onyx are that the items were not returned making me responsible for the charges. I have tracking numbers, pictures and written confirmation proving return of the items.

Regards,

Business

Response:

This is not the case... this was a charge back that won in your favor... your credit card co. refunds you back and the funds are automatically taken from us. Please call me to do a conference call with your credit card co. [redacted]###-###-####

Review: I order a dash kit frim CARID.COM On 14 of April 2015. on may 1 I call to see if the dash kit was shipped and it wasn't and I cancel the order. I receive an email saying it was canceled. on 4 May I received a tracking number for shipment. I called back and the customer services was rude. I receive the part today and it was so cheaply made.

DON'T NOT ORDER FROM CARID.COM

Business

Response:

The order was placed on 4/21/14. Per USPS tracking [redacted] on 5/2 it showed activity. However, we can return as longs as the item was not installed. Was the item installed?I am curious, as her reason to cancel item was because she was leaving the country not because the item was not of quality. We also received a PAYPAL dispute and won.

Review: I ordered a product from this company and

when we received it it was defected broke in two pieces.I have ordered many times from this company and never had an issue. But when part come in no problems with shipping box but when. Bumper took out of bubble wrap it was Cracked into. Not problems with box or wrap so bumper was damaged evoke it was put in box. Customer service was terrible. Arguing with me that it was damaged I shippjng. And was not. I was on hold for 90 min trying to get resolved for my customer who oRd red this custom part for a wrecked vehvileDesired Settlement: Adjust me credit Card or send me a partial refund do for having g to have a fiberglass person repair it.

Business

Response:

We are waiting for pictures from the customer to submit to the manufacture of the entire bumper. This is not resolved yet.

Review: I placed an order on 02/15/2015 they took the money write out that day. Today is the 02/19/2015 I was checking on delivery status come to find out the product was discontinued they made no attempt to contact me at all. On the web site they said product was available. Were I come from we call that stealing. I talked to the manager he was no help at all and was very rude his name was [redacted] his work id number was [redacted] if he wasn't lying about that too. I just saw that they have hundreds of complaints against them I will be more carful next time please do not shop there.Desired Settlement: please refund my credit card

Business

Response:

[redacted],The refund was processed on 2/19/15 in the amount of $305.68. If you need further assistance, please find my contact details listed below. Have a great weekend. [redacted]Consumer Relations Manager###-###-####

great people to work,very happy with the service.

Review: on March 13, 2014 I purchased a set of 6 american force rims, and 6 toyo open country tires. I paid over 10,000.00 dollars . including was the shipping . and on the invoice it shows an extra 200.00 for air freight. Before purchasing the rims and tires the company employee stated the time it would take to get to hawaii to my residence would be 3-4 weeks, as soon as I payed for the tires I asked again about a tracking number for shipping and the [redacted] employee changed his dates from 3-4 to 4-5 . I questioned him and said you just told me 3-4 what changed, well blah blah blah he had some excuse so I said fine 4 weeks okay. On April 10, 2014 I received an email from [redacted] saying that they made a mistake on the shipping costs and I would need to pay an additional 400.00 dollars for shipping because they miscalculated the amount of rims and tires. yes I said they miscalculated the amount of rims and tires. well if you look at the invoice it clearly shows the 6 rims and tires. after a heated conversation I agreed to meet them half way and pay 200.00 half for the amount.[redacted] the employee of [redacted] said that the rims were in the shop and he would try to ship them out that day but if he couldn't for sure on friday the 11th. on friday I called in the afternoon to retrieve a tracking number and [redacted] told me that it didn't get shipped but for sure on monday. well monday came I called [redacted] again and he said no its going out today you will have a tracking number today guarantee . well monday came and went no tracking number. so I called this morning tuesday april 14, 2014 . now[redacted] tells me you didn't receive the tracking number oh I'm sorry I will email it to you, I asked why it hadn't shipped out on friday. blamed shipping. he sent me a freight number for[redacted]. the number was for the pickup from there warehouse. the product was still there. I called complained saying why was it being shipped by boat when in my invoice it says air freight. still no response , now there closed.Desired Settlement: I want them to refund all my shipping charges and let me handle my shipping by myself. they have clearly been terrible in managing my order, and told me countless lies . I'm being charged for a air freight which is 4 days instead I'm getting it shipped by boat . I paid for air and I want what I paid for this is a breach of contract .

Business

Response:

4/25/14

Complaint ID:[redacted]

Name: [redacted]

Date filed: 4/15/14

PO#:[redacted]

Shipping fee: $823.04

Total price of order: $10,390.56

[redacted],

I expressed my sincere apology for the inconvenience we caused Mr.[redacted]. As a result I do feel it necessary to pay $323.04.

I sent an email to Mr. [redacted] advising of our decision. Please let me know if there is anything else I can assist you with.

Consumer Relations Manager

###-###-#### [redacted]

Review: My son, 16 years old at the time, ordered rims for his car for 1300.00 on his mother's credit card. The rims showed up 4 months later and were the wrong rims. There was insufficient warning, if any, that the rims were a "custom order", which I don't believe, and non returnable.Desired Settlement: Give a credit for these rims and provide the right ones.

Business

Response:

4/23/14 Complaint ID:[redacted] Name: [redacted] Date: filed: 4/16/14 PO#: 7[redacted] Item in question: [redacted], I sent an email to the customer on 4/18/14 and again today. I am requesting for pictures to assess the complaint. Please let me know if there is anything else I can assist you with. [redacted] Consumer Relations Manager ###-###-####

Review: This company (CARID) should NOT be in business, they are thieves and liars, they do not deliver what they promise. I made an online order on June 1, 2015 and within 10 minutes of making the order, the amount was deducted from my account since I had paid with a debit card. The next day I received an e-mail that the item I ordered would not ship until the 8th of June. On the 8th of June the item still had not shipped, so I called the customer help number. Once I finally was able to talk to an actual person, I was told the item was backordered for an additional six weeks. I immediately requested the order to be cancelled and a full refund issued. Now I have to wait for their approval in order for my refund to be processed in a minimum of 5 days. They had no problem taking my money in the first place and not delivering the product I ordered. They seem to have a real problem refunding in a timely manner though. They need to be out of business NOW, I hope nobody does business with them, and they are out of business soon. Crooks and thieves.Desired Settlement: they go out of business as soon as possible

Business

Response:

The order was placed 6/1/15. Today it is 6/16, On 6/8 we received a call and explain the estimated ship date was 6/8, he was ok. On 6/9 we received a cancellation request. On 6/10, we received confirmation from manufacture order was cancelled.On 6/10 money received from manufacture and refunded client $384.27.We always provide an estimated ship date based on manufacture availability. You will find we did request and process his concern without delay. I certainly apologize for the delay in his order.

Consumer

Response:

I am rejecting this response because:

The business reply was not truthful

Review: I ordered a Body Kit for my vehicle. The representitives claimed it would fit my vehicle. So I purchased a top front grille to fit the body kit that I was also ordering from them. The Grille and the Body kit were meant to fit together. When I received the package I realized that what they sent me was for a different model of vehicle. I called and they claim they'll refund my body kit for me but not the grille that I also bought. I bought this all under false pretences from their representitives that this all would fit my vehicle. They took responsibility for the body kit (but I have no received a refund as of yet) but will not refund the top grille as I stated above.

I only bought these items because the promised me that it was for my vehicle and would fit. Total misrepresentation.

They don't return my phone calls or emails, and I have dealt with two different supervisors and many customer service reps.Desired Settlement: I would like my purchased price refunded and my shipping fees refunded as they mislead me in to purchasing the above items.

Business

Response:

On 5/13, the client called us regarding him having a coupe but ordered a part that fits a hatchback. Unfortunately. we explained that we can take the item back but that he would be responsible for shipping as he placed the order himself and no error was made on our part.He agreed to keep it and stated would sell the item locally. If there is anything I can do, please let me know. Elizabeth GConsumer Relations Mgr. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The only reason I bought the grille was to fit the body kit that their representitives ensured me would all fit my vehicle. I bought the grille to fit the body kit that DOES NOT fit my vehicle. So the part is useless to me. Now they are saying that I am at fault because the grille was for a hatch back. How was I supposed to know that because they picked of the body kit that this specific grille fits in to. I asked them what grille would fit the body kit they selected for me and the representitive said that the grille I had chosen would fit. Bottom line the shipping to [redacted] was very expensive and cost almost as much as the grille itself so I believe because of the mistakes they made on the body kit that the grille I bought fits in to that they should refund the shipping price as well. Their representitives are very misleading and every single part I have ordered has been wrong.

Regards,

Business

Response:

Please confirm, did he place this order online himself? Elizabeth GConsumer Relations Mgr.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am unclear what the company is offering me in order to resolve this situation. I would like the product to be refunded and shipping fees returned as well as they misrepresented their product.

Regards,

Consumer

Response:

I did place the order myself. I spoke to several representitives for Onyx as to whether this would fit the BODY KIT I ordered from them. As they selected the body kit to fit my vehicle. The body kit they selected was for a different vehicle that what I had asked for. The top grille was for the Body kit that isn't even for my vehicle that they in fact selected for me. I based buying a grille that would fit the body kit that I was purchasing from them. They mislead me. Now I have a grille that doesn't fit my vehicle. They made the order for my body kit that doesn't fit. I made the order for the grille after checking with there representitives that it too would fit my vehicle

Business

Response:

We are still maintaining our decision. I do not want to continue the back and forth of emails and cause further frustration. Elizabeth GConsumer Relations Mgr. [redacted]

Review: To whom it may concern. You can look this company up on the Internet as Carid.com "aka"onyx to reach them. Oddly endogenous and for reasons I can't understand they have 2 names. Problem is that I had my truck in the body shop for repairs and the body shop ordered me a 900.00 plus dollar bumper from them and they shipped me a used rusty bumper with the paint flaking off. They keep giving me different stories and dates when they will be resolving this issue. The bumper was ordered on the 25 of September 2015 and was received by the body shop on September 28. With the best regards and upmost respect for Revdex.com I am with out a doubt a simple phone call from yall will resolve this issue. FYI there is a page on the internet that is devoted to carid.com and has many other honest Americans that have been in the same boat as me with carid.com and hassling with them for over a month with no results. I have to travel for work right now to provide for my family of four. Guess I will have to leave for a six hour drive out of town without the protection of a rear bumper and no license plate light. Thanks for you help sincerely cliffpowell.Desired Settlement: I wish for Revdex.com to contact onyx "aka" carid.com and have this item replaced by a new bumper like my auto repair shop and insurance company and I paid for ASAP

Business

Response:

It appears we are having UPS pick up the old item and delivering the new item. As of 10/7 the item was ready for pick up per the client. I am waiting on the update from the latest of this situation., I will keep you posted and need this to remain open.

Consumer

Response:

I am rejecting this response because:This is nowhere close to being done in a timely manner!!

I still have no bumper.

Business

Response:

The item was sent to him and delivered on 10/14/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Placed order on line with CARiD.com. While placing order chat line was unavailable and was prompted to leave email message. Left message stating the tire I was ordering comes in two different options and wanted to make sure I would be getting the outlined white letters. If not that option requested them to cancel order. I received confirmation email that message had been received, and I would be contacted within 24 hours. I was not contacted after two days so called customer service. I was told no one had responded to my email because they were so busy and My order had been shipped but they didn't know which tire potion was sent. I was also told I had to wait until shipment arrived to see if it was correct. Shipment arrived and was wrong option. When I called back I was told I had to send the tire back at my expense plus pay a restocking fee. I have made at least 4 attempts to contact a supervisor without success. Each time I speak with a CS rep who says a supervisor will call back. I do not feel I should be penalized by paying extra fees for a problem caused by the company. I was informed once I return the item at my expense the restocking fee will be deducted from my refund.Desired Settlement: CARiD.com to send me return shipping label to ship item back to them at their expense and refund the entire amount I paid and pay no restocking fees.

Business

Response:

After reviewing their concern, I will honor the request and have the return label sent. This will be done in the next 48 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I understand this will be a full refund with no restocking fees subtracted and not a store credit. This was not mentioned in the company response but I believe this is understood by the company agreeing to the desired resolution.

Review: this company has told me that the part will be shipped "next month" since September 2015. they assured that it will ship. they explained that it is on "national back order" and it will definitely ship Order # [redacted]Desired Settlement: I want my part. I have a car I cannot drive because it will not pass inspection. if the part cannot be purchased I have mating parts that I cannot use or return because the time involved.

Business

Response:

This order has been on an extended back order. This client has been refunded in full as of 1/19 and the order cancelled.

Review: on feb 4th I order from there business a set of left and right rocker panels . On the 11th I cked the tracking no provided which showed by product to have been delivered in another state.. I called and reached the 1st supervisor [redacted], who advised me that I had been given the wrong tracking number , that he would see what was going one and call me back , he called back mins later and advised me that he couldnt find the correct tracking number , but was sure it would be here in the next day or so . Friday the 13th , [redacted] would not longer respond to me another super advised me that he would fix the issue and get my parts . On the 16th [redacted] another super , sent me a email showing that my order was to be resent and that he would have it overnighted to me , and no other work from him either . today [redacted] the last of the supervisor I have dealt with , very rude advised me that he to would send my order if that was what I wanted , I told him just to refund me so that I could go else where to order , he said that it would be 24 to 48 hours before anything could be done ......waiting ! in the mean while I contacted the manufacturer [redacted] parts who advised me they were out of part for last few weeks and would email me when they were again available . In this ordeal , I have a car sitting in a bay at the garage waiting on it (as I was told it would be here over week ago , and a paint guy that I had to cancel ,hoping neither will charge me for lost time ! )Desired Settlement: I feel they own me some kind of compensation as well for my hours (6) over the last three weeks on hold , several more hr, waiting for a returned call that didnt come . as well as a refund immediately as they took it immediately ....... 75.01 refund 10 hr at min for time lost , and any charges that may come as a result of the lye's and bad business practice from their company

Business

Response:

[redacted],I spoke to [redacted] and she was please with the refund of $75.01 applied on 2/20/15. She also has my contact details for future reference. [redacted]Consumer Relations Manager###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hello. I purchased a set of 4 Lexani Lust Chrome (17"x7.5",5x100-120.65 Bolt Patterns, 73-74.1mm Hubs) wheels and a set of 4 Delinte 700927- Thunder D7 (225/55R17 W) Tires from Carid.com ( a parent company of Onyx enterprises ) in good faith. But unfortunately, the wheel and tire package was a vibration problem when the vehicle gets above 50-55 MPH. The wheel and tire package was supposed to be already balanced and ready to go. But the balancing on all the wheels/tires was off. This was stated by Firestone when I went to them to see about the vibration issue. So I got the tires balance and I am still having a problem with vibration. Keep in mind, technically , I, the consumer, should not have to be going back and forth to see what is wrong with these wheels/tires. The company, Carid.com(Onyx Enterprises) should have took my purchase back and did there own test to see what is the issue at hand. I had to come out of my pocket to pay for balancing of all the wheels/tires and shipping of one of the wheels that was stated by Firestone to be defective.Desired Settlement: Since I am still having a problem with vibration with these wheels/tires. I truly believe there is a defect in one or more of the tires/wheels I purchased. The business has a responsibility to resolve the matter in a timely matter. In this case, it hasn't. I have been dealing with this for over 4 months. I would like a full refund of the purchased price of $1,487.51, $34.68 for the shipping of the replacement wheel, in which they said they would refund me but they haven't, $107.12 for the Roadforce Balance and the Regular Balance I had done. Also they said they would refund me, but didn't. Firestone had also talked to them and stated they should give my money back and how they where treating me in this situation.

Business

Response:

He initially complained about the one wheel and we gladly replaced it. Now he feels it may not have been that tire ask us to review all wheels. I advised him that since our test perform prior to sending out the wheel there was nothing wrong that he can take it to our recommended shop, it would cost about $40.00 each tire to test. If the test show a problem we would take care of it and refund him for the test. We spoke to the technician who will perform the test as we have specific instructions on how to perform the test since we have certain requirements the machine itself must undergo. At this time we show no defects with the wheels but are willing to assist him. In reference to his refunds, I am reviewing what if any compensation is due.He is well aware of this as I personally called him to explain. Again, we are not refusing to assist him but are willing to reimburse him if the tests from a 3rd party shows otherwise.

Consumer

Response:

I am rejecting this response because:

I am refusing to come out of my pocket to pay for this. Furthermore, these wheels and tires shouldn'tbeen sold to me with this problem. I assume they check there products before they send them to there customers. If they want this service done, they should pay for it in advance or take these wheels and tires back and do it themselves. Also I have not been compensated yet for the balancing and Shipping I have paid.

Business

Response:

We did submit for the refund of $34.68, I need the receipt of the [redacted] via this site.

Review: Hello

I purchased an auto part from this website, [redacted].

Their return policy clearly states:

We get it, things happen, we buy stuff online too. ... [redacted] believes in making your experience quick and simple!

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.

After receiving the part for my car and realizing it did not fit correctly on my vehicle, I called them immediately and they refused a refund of the entire purchase. It has been several months, but I did send it back today, but had to pay $204.45 to send it via freight. Still they are fighting the refund and the I should be reimbursed for the shipment back to them as well.

Please contact me for further details and please check out their website regarding their return policy.

Thank you.Desired Settlement: I should be allowed to get my 100% refund plus the cost of shipping it back. The cost of the part and original shipment was $459.00 Plus the cost of sending it back was $204.45.

So $459.00 + $204.45 = $663.45

Thank you.

Business

Response:

[redacted],We explained the reason why he is not entitled to the refund on numerous occasion as a matter of fact, he opened a dispute with his credit card company which we won. He is well aware of this decision and feels it necessary to attempt and recover the cost. Unfortunately, our decision still stands as we found no damage to the item and it was return in good condition. We see no error made on the manufactures part to refund his shipping cost. [redacted]Consumer Relations Mgr.###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because: as they have informed you I have opened a dispute with my bank however I have not yet won my case or received a refund from my bank for the original $459.00 because they have contested my dispute. As per their claim that there was no error on the part itself is incorrect because after I received the part and tried fitting it to my vehicle there were numerous errors in the fitment. They are well aware of these issues as I have sent them photo evidence of the problem areas(as well as my bank) that clearly show the part not correctly fitting but they somehow continue to claim that they cannot see it and have even gone as far as blame me for the fitment issues. I can provide these images if needed at anytime. In addition they demanded me to pay for the shipping back to them and refused to work with me on any kind of reimbursement for the return shipping cost again stating that I was at fault for ordering the part and it not fitting, therefore they didnt feel any obligation to assist me with the return process.

Regards,

Business

Response:

There is no refund due his credit card holder decided in our favor. Any questions please call me directly at ###-###-#### [redacted]

Review: I ordered 2 items. One item showed it would ship in 3-5 days. Upon contacting company I was told item was not in stock. I needed the item in a timely manner and stated I needed to cancel it. Refund was given for amount of item but not for shipping, which never occurred. Second item shipped and upon checkout said item had free shipping. Contacted company with details and questioned why shipping was not refunded. Response from "[redacted]" was that "Both parts do not have free shipping. That is why we have made a combine shipping and charged you $20.91 for it...As far as this item does not have free shipping, $20.91 was applied to it." For starters, the former statement is not accurate to put it mildly. I would like to note that the item I am being charged this amount to ship for was $25.18 and weighed a fraction of a pound. The item I cancelled weighed approximately 56 pounds. This practice is not only unfair, but also dishonest and deceptive. Shame on you!Desired Settlement: Honor what is stated on your website and on the documentation I have regarding your shipping rates for these particular items. If I do not get my $20.91 refunded you have no chance of repeat business from me, and I will continue to share my negative experience about this transaction and your business practices with others.

Business

Response:

[redacted],I would agree that the item he purchased did not have a ship fee. If or had we disclosed the word, "combined shipping", on the invoice I could have supported our reason for not returning the ship fee, however that is not the case and I feel the $20.91 is due to him. Unfortunately, there an open charge back with his credit card and until that is either resolved or closed I am not able to refund him. I sent the Customer an email stating such. I will wait his response. I apologize for any inconvenience, have a great day. [redacted]Consumer Relations Mgr. ###-###-####

Review: This is for carid.com which is part of onyx. Ordered a part Thursday Aug13 at 11 am over phone.paid to have it arrive Friday before noon. Received email that afternoon that it was shipped. On Friday received email it did not ship but would arrive Monday before noon. I complained that I needed it on Friday that is why I paid overnight fee. They offered a $10 credit for my next shipment. I said no. I needed the part Friday. They said they were shipping the same way overnight next business day before noon. Still unacceptable as I would not have paid for overnight if I did not get it Friday. It is now 1:40 pm and still no part.I had planned to drive to a business meeting today but cannot leave without the part which still needs to be installed. I called and they have not returned a call.Desired Settlement: I should not have to pay for overnight when it did not happen.

Business

Response:

I agree and I have requested a refund in full to the Client. He will receive an email once it is completed.

Review: It a started from ordering a set of brake rotors and brake pads. The company has shipped wrong rear brake rotors which I originally wanted to return and receive a refund. Order # [redacted]. The customer service has been deliberately slowing down the return/refund process, probably hoping for me to stop messaging or calling them.Here is the experience so far:Friday, July 3, Spent over 20 minutes on hold for my call to be dropped. Spent another 20 minutes on hold to get a request for part photos and numbers.Sent the part photos to customer service (responding to a valid email), got no acknowledgement letter. Called the service in 3 days. After spending 15 minutes on hold, it turns out the pictures were not received. I sent out the pictures again and got an acknowledgement letter. After a full week, there was still no update on the issue.Requested to speak to a customer service department manager, spent over 15 minutes on hold. Was promised to be contacted by the manager and was never contacted.Requested full refund and part return details, haven't received a reply.On Friday, July 17, was contacted by another customer service rep (a fourth different person) and was asked to send the part photos and numbers for the third time.The company is not willing to resolve the issue. I spent over 2 hours on the phone with them and about the same amount of time communicating via email.Desired Settlement: Taking into account current company's attitude and its failure to do required steps in a timely manner, I'm probably not going to receive any refund after I send the parts back.So, I would like to get a full refund.

Business

Response:

[redacted],The return paper work was emailed to her on 7/28/15. However, there is no activity which means, she has not return the items or she sent them back on her own. She needs to send this back to receive a refund.[redacted] Label [redacted]Consumer Relations Mgr. ###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The paperwork was sent out only yesterday, and the business is already claiming that I have not sent anything out. And this is after the business couldn't provide me the labels and was deliberately ignoring my inquiries for a month.Also, the details of the paperwork are wrong. It indicates that I am sending back the whole set of rotors and brake pads, whereas I am only returning rear rotors (I mentioned it 3 times, and the so-called business still confused everything). If I ship parts with the current labels, this will lead to even more confusion and I will never get my refund.

Regards,

Business

Response:

[redacted],We applied a refund in the amount of $150.00, on 811/15. [redacted]Consumer Relations Mgr. ###-###-####