Orange County Register

Review: The Orange County Register failed to deliver my Sunday Paper for over 2 months. I cancelled the subscription on 10/23/14 and was promised a refund for 93.40 and have yet to receive my refund.

I have made multiple calls and have never been called back.

I have been waiting for my refund for almost 4 months.

Why can't they just credit my credit card???Desired Settlement: I want my refund today.

please credit my card.

Business

Response:

We called the customer and informed him that he needs to contact his credit card company; as we released the funds on 10/24/2015. We will follow-up with the customer to verify receipt of the refund and escalate this matter until it is completely resolved.

Review: Failed to deliver the paper as promisedDesired Settlement: Resume delivery, credit all missed deliveries, reimberse my out of pocket expense for buying papers a news stand

Business

Response:

Saturday October 4, 2014, the Register transitioned to a new independent carrier force to deliver the newspaper. While most delivery routes were not impacted, several of you had problems.

Review: NO PAPER FOR GOING ON TWO WEEKS NOW. WANT REFUND FOR THE MONEY I GAVE FOR THE NEXT SIX MONTHS OF DELIVERYDesired Settlement: WANT A REFUND

Business

Response:

Saturday October 4, 2014, the Register transitioned to a new independent carrier force to deliver the newspaper. While most delivery routes were not impacted, several of you had problems.

Review: The OC Register stopped delivering our paper on October 30. We would like to cancel the paper, however, customer service is non-existent. We have a credit balance with them and every day they charge us for the paper but it is never delivered. Chat sessions do not connect, e-mails unanswered, and they are not accepting phone calls. And you cannot cancel on-line.Desired Settlement: We would like a refund of our credit balance as of October 29.

Business

Response:

As requested we have processed a refund of your credit balance as of October 29, 2014. We apologize for any inconvenience we may have caused with the missed deliveries. The refund will be mailed to the address listed on the account. Please allow up to 30 days to receive your refund.

Review: Paid for a [redacted] coupon for the orange county times and never received the newspaper.Desired Settlement: I want my paper

Business

Response:

Our records show a subscription account in the name of [redacted] at

Review: I ordered a deal on [redacted] for a one year subscription voucher with the OC Register. I paid $4 during the sale and my credit card was charged. I activated the voucher and it indicated that I would be receiving my paper in 6-8 business days. Early this week I received a survey from [redacted] asking my opinion about my recent subscription purchase. I gave a bad review of the OC Register as I have not received any of the Sunday newspapers that I was supposed to receive after activation within the 6-8 business days. I received another follow up email survey from [redacted] asking my opinion about whether my problem was with their service or OC Register; I indicated OC Register. At the end of this week I received a billing letter in the mail from the OC Register stating that I received Sunday Only service from them during 7/12/15 through 8/2/15 and owed them $3.23 for a balance due to my discontinued subscription. 1) I didn't discontinue a subscription - I merely complained to the vendor who I purchased the voucher from that I had NOT been receiving the product on a survey that was emailed to my attention; 2) I had already paid for the year in advance and have not been provided the product including during the dates indicated on the billing invoice so the OC Register is double billing people as well as not providing the product. In addition I spoke to two separate people at the Register who could not have been more clueless. 1) If I purchased a voucher and activated why would [redacted] be asking for my opinion about my recent purchase; and 2) If the papers take 4 to 6 weeks to get to the customer why would you send a bill to a customer for a discontinued subscription on a product they have not received during that time period and where did my original payment go?Desired Settlement: I want an apology from OC Register, I want this bogus billing charge removed and I want them to learn how to work with group couponing like the OC Times which I purchased prior to the OC Register and has done a fantastic job ensuring that I get my paper on Sundays and has never sent me a billing invoice after activation of a coupon.

Business

Response:

Our records show a subscription account in the name of [redacted] at