Orange County Register

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolved

We contacted the subscriber to confirm that the refund check was mailed to the customer at the address listed in the complaint on 1/19/We will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved

A few months ago I went thru hell trying to get my newspaper delivered. I called daily and they promised they would deliver my newspaper every single time. After months they actually owed me money and I canceled. Someone told me that they had gotten their act together and that they were now receiving their paper so I thought I would try getting a subscription again. WRONG! I placed a new subscription to start on Sunday today is Wednesday and I haven't seen a newspaper. I have called everyday with promises and more promises made. RIDICULOUS!

Horrible! I can't get my newspaper delivered. I canceled then went back and now I am going through the same thing again. Huntington Beach, Costa Mesa, Fountain Valley everywhere but Westminster. What is wrong?

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedThe customer is
satisfied with our initial resolution of extending the subscription service at a lower price point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The O.CRegister was being delivered for approximately to days prior to this Monday, December 1stOnce again I have not received my paper for these past days, Upon calling the number to report missing papers, the auto response to my account phone number was I was not recognized as a subscriber My OCR contact, *** *** returned my call and was informed of these issuesHe apologized and said he would be working to restore delivery as well as a possible correction to the incorrect automated phone call response.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Your prompt and timely responses (especially over this Holiday Season) was a Christmas gift in and of itself, and greatly appreciated.Regards,
*** *** P.S. Incidentally, no publications were ever delivered to or accepted by me at my residential address or elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response I got is the same response I have received every day that I have complained to the business entity. They have no intention of resolving this issue in a timely matter, or it would have been taken care of long before days passed. Out of total frustration with this business, I canceled our subscription. I just felt that same old answer, same old excuses were going to get me the same old result. I resolved the issue not the business
Regards,
*** ***

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveriesOur goal in the days and weeks ahead is to make things right, and we are making rapid progressWe will follwith the consumer to
verify delivery times and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

We contacted the subscriber to confirm that we have canceled the automatic payments effective 12/17/We will follwith the customer to verify the delivery placement location and escalate this matter until it is completely resolvedA credit has been processed for all of the missed
deliveries
Our goal in the days and weeks ahead is to make things right, and we are making rapid progress

Saturday October 4, 2014, the Register transitioned to a new independent carrier force to deliver the newspaperWhile most delivery routes were not impacted, several of you had problems
If you are among those who have encountered an issue, we apologize for letting you down and are working
around the clock to make it rightPlease contact our Customer Service team through ocregister.com/go/delivery or email [email protected] you have already done so, no further action is neededYou will not be charged for the days where there were mistakes with your paper
Here are specific actions underway to correct the issue:
-The Register has doubled Customer Service staffing levels since Saturday to respond to all individual inquiries as quickly as possible
-Our delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet your expectations as quickly as possible
-We are developing a network of pickup locations where subscribers can pick up a complimentary copy of the newspaper as an alternative until each route is corrected and running in full forceSubscribers may also visit the Register’s offices at NGrand Avein Santa Ana weekdays from a.mto p.mand weekends from a.mto p.m
Our goal in the days and weeks ahead is to make things right, and we are making rapid progress
We have made contact with the subscriber to confirm that we have cancel the delivery service and apologized for any inconvenience we may have caused with the missed deliveriesAs requested the delivery service has been scheduled to stop effective October 29,

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedAs requested the
subscriber has been credited for all of the missed delivery days

We have contacted the subscriber and verified that we have corrected the issue with missed deliveries on this routeWe will follwith the customer to verify that the issue with late deliveries has been corrected and escalate this matter until it is completely resolvedA credit has been
processed for all of the missed/late deliveries

We called the customer and informed him that he needs to contact his credit card company; as we released the funds on 10/24/We will follwith the customer to verify receipt of the refund and escalate this matter until it is completely resolved

We have contacted the subscriber and as of 12/01/we have not corrected the issue with missed deliveries on this routeOur delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet expectations as quickly as possibleWe will follwith the customer to verify delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business responded that "...[they] have corrected the issue." The issue has NOT been corrected; we have yet to receive delivery (that's the "issue"!) of the product
Regards,
*** *** (***)

We have contacted the subscriber to confirm that we have corrected the issue and apologize for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedAs requested the
subscriber has been credited for all of the missed delivery days

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In review of the subscription file, our records show that a delivery service was started on 11/19/at the address listed in the complaint .We will take the appropriate counseling/training steps with the sales agent responsible the solicitation call and subsequent delivery serviceBased on the
information provided in the complaint it is our judgment the delivery service was not authorized by the customer and the balance owed on the account is not validA credit adjustment was made to zero out the balance owed on the account
We can assure this customer that the account was not referred to any credit bureaus or credit profilersWe apologize for any inconvenience we have caused with the unauthorized delivery service

call attempts 2/6…2/8…2/10. On 3rd call left message for customer asking if he had received the refund check for the credit balance as of 10/Left call back number for customer ***