Orange County Register

We have contacted the subscriber and as of 11/28/we have not corrected the issue with missed deliveries on this routeOur delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet expectations as quickly as possibleWe will follwith the customer to verify delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

We have made several attempts to contact the subscriber to confirm that we have corrected the delivery issueWe will follwith the customer to verify delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

We have made a second attempt to contact the subscriber to confirm that we have corrected the delivery issuesWe will follwith the customer to verify the delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed deliveries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There has been NO refund issued to my credit card as of December 23, Last week a member of the renewal/retention team, Susan, called me to say my request for a refund was being passed along to a supervisor, David Armenia, with priority status There was no timeline given as to when I could expect a refund Status is still unresolved.
Regards,
*** ***

As requested we have processed a refund of your credit balance as of October 29, We apologize for any inconvenience we may have caused with the missed deliveriesThe refund will be mailed to the address listed on the accountPlease allow up to days to receive your refund

December 19, 2014To: Revdex.com of San Diego & The OC RegisterTo Whom it May Concern:This memo is to briefly outline my conversation with the OC Register since my complaint was filed and to correct some of the facts presented by the OC Register in their response.Below please find the response from the OC Register to my complaint. My corrections and updates in red:We have made several attempts to contact the subscriber to confirm that we have corrected the delivery issue. The OC Register admitted that they made several contacts but with the wrong parties because they did not have our current address and phone number on file for some reason. They called me on the phone number supplied with Revdex.com complaint. We will follow-up with the customer to verify delivery and escalate this matter until it is completely resolved. A credit has been processed for all of the missed delivery days. The OC Register and I did speak about the service issue they were having and finally resolved the matter with an extended subscription for the outstanding issues that were never delivered over the last 6 months. Our settlement included future subscription services until end of July 2015. As requested we have processed a refund of the credit balance on the account as of November 10, 2014. The refund check in the amount of $26.78 was mailed to the address listed on the account. We have not received any remuneration for the OC Register’s failure of service in the form of a check from them as of the date of this memo.As of the date of this email, the matter has been resolved. The OC Register has extended to us the added subscription as explained above. However, we have never received a check as described above. We suspect that since they did not have our correct contact information, the check was made out to someone else, and sent elsewhere.Thank you for your help.Sincerely,[redacted]

We have made a second attempt to contact the subscriber at #[redacted] to confirm that the refund check was mailed to the customer at the address listed in the complaint on 1/26/2015. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive any messages today from the OC Register, and I know they have my correct phone number.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not seen a bill yet that reflects my discount for missed papers and I would not want to consider this problem resolved until I see a positive pattern of customer service response.  I did receive a call on Dec 10th from a rep verifying I am receiving a paper every day.  I am in fact receiving a paper it is still being barely thrown onto my driveway and it was very wet this past Friday - although it was on the driveway for a number of hours since I was not home - still the red bags they use are cheap and every time it has rained  - I have had a wet paper..
Regards,
[redacted]

We have contacted the subscriber to confirm that we have corrected the issues of missed deliveries and wet papers. We will follow-up with the consumer to verify delivery and escalate this matter until it is completely resolved. A credit has been processed for all of the missed delivery days....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received my Sunday paper on December 14, 2014.  The OC Register has credited my account.  I will however, not consider that this resolution satisfactory until my deliveries become routine.  If the deliveries continue, and if the credit has been made to my account, I will then and only then consider this complaint resolved.
Please note you gave me only the choice of yes its resolved or no it isn't, so I felt the need to revise your standard letter because my stand is somewhere in between the two choices.
Regards,
[redacted]

In reference to complaint number [redacted], I have recieved communication from the business named in the complaint. I believe they are working toward a resolution so you may close this case. Thank you for your assistance,[redacted]714-350-1603

As requested we have processed a refund of the credit balance on the account as of October 13, 2014. We apologize for any inconvenience we may have caused with the missed deliveries. The refund check in the amount of $115.79 was mailed to the address listed on the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We contacted the subscriber to confirm that the refund check was mailed to the customer at the address listed in the complaint on 1/19/2015. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveries. We will follow-up with the consumer to verify delivery and escalate this matter until it is completely resolved.

We have made several attempts to contact the subscriber to confirm that we have corrected the issue and apologize for any inconvenience we may have caused with the missed deliveries. We will follow-up with the consumer to verify delivery and escalate this matter until it is completely resolved. As...

requested the subscriber has been credited for all of the missed delivery days.

Revdex.com:
Today, April 8th 2015, I received a check from the OC Register for the amount due to me.  In reference to complaint ID [redacted], I consider this complaint resolved.Thank you very much for your assistance.  Without your help I may never have received my refund. 
Regards,
[redacted]

We have contacted the subscriber and verified that we have corrected the issue with missed deliveries on this route. We apologize for any inconvenience we may have caused with the missed deliveries.

As requested the refund check in the amount of $16.20 was mailed to the address listed on the account on 4/6/2015. Please allow up to 7 days to receive your refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.