Orange County Register

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Saturday October 4, 2014, the Register transitioned to a new independent carrier force to deliver the newspaper. While most delivery routes were not impacted, several of you had problems.
If you are among those who have encountered an issue, we apologize for letting you down and are working...

around the clock to make it right. Please contact our Customer Service team through ocregister.com/go/delivery or email [email protected]. If you have already done so, no further action is needed. You will not be charged for the days where there were mistakes with your paper.
Here are specific actions underway to correct the issue:
-The Register has doubled Customer Service staffing levels since Saturday to respond to all individual inquiries as quickly as possible.
-Our delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet your expectations as quickly as possible.
-We are developing a network of pickup locations where subscribers can pick up a complimentary copy of the newspaper as an alternative until each route is corrected and running in full force. Subscribers may also visit the Register’s offices at 625 N. Grand Ave. in Santa Ana weekdays from 8 a.m. to 5 p.m. and weekends from 8 a.m. to 3 p.m.
Our goal in the days and weeks ahead is to make things right, and we are making rapid progress.
We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveries. We will follow-up with the consumer to verify delivery and escalate this matter until it is resolved. As requested your subscription has been credited for all of the missed delivery days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Saturday October 4, 2014, the Register transitioned to a new independent carrier force to deliver the newspaper. While most delivery routes were not impacted, several of you had problems.
If you are among those who have encountered an issue, we apologize for letting you down and are working...

around the clock to make it right. Please contact our Customer Service team through ocregister.com/go/delivery or email [email protected]. If you have already done so, no further action is needed. You will not be charged for the days where there were mistakes with your paper.
Here are specific actions underway to correct the issue:
-The Register has doubled Customer Service staffing levels since Saturday to respond to all individual inquiries as quickly as possible.
-Our delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet your expectations as quickly as possible.
-We are developing a network of pickup locations where subscribers can pick up a complimentary copy of the newspaper as an alternative until each route is corrected and running in full force. Subscribers may also visit the Register’s offices at [redacted] Santa Ana weekdays from 8 a.m. to 5 p.m. and weekends from 8 a.m. to 3 p.m.
Our goal in the days and weeks ahead is to make things right, and we are making rapid progress.
We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveries. We will follow-up with the consumer to verify delivery and escalate this matter until it is resolved. As requested your subscription has been credited for all of the missed delivery days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Feb 4, 2015 at 5:13 PMSubject: Re: You have a new message from the Revdex.comTo: "[email protected]" <[email protected]>I received my check. Thank you

We contacted the subscriber and verified that we have corrected the delivery issues. We will follow-up with the customer to verify the delivery and escalate this matter until it is completely resolved. A credit has been processed for all of the missed deliveries.
 
Our goal in the days...

and weeks ahead is to make things right, and we are making rapid progress.

We have made several attempts to contact the subscriber to confirm that we have corrected the delivery issue. We will follow-up with the customer to verify delivery and escalate this matter until it is completely resolved. A credit has been processed for all of the missed delivery days....


  As requested we have processed a refund of the credit balance on the account as of November 10, 2014. The refund check in the amount of $26.78 was mailed to the address listed on the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please close complaint [redacted] as the business has resumed my subscription distribution.  Thank you Revdex.com.

We apologize for the inconvenience we caused with the delivery service beyond the desired stop date. Based on the information provided in the complaint we have stopped the subscription service effective 1/11/2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and this complaint is resolved.
Regards,
[redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The OC Register has not left any messages on my message machine at home.  My phone collects phone numbers for missed calls and none of the missed calls have been from the OC Register.   The OC Register has sent zero emails to try and contact me.  Therefore, I believe that the OC Register has acted in additional bad faith by lying that they have attempted to contact me.  Thus, they have not tried to resolve this issue and have not started delivering the newspaper.Please direct them to send me emails to correct the problem, so we arrange further conversation
Sincerely,
[redacted]

We contacted the subscriber to confirm that we have corrected the delivery issues. We will follow-up with the customer to verify the delivery and escalate this matter until it is completely resolved. A credit has been processed for all of the missed deliveries.
 
Our goal in the days...

and weeks ahead is to make things right, and we are making rapid progress.

Resolved: Action taken refund processed to credit card on 12/19/14 for $81.42. Service…customer is now receiving the paper every day.                              [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted] of the OCR did call and is in the process of seeing if gate entry into my condo complex is one of the issues for non-delivery.  I have referred him to the on-site-manager to see if there is a code given to use for entering.  The LA Times has had no problem with deliveries and in the past years the OC Register also has had access to this complex of 255 units..(The Versailles).
[redacted] said this might not resolve the immediate problem, but he will continue to see what can be done to re-start the delivery of paid subscribers in our complex.Sincerely,[redacted]

Our records show a subscription account in the name of [redacted]  [redacted]. The customer's last payment was debited on 3/30/2014 in the amount of $162.86, for the 52 week service period 3/27/2014 – 3/26/2015. The payment amount was adjusted for the service...

period that was not delivered October 2014 – March 2015 and refunded to the customer’s credit card effective 12/18/2014. Please allow up to 3 days to receive the refunded amount of $81.42 to the credit card account.

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveries. We will follow-up with the consumer to verify delivery and escalate this matter until it is completely resolved. A credit has been...

processed for all of the missed delivery days.