Orbitz

August 16, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr [redacted] complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on June 27, the customer self-booked a hotel reservation for one traveler using Orbitz.comThe customer purchased a one night hotel reservation at L [redacted] Hotel [redacted] , checking in on August 16, and checking out on August 17, The hotel totaled $64.21.On July 13, the customer submitted a best price guarantee claim for a hotel totaling $After reviewing the claims we understand that some claims were denied due to the lower rate not be available at the time of validationWe apologize for any inconvenience this lapse in time may have causedWe would also like to apologize for the customer service issues experienced in trying to obtain a price match of the reservationWe would like the customer to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.After further review of the lowest price match submitted by the customer on July 13, we are able to validate the customers claimAs of August 16, Orbitz has submitted a refund of $along with $worth of OrbucksIt may take up to days to post to your account and up to billing cycles for the credit to appear on your statementThe timing is based on how long it takes your bank to process.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Corporate Customer Service

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: If I had been able to see the state line inn prior to booking, Orbits only shows a picture of the bed, I most definitely would of cancelled the booking within the time frame, this Inn is very poorly promoted on the Orbitz website, they do not advise that people live in this hotel , they do not advertise that the cat urine smell is overwhelming, they do not have a clean facility, they do not have cleanliness or an area to provide the "free continental breakfast", the vending machines are filthy, the room and linens are the odor of smoke and cat urine, I was actually scared to stay at this Inn when I seen the old run down vehicles, people standing in groups outside, I was worried about my vehicle, as I said, if orbitz advertised the filth of this facility I would of never booked this reservation as after leaving like I noted in complaint there were more hotels at the very next exit that were very acceptable, nice, clean, no cat urine odor and no one "living" in the hotel, and the room was the exact same price, and there facility had a dining area that did provide a very nice breakfast Sincerely, [redacted]

January 20, Revdex.com Orbitz Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a shuttle services We were unable to locate an account associated with the itinerary number or email address providedPlease provide the correct itinerary number so we can better you with this matter We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

August 17, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.Our records indicate that the day after the customer booked his reservation he received an email advising that due to the hotel being sold out they canceled the customers reservationUpon reviewing the customers reservation we are able to verify that the customer chose a “Pay Later” reservationDue to the type of reservation the customer would have to directly interact with the hotel to pay for the room upon arriving at the hotel.Orbitz.com, our affiliates as well as all other online travel sites work off of a live system receiving all inventories from the vendor that control the availabilityUnfortunately, due to the hotels lack of availability they were unable to fulfill the customers reservation and did not offer any other hotelsAt Orbitz, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as well.We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: you charged me US dollars to cancel I do not believe I should have to pay to cancel when I would have never booked if I had known the booking was in US dollars The Canadian dollar is at an all time low right now I want to be reimbursed my US dollars and I don't want your loyalty points I am going to warn other Canadians so the same thing does not happen to them Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I didn't ask for a refund from the airlines,as the service was not as agreedOrbitz and not the airlines should provide someway of compensation for the inconvenienceI can tell from the reply that Orbitz is not willing to offer anything Sincerely, [redacted]

April 2, Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: S- [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund of the name change fee sustainedOn April 2, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumerOur records indicate on March 19, 2016, the customer called Orbitz to book a packageThe agent booked a package reservation which included a four night stay for two travelers at [redacted] All Inclusive, checking in on March 28, 2016, and checking out on April 1, The itinerary also included a round trip flight operated by [redacted] for two passengers scheduled to depart on March 28, 2016, from Newark, NJ to [redacted] , Quintana Roo and returning on April 1, We can confirm that during the booking of the customer’s reservation on March 19, the agent incorrectly spelled both passengers last namesDue to the error Orbitz has agreed to review the charges that the customer sustained when changing the last name of both passengersWe request the customer reply with an attached a copy of documentation showing the amount sustained to change the customer’s names on the ticketsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

January 5, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a partial refund for an unused flight reservation Our records indicate on October 31, the customer self-booked two round trip flight reservation using Orbitz.com for one travelerThe flights were operated by [redacted] Airways, with flights from Boston, MA to Bilbao departing on December 3, and returning on December 8, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs [redacted] Airways was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable.On December 8, the customer contacted our customer service and spoke to an agent who advised him that the airlines marked the customers return flights as a “no-show”Due to this the customer retains no credit for his return flightOn December 28, Orbitz reached out to [redacted] Airways to advocate on Mr [redacted] behalfThey advised that they will research the matter and contact the airportThey advised that we call back in a couple days to be advised of the resolutionOn January 5, we again contacted [redacted] Airways to request a refund of the reservationThey advised that another follow up email was sent to the airport and to contact them back in a few daysAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

January 05, Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding a refund request for a flight reservationOur records show on December 17, 2016, Mr [redacted] self-booked an Orbitz.com airline reservation via booking number [redacted] , with a trip start date of February 09th, We understand from Mr [redacted] ’s complaint, he was advised the reservation was not completed successfully and a new one had to be madeMr [redacted] was advised that the difference in fare for the new reservation would be refundedMr [redacted] is requesting a refund of $for the difference between the new and old ticket he was advised to purchase and two booking fees of $6.99USDWe have processed a full refund of $238.98USDThis has been documented on the customer’s Orbitz accountOrbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience Mr [redacted] has encountered in resolving this matterAs a refund has been given to and the issue has been resolved to Mr [redacted] ’s desired outcome, Orbitz considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

I was attending a weekend conference out of town and had a client request my presence on Monday which required that I stay the night there Sunday I booked a hotel on Orbitz for Sunday as they had a reasonable price but Orbitz defaulted to the following Sunday and I did not notice until checkout that the reservation was a week later than I wanted I called their customer service to move the reservation up a week and got someone on the phone but was put on hold while I looked up my confirmation number on my phone (the only way to access it at the time) while still on the call which took no more than 30-seconds Instead of waiting for me to get the number, the rep hung up on me I called the hotel and they were more than willing to reschedule but since I booked through Orbitz their hands were tied I called Orbitz back twice more but never was able to get anyone on the line this time Sunday came and I booked a room somewhere else through another company as I was sick of dealing with it and getting nowhere and they were closed after my conference concluded When I returned home I called again and went through the cancellation process through their automated system, but Orbitz kept all of my money even though I never used the reservation I called customer support and they said they could not do anything about it So I wasted $for nothing because their customer service representatives don't have the patience to wait while I look up a confirmation number, or even answer subsequent calls so I could reschedule my room Even more frustrating is that I had to pay for another hotel at nearly the same rate since I was not able to reschedule my original booking What should have been rescheduling a $room turned into a $one night stay and a waste of money Not only do I not recommend this company, I feel their practices are unethical and dishonest I will never use this company's services again and recommend you do not either Whatever savings they offer are far outweighed by their lack of customer service and terrible policies

Dear [redacted] , Thank you for the follresponseAgain, I do apologize for your continued disservice with OrbitzWe certainly empathize with the inconveniences you encounteredHowever, we feel that Orbitz disclosed all correct pertinent travel information regarding your itinerary at the time of booking As Orbitz is a US based company; all the fares on our website are in USD unless otherwise notedThe reservation was canceled and refunded, minus the refund penaltyAs the funds for the tickets are with WestJet and not Orbitz; we are unable to honor your request to have the refund penalty refunded [redacted] , thank you again for allowing me to review this with youSincerely, [redacted] Orbitz Customer Relations Chicago, IL

April 14, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Edward [redacted] (Revdex.com case number [redacted] ) regarding a car reservationWe understand from Mr [redacted] complaint he requesting a refund of the insurance purchased for a recently unused car reservationOn April 14, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on January 31, the customer self-booked a car reservation with OrbitzThe customer reserved a [redacted] or similar with [redacted] The car is due to be picked up on March 19, 2016, in Cancun and returned to the same location on March 25, The customer also purchased “Car collision damage protection”.We can confirm that on March 31, the customer emailed our customer service requesting a refund of the car insurance since the car reservation was never utilizedDue to security purposes Orbitz is unable to process refunds requested via email.As an effort to advocate on the customers behalf we contacted [redacted] on April 14, [redacted] advised us that on March 19, Mr [redacted] was unable to utilize the car reservationDue to this we are able to refund the unutilized “Car collision damage protection”As of April 14, a refund of $was processes to the customers original form of paymentThe time it takes the refund to post to the customer’s account depends on the time it takes the Mr [redacted] credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a Best Price Guarantee for a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund due to locating a lower price within hours of booking her reservation.Our records reflect on August 4, the customer self-booked round trip flight for two passengers on Orbitz.comThe customers flights were operated by ***Asia, departing from Ho Chi Minh City to Bangkok on April 9, and returning on April 12, This flight reservation totaled $441.25.On August 4, the customer submitted a Best Price Guarantee claim for a slight totaling $The same day the customers claim was denied due to not specifying the cabin classAfter further reviewing the customers Best Price Guarantee submission and the Best Price Guarantee terms and conditionsWe have to deny the customers claims due to the customers screenshot not including the cabin classPlease review the Best Price Guarantee terms and conditions and link below:https://www.orbitz.com/p/info-other/guaranteesMust be "Apples to Apples" ComparisonThe Best Price Guarantee is available only for exact itinerary matchesFor example, the specific ***line and cabin class (First, Business, Premium Economy or Coach/Economy), hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Orbitz.com.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: After I received your previous answer from April th, I called ORBITZ on April 15th I spoke to [redacted] at 4:p.m and after hrsOn the phone, they did not know anything about the ORBITZ CASE # O- [redacted] [redacted] told me that there is no file about this number, and I needed to call again to Revdex.com, because they have no idea about the case number; and after that, I requested to speak to a supervisorAftermin., another woman (whose name is ***) answered the line and she told me to call [redacted] ; I replied that I had received an Email from Revdex.com saying that the problem was solved, and that the only thing that I needed to do was to call and re-book my flightNevertheless, she kept saying that it was me who had to call [redacted] Besides, she sent me an E-mail (which I added) of what I had to doAs I said before, ORBITZ is just disregarding the importance of this problem, and they do not really want to deal with this situation seriouslyIn conclusion, after another 4-hour long distance call, I am back where I startedPlease help me move on to the next stepThis is so frustrating! I really do not want ORBITZ to take advantage of me Sincerely, [redacted]

Orbitz offers some great deals but can't deliver on what they offer I wasted hours trying to book a flight that after entering everything it states that it cannot complete the booking, try again later After trying again later and entering all the information again, same result So I called Orbitz, after being on hold for several minutes they could see what the flights I was trying to book and the Orbitz representative was very kind and helpful and said let me book those flights for you After I repeated all the information again and she entered it, she got the same result She then offered me the flights at a higher price, I said OK She had to obtain and enter all the information again (multiple flights and multiple passengers) Same result, could not complete the purchase She offered other flights at a much higher price I asked how Orbitz can offer flights that they can't deliver I understand that prices can change but times during one call? She tranferred me to a manager After being on hold for several minutes, Orbitz hung up on me I recommend that you don't waste your time, book directly with the airlines

Dear [redacted] , The Better Business Bureau has shared your recent correspondence pertaining to your schedule change for your Orbitz confirmation number [redacted] I appreciate the opportunity to review your account and respond to your concernsIt is my understanding, there was a schedule change on your flight on [redacted] Airways, and you were not notified by Orbitz, which caused you to cancel your flight, because there no other flight options for next four days I have checked your reservation history and do see an airline schedule change in your itinerary historyIt is recommended that all customers reconfirm their flights with the airlines hours prior to departure for any last minute changes they may have We certainly regret that your “My Trips” did not properly update, and that the email notification advising of the change in schedule was not received Although the schedule change is viewable in your itinerary history, your reservation did not fall into the proper queue for attention At this time, we are unsure how this unfortunate situation occurred Also I found that your airline tickets, hotel and car reservations have been refunded to your account on file Nevertheless, we apologize again for any inconvenience this has caused, and as a gesture of our sincerity, I have placed loyalty point into your account These are available for you to use immediately toward a prepaid qualifying hotel booking [redacted] , thank you for bringing this issue to our attentionOrbitz values your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

April 8, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is unhappy with the customer service received while attempting to utilize his airline creditOn April 8, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate that on March 1, 2016, the customer self-booked a one way flight reservation on OrbitzThe flight reservation was operated by [redacted] , with flights departing from Ontario to British Columbia on April 1, 2016.As an effort to advocate on your behalf we contacted [redacted] They explained that Mr [redacted] is able to call them directly to utilize his credit for the canceled flight reservationThey also advised that the customer will be charged a $change penalty fee when utuluzing the creditFor Mr [redacted] to be able to utilize the credit he must call and provide ticket number [redacted] As of March 22, the customer called Orbitz to cancel his flight reservationWe are able to able to verify that the customer has contacted Orbitz multiple times attempting to utilize his credit for a new flightWe are able to confirm that when Mr [redacted] canceled his flight he was told that he would be charged a $fee along with any difference in air fareDue to a system issue the agents were unable to utilize the credit towards a new flightSince Mr [redacted] was provided incorrect information by our agents in regards to the change penalty fee, if the customer chooses to call Orbitz to book his new flight reservation with his remaining credit we will honor the change penalty fee as being $To assist the Orbitz agent that is booking your flight reservation please provide case number We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear [redacted] , The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you were upset the Best Price Guarantee for your stay at the [redacted] Beach Hotel was deniedI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you Upon further research, we do show on February 13, 2016, you did submit a request for price matching through our Best Price Guarantee program; however, your request was denied due to the type of room used in the comparison being different After reviewing your claim we agree that the room types, while having a different title, are in fact the same room types; therefore, we will honor your request for the Best Price Guarantee refund and Orbucks addition Once you have completed your travel please contact Orbitz and provide your case # S- [redacted] and ask the agent to add your $in Orbucks and refund of $for your claim on itinerary # [redacted] Travel does have to be completed and the Itinerary fully utilized before these can be awarded [redacted] , we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL / [redacted] Style Definitions */

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Dear Mr***: Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for this disappointing experience It is my understanding you are having trouble in using your canceled ticket credit when contacting Orbitz In reviewing your booking history, I find that upon speaking with a supervisor on February 20th, she searched dates and for the flights you requested, however, due to the cost to make the change, you declined to process the ticket at that time Please know that per the airline ticket fare rules, the new ticket base fare must be equal to or higher in base fare than the original ticketThe fare cannot be lower The airline mandated change fee of $150.00, plus any fare difference, along with our $service fee will be collected at the time of booking Ms***, if you would like to process the ticket change per the airline ticket fare rules, please contact our Customer Care Team at XXX-XXX-XXXX for assistance Please know that we are mandated to exchange tickets in accordance with the airline ticket fare rules Mr***, I hope this information is helpfulWe appreciate your business and hope for a future opportunity to service your travel needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 11, 2014/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to hear this audioNo where in the audio will you hear that I was told that the ticket price for rebooking must be equal to or greater than the original ticket priceAlso, I never said that the agent said I would only have to pay for rebooking, rather that was what I would have left for a ticket after fees are taken outAgain, if the ticket price must be equal to or greater than the original ticket, why did they tell me a price lower than the original ticket priceThey should have told me that the fees must be added to the top of the original ticket priceYou dropped the ball on telling me that the ticket must be of equal or greater value and that the fees must be applied above the original ticket priceAgain, your company failed to proper inform me of what all the requirements would be to rebook when I canceled, which makes it your fault Final Business Response / [redacted] (4000, 13, 2014/03/05) */ Dear Mr***: Thank you once again for your continued correspondence and persistence Please know that airline ticket fare rules were supplied to you on the date of booking Our agent advised the airline change fee, plus any fare difference would be collected Please know that we are unable to allow you to hear the call as this information is proprietary We have given this matter every consideration and at the same time, provided you detailed responses regarding itWe regret your on-going unhappiness with our service As we have evidently reached an impasse, I must advise that there is nothing further we can do in this matterHowever, if you contact Customer Service we can reissue your ticket within the ticket airline fare rules Regards, [redacted]

May 4, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund for a flight reservationOn May 4, 2016, we attempted to contact Ms [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Upon further research, we are unable to locate an Orbitz.com account related to Ms [redacted] complaintWe respectfully request that the customer provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] ’s concernsIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service