Orbitz

Initial Business Response /* (1000, 5, 2015/08/28) */
Dear Mr***
Per our phone conversation today, I have contacted our sales representative at***
to assist in authorizing either a waiver for a refund of the original ticket for *** or an authorization to change the name on
the existing ticketI will also continue to monitor the booking for updates by our Customer Service representatives
Thank you for reaching out to us in this matter, we appreciate your business
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by the orbitz customer relations associate that they would assist in authorizing either a waiver for a refund of the original ticket for the party in need of name change or an authorization to change the name on the existing ticketNeither was deliveredInstead another customer service agent*** told me that there was nothing more they could do unless I wanted to cancel my flight and pay 500$ cancellation fee per ticketThat is more than 300$ per letter when all that needed to be done was add an UEL to*** to make***UELSeriously, how is this impossible? The customer's name, date of birth, passport *** and demographic information all would remain the sameThe fact that they are ok with allowing an airline that they work with to charge 1000$ for three letters just to update a current ticket is absurdI also called on Tuesday Sept 1st and was told a reply would be given within hoursOne was not receivedIt took nearly two weeks and over 4hrs of phone time to address this issueDue to the fact that Orbitz is unwilling to stand up to the airlines on my behalf I now will have to include the credit card company in attempt to get my money back, if it is even possible
Final Business Response /* (4000, 9, 2015/09/09) */
Dear Mr***
With regard to the waiver requests through the airline, we made the request initially two weeks ago
Changing a name on an existing ticket unfortunately is not a simple matter.*** Airlines issued the ticket, not Orbitz, and their fare rules apply.*** does not allow name changes, so this further complicates the issueMost airlines, including U.Sdomestic carriers also do not allow name changes
They specify the name must match what appears on the passport
When working with our airline vendors, especially foreign carriers, the response time may be very prolongedIt is not uncommon for it to take several weeks to receive a responseWhen I spoke to you on the phone, my suggestion was to rebook the ticket under the name***, and then we would work with*** to request a waiver for a refund of the original ticketUnfortunately, this process is not instantaneous and may take quite some timeThey did respond to me yesterday and asked for the new
ticket informationWhen I looked at the bookings, however, I noticed that you did create a new booking under the name of ***, but there now appears to be another booking for yourself, along with the new one for himLooking further, I am not showing you canceled the previous booking you hadIt appears that you changed the very first flight on United from San Francisco to Las Vegas to a different flight timeThe original booking for you for the United flight departing at 409pm is still showing confirmed, as well as space on the other flightsIn this case it is now double booked, so in order to prevent your booking being canceled by the airlines, it is necessary for you to cancel the booking that you will not be usingThe original booking is under Orbitz locater ***The new booking is under Orbitz locater*** If you will not be using the original booking under ***, this should be canceled, so as not to hold duplicate spaceFor future, it is best to make changes to an existing booking, rather than create a new booking separately
I am still working with*** to try to secure a refund on the original ticket for ***
Thank you,
***
Orbitz Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The first time I called in, after being on the phone for hours, one of your customer service supervisors said she would book the tickets and cover the fare difference since the error was no fault of my ownIt is important to note that at this time the fare difference was only $She said she new I had been on the phone a long time and would take care of this and then call me back within an hourShe never called backAlso, I booked tickets for two adults, not oneFurthermore, while all this was going on, your website orbitz.com said "your booking is confirmed, there is no need to reconfirm your booking" So if I had not happen to notice the email saying the reservation had been cancelled, I would have assumed that all was well with my flightFinally, I had been told several times when calling in that my case had been "escalated to a higher team" and a "specialized agent" these teams or agents never called me backFinally, after being told repeatedly that the charge made by Orbitz would fall off my card, it never did and I had to file a chargeback to get it removed
Sincerely,
*** ***

September 29,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint ***) regarding the advertising issues.
We understand from Mr*** complaint, he has been receiving numerous advertising spam emails and after trying to unsubscribe online, issue has not been resolvedThe customer is requesting assistance with unsubscribing his email address from receiving advertising emails
Upon researching the customer’s complaint, we can confirm Mr*** email address, has been removed from Orbitz email offers distribution database
We regret any inconvenience Mr*** encountered in the past when trying to resolve this matterAs the issue has been resolved to the customer’s desired outcome, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the airline reservation that was requested with *** Airlines and *** Airlines. You feel that the booking was canceled; however, you are seeing charges on your credit card account from ***
Airlines. On behalf of Orbitz, I apologize for any confusion this has caused, and appreciate the opportunity to review your account and respond to your concernsOur records indicate that on February 15, 2016, a combined one-way fare flight reservation under itinerary# *** was reserved using the self-service tool on the Orbitz websiteTravel on May 6, 2016, is with *** Airlines, departing from Dallas, Texas to Denver, ColoradoTravel on May 8, 2016, is with *** Airlines, departing from Denver, Colorado to Dallas, Texas, for one passenger. Upon further research, we were able to confirm that you contacted us on February 17, 2016, and was advised to contact *** Airlines directly as the *** Airlines portion of the flight reservations had not been confirmedWe have tried to reach you by phone concerns your complaint, but unfortunately, we were unable to reach you. In order to better assist you, we request that they submit a copy of your credit card statement with the charges from *** Airlines, so that we may further research your complaintYou may submit the documentation via the submission link on the Revdex.com websiteWe ask that you omit any personal information from the documentationMr***, we look forward to your response. Thank you again for the opportunity to address your concerns.Sincerely, *** ***Orbitz Customer Relations Tell us why here

July 31, Revdex.com Chicago & NIllinois Complaint Department Re: *** Case: *** Dear Revdex.com, Thank you for taking the time to contact ***, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention***, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on July 5, 2017, Mr*** booked a one-night stay at the *** *** Suites from July 5, 2017, through July 6, He stated that after booking this reservation that he discovered there were requirements that he would not be able to meet since he booked his reservation for the same dayWe understand from Mr***’s complaint that he arrived for check in and no one was there to greet or assist himAt ***, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we do not view this complaint as something *** is responsible for, because we value Mr*** as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaintA refund in the full amount of the booking $was issued to the original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly the credit card company processes refundsAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Correspondence Team

Complaint:
I am rejecting this response because:Dear Madam, First of all thank you very much for your rapid responseI wish it would have been the case in our previous encounter with Orbitz. Due to the fact the we already paid a $fee for changing the date of the ticket on the 8th of December, when my mother's condition was severe (again, she passed away days following that); when in such a case every other business would automatically offer a date change without any additional charge, I do not think I have to pay again another $for changing the date of the flight. I would accept the offer to use the credit for another flight ticket, for the same person - as of me, and the condition that the flight has to be before the 30th of June, however without paying any additional fees. Thank you for your understanding.
Sincerely,
Sharon ***

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are requesting a refund for your reservation to Boston with Orbitz booking number ***I appreciate the opportunity to review your
account and respond to your concernsOn behalf of Orbitz, I would like to apologize for any frustration this has caused youAfter further research we have confirmed when you contacted Orbitz on February 11, 2016, to inquire about making a changes or cancellation to your flight reservation the agent you spoke with an agent who advised that you would be able to change or cancel your flightUnfortunately, per the fare rules placed on the reservation by Delta Airlines no changes or cancellations were allowed; therefore, the information provided to you by our agent was incorrectPlease know as you were provided incorrect information Orbitz has processed a refund in the amount of $for the reservation, back to the original form of paymentThe amount of time it takes to process a refund depends on how quickly your credit card company takes to process refunds***, we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear ***, The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you needed to “courtesy cancel” your reservation, but you were not able to reach anyone at OrbitzI appreciate the opportunity to review and
respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused youPlease know most airlines do give us the option to void a nonrefundable ticket within a specific time period so if there are errors madeThis is a courtesy that we make available to our customersHowever, the time period is very strict, and once the time has passed; we would no longer be able to offer this service***, as this reservation was booked on January 24, to travel on January 24, 2016; you would have needed to cancel this reservation prior to departure of the flightWe do advise in our terms and conditions that if the reservation is not canceled, and the airline tags you as a no-show; the ticket value will be forfeitedBy clicking agree and continue, you acknowledge that you have read and understand the terms and conditionsIf you are not able to reach our 24/service department before the flight departs, you have the option of canceling the reservation on the website under your “My Trips.” *** *** Airlines has declined to offer a full refund, but will only allow a refund for a very small portion of the taxes***, I wish we could offer a more favorable response, but the funds for the tickets are with ***, and not OrbitzWe appreciate your business, and we to have an opportunity to serve you in the futureSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your refund request due to your disappointment in the hotel property. I appreciate the opportunity to review your account and respond to your concernsAs the booking in question was not directly
reserved via Orbitz.com, I did forward your concerns to the appropriate party. We have been advised that due to your continued disappointment, they have granted your refund request. Ms***, thank you again for the opportunity to address your concerns, and we apologize for this disappointing experienceSincerely, *** *** Orbitz Customer Relations Tell us why here

May 23, Revdex.com Orbitz Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from *** *** (Revdex.com case number *** regarding a flightWe understand you are a refund for the difference in a lower price found on a recent flight booked through OrbitzWe researched this matter further and our records show a flight reservation departing from Toronto to Port of Spain was booked via our website on March 27, without any assistance from an Orbitz representative Orbitz has a program we offer to our customers called the “Orbitz Price Guarantee” and the general terms of honoring a price match are as follows: Thanks to the Orbitz Price Guarantee, you can book with confidence, knowing that if you find your flight, car rental, cruise or activity cheaper on our site or another site within hours, we'll refund you the differenceFor packages, you have up until hours after booking and for hotels; we go even further and accept claims up to hours before check in! On May 3, we received a claim for the lower price found in airfare; however the claim was rejected because it was not submitted within hours of booking the reservation as required for flight only reservationsIn light of our findings; while we understand Ms*** concerns we cannot honor a refund in this matterWe regret our response could not be more favorableWe thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Customer Service

Dear Ms***,The Revdex.com has shared your recent correspondence pertaining to your refund request in the amount of $for Itinerary number ***On behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account
and respond to your concerns.Upon reviewing your account, our records indicate on February 1, 2016, you reserved a *** *** Way flight reservation using the self-service tool on the Orbitz.com websiteTravel was departing on *** Airlines, departing April 9, 2016, from Atlanta, Georgia to Los Angeles, CaliforniaOn April 10, 2016, the customer is traveling on *** Airlines, departing from Los Angeles, California to Atlanta, Georgia, for *** passenger.Upon further research, we were able to confirm that you did contact Orbitz to cancel your flight reservations for a full refundOn February 4, 2016, a refund in the amount of $was refunded on the Orbitz Flight ProtectionOn February 12, 2016, Orbitz processed a refund in the amount of $for the flight portion of the itinerary back the original form of paymentThe time it takes for you to receive a refund depends on how quickly your credit card company processes refundsMs***, thank you again for the opportunity to review your account and respond to your concerns. We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, *** ***Orbitz Customer Relations Tell us why here

March 18,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the billing issues
Upon researching the customer’s complaint, we were unable to any account or itinerary related to the information stated in the complaint provided by Ms***Please provide the full itinerary number and or other email address used to book the reservation if further research is needed
***.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the rates set by each airline company that at times could change during a customer’s booking process since they are based on the airline’s seat availability
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the rate issue with your booking under Orbitz locator *** at the *** - *** Vacation Club ***. On behalf of Orbitz, I apologize for any disappointment this has caused, and
appreciate the opportunity to review your account and respond to your concerns We were notified that there was a problem with confirming some reservations at the rate reserved for your travel dates. Hotel rates are manually entered, and the company which handles entering these rates for *** made an error while entering rates for some room types. Mr***, please know that this issue will not be affecting your reservation, and your booking has been confirmed at no additional cost. On your reservation, you will not be requested to pay any difference in rate upon arrival at the property. Mr***, we apologize again for any inconvenience this has caused, but happy that we were able to correct this issue on your behalf Sincerely, *** *** Orbitz Customer Relations Tell us why here

Dear Dr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are upset with the service you received when contacting Orbitz to use a credit from a canceled flightI appreciate the opportunity to
review your account and respond to your concerns On behalf of Orbitz, I would like to apologize for any frustration this has caused youOur aim is to meet or exceed customer expectations, and I regret that in this case, we fell short of our goal Please know I have forwarded your complaint to the Director of our Customer Service Center for review. Clearly, our representatives should have handled your inquiry more appropriately. Our Director will address this issue with the agents to ensure better service in the future Dr***, when you have a credit from a canceled flight you must contact our Customer Service Department to use the credit as this cannot be done on via the Orbitz websitePlease understand while we do regret your disappointment with the service you received, the credit from your canceled flight is a credit with *** Airlines and not with Orbitz; therefore, we do have to follow the rules placed on the reservation by the airlineUnfortunately, as the original ticket was non-refundable, Orbitz is not in a position to provide a refund for the ticket; however, you do still have the credit from the canceled flight, which is valid until October 15, 2016, to use towards a new *** Airline booking Nevertheless, we do value you as a customer and as a gesture of sincerity for your disappointing experience we would like to offer you a $future travel voucher to be used towards your next Orbitz.com bookingOur future travel voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.com. Please reference case number and my letter offering the $future travel voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until February 18, We appreciate your business and do hope you will use Orbitz in the future for your travel needs so we may restore your faith in our products and servicesSincerely, *** *** Orbitz Customer Relations Chicago, IL

January 17,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint ***) regarding the delivery issues.
Our records show on December 29, 201, with the assistance of a sales agent, Mr*** placed a deposit on a cruise reservation with travel dates commencing on May 25, We understand from Mr***’ complaint, he was advised a deposit to hold a reservation could be made with different names that could change thereafterThe customer also stated after trying to change the travelers’ name, no proper assistance was provided by customer supportMr*** is requesting assistance with changing the travelers’ name
Upon researching the customer’s complaint, we can confirm on January 9, 2018, when Mr*** brought this matter to our attention, Orbitz proceeded to confirm with the cruise line that the names and funds were transferred to the correct booking as request by Mr***
Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he encountered in the past when trying to resolve this matterAs the issue has already been resolved to Mr***’ desired outcome, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

I just spent minutes on the phone with an Orbitz representative without them properly resolving my issueLast month I made reservations for a flight and hotel package to Miami for nights for this upcoming MondayJust yesterday I saw on the news that Florida declared a state of emergency due to hurricane ErikaI immediately called Orbitz, they called my hotel, and they advised me that I could move the dates within daysToday I called Orbitz again to make these changes because of course, who wants to go on vacation with the possibility of a hurricane ruining their time, and they told me the new dates were available but it would cost me $to change the dates of my hotel but I would have to change my flights firstWhen I told them about the call from Friday night they said sure we can call the hotel again to see if they will just accommodate meI hung up, called *** Airlines, paid $pp to change the dates, and called Orbitz right backAfter changing my flights, now Orbitz is claiming that I will have to pay $something dollars to change the dates of my hotel! They are insane! The price to change my flights and hotel is same price I originally paid for the packageSave yourself a headache and book separately and directly with hotels and airlinesNow they want me to wait 24-hours for them to investigate "agent error"What I originally thought was a deal is just a hassle and they are just trying to rob me blindBe careful people!! Worst experience ever!!!

Dear Mr***,The Revdex.com has
shared your recent correspondence pertaining to not being able to reserve the
property chosen for your travel to Bogota. On behalf of Orbitz, I apologize for any inconvenience this has caused,
and appreciate the opportunity to review your
account and respond to your
concerns.At Orbitz, we make every effort to
confirm all of our customers’ choices throughout each booking process. However, there are circumstances that can
arise to prevent a booking from being confirmed, and we are unable to guarantee
a reservation until it has been confirmed. Mr***, we certainly apologize
that we were unable to confirm your booking, and any inconveniences this has
caused. Due to your disappointing
experience with our Customer Service Center I have issued $in Orbucks to
your account for future use, but we are unable to redeem Orbucks towards a
reservation that we were unable to confirm. Thank you for the opportunity to
address your concerns. We do appreciate
your business, and hope that we have a future opportunity to serve you.Sincerely,Charlotte ***Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/05/03) */
Hi Mr.***
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your concerns
I understand that a hotel reservation was requested via *** However, you've
stated that the representative did not honor locale requestFurther upon arrival at the hotel, you found that the quality was less than expected for a Star Hotel, 2-night $137.98USD; and requested cancellation with refund, and removal to a more desirable property
Mr.*** regrettably, Orbitz and ***are independent organizationsPlease understand while we share our access to over 750, with ***in an affiliate relationship, as well as assisting with service requests; we are not responsible for hotel quality issues or any property safety/security concernsAll suppliers offered via Orbitz.com and any affiliates are independent and held fully responsible for resolving these internal hotel quality and operational concerns
Unfortunately local property concerns are not within Orbitz or affiliate purview - only the actual hotel management/owner is able to review and improve these aspects of internal hotel operation and customer satisfactionWhen learning of such concerns, Orbitz would reach out to the responsible party- the hotelIn this case, as you mentioned, service representatives immediately contacted the hotel on your behalf
Regrettably their efforts to extract refund on your behalf were unsuccessfulTherefore, as ***refund was denied, ***was not able to provide refund to youPlease know that Orbitz is typically not able or responsible to provide refund in lieu of ***
Further from review of the reservation confirmation immediately received the Cancellation Policy of the hotel as agreed is requires penalty ($70.49USD) in the event of cancellation prior to 2:00PM local check-in; after the reservation is fully non-refundable
Mr.*** I wish that our response could be more favorable as I understand that this occasion was in celebration of wedding anniversaryTherefore as a gesture of goodwill and offer of amicable resolution to your concern, I'm offering either an Orbitz Prepaid Hotel Promotional Code in the amount of $150USD, valid for discount on Prepaid Hotel qualifying Prepaid hotel reservations booked via Orbitz.com prior to May 3, 2015; or refund of the Orbitz/***Hotel reservation in the amount of $137.98USD (waiving the applicable penalty$70.49USD)
Please do let me know if either resolution is agreeable for youI will be happy to issue either the Orbitz Prepaid Hotel Promotional Code or process refund to full card ending ***
Mr.*** please know that if refund to original card is requested, Orbitz would need the full card info provided securely via the Revdex.com as you've reached out to Orbitz.com and not the Affiliate ***for this matter
Thank you for allowing Orbitz to investigate this travel eventWe look forward to your response and do hope for your consideration of our offer
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (2000, 7, 2014/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though we are accepting the response, we are confused as to why Orbitz is blaming ***when we specifically booked through Orbitz and have confirmation numbers from themRegardless, my husband and I talked about it and we would like to accept the $137.98USD and are willing to close this case once the money is receivedLet me know how to further proceed with sending my credit card information so it is sent the the right account
I appreciate help from Revdex.com
Mrand Mrs.***
Consumer Response /* (3000, 13, 2014/05/14) */
***
12:PM (hours ago)
to me
Hi ***
Im so sorry for all these, but Orbitz hasn't email us or done anything else to comply of what they offered
What can we do now?
***
Business Response /* (4000, 15, 2014/05/15) */
Thank you for your considerate response
If you would please provide the full credit card info as requested- I'll be able to process your credit of $137.98USD via the Orbitz.com billing system directlyPlease understand, your original booking was actually made via an independent affiliate
While Orbitz provides service support, access to our hotel suppliers, and some processing - as a matter of business we strive to keep customer records separate secure at all times
For that reason, as we explained in our response - your billing info is required for Orbitz WorldWide to initiate your credit processingYour credit will be returned from Orbitz "coffers"- not *** as a gesture of our goodwill and amicable resolution
Mr.*** , please do provide the requested info via the secure channel of the Revdex.com so that we can resolve this issue quickly on your behalf
Kindly,
***
Orbitz Customer Relations
Chicago, IL
Consumer Response /* (3000, 17, 2014/05/15) */
***
12:PM (minutes ago)
to me
Dear ***
Thank you so much for all your help
Here is my information:
Visa Card *** ***Security *** Name *** Expiration 02/
Any questions do not hesitate to call me
***
Business Response /* (4000, 19, 2014/05/16) */
Hi Mr.*** and Mrs.***
Please know that credit, as agreed, in the amount of $137.98USD has been authorized for card ending *** as provided by Mrs.*** Thank you for providing the necessary info for credit/refund processing
Typically our credits process within 5-business daysPlease do let me know if credit is not receivedThank you for your consideration, patience, and acceptance of our final resolution to your concern
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL
Consumer Response /* (450, 21, 2014/05/21) */
Case ***
Inbox
x
***
8:AM (hours ago)
to me
Good morning ***
Just to let you know that we received the money $from Orbitz
I want to thank your help in resolving this case
Anything else you need, please let me know
***

Dear Mr*** The Revdex.com has shared your recent correspondence pertaining to recent flight to Houston on December 22, 2015. I appreciate the opportunity to review your account and respond to your concernsI have reviewed your reservation history to better understand the
nature of your concernsYou had an airline booking on Lan Airlines that included a connection. However, you go on to say that you were not informed of customs’ requirements. I apologize for any inconvenience this may have caused. Please know at Orbitz, we do our best to support our customers and provide as much information as possible for their tripThere are many ways to share information with our customers about their journey and required entry documentsAlthough we will always try to improve the quality of information offered, we cannot and do not cover every situationMr*** I do understand your frustration in this matterTravel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with proper information and travel alertsAs a self-booking travel agency, many facets of an international itinerary, including customs requirements are left to the customer. Ultimately, it is the traveler’s responsibility to confirm that all proper entry requirements for every leg of their trip, including transit cities, are met prior to their departureMr*** due to your inconvenience, I have placed loyalty points in your accountThese are available for you to use immediately toward a prepaid qualifying hotel bookingMr*** thank you for bringing this issue to our attentionOrbitz values your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, Luisa *** Orbitz Customer Relations Chicago, IL