Orbitz

I reject Orbitz response based on the following reasons:Based on Massachusetts General Law Chapter 93A, I feel that Orbitz displayed unfair business practicesOrbitz seems to have a long track record of not properly displaying their all-inclusive package detailsOrbitz has already admitted improperly displaying the transportation feesOrbitz also incorrectly displayed my package during an all-inclusive search on their websiteOf note, Orbitz has promptly updated their website based on my initial complaintI am again requesting a full refund of the hotel fees.Thank You,*** ***

December 2,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #* ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from Cindy *** (Revdex.com complaint #*** regarding the refund request.
Our records show on November 6, 2016, Ms*** self-booked an Orbitz.com hotel reservation via booking number *** in the amount of $of that amount $were Orbucks and the rest was paid with a credit cardWe understand from Ms***’s complaint, upon cheat the hotel she was advised no reservation was found and after contacting customer support several times no proper resolution was givenThe customer is requesting a full refund of the amount paid for the reservation and further compensation due to poor service given by the hotel and Orbitz customer support
Upon researching the customer’s complaint, we can confirm on November 21, 2016, a full refund of $was process back to each original form of payment, $I Orbucks went back into her account and $went back to the credit card usedWe can also confirm when Ms*** brought this matter to our attention on November 23, 2016, a $coupon was placed on her account
Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she encountered in resolving this matterAs the issue has been resolved to Ms***’s desired outcome with a refund and further compensation given, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Orbitz Corporate Customer Service

Complaint: ***
I am rejecting this response because:I did contact Orbitz and the airlines that I was cancelling and the insurance company and all said they documented it. I was instructed to file a claim with *** responded saying it was declined because it did not meet their criteria either. When I booked the ticket I was advised by Orbitz to get the insurance. When I booked the ticket I was out of the country on active duty and I explained that I didn't know what the orders and dates would beI was advised by Orbitz to get the insurance which I did. I contacted Orbitz and the airline to cancel the second part of the ticket. They BOTH claim I did not. I would be more than happy to provide to you the phone log from my verizon account showing the phone #'s on that document. This is just a way to scam money and time out of me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: To quote Orbitz "Unfortunately, customers
are unable to review the actual amounts during the booking process; only after
the booking is complete, and the confirmation email is generated with the
service fee amount to be advised," So the fee is not disclosed until it is too late to book elsewhere and avoid paying the fee.Orbitz also said “Most airline tickets
purchased on Orbitz.com do not include a service feeCertain tickets carry a
fee ranging from $to $25." For my transaction their fee was more than the $maximum they claim, I was charged a fee of $43.98I am seeking a refund of the $fee
Sincerely,
*** ***

May 31, 2018Revdex.comOrbitzComplaint DepartmentRe: *** Case #: ***Dear Revdex.com,Thank you for your response We have reviewed the documentation/new information *** *** provided to further address his/her concerns.We regret we could not meet the customer’s needsHowever must hold to our rules and restrictions and we cannot honor a refund as previously advised.Thank you for allowing us to address this matter further As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case.Sincerely,*** ***Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10945560, and find that this resolution is satisfactory to me
Sincerely,
Charles ***

Dear Mr***, Thank you for the follresponse, and I do apologize for your continued disservice with Orbitz Please know that we did receive your email you sent Customer Relations and Orbitz responded to your inquires via the Revdex.com Again, I apologize for any inconvenience this may have caused. However, the information to redeem your *** was mentioned in the email that was sent to you last December. In the email, it states to email Orbitz after you booked your reservation and then your account will be refunded the amount of your ***. Mr***, we understand this is not the reply you were hoping for, but we are unable to grant your refund request. The *** is good to use until December 28, 2016. Thank you again for the opportunity to address your concerns Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Han,The Revdex.com has shared your recent correspondence pertaining to a reservation reserved via Kayak; however, you were advised that the booking failed, but you were still charged. On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the
opportunity to review your account and respond to your concerns.Please know that your concerns have been reviewed with Kayak. They have found there was an issue with your reservation properly updating with your ticketing information, and forwarding your email confirmation. Due to the issues you encountered, a refund has been processed in the amount of $USD to the credit card used to reserve the booking. Please allow to business days for the refund to process.Han, we certainly apologize for any inconvenience this has caused. We do appreciate your business, and hope that we have a future opportunity to serve you.Sincerely,Charlotte ***Orbitz Customer Relations Tell us why here

Initial Business Response /* (1000, 5, 2014/12/23) */
Dear ***
The Revdex.com has shared your recent correspondence with Orbitz so we may assist you furtherI understand your flight was oversold, and you had to make other arrangements to get to your destinationThe amount
charge was disputed with our Credit Card Disputes Department, and you would like that amount refunded
I appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience and the inconvenience this caused you
After reviewing your account, I show your reservation that was scheduled for travel on February 21, I'm truly sorry about the difficulty you encountered; however, Orbitz has no control/oversight of airline irregular operations, cancellations or flight delays
When Orbitz learns of such issues, we advise our customers to notify the airline corporate offices directly of any complaintThat way, the airline has an opportunity to review the problem and make any necessary adjustments to their operation and/or servicePlease understand, only the organization responsible for managing airline operations can fully address your concern
Also, airlines do require the customer contact them directly regarding their service issues, especially if compensation is being requestedUnfortunately, in this case, Orbitz is a third partyI apologize for any disappointment in this regard
Please contact United through one of the following methods:
Log onto the airlines' website at www.United.com and navigate to "contact us" and forward your concerns via e-mail
Phone your concerns to: X-XXX-XXX-XXXX
Unfortunately, we are unable to refund the amount charged, as we show the charge was validHowever, as a gesture of goodwill, Orbitz has issued you a $future travel voucher to use toward your next Orbitz.com flight hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the 'Orbitz Travel Document' e-mail to us at ***@Orbitz.comPlease reference case number XXXXXXX and my e-mail offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until December 23,
*** we thank you for bringing this matter to our attentionOrbitz appreciates your business, and we hope to have an opportunity to serve you in the future with your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: ***
I am rejecting this response because: I am not asking for a full refund like Orbitz indicated I am simply asking for the difference between a "non stop" flight and a flight that stops Its not the airlines fault that Orbitz listed the flight incorrectly on their website I should not have to pay for something that I am not receiving There was a change in my itinerary so it is only right that I receive the difference in price for what I am buying I understand that Orbitz has no control over the air lines schedule although they do have an obligation to list the flights accurately This is an issue with Orbitz not ***, or ***n Air Lines
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I believe all calls are recorded and they are able to hear their representative on the phone with me stating that indeed he looked up amd researched and no passport was neededBy purchasing from them they should support and treat their customers with more respectAside from the tickets purchased my husband paid for uber rides back and forth from the airport because tge orbitz rep who I spent over hrs on the phone with told me and guaranteed that he had everyrhing taken care of and my husband would be able to get checked inI also find it very discouraging to hear that the business is not willing to do anything since we went rhrough so much after always buying tickets tgrough themIt is a shame to believe that this is what the company does for their customersI did so research and again so did the orbitz rep who said no passport was needed for infants amd had my husband haul strollers and luggage bavk and forth from home to aiport again after he had already left. I am dissastisfued and will share my negative experience with anyone that wants to hear it. This is not good customer service
Sincerely,
*** ***

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to the cancellation of Orbitz record locator ***, and the service received. It is my understanding that you feel that you did not cancel the booking, but you should receive a full refund
due to the Zika Virus whether you are pregnant or not. I appreciate the opportunity to review your account and respond to your concernsAt Orbitz, we take our customers privacy and security very seriously. With each booking, you are given a specific Orbitz record locator, which is only updated in your password protected Orbitz account, and emailed to your unique email address entered during your booking process. When contacted our Service Center, the automated service requests your private confirmation number prior to being forwarded to an agent on an existing bookingMs***, upon reviewing your account, our records show that you contacted us on January 27, stating that you were pregnant, and since Sao Paulo is an area with the Zika Virus, it was requested that the booking be canceled. The agent canceled the booking, and requested that the medical form be forwarded to your email account so that the medical documentation could be forwardedOur Refund Department emailed you at the email address of ***@hotmail.com on January 27, at 5:39PM Central Time under reference number ***. The requested medical documentation requested was not receivedA follemail was also forwarded on February 24, under reference number ***. On February 24, 2016, we received another call stating you were the callerDuring this call, our agent was advised that you had not yet received the refund on your flight as previously advised when the trip was canceled. Our agent advised that we show that the requested medical documentation had not yet been received as requested. The person stating she was Ms*** advised that she had only received the cancellation email, but not the email with the link to submit the medical documentation. The agent asked if you could check your junk mail, and he was advised that you could not because it is cleaned out weekly. The agent advised that we would resend the email to you so that you could provide the medical documentation, and advised to allow around minutes or so to receive the emailYour reservation has been thoroughly reviewed, and we show that our agent properly canceled the booking as requested. Some airlines are offering waivers of their rules due to the Zika Virus; however, this is only being extended to passengers that are pregnant. To qualify for the waiver, the airlines do require medical documentation stating the passenger is pregnant, and that their doctor suggests they not travel. As we have no yet received medical documentation stating this, your refund request has not yet been submittedMs***, if you do not have medical documentation verifying your pregnancy, you will need to contact us directly, and the booking will need to be processed within the airline guidelines. If you do have medical documentation and would like us to submit the request to *** Airlines on your behalf, please respond to the email link provided with your medical documentation. The link will be listed as belowPlease click the link below to submit your request for a refundSubmit a Medical Emergency Refund Request Thank you for the opportunity to address your concerns. Sincerely, *** *** Orbitz Customer Relations Tell us why here

Be careful using Orbitz I had booked a flight for myself & my mother in Feb to go back to NY in May/early June My mother was diagnosed in May with Cancer wks before we were to leave Obviously we couldn't go Orbitz ran me through the ringer had me on hold for over an hour and finally agreed to cancel and create a 'credit' for my use when I booked at another date along with a $fee Today I attempted just that I selected a flight but couldn't find out where to apply the credit Total cost was $Plus taxes When I called Obitz about the credit The first person couldn't even help me yet she kept me on the phone wasting my time for hour! The second person after redoing the flight info and applying the so called credit (of $1,074.40), plus the $credit the total came to $1,extra!!! What??? Naturally, ticket prices have went up got that But what I didn't know is that $was per passenger and added both to the departure flight AND the return flight which was an additional $800!!
What credit?? It would cost me more using this supposed credit to fly back home then to just go ahead and rebook the flight again!!! What did I gain? Nothing!! I will now lose $less by NOT using my 'credit'
THIS IS A RIP OFF NO MATTER HOW YOU SLICE IT!!!! I want Obitz investigated For wasting 1/hrs of my time For *** poor customer service For the lie of 'giving credit'! I will NEVER fly again Next time, I'll just dry there and save myself the heart burn and loss of cash
Use any other travel agency BUT DON'T USE ORBITZ unless you want to be ripped off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Meredith ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lester S***

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you booked two seats for yourself on the reservation to Manila; however, when you arrived at the airport you were only provided one and
you are requesting a refund for the unused seatI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you Please know when someone is in need of two seats for a single traveler these types of reservations must be booked directly with the airlineIf a reservation is booked with two separate seats on the Orbitz website, for the same traveler, the airline regards this as two separate reservations for two different peopleThis is why when you arrived at the airport in New York they only provided you with one seat Mr***, per the fare rules placed on the second ticket, the one that was unused, the reservation is refundable minus a $penaltyTherefore, Orbitz has processed a refund for the ticket minus the penalty and you will receive a refund in the amount of $back to the original form of payment within days We wish our response could be more favorableWe appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Mr***,
The Revdex.com has advised us of your recent complaintMy understanding is that you were attempting to book an airline ticket from Minneapolis to CancunWhen you tried to purchase the selected fare, you received an error message saying it was no longer availableOn
behalf of my colleagues at Orbitz, I sincerely apologize for your disappointment in our servicesI also apologize for the customer service issues you experienced when contacting our call center
Orbitz is an unbiased on-line Travel Agency offering millions of fare combinations on every requested air searchAll fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airline
Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible
Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times
Occasional technical issues our inevitable in the e-commerce industry, but Orbitz strives to quickly correct any website problems we may haveAlthough I sincerely apologize for the website problems that affected your booking experience, Orbitz cannot be held responsible for an increase in fares by the airline during these website issues
Mr***, thank you for giving me the opportunity to respond to your concernsPlease be assured that we value your business, and we hope to have a future opportunity to serve you again with your travel planning needs
Sincerely,
*** ***
Orbitz Customer Relations

Complaint: ***
I am rejecting this response because: Yes, I still believe orbitz should have alerted me about the "transit visa" requirement for CanadaI had two months in advance and I had plenty of time to get that "transit visa", had I had any clue about itSince I paid orbitz to book my ticket, I consider them as my travel agent and am not suppsed to go to any other website to find out about the visa requirements of the countryTo me, orbitz is my one stop shopping website and I should get information from them (bold and clear, and not ambiguous information in fine prints)Orbitz was supposed to alert me about the "transit visa" requirements for the country (Canada, in this case) as soon as I entered my country of passportIt's no different and other websites (like "yatra.com", to name one) do it whenever country of passport is entered at their siteOrbitz has tendency to dupe customers this way, just to make moneyThis is not hidden and I came to know from airline (i.e*** Canada in my case) officials (at Logan Airport) that orbitz has bad reputation in booking customers without alerting them about the "transit visa" requirements for Canada.Moreover, being in airline booking business for so long I expected orbitz to know everything about the flight and travel requirements for any countryOn June 14th, at the Logan airport in front of *** Canada counter when I was denied boarding, when I call orbitz, they had no clue about any such "transit visa" requirement for Canada and representative kept me on hold for "an hour or so" to confirm this with "*** Canada" if they "really" have any such policy of transit visa for traveling through CanadaIn fact, at first I was told by the same rep that "*** Canada" can't stop me from boardingThen, after hours or so the orbitz rep told me that it's on me and I should have taken care of the *** requirements"Is it some kind of fraud that's going on? Get the booking from customer by hook or by crook, keeping the customer in dark, and then when its time for customer's help just leave customer on his own? The orbitz told me to contact "*** Canada" directly (even though orbitz was my travel agent) to talk about my refundThis is really ridiculousIs orbitz there to just get the money from "customer" and then leave him on his own? No value for human emotions at all !Furthermore, I never said that "I would purchase one-way flight" and was never told about the $airline change fee per person by orbitzI was only told that I would get "flight credit", which was of no importance to me at that time because I had already spent hours at airport and all in my mind was to reach India by June 15th 2017, as my brother was very sick and I had to see him at the hospitalThen, I had no other option but to ask orbitz to book another flight for me in some other airlinesThe orbitz then did my fresh booking for around $(which was around $more than earlier flight) for the next day flight (on June 15th 2017) from BostonThe orbitz had no idea what my state of mind at that time was, as my child was devastated and kept on crying, and we (my family and I) were all tired and frustrated spending this long day at airport.It's when I called "*** Canada" to request about my refund for this travel, I came to know that they would charge $re-booking fee as penalty for using the "flight credit" from "*** Canada" and that too by April 16th I fall under "low income group" and don't earn muchDoes it make sense to go for another India trip by April 16th 2018, when I am traveling on June 15th (after rebooking from orbitz) for one month? I was saving for this trip for about years and it really breaks my heart to see this money ("$3328") go down the drain.These "terms of use" are so fine printed and long which I don't believe anybody reads while bookingIt's easy to point to these "terms" and "disclosures" after the factHad I booked my tickets from "*** Canada" I would have got the "clear visa requirements" for travel from their site, but this was not the case for meSince I booked using "orbitz.com" I expect the similar (as airline site has) "transit visa" requirements written clearly while booking at "orbitz.com"This didn't happen in my case (or similar cases which others have come across dealing with orbitz) and I had to bear the brunt of this hopeless situationI want to bring this to everybody's attention through the reputed organization of "Revdex.com" as to what kind of "bad practice" is being followed at "orbitz", which is to attract customers in any possible way "by hiding information" to make money.I would still stand by my request of "full refund", adding the "mental harassment" and "peace of mind" that my family and I lost in dealing with orbitz regarding this whole matter, which was handled very casually by "orbitz".Even though I am financially in a very bad shape and may not get my refund (as it's all blamed on customer while dealing with the big giants like orbitz), I still request "Revdex.com" (through my case) to bring the clear picture of "orbitz" in front of people
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The hotel manager DID NOT say that I could not get a refundHe said that Orbitz would have to refund me because I had paid through themHe did not offer an "upgraded" roomHe very RUDELY said "you have to let me give you a different room." I replied that if the room I had just left was that disgusting, then I was not going to stay in his hotelI asked him twice if I needed any documentation from him to receive the refund, and he said NOHe said it was in the system and Orbitz would have all they need for my refundI did SIT on the bed and look for other places to stayI did used the restroom while I was searching for another hotelI have been told twice now by Orbitz phone representatives that they would notify they hotel, then call me back within hours with a response to my problem and it is now weeks later and I have never received a call from OrbitzI booked through Orbitz for another hotel that night less than an hour after I checked inI have never in my life been so disgusted that I could not imagine staying in a hotel roomI spoke different times to an Orbitz representative over the phone and NOT ONCE did ANY of them say that they would refuse a refund for a room that was so gross I could not stay thereIf ALL of this was supposed to be common knowledge, why did so many of the phone representatives fail to mention ANY of thisI should not be getting new information through the Revdex.com after I have called their customer service line so many timesOrbitz and the hotel have colluded to defraud me of my money by changing and embellishing their side of the story as many times as they have to for me to give upMy story has not changedMy problem has not changedI did not stay in that hotel and I did not cancel because I FELT like itI left the hotel because it was disgusting and an unsafe for my children to sleep
Sincerely,
*** ***

Dear Mr
***The RevDex.com has shared your recent correspondence pertaining to
nonrefundable tickets. We certainly
regret to hear of your disappointing experience, and appreciate the opportunity
to review your account and respond to your concerns.I
understand that you
had tickets on United Airlines were requesting a refund due
to court appearance. On May 14, you
contacted Orbitz Customer Service about cancelling your booking and were
advised by Orbitz Customer Service your ticket is nonrefundable, and the fees
involved to make changes. At that time,
you did not make any changes to your bookings.
On May 21, you cancelled your bookingThe
tickets reserved were nonrefundable. The
nonrefundable rules apply, no matter how far in advance the booking is
canceled. Please understand that this is
the airline rule no matter if your ticket was reserved via Orbitz, or with the
airline directly. The fare rules are
given and must be agreed to prior to reserve your reservation, and as a travel
agency, we are required to follow these rules as well. Orbitz
received your dispute in the form of a Pending Chargeback, and we defended it
with the bank stating that the customer is responsibleWe have not heard back
from the airline, whether the bank accepted or rejected the claim. Mr*** you will need to contact the
airlines to check on status of your claimMr
*** we regret to hear you were not able to travel, but we are unable to
offer a refund of your ticket. Orbitz is
being charged in full by United Airlines due to the dispute. Sincerely,Luisa
***Orbitz
Customer RelationsChicago,
IL