Orbitz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to the change fees associated with an airline ticketI appreciate the opportunity to review your account and respond to your concernsMy
understanding is that you purchased a ticket on *** Airlines through our siteWhen you contacted us to make a change on the itinerary, you were advised there was a $airline change fee and a $Orbitz change fee
On behalf of Orbitz, I apologize for any inconvenienceThe $change fee is being charged by ***, not by OrbitzThis fee is part of the fare rules and restrictions attached to the penalty type fare that you purchasedSince this fee does not originate from Orbitz, we are unable to waive or refund itFor the last several years, airlines have charged change fees when changes are made to an existing penalty ticket, this is not a new or recent policyWhen you are purchasing the ticket on our website, you are agreeing that you have read and understood the restrictions involved when you click on the agree and book tab
Mr.*** unfortunately, in this situation we are unable to offer a refundThank you for reaching out to us in this matterWe do appreciate your business
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that it is ***'s callHowever, when I tried to contact Orbitz, their voice recognition software was not working properly and it took extra time and frustration to get throughI also found it difficult to deal with their "off-shore" personnelBy the way, when I called delta to complain, they told me to call orbitzOf course, Orbitz blamed deltaIt was frustrating dealing with ***, Orbitz, and AllianzThe Allianz policy is worthless

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It said I could get a full refundThis is the websites fault or orbitz for not clearing stating this when I cancelled the flight! This is fraud to get charged for something I didn't receive! Also when I talked to *** they would've refunded the money but said I had to go through orbitzSo I think orbitz is just a fraud!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/03/13) */
Dear Ms.***
The Revdex.com has shared your recent correspondence pertaining to the cancellation of your outbound flight on March 12, I appreciate the opportunity to review your account and respond to your
concerns
When a flight cancellation occurs, you will either need to contact our office, or if you are at the airport, you would need to go to the airline counterYou will then be given the available options available to help you reach your destinationUpon reviewing your reservation, I do show that you have contacted our office, and new flights were given for travel
Ms.*** many flights were either canceled or delayed on March 12, due to the weatherCompensation is not offered due to weather related delaysWe appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
***
Orbitz Customer Relations

Dear *** ***
The Revdex.com has shared your recent correspondence pertaining to the internet services while staying at the *** *** College Park Airport Best RoadOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity
to review your account and respond to your concerns
*** *** please know that we certainly understand your frustration with the internet services during your stay at the *** ***, and its' importance to many customersHowever, we are unable to grant your refund request due to this issueThe room reserved was utilized, and Orbitz has been charged in full
*** ***, we understand this is not the response you were hoping forWe do appreciate your business, and hope that we have a future opportunity to restore your faith in Orbitz
Sincerely,
*** ***
Orbitz Customer Relations

March 23,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint ***) regarding the canceled hotel reservation refund request.
Upon researching the customer’s complaint, we were not able to find a hotel itinerary on the customer’s Orbitz account with the information provided in the complaintMr*** can provide the full itinerary number, other email address used to book the reservation, or any case # given when the first contacted Orbitz customer support for further research
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Support

Dear ***, The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that the reservation you booked on our website was supposed to be economy class instead of business classAlso, you were charged additional by
*** because your return flight was economy light, instead of economy classicI appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, we apologize for the disappointing experience and the inconvenience this caused youAt Orbitz, we understand the importance of providing accurate information to our customers regarding their bookingsWe do show during the booking process; it did advise the first two flights were in business classIt also showed on your confirmation page, and you were given a rate of $ USD, and this included the insuranceThis information was also updated on the website under your “My TripsMost airlines do allow Orbitz to offer their customers a “Free Cancellation” if brought to our attention within hours of making the booking for any errors that may have occurredRegarding baggage fees: the information posted on our website regarding baggage fees is the information the airlines send to usTraveling between Munich to Naples; they offer economy light, economy classic, and economy flexThis is how the information is posted on their website as wellYou would need to contact the airlines directly to know what type of fare you bookedOrbitz can only tell you if the class of service is economy, business, or first classI sincerely apologize for the confusionDue to the confusion, Orbitz has issued you a $future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.comPlease reference case number *** and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until February 18, ***, thank you for bringing this to our attentionWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find the amount requested of $was credited to my cardIt is unfortunate that Orbitz did not resolve this issue when we requested it of them, and that we had to go through Revdex.com to resolve the mistake made by Orbitz's agentWe will never be using Orbitz again.We thank Revdex.com for their service in helping keep businesses honest
Sincerely,
*** ***

May 31, 2017Revdex.comCase Name: Mr*** ***Complaint # ***
*To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we
have not met Mr*** expectations. We appreciate your patience during our review of this matter. Upon receipt of this complaint, Orbitz Cruises initiated an internal review of Mr*** reservationAs Mr*** is aware, we sometimes record phone conversations for training purposesWe were able to locate Mr*** booking call with agent *** from November 28, At approximately minutes and seconds into the call, Mr*** advised *** that he strongly preferred that the two cabins be close together but not connecting*** advised Mr*** that he found two cabins next to each other in the mid-ship area, as Mr*** asked where on the ship one would be least likely to suffer from the movement of the ship (mid-ship)He also advised Mr*** that the cabins were not connectingMr*** agreed to book these two cabinsAs a result of this research we regrettably will not be able to honor Mr*** request for a refund or any other compensation. We wish to convey to Mr*** our sincere apologies that his overall experience booking with Orbitz Cruises did not live up to his expectations and we trust that he and his party enjoyed a wonderful sailing aboard the *** of the Seas.On behalf of Orbitz Cruises, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** ***Customer Relations SpecialistOrbitz Cruises

March 23, Revdex.com *** *** * *** *** Complaint Department RE: Orbitz Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms*** ***Orbitz, Incis once again responding to the consumer complaint from Ms*** (***) regarding a refund request of two itinerariesThe customer was previously asked to provide an Orbitz itinerary number, or copy of the confirmation which proves the customer had an Orbitz flight reservationThis information would enable us to access the account which contains the reservation the customer is referring toI have reviewed the details regarding Ms*** rebuttal however she has provided a “trip id” number that is not used by OrbitzOrbitz has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionI have reviewed any possible accounts by name, itinerary number, and or ticket number in order to find the original itinerary Ms*** described in her complaintNo account has been found with the original itineraryMs*** may also contact Orbitz if they wish to learn more or if she can provide any new informationAt this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Tier Customer Service

Dear Mr***, Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsWe certainly regret your continued disappointment, but we are unable to speak to the rates that are showing on ***’s we**ite directly.&n**p; This would be an issue that would need to be reviewed and addressed by *** directly.&n**p; We can only advise that for the most up to date rates and available for hotel properties offered by Orbitz, please visit our we**ite directly at www.Orbitz.comMr***, thank you again for the opportunity to address your concernsSincerely, *** *** Orbitz Customer Relations Tell us why here

Dear ***,
11pt;">
The Revdex.com has shared your recent correspondence pertaining to the terms and conditions on what type of bookings are eligible to redeem your Orbucks towards. I appreciate the opportunity to review your account and respond to your concerns
At Orbitz, we do offer our Orbitz Rewards program so that customers can Orbucks on many different booking options via our website. However, Orbucks can only be redeemed towards prepaid hotel bookings reserved via our website. Orbucks can be earned while booking a flight or package including flights, but they can only be redeemed towards a qualifying prepaid hotel bookingI have provided the terms and conditions below for your review
Redeeming Orbucks
Orbucks earned on a hotel booking may be used towards any Redeemable Hotel bookingOrbucks earned on a flight or flight-inclusive package booking may be used towards any Redeemable Hotel booking with a chedate (a) hours after you booked the flight or flight-inclusive package on which the Orbucks were earned, or (b) on the departure date of the flight or flight-inclusive package booking, whichever is earlierIf you attempt to use Orbucks on a Redeemable Hotel booking that does not meet the foregoing conditions, You may not be able to apply some or all of Your Orbucks to that Redeemable Hotel booking Redeemable Hotels are designated in hotel search results by an "Orbucks applied” message for that hotel When booking a Redeemable Hotel, You will have the option to use all Your Orbucks to pay for part or all of the booking (if Your Orbucks balance is greater than amount due)If You choose to use Your Orbucks, we will subtract the amount of the Orbucks you are redeeming from the total amount due for Your booking If You choose not to use Your Orbucks, they will remain in Your account for future use, subject to any expiration Orbucks with the earliest expiration date will be redeemed first ***, we certainly regret any disappointment, but we are only able to offer Orbuck redemptions towards a qualifying hotel only booking. We do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
*** ***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear ***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherI understand you received a promo code, but it will not work on our websiteI appreciate the opportunity to
review and respond to you
Please know some hotels will not accept our promotion codesAs a gesture of goodwill, Orbitz issued you a $USD future travel voucher to use toward your next Orbitz.com bookingI show the voucher has already been redeemed, and $refund was processed to the Discover Card ending in
*** we appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear Ms***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you state when you canceled your reservation to *** you were advised that you would receive a refund for the reservation; however, you
have since learned that the reservation was non-refundable at the time of the cancellation On behalf of Orbitz, I would like to apologize for any frustration this has caused you As a travel agency, airlines do give us the option to void a nonrefundable ticket within a specific time period so if there are errors madeThis is a courtesy that we make available to our customersHowever, the time period is very strict, and once the time has passed, we would no longer be able to offer this servicePlease know *** Airlines does allow us to courtesy cancel a reservation up until 10pm CST the day after booking; therefore, you would have had to cancel your reservation by 10pm CST on January 13, to qualify Ms***, after further review of your reservation we show that the tickets were canceled at 10:18pm CST on January 13, 2016, which is after the courtesy cancellation timeframeFurthermore, at the time of cancellation the website would have advised that the reservation was non-refundable and while you would not receive a refund to your credit card each passenger would have the amount of their ticket to use towards a future *** Airlines flightUnfortunately, as your reservation was not cancelled within the courtesy cancellation time period, Orbitz would not be in a position to process a refund for the ticket We wish our response could be more favorableWe appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear ***,
The Revdex.com
has shared your recent correspondence pertaining to you being denied boarding on the return portion of your ticket due to your full name not appearing on the ticket. On behalf of Orbitz, I apologize for this disappointing experience, and I appreciate the opportunity to review your account and respond to your concerns Please know that the full name of each passenger is listed in the security information; however, it is not required that the middle name be issued on all tickets. There are limitations on the number of characters that can be added to the name on a ticket, and it does depend on each persons’ flight and passport information ***, we certainly apologize for the problems you encountered with your return flight. Due to the issues you encountered, we will process a full refund in the amount of $1,USD back to your *** card ending in ***. Please allow to business days for the refund to process. However, we are unable to grant your request for a refund of the return portion of the original ticket reserved
***, thank you again for the opportunity to address your concerns. We do appreciate your business, and hope that we have a future opportunity to serve you Sincerely,
*** ***
Orbitz Customer Relations
Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the two refunds today Thank you
Sincerely,
*** ***

Revdex.comComplaint Department - Orbitz Dear Revdex.com, Thank you for taking the time to contact Orbitzregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz
is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from *** W *** (Revdex.com case number *** ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Tier Customer Service

Dear *** *** The Revdex.com has shared with us your recent
correspondence regarding your experience with OrbitzIt is my understanding
that you are inquiring about the refund for your canceled stay at the *** *** *** *** - Altamonte SpringsI appreciate the
opportunity to review
your account and respond to your concernsOn behalf of Orbitz, I would like to apologize for any
inconvenience this has caused youAfter further review of your reservation we do show on
October 24, when the reservation was originally canceled a refund instead
of the full amount of $being refunded only the amount of $was
processed for a refund to your *** *ard ending in *** Please know we have
processed a refund for the remaining amount, $49.50, which will appear back to
the card within to business days*** *** while we do regret your disappointment, Orbitz
is not in a position to process a refund for the overdraft fees you incurred
Nevertheless, we would like to offer you a $future travel voucher to be used
on your next Orbitz.com bookingOur voucher is meant to emphasize our
commitment to you, and we remain hopeful you will continue using Orbitz for
your travel planning needs.Here are the instructions for
the future travel voucher:When you make your next booking
on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us
at *** Please reference case number *** and my letter offering the $voucher in your
request. Orbitz will then issue a credit to the card used for the new
booking. This offer is valid for one year from the date of this letter,
until November 4, *** *** we appreciate your
business, and hope you will continue to use Orbitz in the future with your
travel needsSincerely, *** ***Orbitz Customer RelationsChicago, IL

Dear
Mr*** The RevDex.com has shared your recent correspondence pertaining to your hotel refund. I have reviewed
your reservation history to better understand the nature of your
concerns. You had a reservation at the Holiday
Inn
Express & Suites Byron that you had booked for the wrong dates; the booking was nonrefundable. Nevertheless, I contacted
the hotel on your behalf and the Holiday Inn Express & Suites Bryon will
allow a refund for the full amount of $ 396.64. Please
allow to business days for the refund to process.Mr*** thank you for bringing this matter to our
attention. We value your business, and hope you will provide us with a
future opportunity to restore your confidence in our products and services.Sincerely, Luisa
*** Orbitz
Customer Relations Chicago,
IL