Orbitz

Initial Business Response /* (1000, 5, 2014/04/21) */
Dear Ms***
The Revdex.com has shared your recent correspondence pertaining to your airline reservation refund request due to an illnessI appreciate the opportunity to review your account and respond to
your concerns
As most airline tickets are non-refundable, we do give our customers the option to reserve travel insuranceIf you were unable to take your trip and feel that you had a qualifying event, a claim would need to be made directly with Allianz
Ms*** I am unable to locate the booking in question with the information you providedIf you could please forward me the email address that was used to confirm the booking and the Orbitz locator, I will be happy to review and respond to your concerns
Sincerely,
***
Orbitz Customer Relations

Dear everyone,
My girlfriend April *** and I had booked a cruise for the *** *** *** *** *** ** *** *** which left from Galveston to Cozumel, Belize and Roatan (Honduras)The sailing date was the 21st of June and the return date the 28th of June We booked the cruise through OrbitzWe arrived at the cruise terminal in Galveston early on the 21st of June with a big group of people, which was travelling with usWhen we were trying to check us in I was told that there was an issue with my visaI am a German citizen and holder of an L1-B VisaThe Visa was valid until well after the end of the cruiseI had just two weeks prior entered the USA again with my visa without any problems or questionsAt this point I want to emphasize, that all that is required as per *** *** website the Passport from my home country and a Multiple entry United States visa (if applicable)The shore personnel of *** *** Cruises in Galveston said, that they need to see additional documentation (a so called I129-S form)From then on a long misleading story began on which documents they needed from meAfter I provided, what they asked for at first, they told us it was insufficient and asked for even moreThat happened times and each time I provided what they requested – even driving miles back home to get an original document, they falsely requestedEventually they requested an original document, which was impossible for me to provide, as the visa holder does not possess an original of that specific document (Iform)In addition, one of our friends, that was on the cruise ship is French and has the exact same visaHe was checked in and boarded without any questionsThe end of the story was: The ship left without usWe were misled, misinformed and in the end even mistreated, as the shore personnel asked the police to escort us outWe were never during the entire seven hour time period asked to leave, nor were we not cooperating in any wayWe did everything we possibly could to satisfy their questionable requests and in the end we were treated disrespectfully by their employees and the police used physical Force on usWe were planning this trip for more than a yearIt was supposed to be our first cruise and it was a destination wedding cruise of two friends of oursApril and I were an important part of the wedding – we were to hold a speech and had wedding gifts with us, that the couple now did not receive on their wedding in BelizeIn addition we were meant to scuba dive for the first time on the trip and got our scuba certification just for this tripAll of that was not possible for us anymoreOut of a group of almost people, we were the only ones that were denied access to the ship, despite other people having the same visaThere are a lot more details to this story, that add to the discouragement, disappointment and even humiliation beyond wordsUnfortunately the disaster did not end at that pointNeither Orbitz, nor *** *** were willing to refund us our money – even more were they condescending and even insulting in the frustrating telephone conversations I had with them after our failed cruiseWe hired a lawyer to pursue this matter further in every possible way we could, but *** ***, through very tricky contract wording and clauses, managed to make it virtually impossible to successfully sue themUp to this day, we did not see any positive impulse from *** ***, nor Orbitz towards us and we have not receive a single cent back from themOur experience could not have been any worse and it is needless to say, that not only our friends on the ship, but everyone else, that we know is in shock and indignation about how we were treated - especially as the reason is so incomprehensibleIn our opinion everyone, who takes one of these cruises should know how deceitful and malicious *** *** was to us and how Orbitz took their side in this matterThank you

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear ***
The Revdex.com has shared your recent correspondence pertaining to the rate charged for the child's fare under Orbitz locator PBORBXXXXXXXXXXI appreciate the opportunity to review your account and respond
to your concerns
It is my understanding you have experienced an unfortunate circumstance regarding you trip on August 21, where the airlines could not find your booking and you needed to purchase new ticketsOn behalf of Orbitz, I sincerely apologize for this disappointing experience and appreciate the opportunity to review and respond to your concerns
While we certainly regret your disappointing experience, however I found that*** airlines had rebooked your ticket due to schedule change on the day of departureBecause*** issued a new ticket, Orbitz no longer has control of the booking to inform of any schedule changes and My Trips will not update accordinglyIn your situation, it would be necessary to contact*** Airlines directly for any compensationPlease understand that airlines do not allow agencies to request compensation on a customer's behalf due to their serviceYou can contact*** directly at http://www.delta.com/contactus/pages/comment_complaint/index.jsp
*** we appreciate your business and, we hope you will provide us with a future opportunity to serve your with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Orbitz
Thank you for your reply
The fact is that I have already contacted customer service of these companies: Orbitz, China ***Orbitz told me to talk to ***.*** told me to get to *** because money was given to *** told me that there was just seat reserved, no ticket had been booked
I think I give my money to your companyIt should be your responsibility to notify meEven if there is a flight change, your company should figure out how it could happen and give me an alternate choice or help me book another ticketHowever, your company never did that
Regarding the fault of the Airlines, your company should discuss with them instead of meBecause I give the money directly to you but I had a very terrible experience, that make me very unhappy
So I will absolutely ask refund from your company instead of other companyAs to refund from other company, that should be your case
I will insist on this because until now your company still send advertisement to me instead of giving me any apology emails
*** ***
Final Business Response /* (4000, 9, 2015/09/04) */
Dear ***
Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsPlease understand that Orbitz was not involved in the flight disruption with*** Airlines, which lead to reissue of a new ticketWhile we certainly regret your disappointing experience, airlines do not allow travel agencies to request compensation on a customer's behalf when the airlines take over a booking as in your caseIn your situation, it would be necessary to contact*** Airlines
We understand this is not the reply you were hoping for, but we do hope that you understand that we are required to abide to the airlines' rules and regulations
Thank you again for the opportunity to address your concernsWe do appreciate your business, and hope we have a future opportunity to serve you again
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 26,
Revdex.com
Orbitz.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a refund request for a hotel reservation
Our records reflect on July 29, the customer accessed *** and self-booked itinerary # *** for a stay at the Los Angeles *** *** Suite Hotel at LAX, Inglewood, CA to check in August 31, and check out September 3, 2017. The customer reports that when arriving they felt the hotel had no parking available and they felt the environment outside the hotel was unsafe.
We show that the customer contacted Orbitz when they were unable to get the hotel to speak with them or answer calls. Orbitz contacted the hotel and they had flagged the booking as a no-show and refused any refund. However we show that the hotel’s stated terms say a no-show will be billed for the first night of the reservation.
We regret the inconvenience this matter has caused the customer and while Orbitz Terms of Use, agreed to by customer’s who utilize our website, states that vendors are independent contractors and Orbitz is not liable for their non-performance or misrepresentations
As a one-time courtesy Orbitz is refunding the last two nights the hotel should have returned due to their stated terms. Technically the customer was past the first day check in time and the hotel was entitled to keep the first night room fees
On September 26, Orbitz processed a refund in the amount of $back to the customer’s original form of payment. The time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds. Typically -business days
As an aside, we would like to encourage the customer to make use of the customer review button available on each hotel when researching for possible places to reserve. Past customers, who have actually stayed at the property, offer a wealth of insight into what one can expect to find. Each customer has their own criteria about what is important to them and this is the best possible way to determine if a property will be a good fit for the customer’s needs.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

I helped a friend of mine who was coming to my wedding purchase his ticket online yesterdayThis morning he gets a call saying that the flight has been over bookedBut I checked Orbitz an *** *** for the same flight and it is not even sold outThis is wrong on so many levels of businessI do not blame *** *** for this I do blame Orbitz because instead of offering him the same price flight they offered him one double the amount he had paid for the first ticket and at a way later timeSo instead of asking is there another day you would like to fly out on instead of the day he had they said they can only refund the ticket and it will take days to get it back into the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Jack,The RevDex.com has shared your recent correspondence with Orbitz so that we
may assist you furtherIt is my understanding that you were denied boarding
due to a system error with Turkish AirlineYou are requesting a refund for
your ticketI appreciate the opportunity to
review your account, and respond
to your concernsOn behalf of Orbitz, I sincerely apologize for the
disappointing experience, and the inconvenience this has causedI'm truly sorry about the difficulties you encounteredHowever,
Orbitz has no control/oversight of airline irregular operations, flight delay
or cancellationsWhen Orbitz learns of such issues, we advise our customers to
notify the airline corporate offices directly of any complaint, so they can
address the concernThat way, the airline has an opportunity to review the
problem and make any necessary adjustments to their operation and/or serviceI do show the refund request was already submitted, and Turkish
Airlines has provided file number 9516411, so you can foll
with them directly on the status of the refundTheir phone number is
800-874-8875.Jack, thank you
for allowing me to review this with youWe appreciate your business, and we
hope to have an opportunity to serve you in the future with your travel needs.Sincerely,Jeanna ***Orbitz Customer
RelationsChicago, ILTell us why here

Dear
Kingsley,The Revdex.com has shared your recent correspondence
with Orbitz so that we may assist you furtherIt is my understanding that you feel Orbitz engages in bait
and switch tactics, due to the price changes on our websiteI appreciate the
opportunity to review and
respond to youOn behalf of Orbitz, I apologize for
the disappointing experience and the frustration this caused you.Orbitz goal is to make every customer experience a great one, by
offering the lowest fare available to our customersOrbitz is an unbiased and
dedicated online Travel Agency offering millions of fares on every requested
flight searchWe understand it is frustrating for you to see a price on a
reservation that you would like to confirm, and the price increasesInventory
available on Orbitz is also available on other travel sitesPlease know at the same time, there are millions of customers
shopping throughout the dayThe airfares and their availability can be updated
at any time, with or without notice, since they are determined directly by the
airlinesFares can change very rapidly as the carriers continually adjust
their flight loads, especially during peak travel timesOrbitz monitors these
changes closely and makes every effort to keep our fare displays as current as
possibleThat’s why these fares are not guaranteed until we receive confirmation
from the airlines, and tickets have been issued.When you
are attempting a booking, and the price changes or shows no longer available;
this means that the airlines have updated their pricing but have failed to
update our website with current priceIn situations where the airlines have
not updated their fares and availability, we can send a request that they
update the systemIf you provide the flight details; I will forward to the
appropriate department for their follow up with the carriers to update the
website with their most updated availability and fareRegrettable,
Orbitz is not able to restore a fare once it is sold out or discontinued by the
airlineHowever, as a gesture of goodwill, Orbitz has issued you a $USD
future travel voucher to use on your next Orbitz.com prepaid bookingOur
voucher is meant to emphasize our commitment to you, and we remain hopeful you
will continue using Orbitz for your travel planning needsHere are
the instructions for the future travel voucher: When you
make your next booking on Orbitz.com, please forward a copy of the Orbitz
Travel Document e-mail to us at [email protected]
Please reference case number *** and my letter offering the $future
travel voucher in your requestOrbitz will then issue a credit to the card
used for the new bookingThis offer is valid for one year from the date of
this letter, until December 1, Kingsley,
thank you for allowing me to review this with youWe appreciate your business,
and we hope to have an opportunity to serve you in the future.Sincerely,Jeanna
HandleyOrbitz
Customer RelationsChicago,
IL

August 4, Revdex.com Chicago & NIllinois Complaint Department Re: *** *** *** Dear Revdex.com, Thank you for taking the time to contact *** *** regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attention*** *** is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on July 14, 2017, booked flights from Beirut, Lebanon to Istanbul, Turkey departing August 29, and returning on September 4, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on *** website, without the assistance of an *** representativeOne of the passenger’s names was misspelledIt was entered as *** but according to the customer, it should have been ***Mr*** contacted our office for assistance with the name change requestWe contacted merchant of record *** *** Airlines and were informed that name changes are not allowedPlease note that *** serves as a third party intermediary the airline; in this case *** *** Airlines is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMr*** will also see the airlines name in the transaction information of his credit card statementAs *** *** Airlines was the merchant of record, they are also the party to set policy regarding their ticketsEach of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Correspondence Team

I rented a car for 24hrs, when I arrived at the agreed time I was notified there was no car availableI then called Orbitz again and was guaranteed that there was a car there waiting for meI proceeded back to pick up the rental car and was told that there was no car againI called Orbitz for the third time and was passed around until I asked for customer serviceAfter another hour on the phone I was offered a car that I would have to pick up an hour away, finally I wanted to cancel my reservation and then asked for them to match the price through another rental agency and had no luckI wasted half of my day when I should have been on my way to my destinationI will never use this service again and will never recommend their service to anyone else

Complaint: ***
I am rejecting thi* re*pon*e becau*e: Ye*, the ticket* were refunded, but not in full....which i* what I wa* told by more than one of your&nb*p;repre*entative*A $penalty wa* deducted from each ticketIt wa* not *** Airline* mi*takeIt wa* Orbitz, *o that i* who *hould be refunding my money.&nb*p;Unfortunately, your $voucher on a future booking with orbitz doe*&nb*p;not replace the $I lo*t, becau*e I will not be booking any further travel with Orbitz.comMy experience with your company wa* *o poor, that I would rather&nb*p;give up the $150, than u*e your web*ite again
*incerely,
*** ***

Dear *** *** Thank you for contacting Orbitz regarding a reservation you tried to confirm on our websiteIt is my understanding that the reservation did not go through, but your *** account was still chargedI appreciate the opportunity to review your account and respond to your
concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this caused youAfter reviewing your account under the email address, *** I did not show a confirmed reservationIf the reservation did not go through, the charges you see on your *** account are actually soft charge, or temporary authorizationsWhen you click the reserve button on the final booking page, we make the soft charge on your account in order to validate the *** account and hold the funds for the cost of your reservationIn return, the bank sends back an approval codeAt the same time, we communicate this information to your bank; Orbitz sends the reservation request to the airlines to obtain a confirmation for the flight reservation requestedIn this case, the airlines most likely sent back a message advising the flight and/or fare for that itinerary selected were no longer availablePlease be assured these charges automatically drop off within 3-business days, depending on your bank*** *** if you would like the charges removed sooner, please contact *** directly. Unfortunately, this is something that Orbitz cannot assist withAs a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number *** and my letter offering the $voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until December 22, *** *** we appreciate your business and we hope you will provide us with a future opportunity to serve your with your travel planning needs Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Revdex.com, I did purchase trip protectionWhen I called to make changes I was not allowed ti make them so when I kept stating to them "I purchased trip protection" which I had to state over & over again but, still wasnt allowed to make the changes, I asked what exactly did trip protection protect & what was the use of itThey refunded it back to me.
Sincerely,
*** ***

April 7, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Xing *** (Revdex.com case number ***) regarding a flightWe understand Xing *** is requesting a refund.Our records show on January 1, Xing *** or a person authorized for Xing ***’s account booked one-way flights for two adults and one child traveling on July 8, from Moscow to St Petersburg with Aeroflot Russian Airlines for $207.13.Later the same day, a second itinerary was purchased from the account for combined one-way flights for two adults and one child traveling on July 8, from Moscow to St Petersburg and returning on July 11, with Aeroflot Russian Airlines for a total of $377.25.The July 8th flights on both itineraries for travel with Aeroflot Russian Airlines were identical in flight number, date, and passengersThe airline canceled the first set due to being duplicateThis cancelation, which was made by the airline, prompted an email to be sent to our customer advising that the airline had made a change to their flight, that the airline canceled the flights, and advised the customer if they didn’t contact the airline and request this action to contact Orbitz.com for assistance.On January 2, our customer contacted us and advised that they wanted to cancel the flights on the second itineraryAt that time, the second set of flights were voided, effectively canceling the transactionOur records don’t indicate that a request or inquiry was made on the first itinerary with the that had been canceled by the airline.We are pleased to advise that we will be able to facilitate a refund of the $for the flights that were canceled by the airline due to being duplicateHowever, there are multiple reasons that an airline may cancel flightsWhen a ticket is purchased through Orbitz, and action hasn’t been taken directly with the airline by the customer, the customer should contact Orbitz to verify any refunds that they would like to request within the valid time of requesting a refundThe We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise ***Corporate Customer Service

Initial Business Response /* (1000, 6, 2015/03/11) */
Dear***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherI understand the rate to have the name corrected increased, and your credit card was used without your
permissionYou are requesting a refund for the amount you paid to make changes to the ticketI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused you
After reviewing your account and speaking with you on the phone, we have found the rate to have the name corrected did increaseHowever, before the exchange was completed; *** (the traveler) was contactedShe was advised the rate quoted was no longer available, and that the rate had increased
We also have a recording that ***, approved the new rate, and it was okay to charge the credit card on fileThe exchange was processed, and a new confirmation email was sentUnfortunately, we cannot refund a non-refundable ticket that was used
*** thank you for allowing me to review the situation with youOrbitz appreciates your business, and we hope to have an opportunity to serve you in the future
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: *** I am rejecting this responseI initially agreed to pay for the change fee because I expect it to be a successful changeI wouldn’t have requested the change if I knew that the request was going to completely fail like this and require me that amount of efforts, time and money to resolve thisWhy would I pay $to experience this if I had known? I agreed to pay the $change fee simply because I never thought that the Orbitz customer service person would FORGET TO RE-ISSUE the ticketI also do not understand what you mean by "Since the fare increased after Ms*** agreed to the initial price Orbitz has compensated for the difference." What fare? Is it the returning flight? I originally purchased a ticket for about $and when I made a change the fare was about $so I agreed to pay the difference and the change feeThere was no offer by Orbitz to compensate for the differenceAfter Orbitz made the error and canceled my ticket (instead of changing the schedule), the one way returning ticket price went up and Orbitz told me to pay $for thatI told her that there was no way I was going to pay that amountAfter making so many phone calls to Orbitz and filing my complaint to Revdex.com, Orbitz finally agreed to pay the difference ($4000[price for new one way returning ticket] - $1100[price I originally agreed to pay]) so that I could return to the U.Sas I originally planned if there was no error by OrbitzIf Orbitz is saying that they “compensated” for the difference, that is wrong because they are responsible for that error to begin withI do not understand why Orbitz do not get this but if Orbitz tried to resolve this with sincere attitudes and immediately resolved the issue, I would have accepted the $card with no problemHowever, in spite of the fact that Orbitz is 100% responsible for this error, they NEVER tried to resolve this until I called them many times and filed my complaint to Revdex.comDuring my vacation, I had to call Orbitz 5-times and spent at least an hour and half for each call (again, one of them being more than hours)I always had to initiate the call to get updates because they say they’d call me back and never did, and I had to repeat what happened again and again every time I called themAlso I was supposed to work whenever I had free time but I had to spend so many hours on trying to resolve this issue created by OrbitzConsidering the time I could have spent to work, the time I had to waste because of Orbitz is worth thousands of dollarsAt least the $change fee should be waved because the request wasn’t successfully done at allSincerely, *** ***

December 2, Revdex.com Orbitz Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel. We understand Ms*** are seeking a refund for a recent hotel stay booked using OrbitzWe researched this matter further we show a reservation for Satisfaction Resort was booked using our mobile site on November 12, 2017, by Ms*** or an authorized user to their Orbitz account During the booking you agreed to our Terms of Use, which expressly provide as follows: The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedWe were contacted on November 18, requesting a refund and we contacted the hotel to advocate on the customer’s behalf, regrettably the hotel denied the request for a refund, as the reservation was non-refundableHowever as a gesture of goodwill we offered a $Travel coupon that could be used towards future travel with OrbitzPlease note that Orbitz serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the hotel, including their cancellation and refund policies While we understand Ms***’s concerns we cannot honor a refund in this matter, we regret our response could not be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Everything has been resolvedThey gave me a full refund and the issue has been taken care of
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/06/30) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to your service fee refund requestI appreciate the opportunity to review your account and respond to your concerns
I have located an
account under your name; however, I do not show any bookings that a $service fee would be charged to offer a refundDue to the booking in question being six years old, I am unable to verify or grant your request
Mr.*** thank you for the opportunity to respond to your concerns
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not a service feeI was overcharged once and promised $Do you see I used your service thousands in months and then stopped because of this issue
Final Business Response /* (4000, 9, 2014/07/08) */
Dear Mr.***
Thank you for you follresponse, and I appreciate the opportunity to respond to your continued concerns
Mr.*** we certainly apologize for your disappointment in our services, but I am unable to verify that you were overcharged $I show all of your past reservations were confirmed without issueI wish that I could offer you a more favorable response, but we are unable to process a refund on an issue that we are unable to verify
Sincerely,
***
Orbitz Customer Relations