Orbitz

Initial Business Response /* (1000, 5, 2014/12/23) */
Dear ***
The Revdex.com has shared your recent correspondence with Orbitz so we may assist you furtherI understand your flight was oversold, and you had to make other arrangements to get to your destinationThe amount
charge was disputed with our Credit Card Disputes Department, and you would like that amount refunded
I appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience and the inconvenience this caused you
After reviewing your account, I show your reservation that was scheduled for travel on February 21, I'm truly sorry about the difficulty you encountered; however, Orbitz has no control/oversight of airline irregular operations, cancellations or flight delays
When Orbitz learns of such issues, we advise our customers to notify the airline corporate offices directly of any complaintThat way, the airline has an opportunity to review the problem and make any necessary adjustments to their operation and/or servicePlease understand, only the organization responsible for managing airline operations can fully address your concern
Also, airlines do require the customer contact them directly regarding their service issues, especially if compensation is being requestedUnfortunately, in this case, Orbitz is a third partyI apologize for any disappointment in this regard
Please contact United through one of the following methods:
Log onto the airlines' website at www.United.com and navigate to "contact us" and forward your concerns via e-mail
Phone your concerns to: X-XXX-XXX-XXXX
Unfortunately, we are unable to refund the amount charged, as we show the charge was validHowever, as a gesture of goodwill, Orbitz has issued you a $future travel voucher to use toward your next Orbitz.com flight hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the 'Orbitz Travel Document' e-mail to us at ***@Orbitz.comPlease reference case number XXXXXXX and my e-mail offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until December 23,
*** we thank you for bringing this matter to our attentionOrbitz appreciates your business, and we hope to have an opportunity to serve you in the future with your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: ***
I am rejecting this response because: I am not asking for a full refund like Orbitz indicated I am simply asking for the difference between a "non stop" flight and a flight that stops Its not the airlines fault that Orbitz listed the flight incorrectly on their website I should not have to pay for something that I am not receiving There was a change in my itinerary so it is only right that I receive the difference in price for what I am buying I understand that Orbitz has no control over the air lines schedule although they do have an obligation to list the flights accurately This is an issue with Orbitz not ***, or ***n Air Lines
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I believe all calls are recorded and they are able to hear their representative on the phone with me stating that indeed he looked up amd researched and no passport was neededBy purchasing from them they should support and treat their customers with more respectAside from the tickets purchased my husband paid for uber rides back and forth from the airport because tge orbitz rep who I spent over hrs on the phone with told me and guaranteed that he had everyrhing taken care of and my husband would be able to get checked inI also find it very discouraging to hear that the business is not willing to do anything since we went rhrough so much after always buying tickets tgrough themIt is a shame to believe that this is what the company does for their customersI did so research and again so did the orbitz rep who said no passport was needed for infants amd had my husband haul strollers and luggage bavk and forth from home to aiport again after he had already left. I am dissastisfued and will share my negative experience with anyone that wants to hear it. This is not good customer service
Sincerely,
*** ***

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to the cancellation of Orbitz record locator ***, and the service received. It is my understanding that you feel that you did not cancel the booking, but you should receive a full refund
due to the Zika Virus whether you are pregnant or not. I appreciate the opportunity to review your account and respond to your concernsAt Orbitz, we take our customers privacy and security very seriously. With each booking, you are given a specific Orbitz record locator, which is only updated in your password protected Orbitz account, and emailed to your unique email address entered during your booking process. When contacted our Service Center, the automated service requests your private confirmation number prior to being forwarded to an agent on an existing bookingMs***, upon reviewing your account, our records show that you contacted us on January 27, stating that you were pregnant, and since Sao Paulo is an area with the Zika Virus, it was requested that the booking be canceled. The agent canceled the booking, and requested that the medical form be forwarded to your email account so that the medical documentation could be forwardedOur Refund Department emailed you at the email address of ***@hotmail.com on January 27, at 5:39PM Central Time under reference number ***. The requested medical documentation requested was not receivedA follemail was also forwarded on February 24, under reference number ***. On February 24, 2016, we received another call stating you were the callerDuring this call, our agent was advised that you had not yet received the refund on your flight as previously advised when the trip was canceled. Our agent advised that we show that the requested medical documentation had not yet been received as requested. The person stating she was Ms*** advised that she had only received the cancellation email, but not the email with the link to submit the medical documentation. The agent asked if you could check your junk mail, and he was advised that you could not because it is cleaned out weekly. The agent advised that we would resend the email to you so that you could provide the medical documentation, and advised to allow around minutes or so to receive the emailYour reservation has been thoroughly reviewed, and we show that our agent properly canceled the booking as requested. Some airlines are offering waivers of their rules due to the Zika Virus; however, this is only being extended to passengers that are pregnant. To qualify for the waiver, the airlines do require medical documentation stating the passenger is pregnant, and that their doctor suggests they not travel. As we have no yet received medical documentation stating this, your refund request has not yet been submittedMs***, if you do not have medical documentation verifying your pregnancy, you will need to contact us directly, and the booking will need to be processed within the airline guidelines. If you do have medical documentation and would like us to submit the request to *** Airlines on your behalf, please respond to the email link provided with your medical documentation. The link will be listed as belowPlease click the link below to submit your request for a refundSubmit a Medical Emergency Refund Request Thank you for the opportunity to address your concerns. Sincerely, *** *** Orbitz Customer Relations Tell us why here

Be careful using Orbitz I had booked a flight for myself & my mother in Feb to go back to NY in May/early June My mother was diagnosed in May with Cancer wks before we were to leave Obviously we couldn't go Orbitz ran me through the ringer had me on hold for over an hour and finally agreed to cancel and create a 'credit' for my use when I booked at another date along with a $fee Today I attempted just that I selected a flight but couldn't find out where to apply the credit Total cost was $Plus taxes When I called Obitz about the credit The first person couldn't even help me yet she kept me on the phone wasting my time for hour! The second person after redoing the flight info and applying the so called credit (of $1,074.40), plus the $credit the total came to $1,extra!!! What??? Naturally, ticket prices have went up got that But what I didn't know is that $was per passenger and added both to the departure flight AND the return flight which was an additional $800!!
What credit?? It would cost me more using this supposed credit to fly back home then to just go ahead and rebook the flight again!!! What did I gain? Nothing!! I will now lose $less by NOT using my 'credit'
THIS IS A RIP OFF NO MATTER HOW YOU SLICE IT!!!! I want Obitz investigated For wasting 1/hrs of my time For *** poor customer service For the lie of 'giving credit'! I will NEVER fly again Next time, I'll just dry there and save myself the heart burn and loss of cash
Use any other travel agency BUT DON'T USE ORBITZ unless you want to be ripped off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Meredith ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Lester S***

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you booked two seats for yourself on the reservation to Manila; however, when you arrived at the airport you were only provided one and
you are requesting a refund for the unused seatI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you Please know when someone is in need of two seats for a single traveler these types of reservations must be booked directly with the airlineIf a reservation is booked with two separate seats on the Orbitz website, for the same traveler, the airline regards this as two separate reservations for two different peopleThis is why when you arrived at the airport in New York they only provided you with one seat Mr***, per the fare rules placed on the second ticket, the one that was unused, the reservation is refundable minus a $penaltyTherefore, Orbitz has processed a refund for the ticket minus the penalty and you will receive a refund in the amount of $back to the original form of payment within days We wish our response could be more favorableWe appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Mr***,
The Revdex.com has advised us of your recent complaintMy understanding is that you were attempting to book an airline ticket from Minneapolis to CancunWhen you tried to purchase the selected fare, you received an error message saying it was no longer availableOn
behalf of my colleagues at Orbitz, I sincerely apologize for your disappointment in our servicesI also apologize for the customer service issues you experienced when contacting our call center
Orbitz is an unbiased on-line Travel Agency offering millions of fare combinations on every requested air searchAll fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airline
Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible
Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times
Occasional technical issues our inevitable in the e-commerce industry, but Orbitz strives to quickly correct any website problems we may haveAlthough I sincerely apologize for the website problems that affected your booking experience, Orbitz cannot be held responsible for an increase in fares by the airline during these website issues
Mr***, thank you for giving me the opportunity to respond to your concernsPlease be assured that we value your business, and we hope to have a future opportunity to serve you again with your travel planning needs
Sincerely,
*** ***
Orbitz Customer Relations

Complaint: ***
I am rejecting this response because: Yes, I still believe orbitz should have alerted me about the "transit visa" requirement for CanadaI had two months in advance and I had plenty of time to get that "transit visa", had I had any clue about itSince I paid orbitz to book my ticket, I consider them as my travel agent and am not suppsed to go to any other website to find out about the visa requirements of the countryTo me, orbitz is my one stop shopping website and I should get information from them (bold and clear, and not ambiguous information in fine prints)Orbitz was supposed to alert me about the "transit visa" requirements for the country (Canada, in this case) as soon as I entered my country of passportIt's no different and other websites (like "yatra.com", to name one) do it whenever country of passport is entered at their siteOrbitz has tendency to dupe customers this way, just to make moneyThis is not hidden and I came to know from airline (i.e*** Canada in my case) officials (at Logan Airport) that orbitz has bad reputation in booking customers without alerting them about the "transit visa" requirements for Canada.Moreover, being in airline booking business for so long I expected orbitz to know everything about the flight and travel requirements for any countryOn June 14th, at the Logan airport in front of *** Canada counter when I was denied boarding, when I call orbitz, they had no clue about any such "transit visa" requirement for Canada and representative kept me on hold for "an hour or so" to confirm this with "*** Canada" if they "really" have any such policy of transit visa for traveling through CanadaIn fact, at first I was told by the same rep that "*** Canada" can't stop me from boardingThen, after hours or so the orbitz rep told me that it's on me and I should have taken care of the *** requirements"Is it some kind of fraud that's going on? Get the booking from customer by hook or by crook, keeping the customer in dark, and then when its time for customer's help just leave customer on his own? The orbitz told me to contact "*** Canada" directly (even though orbitz was my travel agent) to talk about my refundThis is really ridiculousIs orbitz there to just get the money from "customer" and then leave him on his own? No value for human emotions at all !Furthermore, I never said that "I would purchase one-way flight" and was never told about the $airline change fee per person by orbitzI was only told that I would get "flight credit", which was of no importance to me at that time because I had already spent hours at airport and all in my mind was to reach India by June 15th 2017, as my brother was very sick and I had to see him at the hospitalThen, I had no other option but to ask orbitz to book another flight for me in some other airlinesThe orbitz then did my fresh booking for around $(which was around $more than earlier flight) for the next day flight (on June 15th 2017) from BostonThe orbitz had no idea what my state of mind at that time was, as my child was devastated and kept on crying, and we (my family and I) were all tired and frustrated spending this long day at airport.It's when I called "*** Canada" to request about my refund for this travel, I came to know that they would charge $re-booking fee as penalty for using the "flight credit" from "*** Canada" and that too by April 16th I fall under "low income group" and don't earn muchDoes it make sense to go for another India trip by April 16th 2018, when I am traveling on June 15th (after rebooking from orbitz) for one month? I was saving for this trip for about years and it really breaks my heart to see this money ("$3328") go down the drain.These "terms of use" are so fine printed and long which I don't believe anybody reads while bookingIt's easy to point to these "terms" and "disclosures" after the factHad I booked my tickets from "*** Canada" I would have got the "clear visa requirements" for travel from their site, but this was not the case for meSince I booked using "orbitz.com" I expect the similar (as airline site has) "transit visa" requirements written clearly while booking at "orbitz.com"This didn't happen in my case (or similar cases which others have come across dealing with orbitz) and I had to bear the brunt of this hopeless situationI want to bring this to everybody's attention through the reputed organization of "Revdex.com" as to what kind of "bad practice" is being followed at "orbitz", which is to attract customers in any possible way "by hiding information" to make money.I would still stand by my request of "full refund", adding the "mental harassment" and "peace of mind" that my family and I lost in dealing with orbitz regarding this whole matter, which was handled very casually by "orbitz".Even though I am financially in a very bad shape and may not get my refund (as it's all blamed on customer while dealing with the big giants like orbitz), I still request "Revdex.com" (through my case) to bring the clear picture of "orbitz" in front of people
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The hotel manager DID NOT say that I could not get a refundHe said that Orbitz would have to refund me because I had paid through themHe did not offer an "upgraded" roomHe very RUDELY said "you have to let me give you a different room." I replied that if the room I had just left was that disgusting, then I was not going to stay in his hotelI asked him twice if I needed any documentation from him to receive the refund, and he said NOHe said it was in the system and Orbitz would have all they need for my refundI did SIT on the bed and look for other places to stayI did used the restroom while I was searching for another hotelI have been told twice now by Orbitz phone representatives that they would notify they hotel, then call me back within hours with a response to my problem and it is now weeks later and I have never received a call from OrbitzI booked through Orbitz for another hotel that night less than an hour after I checked inI have never in my life been so disgusted that I could not imagine staying in a hotel roomI spoke different times to an Orbitz representative over the phone and NOT ONCE did ANY of them say that they would refuse a refund for a room that was so gross I could not stay thereIf ALL of this was supposed to be common knowledge, why did so many of the phone representatives fail to mention ANY of thisI should not be getting new information through the Revdex.com after I have called their customer service line so many timesOrbitz and the hotel have colluded to defraud me of my money by changing and embellishing their side of the story as many times as they have to for me to give upMy story has not changedMy problem has not changedI did not stay in that hotel and I did not cancel because I FELT like itI left the hotel because it was disgusting and an unsafe for my children to sleep
Sincerely,
*** ***

Dear Mr
***The RevDex.com has shared your recent correspondence pertaining to
nonrefundable tickets. We certainly
regret to hear of your disappointing experience, and appreciate the opportunity
to review your account and respond to your concerns.I
understand that you
had tickets on United Airlines were requesting a refund due
to court appearance. On May 14, you
contacted Orbitz Customer Service about cancelling your booking and were
advised by Orbitz Customer Service your ticket is nonrefundable, and the fees
involved to make changes. At that time,
you did not make any changes to your bookings.
On May 21, you cancelled your bookingThe
tickets reserved were nonrefundable. The
nonrefundable rules apply, no matter how far in advance the booking is
canceled. Please understand that this is
the airline rule no matter if your ticket was reserved via Orbitz, or with the
airline directly. The fare rules are
given and must be agreed to prior to reserve your reservation, and as a travel
agency, we are required to follow these rules as well. Orbitz
received your dispute in the form of a Pending Chargeback, and we defended it
with the bank stating that the customer is responsibleWe have not heard back
from the airline, whether the bank accepted or rejected the claim. Mr*** you will need to contact the
airlines to check on status of your claimMr
*** we regret to hear you were not able to travel, but we are unable to
offer a refund of your ticket. Orbitz is
being charged in full by United Airlines due to the dispute. Sincerely,Luisa
***Orbitz
Customer RelationsChicago,
IL

Initial Business Response /* (1000, 5, 2014/04/21) */
Dear Ms***
The Revdex.com has shared your recent correspondence pertaining to your airline reservation refund request due to an illnessI appreciate the opportunity to review your account and respond to
your concerns
As most airline tickets are non-refundable, we do give our customers the option to reserve travel insuranceIf you were unable to take your trip and feel that you had a qualifying event, a claim would need to be made directly with Allianz
Ms*** I am unable to locate the booking in question with the information you providedIf you could please forward me the email address that was used to confirm the booking and the Orbitz locator, I will be happy to review and respond to your concerns
Sincerely,
***
Orbitz Customer Relations

Dear everyone,
My girlfriend April *** and I had booked a cruise for the *** *** *** *** *** ** *** *** which left from Galveston to Cozumel, Belize and Roatan (Honduras)The sailing date was the 21st of June and the return date the 28th of June We booked the cruise through OrbitzWe arrived at the cruise terminal in Galveston early on the 21st of June with a big group of people, which was travelling with usWhen we were trying to check us in I was told that there was an issue with my visaI am a German citizen and holder of an L1-B VisaThe Visa was valid until well after the end of the cruiseI had just two weeks prior entered the USA again with my visa without any problems or questionsAt this point I want to emphasize, that all that is required as per *** *** website the Passport from my home country and a Multiple entry United States visa (if applicable)The shore personnel of *** *** Cruises in Galveston said, that they need to see additional documentation (a so called I129-S form)From then on a long misleading story began on which documents they needed from meAfter I provided, what they asked for at first, they told us it was insufficient and asked for even moreThat happened times and each time I provided what they requested – even driving miles back home to get an original document, they falsely requestedEventually they requested an original document, which was impossible for me to provide, as the visa holder does not possess an original of that specific document (Iform)In addition, one of our friends, that was on the cruise ship is French and has the exact same visaHe was checked in and boarded without any questionsThe end of the story was: The ship left without usWe were misled, misinformed and in the end even mistreated, as the shore personnel asked the police to escort us outWe were never during the entire seven hour time period asked to leave, nor were we not cooperating in any wayWe did everything we possibly could to satisfy their questionable requests and in the end we were treated disrespectfully by their employees and the police used physical Force on usWe were planning this trip for more than a yearIt was supposed to be our first cruise and it was a destination wedding cruise of two friends of oursApril and I were an important part of the wedding – we were to hold a speech and had wedding gifts with us, that the couple now did not receive on their wedding in BelizeIn addition we were meant to scuba dive for the first time on the trip and got our scuba certification just for this tripAll of that was not possible for us anymoreOut of a group of almost people, we were the only ones that were denied access to the ship, despite other people having the same visaThere are a lot more details to this story, that add to the discouragement, disappointment and even humiliation beyond wordsUnfortunately the disaster did not end at that pointNeither Orbitz, nor *** *** were willing to refund us our money – even more were they condescending and even insulting in the frustrating telephone conversations I had with them after our failed cruiseWe hired a lawyer to pursue this matter further in every possible way we could, but *** ***, through very tricky contract wording and clauses, managed to make it virtually impossible to successfully sue themUp to this day, we did not see any positive impulse from *** ***, nor Orbitz towards us and we have not receive a single cent back from themOur experience could not have been any worse and it is needless to say, that not only our friends on the ship, but everyone else, that we know is in shock and indignation about how we were treated - especially as the reason is so incomprehensibleIn our opinion everyone, who takes one of these cruises should know how deceitful and malicious *** *** was to us and how Orbitz took their side in this matterThank you

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear ***
The Revdex.com has shared your recent correspondence pertaining to the rate charged for the child's fare under Orbitz locator PBORBXXXXXXXXXXI appreciate the opportunity to review your account and respond
to your concerns
It is my understanding you have experienced an unfortunate circumstance regarding you trip on August 21, where the airlines could not find your booking and you needed to purchase new ticketsOn behalf of Orbitz, I sincerely apologize for this disappointing experience and appreciate the opportunity to review and respond to your concerns
While we certainly regret your disappointing experience, however I found that*** airlines had rebooked your ticket due to schedule change on the day of departureBecause*** issued a new ticket, Orbitz no longer has control of the booking to inform of any schedule changes and My Trips will not update accordinglyIn your situation, it would be necessary to contact*** Airlines directly for any compensationPlease understand that airlines do not allow agencies to request compensation on a customer's behalf due to their serviceYou can contact*** directly at http://www.delta.com/contactus/pages/comment_complaint/index.jsp
*** we appreciate your business and, we hope you will provide us with a future opportunity to serve your with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Orbitz
Thank you for your reply
The fact is that I have already contacted customer service of these companies: Orbitz, China ***Orbitz told me to talk to ***.*** told me to get to *** because money was given to *** told me that there was just seat reserved, no ticket had been booked
I think I give my money to your companyIt should be your responsibility to notify meEven if there is a flight change, your company should figure out how it could happen and give me an alternate choice or help me book another ticketHowever, your company never did that
Regarding the fault of the Airlines, your company should discuss with them instead of meBecause I give the money directly to you but I had a very terrible experience, that make me very unhappy
So I will absolutely ask refund from your company instead of other companyAs to refund from other company, that should be your case
I will insist on this because until now your company still send advertisement to me instead of giving me any apology emails
*** ***
Final Business Response /* (4000, 9, 2015/09/04) */
Dear ***
Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsPlease understand that Orbitz was not involved in the flight disruption with*** Airlines, which lead to reissue of a new ticketWhile we certainly regret your disappointing experience, airlines do not allow travel agencies to request compensation on a customer's behalf when the airlines take over a booking as in your caseIn your situation, it would be necessary to contact*** Airlines
We understand this is not the reply you were hoping for, but we do hope that you understand that we are required to abide to the airlines' rules and regulations
Thank you again for the opportunity to address your concernsWe do appreciate your business, and hope we have a future opportunity to serve you again
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 26,
Revdex.com
Orbitz.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz, Incis responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a refund request for a hotel reservation
Our records reflect on July 29, the customer accessed *** and self-booked itinerary # *** for a stay at the Los Angeles *** *** Suite Hotel at LAX, Inglewood, CA to check in August 31, and check out September 3, 2017. The customer reports that when arriving they felt the hotel had no parking available and they felt the environment outside the hotel was unsafe.
We show that the customer contacted Orbitz when they were unable to get the hotel to speak with them or answer calls. Orbitz contacted the hotel and they had flagged the booking as a no-show and refused any refund. However we show that the hotel’s stated terms say a no-show will be billed for the first night of the reservation.
We regret the inconvenience this matter has caused the customer and while Orbitz Terms of Use, agreed to by customer’s who utilize our website, states that vendors are independent contractors and Orbitz is not liable for their non-performance or misrepresentations
As a one-time courtesy Orbitz is refunding the last two nights the hotel should have returned due to their stated terms. Technically the customer was past the first day check in time and the hotel was entitled to keep the first night room fees
On September 26, Orbitz processed a refund in the amount of $back to the customer’s original form of payment. The time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds. Typically -business days
As an aside, we would like to encourage the customer to make use of the customer review button available on each hotel when researching for possible places to reserve. Past customers, who have actually stayed at the property, offer a wealth of insight into what one can expect to find. Each customer has their own criteria about what is important to them and this is the best possible way to determine if a property will be a good fit for the customer’s needs.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

I helped a friend of mine who was coming to my wedding purchase his ticket online yesterdayThis morning he gets a call saying that the flight has been over bookedBut I checked Orbitz an *** *** for the same flight and it is not even sold outThis is wrong on so many levels of businessI do not blame *** *** for this I do blame Orbitz because instead of offering him the same price flight they offered him one double the amount he had paid for the first ticket and at a way later timeSo instead of asking is there another day you would like to fly out on instead of the day he had they said they can only refund the ticket and it will take days to get it back into the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Jack,The RevDex.com has shared your recent correspondence with Orbitz so that we
may assist you furtherIt is my understanding that you were denied boarding
due to a system error with Turkish AirlineYou are requesting a refund for
your ticketI appreciate the opportunity to
review your account, and respond
to your concernsOn behalf of Orbitz, I sincerely apologize for the
disappointing experience, and the inconvenience this has causedI'm truly sorry about the difficulties you encounteredHowever,
Orbitz has no control/oversight of airline irregular operations, flight delay
or cancellationsWhen Orbitz learns of such issues, we advise our customers to
notify the airline corporate offices directly of any complaint, so they can
address the concernThat way, the airline has an opportunity to review the
problem and make any necessary adjustments to their operation and/or serviceI do show the refund request was already submitted, and Turkish
Airlines has provided file number 9516411, so you can foll
with them directly on the status of the refundTheir phone number is
800-874-8875.Jack, thank you
for allowing me to review this with youWe appreciate your business, and we
hope to have an opportunity to serve you in the future with your travel needs.Sincerely,Jeanna ***Orbitz Customer
RelationsChicago, ILTell us why here