Orbitz

Complaint: ***
I am rejecting this response because: Orbitz sold me the “package.” The flight that was cancelled became the same flight(s) that we took, paying double the amount for same day serviceObviously, Orbitz and *** wish to pass the culpability to one another, but as the customer, I was left to fend for myselfPerhaps Orbitz can acknowledge that evidently when the package was booked, the flight was unavailableLogic dictates that shifts the responsibility back to your company, as the remainder of the package remained in tactIn fact, how would we have been able to utilize the remainder of the package w/o air?? This entire fiasco is ridiculous, and if it were not my son’s wedding, I would not have paid for same day flightsI feel disappointed, abandoned, and undervalued as an Orbitz customer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: in addition to the refund they stated that they would give a $orbitz reward for all the misundetstanding but which after speaking to someone else yesterday they changed their mindI have spent over hours on different phone calls and want what was promiseddifferent people stated I called to cancel but the rep in the philippians must have misunderstood
Sincerely,
*** ***

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you contacted our Customer Service team regarding your stay at the Quality Inn, Orbitz booking number ***, due to the dates of
stay being incorrectYou were advised that you could cancel and rebook for no penalty; however, you have been charged the amount of $for the reservationI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration or inconvenience this has caused you After further review we have confirmed when you contacted Orbitz on January 29, our agent did contact the property and was advised by the hotel representative that no penalty would be collected if you canceled the original reservation and rebooked a new reservationTherefore, Orbitz has processed a refund in the amount of $which will appear back to the original form of payment within to business days Mr***, we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2014/10/22) */
Dear Mr***
The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzI understand you are requesting a refund of the taxes for your canceled trip to LondonI appreciate the
opportunity to review your account, and respond to you
On behalf of Orbitz, I would like to apologize for any frustration this has caused
Please know, Orbitz is able to refund the unused taxes, $52.40, for each ticket; therefore, we have processed a refund for the total amount of $to your Visa Card ending in *** The amount will appear back to your card within days
Mr.*** we appreciate your business, and look forward to serving you in the future with your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Initial Business Response /* (1000, 5, 2015/09/14) */
Dear ***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that your reservation was canceled without your permission, and Orbitz failed to notify you of
the cancellationI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused you
After reviewing your account, I show the reservation was canceled by our Revenue Protection Department due to issues they encountered with the credit cardPlease know once all the billing information could not be verified; they felt they needed to protect the card holder
The reservation was booked on August at 3:PM, and we sent you a "Booking Request." At 4:PM, we sent another email advising the reservation was canceledBoth emails were sent to the email address on the account
Once canceled, a refund was processed to the credit card on file, and this should have posted to the account within to business daysAs the reservation was canceled so soon; you may only have seen a pending charge of the ticket priceIf you have questions about the issues they encountered with the credit card, please send an email to [email protected]
*** thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response although it is always the same result; I never received a cancellation emailI spend over $100,a year in travel for work and will not spend another $with Orbitz

May 21,
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: *** Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact ***, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. ***, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
***, Incis responding to the consumer complaint from Ms*** *** (Revdex.com case number ***) regarding a promotional offer
We regret to learn of the customer’s issue when booking on our site. We are not able to duplicate the problem she brings to our attention and don’t find that any of our sites are currently running free hotel promotions. When free flights or free hotels are part of a package booking promotion, there are very specific terms for the offers.
*** serves only as a third party booking intermediary and does not own or operate any travel related business or services. As such, we must abide by the terms of the vendors who utilize our site to offer their services. When the hotels and airlines do joint promotions, they only apply to certain hotels and flights, and they are often restricted by the number of flights or hotel rooms the vendors will provide for the promo pricing. Once the number of discounted rooms or flights reaches the vendors limits, the promotional pricing is no longer available on that day, or possibly for that promotion. *** does not have the ability to override the terms or pricing of vendors. Further, our Terms of Use states; pricing is not guaranteed until booking is complete, as pricing is always subject to vendor availability and fluctuation
The customer does state our agents advised we were experiencing site errors. If this was the case then again, we apologize. It is never our intention to inconvenience our customers and we to make every effort to address website problems as quickly as possibleWe would also like to make the customer aware that pricing is set by the vendors and while our website is not updated in real time, our booking system links in to the vendors live sites where they monitor and update their pricing constantly as prices fluctuate and products sell out.
We will forward the customer’s concerns to our web team for their information also so that they can also look into the matter further to see if any technical corrections need to be addressed.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

Complaint: ***
I am rejecting this response because: The entire matter was caused by Orbitz representatives, the investigation process resulted In favoring Orbitz, however Orbitz lied to protect themselves and not have to reinstate my ticketI ended up paying more money to travel to my destination. I do not accept the response
Sincerely,
*** ***

April 28,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the advertising issues.
Our records show on April 7, 2017, Mr*** self-booked a flight reservation via itinerary number *** with travel dates commencing on June 29, in the amount of $We understand from Mr***’s complaint, due to possible site error, a change in the price occurred at the time of bookingThe customer also stated after contacting customer support no proper resolution was provided and is requesting a refund of the rate difference
Upon researching the customer’s complaint, on April 7, 2017, when Mr*** brought this matter to our attention, Orbitz offered an $Orbucks credit for the difference in rates which the customer acceptedWe can confirm on April 7, 2017, Orbitz placed an $Orbucks credit into Mr***’s account
We do regret any inconvenience he encountered in resolving this matterAs a credit has already been placed in the customer’s account, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Complaint: ***
I am rejecting this response because:They say that they take a small amount to make sure the card works but they actually took the full amount and put it on hold which is why I lost the opportunity to buy my tickets elsewhereBecause of the inconvenience I think I should get a little more than just an apologyThey should really relook at how they charge people especially in situations like mine.
Sincerely,
*** ***

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding when you canceled the flight to Mumbai, Orbitz booking number ***, you were advised you would receive a full refund for both tickets;
however, you only received a refund for your wife’s ticket. You are requesting a refund for the other ticket in the amount of $I appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Upon further research, we have confirmed on January 30, 2016, you contacted Orbitz to cancel the flight reservationsAt that time the assisting representative cancelled the flight reservations and submitted a refund request to *** Air for only one of the ticketsThis is why you only received a refund in the amount of $for your wife’s ticket Please know as the representative only requested the refund for one ticket, Orbitz has processed a refund for your son’s ticketThe refund amount of $will be processed by *** Air, and the remaining refund amount of $has been processed by Orbitz, for a total of $ Furthermore, as a gesture of sincerity for your disappointing experience we have added a $Electronic Travel Coupon to your Orbitz accountThis is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for your next qualified reservation, and it is valid until December 31, We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2014/12/23) */
Dear ***
The Revdex.com has shared your recent correspondence with Orbitz so we may assist you furtherI understand your flight was oversold, and you had to make other arrangements to get to your destinationThe amount
charge was disputed with our Credit Card Disputes Department, and you would like that amount refunded
I appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience and the inconvenience this caused you
After reviewing your account, I show your reservation that was scheduled for travel on February 21, I'm truly sorry about the difficulty you encountered; however, Orbitz has no control/oversight of airline irregular operations, cancellations or flight delays
When Orbitz learns of such issues, we advise our customers to notify the airline corporate offices directly of any complaintThat way, the airline has an opportunity to review the problem and make any necessary adjustments to their operation and/or servicePlease understand, only the organization responsible for managing airline operations can fully address your concern
Also, airlines do require the customer contact them directly regarding their service issues, especially if compensation is being requestedUnfortunately, in this case, Orbitz is a third partyI apologize for any disappointment in this regard
Please contact United through one of the following methods:
Log onto the airlines' website at www.United.com and navigate to "contact us" and forward your concerns via e-mail
Phone your concerns to: X-XXX-XXX-XXXX
Unfortunately, we are unable to refund the amount charged, as we show the charge was validHowever, as a gesture of goodwill, Orbitz has issued you a $future travel voucher to use toward your next Orbitz.com flight hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the 'Orbitz Travel Document' e-mail to us at ***@Orbitz.comPlease reference case number XXXXXXX and my e-mail offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until December 23,
*** we thank you for bringing this matter to our attentionOrbitz appreciates your business, and we hope to have an opportunity to serve you in the future with your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear Mr***, Thank you for the follresponse, and I do apologize for your continued disservice with Orbitz Please know that we did receive your email you sent Customer Relations and Orbitz responded to your inquires via the Revdex.com Again, I apologize for any inconvenience this may have caused. However, the information to redeem your *** was mentioned in the email that was sent to you last December. In the email, it states to email Orbitz after you booked your reservation and then your account will be refunded the amount of your ***. Mr***, we understand this is not the reply you were hoping for, but we are unable to grant your refund request. The *** is good to use until December 28, 2016. Thank you again for the opportunity to address your concerns Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Complaint: ***
I am rejecting this response because:
Refund of USD issued on December 6, had nothing to do with Best Price GuaranteeIt was the refund for airline tickets minus cancellation feeThe business response misrepresents airline tickets refund for Best Price Guarantee refund:
"Our records indicate that this matter was resolved on December 6, when the customer was refunded $for the Best Price Guarantee claimAfter further review of the customer’s account we are able to verify that his flights related to the package were canceled and refunded by *** Airlines".
Sincerely,
*** ***

Dear Han,The Revdex.com has shared your recent correspondence pertaining to a reservation reserved via Kayak; however, you were advised that the booking failed, but you were still charged. On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the
opportunity to review your account and respond to your concerns.Please know that your concerns have been reviewed with Kayak. They have found there was an issue with your reservation properly updating with your ticketing information, and forwarding your email confirmation. Due to the issues you encountered, a refund has been processed in the amount of $USD to the credit card used to reserve the booking. Please allow to business days for the refund to process.Han, we certainly apologize for any inconvenience this has caused. We do appreciate your business, and hope that we have a future opportunity to serve you.Sincerely,Charlotte ***Orbitz Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10945560, and find that this resolution is satisfactory to me
Sincerely,
Charles ***

Complaint: ***
I am rejecting this response because: I am not asking for a full refund like Orbitz indicated I am simply asking for the difference between a "non stop" flight and a flight that stops Its not the airlines fault that Orbitz listed the flight incorrectly on their website I should not have to pay for something that I am not receiving There was a change in my itinerary so it is only right that I receive the difference in price for what I am buying I understand that Orbitz has no control over the air lines schedule although they do have an obligation to list the flights accurately This is an issue with Orbitz not ***, or ***n Air Lines
Sincerely,
*** ***

I reject Orbitz response based on the following reasons:Based on Massachusetts General Law Chapter 93A, I feel that Orbitz displayed unfair business practicesOrbitz seems to have a long track record of not properly displaying their all-inclusive package detailsOrbitz has already admitted improperly displaying the transportation feesOrbitz also incorrectly displayed my package during an all-inclusive search on their websiteOf note, Orbitz has promptly updated their website based on my initial complaintI am again requesting a full refund of the hotel fees.Thank You,*** ***

Be careful using Orbitz I had booked a flight for myself & my mother in Feb to go back to NY in May/early June My mother was diagnosed in May with Cancer wks before we were to leave Obviously we couldn't go Orbitz ran me through the ringer had me on hold for over an hour and finally agreed to cancel and create a 'credit' for my use when I booked at another date along with a $fee Today I attempted just that I selected a flight but couldn't find out where to apply the credit Total cost was $Plus taxes When I called Obitz about the credit The first person couldn't even help me yet she kept me on the phone wasting my time for hour! The second person after redoing the flight info and applying the so called credit (of $1,074.40), plus the $credit the total came to $1,extra!!! What??? Naturally, ticket prices have went up got that But what I didn't know is that $was per passenger and added both to the departure flight AND the return flight which was an additional $800!!
What credit?? It would cost me more using this supposed credit to fly back home then to just go ahead and rebook the flight again!!! What did I gain? Nothing!! I will now lose $less by NOT using my 'credit'
THIS IS A RIP OFF NO MATTER HOW YOU SLICE IT!!!! I want Obitz investigated For wasting 1/hrs of my time For *** poor customer service For the lie of 'giving credit'! I will NEVER fly again Next time, I'll just dry there and save myself the heart burn and loss of cash
Use any other travel agency BUT DON'T USE ORBITZ unless you want to be ripped off

Complaint: ***
I am rejecting this response because:I did contact Orbitz and the airlines that I was cancelling and the insurance company and all said they documented it. I was instructed to file a claim with *** responded saying it was declined because it did not meet their criteria either. When I booked the ticket I was advised by Orbitz to get the insurance. When I booked the ticket I was out of the country on active duty and I explained that I didn't know what the orders and dates would beI was advised by Orbitz to get the insurance which I did. I contacted Orbitz and the airline to cancel the second part of the ticket. They BOTH claim I did not. I would be more than happy to provide to you the phone log from my verizon account showing the phone #'s on that document. This is just a way to scam money and time out of me.
Sincerely,
*** ***

July 24,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the billing and collection issues.
Our records show on June 29, 2017, Mr*** self-booked an Orbitz.com car reservation via booking number *** with a pick up date of June 30, for a quoted amount of $1,We understand from the customer’s complaint the reservation was canceled after contacting customer support a $Orbucks credit was promisedMr*** is requesting for credit to be honored as promised
Upon researching the customer’s complaint, no case documentation was found prior to Mr*** contacting us via email on July 9, regarding the $Orbucks creditFurther research shows, at the time the customer first contacted us, the car reservation was still active and not canceled
We can also confirm, Mr***’s case was escalated to our corporate customer support team and neither call nor recording were found stating the customer was promised a credit
Orbitz’s acts only as a third party intermediary for car reservation and can only quote a price since these are pay later bookings onlyOrbitz is not able to provide a credit or for an active reservation or not paid for in advanceBased on the information provided above, we are unable to honor Mr***’s request for compensation
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service