Orbitz

Dear
Kingsley,The Revdex.com has shared your recent correspondence
with Orbitz so that we may assist you furtherIt is my understanding that you feel Orbitz engages in bait
and switch tactics, due to the price changes on our websiteI appreciate the
opportunity to review and
respond to youOn behalf of Orbitz, I apologize for
the disappointing experience and the frustration this caused you.Orbitz goal is to make every customer experience a great one, by
offering the lowest fare available to our customersOrbitz is an unbiased and
dedicated online Travel Agency offering millions of fares on every requested
flight searchWe understand it is frustrating for you to see a price on a
reservation that you would like to confirm, and the price increasesInventory
available on Orbitz is also available on other travel sitesPlease know at the same time, there are millions of customers
shopping throughout the dayThe airfares and their availability can be updated
at any time, with or without notice, since they are determined directly by the
airlinesFares can change very rapidly as the carriers continually adjust
their flight loads, especially during peak travel timesOrbitz monitors these
changes closely and makes every effort to keep our fare displays as current as
possibleThat’s why these fares are not guaranteed until we receive confirmation
from the airlines, and tickets have been issued.When you
are attempting a booking, and the price changes or shows no longer available;
this means that the airlines have updated their pricing but have failed to
update our website with current priceIn situations where the airlines have
not updated their fares and availability, we can send a request that they
update the systemIf you provide the flight details; I will forward to the
appropriate department for their follow up with the carriers to update the
website with their most updated availability and fareRegrettable,
Orbitz is not able to restore a fare once it is sold out or discontinued by the
airlineHowever, as a gesture of goodwill, Orbitz has issued you a $USD
future travel voucher to use on your next Orbitz.com prepaid bookingOur
voucher is meant to emphasize our commitment to you, and we remain hopeful you
will continue using Orbitz for your travel planning needsHere are
the instructions for the future travel voucher: When you
make your next booking on Orbitz.com, please forward a copy of the Orbitz
Travel Document e-mail to us at [email protected]
Please reference case number *** and my letter offering the $future
travel voucher in your requestOrbitz will then issue a credit to the card
used for the new bookingThis offer is valid for one year from the date of
this letter, until December 1, Kingsley,
thank you for allowing me to review this with youWe appreciate your business,
and we hope to have an opportunity to serve you in the future.Sincerely,Jeanna
HandleyOrbitz
Customer RelationsChicago,
IL

August 4, Revdex.com Chicago & NIllinois Complaint Department Re: *** *** *** Dear Revdex.com, Thank you for taking the time to contact *** *** regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments
and concerns which have been brought to our attention*** *** is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on July 14, 2017, booked flights from Beirut, Lebanon to Istanbul, Turkey departing August 29, and returning on September 4, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on *** website, without the assistance of an *** representativeOne of the passenger’s names was misspelledIt was entered as *** but according to the customer, it should have been ***Mr*** contacted our office for assistance with the name change requestWe contacted merchant of record *** *** Airlines and were informed that name changes are not allowedPlease note that *** serves as a third party intermediary the airline; in this case *** *** Airlines is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseMr*** will also see the airlines name in the transaction information of his credit card statementAs *** *** Airlines was the merchant of record, they are also the party to set policy regarding their ticketsEach of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Correspondence Team

I rented a car for 24hrs, when I arrived at the agreed time I was notified there was no car availableI then called Orbitz again and was guaranteed that there was a car there waiting for meI proceeded back to pick up the rental car and was told that there was no car againI called Orbitz for the third time and was passed around until I asked for customer serviceAfter another hour on the phone I was offered a car that I would have to pick up an hour away, finally I wanted to cancel my reservation and then asked for them to match the price through another rental agency and had no luckI wasted half of my day when I should have been on my way to my destinationI will never use this service again and will never recommend their service to anyone else

Complaint: ***
I am rejecting thi* re*pon*e becau*e: Ye*, the ticket* were refunded, but not in full....which i* what I wa* told by more than one of your&nb*p;repre*entative*A $penalty wa* deducted from each ticketIt wa* not *** Airline* mi*takeIt wa* Orbitz, *o that i* who *hould be refunding my money.&nb*p;Unfortunately, your $voucher on a future booking with orbitz doe*&nb*p;not replace the $I lo*t, becau*e I will not be booking any further travel with Orbitz.comMy experience with your company wa* *o poor, that I would rather&nb*p;give up the $150, than u*e your web*ite again
*incerely,
*** ***

Dear *** *** Thank you for contacting Orbitz regarding a reservation you tried to confirm on our websiteIt is my understanding that the reservation did not go through, but your *** account was still chargedI appreciate the opportunity to review your account and respond to your
concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this caused youAfter reviewing your account under the email address, *** I did not show a confirmed reservationIf the reservation did not go through, the charges you see on your *** account are actually soft charge, or temporary authorizationsWhen you click the reserve button on the final booking page, we make the soft charge on your account in order to validate the *** account and hold the funds for the cost of your reservationIn return, the bank sends back an approval codeAt the same time, we communicate this information to your bank; Orbitz sends the reservation request to the airlines to obtain a confirmation for the flight reservation requestedIn this case, the airlines most likely sent back a message advising the flight and/or fare for that itinerary selected were no longer availablePlease be assured these charges automatically drop off within 3-business days, depending on your bank*** *** if you would like the charges removed sooner, please contact *** directly. Unfortunately, this is something that Orbitz cannot assist withAs a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number *** and my letter offering the $voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until December 22, *** *** we appreciate your business and we hope you will provide us with a future opportunity to serve your with your travel planning needs Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Revdex.com, I did purchase trip protectionWhen I called to make changes I was not allowed ti make them so when I kept stating to them "I purchased trip protection" which I had to state over & over again but, still wasnt allowed to make the changes, I asked what exactly did trip protection protect & what was the use of itThey refunded it back to me.
Sincerely,
*** ***

April 7, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Xing *** (Revdex.com case number ***) regarding a flightWe understand Xing *** is requesting a refund.Our records show on January 1, Xing *** or a person authorized for Xing ***’s account booked one-way flights for two adults and one child traveling on July 8, from Moscow to St Petersburg with Aeroflot Russian Airlines for $207.13.Later the same day, a second itinerary was purchased from the account for combined one-way flights for two adults and one child traveling on July 8, from Moscow to St Petersburg and returning on July 11, with Aeroflot Russian Airlines for a total of $377.25.The July 8th flights on both itineraries for travel with Aeroflot Russian Airlines were identical in flight number, date, and passengersThe airline canceled the first set due to being duplicateThis cancelation, which was made by the airline, prompted an email to be sent to our customer advising that the airline had made a change to their flight, that the airline canceled the flights, and advised the customer if they didn’t contact the airline and request this action to contact Orbitz.com for assistance.On January 2, our customer contacted us and advised that they wanted to cancel the flights on the second itineraryAt that time, the second set of flights were voided, effectively canceling the transactionOur records don’t indicate that a request or inquiry was made on the first itinerary with the that had been canceled by the airline.We are pleased to advise that we will be able to facilitate a refund of the $for the flights that were canceled by the airline due to being duplicateHowever, there are multiple reasons that an airline may cancel flightsWhen a ticket is purchased through Orbitz, and action hasn’t been taken directly with the airline by the customer, the customer should contact Orbitz to verify any refunds that they would like to request within the valid time of requesting a refundThe We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Denise ***Corporate Customer Service

Initial Business Response /* (1000, 6, 2015/03/11) */
Dear***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherI understand the rate to have the name corrected increased, and your credit card was used without your
permissionYou are requesting a refund for the amount you paid to make changes to the ticketI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused you
After reviewing your account and speaking with you on the phone, we have found the rate to have the name corrected did increaseHowever, before the exchange was completed; *** (the traveler) was contactedShe was advised the rate quoted was no longer available, and that the rate had increased
We also have a recording that ***, approved the new rate, and it was okay to charge the credit card on fileThe exchange was processed, and a new confirmation email was sentUnfortunately, we cannot refund a non-refundable ticket that was used
*** thank you for allowing me to review the situation with youOrbitz appreciates your business, and we hope to have an opportunity to serve you in the future
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: *** I am rejecting this responseI initially agreed to pay for the change fee because I expect it to be a successful changeI wouldn’t have requested the change if I knew that the request was going to completely fail like this and require me that amount of efforts, time and money to resolve thisWhy would I pay $to experience this if I had known? I agreed to pay the $change fee simply because I never thought that the Orbitz customer service person would FORGET TO RE-ISSUE the ticketI also do not understand what you mean by "Since the fare increased after Ms*** agreed to the initial price Orbitz has compensated for the difference." What fare? Is it the returning flight? I originally purchased a ticket for about $and when I made a change the fare was about $so I agreed to pay the difference and the change feeThere was no offer by Orbitz to compensate for the differenceAfter Orbitz made the error and canceled my ticket (instead of changing the schedule), the one way returning ticket price went up and Orbitz told me to pay $for thatI told her that there was no way I was going to pay that amountAfter making so many phone calls to Orbitz and filing my complaint to Revdex.com, Orbitz finally agreed to pay the difference ($4000[price for new one way returning ticket] - $1100[price I originally agreed to pay]) so that I could return to the U.Sas I originally planned if there was no error by OrbitzIf Orbitz is saying that they “compensated” for the difference, that is wrong because they are responsible for that error to begin withI do not understand why Orbitz do not get this but if Orbitz tried to resolve this with sincere attitudes and immediately resolved the issue, I would have accepted the $card with no problemHowever, in spite of the fact that Orbitz is 100% responsible for this error, they NEVER tried to resolve this until I called them many times and filed my complaint to Revdex.comDuring my vacation, I had to call Orbitz 5-times and spent at least an hour and half for each call (again, one of them being more than hours)I always had to initiate the call to get updates because they say they’d call me back and never did, and I had to repeat what happened again and again every time I called themAlso I was supposed to work whenever I had free time but I had to spend so many hours on trying to resolve this issue created by OrbitzConsidering the time I could have spent to work, the time I had to waste because of Orbitz is worth thousands of dollarsAt least the $change fee should be waved because the request wasn’t successfully done at allSincerely, *** ***

December 2, Revdex.com Orbitz Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotel. We understand Ms*** are seeking a refund for a recent hotel stay booked using OrbitzWe researched this matter further we show a reservation for Satisfaction Resort was booked using our mobile site on November 12, 2017, by Ms*** or an authorized user to their Orbitz account During the booking you agreed to our Terms of Use, which expressly provide as follows: The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedWe were contacted on November 18, requesting a refund and we contacted the hotel to advocate on the customer’s behalf, regrettably the hotel denied the request for a refund, as the reservation was non-refundableHowever as a gesture of goodwill we offered a $Travel coupon that could be used towards future travel with OrbitzPlease note that Orbitz serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersWe hope you understand that we must adhere to the rules and regulations of the hotel, including their cancellation and refund policies While we understand Ms***’s concerns we cannot honor a refund in this matter, we regret our response could not be more favorable We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Everything has been resolvedThey gave me a full refund and the issue has been taken care of
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/06/30) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to your service fee refund requestI appreciate the opportunity to review your account and respond to your concerns
I have located an
account under your name; however, I do not show any bookings that a $service fee would be charged to offer a refundDue to the booking in question being six years old, I am unable to verify or grant your request
Mr.*** thank you for the opportunity to respond to your concerns
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not a service feeI was overcharged once and promised $Do you see I used your service thousands in months and then stopped because of this issue
Final Business Response /* (4000, 9, 2014/07/08) */
Dear Mr.***
Thank you for you follresponse, and I appreciate the opportunity to respond to your continued concerns
Mr.*** we certainly apologize for your disappointment in our services, but I am unable to verify that you were overcharged $I show all of your past reservations were confirmed without issueI wish that I could offer you a more favorable response, but we are unable to process a refund on an issue that we are unable to verify
Sincerely,
***
Orbitz Customer Relations

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to the fare increase during your recent fare search with Orbitz’s website. I appreciate this opportunity to review and respond to your concernsPlease know that Orbitz is dedicated to making every
customer experience a great experienceWe do understand that it is frustrating if you see a price on a reservation that you would like to confirm, and it becomes unavailableInventory available on Orbitz is also available to other travel agencies, airlines and hotelsThere are millions of customers shopping throughout the day and since airline and hotel rates are based on availability, this can make rates increase very quickly with little or no noticeMs***, let me explain in more detail how this can occurAs an online travel agency, airlines and hotels send Orbitz inventory available for most every flight and hotel room that they have to offerOur site is updated several times daily with new information receivedOnce a fare or rate is no longer available the website is designed to offer the next available priceIf the next price available was not sent, the website will advise you that this price is no longer available and will not give another optionPlease be assured that Orbitz’s goal, as a website, is to be able to offer the lowest prices possible to our customersOffering lower prices to customers is what benefits Orbitz as a company, not offering higher prices that a customer may not be able to purchaseAs a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.com. Please reference case number *** and my letter offering the $voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until February 5, 2017. Ms***, we appreciate your business and we hope you will provide us with a future opportunity to serve your with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Mr*** The Revdex.com has shared with us your correspondence
regarding your recent experience with OrbitzIt is my understanding your
flight from Guangzhou to Manila was overbooked and you were moved to a flight
for the next dayHowever, you were told by China
Southern Airlines that flight
was also overbooked and you decided to make new travel plans to get to Manila
I appreciate the opportunity to review your account and respond to your
concernsOn behalf of Orbitz, I would like to apologize for your
disappointing experiencePlease know I have reached out to China Southern Airways
regarding a refund for the reservation and they have advised you should have
received a letter at the airport from the ticket counter stating that your
flight had been overbookedThey are requesting that you provide them with that
documentation before they will review your refund requestPlease let me know
if you received that document, and if so, please scan and attach that to your response
to the Revdex.com so they can forward that to OrbitzI look forward to your responseSincerely, Shalon ***Orbitz Customer RelationsChicago, IL

Dear Ms***, Thank you for contacting Orbitz regarding your seat assignments for your *** Airlines flightIt is my understanding that you are not confirmed in the seats you requestedI appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, I sincerely
apologize for the disappointing experience and the frustration this caused youPlease know when booking a reservation via the Orbitz website, all seats are only on requestWe must receive confirmation from the airlines stating seats are confirmed or under airport controlEvery airline reserves the right to control their inventory and re-accommodate travelers (i.eschedules/flights, aircraft type/equipment, and seats)Pre-reserved seating is dependent upon several factors: the specific airline; the type of ticket (not necessarily the cost); customer’s frequent traveler status/level with the specific carrier; airline restrictions and policyAny option for seating via Orbitz.com would be dictated by those factors as well as the airline seat availability/inventory at the time of selection/requestIn addition, even after “confirmation” any airline would be able to rearrange seat assignments for a variety of reasons (i.esecurity, ADA, family/minor, aircraft weight/balance, overbooking, cancellations/delay, FAA rules, etc.)Nonetheless, please keep in mind regardless of where a ticket is purchased, every airline reserves the right to move or remove passengers from flights/seats/aircraft type, etcSeat assignments are ultimately the decision of the airline, and we advise our customers that if they have special needs, it is always best to check with the airport directly so that the airline may accommodate those needsMs***, we value you as a customer, and as a gesture of goodwill, Orbitz has issued you a $USD future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until March 21, Ms***, thank you allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the futureSincerely, *** ***
Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 10, 2015/06/16) */
Dear Ms***,
The Revdex.com has shared your recent correspondence pertaining to your disappointment in the type of car received, and that your hotel was under constructionOn behalf of Orbitz, I apologize for your
disappointing experience, and appreciate the opportunity to review your account and respond to your concerns
Upon reviewing your account, I do show that you reserved a Air + Hotel +Car package booking for yourself under Orbitz locator PBORBXXXXXXXXXXUpon reviewing your reservation, I do show that the booking was confirmed directly via our websiteI do show that you contacted our Service Center on June 7, 2015, and requested to upgrade your car rental to a convertibleWe canceled and refunded the original car reservation, and rebooked your new reservation under PBORBXXXXXXXXXXThe new booking was reserved via Economy at the lowest price we had to offer for this type of vehicle, and it was at an offsite location; however, they do provide a shuttle serviceI have contacted Economy directly, and they have advised that a Chevy Camaro convertible was the type of car that was receivedIf you were initially mistakenly given a Volkswagon instead, this is only something that can be verified by Economy directly
Ms***, we certainly regret your disappointment with the hotel property, but the property does not have any alerts that they are still undergoing constructionWe are unable to offer a refund as the stay was completed; however, as previously advised, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.comPlease reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until June 16,
Ms***, we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
*** ***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 12, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were several concerns regarding the rental car and I understand them giving me the wrong type of car is an issue to deal directly with the rental car companyMy biggest concern was it was booked in the wrong name and I was never told you were switching me from an on airport site rental car business to one that was off site and I would need to take a shuttle toI specifically said I wanted to pick the car up at the airportIt was booked under Firova and my last name is *** and has been for yearsIf I did not find that error, I possibly could not have even gotten a carAs far as the hotel and the construction, the hotel says they have informed all their outside booking agencies of the construction and was forth coming when I called them pretending to inquireYou also said there was nothing you could do because the booking had been completed, yet when I called and the booking was still in progress, I was informed by Orbitz employee that under no circumstance could they change anything about my hotel reservation or could they refund me and I was not allowed to cancelI should not be punished because the booking is completed when I was not allowed to make changes when the booking was in progressI have used Orbitz times and have had problems times and I am not sure as to why you think a voucher that I have to use with Orbitz is acceptableI will not use Orbitz again and I am sure you would understand why if you had to walk up and down flights of stairs almost daily and had to relax by a pool to the sound of a jack hammer hours per day
Final Business Response /* (4000, 14, 2015/06/24) */
Dear Ms***,
Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns
Please know that I have reviewed your car rental booking, and the last name of Firova was listed as a traveler in the accountWe apologize that this was the name initially chosen, and the situation was correctedThe lowest priced option was given, and car rentals that offer shuttle service from the airport are still considered airport locations
Ms***, we certainly regret your disappointing experience, but we are unable to offer a refund for services that were renderedWe do hope that you decide to utilize the future travel voucher offered as compensation for your experienceWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
*** ***
Orbitz Customer Relations
Final Consumer Response /* (4200, 16, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution because they continue to say , although we made mistakes , your reservation is over Of course it is over I work full time and only have planned ahead vacations I tried to resolve during my vacation and nothing happened I could not cancel , drive home and have a do over employees have to ask for time off and get it approved I was forced to make the best of a bad situation but was never apologized for orbitz' mistakes or misleading information I will also note they only acknowledge and reply to portions of complaints Orbitz has the worst customer service I have ever experienced and do not care if ones vacation was delayed , ruined or anything else as long as they got their money They prove that by continually pointing out they can do nothing once the reservation is over ! Duh - my vacation is over and Orbitz misleading and failure to help me ruined a week off I will never get back !

Complaint:
I am rejecting this response because: When I spoke with Orbitz right after I had self booked my flights online I made sure I confirmed with the representative that I will be arriving to Guadalajara Saturday morning and he assure me it will beI have proof from my work and my child school that I had submitted a note and time off requesting those dates I will be out of work and my child out of schoolAnd how I previously said before when self booking I was asked if I wanted a text reminder the day of my flight and I hit yes which I never receivedMy mind was set I was leaving Friday night arriving Guadalajara Saturday morningIf I would of received that text Thursday evening it would of prompt me to contact Orbitz like I did Friday morning when I arrived to work and noticed that cancelation email
Sincerely,
Araseli ***

Dear Ms***, Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsAt Orbitz, we do work with the airlines to forward notifications with any flight updates that may have occurred. This information is entered by the airline directly, and forwarded from the Central Reservations System. To also help our customers be able to review their flights departure time, we also provide a “Flight Status” link within the message that will show the full flight information. We have thoroughly reviewed your account, and the correspondence provided. Within your correspondence, it is advised that you checked out of your hotel at approximately 11:00AM for your 1:20PM flight departure time, which is a to minute drive from the property with no traffic or any other unforeseen delays. The flight notification was not forwarded until 11:01AM, which was within recommended time that international travelers should already be at the airport, and the property personnel you were speaking with should have also had the ability to check the flight time as well to help with your concerns. We do show that you contacted us directly, but the initial call was not received until after 1:00PM on January 30thMs***, we have given your concerns every consideration, but with the correspondence provided, we are unable to verify that this alert is the reasoning that you were unable to complete your travel as scheduledMs***, we understand this is not the reply you were hoping for, but we are unable to grant your refund request. Thank you again for the opportunity to address your concernsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to the charges that was incurred when it was requested to utilize your ticket credit, and for the service receivedOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the
opportunity to review your account and respond to your concernsOur records reflect on February 5, 2016, you self-book a flight reservation, using Orbitz.com. Travel is on *** Airlines, departing May 6, 2016, from Denver, Colorado to Watertown, New York; returning on May 9, 2016, from Watertown, New York to Denver, Colorado. Itinerary number: ***. It is my understanding you feel that you were overcharged three times for a total amount of $and is requesting a refund.We can confirm on February 17, 2016, we were contacted, and it was requested to change the flight dates, and our agent advised of the change fees. The change fees were agreed too and the exchange was processed. On that same day, you contacted Orbitz advising that you needed to cancel the exchange request, due to an airline schedule change on the return flight. Our agent contacted the airline and they advised the agent to cancel the flight. In addition, they advised that the customer can submit a request for refund on the airline’s website. The agent advised of the information provided from the airlineIt was then requested to cancel and rebook new flights. The agent confirmed the new flight dates, which were agreed to. Charges in the amount of $were agreed toFrom time to time and for a variety of reasons, airlines issue schedule changes. We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers*** Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.Only the airline can make changes to a customer’s flights. These changes are not related to the type of ticket that was purchased or the company they were purchased from. Airlines rarely tell travel agencies why they make a change. Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.We can confirm on February 18, 2016, Mr*** contacted Orbitz advising that their wife’s credit card was overcharged three times for a total amount of $511.00, and his credit card was also charged $137.00. The customer is requesting a refund of $511.00. While our agent was researching the matter, the call was dropped. Our agent was unable to contact you back.Further research shows on February 19, 2016, the customer contacted us by email advising his wife’s credit card was overcharged three times for a total amount of $511.00, and his credit card was also charged $137.00. The customer is requesting a refund of $511.00.In reviewing the account, we do not show any extra charges were applied. On March 3, 2016, we contacted *** Airlines, they advised; there was an Airline Schedule Change on February 17, 2016; however the airline was able to exchange to the new dates, which reflects as follows:Departing April 22, 2016, from Denver, Colorado to Watertown, New York, returning on April 25, 2016, from Watertown, New York to Denver, Colorado with *** Airlines. We are unable to provide an updated itinerary as the changes were made by the airline directly. You can contact the airline directly to confirm the updates, or once the dates are closer, you can go onto the airlines website to review your booking and to cheonlineOrbitz strives to provide the highest level of customer service, and we are sorry that your recent experience did not live up to that expectationWe would like to resolve this matter; Orbitz is requesting a copy of the billing statement reflecting the extra charges. Ms***, you can submit the receipt directly via the Revdex.com complaint system.We thank you for allowing us the opportunity to address the issues that were brought to our attention. Sincerely,Charlotte WillisOrbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/06/02) */
Dear Ms.***
The Revdex.com has shared your recent correspondence pertaining to the rate increase of your ticketsI appreciate the opportunity to review your account and respond to your concerns
I have reviewed your
correspondence, and understand there was a situation with price fluctuations
I do apologize for any inconvenience that this may have caused, and I would like to review and respond to your query
The email which you have provided,***; is registered to an account; however, the last booking was from
If you could provide me with the Orbitz Record Locator or the email address that was used to book the reservation, I will be able to research the matter further
Please be assured that Orbitz has no intention to mislead our customers, and I regret that you have had this perception
Thank you again for contacting Orbitz, and I look forward to hearing from you
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not quite accept the response because I already know what the outcome of this so called research would be, since i'm no fool
The email address Orbitz is ***@hotmail.com and the record locator #, though I do not feel to comfortable with the public seeing this, is
Confirmation Numbers
Orbitz record locator: ***
American Airlines record locator: ***
Thank you
Final Business Response /* (4000, 9, 2014/06/13) */
Dear Ms***
I appreciate the opportunity to revisit your situation
Regrettably, as previously advised your claim does not qualify for our program, and therefore, we are unable to approve your claim
Per our terms and conditions, you must submit your claim by 11:59pm the date of booking, as well as it is only valid for flights within the United States
The terms and conditions for our program are viewable on the footer of our website for customer's review prior to making a booking on our website
Please know that the terms and conditions of our program apply to all customers who submit claims
We have given this matter every consideration and at the same time, provided you detailed responses regarding itWe regret your on-going unhappiness with our serviceAs we have evidently reached
an impasse, please know there is nothing more we can do regarding this issue
We hope you are able to accept our $future travel voucher in the spirit it was intendedOrbitz is not inclined to compensate further in this matter
Ms.*** thank you again for the opportunity to review your concernWe appreciate your business and hope for a future opportunity to service your travel needs
Regards,
*** ***
Orbitz Customer Relations
Final Consumer Response /* (4200, 11, 2014/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** ***, Orbitz Customer Relations,
Regrettably,
Thanks