Origin of Names

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

ID [redacted] Hello,We would like to address the customers concerns below and offer a solution to this issueAs previously stated we did not send this productWe order our glassware from a manufacturer that engraves the artwork we send them onto their glasswareOur company was not informed that they had switched their decanter set to a new styleWhen working with another company over an issue like this it often takes weeks to solve and we are still in the process of working with themAs any other retailer we pay our employees to create the artwork that goes on the glassware, we pay the fee for the glassware, and we pay an engraving feeThese costs add up and we do have to sell our products at a higher price then we pay the glassware manufacturer to make a profitAs the product received was of a lower quality we offered a partial refund to make up for the quality discrepancyWe did not mean to offend the customer, we were just looking to seek a compromise as the product was custom madeWe have very few complaints on the internet compared to the tens of thousands of orders we have a year and we are always willing to work with the customerThe customer is correct in the fact that the picture has not changed, as we are waiting for our glassware manufacturer to send us a sample of the new decanter set to have pictures taken to display on our websiteAs the customer did not want a partial refund they can ship the decanter set back to:Origin of Names [redacted] ***Once we have received the decanter set they will be fully refunded the price of$Have a nice day.Sincerely,Origin of Names

ID 10820788Hello,We sent an email to [redacted] on July 20th stating that would be happy to provide a full refund as they were unable to receive the cuff links in AustraliaBut to do so they must open a non recieval dispute through paypal, as paypal does not allow us to refund orders over days old otherwiseIf the customer will open a paypal case we would be happy to give them a 100% refundWe apologize for any inconvenience this may have caused.Sincerely,Origin of Names

ID [redacted] Hello,The customer placed their order on February 7th for an item [redacted] that takes 7-business days for deliveryAs of today it has been business days since the order was placed and it is scheduled to ship out SaturdayAs for communications we do not have a business phone line, nor an numberOur customer service email address, as stated on our website is [redacted] , not [redacted] The customer may contact us at any time at [redacted] , all emails are answered within 1-business days.Sincerely,Origin of Names

Hello,I contacted our manufacturer that creates our flags and hats for usThey were able to locate the order, but did not find a receipt of shipmentThey apologize as it looks like the customer's order was skippedThey have created replacements and shipped them with upgraded shippingAccording to USPS tracking number # [redacted] the replacements are scheduled for delivery this Friday, the 28thSincerely,Origin of Names

Complaint: [redacted] I am rejecting this response because:Although the items did arrive Friday, the one and only reason I received these items at all was because I contacted Revdex.comI had waited patiently for the items and had requested updates without ever a follow up or the courtesy of a reply for weeks! The quality of this company from customer service to the quality of products I have received deserves the extremely low marks given by Revdex.comI only wish I had thought to use Revdex.com before placing an order with this companyI would never have done business with them if I had checkedLesson learnedThanks Revdex.com for your help in getting my items

Hello, According to USPS the replacement was delivered on December 5th at 6:pmNot only did we correct the customer's issue, but we also sent her double the coat of arms prints she had ordered to make up for USPS's error Thank You, Origin of Names

Hello,The tracking number for the two packages shipped via USPS are [redacted] and [redacted] According to USPS both packages were delivered at 9:on September 10th in/at mailbox.Sincerely,Origin of Names

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,The customers order was shipped out on November 7thOn the 16th the customer contacted us to let us know it has not been received and that the tracking number showed no movementWe opened a case with USPS and they were unable to find the whereabouts of the package, as the post office we had used had not scanned the package into their systemWhen the investigation was over we emailed the customer on the 21st to let them know what we had found outA replacement was then created and shipped out once again to the customerThe customer responded on the 21st and had found our response acceptable.Thank You,Origin of Names

Hello,We would like to convey apologies to the customer for this mistakeWe have recently lost a family member and we apologize as this has affected the quality of our customer serviceWe will have a corrected replacement print created and shipped outThere is no need to return the incorrect print and nothing else need be done on the customers part

Hello,The returned decanter was received yesterday, July 20th, and the refund of the promised $was processed today, July 21stSincerely,Origin of Names

ID [redacted] Hello,The customer has been contacted and we have apologized for the slow response, due to the fact that we have been back in forth in contact with our glassware supplierWe have been in talks about this issue, as they have recently changed the decanter style without informing usDue to this we have offered the customer a partial refund of 30% ($58.50) on the decanter set.Thank You,Origin of Names

Hello, The customer did report the problem, but after the time period stated in our replacement policy on our websiteWe would like to settle this issue and would be happy to send replacements, but there is an issue with paymentThe customer did a chargeback through their credit card company in conjunction with paypalAccording to paypal the chargeback is still being reviewedThis has essentially frozen the charge, thus we cannot offer a refund or a replacementThe customer will need to contact their credit card company about this issue Sincerely,Origin of Names

Hello,The customer contacted us on May 23rd about having not received part of their orderOn the 24th we replied to let the customer know that it had been shipped separately and that shipping to Israel via USPS normally takes 2-weeks for delivery, dependent on customsAs it was coming up on the
latter end of the shipping estimate and it is very common that international packages go missing in customs, we did proactively ship a replacement out and with trackingThe customer was informed of this on May 25th and given the USPS tracking number ***The matter has been resolved. Thank You,Origin of Names

Hello,
As the customer is located in Australia, delivery normally takes an extra 2-weeks for delivery, dependent on customsWe responded to the customers email inquiry on December 4th after contacting our glassware manufacturerWe informed the customer that our glassware manufacturer had taken
longer than usual on production and due to this they upgraded the shipping free of charge to USPS International Priority to ensure Christmas deliveryWe let the customer know that according to USPS this shipping service takes 6-business days for delivery and we then provided a link to track the package
Sincerely,
Origin of Names

Hello,
The customer did contact us on December 1st asking to change their custom full color clock's imageThe image they provided was in black and white and we emailed the customer on the 2nd asking for the colors they wanted used, as that info was not providedWe never received a response to our
email and there is no record of the customer's email on the 5thAs the customer did not get back to us about their order we kept it on hold waiting for a responseAs they no longer wish to receive the product we have cancelled and fully refunded their order
Sincerely,
Origin of Names

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
I have not received the items They say they have been shipped If I receive them THEN I will consider the matter closedRegards,*** ***

ID ***Hello,We apologize for the slow shipmentAs an incorrect address was provided the shipment was sent back to sender, in this case one package to our offices and another to our plaque manufacturerWe then had to wait for our plaque manufacturer to receive and reship the package
to our officesWe have received the package and both packages have been shipped to:*** *** * *** *** *** *** ** ***According to USPS the packages are estimated to be delivered on August 10th. Sincerely,Origin of Names