Overstock.com

To whom it may concern, On 05/03/2016, the customer purchased four cans of Design Master Premium Metallic Spray Paint 11ozRose GoldThe customer contacted us on 05/26/and requested to return the Design Master Premium Metallic Spray Paint 11ozRose Gold because the spray paint didn't "go on smoothly"The customer didn't agree with the amount charged for return fees and so we made an exception and assisted with the return and waived the return feeThe return was initiated for three cans of spray paint as the customer had opened and used one can of the spray paintThe merchandise arrived back to our warehouse on 05/31/On 06/15/2016, the customer contacted us for an update on the status of their returnBecause the return wasn't completed, we advised that a specialized representative would contact the customerAt this time, the customer also requested to cancel their current order for a ringThe customer was advised that this request would also need to be forwarded to a specialized representative and they would receive follin 1-business days On 06/16/2016, the customer contacted us because they weren't happy that the current order had shipped out, when they had requested that the order be canceledThe customer also explained their frustration with the return and refund of the spray paintThe customer was advised that the "concern is already taken care of by our representative"The customer was originally advised that we would attempt to have the recent order intercepted and returnedShortly after the customer was advised that we were unable to intercept and return the merchandise since the order was shipped via USPSWe advised the customer to contact us once they received their order and we would help them with a return On 06/27/2016, the customer contacted us because their refund for the spray paint hadn't been issuedBecause the return for a refund hadn't been completed, the customer was advised that we would need to forward the issue over to a specialized representative, in our Pay Support Department, who could assist with their refund The customer was notified on 06/27/that the refund for the spray paint was issued in the amount of $to the credit card that was usedTypically, it can take 2-business days for the credit to postIf the customer doesn't see the credit, they may need to contact the issuing financial institution to find out their credit posting time frames ***We have reviewed and confirmed that a refund wasn't issued for the spray paint, as this is an item that cannot be returnedHowever, an exception was made and the customer was issued a refund for four cans of paint, in the amount of $36.87, and in the amount of $12.29; which equals $We have also confirmed that the customer has initiated a return online for the ring that they purchased The customer can return the ring for a refundConsequently, as the item isn't damaged or defective, the customer is responsible for the return feesIf the customer doesn't agree with paying for the return fees, they can contact our Customer Service Department for additional assistance, at [redacted] Sincerely, Overstock

To whom it may concern, Customers order was placed on 8/had shipped out late on 8/and was delivered on 8/This was a fast delivery as the product had shipped from Tennessee to FloridaLate on 8/Overstock received notification that some pieces were damaged and that we would need to send them outOur Supplier notified us on 8/that this order for replacement parts would be placed and that tracking information would be available shortlyOn 8/the supplier had posted the tracking information shortly after this complaint was filedThe tracking information shows it’s on its way and has a scheduled delivery date of 9/Overstock is more than willing to set up a return for a full replacement or refund if the replacement parts do not correct the issue Sincerely , Overstock.com

To whom it may concern, Customer ordered the Safavieh Sarah Navy Tufted Settee, on 10/08/The Safavieh Sarah Navy Tufted Settee, shipped on 10/11/2016, with Fed Ex tracking number: [redacted] ,to the shipping address entered at the time of order: Caribbean Connection, at [redacted] *** [redacted] According to Fed Ex record the package arrived at the shipping address on 10/14/Overstock received customer’s parts request on 10/23/2016, for the left arm restWe have received photosOur warehouse does not have spare parts for the Safavieh Sarah Navy Tufted SetteeFollowing procedure, on 10/24/our warehouse has offered a full replacement, and free return from the shipping address entered at the time of orderAs an alternative resolution Overstock has offered one of the following to help satisfy our customer: We can offer a partial refund to compensate our customer to keep the item as-isWe would like to offer also a free year of Club-O ($value) along with $in Club-O dollarsOR a partial refund of $back to the original form of paymentWe can initiate a return for a full refundWe can send out a complete replacement for the item from which the customer can take the needed replacement parts and return the rest using a free return shipping labelOur customer rejected to accept an alternative resolutionOverstock is currently working with our warehouse to pull apart an existing Safavieh Sarah Navy Tufted Settee to provide the needed left armCustomer can expect a contact before the end of the daySincerely, Overstock

Complaint: [redacted] I am rejecting this response because: They reversed the tittle of the sofa ,,,,my receipt shows Bonded leather / Polyester materialSecond these upgrades they are talking about is "B.S."The we got was a email from them telling us the date of the delivery and they would call in the to tell us AM or OMMy wife a good Christians and would never ..never lie about something as bad as they treat us We have receipt for a Bonded leather couch which they did not delver and then told us they had the description wrong and has since corrected and they delivered when we were not home but away at my daughters home There customer service even said when I called thew sofa was in the wear house it can not be on your lawnand they mention nothing about their rudeness by the supervisor , for she knew they were wrong and she thought she could bully me, but this is one Christian who will not let that happenmy only resolve to this is that they find a Bonded leather sectional deliver it and pick their other Polyester couch and apologist for the inconvenience they caused my family Sincerely, [redacted]

03/22/ To Whom It May Concern: I have read the customers complaint and checked into the issue by reading all of the notes regarding this complaint03/12/it appears that when the damage to the table was reported by the customer the agent sent in the request for a replacement table top but had listed the item as the TRIBECCA HOME Parson Classic Upholstered Dining Chair (Set of 2) and the incorrect order numberA Part Request time frame to be filled and shipped is 3-business days03/17/we requested an update from the warehouse regarding the requested itemA new request was submitted on that day with the correct information03/20/an email was sent to the customer giving the tracking number for the replacement table top It has shipped and is on its wayThe item is now with the carrier Watkins under the tracking number # [redacted] The shipment will transfer to Lodeso for deliveryThe tracking number (Trax #) is [redacted] The tracking is showing that they are awaiting the shipmentThe order number for this part shipment is # [redacted] partsThe customer will be called to arrange a delivery appointment The phone number for Lodeso is 616-748-The link below can be used to track the shipment: [redacted] The customer does not have to return any parts to Overstock - please keep or dispose of unneeded partsIt was totally Overstocks fault with the lack of follow up to let the customer know what was going on with her request for the replacement table top and we do apologize for the inconvenience Sincerely, Overstock

To whom it may concern, Our refund policy is available to the public prior to shopping on our websiteFor any customer who is placing an order on our website, it is their responsibility to review our terms and conditions, and our policiesOur refund policy can be found at the following link: https://help.overstock.com/app/answers/detail/a_id/As shown in our refund policy, the customer can expect a refund within four weeks from the date they return their packageThe refund policy also states that the product will be inspected at our returns facility; which can take up to business daysThe refund is issued once the inspection has been completed by the warehouseThe customer's order arrived back to our warehouse on 08/28/2015, and their refund was issued on 09/08/2015, due to the holiday.It will be at the Revdex.com's discretion as to what information is made public regarding this matter; however, as the customer has received a full refund back to the original pament method, Overstock has closed the issue, and we are unable to further assist the customer.Sincerely, Overstock

To Whom It May Concern: I have looked into rejected offer and found that the replacement order in the color blue has shipped and delivered to the customer correct addressThe tracking page states: Saturday, 06/17/at 12:P.M., and the UPS tracking number was [redacted] The package was left at the front doorI also looked into the issue of the tax that was charged for the purchase on EbayI found that if Ebay has a legal presence in that specific state, tax will be charged A legal presence is commonly a physical presence; however this is determined by the stateIt is up to the state to determine how they manage sales tax including online purchasesI recommend consulting with a tax professional regarding the laws for collecting sales taxSincerely, Overstock

To whom it may concern, Our customer ordered the Diesel Men's DZDouble Down Blue Watch on 09/18/On 09/28/2016, our customer initiated a return for the reason “The quality wasn’t what I wanted” this considered a Buyer’s remorse return, meaning the item is not damaged of defective, customer will be responsible to cover return shipping cost for Buyer’s remorse reasonsWhen an item arrives damaged or defective Overstock will assume responsibility of the return shipping costOur customer has the option to set up returns online, through their Overstock accountTo assure returns are set up for the correct reason, we ask our customer to contact customer care directlyPlease know all products are subject to an inspection, if it is determined the item is not defective customers will be held responsible for return shippingOn 9/28/2016, our customer emailed Overstock customer care concerning the returnAt this time a return has been initiated for the correct reason “Manufacture Defect”A new label was generated to have Overstock pay for the return shipping costOur customer has been called, and a voice message was leftA full refund has been released to the original form of payment on 10/04/Sincerely, Overstock

To Whom It May Concern, Customer order number [redacted] , processed on 02/17/2017, for the Julia Mint Green/Gold Wool Hand-tufted Round Area Rug (6' x 6')It has come to my attention at our supplying warehouse, inventory could not be prepared for shipmentIf an order cannot be fulfilled, Overstock will notify customer with an automated email, granting a courtesy $In-store creditUpon review of customer’s interaction with Overstock Chat representative on 2/23/2017, at the time the order was placed there was an error when customer entered email addressAn automatic email was sent on 2/23/2016, to the email entered when the order was originally placedA $In-store credit is currently available on customers account associated with order number [redacted] The Julia Mint Green/Gold Wool Hand-tufted Round Area Rug (6' x 6'), is unavailableSincerely, Overstock

To whom it may concern, The customer purchased the Furniture of America Kutty Queen Padded Leatherette Platform Bed on 03/15/The customer also purchased the Yr Accidental Damage Plan; which needs to be utilized through a company by the name of GuardsmanPlease note that this plan can only be utilized for accidental damage and that Overstock only has a day return policy.The customer contacted us on 03/25/and reported that the bed was defective; therefore, a replacement bed was sentThe replacement bed was delivered on 04/03/The customer contacted us on 10/15/and requested that we provide them with information to utilize the "warranty" they had purchasedWe did provide the customer with the phone number to contact Guardsman, who handles the claims that are filed, for damaged itemsThe customer was also provided with their contract numberThe customer explained that the bed had broken while they were sleeping.On 11/26/2015, the customer contacted us and advised that they had contacted Guardsman, who wanted photos of the issue that the customer was experiencingOn 11/30/2015, we spoke to the customer, and it was discussed that the item would need to be repackagedThe customer was going to think about the return and contact us backThe customer also chatted with us on 11/30/2015, and we did inform them that the item would need to be repackaged and returned, in order for us to issue a creditOn 12/02/2015, we advised that we would contact Guardsman, and see if there were any other options in filing the claimWe explained that they do have their "own standard process" and that we would see if we could make the process simpler for them*According to our records, there isn't any additional communication between the customer and Overstock since 12/02/However, we have proceeded in utilizing the Accidental Damage Plan purchased by the customer and an in-store credit was issued in the amount of $ [redacted] We are unable to refund the customer for the price of the warranty as this has been used in order to receive the credit for the bedThe credit has been placed on the customer's Overstock account and will automatically apply the next time the customer places an item in their cart and completes their orderThe customer can proceed in disposing of the broken bedSincerely, Overstock

To whom it may concern, The customer purchased the Ray-Ban RX 'New Wayfarer' 52-mm Black Eyeglasses on 01/25/ On 01/26/2016, the customer contacted us to confirm the shipping status of their orderThe customer was advised that their item was shipped on 01/26/2016, via USPS, and they would receive the item within 3-business days from the order dateWe have confirmed that the customer's order was delivered on 01/28/In reviewing the notes on the customer's account, this is the only contact we have had with the customer, regarding this itemTherefore, we have reviewed the listing for the eyeglasses purchased, and confirmed that there was an error in the descriptionTherefore, the listing has been updated to show that the measurements are as follows: Lens mm x bridge mm x arms mm The measurement for this item reflects the same as shown in the title of the itemWe thank the customer for bringing this to our attention and allowing us the opportunity to update the description of the itemSincerely, Overstock

Complaint: [redacted] I am rejecting this response because:The business provided the following verbatim response: "we did provide the incorrect informationThe customer was mislead by the shipment date provided by us" In my original complaint I asked about a reasonable accommodation, the merchant ignored it In fact, the item is now advertised as a "weekly deal" by the merchant for $less I do not believe asking the merchant to adjust the order by $to the original payment method is unreasonable In fact, it is not really even much of an accommodation as this is a current sale price.Otherwise, I request the Revdex.com to initiate binding arbitration, and per Revdex.com operating rules, each party can pay the Revdex.com a $filing fee Sincerely, [redacted]

To whom this may concern, [redacted] 08/03/2017, Marketplace Seller FOCUS CAME11/6/Customer contacted the seller regarding warranty information and that the laptop wouldn’t turn onOn Overstock’s end, we show that the seller replied to the customer via email stating that they have a day warranty with HPThe customer should contact themThe seller replied to the customer on 11/7/11/7/– The customer chatted into Overstock’s SolutionsThe customer advised that the HP wouldn’t assistIn this case, an escalation was bubbled up to our escalations department to see what the customer’s options are since HP wasn’t getting back to the customer or assisting the customer11/8/– The customer chatted in the next morningThe customer was advised that they would be contacted by a escalations representative by the end of the day11/9/– The customer was sent an email asking for more details on the issues with the notebook11/13/– The customer has asked that this matter be escalated to a manager11/14/-Overstock has reached out to the warehouse to see what we could do for the customerThe seller advised that we need to have the customer contact them directly at (718)437-This information was provided to the customer on 11/16/11/21/– The customer chatted in extremely upset advising that they are contacting the Revdex.comThe seller was contacted again by Overstock advising that the customer had reached out to HP, and because the customer contacted HP after days of their warranty, they wouldn’t assist the customerWe’ve asked the seller to assist on repairing the customer’s notebookThe seller advised Overstock that they are unable to assist and that they’ve told the customer thisSince HP and the seller will not assist in this case as the days has lapsed, Overstock is going to move forward with resolution and offer the customer a replacementCustomer was advised that Overstock would keep in touch on 11/22/11/22/– The customer was contacted at the phone number on file but the voicemail was not the customer therefore Overstock followed up with an emailOverstock later updated the customer’s contact information11/24/- Item number [redacted] is what Overstock had in mind to replace withThe customer asked for a inch notebook since that is what they had originally11/28/– The product offered is now out of stockAs of 11/29/– the customer has an open incident and Overstock is looking to resolve their issueThis is still being handled Sincerely, Overstock Tell us why here

To whom it may concern;When customer place her order on 10/28/the phone number was never updated it was left as ###-###-####On 12/22/2017- The carrier contacted Overstock asking for a valid phone number for the customer.On 12/26/2017-A email was sent to customer asking for the correct phone numberWe received the correct number ###-###-#### updated customers account and notified the carrier.Overstock was never notified that there was anything wrong with the shipping boxes either.Sincerely,Overstock

To Whom It May Concern Customer contacted Overstock past the return time frame for the tables Customer states here that they noticed an issue with the top of the table We show no record of contacting Overstock until 3/13.The tables do not come with a warranty so the customer was directed to contact the warranty company Guardsman does do more than the finish of a product Since the customer deals directly with Guardsman, Overstock does not have information as to what was told the customer They may have declined the claim if they determined the item was defective, which they do not cover Customer was emailed on 4/and notified that the La Phillippe table was out of stock and the agent was checking with the warehouse to see when a replacement would be available Customer was asked to allow 1-business days to gather the information There was no reply to this email stating the customer now wanted a refund.The case has now been updated with this information.At this time we ask that the customer continue to work with the agent who is working on this caseSincerelyOverstockTell us why here

To Whom It May Concern, Large items may take 1-business days to ship from warehouse Customers order number [redacted] , for the Eviva Smile 48" Glossy White Modern Bathroom Vanity Set with Integrated White Double Acrylic Sink, was placed on 02/05/Upon customers request 2/20/2017, a cancellation request was processedConfirmation was provided by fulfillment warehouse that the order has been canceled on 2/22/ Funds have been released to the original form of paymentCustomer may contact their financial institution for direct posting time framesSincerely, Overstock

Complaint: [redacted] I am rejecting this response because: I feel that this isn't adequate to the $we paid for the stoolsAn item, any goods purchased by a consumer have a warranty of at least yearWe have purchased separate items from Overstock and all have broken in the same manner, same placeThese are poorly made stools that Overstock charges a lot of money for yet will not offer any product guarantee for Sincerely, [redacted]

Revdex.com: Please note that until you contacted this company they continued to have a credit issue to me thru the store, not my credit cardNever was I contacted about needing to provide this information, in fact I have several emails telling me that a check was mailedI provided a new credit card number and the credit was processed, but not for $It was reduced to $ No one can explain why it has been reducedThis is still wrong and they continue to lieI'm willing to close this case, but Overstock has a terrible reputation now and I will never order from this company againThey need to take lessons from Amazon! [redacted] ***

To whom it may concern, As of 9/28 a contact was made to the customer by phone call and a voicemail was left offering to discuss compensation. Our initial offer has been rejected and we have not received contact back from the customer. This issue is currently still open with our customer service waiting for the customer’s response. Sincerely, Overstock.com

Complaint: ***
I am rejecting this response because:I just think that its bad business its also called price baitingYou did not send me an e-mail saying that it had an incorrect priceYou sent me an e-mail saying it was out of stockThat is why my order was cancelledWhen I call the customer service number they said that they had never had this happen and offered my $credit He was telling me this as we were both looking at this item online by the wayIf you do not want to honor the price you post on your web site that is up to But if most of your prices are lower than what you want to sell them for then you need to higher more help in that department
Sincerely,
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