Overstock.com

Complaint: [redacted] I am rejecting this response because:When I bought the sewing machine it was promised to me by the person who actually took the order, that this time the machine is brand newThat was a lieUnfortunately due to my trust, I failed to check the bottom of the machine when it arrived and didn't see that it was refurbished.Only after I talked to Brother I learned that overstock.com sells only refurbished machinesThe add at the time of purchase did NOT disclose itIt was after I had to return the machine, and was willing to receive the "new machine" that I was cheated.Then, two years later, when still unaware of their trick, I purchased again or may be more sewing machines, because they were all defected and had to be returned, that Overstock.com customer service rep reveled to me that they had many of those machines returned because of same complaints.It was the small machinesThen, I ordered again, still unaware of the trick, before I talked to Brother company, a NEW machine, and had to return it againIt was a more upgraded modelLittle did I know that one wasn't new either, though was sold as newIt is one big scamI want my money refunded in full Sincerely, [redacted] ***

[redacted] To Whom it may concern, I asked Customer Service to contact Mr [redacted] today to see if He needed to cancel, return or needed anything furtherWe apologize to the Customer and hope He enjoys his new furniture.His delivery appears to be for next weekSincerely, Overstock

To whom it may concern, The customer placed an order on 11/21/for the Hawthorne Queen Bed with 4-drawersThis item is an Oversized Item and the Oversized Items Delivery Policy applies to this item.As shown in our Oversized Items Delivery Policy, Oversized items leave our warehouse within 1-business days, and take 1-weeks from the time it leaves our warehouse to be deliveredIn addition, the policy states that once the shipment is ready for delivery, the customer will be contacted at the phone number(s) provided to us at the time the order is completed.The customer's order shipped out on 11/23/2015; which means that to remain within the standard delivery timeframe for this item, the item would need to be delivered by no later than 12/21/2015.On 12/02/2015, the customer contacted us, to advise that the carrier for this item didn't contact them to schedule a delivery, and just dropped byBecause the carrier did not schedule the delivery with the customer, the customer wasn't home, and so a note was left for the customer to contact the carrier and schedule the deliveryThe customer advised she had been trying to reach the carrier to schedule the delivery; however, they were not able to reach anyoneThe customer was notified that we would need to further research this and follwithin 1-business daysThe customer provided the best number to folland reach them onOn 12/02/2015, it was noticed that the number the customer provided us with at the time their order was placed, wasn't the same as the follnumber the customer provided to usWe confirmed that the carrier didn't have the correct phone number to follwith the customerTherefore, we provided the customer's correct phone number to the carrier for follow-up We also requested that the carrier contact the customer to schedule a delivery and provided the customer with the carrier's contact information.On 12/03/2015, the customer contacted us and advised that they contacted the carrier, and that the carrier was unable to reach the local delivery agentThe customer requested that we assist in contacting the carrier and getting this taken care ofOn 12/04/2015, the customer contacted us to follon their orderWe apologized and explained that we were working on this with the carrierThe customer requested that a delivery be scheduled within the next hours or they would need to cancel the orderOn 12/05/2015, the customer called us for an update on the delivery of their bedWe advised that they would receive an update on this within 1-business daysOn 12/08/2015, the customer contacted us and explained their experience with their deliveryThe representative explained that we would need to reach out to the carrier and would contact them back the same day with an updateThe customer was contacted later that day and advised that the carrier had scheduled the delivery of their order for 12/09/between the hours of 7:-11:AM CSTThe customer was also provided with an alternate phone number they could use to contact the carrierOn 12/10/2015, we contacted the customer by email, and advised that our records show that the bed was delivered on 12/09/We requested that the customer contact us if our records were incorrectThe customer was also issued $Club O Rewards for any inconvenience we may have causedAs our records show that the order was delivered, the issue has been closed in our system; however, if the customer hasn't received their order, we would ask that they contact us at ###-###-####, and request to speak to Melody.Sincerely, Overstock

To Whom it may concern, This customers order was delivered to the address she had provided when she placed the orderUps tracking shows this was delivered on 11/29/to [redacted] ** [redacted] The emails customer sent was sent after the items were already delivered to the address she provided.The address was never updated to the UPS Access Point because the original address was never taken outWe cannot issue any refund at this timeIf customer can locate the items and wants to return them to Overstock we will issue the refund Sincerely, Overstock

To whom it may concern, Purchase date: 03/03/3/24/– The customer contacted us via online customer service chatThe customer was inquiring about her shipment and wanted to know where her order wasAt the time, we could not locate the customer’s tracking as the tracking information supplied was invalidWe advised the customer that we will look into this and that the customer would be followed up with within 1-business days with an update3/28/– We followed up with the customer and provided them with their shipping detailsThe order was carried with American West, tracking number, [redacted] .Tracking link: [redacted] – according to the tracking details, the order was delivered 3/28/The product arrived within our Oversized shipping timeframeAfter the product ships ( ship date 03/11/the item has up to weeks to deliver5/12/– The customer emailed Overstock stating that the table is scratchedAlso, the customer reported only one cover was deliveredThe customer also inquired about warranty information as well as one of the chair cushion’s zipper breaking5/13/– We replied to the customer’s email asking for photosWe also issued a parts request to replace the table top, the missing covers and the broken cushionWe emailed the customer again on this date providing details on the timeframe for the partsWe do allow our warehouse up to business days to provide tracking details5/16/– Customer service followed up with the customer letting them know that we haven’t received an update from our warehouse yet5/18/– We reached out to our warehouse asking if they have reviewed the parts request as we still haven’t received an updateWe also reached out to the freight carrier that delivered this product to the customer to see if they have any extra items to the delivery that they may have forgotten to deliverLastly, on this day we contacted the customer via email and let the customer know that we haven’t forgotten about the issue and we will be back in touch within business daysThe customer replied and stated that she would send photos the following dayThe customer explained that she noted the damage on the shipping receipt when the carrier delivered the product and thought that someone would have followed up with her about the issues by nowThe carrier was contacted about this proof of delivery to make sure that the customer did in fact note the damage on the shipping receipt5/19/– The warehouse got back with us to confirm the requestThe warehouse explained that the product is out of stock however did ask other questions regarding the requestThe warehouse was confirming that the customer only received cushions with no coversThe carrier that delivered the product provided us with the POD ( proof of delivery ) and there was notes from the customer that noted the scratched table and the missing coversThe broken cushion was not noted so the cushion getting broke happened after the customer received itThe carrier also noted that they do not have an extra piece on their dock pertaining to this customer’s orderThe customer was called to let her know that the issue is still being worked onThe customer was left a voicemail on this dayWe followed up with an email stating that we are still working on the request and will back in touch5/20/– The customer sent in photosof the photos were of the broken cushionThe zipper is broken therefore the cushion is coming out of the coverThe 4th photo was of the scratches tableWe emailed the customer asking for more clarification on what is needed for the request5/21/- The customer advised the following “ cushion with cover or just cover, Glass top for the table, covers for furniture(large, regular) “We updated the warehouse with exactly what is needed for parts5/25/– We let the customer know that we updated the request and will be back in touch with the customer within 1-business days5/26/– We emailed the customer apologizing for the delay with the request and advised that we need an additional 1-business day(s) for an update5/31/– We contacted our warehouse asking for an updateWe emailed the customer and again apologized for the delay as we have not been updated from our warehouseWe asked for the customer to keep patient and we will update them within 1-business days6/2/– We called the warehouse to get an updateThe warehouse asked for customer service to send another email and they would reply back to usThe warehouse advised that replacement parts were still being looked intoWe sent the requested email to the warehouseWe emailed the customer and advised them that the warehouse is still looking to ship the requested partsThe customer was advised that as soon as we hear back from the warehouse, that we will follow up with customer6/3/– The warehouse followed up via email stating that they will be shipping the parts the following dayAt this time, we emailed the customer and again apologized for the delayWe told the customer that the warehouse was looking to ship the requested parts on 6/4/and we are waiting on tracking detailsDue to the delay, the customer was offered compensationWe offered the customer 15% off of the order as well as one free year of Club O gold membershipWe explained the benefits of the Club O Gold and asked the customer to get back with us if they accept the compensationThe customer replied to customer service accepting the compensationThe customer asked if the replacements would be to her by the end of the monthShe explained that this issue has been going on for monthsWe replied to the customer letting her know that we have issued 15) off the order which was $We also loaded $in Club O rewards for the customer to use on future purchasesThe parts request began on 5/which is under one month, however, Overstock is outside of the parts request timeframe6/8/– We contacted the warehouse and asked for the tracking detailsWe emailed the customer without tracking details and advised her that the item is sold out and unfortunately we cannot send a replacementIf we could send a replacement, this would have been done for the customerWe let the customer know that we are still going to give the warehouse time to assist with this6/9/– The customer replied to customer service and thanked them for the follow upThe customer explained that they are hoping that at least the cushion can be replaced because it is broken and unusableThe warehouse was called and we informed them that the issue is passed due and needs to be resolved as soon as possibleWe advised the warehouse that parts would ship on 6/2/6/10/- The warehouse advised that the product would be shipped with tracking details by the end of the business day 6/10/We followed up with the customer and let them know that we are allowing our warehouse business day to ship the parts6/13/– We informed the warehouse that we needed tracking details today as we have informed the customer that the information would be provided today6/14/– The warehouse was called and they advised that tracking details would be provided by 4PM on this dayWe emailed the customer letting them know that we are still waiting and we will have an update for her shortlyThe customer got back with us later this day and asked why the original customer service agent was not assisting anymore6/15/– The customer was explained to that the agent originally working the issue is a chat agent and is unable to make callsSince we have been on the phone with the warehouse, it appears that a phone agent has taken the issue to follow upWe contacted the warehouse and asked why this request has been taking so long to fulfillWe did advise the warehouse that we keep getting told that they will provide tracking details for the parts by the end of the day to no availWe then called the warehouse and they provided us with tracking details, pro: [redacted] , Road Runner freightA bill of lading is now being requested for the shipment to make absolutely sure that the product is shippingThese details were then emailed to the customerWe advised the customer that because it is an LTL item ( oversized item ) the shipping timeframes are 1-weeks6/20/– The customer got in touch with us regarding the 15% coupon provided to her and how she can go about using thatWe got back with the customer and let her know that we did not issue a 15% coupon, we issued $in Club O rewardsWe let the customer know that she can apply the rewards to her future purchase while during checkout6/24/– The customer contacted us asking when she would be contacted for delivery of her partsWe called the carrier and the customer to assist with the delivery appointmentFrom here we believe that the issue was resolved because we closed it and it was not reopened until 8/7/8/7/– The customer contacted us via online chatThe customer is requesting manufacturer informationThe customer states that there is a broken rod underneath the sofa therefore the sofa cannot be sat onThe customer advised that another one of the cushions has broken at this timeThe customer explains dissatisfaction with the productThe customer is being referred to a specialized agent to assist with the issue8/8/– We contacted the customer via email and we asked for photos of the issueThe same day, the customer has provided photos8/10/– The customer was advised that we cannot ship a replacement sofa because of how outside of the return timeframe it isWe advised the customer that they have days to report any issuesWe also advised the customer that we already went outside of the timeframe on 7/where her other parts were deliveredThe customer came back and asked for a warranty of the productThe customer went on stating that the previous issue went on for too long8/11/– An apology was written to the customer however this specific product doesn’t come with a warrantyWe offer extended warranties to purchase with furniture orders however the customer did not purchase the warranty the time of purchaseBecause of this, the issue would fall within our day return timeframe which as now lapsedThe customer got back with us dissatisfied that we could not assist with the issueShe asked us to confirm again that the item did not have a warrantyWe did call the warehouse just to make sure and we found that the item is no longer sold8/12/– We advised the customer that we can no longer assist with any return or replacement as we are outside of our day return timeframe and that the item is no longer soldWe issued the customer 10% off of the order however we issued it as in-store creditThe credit issued was $We advised the customer that the in-store credit can be used on her next purchase and that it will automatically apply8/13/– The customer wrote us back and advised that they will be sending a complaint to the Revdex.comSincerely, Overstock

Customer had placed an order on 12/17/02:AM, for items ORO FORTE 14K Yellow Gold SlBangles for a total of five orderedOur customer said that she had not open the items and she was saving them for a special occasionShe has now opened the products and is claiming that the items are tarnish and fake goldWe have contacted our distributor and they have verified that the items are not fake and are real goldOn 08/10/she had requested the items be return for a refundWe had inform the customer that her items would not be accepted by the warehouse due to the return time frameThe return policy is listed on our website and the customer has days to return an item from the delivery date for any reasonThe return was rejected by our warehouse due to the order being placed almost two years agoThe warehouse has now resent the items back and they are on the way to the customerTracking number [redacted] show that the items will arrive on Monday, September 18, by the end of the daySincerely, Overstock

Complaint: [redacted] I am rejecting this response because:Overstock contacted me today and said they would issue a refund since it seems the package is still waiting in GA since Sept 7,I accepted the refund This response is saying something entirely different then the conversation I hadI would like to know if the conversation I had is accurate Sincerely, [redacted]

To Whom It May Concern, On 5/18/2017, customer reported parts for the Vinnova Tuscany 36-inch Single Vanity in White with White Vessel Sink with Glass Countertop without Mirror missingOverstock’s supplying warehouse confirmed the replacement parts have shipped as of 5/25/Our records indicate the customer was aware the parts had been shipped as of this date; customer contacted Overstock requesting a return of the Vinnova Tuscany 36-inch Single Vanity in White with White Vessel Sink with Glass Countertop without Mirror, and the parts upon arrivalNo carrier has been arranged to retrieve the Vinnova Tuscany 36-inch Single Vanity in White with White Vessel Sink with Glass Countertop without Mirror; due to extensive time frames, a refund has been released to the customer’s original payment methodSincerely, Overstock

Complaint: [redacted] I am rejecting this response because: The fact of the matter is that the trail of emails requesting multiple missing parts or damaged parts shows a lack of quality controlI also communicated with them about the missing hardware that is currently in disputeThey told me if I could try to find the hardware elsewhere that they would reimburse me or send me the partsI have checked three hardware stores and cannot find the part I paid for a complete bed and I do not have thatI have a bed that is out of the box in my bedroom for several months because they will not send a two dollar partThey need to honor their committment which states that they would send the hardware parts out to me so that I can put this bed togetherAlternately they need to refund my moneyAt this point I would pay for the two dollar part that they need to send meI just want a complete bed so that I can put the bed together It has been sitting in my room outside of boxes waiting for the parts to arrive for several monthsI have attached a photo so that they can see that I am not trying to scam them out of partsI don't think my request is unreasonable Sincerely, [redacted]

To whom it may concern, The Hudson Bay Spas Sterling White Shell Stainless Steel Person Jet Spa with Stainless Jets was shipped with Threshold ShippingOne delivery man was scheduled to deliver to the nearest entrance to the location and was not prepared to deliver the merchandise into the back yardThis caused the shipment to be refused.Upon working with the customer we were able to come to a resolution based off of the information given to the customer at checkout, we would be able to cover the return shipping on this purchase.After first being in contact with the customer on 3/we were able to issue the refund on 3/for this shipment not being delivered Sincerely, Overstock

Complaint: [redacted] I am rejecting this response because:After speaking with an Overstock representative on 9/8/2016, I emailed photos of the product to Overstock.com as requested on 9/8/at 5:34pmI have since been waiting for a response from Overstock.As of 9/12/16, I have confirmed with a customer service representative that I did email the correct address as directed, but resubmitted the photos to the chat representative Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Overstock has not made any effort of compensation and the way the situation was handled was still unacceptableI’m not asking for anything free at all, but there were too many disconnects and lies Sincerely, [redacted]

To whom it may concern, The account is listed in [redacted] ***' name The customer placed an order on 07/02/for the Geoffrey Beene Men's Brown Sharkskin CoatThe order number is [redacted] On 07/05/2016, the customer's order was shipped outOn 07/06/2016, a 3rd party who identified themselves as [redacted] ***, contacted us and requested that cancel the orderWe advised that the customer would need to contact us by calling our toll free number so that we could assist further with this matter as they weren't authorized on the accountOn 07/06/2016, the customer logged into their Overstock account and initiated the return of the coat, even though they hadn't received the itemThe order was delivered on 07/07/ As this order didn't arrive damaged or defective, the customer is responsible for the return feesIf the customer doesn't agree with the return fees, they can contact us at ###-###-####, and we will further discuss the matter with them In regards to order that the customer didn't receive: Overstock received an order for a Strapless Silicone Adhesive Black PuBraThe order was placed on 06/26/The order number is***-***-*** According to our records, the order was shipped out on 06/30/2016, via USPS tracking number [redacted] The USPS tracking scans update on 06/27/to show that the order is in transit to the customerHowever, the USPS tracking scans don't update after the first tracking scan updates A 3rd party contacts us on 07/19/2016, wanting to know where their "wife's item" wasWe did proceed in initiating a trace with the carrier and explained that the trace would take 1-business days to be completedThe 3rd Party wasn't happy with the process and requested that someone from management contact them, and they provided their phone number On 07/20/2016, the customer contacted us and reported that they didn't receive their orderConsequently, a replacement was shipped out on 07/20/If the customer doesn't receive their replacement order by 07/29/2016, we would ask that they give us a call at ###-###-####, so that we may further assist them ***Please note: Per policy, and for security reasons, we cannot discuss the customer's account with a 3rd party that isn't listed on the accountThe customer can contact us to add an authorized user to their account so that we can discuss the details of orders listed on their accountIn addition, only the customer can request to cancel an order or to make changes to the account Sincerely, Overstock

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *

To whom it may concern, The customer placed their order on 11/24/for the Beautyrest Recharge Issa Plush Queen-size Mattress SetThe customer placed the order on their own; without any assistanceThis item is listed as an Oversized ItemTherefore the Oversized Item Delivery Policy applies to this itemThis means that the order can take 1-business days to ship out and 1-weeks to deliver from the ship dateBased upon the customer's purchase date, the order would need to ship out by 12/09/The order shipped out on 12/05/Based upon the shipping date, the order would need to be delivered by 01/02/2015.The Oversized-Items Returns Policy also applies; which means that the customer is responsible to pay the return shipping fees if they return an oversized item for any of the following reasons:You refuse a delivery without inspectionYou miss a delivery appointmentYou return a non-defective or undamaged productIn reviewing the listing details for this item, we also see that this is a custom-made item and that it has the following disclaimer: Please Note: Orders for this custom-made item cannot be canceledWhen an order is placed for a custom-made item, production is started immediately by our supplier, and we cannot cancel the order.On 12/04/2015, the customer contacted us and requested to cancel their order, as it was taking too long to ship outThe customer was advised that the order was already being processed but that we would forward the request to cancel the order and that they would be contacted via phone or email within 1-business days.On 12/07/2015, the customer contacted us to notify us that he received an email that the order had shipped out, and that it was supposed to have been canceledThe agent apologized that the order wasn't canceled and explained that we cannot guarantee that an order can be cancelledWe agreed to see if we could still cancel the order as the order was just showing as picked upA request was sent to the warehouse to see if we could still cancel the orderOn 12/08/2015, we contacted the customer and explained we were waiting for a response on our cancellation request, and would follonce we had an updateLater that day, the customer was emailed, and advised we were unable to cancel the order; however, once the item was delivered to the customer, they could set up the return for a refund.On 12/09/2015, we received notification from the carrier, that the customer refused to accept the delivery of the orderTherefore, we contacted the customer and advised that due to the nature of the return, they would be responsible for return shipping feesThe customer was notified that the return shipping fees were $We requested that the customer confirm if they would like to proceed with the returnOn 12/10/2015, the customer contacted us, with his bank on the lineThe bank reported that the customer had notified them that he was waiting for a refund and hadn't seen the refundWe explained that there was a cancellation request, but that we were unable to cancel the order.On 12/10/2015, the customer contacted us and advised that they had tried to cancel the order and that no one was able to assist them with the requestTherefore, they had filed a dispute with their credit card companyThe customer stated that they wouldn't be paying the return shipping fees**We have reviewed the details and see that this custom-made item couldn't be canceled and was shipped outAs a result, the customer is responsible for the return fees, as they are refusing the delivery without inspection and they are having a non-defective / undamaged product returnedConsequently, we have spoken to the agent that is assisting the customer in this matter, and they have informed that they will be making an exception, and waiving the return feesThe customer should receive this information today, 12/10/The refund will be issued to the customer once we can confirm that the order has been intercepted and returned.Sincerely, Overstock

Mr [redacted] Complaint ID: [redacted] To Whom it may concern, Contrary to what Mr[redacted] said about receiving (2) ChairsThe Order was made by and sent to [redacted] *The Method of Payment belongs to Mr [redacted] The Customer first received (2) Chairs orderedThey advised us (1) was the wrong color and an immediate replacement was issued to the same address as beforeA return label and later a UPS Call Tag was issued for pickup of the wrong Chair.Both Labels were provided at our costUPS came by for the Return item, however, it was not made available by the Customer for pickupThe Customer received the Replacement Chair and claimed it was defective or had Torn Leather on the SeatThe Customer says they cannot disassemble the Chairs for return and is demanding we provide a refund or pickup the assembled Chairs via Freight Carrier which is more expensive than the ChairsWhy would the Wrong Color Chair be assembledWe would not assemble a Chair that apparently was the Wrong Color and needed to be returned(Black instead of White)It should have been left in the box and provided to UPS for the return that was paid for by OverstockThe Customer says they cannot disassemble itDid they assemble it for Return? It was Black when White was orderedThe Customer claims the Replacement Chair arrived and was Torn on the SeatThe prominent part of the ChairAgain the customer claimed they assembled the Chair and cannot disassemble itAgain, why assemble a Chair to be returnedThe Customer has been non-responsive to inquiries about the issue and contacted his Credit Card to dispute the charge(s)The Case was ruled twice in our favorThe Customer was billed for items received and in spite of attempts to retrieve the Merchandise, the Customer again says He assembled the Chairs and cannot disassemble themOverstock is not required to pickup items via an expensive Freight Carrier Consignment that should have been left in or replaced into the box immediately after finding anything wrong and made available for UPS sent by us and or taken to UPS with the Return Labels that were provided at our costIf the (2) Chairs in question are un-assembled and prepared for return We will have them picked up, otherwise,Please replace the items in their packaging or other packaging secured for return and we will have them picked up and refunded.Note(Height adjustment bar issue related to raising or lowering the seat: Have the customer check the top of the hydraulics for a plastic cap? It stops them from operating during shipping and sometimes customers forget to remove them.) Sincerely, Overstock

To whom it may concern, The customer placed their order on 04/25/Christopher Knight Home Carmel 7-piece Outdoor Sofa Sectional with Sunbrella CushionsThe furniture was on sale for $2, at the time that the customer's order was placedOn 05/07/2016, the customer contacted us due to the glass for the table arrived and was shatteredTherefore, we requested that the warehouse ship out a replacement glass top to the customer On 05/11/2016, the customer was provided with tracking for the replacement parts and asked to allow a few days for the tracking information to update on the carrier's website On 05/12/2016, the customer requested to return the item for a full refundThe customer was advised that they could return the item and provided with options to return the item using our return label or by returning the item on their own Consequently, the customer replied and advised that they didn't have the "cartons" because they were "water soaked" and did not have "useable boxes" to pack the item in for a returnOn 05/13/2016, the customer was advised that they would have to locate packaging to return the merchandiseIn addition, the customer was advised that they could purchase packaging from U-Haul to return the merchandiseOn 05/17/2016, the customer notified us that they had reviewed the product, and advised that they were contacting the Revdex.com to let them know that Overstock was hiding negative reviews of our products On 05/18/2016, we emailed the customer and advised that it can take Weeks for a review to be posted, as we need to make sure that it is appropriate, has no foul language, threats, etcWe explained that we have good reviews and bad reviews and that we in no way delete or remove bad reviews We also explained that our return policy also states that when you purchase an item, that it must be returned in new or unused condition, and contain all original materials included with the shipment, and so they should be able to return the merchandise if they still had the boxes We also spoke to the customer and confirmed with them that they couldn't get boxes to return the merchandise, and would keep the itemOn 05/20/2016, we contacted the customer with an alternate option of having the merchandise picked up with a freight carrierBy having the merchandise picked up with a freight carrier, the customer wouldn't need to repackage the merchandise, as we could request a white glove pick-upThe customer has agreed to the return via a freight carrier Therefore, a return has been processed with a freight carrier by the name of ***The customer has been emailed the paperwork needed for the returnThe carrier will contact the customer to schedule a pick-up; however, if the customer doesn't hear from the carrier, we would suggest that they contact the carrier and schedule a pick-upThe carrier can be reached by calling [redacted] Once we can confirm that the merchandise has been picked up, the customer will receive a refund in the amount of $2,064.59, to the payment method use for the orderIf the customer needs any additional assistance with this return, we would ask that they give us a call at [redacted] , and provide reference # [redacted] Sincerely, Overstock

To whom this may concern, The customer’s order was placed on 05/03/ on order number [redacted] - Checkers Red and White Tablecloths 5/6/– The customer contacted Overstock’s customer care asking when their order would shipThe specialists explained to the customer that their order would ship within 1-business daysThere was no delay in this shipmentThe customer’s order was processed on 5/3/2017, shipped 5/5/and received on 5/12/Once the order is in UPS’s possession, it can take anywhere from 3-business days to deliver5/12/– The customer contacted Overstock’s customer care stating that they received out of tableclothsThe specialist that assisted the customer had noted the issue but did not file a claim and did not follow through on their sideThis led to confusion regarding the customer’s refund processThis resulted in the customer contacting us again on 5/5/18/– Customer service set up and filed a claim for the missing tableclothsThe claim for the missing product can take up to business days to complete5/25/– Customer service emailed the customer notifying them of their refund for the items they did not receiveThe customer replied back advising that he had a phone call with another specialist stating that the full refund would be issuedThe full refund was not issued because the customer kept the one item he received5/26/– We replied to the customer; the customer advised us again that they were told they would be getting a full refundA customer service specialist replied to the customer asking that they return the product and then we would issue the full refundWe provided the customer with a prepaid shipping label to return the productOn this same day the customer asked Overstock to review the phone call they had with customer service on 5/Customer service does not have access to review previous callsCustomer service only has access to notes and it was not noted that the customer was advised to keep one of the products free of chargeIn the customer’s email they claim they were told they could keep the one tableclothCustomer service then replied back to the customer encouraging the customer to return the product as requested6/2/– The customer has been refunded for the last Checkers Red and White Tablecloths in the amount of $The customer was advised to keep the product as they were told originallyThe customer was emailed and informed of their refund and compensation of $in-store creditThe requested $from the customer is denied Sincerely, Overstock Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for helped me out with this matter guys I pretty sure without your help this could not be resolved I got my full refund thanks to you again Revdex.com Sincerely, [redacted]

To Whom It May Concern: Order # [redacted] for the Graco Matrix 4Ever All in One Car Seat purchased on 06/02/When you click on the Shipping & Returns tab it states that it will leave the warehouse within 1-business daysWhen you are placing the item in your cart there is an option to enter your zip code and receive an estimated delivery date which shows for this zip code 3-business days to deliverI checked into this issue and found the order did ship on 06/05/2017with UPS under the tracking number [redacted] The tracking page shows the item was left at the customer’s front door: Delivered On: Thursday, 06/08/at 1:P.M A trace was set up in our system and sent to UPS for the delivered and missing packageOn 06/15/a replacement order was created and it shipped on 06/16/under UPS tracking number [redacted] The package is showing an estimated delivery day for Wednesday 06/21/Below please find the link to track this package: [redacted] Sincerely, Overstock