Overstock.com

Complaint: [redacted] I am rejecting this response because:Overstock is unwilling to accept their responsibility and actions regarding poor delivery proceduresWe can agree to disagree on what Overstock should have done regards to my high priced ordersAs a consumer I recommend that Overstock work on deliveriesJust FYI...my last order I never received delivery notification from FedEx via email, they did not leave a sticker on my door for the 3/delivery and I finally received my ring on 3/Expected delivery was 3/ Sincerely, [redacted]

To whom it may concern, The customer placed an order on 11/12/for the Avery Island 9-piece Resin Wicker Patio Sectional Set; which is an oversized itemThe order was delivered to the customer on 11/25/2015.The customer contacted Overstock on 12/05/and reported that their order arrived damagedThey explained the pieces that were damaged and we offered to request that the warehouse ship out replacement partsA request was sent to the warehouse to ship out replacement parts to the customer.On 12/09/2015, the customer contacted us and wanted an update on the status of the parts requestWe explained we were still working on the request and would follwith the customer within 1-business daysWe also emailed the customer and requested that they provide us with pictures of the damagesOn 12/10/2015, we received pictures from the customer, showing the damages to the item and the packagingThe pictures were forwarded to the warehouse for review and we requested that replacement parts be shipped out to the customerOn 12/11/2015, we notified the customer that we had contacted the warehouse, and requested the replacement parts be shipped out, and that we were waiting on an update from them.On 12/13/2015, the customer contacted us and notified us that additional damage was found on another piece to the itemTherefore, we notified the warehouse that there was additional damage to the item, and requested an update on the tracking details for the replacement partsOn 12/17/2015, because the warehouse had failed to provide tracking for the replacement parts, a replacement order was sent over to be processed and shipped out.After some back and forth with the warehouse, they had canceled the replacement order in the system, as they had provided us with tracking information for the replacement partsOn 12/24/2015, we contacted the customer and advised that the replacement parts had been shipped outThe customer was provided with tracking information for the replacement parts.Consequently, the customer contacted us to advise that they wanted the full replacement order shipped out, and would not accept delivery of the replacement parts that had already been shipped outWe explained that the warehouse wouldn't be shipping a replacement and that if they didn't accept the replacement parts, we would assist in having the item returnedThe customer requested to have the item picked up and returned.On 12/28/2015, we requested that the warehouse provide disposition for the damaged pieces the customer had received, and advised that we were working to have the replacement parts intercepted and returned.The warehouse has confirmed that this order should be returned at no cost to the customerTherefore, we are working to have the return processed and picked up with a freight carrierThe customer will receive the paperwork needed for the pias soon as it is availableOnce we have confirmed that the merchandise has been picked up, a full refund will be issued, back to the customer's credit card accountSincerely, Overstock

To whom it may concern, 7/13/– The customer reached out to our customer care through our chat optionThe customer expressed that the bed she purchased is very squeaky and noisy for the short time she has been in possession of itThe customer gave three options for us: to have it repaired, exchange for a different model or to fully refund herOverstock does not offer repair service, our system is not built to do exchangesThe customer would have to return the bed if she would like her full refundCustomer service did offer to issue a pickup of the bed and return it for a full refundThe customer did state on this day to our customer service that she will issue a complaint to the Revdex.com because we did not comply with her optionsThe online chat endedCustomer service did follow up with the customer via email stating that they would issue a maximum of $to the customer’s payment method if she keeps the product in its condition7/14/– The customer replied to the email from customer service regarding the $partial refundThe customer accepted the $and stated that she will have the product fixed herselfOn this same day, we issued the customer $to her credit card account and emailed the customer to confirm that we had issued that refundThis issue is now closed Sincerely, Overstock Tell us why here

Complaint: [redacted] I am rejecting this response because: Of course, I understand that Overstock did not consider the item as a "gift"In reality, however the item was significantly different than the photo the description in the advertisementTherefore, the item I thought I was purchasing was not the item I received, both in condition and in appearanceTherefore, what I received is technically NOT the item I ordered and legally such circumstances render the item technically a giftI would return the item now, just to settle the matter, but I have disposed of it as it reasonably made no sense to return this unresalable item, especially at my expense! itOverstock never sent me a "free" return label to return this damaged merchandiseIn fact both Overstock's policy on returns and Paypal's response to my dispute indicates clearly I would be responsible for all return shipping chargesOverstock's claim that they provided me with a free return was not communicated to me, and all indications by them and by Paypal were that I would be responsible for return shipping chargesIt is unfair that I should pay return shipping for an item that was damaged and was misrepresented in there ad, and finally it was simply NOT what I thought I was ordering based on my viewing of their misleading ad and photosOverstock's insistence that I return a damaged and item THEY misrepresented as well as demand return shipping payable by me is in my view a very unfair and unjust business practiceIf I had been provided with a free return shipping label, I would have returned it, but I was not, and I should not be required to pay for return shipping, much less for a damaged and misrepresented item in their ad Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Most of the details provided above are correct except where I was initially told I couldn't change an order once it was placedI finally did get help via social media from an amazing representative named Kevin He was the only positive part of my experience with Overstock.comI hope they treat him well Sincerely, [redacted]

To whom this may concern, The customer placed their order on 08/10/2016, order number: [redacted] 8/14/– The customer contacted Overstock asking for an estimated time of arrival for the order to arrive8/15/– We advised the customer that due to the size and weight of their order, Overstock considers this an oversized shipmentOnce the product(s) ships, it can take 1-weeks for deliveryAs soon as the shipment arrives at their local delivery terminal, the freight company will call to set up an appointment to deliver the product to the customer’s homeThis call usually occurs within 24-hours of having your order delivered to their homeThe customer replied with disappointment and brought up that they were lead to believe that this product would have arrived within 3-business days as we show onsiteThe customer asked how we could expedite this order at this point and offered to pay additional fees for a speedier processing timeThe customer then asked us for alternativesOverstock replied with an apology but unfortunately no resolution to expedite as the order is already processing and going to ship freight on this same dayThe customer was offered and issued a 10% refund/compensation in the amount of $8/22/– The customer contacted us stating that they have not received his order yetWe let the customer know that we need to forward this to a specialized agent to follow up within business days8/30/– The customer emailed us asking for an updateThe customer inquired about having the order picked up at Will CallTo do this, Overstock does need to authorize with the carrierOverstock sent approval to the freight carrier for the Will Call pickup9/1/– The customer called and spoke with customer serviceCustomer service let the customer know that we made the approval to have the customer pick the order up from Will CallLater this evening, the customer called to get an updateWe attempted to contact the carrier however it was too late in the day and they were closedWe received an update from the carrier, MXD, that the shipment should arrive 9/2/( on this same day ) that the estimated time of arrival was Los AngelesOverstock contacted MXD and requested an address that the customer could pick up their shipment9/3/– Overstock heard back from MXD with the pick up addressThe customer was provided with the pickup address through an email9/7/– The customer emailed in and stated that they have been in touch with MXD and the customer was told by MXD that their shipment had not arrived to Los Angeles as of yetThe customer expressed their disappointment with this issue and did state that they would be filing a complaint with the Revdex.comThe customer asked for us to update them as soon as possible9/9/– We contacted the customer by email and explained to them why the item shipped freight and it was due to the dimensions and weight of the orderWe then advised the customer that we did not have a better update as far as the where about to the shipmentOverstock is being advised by MXD that the “ SHIPMENT ETA SET FOR NEXT TOUCH POINT Ontario, CA 09/“The customer replied stating more disappointment and regret placing this order with Overstock9/13/– Overstock explained our Oversized shipping timeframes to the customer and that it was not our intention to be deceitful or dishonestWe did also explain to the customer that as far as the shipment goes, all information that was relayed to customer was directly from MXD logisticsAs of 9/14/201, the case still remains open and we are working with the customer to get their delivery scheduledMXD’s website remains in transit and on time per our 1-week shipping timeframe: [redacted] In closing, regarding the product descriptionThere is a small paragraph regarding the freight shipping under the bullet points that states: If the quantity ordered is over LBS, the order will ship via freight carrier and longer shipping timeframes are to be expectedAnd then once again when you hover over the Show More on Overstock’s websitehttp://www.overstock.com/Home-Garden/SomerTile-7-3-4x7-3-4-inch-Borough-A...⇄ I’ve also concluded a link to our Oversized Items delivery policy: https://help.overstock.com/app/answers/detail/a_id/ Sincerely, Overstock Tell us why here

To Whom It May Concern, Overstock has reached out to Comenity Capital Bank on behalf of the customer to request approval of the 12-month special financing planThe bank has responded as of 3/15/that this has been approved and the customer will see this take effect on his next month’s billing statement Sincerely, Overstock

To whom it may concern, The customer placed an order on 05/07/and used Bitcoin to pay for the orderWhen Bitcoin is used, the exchange rate can change every 5-minutesThe exchange rate at the time the customer placed their order was 1BC = $ The U.Sdollar price of the stove was listed on our website for $and the U.Sprice listed on our website for the refrigerator was $1,Therefore, because the Bitcoin Rate was 1BC = $460.41, the customer paid for the stove and refrigerator On 05/27/2016, the customer contacted us to confirm why the stove and refrigerator were still processingThe customer was informed that a specialized representative would follwith them regarding this matter On 06/02/2016, the customer was contacted and advised that we were working to get their order shipped and would update them once any further information became available On 06/06/2016, we notified the customer that the warehouse had reported that the items were on back order; which was the reason that the order was still processing, and hadn't shipped outWe explained that we were working to get an estimated date as to when the items would ship out The customer replied and advised that they wanted their order canceled and a refund issued to their Bitcoin wallet at CoinbaseConsequently, the order was canceled, based upon the customer's request On 06/06/2016, the customer was issued a refund in two consecutive amounts that equaled $($for the refrigerator + $for the stove), and we notified the customer of the detailsThe Bitcoin rate at the time that the refund was issued for the stove was 1BTC = $and when the refrigerator was credited, the rate was 1BTC = $583.98; totaling BitcoinThe customer received the refund in the U.Sdollar amount that was paid for in U.Sdollar amount on the orderPer our Terms and Conditions for Bitcoin (https://help.overstock.com/app/answers/detail/a_id/5794#tnc), they were refunded for the full USD value of the order and processed at the Bitcoin exchange rate when the refund was completed The customer responded that they got the refund, but that it was for the Bitcoin at the current exchange rate, and not for the original Bitcoin exchange rate at the time of purchaseThe customer wanted an additional refund for the physical Bitcoin amount that was paid On 06/10/2016, we explained to the customer that we can only issue a refund for the full U.Sdollar value of the order and that this is processed at the Bitcoin exchange rate when the refund is completed On 06/11/2016, the customer replied that they didn't agree because they didn't pay with U.Sdollars, and should be refunded the Bitcoin amount paidThe customer requested to speak to a supervisor On 06/13/2016, a supervisor contacted the customer to discuss the refund amount that was issuedWe advised that we only accepted the Bitcoin amount that equaled the U.Sdollar value for the order when it was placedIt was explained that when a refund is issued, it is in the U.Sdollar value of the current Bitcoin rate, at the time that the refund is issuedBecause we only accepted $U.Sdollars for the stove and $1,U.Sdollars for the refrigerator, the refund was issued for the U.Sdollar amount at the current exchange rateOn 06/14/2016, the customer replied that they didn't feel the resolution was fairTherefore, we contacted the customer and discussed the Bitcoin exchange rate at the time of the purchase and at the time of the refundWe did provide the customer with a breakdown of the Bitcoin rate at the time the order was placed and the Bitcoin rate at the time the order was refunded We did make an exception and issue an in-store credit for the monetary amount that the customer was out from the Bitcoin he received vswhat was paidThe customer was out Bitcoin at the value of $Therefore, we issued an in-store credit to their Overstock account, in the amount of $The customer agreed to this resolution If the customer has any additional concerns, we would ask that they contact us at ###-###-####, and we will further assist them Sincerely, Overstock

To whom it may concern, The customer placed an order on 10/15/for the Kobe 3-piece Grey SectionalThe name on the account is listed as [redacted] The customer paid $for the sectionalThe order was shipped out with a freight carrier and delivered on 10/27/ The customer contacted us on 10/27/2015, and advised that they were "unhappy with some features of product"Therefore, we issued an $discount on the orderThe customer called again on 10/27/2015, and advised that the ottoman arrived, and was defectiveIt was explained that the holes didn't match up where they needed to screw inThe customer wanted the ottoman replaced; however, when we explained the timeframe to request replacement parts to be shipped out, the customer advised that they didn't want to wait for replacement partsIt is noted that the customer was previously given an $credit and that the customer spoke to a supervisorThe supervisor advised that they would contact the warehouse and request to have the defective ottoman replacedThe customer requested additional compensation if they had to return the ottomanWe did request pictures showing the defects, but the customer did not want to send the requested pictures, stating that the defects are too hard to seeWe advised we would check on what the available options were and contact the customer backOn 10/29/2015, we spoke to the customer, and they advised that the middle legs for the sofa were not flushAs we spoke to the customer, we explained that the warehouse wouldn't be able to send a replacement ottoman, as proceeded to provide the available options to the customerThe customer was offered to return the item for a full replacement, and to issue a partial refund, or to return the item for a full refund, and we would issue compensationThe customer advised they wouldn't be shopping with us and wouldn't accept the offer of compensationWe then offered the customer a 20% discount back to their form of payment, to keep the item as-is, but we were advised this was unacceptable, and they would like 50% backWe then confirmed that we had previously issued $and would be willing to issue an additional $back to their form of payment, so that the discount was a $discountThe customer then wanted an additional $in-store credit, on top of the $discount, that we had offered to keep the item as-isWe explained we cannot issue any additional creditAs a result, the customer then wanted to return the item for a full refund, and wanted $in-store creditWe advised they could return the merchandise for a full refund and we would be willing to issue a $in-store creditThe customer didn't like the options provided and requested a supervisor call him back.A supervisor contacted the customer back and agreed to issue an additional $back to the form of payment used, to bring the total discount to $600.00, and to issue an additional $in-store credit on his wife ***'s accountThe $in-store credit that was issued was used to place an order with usOn 05/29/2016, the customer contacted us on Facebook stating that their review had been denied twice, and so they thought to leave a review on Facebook, as well as one with the "Revdex.com"The customer then left a review of their experience and issues with the itemWe did speak to the customer regarding the information left on our Facebook pageThe customer expressed their opinion of the product, and mentioned the issues they experienced with the deliveryThe customer advised that they only accepted the discount to keep the item as-is, because they felt hassled with the returnThe customer was unhappy that their review wasn't posted and we explained the reviews must contain details about the item only, and if the review provided pertains to the nature of delivery the customer service provided, or the partial refund that was issued, the review will not be approved, as these details are situational and don't apply to the itemThe customer then requested a full refundBecause a partial refund had previously been issued, to keep the item as-is, we did agree to review the previous interactions, to determine if all available options had been provided to the customerConsequently, we did listen to the call between the customer and the supervisor, and confirmed that we offered the different options that were availableWe advised that because the customer denied the return option that was presented to them, and agreed to keep the item for a $discount and a $in-store credit issued to their wife's account, we would not be able to accept the return or issue any additional compensationOverstock is not required to issue any additional credit as the customer agreed to keep the item for the $discount and a $in-store credit issued to their wife's account; which was issued upon the customer's agreementOverstock does post reviews based upon the product and the customer's individual experience using it and any details about why they liked or disliked the productAll submitted reviews are subject to the terms set forth in our Terms of UseIn addition, we reserve the right to not post the review if it contains any of the following types of content or violates other guidelines: •Obscenities, discriminatory language, or other language not suitable for a public forum •Advertisements, ?spam? content, or references to other products, offers, or websites •Email addresses, URLs, phone numbers, physical addresses or other forms of contact information •Critical or spiteful comments on other reviews posted on the page, or their authors •Shipping, packaging, or returns specifics Guidelines for submitting a product review can be found using the following link: https://help.overstock.com/app/answers/detail/a_id/34.Sincerely, Overstock

To whom it may concern, The customer placed an order for the Hey Dude Men's 'Farly' Denim Blue Slip On Shoes, in the Denim Blue color option, and the Hey Dude Men's 'Wally' Sage/ Camo Shoes in the Sage/Camo color optionThe order was placed on 12/12/The customer received their order on 12/16/via FedEx tracking number [redacted] The customer contacted us on 01/08/2016, and reported that the Denim Blue shoe color showed delivered; however, they never received this itemThey also explained that the Sage/Camo shoe color they received was the wrong sizeIt was "too short" and "too wide"Therefore, the customer was advised that we would initiate a trace for the missing item; which could take 1-business days to completeIf the package is located, it will be delivered, and if the carrier cannot locate the package, a full refund will be issued for this itemAs the customer just contacted us yesterday, 01/08/2016, the trace is still openHowever, the customer will be provided with an update on the status of the trace within the next business days In addition, a free pre-paid return label was sent to the customer to return the Sage/Camo color optionThe label was emailed to the customer to print off and return the shoes they did receiveThe customer will be issued a full refund within 3-business days from when we receive the item back to our warehouseThe customer will then need to verify the posting timeframes with their financial institutionIf the customer has any questions or additional concerns with this or any other issue, we would suggest that they call us at ###-###-####, so that we can further assist themSincerely, Overstock

To whom it may concern, Klarna is an alternate payment method provided to our customersThis payment method is similar to a credit card companyBy using Klarna, the customer is able to purchase an item with the merchant on credit As with a credit card, the customer still owes for the item purchased using the credit card, and the credit card company will bill the customer for the item charged to the credit cardIf the customer doesn't pay the credit card bill, they are responsible for any late fees, or collection activities that are determined by the credit card companyThe same concept applies when using Klarna, as the customer is purchasing merchandise, based upon credit When the customer clicks the box to use the Klarna payment option, the Terms and Conditions of this payment option is available to the customer, before they complete their orderOverstock cannot be responsible if the customer doesn't review the listed Terms and Conditions or for customer's understanding of the Terms and Conditions listed for the Klarna payment optionAs the customer is having difficulty in speaking with someone at Klarna, we have contacted Klarna on the customer's behalf, and requested that they folldirectly with the customerThe customer will need to allow a few days for Klarna to follto further discuss their concerns with their Klarna bill If the customer needs additional assistance in contacting Klarna, they will need to give us a call at ###-###-####, and we will further assist them in reaching a representative of Klarna Sincerely, Overstock

To Whom This May Concern, Per our records, the customer had contacted us on 8/27/We provided her the return policy and customer opted to keep the itemhttps://help.overstock.com/app/answers/detail/a_id/ We reached out to the customer on 8/and initiated a damaged claimThe incident is currently open and will be completed on 9/1/with a refund to the customer Sincerely, Overstock

To whom it may concern, Our customer purchased the Startastic Holiday Light Show Laser Light Projector - As Seen on TV, on 9/08/This product is fulfilled by our Trusted Merchant, and may have a different return policy than Overstock standard policyOur trusted Merchant has provided a 1- business day processing time before the order will be shipped from our warehouseIf For any unforeseen reason our warehouse is unable to ship an order within days of the listed ship out time frame, our customer will receive an email notification with an option to cancel the order or leave open for fulfilmentIf customer does not reply, or we are unable to ship within a day time period the order will be canceled and refundedOverstock received customers request to cancel the Startastic Holiday Light Show Laser Light Projector - As Seen on TV, on 9/17/Order has been canceled per request On 09/08/2016, our customer purchased the Holy Bible: Niv, Beautiful Word Bible, Multi-color Floral Cloth: Full-color Illustrated Verses (Hardcover)Overstock standard ship out time frame for media items is 1-business daysDespite our best efforts, quantity or availability of a product may have changed just prior to you placing your order we will normally verify availability and confirm there are no errors on the product page as part of our dispatch proceduresAccording to our Overstock Terms and conditions, you agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailabilityOn 9/15/our warehouse canceled this order due to an inventory errorIn the case we are unable to fulfil your order an email will be provided to inform customer of the inventory errorIf you have not received appropriate communication, you may check your email; spam or promotional files On 09/13/2016, Customer placed an ordered for the Samsung 40-inch Class 1080p Smart Slim LED HDTV with (Refurbished)Our warehouse has provided the standard 1-business day ship out time frame with standard delivery time frames of 3-business daysOn 9/14/2016, we received confirmation the Samsung 40-inch Class 1080p Smart Slim LED HDTV with (Refurbished) will be shipped with UPS, tracking number: [redacted] UPS records show an Origin Scan, on 09/21/2016, followed shortly by the departure scanDelivery took place in Orlando Florida on 09/27/Our customer has been contacted Via phone, a voice message was providedAn email has been sent with compensation Sincerely, Overstock

To Whom It may Concern, Overstock provides exclusive emails to customers whom, have signed up to receive Overstock notificationThese exclusives notifications allow our customer to review site sales and promotionsExtra 10% off applies to select items identified with a “SALE” icon Example: the Castello Italian Leather Bi-fold Wallet, Item #15825441, is part of Overstock Presidents Day Preview SaleThe price has been marked down 10% from the original priceNo additional savings or coupon can be appliedAlthough coupons do expire, we are happy to honor the 12% coupon off the original price of $if our customer chooses to place an order before the Presidents Day Preview Sale endsCustomer should email [email protected], Attention Carrie GSincerely Overstock

To whom it may concern, Most items are expected to arrive within 3-business day from your order date Despite our efforts, once an item has left our shipping warehouse Overstock does not have control over truck load and volumeItems shipping in multiple packages, there is a chance the boxed may be transported separately and may arrive on separate datesOverstock strives to provide our customers with the best online shopping experienceOverstock provides any checks and balances to help assure our product qualityWe understand situations may arise, we are happy to help in replacing parts or finding an alternative resolutionAccording to our records, part “O” was shipped with UPS tracking number: [redacted] on 12/12/2016,an email notification has been provided on this dateAccording to UPS your replacement parts have been delivered as 12/15/At this time I do recognize your TRIBECCA HOME Catalpa Walnut Finish Weathered Highboard has been delivered, a replacement for part “O” has been providedAt this time I do recognize your TRIBECCA HOME Catalpa Walnut Finish Weathered Highboard has been delivered, a replacement for part “O” has been provided for a refund, we are happy to assistSincerely, Overstock

To Whom It May Concern, Overstock markets the Overstock Store card, financed through Comenity Capital BankFor Billing and, or payment information the customer must speak directly with a Comenity Capital bank Representative at 855-810-Representatives are available Monday-Saturday, 8:AM – 9:PM EST, closed Sundays and major holidaysSincerely, Overstock

To whom this may concern, Any time an item is returned, the Club O Rewards that were earned on the purchase are debited from your Rewards accountThe reason that (AMOUNT) was not refunded was because the Rewards earned on this particular order, were used on another purchase and we cannot debit them from the account, so it is withheld from the refund In our policy it states: CLUB O REWARDS Club O Rewards accrued under the Program are credits earned on every eligible purchase and are deposited into your Rewards Bank after the item you purchased has shippedClub O Rewards accrued under the Credit Card Reward Program will be transferred and deposited into your Rewards Bank on a monthly basisClub O Rewards may be used to make eligible purchases through Overstock™You may check your Club O Rewards balance at any time by clicking on the Rewards Tab in My Account (please note that Club O Rewards accrued under the Credit Card Reward Program will not be visible or redeemable until they are transferred and deposited into your Rewards Bank on a monthly basis) If you return an item, the Club O Rewards earned pursuant to the Program for that purchase will be deducted from your Rewards BankIf you lack sufficient Club O Rewards in your Rewards Bank, the Club O Rewards earned on previous purchases will be deducted from your refund on a dollar-for-dollar basis ALL CLUB O REWARDS (WHETHER EARNED UNDER THE PROGRAM OR THE CREDIT CARD REWARD PROGRAM) ARE ONLY ACCESSIBLE AND REDEEMABLE WITH AN ACTIVE MEMBERSHIPHere is a link to the policy: https://help.overstock.com/app/answers/detail/a_id/ Sincerely, Overstock Tell us why here

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This is your Return Policy that you have on the Walmart website What is this a advertising Copy and Paste from Walmart website You can initiate a return for most new and unopened items within days of delivery for a Full Refund[redacted] You must return items in new or unused condition with all original materials included with the shipmentWe must receive your returned items at our processing facility within days of deliveryWe inspect all returned items and award a partial refund for opened or used productsIf the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping chargesIf you initiate a return after days, a partial refund may be issued depending on elapsed time and condition of merchandise My delivery was set for the time-frame of 1:PM to 5: PMand I called to find out why they did not pass by, they just told to me that they passed by around 10:AM That was a lie because my wife was home on the top of that I have security camera that I can prove that they never pass on a no arrange time-rangeI don't know who is more irresponsible you or your shipping companyWhy do you charge those $Dollarsto the irresponsible shipping company

To Whom it may Concern, On 04/25/the Hometown 5-Piece Seating Set was purchasedWe received notification that the set had begun to rust on 08/23/Since this product is now outside of our day return time-frame, we explained that the customer must contact the manufacturer to make use of the warranty at (248-652-1404)We had then contacted the manufacturer regarding this issue and they explained that since the set is iron, it will rust when exposed to moisture and this is not a defectA return was offered however Overstock is asking that the customer covers the return shipping cost since the manufacturer is claiming the product is not defectiveOverstock is willing to accept a return however the return shipping cost has not been verified by the customer Sincerely, Overstock.com

Complaint: [redacted] I am rejecting this response because:The tracking number provided shows that the order has not gone out and will not arrive todayPlus, it shows it's a package that weighs lbsThat is too heavy for to be my parts or a re-shipment of the original order.I also want a direct number to contact someone and not a toll free number Sincerely, [redacted]