Overstock.com

To whom it may concern, The customer contacted Overstock and requested to return the Bulova Women's 96LCrystal-accented Stainless Steel Watch that they purchased on 06/04/The customer as it had stopped workingOn 01/18/2016, the customer was emailed a return shipping labelOn 02/05/2016, the customer contacted us for the return address, as they didn't receive their return labelThe return address was provided to the customerThe customer returned their order to Overstock on their ownThe customer then contacted us on 03/03/to confirm the status of their returnThe customer provided us with return tracking number [redacted] In reviewing the scans associated with the tracking number, we found that the item arrived back to our warehouse on 02/29/Therefore, the customer was advised that the refund should be issued within 3-business days from when the item arrived backConsequently, this means that the refund should have processed by no later than 03/07/2016.***We have reviewed the return details and found that due to a system error, the customer's refund wasn't issued on 03/07/Please convey our apologies to the customer for the delay caused by this errorWe have proceeded in processing the customer's refund today, 03/11/The refund was issued in the amount of $to their PayPal account We ask that the customer allow 2-business days for the credit to be posted; however, if they don't see the credit, they may need to contact the issuing financial institution to find out their credit posting time frames.If the customer would like reimbursement for the shipping charges, they will need to contact our Pay Support Department, and provide a receipt showing the shipping cost paid to return the watchSincerely, Overstock

To whom it may concern, The customer purchased the Black Zebra 12-piece Bed In a Bag with Sheet Set on 11/29/The customer used Bill Me Later to pay for the order The customer contacted us on 12/11/and advised the item arrived defectiveTherefore, we shipped out a replacement bed set to the customerThe customer was advised that they would need to return the original item; otherwise we would charge them for the replacement within daysOn 01/11/2013, and automated email was sent to the customer, and we advised that we hadn't received the defective item back, and so we would be charging the customer for the replacement bed set they received, in the amount of $119.99, if the item wasn't returned by 01/18/On 01/19/2013, our Pay Support Department attempted to contact the customer due to the replacement charge failed, and requested that the customer contact us so that we could assist in getting this matter taken care ofThe customer didn't reply and so a request was sent to our Loss Prevention Department to close the customer's account until the customer paid for the additional bed set received On 01/28/2014, the customer contacted us and advised that they never go the chance to return the original/defective item back to usThe customer wanted to know how to return the defective merchandiseThe customer was provided with return labelsConsequently, we don't have any records showing that the customer used the return labels to return the defective merchandise According to our records, the customer placed three orders in and an additional four orders in There weren't any issues with the orders and were processed and shipped quickly On 04/11/2016, our Pay Support Department found that the customer's orders shouldn't have been processed, due to the outstanding balance owed for the replacement bed set that we shipped to themTherefore, they proceeded to cancel the customer's orders ***We have reviewed the notes on the customer's account and the order historyBased upon the information on the account, we have decided to make an exception, and reopen the customer's accountAny orders that have been canceled, will need to be reordered, if the customer wishes to receive these items In the future, if the customer receives a replacement order, they will need to ensure that the original order is returned or the replacement item has been paid forIf the original item isn't returned or the replacement item hasn't been paid for, the customer is subject to having their account closed, and will not be able to reorder with us until the matter has been taken care of The customer's $reward dollars are available and can be used on a future order with usSincerely, Overstock

To Whom This May Concern, Our customer has been issued a refund of the return shipping for the defective item in the amount of $on September 21, He has been contacted by phone and provided an email with this information for his recordThank you, Overstock.com

To Whom It May Concern, Upon review of customers account, I found the Avenue Greene Sonoma Oak Storage Bench with Beige Cushion from order number [redacted] , arrived in defective conditionOur record show a refund for the defective product has been issued on 1/22/Order number [redacted] , for the New Zealand Sheepskin Double Rug (2' x 6'), shipped on 1/12/2017, with UPS tracking number: [redacted] UPS reports the package has been returned to sender on 01/25/Understanding customer has not received the merchandise from order number [redacted] , a refund has been released on 1/26/Customer may like to discuss direct posting time frames with their financial institutionSincerely, Overstock

Complaint: [redacted] I am rejecting this response because: attached is the description again from the websiteYou can clearly read includes mattress and adjustable box springIf it did not include a frame and headboard why would it explain that it also includes a mattress and a pivot boxspring? I was misled as was hundreds of other people according to your ratingThis has to be the most open and shut case you have ever came acrossAll I want is my frame and headboard or the additional money back I had to spend to complete the set that the company FAILED to send or tell me they were not sendingI have clearly proved over and over again through their own website that I was baited and short changedI am tired of hearing their same stock answer over and over again when they need to be held accountable and responsible for their actions Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey already picked up the sofa on Feb 21, and i'm still waiting for the refundHopefully I can get a refund soonWill update Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to meNow it’s been five days since I placed my order and r still hasn’t been shippedIf it doesn’t get shipped by next week I’ll be cons in general customer service again because their order sent to warehouse can’t cancel is completely untrue considering how long it takes to actually ship the order Sincerely, [redacted] ***

To whom it may concern, The customer purchased the Slumber Solutions Choose Your Comfort 12-inch King-size Gel Memory Foam Mattress, in the Medium option, on 02/14/The order was delivered on 02/23/On 02/26/2016, the customer contacted Overstock and advised that some areas of the mattress were hard and stiff, while others were softAs the item is listed as non-returnable, once opened and expanded, we asked for pictures of the law tags, and pictures showing the different firmness levels of the mattressIt was suggested that the customer use full gallons of milk to show the different areas that they considered to have different firmness levelsOn 03/02/2016, Overstock received pictures of the law tagsHowever, we didn't receive pictures showing how the item was defective or how the item had different firmness levelsTherefore, we requested that the customer provide us with pictures showing "images of the defect".On 03/06/2016, the customer provided us with pictures, by using full gallons of milk, as was suggestedThe customer pointed out that there was inconsistent firmness, as the right sinks in, and the left is firmOn 03/07/2016, the customer was advised that we were unable to see the defect in the mattress, and that the pictures would be forwarded to the warehouseConsequently, the customer replied and advised that there was an inconsistent density that we requested to be shown with milk jugsOn 03/08/2016, we advised the customer that the warehouse had replied that they were unable to see the defect, and that we couldn't issue a refund as the mattress wasn't deemed defective***After reviewing the pictures that the customer provided to our Customer Service Department, we do see that the firmness level isn't the same throughout the itemTherefore, we would ask that the customer give us a call at [redacted] , and ask to speak to Melody, so that we may resolve the customer's concerns regarding their refundFor quicker assistance, the customer will need to provide reference # [redacted] .Sincerely,Overstock

To Whom It May Concern, Standard shipping items will be processes and shipped within 1-business days, delivery is expected within 3-business daysOn 07/27/2017, Customer submitted an order for of the Blackout Curtain Panel Option: Ivory, 95", with the standard shipping optionAn estimated delivery date of 8/02/2017, is listed for this purchaseOn 07/27/2017, Shipment confirmation was provided, with UPS tracking number: [redacted] Departure is reported from Hope Mills at 9:PM On 07/28/2017, Designation was scan was provided at Knoxville,TNOn 08/31/2017, our carrier reports a Lost Package investigation was startedShipment records can be reviewed with the link below: [redacted] Overnight shipping as requested is not an available options; day air is available for the merchandise selectedOverstock has provided a courtesy in-store credit in the amount of $Overstock has released the customer’s full refund on 8/08/The customer may like to contact their financial institution directly for their established posting time frames Overstock has the ability to refund up to the amount of a customer’s purchaseAdditional compensation will be granted in the form of store credit or rewards for Club O MembersSincerely, Overstock

July 29, 2015To Whom It May Concern:Our customer Rabia M [redacted] ordered three items with threedifferent order numbers: Order # [redacted] - Child Craft Monterey 3-in-ConvertibleCrib $181.85Order # [redacted] - Lang Furniture 4-drawer Chest $196.74Order # [redacted] - Badger Basket White 6-basket ChangingTable $125.38The customer contacted us to advise they received anincorrect product for the Child Craft Monterey 3-in-Convertible Crib We set up the return in our system andcreated a call tag for UPS to pick up the incorrect product – the customerrequested a refundThe customer contacted us to advise the Lang Furniture4-drawer Chest arrived with a manufacture defect We set up the return in our system andcreated a call tag for UPS to pick up the defective item – the customerrequested a refund.The customer contacted us to advise the Badger Basket White6-basket Changing Table arrived and was not assembled as the customer hadthought it would be We set up thereturn in our system and created a call tag for UPS to pick up the item – the customerrequested a refund.The Child Craft Monterey 3- in-Convertible Crib wasreturned, per the tracking, on 11/12/and the credit was issued on11/24/in the amount of $and placed on the Overstock Store Cardaccount.The Lang Furniture 4-drawer Chest was returned, per thetracking 11/20/and the credit was issued on 11/24/in the amount of$and placed on the Overstock Store Card accountThe Badger Basket White 6-basket Changing Table wasreturned, per the tracking 10/10/and the credit was issued in the amountof $and placed on the Master Card account.Our records do not show that the customer contacted us in regardsto their concern with the collection agencyWe have confirmed all of the itemswere refunded in full There is norecord of the customer owing any balances, nor was there anything notedpertaining to a collection agency Icould not find anything noted that referred to the amount of $ We are not familiar with any collection agency issues asOverstock collects payment at the time the order is placed That would have to be something with one ofthe customer’s personal creditors Ourname would not be on the collection; it would have to be the financialinstitution that the customer used to make the purchase that is sending thecollection notices to the customer Wewould suggest they contact their financial institution regarding thenotifications they are receiving If the customer feels this information is incorrect we wouldrecommend they contact us and provide the documentation showing the collectionnotices they are receivingSincerely,Overstock

To Whom It May Concern, An order for the (Blazing Needles Solid 48-inch Swivel Rocker Cushion - x 24) was placed on 2/10/This product is made to order and has a ship out time frame of 1-business daysWe received notification on 2/17/to cancel the orderOur Customer Service needs to be notified within about minutes of the order being placed to be successfully cancelledOn 2/the supplier had advised due to the positioning of the product in the truck they were unable to cancel the orderA pre-paid return shipping label has been provided to the customer today 2/27/A full refund will be issued upon receipt of the return Sincerely, Overstock.com

[redacted] To whom it may concern, The initial Order was placed on 11/12/ [redacted] and [redacted] were both on the Phone Call to place the OrderThe Order was placed with a discounted price in excess of a couple hundred dollars as a pricing courtesyThe call was listened to so we could verify what was said in regards to the Freight DeliveryDuring the conversation, questions were answered by the Overstock Representative in regard to White Glove deliveryMost Freight is delivered to the nearest Ground Floor EntranceWhite Glove includes delivery inside to the Room of Choice for a small chargeThe Customer applied for White Glove delivery with their Order.The Customer(s) were both advised after questions regarding assembly, that "White Glove" was "not a service including assembly" and that a 3rd Party would have to be Contracted for the assembly (Charges to be Negotiated by the Third Party)Both [redacted] and [redacted] acknowledged they understoodThe Customer(s) selected an Assembly Service Onsite known as "Porch." There are no Charges for Porch until an agreement is arrangedPorch contacts the customer later to arrive at a date and a quote for Services.On the date of delivery the Customer called to complain that Assembly was not providedShe was advised again White Glove is Room of Choice onlyAssembly is not includedThe Customer received the contracted service, however, the charges for White Glove Delivery were refunded as a courtesy.The Customer also requested compensation for Professional Assembly and was denied by the AgentThe Customer was again advised Assembly was Third Party and that She would be responsible for any contracted assembly charges.The Customer requested a Supervisor about the issue and was transferred after a brief holdThe Supervisor advised the Customer about the separate Delivery and Assembly procedures and charges, and that Assembly Charges would be the Customers responsibility.The Customer disconnected the CallSincerely, Overstock

To whom it may concern, The customer placed their order on Friday, 05/01/2015, for rugs and rug padsWhen the customer places an order, they accept the terms and conditions, by shopping on our websiteAs stated in our Terms and Conditions, "On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider's inventoryYou agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability."The rugs and rug pads ordered by the customer would need to be shipped out from different warehousesEach warehouse is responsible for confirming the available inventory on our websiteOne of the warehouses notified the customer immediately, on 05/04/2015, that there was an inventory error, and canceled the Safavieh Adirondack Ivory/ Silver Rug (6' Square)Because this rug was canceled immediately from the customer's order, they were not charged for the merchandiseThe warehouse did issue a $in-store credit as a token of apologyAccording to our records, on 05/05/2015, the remaining items on the customer's order shipped out, and tracking informaiton was provided to the customerThe customer contacted us on 05/12/2015, as they were concerned that the tracking hadn't updated for the nuLOOM Traditional Vintage Fancy Floral Grey/Multi Rug (7'x 10'10)After reviewing the customer's concern, we explained we would need to initiate a trace with the carrier, as our records showed the item was shipped out.On 05/15/2015, we did follwith the customer to see if the carrier had delivered the missing rugThe customer contacted us back later that day and confirmed that they still hadn't received their rug.On 05/18/2015, the trace was completed, and so we did issue a refund to the customer's credit card account, because we no longer have inventory to ship out a replacementThe customer was sent an email on 05/18/to notify them of their refund details.The customer can return the rugs and rug pads received; however, we are unable to ship out the additional two rugs to the customer, as we no longer have inventory for these rugsWe are also unable to locate the rugs from a different vendor in order to ship to the customerIf the customer would like to further discuss the return of the rugs and rug pads received, they can contact us at [redacted] , and we will be happy to further assist them.Sincerely, Overstock

Complaint: [redacted] I am rejecting this response because: Again I have not gotten the item in questionThere was no delivery to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the lady who wrote this is missing the whole point they dipped in and took bonus points out of my bonus point bank they took out dollars with the points equaling dollars for a chair that was defective and we were trying to reselect another! I spent hours of my time trying to resolve this issue and we thought it was resolved but they turn around and do something else This company needs to be investigatedWhen they sold me the card which I had to pay for they said those bonus points would never be affected when we were working on this defective chair that was delivered all torn and ripped she said it wouldn't affect the bonus points once again but they went in and took times their fair share when they weren't to take any so they are going to have to replace my bonus points or club Of as, it's called They are way out of line Bait and switch isn't rightWe spent like Sincerely, [redacted]

To Whom It May Concern Order: [redacted] Product Details on Overstock website state: A 'compatible' cartridge/toner is not manufactured by the original printer manufacturer, but will function the same as the original (OEM) cartridge03/13/- Order was placed08/23/– First contact by customer: She was concerned about the order Although she had placed it several months ago, she opened & replaced the 1st cartridge and received several messages from my printer saying this wasn't genuine Epson ink & could damage the machine08/23/– Second contact later the same day The customer contacted us to advise it had gone from bad to worse The printer wouldn't print with the overstock cartridge installed....Said it didn't recognize the cartridge She tried all three cartridges and received the same error message She also advised that when she put the Epson cartridge in that she originally had installed it says it doesn't recognize that either She requested a refund (not credit) for the amount of the cartridges purchased from usShe also requested Overstock to replace the printer 08/23/– Customer states: I expect: a) A refund for the cartridges purchased from you b) Reimbursement for the Epson cartridge that the printer would no longer recognize c) Reimbursement for the cost of the printer that needed to be purchased due to damage caused by knock off cartridges 08/24/– Overstock agent offered 10% discount on her next order 08/24/– Overstock advised customer to dispose of the cartridges and issued a full refund An email was sent to confirm the refund and also advise to dispose of the cartridges 08/24/– Customer emailed in and asked how we were going to handle the fact that the cartridges ruined her printer 08/24/– Overstock Customer Care agent issues $in store credit for inconvenience 08/24/– Customer states by email: The customer would like an actual credit to her payment method for the Epson cartridge she purchased at Staples which was on sale for $and the printer she purchased at Target that was on sale for $08/27/- The customer requested we credit her method of payment in the amount of $as she would accept this amount which is half of the original amount $to settle this issue09/13/– Requested amount has been credited to the customer’s method of payment ($47.00) Sincerely, Overstock

Complaint: [redacted] I am rejecting this response because: It is unfair business practice to advertise merchandise that you do not believe will ever be restocked, it's click bait at best It is also represents poor ethics too offer an email notification of restocking service that does not actually notify you in a timely manner when it is restocked, however it did sign me up for daily emails about discounts without my permission It is a ploy to get email addresses for future spam Ironically I was offered a $credit for my inconvenience - which can't be used with the discounts I'm offered in the spam emailsI had a chat conversation to try to get this resolved and wasted more of my time I'll avoid your website to the best of my ability in the future Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is a shame that a customer has to go through this to begin with I have spent a lot of money with this company and there are also many emails that they left out in this responseA company needs to do what's right! Sometimes that means bending the rulesFurniture that melts on the first degree day in Arizona when we have days over and hit degrees should not be shipped to this region at all Sincerely, [redacted]

To Whom It May Concern, The Customer purchased the GBX Teem Mens Brown Leather Boots Strap Boots Shoes, Sold & Shipped by the Overstock Marketplace Seller: Ruze ShoesRuze Shoes is an independent retailer and require customer to contact them directly for concerns pertaining to the Product sold and fulfilledA review of the customer’s account reports the damaged merchandise was reported, on 6/28/A full refund has been released on 7/07/2017, to the customer’s original form of paymentCustomer may discuss Established posting time frames with their financial institutionSincerely, Overstock

To whom it may concern, The customer received their Priage 12-inch Euro Box Top King-size iCoil Spring Mattress and Steel Foundation Set on 3/08/On 03/10/2016, the customer contacted us and advised that the mattress came in the correct size, and the box springs came in the incorrect size Consequently, we explained that we a request was sent to the warehouse to ship out a replacement box spring, in the correct sizeThe customer was advised to allow 1-business days for the warehouse to reply to the requestThe warehouse provided tracking for the replacement box springs within business daysThey verified that the replacement box springs was shipped out on 03/14/via FedEx tracking number [redacted] ***The tracking information was emailed to the customerThe customer should allow 24-hours for the carrier to update the tracking scansSincerely, Overstock