OwnYourModem.com

This item was purchased months ago and you have been using it for a long time and now your trying to claim that it won't work? Please forward a document from Comcast validating such a claim that this unit is "stolen" and forward it to us and we would be happy to honor it and deal with the
matter legally with Comcast Otherwise, you have been taken by your cable provider who was ranked "The worst compay of 2014" and your just anothe victim of which we cannot be responsible for their lack of integrity

Very sorry to hear that your having problems with your cable provider. Per our purchase terms (attached) it is the buyer responsibility to check with their provider to confirm a model is accepted before purchasing the item which unfortunately it seems like you may have filed to do.
Secondly, we accept all return in accordance with our return policy, but this order is now over months old of which not even Walmart will take something back that long after. Also, notice we even still did provide a way for you to return the item regardless by just having your provider put in writing what they are claiming because we love to collect those for a future lawsuit, but you refused to do that of which we cannot force you to do. We also ask for this because the FCC policy simply states that a consumer has the right to purchase whatever equipment they want to use for their provider and are allowed to use it so long as it does not harm the providers network which of course does not apply here. Also, this is why in Feb Comcast was fined MILLION DOLLARS which is the largest fine ever levied against a provider before and so you can't take what one rep at Comcast says as gospel and the law of the land. So this matter has been handled in accordance with the policy we presented and you had to accept in order to even complete checkout, but we are still willing to assist you even though it has been over half a year since the item was purchased with the write documented support requested

Complaint: ***
I am rejecting this response because:Comcast agreed to provide the information you requested by 11-13-
Sincerely,
*** ***

Per our return policy that was accepted by the buyr in order to checkout, there is a restocking fee charged for any item that is returned that is not defective due to buyer error Buyer admits that the item was returned in working condition and was simply assessed a restocking fee in accordance with the terms of purchase that were agreed to in order to complete the checkout process originally We are sorry the customer does not like that we buy modems and try and mark them up and make money as a business?

You called the wrong number as we are not located in ChicagoPlease forward return authorization advising you to return the item to Chicago and forward the return tracking info and we can certainly get this resolved for youPlease go to our website and use the contact info provided as that is why
there has been a miscommunication as you have failed to do so

We are sorry you did not keep the proper records, but unfortunately the item did not make it back to us and if you have a receipt showing that you returned it then a tracking number is free through most USPS services? Please contact the USPS to file a claim and let us know if you find any tracking number and we would be happy to assist to help the package be returned if it is lost in transit

What we need is a letter from Comcast stating that this piece of equipment was stolen from them and signed and sent to us and we are happy to honor it We pay for these items just as you do and Anyone can file a police report for any reason, and if it is based on bad information that their cable company (who has a conflict of interest) feeds them then that person is a fool Quit beating around the bush and just send us adocument signed by Comcast stating that this is a stolen item and we are happy to honor it Otherwise, quit being taken so easy by your cable company who was rated "worst company of 2014" and get your sources checked We have rprovided a way to get a refund and have simply asked for a letter from your source, the company your are claiming this unit was stolen from, stating just that, that this item belongs to them and was stolen

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** We will return the modem in the next few days in accordance to your return policy which sates "We back up our modems 100% if they prove to be defective or come up as a lease modem in a cable providers inventory.We offer a DAY MONEY BACK GUARANTEE " THIS IS OFF YOUR POLICY ON YOUR WEB SIGHT Comcast records that this modem is registered to one of there accounts .we will wiat for your reply to send it to you

Buyer was sent the exact model that he ordered? Item just needs to be returned and we can issue a refund

Buyer is claiming that he is not getting the same speeds as as the modem he was renting from his provider We don't know if the buyer set up the wireless settings to match those by his provider, but buyer has simply been told that he is welcome to return the item and we will test it upon
return and handled it in accordance with our return policy which would include a full refund if it is defective, but would be charged a 25-30% restocking fee if he just didn't set it up correctly and it comes back in working condition Buyer has decided he isn't confident enought to send it back and instead is using the Revdex.com process to try and avoid any return policy

Complaint: ***
I am rejecting this response because: I feel a restocking fee of 28% is exorbitant especially after the vendor had already marked the price of the item up by 44%, as a course of doing business and making a profit
Sincerely,
*** ***

Thank you for preaching to us......Please forward any return tracking info to help expedited the process and we can get the matter resolved for you ASAP if it has not already been

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I have not been using the productI was never able to use itIf I were able to use it, and sudden;y started to get billed I would know I was having an issue with Comcast, but that is not the case hereFrom the very first time I tried to activate my phone service, the modem was "marked" as stolen or destroyedThe reason there is a delay from the time we purchased to the time we tried to activate is because we were using our cell phones and now would like to use a home phone instead. I assumed the modem was new because it came in shrink wrapped, sealed packaging, so I didn't anticipate any sort of problem like this if I delayed in setting up the modem. We were told to have the modem on hand at the time the Comcast installer came, so we did, back in MarchHe said the modem was set up--ie, he hooked it upBut we didn't actually try use it or activate it until a little over a week agoWhen I became aware of the problems, I took immediate action to notify this company and have been working with Comcast since to get to the bottom of this.No one at Comcast is afraid to give me a letter, they are just workers who don't have the authority to administer that type of letterThey have tried to pass me off to others who can "help" but they also do not have the authority to write it and can't even tell me if this type of letter is possible to obtainI am again awaiting on the response of another Comcast worker to see if he can add the modem or take it off of the destroyed status listHe told me if he was unable to do that he can send me to yet another branch of Comcast technical support service to see if getting a letter stating the modem was stolen is even possible to get.It seems like getting a letter in hand from Comcast is the only possible solution you are willing to offerIs there any other solution that can be made? I could try to get the modem's registered history from Arris to see which entities in the past has registered the product with their companyIs that acceptable? If it was ever registered with Comcast, the modem would be theirs until End of LifeThey do not sell equipmentWould this be sufficient to show the modem was indeed stolen if that is the case?Sincerely,*** ***

We will send the modem to the address on the original package by registered mail ,insured,and so we will know when it is received and signed for,also before it is mailed we will need an e-mail stating thy agree to the termes for the FULL REFUND PLUS SHIPING.this will satisfy us and no more actions pursued I will wait to here from you *** ***

Complaint: ***
I am rejecting this response because: I have the letter from Comcast says it's their property and the equipment isn't own or lease by Ownyourmodem.com. Ownyourmodem.com employees have called me a lair and I have a claim even with my letter from ComcastThey are very rude and not customer friendly at allIt's honestly shocking they are in business at allScam Artists have to make a living too I guess.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I received the new router, but would like the $that it cost me to ship back the broken routerIt says returns cost the customer, but I did not return itI wanted a working one, which I never originally received.
Sincerely,
*** ***

Once item is returned back to then we will test it and process the return in accordance with our return policy accepted (clicked) at time of checkout Unfortunatley we cannot entertain or support blackmail using the Revdex.com to avoid accepted policies agreed to at time of purchase

Customer had a "cable guy" come out and refused to even touch the modem because it was not a Comcast leased modem so it "must be stolen if it was purchased online." Customer refused to even try to attempt to install the modem and so it limits what we can do for them.  So buyer was told to...

return the unit and obtain documentation from Comcast in order to wailify for a full refund, otherwise it would be handled in accordance with our return policy. Buyer contacted police based on what a "cable guys for the "worst company of 2014's" opinion and so they lack education to seek information from legitimate sources. Not sure what buyer wants the police to do besides waste local tax dollars, but they have been a lot of effort into contacting everyone and their uncle, but refuse to follow our instructions to return or to install the unit. As soon as the unit is returned then we are happy to assist the customer further.

Complaint: [redacted]
I am rejecting this response because: I did get in touch with the vendor after the Chicago folks (who had sent $50.00 to the vendor for the returned modem) gave me an email address. At which point the vendor did agree to my refund after I sent him the tracking info, which I did.  My refund however was $25.00 less then what I paid.  When I complained I was told "Please review our return policy that was clicked and accepted by you at
time of checkout as the item was returned to be fully functional and you were
assessed the associated return fees accordingly".  So I assume that because the modem wasn't defective I had to forfeit $25.00, why I don't know.  I am unhappy with this vendor and felt they took advantage of me.   They received $50.00 credit from the Chicago distributor and $63.00 from me. So they made $113.00 which is an additional $25.00 on the returned modem.   Not very fair or professional.  
Sincerely,
[redacted]