Pacific Magazine Billing Inc

As stated on our offer material, offers may take up to weeks to processThis order is only weeks old at this pointUnderstanding that time is of the essence for this customer, we have granted a full refund in spite of our day standard rule, which is also stated on our offer material
Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear
Revdex.comThe business did not refund the money as promised I closed the complaint based on the assurance they would refund, which was forwarded by the business to Revdex.com and then forwarded to me. Complaint ID ***, Pacific Magazine Billing. Please make sure that the compliant gets marked unresolved on your records and the details are recorded on your website so that everyone can see. This business sends out things that look like bills for magazines, then says the customer should decline to pay They take the money and don’t promise you’ll get the magazine, then they say they’ll issue a refund but never do. Thank you*** * ***
Dear Revdex.com
The business did not refund the money as promised. I closed the complaint based on the assurance they would refund, which was forwarded by the business to Revdex.com and then forwarded to me
Complaint ID ***, Pacific Magazine Billing
Please make sure that the compliant gets marked unresolved on your records and the details are recorded on your website so that everyone can see
This business sends out things that look like bills for magazines, then says the customer should decline to pay. They take the money and don’t promise you’ll get the magazine, then they say they’ll issue a refund but never do
Thank you
George J Fortunato

Hello ***, With regard to the above mentioned complaint filed by *** ***, please be advised that Mr*** has been permanently removed from all future mailingsAs there was no order ever placed, there is no refund requiredWe apologize for any inconvenience. Regards,***
@ CustomerCare

Revdex.com:
Thanks for your response to my request. William received a check from Pacific Billing for the full amount or $99.95. I’m sure it was you’re trying to contact them that helped resolve the issue.Thanks again
Regards,
*** ***

HiThey sent me a refundReceived it yesterdayThx

A full refund has been issued as of 2/27/to Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I didn't know how to respond so I clicked on the would not resolve my complaint tab. I sent copies of my checks to the company (back and front) and have not heard from them yet

We recently received a message from you (San Diego Revdex.com) that the case was closed with no response. We did received a refund from Pacific Billing which was good, however, in the same mail received another bogus bill for the same amount.*** ***

As stated on the offer, it is not a bill but rather an offer and can be either ignored or returned with a simple "no thank you"Customers have also exercised their right to be removed from future mailings which I have done for Ms***We apologize for any distress this has caused

*** *** Revdex.com of San Diego Viewridge Ave., #San Diego, CA
858-496-Re: ***
Dear Ms***:
I an] writing in response to the complaint filed by R*** ***We have issued a refund in the amount of $159,We have removed the name and address from the mailing listThe mail piece received is just a subscription offer for a magazineIt is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribeWe offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghousesThe back of the offer explains the offer and that we are an independent magazine clearinghouse agentThe mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offerWe have a relationship with the clearinghouses that process our ordersThe coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participateOur customers’ concerns and yours are respectedThank You,
Customer Service

April 30, *** ***Revdex.comViewridge AvenueSan Diego, CA Complaint No*** ***
I am writing in response to the complaint filed by *** ***We are sorry themagazine was never receivedWe were
never notified by the clearing house that theorder could not be filledNevertheless, we have issued a full refund and the check willarrive directly from the bank within five to fourteen business days.The mail piece received is just a subscription offer for a magazineIt is not a bill orrenewal bill, it is simply an offer and can be discarded if the recipient does not wish tosubscribeWe offer new subscriptions and extensions to current subscriptions only formagazines that allow independent agent sales through various magazine clearinghouses.The back of the offer explains the offer and that we are an independent magazineclearinghouse agentThe mail piece states that because we are an independent agent, wedo not necessarily have a direct relationship with the publishers or publications that weofferWe have a relationship with the clearinghouses that process our ordersThe couponalso states that the offer received is a magazine subscription offer not a bill or invoice,that the recipient is under no obligation to either buy a magazine or renew one and thereis also a box to check "No Thank You", ifthe recipient does not wish to participateWe have removed the name from our databaseOur customers' concerns and yours arerespected.Thank You,Customer ServicePacific Magazine Billing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you, Revdex.com, for your assistance in favorably resolving our request for reimbursement

Thank you so much for all of your helpI am away for a few days but will check and see if the check is there when I return on Monday the 14thOnce again I appreciate your assistance and have a great weekendmaRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** Revdex.com of San Diego Viewridge Ave., #San Diego, CA 858-496-2141Re: 11122296Dear Ms***:I airl writing in response to the complaint filed by James BurkeWe have removed the name and address from the mailing list.The mail piece received is just a subscription offer
for a magazineIt is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribeWe offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghousesThe back of the offer explains the offer and that we are an independent magazine clearinghouse agentThe mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offerWe have a relationship with the clearinghouses that process our ordersThe coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.Thank You,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI appreciate the refund and their response is fineNothing else needs to be done in this matter
*** ***

Dear Sir or Madam:
5pt; text-align: justify;">I am writing in response to the complaint filed by *** ***We have issued a refund check and we have removed the name and address from the mailing listThe mail piece received is just a subscription offer for a magazineIt is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribeWe offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghousesThe back of the offer explains the offer and that we are an independent magazine clearinghouse agentThe mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offerWe have a relationship with the clearinghouses that process our ordersThe coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participateOur customers’ concerns and yours are respectedThank You,
Customer Service

I am writing in response to the complaint filed by *** *** ***We have removed the name and address from the mailing list, but can find no record of paymentIf Ms*** can kindly mail us proof of payment that cleared our bank, a full refund will be issued immediately.The mail piece received
is just a subscription offer for a magazineIt is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribeWe offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghousesThe back of the offer explains the offer and that we are an independent magazine clearinghouse agentThe mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offerWe have a relationship with the clearinghouses that process our ordersThe coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.Thank You,Customer Service

A full refund has been processedPlease see attachedWe apologize for the inconvenience and will investigate the delivery issue with our clearinghouse

I received a notice from Pacific Magazine Billing that looked exactly like an invoice with a due date and control number It was in the amount of $and stated it was for People magazine and saved 15% off the cover price In red print at the bottom it stated that this was an offer and not a bill The problem with this mailout is that it was intentionally designed to look like an invoice and tempt someone into paying it There are some people who hurriedly pay their bills and do not look carefully at them This was a blatant attempt to deceive and mislead the recipient While it may not be illegal, it is certainly disreputable and send a message to beware of this business