Pacific Magazine Billing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to inform you the matter of my complaint has been resolved since I recently received my money back.   I could not find in the e-mails from you a place to respond with the result.
Regards,
[redacted]

February 11, 2016[redacted] Revdex.com of San Diego 4747 Viewridge Ave., #200 San Diego, CA 92123 858-496-2141Re: [redacted]Dear [redacted]I an 1 writing in response to the complaint filed by Margaret Thornton. We cannot find any record that [redacted] paid our company for a subscription. We will...

gladly refund [redacted] if she can provide us with a copy of the front and back of cancelled check and we can determine that we cashed the check.The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.Thank You,Customer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. To whom it may concern: Yesterday I received a check from Pacific Magazine for $179.95.  This is the refund that I requested. Thanks for your time and effort. I consider this manner closed.THANKS [redacted]
Regards,
[redacted]

As stated on our offer, orders may take up to 12 weeks to process. We have, however, issued a full refund and removed this individual from all future mailings.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This individual has been removed from the mailing list. It is also stated on the mailer that no action needs to be taken if they do not wish to make a purchase. Customers are free to do nothing at all or to write us and ask to be removed from future mailings, which we have done in this situation. We...

apologize for any inconvenience.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A full refund has been processed for Ms. [redacted]. Our mailing material states that we are a third party and our orders may take up to 12 weeks to process. We apologize for any confusion or inconvenience. She will also be removed from all future mailings.

I have attached customer history to show that Mr. [redacted] has been removed from future mailing lists. We apologize for any inconvenience.

I have attached a portion of Mrs. [redacted] Customer history showing that she has been removed from our mailing lists. We apologize for any inconvenience.

Refund in full has been issued and should be received by the Mrs. [redacted] within a couple of weeks. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Once I receive the refund of $189.95, I will consider this matter closed/resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.comThe business did...

not refund the money as promised.  I closed the complaint based on the assurance they would refund, which was forwarded by the business to Revdex.com and then forwarded to me. Complaint ID [redacted], Pacific Magazine Billing. Please make sure that the compliant gets marked unresolved on your records and the details are recorded on your website so that everyone can see. This business sends out things that look like bills for magazines, then says the customer should decline to pay.  They take the money and don’t promise you’ll get the magazine, then they say they’ll issue a refund but never do.  Thank you[redacted]
Dear Revdex.comThe business did not refund the money as promised.  I closed the complaint based on the assurance they would refund, which was forwarded by the business to Revdex.com and then forwarded to me. Complaint ID [redacted], Pacific Magazine Billing. Please make sure that the compliant gets marked unresolved on your records and the details are recorded on your website so that everyone can see. This business sends out things that look like bills for magazines, then says the customer should decline to pay.  They take the money and don’t promise you’ll get the magazine, then they say they’ll issue a refund but never do.  Thank youGeorge J Fortunato

Dear Ms. [redacted]:I am writing in response to the complaint filed by [redacted]. We did not receive your first letter. We have removed the name and address from the mailing list. A fullrefund for TV guide has also been issued.The mail piece received is just a subscription offer for a magazine. It...

is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only formagazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice,that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check "No Thank You", if the recipient does not wish to participate.Our customers' concerns and yours are respected.

I am writing in response to the complaint filed by [redacted]. We have issued a full refund to **. [redacted] and he has been removed from all future mailing lists. Please note the following however:The mail piece received is just a subscription offer for a magazine. It is not a bill or...

renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only formagazines that allow independent agent sales through various magazine clearinghouses. "nie back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check "No Thank You", if the recipient does not wish to participate.Our customers' concerns and yours are respected.Thank You,Customer Service

We have issued a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12674722, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello --- kindly let the company know that the name on the account is [redacted], which is my wife. They should issue a full refund to her in order to settle the complaint.
Regards,
[redacted]

I am writing in response to the complaint filed by [redacted]. Mr. [redacted] contacted us directly for a refund on or about March 21, 2016 and we issued the refund. The check was issued on March 28, 2016 and has been cashed by Mr. [redacted] (copy enclosed). We have removed the name and address from the...

mailing list.The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon . also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.Thank You,Customer Service

Re: [redacted]Dear Ms. [redacted]:I am writing in response to the complaint filed by [redacted]. We were unable to locate Ms. [redacted]’s order, nor a payment, however, we have issued a refund as a courtesy in the amount of $69.95 and we have removed the name and address from the mailing...

list.The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.Thank You,Customer Service Publishers Periodical Servicecc; [redacted] Family[redacted] J. [redacted], PA [redacted]