Pacific Magazine Billing Inc

Re: [redacted]Dear Sir or Madam:I am writing in response to the complaint filed by [redacted]. We have removed her name from our mailing list. It should be noted however that this is simply an offer and is stated as such on our Inailer.The mail piece received is just a subscription offer for a...

magazine. It is not a bill or renewal bill, and can be discarded if the recipient does not wish to subscribe.We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent.The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You', if the recipient does not wish to participate.We sincerely apologize for any confusion in the natter and will look into changing our format in the future.Our customers' concerns and yours are respected.Thank You,Customer Service

A full refund has been issued. Please see attached

Full refund issued and confirmation receipt attached. We have removed this individual from further mailings.

I am writing in response to the complaint filed by [redacted]. We were only able to verify two payments from Ms. [redacted] in the amounts of $69.95 and $79.95 and we have issued refund checks for those amounts, and we have removed the name and address from the mailing list.The mail piece received...

is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.

Refund has been processed and Ms. [redacted] has been removed from all future mailings. We apologize for any inconvenience.

A full refund for Mrs. Delgavio has been processed and evidence of that has been attached. We apologize for any inconvenience and will look into our delivery issues with our distributor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am writing in response to the complaint filed by [redacted]. We are sorry the magazine was not delivered to Ms. [redacted], we have issued a refund. We have removed the name and address from the mailing list. We ask that she double check her records as we only show record of two payments totaling 49.95....

Please see attached.The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only formagazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice,that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check "No Thank You", if the recipient does not wish to participate.Our customers' concerns and yours are respected.Thank You,Customer Service

We will be happy to issue a full refund, but I am not locating an order under the name [redacted]. Is there a possibility that it is under the name of another individual? A joint account perhaps? We apologize for the inconvenience and a full refund will be issued once we can verify and update...

our records.

I am writing in response to the complaint filed by [redacted]....

We have issued a refund check and we have removed the name and address from the mailing list. As explained on our offer, it may take up to 12 weeks for subscriptions to arrive. As it has not yet been 12 weeks, the processing fee has been deducted.
The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.
Our customers’ concerns and yours are respected.
Thank You,
Customer Service

I have an elderly mother. We are constantly receiving these magazine renewal notices from Pacific Magazine Billing, LLC. I have repeatedly sent them back requesting my mother's name and address be removed from their mailing list. These notices are too confusing for her and I try to go through them first for my mother, but some get through and she is ordering because she thinks this is her renewal notice. I have also called and tried to talk to a real person! I JUST WANT HER NAME AND MAILING ADDRESS REMOVED COMPLETELY AND FOREVER FROM THEIR MAILING LISTS!

Re: [redacted]
5pt;">Dear Sir or Madam:
I am writing in response to the complaint filed by [redacted]. We have removed her name from our mailing list. It should be noted however that this is simply an offer and is stated as such on our Inailer.
The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, and can be discarded if the recipient does not wish to subscribe.
We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent.
The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You', if the recipient does not wish to participate.
We sincerely apologize for any confusion in the natter and will look into changing our format in the future.
Our customers' concerns and yours are respected.
Thank You,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. To whom it may concern:
 
Yesterday I received a check from Pacific Magazine for $179.95.  This is the refund that I requested. Thanks for your time and effort. I consider this manner closed.
THANKS
 
[redacted]
Regards,
[redacted]

We recently received a message from you (San Diego Revdex.com) that the case was closed with no response.  We did received a refund from Pacific Billing which was good, however, in the same mail...

received another bogus bill for the same amount.[redacted]

Re: [redacted]
Dear Sir or Madam:
I am writing in response to the complaint filed by [redacted]. We have issued a refund check for $99.95, which is the full subscription amount and we have removed the name and address from the mailing list.
The mail piece received...

is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.Our customers’ concerns and yours are respected.
Thank You,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received a check from the company but as read by other complaints, the check might not be valid. If there is a problem with the check I will be forced to contact the authorities as this would be fraud.
Regards,
[redacted]

I have just received through U.S. mail, material from Pacific Magazine Billing that at first, appears to be a bill. It is for a magazine subscription to National Geographic. The 3.75" x 8.5" paper is deceiving, and although not an actual bill, it is obvious that the company has made the concerted effort to graphically design the magazine offer as a bill seeking payment. After close examination, there is clarification with the following statement at the bottom: "PLEASE KEEP THIS PORTION IF RESPONDING TO THIS INDEPENDENT AGENTS OFFER NOT A BILL"; however, this statement contains poor sentence structure and is grammatically incorrect.

Trickery and gimmicks are used by the representative who calls. The price offered is often double the advertised price. Is only when you refuse or recall the lower price that they will drop their price. I'll also receive calls from different representatives from the same company who won't acknowledge who they are. This can be directed at senior citizens who love the magazine being offered but get confused in the offering. I have refused to renew my subscription for the magazines offered.

I am writing in response to the complaint filed by [redacted]. We were only able to...

verify two payments from Ms. [redacted] in the amounts of $69.95 and $79.95 and we have issued refund checks for those amounts, and we have removed the name and address from the mailing list.
The mail piece received is just a subscription offer for a magazine. It is not a bill or renewal bill, it is simply an offer and can be discarded if the recipient does not wish to subscribe. We offer new subscriptions and extensions to current subscriptions only for magazines that allow independent agent sales through various magazine clearinghouses. The back of the offer explains the offer and that we are an independent magazine clearinghouse agent. The mail piece states that because we are an independent agent, we do not necessarily have a direct relationship with the publishers or publications that we offer. We have a relationship with the clearinghouses that process our orders. The coupon also states that the offer received is a magazine subscription offer not a bill or invoice, that the recipient is under no obligation to either buy a magazine or renew one and there is also a box to check “No Thank You”, if the recipient does not wish to participate.
Our customers’ concerns and yours are respected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I appreciate their good gesture, but  I finally started receiving the Sports Illustrated magazine about 3 weeks ago.  I am not sure why it took so long, but it took them 3 1/2 months from the time I paid until the time the magazine started arriving.  They don't need to refund the money now because I am getting the magazine.
Thank you for your help!  
Regards,
[redacted]