Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi [redacted] ,We're so sorry to hear about the difficulty you've had reaching our customer care team and for this delay in processing your refundWe completely understand your frustration and we sincerely apologize for any inconvenience this situation may have causedDue to the holidays, our returns department has been experiencing delays, however we can confirm that we have submitted your refund on 1/*/in the amount of $back to your original form of paymentIf you have any additional questions or concerns, please feel free to contact us at any time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have received the credit to my credit card of $from Rebecca Minkoff so the matter is resolved and I no longer wish to have it pursued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi ***,We're very sorry to hear about the difficulty you've had getting in contact with us and that you did not receive notification about your refundWe can confirm that we received your return on 217, which is within our business day processing time from the day of receiptThe refund was in the amount of $back to your original form of paymentA member of our customer care team has reached out with further details to confirm your refund was processed
Hi [redacted] ,We sincerely apologize for the difficulty you've had reaching our customer care team! A representative has already reached out as is happy to further assist you with this situationPlease note that you were not charged for these canceled orders and what you're seeing on your statement are pending authorizations that will drop within 1-business days
This order was placed 11.**.15, and began processing at our facility 11.**Due to closures during the Thanksgiving holiday, the order shipped 11.**and was delivered 11.**viz [redacted] (tracking number [redacted] )We are so sorry if it was at all difficult to reach our team for a status update, and that any confirmations were not properly emailed to this clientWe are working internally with our team here to make sure that a similar communication failure does not happen again to another customerThank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my refund as yet! I have not received the refund for the cost of the bag! Rebecca Minkoff is requesting that I provide proof for the shipping expense; which I have to get from my bankDo not close this complaint # [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, D [redacted] Dandridge
Hi ***,We're incredibly sorry to hear about this situation and for the trouble you've experienced reaching our customer care teamWe looked into your order and it appears that your package may have been lost in transit with ***As requested, we have submitted a refund in the amount of $ Someone from our team will be reaching out to you should you have any additional questions or concerns
Hi [redacted] **,We're so sorry for the trouble you've reaching us and that you received a defective handbag. One of our customer care team members will be reaching out immediately to further assist you with this situation. Please let us know if you have any additional questions or concerns and we'd be... happy to help!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was contacted via email and asked to provide an alternate email and phone number.I provided the information; but did not result in any fruitful explanations after days of no contactWhen I was contacted on the second day, it was by the same Customer Service associate who simply replied that their Fraud team wouldn't move forward with my request for the transactionMind you, I've already confirmed with my bank that they have no issue with authorizing the purchase.I'm still waiting for someone to contact me and tell me what the heck is going on regarding how this was categorized as Fraud to begin with! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe company representative worked with me and secured the hoped for replacementThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
We are so sorry for any trouble you had reaching our team, and for any frustration caused! The item you selected was oversold, and your order therefore could not be fulfilledOur team had sent an automated message notifying you of this cancellation on 01.**.16, but we do apologize if you did not receive it (these messages often fall into spam or junk folders)You have of course not been charged for this cancelled orderIf you have any questions or concerns regarding this transaction, please feel free to contact us and we would be more than happy to help! Thank you so much and again, we sincerely apologize for any disappointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi ***,We're so sorry for any confusion! We can confirm that your order was successfully placed and a confirmation e-mail was sentA member from our customer care team will be reaching out to you directly to further assist you with this situationWe apologize for any inconvenience this may have
caused
Hi Julie,We're so sorry for the difficulty you've had reaching our teamWe looked into this with our returns department and please note that it typically takes up to business days from the date we receive the package to process a returnAs this package was delivered on 12/**/16, it is still
within our processing timeThat said, we can confirm we received your return and have refunded youYou will be receiving confirmation e-mails shortly for two of your return ordersIf you have any additional questions or concerns, please let us know!
Hi ***,We're so sorry for the trouble you've had reaching us and that your discount did not apply to your order! One of our customer care representatives has reached out to you and will be refunding you the proper discount amountIf you have any further questions or concerns, please let us know
and we'd be happy to help!
Hello,We're so sorry for the trouble you've had reaching our customer care teamA representative has already reached out and would be happy to assist with either an exchange or a full refundIf you have any additional questions or concerns, please let us know!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi [redacted] ,We're so sorry to hear about the difficulty you've had reaching our customer care team and for this delay in processing your refundWe completely understand your frustration and we sincerely apologize for any inconvenience this situation may have causedDue to the holidays, our returns department has been experiencing delays, however we can confirm that we have submitted your refund on 1/*/in the amount of $back to your original form of paymentIf you have any additional questions or concerns, please feel free to contact us at any time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have received the credit to my credit card of $from Rebecca Minkoff so the matter is resolved and I no longer wish to have it pursued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hi ***,We're very sorry to hear about the difficulty you've had getting in contact with us and that you did not receive notification about your refundWe can confirm that we received your return on 217, which is within our business day processing time from the day of receiptThe refund was in the amount of $back to your original form of paymentA member of our customer care team has reached out with further details to confirm your refund was processed
Hi [redacted] ,We sincerely apologize for the difficulty you've had reaching our customer care team! A representative has already reached out as is happy to further assist you with this situationPlease note that you were not charged for these canceled orders and what you're seeing on your statement are pending authorizations that will drop within 1-business days
This order was placed 11.**.15, and began processing at our facility 11.**Due to closures during the Thanksgiving holiday, the order shipped 11.**and was delivered 11.**viz [redacted] (tracking number [redacted] )We are so sorry if it was at all difficult to reach our team for a status update, and that any confirmations were not properly emailed to this clientWe are working internally with our team here to make sure that a similar communication failure does not happen again to another customerThank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my refund as yet! I have not received the refund for the cost of the bag! Rebecca Minkoff is requesting that I provide proof for the shipping expense; which I have to get from my bankDo not close this complaint # [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, D [redacted] Dandridge
Hi ***,We're incredibly sorry to hear about this situation and for the trouble you've experienced reaching our customer care teamWe looked into your order and it appears that your package may have been lost in transit with ***As requested, we have submitted a refund in the amount of $ Someone from our team will be reaching out to you should you have any additional questions or concerns
Revdex.com:At this time, I have not been contacted by Rebecca Minkoff regarding complaint ID [redacted] .Sincerely, [redacted]
Hi [redacted] **,We're so sorry for the trouble you've reaching us and that you received a defective handbag. One of our customer care team members will be reaching out immediately to further assist you with this situation. Please let us know if you have any additional questions or concerns and we'd be... happy to help!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was contacted via email and asked to provide an alternate email and phone number.I provided the information; but did not result in any fruitful explanations after days of no contactWhen I was contacted on the second day, it was by the same Customer Service associate who simply replied that their Fraud team wouldn't move forward with my request for the transactionMind you, I've already confirmed with my bank that they have no issue with authorizing the purchase.I'm still waiting for someone to contact me and tell me what the heck is going on regarding how this was categorized as Fraud to begin with! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe company representative worked with me and secured the hoped for replacementThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
We are so sorry for any trouble you had reaching our team, and for any frustration caused! The item you selected was oversold, and your order therefore could not be fulfilledOur team had sent an automated message notifying you of this cancellation on 01.**.16, but we do apologize if you did not receive it (these messages often fall into spam or junk folders)You have of course not been charged for this cancelled orderIf you have any questions or concerns regarding this transaction, please feel free to contact us and we would be more than happy to help! Thank you so much and again, we sincerely apologize for any disappointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi ***,We're so sorry for any confusion! We can confirm that your order was successfully placed and a confirmation e-mail was sentA member from our customer care team will be reaching out to you directly to further assist you with this situationWe apologize for any inconvenience this may have
caused
Hi Julie,We're so sorry for the difficulty you've had reaching our teamWe looked into this with our returns department and please note that it typically takes up to business days from the date we receive the package to process a returnAs this package was delivered on 12/**/16, it is still
within our processing timeThat said, we can confirm we received your return and have refunded youYou will be receiving confirmation e-mails shortly for two of your return ordersIf you have any additional questions or concerns, please let us know!
Hi ***,We're so sorry for the trouble you've had reaching us and that your discount did not apply to your order! One of our customer care representatives has reached out to you and will be refunding you the proper discount amountIf you have any further questions or concerns, please let us know
and we'd be happy to help!
Hello,We're so sorry for the trouble you've had reaching our customer care teamA representative has already reached out and would be happy to assist with either an exchange or a full refundIf you have any additional questions or concerns, please let us know!