We are so sorry for any frustration this situation caused! Based on our records, we were initially contacted to cancel this order. This was not possible at the time as the parcel had already shipped out. We were then contacted for the related *** tracking information, which was
sent and ultimately showed a successful delivery to the shipping address in Maryland. The third exchange was in regards to the lost package, to which we (Rebecca Minkoff) got confirmation from *** that the package was not lost or returned to our facility, but was successfully delivered. It is based on this information that we unfortunately cannot issue a reimbursement. Please let us know if there are any additional questions or concerns and we would be more than happy to assist!
We sincerely apologize for the delay with processing your returnOur receiving returns department has been experiencing delays due to an unexpected high volume of returns at this timeWe are working diligently to ensure returns get processed in a timely mannerOne of our team members have reached
out to confirm your return and has submitted your refundIf you have any additional questions or concerns, please do not hesitate to reach outThank you!
Hi ***We're so sorry that you did not receive notification of your cancellationUnfortunately your order was canceled due to the Jackson Coat being oversoldThat being said, we are unable to fulfill your order at this time and you were sent an e-mail notification on January *, We
sincerely apologize for any disappointment this causesIf you have any additional questions or concerns, please do not hesitate to reach out to our customer care team!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Rebecca Minkoff has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:Affirm has resolved this issue, however I still want to keep the complaint open regarding lack of proper customer servicePlease
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***
Hi ***,We sincerely apologize for the frustration this has causedOne of our customer care associates has already reached out regarding this situation and as you know, this issue has now been resolvedWe're so sorry that our site was misleading and will be sure to follow up with the
appropriate team to alert them of this misrepresentationIf you have any additional questions or concerns, please feel free to get in contact with us at any time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***We're sorry for the frustration this has causedWe can confirm the proper procedure was made in regard to a potentially lost *** package, however one of our customer care representatives will be reaching out to you to look into this furtherAdditionally, we've gone ahead and provided you
with a full refundIf you have any further questions or concerns, please do not hesitate to reach out again
Hi Liang,We apologize for the confusionPer your correspondence with one of our representatives, this order was canceled per your requestWhen you initially placed your order, there was a pending charge in the amount of $397.10, however we were unable to successfully submit the payment for this
orderThat said, you should have seen this pending charge drop from your bank statementWe kindly ask that you confirm this information with your credit card issuing bankIf you have any additional questions or concerns, please do not hesitate to reach out againThank you!$397.10$
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,We sincerely apologize for the frustration this situation has caused! A member of our team has reached out to our fraud department already and will be in touch with you shortly to further assist you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain to me , how my lost package wasn't a contributed to the Rebecca Minkoff Corp, when they failed to provide me with a tracking until 7/*/and the package was allegedly delivered on the 6/**/That's eleven days being without information to guide me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We can confirm that a credit was processed on 2/**/in the amount of $However, depending on the credit card issuing bank, it can take anywhere from 2-business days for this credit to appear on the accountAdditionally, our representative reached out and requested a receipt for the shipping cost in order to provide you with the appropriate refundAs of yet, we have not received this information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
Hi ***,We're so sorry to hear about the trouble you've had reaching our customer care team and that this happened to your handbags! One of our representatives has reached out and would be happy to assist you with returning the items for a full refund or an exchangePlease let us know if you
have any additional questions or concerns and we'd be happy to help!
Hi [redacted],We sincerely apologize for the delay in getting back to you! One of our team members has reached out with a pre-paid return label for you to return your items for a full refund. Please let us know if you have any additional questions and we'd be happy to help.
We are so sorry for any frustration this situation caused! Based on our records, we were initially contacted to cancel this order. This was not possible at the time as the parcel had already shipped out. We were then contacted for the related *** tracking information, which was
sent and ultimately showed a successful delivery to the shipping address in Maryland. The third exchange was in regards to the lost package, to which we (Rebecca Minkoff) got confirmation from *** that the package was not lost or returned to our facility, but was successfully delivered. It is based on this information that we unfortunately cannot issue a reimbursement. Please let us know if there are any additional questions or concerns and we would be more than happy to assist!
We sincerely apologize for the delay with processing your returnOur receiving returns department has been experiencing delays due to an unexpected high volume of returns at this timeWe are working diligently to ensure returns get processed in a timely mannerOne of our team members have reached
out to confirm your return and has submitted your refundIf you have any additional questions or concerns, please do not hesitate to reach outThank you!
Hi ***We're so sorry that you did not receive notification of your cancellationUnfortunately your order was canceled due to the Jackson Coat being oversoldThat being said, we are unable to fulfill your order at this time and you were sent an e-mail notification on January *, We
sincerely apologize for any disappointment this causesIf you have any additional questions or concerns, please do not hesitate to reach out to our customer care team!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello After waiting day,I contacted them but they didn't reply ***Yours
Revdex.com:At this time, my complaint, ID *** regarding Rebecca Minkoff has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:Affirm has resolved this issue, however I still want to keep the complaint open regarding lack of proper customer servicePlease
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***
Hi ***,We sincerely apologize for the frustration this has causedOne of our customer care associates has already reached out regarding this situation and as you know, this issue has now been resolvedWe're so sorry that our site was misleading and will be sure to follow up with the
appropriate team to alert them of this misrepresentationIf you have any additional questions or concerns, please feel free to get in contact with us at any time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***We're sorry for the frustration this has causedWe can confirm the proper procedure was made in regard to a potentially lost *** package, however one of our customer care representatives will be reaching out to you to look into this furtherAdditionally, we've gone ahead and provided you
with a full refundIf you have any further questions or concerns, please do not hesitate to reach out again
Hi Liang,We apologize for the confusionPer your correspondence with one of our representatives, this order was canceled per your requestWhen you initially placed your order, there was a pending charge in the amount of $397.10, however we were unable to successfully submit the payment for this
orderThat said, you should have seen this pending charge drop from your bank statementWe kindly ask that you confirm this information with your credit card issuing bankIf you have any additional questions or concerns, please do not hesitate to reach out againThank you!$397.10$
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,We sincerely apologize for the frustration this situation has caused! A member of our team has reached out to our fraud department already and will be in touch with you shortly to further assist you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain to me , how my lost package wasn't a contributed to the Rebecca Minkoff Corp, when they failed to provide me with a tracking until 7/*/and the package was allegedly delivered on the 6/**/That's eleven days being without information to guide me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We can confirm that a credit was processed on 2/**/in the amount of $However, depending on the credit card issuing bank, it can take anywhere from 2-business days for this credit to appear on the accountAdditionally, our representative reached out and requested a receipt for the shipping cost in order to provide you with the appropriate refundAs of yet, we have not received this information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
Hi ***,We're so sorry to hear about the trouble you've had reaching our customer care team and that this happened to your handbags! One of our representatives has reached out and would be happy to assist you with returning the items for a full refund or an exchangePlease let us know if you
have any additional questions or concerns and we'd be happy to help!
Hi [redacted],We sincerely apologize for the delay in getting back to you! One of our team members has reached out with a pre-paid return label for you to return your items for a full refund. Please let us know if you have any additional questions and we'd be happy to help.