Parks Pharmacy

Greetings Ms. [redacted], Thank you for reaching out to us with your concern. We see that you did initiate a warranty claim with us. Unfortunately, we are bound to the manufacturer's warranty and the guidelines they set forth regarding support and frame support underneath the mattress. We'd be...

more than happy to assist you in the future if the issue with the frame is corrected. Call us at 866-942-3551 if you have further questions. Regards, Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Monday, September 12, 2016 10:53 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]The last message that was received through the Revdex.com portal from the company was that someone from their customer services team would reach me with potential resolution options. At this point I have not heard from their team and have not been presented with any resolution options. Thank you, [redacted]

Case # [redacted] Upon receipt of this complaint filed by Mr. [redacted], a Customer Relations Representative contacted him on March 13 & 15, 2017 on phone number [redacted] to no avail. A message was left on both numbers. The Representative also sent an email to fired[redacted]. As we...

take these complaints very serious, we will work with Mr. [redacted] to ensure his complaint is resolved. Should you require additional assistance, please feel free to contact Chanelle [redacted] at (516)-861-7174 or chanelle.[redacted]@mfrm.com.

On June 26, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her concerns. Ms. [redacted] advised her existing mattress and box spring were due to be removed at the time of the original delivery but was left in the home. In pursuit of customer satisfaction Mattress Firm has...

scheduled for the removals to be taken from the home on July 2. 2017. As we take these complaints seriously, we believe no further action is required at this time. Should you require any additional information, please contact Stenio [redacted] at (516) 861-7763 or Stenio.[redacted]@mfrm.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11844201, and find that this resolution would be satisfactory to me.  Should the process involving the purchase of a new mattress prove unacceptable, I will notify you of any discrepancy with the offer.
I thank you for your assistance in this matter.
 
[redacted] Capel

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/13/2016 and assigned ID [redacted]
Regards,

Hello Ms. [redacted],Thank you for sharing your concern with us. We are very sorry to hear about your insect infestation. Your concern is important to us. Bed bugs are a very unique pest as many folks assume by their name the only way an infestation can take place is through your sleep set. What many...

people don't understand is that numerous, well document bed bug infestations have come from many things ranging from a hotel stay/ Travel, visiting another infested home, a [redacted] ride, visiting your local movie theatre, coffee shop, neighbors with conjoining walls, indoor pets amongst many other ways these bugs can enter your home. The reason these bugs live mostly in a bedroom is because they will set their nest up somewhere close to a living host. Where better to have an unknowing host for 6-8 hours in the dark everyday? A bedroom. We send a professional company like [redacted] to inspect the home in hopes of determining where the infestation may have started. This is an extremely difficult job as all the aforementioned factors make it extremely difficult to pin point one thing. Our company takes an extreme amount of precautions in these cases. Any signs of infestations in a guests home we will not enter or complete a delivery. Our Distribution centers and trucks receive monthly precautionary service from a pest control. Experts in the field have assured us that it is impossible for a bed bug to live in one of our distribution centers or trucks as a bed bug could not survive without living hosts. In addition, all the product you received was brand new in it's original factory wrapped plastic. We again apologize for the stress the situation is causing you and your family.
After reviewing your case further with the agent you originally spoke with it was determined our company was not allowed ample time to obtain an inspection report which may or may not have helped us determine the source of infestation. Without this we certainly can't determine the next course of action. Our guidelines for an investigation were communicated clearly to the [redacted]'s and unfortunately they refused to provide us the time, or resources to help. Thank you,

On June 5, 2017, a Customer Relations Representative reached out to Mrs. Toro to address her concerns with the service in store and her Synchrony account. We have confirmed that the hold was removed from her Synchrony account and the account is now closed. Should she reconsider doing business...

with Mattress Firm we have offered her a Friends and Family discount on a future purchase. We sincerely apologize for the inconvenience. As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact [redacted] Homes at [redacted]

Upon receipt of this complaint filed by Ms. [redacted]  a Customer Relations Representative contacted her on April 29, 2017 to address her concerns regarding her queen size [redacted] mattress that is sagging. Ms. [redacted] was advised that Mattress Firm no longer does business with this...

Manufacturer. Therefore, [redacted] processes their own warranty claims and she would have to contact them for assistance. As we take these complaints seriously, at this time we feel Ms. [redacted] complaint requires no further assistance. Should you have any additional questions, please feel free to contact Karen [redacted] at (516)-861-7230 or karen.[redacted]@mfrm.com.

Greetings, Thank you for reaching out to us with your concern. We will have a customer care specialist look into this complaint for you. Regards,

Case# [redacted] A Customer Relations Representative contacted Mr. [redacted] on December 26th, 2016 to address his concerns. In review of Mr. [redacted] inspection results, it revealed that his queen size Simmons mattress and box spring is not up to the Manufacturer standards.  Therefore, Mr. [redacted] was...

offered a store credit of $1099.99 plus tax. A credit letter with details has been emailed to Mr. [redacted]. Since our recent acquisition, Mr. [redacted] was instructed to visit his local Mattress Firm store to select merchandise of equal or greater value. Since we have resolved Mr. [redacted] complaint we believe that no further action is required at this time. If I can be of any further assistance, please contact Karen [redacted] at (516)861-72303 or K[redacted]@mattress.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  This claim is settled and I thank you for your help.

Upon receipt of this complaint filed by Ms. [redacted], a Customer Relations Representative contacted her on April 14 & 15, 17, 2017 to no avail. A detailed message was left for her with a call back number. As we take these complaints seriously, we will continue to work with Ms. [redacted] to...

ensure her complaint is resolved. Should you have any additional questions, please feel free to contact Karen [redacted] at (516)-861-7230 or Karen.[redacted]@mfrm.com.

Sent: Tuesday, June 07, 2016 1:03 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   [redacted]
  Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/13/2016 and assigned ID [redacted].
Regards,
From: [redacted] Sent: Friday, March 17, 2017 12:09 PM Subject: Re: Complaint ID [redacted]   It was resolved thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I called them at number they left and they told me the contact was in a meeting and would call back. I'm still waiting and wanting to talk to him/her.

OnJanuary 23, 2018,a Customer Relations Representative contactedMr. [redacted]to addresshisconcerns.  He was advised that under our120 NightSleep Trial thereis re-delivery fee to return your mattress in the amountof $79.99 that gets deducted from your totalrefundamount. Mr. [redacted] completed his mattressreturn on January 2, 2018 and has already been refunded $1603.76, which included the $79.99 charge. There will be no additional charges accessed to his return. If Mr. [redacted] should have any further questions please have him contact us at his earliest convenience.   As we take these complaints seriously, we believe no further action is required. Should you require further information please feel free to contact Karen [redacted] at (516) 861-7230 or k[redacted]@mfrm.com.

Sent: Tuesday, June 07, 2016 1:23 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Mr. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

On July 27, 2017, a Customer Relations Representative contacted [redacted] to no avail. A detailed message was left with a call back number. An exchange of the mattress was completed on July 21, 2017. As we take these complaints very seriously we believe no further action is required. Should...

you need additional information please contact Kuina C[redacted] or [email protected].