My son purchased a laptop the day after Black Friday at Walmart in Pittsburg, CA
That Saturday the day after Black Friday my son went to Walmart in hopes of purchasing a laptop with the removable keyboard He was short a dollar so a woman give him the moneyThe cashier gave the woman the receipt instead of my sonUpon leaving the store the greeter asked for the receipt, and my son told the person what had happenedThey going back to the cashier and said he purchased the item, but they took the item and didn't return my son his moneyI've been going back and forth with them since the beginning of February with no results
Family Mobile locked my phone without telling meI paid for the phoneNow they are delaying unlocking it for free as stipulated on their WEB siteThey promised me to unlock it in hoursThat did not happenI am a disabled senior citizen that uses a cell phone for safety reasonsI might need to dial for obvious reasonsThey did this because they do not like me going over to a new service.They could just send me a check for $That is what I paid for the phoneThis is a company that does not know the difference between right and wrong
Product_Or_Service: unlock code
Account_Number: account # XXXXXXXXX
I was at the Wal Mart off Anderson Blvd in Fort Worth, TXA young lady by the name of Angela stopped my wife and I at the door as we were exitingShe pulled a sweater out of one of the bags and asked to see the receiptWe happily obligedThen she said that the sweater was not on the receiptShe accused us of stealing in front of a lot of people and it was really embarrassingI asked her to get a manager but she did notWe got the gentleman that runs the self checkout to helpHe immediately pointed to where it was on the receipt and told her that we had paid for all the itemsUp to this point, I understand everything that Angela didShe was just doing her job, and I get thatHowever, you don't accuse someone of stealing in public and not apologize when you find out your are wrongShe did not apologizeWe asked for an apologyShe rudely said she's not sorryWe went to customer service and asked for the manager and were told "they were in a meeting." I would like an apology from Angela
An Oil Change was done on my vehicle without my consent They didn't talk to us in advance or after the work was done Nor dd they mention it to us after the fact We found out a month later when I saw a note on the receipt stating that they didn't check the transmission fluid because the dipstick was broken
It wasn't They had ripped the goose neck dipstick tube off They damaged my truck in an unauthorized service
I spoke with the dealership that provides me with free oil changes and they assured me that it wasn't like that the month prior
The associate manager, *** (no last name provided), states that they told us bout the work before and after it was done That is simply not true He states there is no one higher then him I could talk with Also not true as he isn't the store manager They refuse to acknowledge the damage they did or that they performed an unauthorized repair
I received service from the autocare center at my local store in sikeston mo store #On August 20th I took my car in for an oil changeI didn't realize until today August 26th when my low oil light came on that I would have any problem considering im a frequent/loyal customerI return back to the store asking question and was told it was nothing they could do and was just brushed offMy main concern is that I didn't get the work I paid forI want to know if there is a warranty? If there anything that can be done? I wasn't told on my visit if there was any problems such as an oil leak so how can my oil be low when it's was stated quarts of oil was addedIt's a shame I have to contact outside sources for answerI feel as a paying customer they could've at least look at my car or even responded in a caring manner
Today I stopped to Walmart off of Near Miami Garden, Flthe light on my car came on for low tire pressure and I was worriedI got off the interstate happy to see a Walmart near(3/5/@10:15ish am)A car full of kids heading to the beach I get out and ask the tire specialist to please put air in my tires because the lights came on and I was worried to drive like thatLong story short the man told me he can't just do that and I should go inside to talk to someone about my tiresThis was the first time I was told that I couldn't be helped with putting air in my tiresGood thing I was helped at the gas station near by and we were on the road safe
Regarding the savings catcher reward program since the program had to change with the times I have been told and wont allow submission of receipts or e gift cards to be obtained through the savings dashboard on walmart.com and you must have a smart phone to download the app to get the savings This is total discrimination to those of us who cant afford or dont want the extra bills for the smart phone and monthly charge for the service plan obviously Walmart does not want our business if they wont offer any savings to us Obviously walmart needs the money to more than us average working class citizens, they wont even make any effort to cash in the savings earned prior to there new policy if you dont have that smart phone for that app And to top it all off, they send you a link to buy a smart phone through them
Walmart not honoring an extended warranty that I paid extra money for
I purchased a 60" Vizio TV from Walmart and paid $for an extended warrantyWithin months, there were lines going down the TV and it was unusableI contacted the Walmart because I had purchased an extended warranty planThey stated that since it was within months of purchase, that I would have to contact Vizio because it was still under warranty through them, the manufacturerVizio quickly looked at the picture of my tv, and issued me a Walmart Credit card fully refunding what I had paid for the tvThinking it was just a fluke, and since I had had good luck with Vizio's customer service (no thanks to Walmart), I returned to Walmart and purchased the same TV and an additional $extended warranty to cover the new TVA year and a half later (within warranty) the same thing starts happening to this TVI contacted Walmart regarding my extended warranty, and they asked me to send pictureThe guy stated t
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phonethen the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
Returns policy on corporate website lists exclusions to returnsThere is a list of specific electronics - a television is not on the list!
On June 16, 2016, my mother and I went to the Lonoke, Arkansas Walmart to purchase a television for my daughterMy mother specifically wanted it bought at Walmart so that returns would be simple in the event of a problemThe cable plug on the television came out of it today so it will no longer hook to the cable systemI went online to the corporate website to make sure my mother was right about having days return/exchange policyThe policy is too long to type out but I do have a picture that plainly shows today's date, the website, and the part pertaining to exclusionsThere is a list of electronics that are only allowed to be exchanged/returned for daysTelevisions are NOT on the listThe person at 1-800-Walmart first told me that the tv I had could not be exchanged because it was a smart tv which makes it a computer but then dec
I am not sure who is in charge of the care of the Beta fish at the Hueytown store, the ones that are in the Dept with the aquarium decor, but every time I go to that aisle I get upset about the condition that the fish are inMy daughter who is also an animal lover does as wellThis is unacceptableThere is at least one dead beta fish every time I go in and they are in terrible shapeI have not complained before hoping it was an isolated incident, but this is a common occurrenceIf they can't be cared for any better than this, the business should not be selling live animalsI have reached out to them and received no response
Bad customer service , I feel discriminated on I had my receipt bought item prev/day and they would NOT take item back I need to go to where I got it
Hi I went to the Walmart in Hurst Address: Precinct Line Rd, Hurst, TX XXXXX on 5/to return a piece of clothing I bought 5/with Walmart on eastchase Anderson blvd , and I was told I could not get a refnd and I needed to drive back to the Walmart I got the item from !!!Why would I need to go to the Walmart I got it from when there is no damage had my receipts and bought it a day before not even hrs this needs to be noted I went to this Walmart abt 8;am on 5/to the customer counter this is by far the worse experience , I spend to much money at Walmart to be treated in this way
I bought a Family Mobile Cell Phone plus Sim at Walmart in Port Arthur, Texas on 8-13-upon the recommendation of a T-Mobile rep, total $ I was TOLD the Sim purchase would pay for my first days, then it would be $each month thereafter.After days, I was billed for $ I contacted their customer service to no avail I noticed phone dead on 9-15- On 9-23-I called the number to inquireNoel told me to call from the phone, pay $25.51, and there would be no additional charges I called on 9-25-16, the recording said I could make a payment of $ I did out of my checking account But WAIT At the end the recording said I would be charged an additional $ I hit the phone until *** came on I told her to CANCEL My Account if they are charging additional charges She said, "You are CANCELLED, NO CHARGES TAKEN OUT TODAY".Monday the charge was there out of my checking account I called the number, they said they couldn't do any
Last week, I entered the Williamstown location to make several exchanges of items I had received as gifts It was disclosed these items were gifts and that furthermore I had checked online and contacted that store in particularly to get information on the return policy prior to lugging the heavy and bulky merchandise along with my infant son to the store I was told since I did not possess a receipt for the three items, I would just need to have my photo id and I would receive a gift card in the amount of the items on a gift card That was perfectly acceptableI was instead told by two of the associates at the customer service desk a plethora of things from those items weren't sold there, items could only be exchanged for like items (ie: diapers for diapers, microwave for microwave, etc.), and that items purchased online needed to be returned to online I asked for a manager and the Assistant Manager came & did not listen to the details and was telling me to return the items to We
Took oil in for change.Car leaking oilOil change was not done properly.Horrible customer service
March 24,Store Ticket noXXXXXXXXXXXNo charge for service
oil pressure switch
oil filter
labor
Wal-Mart Assistant manager (***) and Manager (***) were very unprofessional in an attempt resolve a simple issueMy shoe was destroyed due to the store not keeping the area around the jewlery counter cleanWe I asked for assistance, I was given bogus information and the run around when I asked to speak to the managerWhen I called the manager he was rude and rushed me off the phoneStill no resolution
This review is for University Walmart of Huntsville AlabamaWent in to purchase a bicycleThe bike we wanted was not there on the rack, but was listed as available on thier websiteWe asked an associate for help, and was told help would be there shortlyNo one showed upAsked a second associate for help, and again was told help would be there shortlyAgain no one showed upAt this time I called the Service desk from my cell phone, explained my situation to the associate, and was told help would be there shortlyAGAIN, NO ONE SHOWED UPDisgusted, we leftAgainst my better judgement, we returned the next day to give them another chanceUpon entering the store, asked the greeter for help in bicycles, and went back there and waited...and waitedAsked the man behind the automotive desk for help, and he had them page "customer in toys near the bicycles needs assistance"NO ONE SHOWED UPAfter waiting, the man in automotive had them page for help againAGAIN, NO ONE SHOWED UPThen, a third pageNo one showed upAt this point I called the Service desk again, spoke to a woman who made it clear with her tone and attitude, that she didn't want to be there, and I asked to speak with the managerRather than get me the manager, she asked why I wanted the manager I explained what was going on, and AGAIN asked to speak with the managerShe then told me that they did not have a managerOnce more, so everyone reading this understands, SHE TOLD ME THAT THIS WALMART DID NOT HAVE A MANAGERI read the reviews for this particular Walmart, and they are horrible for good reasonIt is a shame when Walmart knows that customers at a particular location are treated extremely bad, are being lied to, and simply don't care enough to take actionOnce upon a time Walmart cared about customer service, but times change, and unfortunately, so did Walmart
Walmart gateway west el paso texas vision center, 10:am Mar this was our first visit to the vision centerWhen we approached the counter there were two ladies engaged in friendly chatter, one a Walmart employee the other I suppose a vision employee, we were totally ignored for about five minutes till they finished their friendly conversationFinally one came over and asked if we needed helpMy wife and I decided to go elsewhereWe received 100% better service elsewhereYou can contact me at *** for any further comments
On Saturday 9/16/17, I had purchased oil and filter in advance from Walmart Oceanside and was quoted labor only cost of ~$for the oil change serviceHowever, due to the hour wait, I was unable to have it serviced at that time
Note: Personally, I always have gone to the Oceanside store for it's friendly professional service
However, the following Saturday 9/23/17, my wife offered to take the vehicle for an oil change service and went instead to the Walmart auto service center located at University Dr, Vista, CA
Upon arrival, initially she was quoted $dollars for the labor only, by one of the mechanics On the phone, I indicated that Oceanside quoted ~$for the same service and to ask againShe then inquired a second time, but at the service counter, and was then told it would be $
Given the disparity between stores, I decided to research and call around to understand the pricingWhile the Walmart websites for both Oceanside and Vista have identical pricing for the oil service packages, there is no information regarding labor only for customers who bring their own oil and filter(https://www.walmart.com/cp/auto-services/1087266)
Speaking with Oceanside, they confirmed the ~$labor only pricing
When I called the Vista store, 'Charlotte' (auto service center clerk) indicated that they could not discount labor below the 'Pit Crew' oil change price of $and that all Walmart stores pricing is the same regardless of locationShe then informed me that some vehicles require high grade oil so pricing may be higher as Walmart is not permitted to put lower grade oil else the warrantee be voidedI indicated that I have purchased full synthetic oil which exceeds the OEM ratings for my vehicleAt this point she then indicated that my oil change service base rate would then need to be at a Synthetic Oil change rate of $with credits of + for customer supplied oil and filterWhen I indicated the I don't understand and asked for the final cost? She was VERY RUDE and indicated that I should add it up myself! She then placed me on hold and when she returned indicated that the cost would be $33.64! When I questioned why would the labor cost change based on the quality of oil that I purchased in advance, she got nasty and indicated that I should take my business to Oceanside insteadI asked to speak to her manager
After a lengthy pause, Ricky (associate manger) came on and after discussing the situation, he indicated that the oil change labor price, for customer supplied oil and filter, is instead based on the 'Standard Oil Change' advertised rate of $minus the discounts (+ 2.09)At that point, we agreed 'Charlotte' was misinformed, thus I agreed to move forward and indicated that this is what I have been told Oceanside's pricing is
$- (+ 2.09) = $
I then called my wife and indicated that we got it straighten out and that Ricky will take care of the transaction as per our agreement
Shortly after, my wife call back indicating that during service the mechanic pointed out that the provided Quart oil container was quart short for the GMC engine requirement
When I called back to authorize paying for and adding additional quart of the same synthetic oil off their shelf, Ricky (mgr) then indicated, BTW the terms of the labor rate is not based on the 'Standard Oil Change Service' as we agreed but instead is now $- (+ 2.09) = $
Thus changing the terms of our agreement AFTER the work had been performed!!!
Overall, as a long time customer, I was shocked at by Charlotte's RUDE attitude and Ricky's DECEPTIVE business practice representing the Vista Walmart store!
Personally, as a consumer I have choices and will avoid Walmart for future purchases and service
Buyer beware
I was contacted twice by telephone by the Walmart pharmacy stating they had questions on Mr***'s prescriptionOn the first call I indicated they had the wrong numberWhen they called me a second time on January 4, for the same reason I inquired as to how my telephone number was associated with Mr***The caller hung up on meI immediately called the number back and asked to speak to a managerRose identified herself as a pharmacist and fielded my questionShe stated that was the telephone number provided by a Drin Warrenton Virginia for Mr***'s prescriptionI stated I did not know a Mr*** nor did I have any relationship with a doctor in WarrentonI further stated I do get my one prescription filled at Walmart but at the Walmart located at Southpointe Pkwy in Fredericksburg and I had never physically been to her Walmart locationThe telephone number in my profile was not mine (XXX-XXX-XXXX)A *** *** Market Health & Wellness Director
My son purchased a laptop the day after Black Friday at Walmart in Pittsburg, CA
That Saturday the day after Black Friday my son went to Walmart in hopes of purchasing a laptop with the removable keyboard He was short a dollar so a woman give him the moneyThe cashier gave the woman the receipt instead of my sonUpon leaving the store the greeter asked for the receipt, and my son told the person what had happenedThey going back to the cashier and said he purchased the item, but they took the item and didn't return my son his moneyI've been going back and forth with them since the beginning of February with no results
Family Mobile locked my phone without telling meI paid for the phoneNow they are delaying unlocking it for free as stipulated on their WEB siteThey promised me to unlock it in hoursThat did not happenI am a disabled senior citizen that uses a cell phone for safety reasonsI might need to dial for obvious reasonsThey did this because they do not like me going over to a new service.They could just send me a check for $That is what I paid for the phoneThis is a company that does not know the difference between right and wrong
Product_Or_Service: unlock code
Account_Number: account # XXXXXXXXX
I was at the Wal Mart off Anderson Blvd in Fort Worth, TXA young lady by the name of Angela stopped my wife and I at the door as we were exitingShe pulled a sweater out of one of the bags and asked to see the receiptWe happily obligedThen she said that the sweater was not on the receiptShe accused us of stealing in front of a lot of people and it was really embarrassingI asked her to get a manager but she did notWe got the gentleman that runs the self checkout to helpHe immediately pointed to where it was on the receipt and told her that we had paid for all the itemsUp to this point, I understand everything that Angela didShe was just doing her job, and I get thatHowever, you don't accuse someone of stealing in public and not apologize when you find out your are wrongShe did not apologizeWe asked for an apologyShe rudely said she's not sorryWe went to customer service and asked for the manager and were told "they were in a meeting." I would like an apology from Angela
An Oil Change was done on my vehicle without my consent They didn't talk to us in advance or after the work was done Nor dd they mention it to us after the fact We found out a month later when I saw a note on the receipt stating that they didn't check the transmission fluid because the dipstick was broken
It wasn't They had ripped the goose neck dipstick tube off They damaged my truck in an unauthorized service
I spoke with the dealership that provides me with free oil changes and they assured me that it wasn't like that the month prior
The associate manager, *** (no last name provided), states that they told us bout the work before and after it was done That is simply not true He states there is no one higher then him I could talk with Also not true as he isn't the store manager They refuse to acknowledge the damage they did or that they performed an unauthorized repair
I received service from the autocare center at my local store in sikeston mo store #On August 20th I took my car in for an oil changeI didn't realize until today August 26th when my low oil light came on that I would have any problem considering im a frequent/loyal customerI return back to the store asking question and was told it was nothing they could do and was just brushed offMy main concern is that I didn't get the work I paid forI want to know if there is a warranty? If there anything that can be done? I wasn't told on my visit if there was any problems such as an oil leak so how can my oil be low when it's was stated quarts of oil was addedIt's a shame I have to contact outside sources for answerI feel as a paying customer they could've at least look at my car or even responded in a caring manner
Today I stopped to Walmart off of Near Miami Garden, Flthe light on my car came on for low tire pressure and I was worriedI got off the interstate happy to see a Walmart near(3/5/@10:15ish am)A car full of kids heading to the beach I get out and ask the tire specialist to please put air in my tires because the lights came on and I was worried to drive like thatLong story short the man told me he can't just do that and I should go inside to talk to someone about my tiresThis was the first time I was told that I couldn't be helped with putting air in my tiresGood thing I was helped at the gas station near by and we were on the road safe
Regarding the savings catcher reward program since the program had to change with the times I have been told and wont allow submission of receipts or e gift cards to be obtained through the savings dashboard on walmart.com and you must have a smart phone to download the app to get the savings This is total discrimination to those of us who cant afford or dont want the extra bills for the smart phone and monthly charge for the service plan obviously Walmart does not want our business if they wont offer any savings to us Obviously walmart needs the money to more than us average working class citizens, they wont even make any effort to cash in the savings earned prior to there new policy if you dont have that smart phone for that app And to top it all off, they send you a link to buy a smart phone through them
Walmart not honoring an extended warranty that I paid extra money for
I purchased a 60" Vizio TV from Walmart and paid $for an extended warrantyWithin months, there were lines going down the TV and it was unusableI contacted the Walmart because I had purchased an extended warranty planThey stated that since it was within months of purchase, that I would have to contact Vizio because it was still under warranty through them, the manufacturerVizio quickly looked at the picture of my tv, and issued me a Walmart Credit card fully refunding what I had paid for the tvThinking it was just a fluke, and since I had had good luck with Vizio's customer service (no thanks to Walmart), I returned to Walmart and purchased the same TV and an additional $extended warranty to cover the new TVA year and a half later (within warranty) the same thing starts happening to this TVI contacted Walmart regarding my extended warranty, and they asked me to send pictureThe guy stated t
The Walmart store located on North Avenue and Cicero in Chicago Illinois really needs major improvements on every level
customer service is absolutely terrible and unprofessional
Products are never fully stocked shelves are empty most of the time
poorly trained individuals in the bakery area take orders that are not fulfilled
when customers have tried to complain in person to the manager the manager does not appear in the store
when calling to check the status of an online order I was hung up on multiple times and the manager never answer the phonethen the store associates ultimately stop answering the phone
there have been various incidents on various days and I have shopped at the store over the past six years and I will never return due to the unprofessionalism, the lack of products stocked and just the terrible way the store has been run
Most associates are unprofessional and the manager is always missing what does Walmart corporate intend to do about this store????
Returns policy on corporate website lists exclusions to returnsThere is a list of specific electronics - a television is not on the list!
On June 16, 2016, my mother and I went to the Lonoke, Arkansas Walmart to purchase a television for my daughterMy mother specifically wanted it bought at Walmart so that returns would be simple in the event of a problemThe cable plug on the television came out of it today so it will no longer hook to the cable systemI went online to the corporate website to make sure my mother was right about having days return/exchange policyThe policy is too long to type out but I do have a picture that plainly shows today's date, the website, and the part pertaining to exclusionsThere is a list of electronics that are only allowed to be exchanged/returned for daysTelevisions are NOT on the listThe person at 1-800-Walmart first told me that the tv I had could not be exchanged because it was a smart tv which makes it a computer but then dec
I am not sure who is in charge of the care of the Beta fish at the Hueytown store, the ones that are in the Dept with the aquarium decor, but every time I go to that aisle I get upset about the condition that the fish are inMy daughter who is also an animal lover does as wellThis is unacceptableThere is at least one dead beta fish every time I go in and they are in terrible shapeI have not complained before hoping it was an isolated incident, but this is a common occurrenceIf they can't be cared for any better than this, the business should not be selling live animalsI have reached out to them and received no response
Bad customer service , I feel discriminated on I had my receipt bought item prev/day and they would NOT take item back I need to go to where I got it
Hi I went to the Walmart in Hurst Address: Precinct Line Rd, Hurst, TX XXXXX on 5/to return a piece of clothing I bought 5/with Walmart on eastchase Anderson blvd , and I was told I could not get a refnd and I needed to drive back to the Walmart I got the item from !!!Why would I need to go to the Walmart I got it from when there is no damage had my receipts and bought it a day before not even hrs this needs to be noted I went to this Walmart abt 8;am on 5/to the customer counter this is by far the worse experience , I spend to much money at Walmart to be treated in this way
I bought a Family Mobile Cell Phone plus Sim at Walmart in Port Arthur, Texas on 8-13-upon the recommendation of a T-Mobile rep, total $ I was TOLD the Sim purchase would pay for my first days, then it would be $each month thereafter.After days, I was billed for $ I contacted their customer service to no avail I noticed phone dead on 9-15- On 9-23-I called the number to inquireNoel told me to call from the phone, pay $25.51, and there would be no additional charges I called on 9-25-16, the recording said I could make a payment of $ I did out of my checking account But WAIT At the end the recording said I would be charged an additional $ I hit the phone until *** came on I told her to CANCEL My Account if they are charging additional charges She said, "You are CANCELLED, NO CHARGES TAKEN OUT TODAY".Monday the charge was there out of my checking account I called the number, they said they couldn't do any
Last week, I entered the Williamstown location to make several exchanges of items I had received as gifts It was disclosed these items were gifts and that furthermore I had checked online and contacted that store in particularly to get information on the return policy prior to lugging the heavy and bulky merchandise along with my infant son to the store I was told since I did not possess a receipt for the three items, I would just need to have my photo id and I would receive a gift card in the amount of the items on a gift card That was perfectly acceptableI was instead told by two of the associates at the customer service desk a plethora of things from those items weren't sold there, items could only be exchanged for like items (ie: diapers for diapers, microwave for microwave, etc.), and that items purchased online needed to be returned to online I asked for a manager and the Assistant Manager came & did not listen to the details and was telling me to return the items to We
Took oil in for change.Car leaking oilOil change was not done properly.Horrible customer service
March 24,Store Ticket noXXXXXXXXXXXNo charge for service
oil pressure switch
oil filter
labor
Wal-Mart Assistant manager (***) and Manager (***) were very unprofessional in an attempt resolve a simple issueMy shoe was destroyed due to the store not keeping the area around the jewlery counter cleanWe I asked for assistance, I was given bogus information and the run around when I asked to speak to the managerWhen I called the manager he was rude and rushed me off the phoneStill no resolution
This review is for University Walmart of Huntsville AlabamaWent in to purchase a bicycleThe bike we wanted was not there on the rack, but was listed as available on thier websiteWe asked an associate for help, and was told help would be there shortlyNo one showed upAsked a second associate for help, and again was told help would be there shortlyAgain no one showed upAt this time I called the Service desk from my cell phone, explained my situation to the associate, and was told help would be there shortlyAGAIN, NO ONE SHOWED UPDisgusted, we leftAgainst my better judgement, we returned the next day to give them another chanceUpon entering the store, asked the greeter for help in bicycles, and went back there and waited...and waitedAsked the man behind the automotive desk for help, and he had them page "customer in toys near the bicycles needs assistance"NO ONE SHOWED UPAfter waiting, the man in automotive had them page for help againAGAIN, NO ONE SHOWED UPThen, a third pageNo one showed upAt this point I called the Service desk again, spoke to a woman who made it clear with her tone and attitude, that she didn't want to be there, and I asked to speak with the managerRather than get me the manager, she asked why I wanted the manager I explained what was going on, and AGAIN asked to speak with the managerShe then told me that they did not have a managerOnce more, so everyone reading this understands, SHE TOLD ME THAT THIS WALMART DID NOT HAVE A MANAGERI read the reviews for this particular Walmart, and they are horrible for good reasonIt is a shame when Walmart knows that customers at a particular location are treated extremely bad, are being lied to, and simply don't care enough to take actionOnce upon a time Walmart cared about customer service, but times change, and unfortunately, so did Walmart
Walmart gateway west el paso texas vision center, 10:am Mar this was our first visit to the vision centerWhen we approached the counter there were two ladies engaged in friendly chatter, one a Walmart employee the other I suppose a vision employee, we were totally ignored for about five minutes till they finished their friendly conversationFinally one came over and asked if we needed helpMy wife and I decided to go elsewhereWe received 100% better service elsewhereYou can contact me at *** for any further comments
On Saturday 9/16/17, I had purchased oil and filter in advance from Walmart Oceanside and was quoted labor only cost of ~$for the oil change serviceHowever, due to the hour wait, I was unable to have it serviced at that time
Note: Personally, I always have gone to the Oceanside store for it's friendly professional service
However, the following Saturday 9/23/17, my wife offered to take the vehicle for an oil change service and went instead to the Walmart auto service center located at University Dr, Vista, CA
Upon arrival, initially she was quoted $dollars for the labor only, by one of the mechanics On the phone, I indicated that Oceanside quoted ~$for the same service and to ask againShe then inquired a second time, but at the service counter, and was then told it would be $
Given the disparity between stores, I decided to research and call around to understand the pricingWhile the Walmart websites for both Oceanside and Vista have identical pricing for the oil service packages, there is no information regarding labor only for customers who bring their own oil and filter(https://www.walmart.com/cp/auto-services/1087266)
Speaking with Oceanside, they confirmed the ~$labor only pricing
When I called the Vista store, 'Charlotte' (auto service center clerk) indicated that they could not discount labor below the 'Pit Crew' oil change price of $and that all Walmart stores pricing is the same regardless of locationShe then informed me that some vehicles require high grade oil so pricing may be higher as Walmart is not permitted to put lower grade oil else the warrantee be voidedI indicated that I have purchased full synthetic oil which exceeds the OEM ratings for my vehicleAt this point she then indicated that my oil change service base rate would then need to be at a Synthetic Oil change rate of $with credits of + for customer supplied oil and filterWhen I indicated the I don't understand and asked for the final cost? She was VERY RUDE and indicated that I should add it up myself! She then placed me on hold and when she returned indicated that the cost would be $33.64! When I questioned why would the labor cost change based on the quality of oil that I purchased in advance, she got nasty and indicated that I should take my business to Oceanside insteadI asked to speak to her manager
After a lengthy pause, Ricky (associate manger) came on and after discussing the situation, he indicated that the oil change labor price, for customer supplied oil and filter, is instead based on the 'Standard Oil Change' advertised rate of $minus the discounts (+ 2.09)At that point, we agreed 'Charlotte' was misinformed, thus I agreed to move forward and indicated that this is what I have been told Oceanside's pricing is
$- (+ 2.09) = $
I then called my wife and indicated that we got it straighten out and that Ricky will take care of the transaction as per our agreement
Shortly after, my wife call back indicating that during service the mechanic pointed out that the provided Quart oil container was quart short for the GMC engine requirement
When I called back to authorize paying for and adding additional quart of the same synthetic oil off their shelf, Ricky (mgr) then indicated, BTW the terms of the labor rate is not based on the 'Standard Oil Change Service' as we agreed but instead is now $- (+ 2.09) = $
Thus changing the terms of our agreement AFTER the work had been performed!!!
Overall, as a long time customer, I was shocked at by Charlotte's RUDE attitude and Ricky's DECEPTIVE business practice representing the Vista Walmart store!
Personally, as a consumer I have choices and will avoid Walmart for future purchases and service
Buyer beware
I was contacted twice by telephone by the Walmart pharmacy stating they had questions on Mr***'s prescriptionOn the first call I indicated they had the wrong numberWhen they called me a second time on January 4, for the same reason I inquired as to how my telephone number was associated with Mr***The caller hung up on meI immediately called the number back and asked to speak to a managerRose identified herself as a pharmacist and fielded my questionShe stated that was the telephone number provided by a Drin Warrenton Virginia for Mr***'s prescriptionI stated I did not know a Mr*** nor did I have any relationship with a doctor in WarrentonI further stated I do get my one prescription filled at Walmart but at the Walmart located at Southpointe Pkwy in Fredericksburg and I had never physically been to her Walmart locationThe telephone number in my profile was not mine (XXX-XXX-XXXX)A *** *** Market Health & Wellness Director