Walmart coupon policy not followed
On 4/25, I went to Wal-mart to purchase several items for gift bags that I take to my local Domestic Violence Shelter monthlyIn this transaction I purchased bottles of the Dial hand soap and used $coupons for each bottleThe manager rung up ALL of items and ALL of my coupons so my ending total came up to -$She then proceeds to prints out an itemized copy of my receipt and voided off of my $coupons to make my total in the positiveShe advised me that the register didn't take my coupons and I sat there and watch her scan everything and hit total so the register did accept everythingFirstly, I have a problem with her lyingShe should know better as a managerSecondly, per Wal-mart policy on Walmart.com it states, "If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase", so even if she didn't want to give me cashback or place my excess on a gif
I bought a Walmart Money CardI did not open it, I did not use it.The clerk gave me wrong information regarding the use of itI want my
money back
I bought a Walmart Money card on 1/29/Several attempts to return it have gone no placeI did not open it or use itI called Walmart and left messages, as of this writing no call backsThe total price of the Card was $All I want is a refund
I tried to buy money ordersmanagers tried to helpThey wrote on the money order "NOT USE" and forced me to take itThey wasted hrs of my time
Nov 7,
I came into the store at 9:40pmI didn't leave the store until 11:25pmThis is what happenedI came to buy money ordersI paid with debit cardsThe transaction went through and the first money order printedThe 2nd money order failed to printThe cashier called for assistanceApparently they need a key to open up the money order machine to fix itThey called back for someone to find the keyNo one can locate the keyThis took approximately 20-minutesBy this time there were Walmart employees/managers thereThey huddled to figure out what to doOne manager came up to me with her decisionShe said that they would be cancelling the transaction and the funds would go back to my debit cardsI should go home now, she saidI didn't trust this decisionI asked her if I can get a receiptShe said she ca
I tried to return phone cases at Wal Mart given to me as a giftI was denied the ability to return due to having no receipt and the being told Store Manager Jason *** Store Mallory Ln Franklin, TN doe NOT allow NO RECEIPT returns even for merchandise credit to be given over $and that this was a new WalMart policyAs a year Franklin resident I have spent $1000's of dollars in this store, sadly I will not spend another penny due to this ridiculous policyI just wanted a merchandise credit for what was given to meWalMart will be losing lots of business of many if this is a true policy and this continues
On 03-25-I went in to Walmart automotive in Plainfield, IN to have new tires put on my *** *** *** and they stripped out my front locking lug nutsI had to take it somewhere else to get them removed by having the studs ground off and tapped out from the back so my rims would not get damaged - costing me $of repairs for the damage the Walmart technician didAfter being in touch with their representative named Blake a few times, and getting the run around since 03-(I left several messages with no call backs) I was told by *** on 04-11-they would not pay for their damage to my *** I know there was nothing wrong with those lugs before they worked on them and they lied on the invoice to cover their tracks saying they were deformedI just want my $back I paid another mechanic to fix the damage they caused because they didn't know what they were doingThe Walmart tech guy used the wrong sized socket and stripped my lugsI will never take another vehicle
I paid for a oil change and tire rotation/balance along with other services that were not performedThey were marked complete but were never done
I took my Ford Fusion to Walmart Tire and Lube at S Raeford Rd in Fayetteville, NC on Sunday, March 25, When I checked in at the counter, I informed the gentleman that I wanted a synthetic oil change and all four tires balanced and rotatedI asked him if it would be done by the time I got a haircut up front and did some shoppingHe assured me that it would be done by thenWe finally got the keys back hours and minutes laterI was upset to say the least but knew that there was little to no point in making a fuss about itWe weren't handed the keys right away thoughBecause the cashier in tire and lube had clocked out at 6, the technician said I would have to follow him to electronicsThe electronics associates were no where to be foundWe ventured over to sporting goods for the same resultAt this point, he apo
Problems seeking refund/return in Sioux Falls Walmart stores
The Walmart stores in Sioux Falls, SD at the following locations:
W60th StN., Louise Aveand SMinnesota Ave
ALL have refused to follow their own written return/refund policies over the past two weeks, when I have attempted to return items, all of which had receipts and would qualify for returnHowever, their unprofessional, unhelpful "employees" have caused me great distress by refusing to help me
Furthermore, they make up new "policies" out of thin air, such as claiming I had the wrong Serial # of TV in the "wrong" box, they claimed they would not help me with a PRICE ADJUSTMENT for an item I was charged DOUBLE for, because it came from Sioux City, Iowa Walmart and another item they wouldn't accept because it too was bought in Iowa and "wasn't in their system!"
Walmart truly is a very greedy, unprofessional corporation and cares nothing about decent customer service and it is a disgrace to Disabled Co
Nasty store managers at Walmart on Tatum and Bell - *** and ***
They treated me like a shoplifterAfter I paid my merchandise, I was harassed at the exit door by *** - asked for my receipt, looked inside the grocery bag that I own
Gift Card complaint
I purchased two gift cards, in store at the Avon IN Walmart, on July 3, One for $and one for $ I gave these gift cards to my sister and within hours, the one for $was used I called the number on the back of the card and was told that I had to go to the store I went to the Noblesville Walmart to inquire about this After waiting, I was told that the gift card was used online, but no other information could be seen and I had to contact Walmart.com I contacted them and gave them the gift card number and PIN and was told that the order connected to this number could be seen including details of where this order went, who ordered it, what Walmart.com account was used, etc I was told that this would be resolved and that I would have it fixed by July I waited until July 12, and chatted with someone, where I was told that the order could be seen, including all details, but they could do nothing to dispute this, and basically I was out $
Went to the vision center to get new glasses and examWaited about a week, picked up my new glasses and things seemed blurryI was told it was an "Adjustment Period" and I should get used to itMind you, my other glasses were done through Lenscrafters and were absolutely perfect until I broke themTrying to save money I went to WalmartAfter about weeks, I took the glasses back and explained they are still blurryThey compared the script with the lenses and said they are correct based on my exam and sent me on my wayAbout months later, still the same, blurry...I took them back for the 2nd time and this time, was dilated (I wasnt the first time) and re examinedThe Dr said I have vision and he doesnt see anything wrong with the glassesAnd, sent me on my wayTHey did NOT rectify the matter in any way so now I am stuck with this crappy pair of glassesI would NEVER recommend Walmart Vision Center to anybodyI am very disappointed in the Dr as well as Optical StaffWhy couldnt they just make my glasses according to my other script from Lenscrafter? Why couldnt they do ANYTHING for me?
I think after you have shipped for grocery for over minutes and then go to check out wait another minutes or longer you pay for all the items but a pack of soda will not fit in a bag you are harassed when you exit being demanded by a Door greeter demanding to see a reciept.N o alarm as gone off or lost prevention around to address the issue and the Door greeter demanding a reciept stating its the Law and if I don't show a reciept I will be banned from entering any Wal Mart storeWas Mart needs to come up with a better way of treating their customers either put a sticker or get large bags to put these items in.I now call Wal Mart Wal-Qaeda I didn't wake up in a foreign country!
I bought an iPhone from Walmart(labeled as NEW)in JanuaryAfter weeks of having it, the phone stopped working
On January 11, 2017, I purchased an iPhone 5S from the Cheraw, SC Walmart SupercenterAfter having the phone for about weeks, the device went completely outBeing that I am tech savy, I performed numerous techniques that Apple suggests in this type of accidentI am a truck driver so I returned the phone to the Tuscaloosa, AL store where I liveOnly to be told that I can't receive a refund or exchange because it had been over days since I purchased itAt no point during the point of sale did the cashier mention a day warrantyI asked her did the phone come with Apple Plus Care, her response was yesI was told by the sales associate in Tuscaloosa that I would have to drive to the nearest Apple Store(which is about miles away from where I reside) only to be told that the device did not come with Apple + Care and there was nothing they could doI have since
STAY AWAY horrible store and does not want to resolve customer issues Purchased a Cryomax cold pack and when I opened it, it was in a BREAD bag and busted with the liquid in bread bag Called the store manager as soon as I got home(store is not close to home) Latisha was not helpful and sounded like she could careless Called the corporate office in the morning and got basically the same attitude Took it back on my way home the next day and the store manager was not in and was told that I could wait for minutes for him if I wanted There was another manager on duty and they paged her She started talking over the walkie with someone else and forgot other could hear What I heard was nothing short of ignorant she said and I quote "lets see how long she will wait before she leaves" This mad me so made I was dead set on waiting them out Yes it took her minutes to come up and acknowledge me and to see what the issue was
There are to many places to spend my money and WALMART Chesterfield WILL NOT be one of them They need customer service training in the worse way
Store has failed to return deposit money I put down on a layaway that was cancelled
Store has failed to return deposit money I put down on a layaway that was cancelledI received an email on December 16, that my layaway had been cancelled because it wasnt picked up by the deadline 12/12/The email also stated that I could visit any Walmart store to retrieve the refund, minus the dollar service feeI went in to Wyncote Walmart store on 12/19/in attempt to retrieve the left over deposit owed back to meI was told that day that a check was sent out to customers and that they dont refund deposits at the storeThis is not the policy that was explained to me when I took out the layawaySince the layaway was not picked up by the deadline and a few days had already passed before my first attempt to collect the funds, I waited days to see if the check would come in the mailIt did notI then called Walmart and asked them what the procedure would be when trying to colle
*HORRIBLE!!! *HORRIBLE!!! *HORRIBLE!!! I went into the Porterville Ca Walmart on 9/26/to try to return some Beats studio headset without a receipt because it was a gift and they lost the recieptThe product was still factory sealedThe return cashier wasn't able to find a record of the purchase in the systemi work retail and I know the system and when she scanned the product the screen read "Supervisor key approval required" I believeSo the return cashier told me to hold a sec while she gets a manager approval, instead a greeter came up to me and said " I'm sorry sir but we can't return this because we don't have any record of this sale in the system and not even a manager can override this" I felt insulted and belittled because not only did he lie to my face but they sent over a greeter to tell me, why couldn't a manager come tell me the issue with my return? and I know a supervisor or manager could've approved this because it said so on the screen when she scanned my productThis store is very unproffesional and the Manager are so lazy that they sent over a greeter to tell me when they were suppose to come over and tell me themselvesLike I said, I felt so insulted by this action this store tookTheir managers are so lazy! They need to reevaluate their managers ASAP!! Susana Perez needs to learn how to promote better! SMDH
Pricing for an item was wrong and instead of an apology I was treated like a criminal and shouted at inches from my faceManager complaints were ignoredNobody wanted to give me a district manager or any further informationPhone calls where I got put on hold for an hour before being hung up on or disconnectedEventually the new manager told me that nothing could be done about an incident that tool place by a previous managerSo that is why they rotate managers? Amazed that walmart would have such terrible service about such a serious issueVerbal assult, I should have called police instead of waiting for management
Consistent erroneous prices between store, walmart.com and now the walmart app
You have walmart.com and walmart stores that I have learned are NOT the same place, prices vary at both these locationsThe price matching is not always warranted and allowed -its managers descretionNow you have Walmart APP and one more place for price difference/errorsFor the past month I have used your store app, scanned items, and consistently use it to confirm pricesI have encountered numerous occasions where the App has one price, walmart.com another and the store yet a third different priceAs a buyer, I am never allowed the lowest price on your appI have encountered escalated discussions with store managers and employees, and its frustratingToday I contacted your consumer complaint department who have confirmed there is NO POLICY for your app pricesAs a consumer I am asking for clarification and a written policy for your App PricesI have an example now of a price that is one price
A couple days ago I went to that Walmart that is at S Academy Blvd, Colorado Springs, CO and was treated like a common criminal which I am notI'm a Retired Veteran and I felt like the reason that I was treated as such was cause of the color of my skin and I do not appreciate it at allNext time I go to that store again and see the same thing, I will make the next move and call TV news and record to get as much proof as possible
Walmart will not uphold the battery replacement
I bought a new battery on 4/at a Walmart in KY, while traveling to Nashville, my battery died and I was towed to the closest Walmart to get it replaced per the warrantyUpon arrival, the workers were super rude and said they would charge the battery that was not holding a charge for meThis of course is not the policy I bought into, so I became upsetSo did they which resulted in them escorting me out and calling the police because I wanted the policy upheldWill not be buying anything from a Walmart ever again!!! Ever experience there is a bad one!
Walmart coupon policy not followed
On 4/25, I went to Wal-mart to purchase several items for gift bags that I take to my local Domestic Violence Shelter monthlyIn this transaction I purchased bottles of the Dial hand soap and used $coupons for each bottleThe manager rung up ALL of items and ALL of my coupons so my ending total came up to -$She then proceeds to prints out an itemized copy of my receipt and voided off of my $coupons to make my total in the positiveShe advised me that the register didn't take my coupons and I sat there and watch her scan everything and hit total so the register did accept everythingFirstly, I have a problem with her lyingShe should know better as a managerSecondly, per Wal-mart policy on Walmart.com it states, "If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase", so even if she didn't want to give me cashback or place my excess on a gif
I bought a Walmart Money CardI did not open it, I did not use it.The clerk gave me wrong information regarding the use of itI want my
money back
I bought a Walmart Money card on 1/29/Several attempts to return it have gone no placeI did not open it or use itI called Walmart and left messages, as of this writing no call backsThe total price of the Card was $All I want is a refund
I tried to buy money ordersmanagers tried to helpThey wrote on the money order "NOT USE" and forced me to take itThey wasted hrs of my time
Nov 7,
I came into the store at 9:40pmI didn't leave the store until 11:25pmThis is what happenedI came to buy money ordersI paid with debit cardsThe transaction went through and the first money order printedThe 2nd money order failed to printThe cashier called for assistanceApparently they need a key to open up the money order machine to fix itThey called back for someone to find the keyNo one can locate the keyThis took approximately 20-minutesBy this time there were Walmart employees/managers thereThey huddled to figure out what to doOne manager came up to me with her decisionShe said that they would be cancelling the transaction and the funds would go back to my debit cardsI should go home now, she saidI didn't trust this decisionI asked her if I can get a receiptShe said she ca
I tried to return phone cases at Wal Mart given to me as a giftI was denied the ability to return due to having no receipt and the being told Store Manager Jason *** Store Mallory Ln Franklin, TN doe NOT allow NO RECEIPT returns even for merchandise credit to be given over $and that this was a new WalMart policyAs a year Franklin resident I have spent $1000's of dollars in this store, sadly I will not spend another penny due to this ridiculous policyI just wanted a merchandise credit for what was given to meWalMart will be losing lots of business of many if this is a true policy and this continues
On 03-25-I went in to Walmart automotive in Plainfield, IN to have new tires put on my *** *** *** and they stripped out my front locking lug nutsI had to take it somewhere else to get them removed by having the studs ground off and tapped out from the back so my rims would not get damaged - costing me $of repairs for the damage the Walmart technician didAfter being in touch with their representative named Blake a few times, and getting the run around since 03-(I left several messages with no call backs) I was told by *** on 04-11-they would not pay for their damage to my *** I know there was nothing wrong with those lugs before they worked on them and they lied on the invoice to cover their tracks saying they were deformedI just want my $back I paid another mechanic to fix the damage they caused because they didn't know what they were doingThe Walmart tech guy used the wrong sized socket and stripped my lugsI will never take another vehicle
I paid for a oil change and tire rotation/balance along with other services that were not performedThey were marked complete but were never done
I took my Ford Fusion to Walmart Tire and Lube at S Raeford Rd in Fayetteville, NC on Sunday, March 25, When I checked in at the counter, I informed the gentleman that I wanted a synthetic oil change and all four tires balanced and rotatedI asked him if it would be done by the time I got a haircut up front and did some shoppingHe assured me that it would be done by thenWe finally got the keys back hours and minutes laterI was upset to say the least but knew that there was little to no point in making a fuss about itWe weren't handed the keys right away thoughBecause the cashier in tire and lube had clocked out at 6, the technician said I would have to follow him to electronicsThe electronics associates were no where to be foundWe ventured over to sporting goods for the same resultAt this point, he apo
Problems seeking refund/return in Sioux Falls Walmart stores
The Walmart stores in Sioux Falls, SD at the following locations:
W60th StN., Louise Aveand SMinnesota Ave
ALL have refused to follow their own written return/refund policies over the past two weeks, when I have attempted to return items, all of which had receipts and would qualify for returnHowever, their unprofessional, unhelpful "employees" have caused me great distress by refusing to help me
Furthermore, they make up new "policies" out of thin air, such as claiming I had the wrong Serial # of TV in the "wrong" box, they claimed they would not help me with a PRICE ADJUSTMENT for an item I was charged DOUBLE for, because it came from Sioux City, Iowa Walmart and another item they wouldn't accept because it too was bought in Iowa and "wasn't in their system!"
Walmart truly is a very greedy, unprofessional corporation and cares nothing about decent customer service and it is a disgrace to Disabled Co
Nasty store managers at Walmart on Tatum and Bell - *** and ***
They treated me like a shoplifterAfter I paid my merchandise, I was harassed at the exit door by *** - asked for my receipt, looked inside the grocery bag that I own
Gift Card complaint
I purchased two gift cards, in store at the Avon IN Walmart, on July 3, One for $and one for $ I gave these gift cards to my sister and within hours, the one for $was used I called the number on the back of the card and was told that I had to go to the store I went to the Noblesville Walmart to inquire about this After waiting, I was told that the gift card was used online, but no other information could be seen and I had to contact Walmart.com I contacted them and gave them the gift card number and PIN and was told that the order connected to this number could be seen including details of where this order went, who ordered it, what Walmart.com account was used, etc I was told that this would be resolved and that I would have it fixed by July I waited until July 12, and chatted with someone, where I was told that the order could be seen, including all details, but they could do nothing to dispute this, and basically I was out $
Went to the vision center to get new glasses and examWaited about a week, picked up my new glasses and things seemed blurryI was told it was an "Adjustment Period" and I should get used to itMind you, my other glasses were done through Lenscrafters and were absolutely perfect until I broke themTrying to save money I went to WalmartAfter about weeks, I took the glasses back and explained they are still blurryThey compared the script with the lenses and said they are correct based on my exam and sent me on my wayAbout months later, still the same, blurry...I took them back for the 2nd time and this time, was dilated (I wasnt the first time) and re examinedThe Dr said I have vision and he doesnt see anything wrong with the glassesAnd, sent me on my wayTHey did NOT rectify the matter in any way so now I am stuck with this crappy pair of glassesI would NEVER recommend Walmart Vision Center to anybodyI am very disappointed in the Dr as well as Optical StaffWhy couldnt they just make my glasses according to my other script from Lenscrafter? Why couldnt they do ANYTHING for me?
I think after you have shipped for grocery for over minutes and then go to check out wait another minutes or longer you pay for all the items but a pack of soda will not fit in a bag you are harassed when you exit being demanded by a Door greeter demanding to see a reciept.N o alarm as gone off or lost prevention around to address the issue and the Door greeter demanding a reciept stating its the Law and if I don't show a reciept I will be banned from entering any Wal Mart storeWas Mart needs to come up with a better way of treating their customers either put a sticker or get large bags to put these items in.I now call Wal Mart Wal-Qaeda I didn't wake up in a foreign country!
I bought an iPhone from Walmart(labeled as NEW)in JanuaryAfter weeks of having it, the phone stopped working
On January 11, 2017, I purchased an iPhone 5S from the Cheraw, SC Walmart SupercenterAfter having the phone for about weeks, the device went completely outBeing that I am tech savy, I performed numerous techniques that Apple suggests in this type of accidentI am a truck driver so I returned the phone to the Tuscaloosa, AL store where I liveOnly to be told that I can't receive a refund or exchange because it had been over days since I purchased itAt no point during the point of sale did the cashier mention a day warrantyI asked her did the phone come with Apple Plus Care, her response was yesI was told by the sales associate in Tuscaloosa that I would have to drive to the nearest Apple Store(which is about miles away from where I reside) only to be told that the device did not come with Apple + Care and there was nothing they could doI have since
STAY AWAY horrible store and does not want to resolve customer issues Purchased a Cryomax cold pack and when I opened it, it was in a BREAD bag and busted with the liquid in bread bag Called the store manager as soon as I got home(store is not close to home) Latisha was not helpful and sounded like she could careless Called the corporate office in the morning and got basically the same attitude Took it back on my way home the next day and the store manager was not in and was told that I could wait for minutes for him if I wanted There was another manager on duty and they paged her She started talking over the walkie with someone else and forgot other could hear What I heard was nothing short of ignorant she said and I quote "lets see how long she will wait before she leaves" This mad me so made I was dead set on waiting them out Yes it took her minutes to come up and acknowledge me and to see what the issue was
There are to many places to spend my money and WALMART Chesterfield WILL NOT be one of them They need customer service training in the worse way
Store has failed to return deposit money I put down on a layaway that was cancelled
Store has failed to return deposit money I put down on a layaway that was cancelledI received an email on December 16, that my layaway had been cancelled because it wasnt picked up by the deadline 12/12/The email also stated that I could visit any Walmart store to retrieve the refund, minus the dollar service feeI went in to Wyncote Walmart store on 12/19/in attempt to retrieve the left over deposit owed back to meI was told that day that a check was sent out to customers and that they dont refund deposits at the storeThis is not the policy that was explained to me when I took out the layawaySince the layaway was not picked up by the deadline and a few days had already passed before my first attempt to collect the funds, I waited days to see if the check would come in the mailIt did notI then called Walmart and asked them what the procedure would be when trying to colle
*HORRIBLE!!! *HORRIBLE!!! *HORRIBLE!!! I went into the Porterville Ca Walmart on 9/26/to try to return some Beats studio headset without a receipt because it was a gift and they lost the recieptThe product was still factory sealedThe return cashier wasn't able to find a record of the purchase in the systemi work retail and I know the system and when she scanned the product the screen read "Supervisor key approval required" I believeSo the return cashier told me to hold a sec while she gets a manager approval, instead a greeter came up to me and said " I'm sorry sir but we can't return this because we don't have any record of this sale in the system and not even a manager can override this" I felt insulted and belittled because not only did he lie to my face but they sent over a greeter to tell me, why couldn't a manager come tell me the issue with my return? and I know a supervisor or manager could've approved this because it said so on the screen when she scanned my productThis store is very unproffesional and the Manager are so lazy that they sent over a greeter to tell me when they were suppose to come over and tell me themselvesLike I said, I felt so insulted by this action this store tookTheir managers are so lazy! They need to reevaluate their managers ASAP!! Susana Perez needs to learn how to promote better! SMDH
Pricing for an item was wrong and instead of an apology I was treated like a criminal and shouted at inches from my faceManager complaints were ignoredNobody wanted to give me a district manager or any further informationPhone calls where I got put on hold for an hour before being hung up on or disconnectedEventually the new manager told me that nothing could be done about an incident that tool place by a previous managerSo that is why they rotate managers? Amazed that walmart would have such terrible service about such a serious issueVerbal assult, I should have called police instead of waiting for management
Consistent erroneous prices between store, walmart.com and now the walmart app
You have walmart.com and walmart stores that I have learned are NOT the same place, prices vary at both these locationsThe price matching is not always warranted and allowed -its managers descretionNow you have Walmart APP and one more place for price difference/errorsFor the past month I have used your store app, scanned items, and consistently use it to confirm pricesI have encountered numerous occasions where the App has one price, walmart.com another and the store yet a third different priceAs a buyer, I am never allowed the lowest price on your appI have encountered escalated discussions with store managers and employees, and its frustratingToday I contacted your consumer complaint department who have confirmed there is NO POLICY for your app pricesAs a consumer I am asking for clarification and a written policy for your App PricesI have an example now of a price that is one price
A couple days ago I went to that Walmart that is at S Academy Blvd, Colorado Springs, CO and was treated like a common criminal which I am notI'm a Retired Veteran and I felt like the reason that I was treated as such was cause of the color of my skin and I do not appreciate it at allNext time I go to that store again and see the same thing, I will make the next move and call TV news and record to get as much proof as possible
Walmart will not uphold the battery replacement
I bought a new battery on 4/at a Walmart in KY, while traveling to Nashville, my battery died and I was towed to the closest Walmart to get it replaced per the warrantyUpon arrival, the workers were super rude and said they would charge the battery that was not holding a charge for meThis of course is not the policy I bought into, so I became upsetSo did they which resulted in them escorting me out and calling the police because I wanted the policy upheldWill not be buying anything from a Walmart ever again!!! Ever experience there is a bad one!